project manager

hr manager

planning manager

operations manager

product manager

team leader

Hyatt

<div><div>Summary<div>
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.
The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
Position Summary:
The Team Leader &ndash; Reservations is responsible for overseeing the daily operations of the reservations team to ensure efficient handling of all room bookings and inquiries. The role ensures that the team delivers excellent guest service, maximizes room occupancy and revenue, and maintains accurate reservation records. This position supports the Reservations Manager in supervising team performance, training, and maintaining high service standards.
Key Responsibilities:<ul><li>
Supervise and support the daily operations of the reservations team.</li><li>
Ensure all incoming calls, emails, and booking requests are handled promptly, accurately, and professionally.</li><li>
Monitor room inventory, rate availability, and reservation systems to maximize occupancy and revenue.</li><li>
Assist in training, coaching, and developing the reservations team to deliver exceptional guest service.</li><li>
Maintain up-to-date knowledge of room types, packages, promotions, and hotel facilities.</li><li>
Coordinate with the Revenue, Sales, and Front Office teams to ensure seamless communication and accurate bookings.</li><li>
Review and audit reservations for accuracy and special requests.</li><li>
Handle VIP, group, and corporate bookings with attention to detail and service excellence.</li><li>
Generate daily, weekly, and monthly reservation reports as required.</li><li>
Assist in resolving guest complaints or issues related to reservations in a timely manner.</li><li>
Ensure compliance with hotel policies, data protection, and brand standards.</li></ul>
Qualifications &amp; Skills:<ul><li>
Diploma or degree in Hospitality Management or a related field.</li><li>
Minimum 2&ndash;3 years of experience in hotel reservations, with at least 1 year in a supervisory or team leader role.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Experience working with Opera or other property management/reservation systems is required.</li><li> 
Ability to multitask, prioritize, and perform under pressure.</li><li>
Excellent customer service and problem-solving abilities.</li><li>
Proficient in Microsoft Office applications (Excel, Word, Outlook).</li><li>
Fluency in English; additional languages are an advantage.</li></ul>
Preferred Traits:<ul><li>
A proactive and hands-on leader with a guest-first mindset</li><li>
A team player with the ability to lead and motivate others</li><li>
Strong sense of accountability and ownership</li></ul></div></div><div>
Qualifications<div><ul><li>
Minimum of 2 to 3 years of experience in Reservations</li><li>
Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.</li><li>
Previous experience in people management/development and delivery of training information</li><li>
Understanding the basic principles of selling, processing reservation requests, and telephone customer service</li><li>
Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.</li></ul></div></div></div>

TEAM LEADER – RESERVATIONS

Park Hyatt Abu Dhabi Hotel & Villas

<div>
 
 
 
 Description:
 
 
 
 
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations.
 
 
 The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
 
 
 
 
 
 
 
 Qualifications Key Responsibilities:
 
 
 
 <ul>
 <li>
 Minimum of 2 to 3 years of experience in Reservations
 </li>
 <li>
 Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
 </li>
 <li>
 Previous experience in people management/development and delivery of training information
 </li>
 <li>
 Understanding the basic principles of selling, processing reservation requests, and telephone customer service
 </li>
 <li>
 Must have knowledge of Microsoft Windows applications such as Word, Excel, and Powerpoint.
 </li>
 <li>
 Utilizing hotel management software to manage bookings, cancellations, and inventory, ensuring data integrity.
 </li>
 <li>
 Handling complex reservation issues and resolving customer complaints effectively.
 </li>
 <li>
 Maintaining the quality of reservations by verifying guest details, rates, and payment methods.
 </li>
 <li>
 Strong verbal and written communication skills, with the ability to interact professionally with guests and team members.
 </li>
 </ul>
</div>

Team Leader – Reservations

INFINITY HOMES PROPERTIES

We are seeking a motivated and experienced Sales Team Leader to drive revenue growth, lead a team of sales representatives, and ensure individual and team sales targets are consistently met or exceeded. The ideal candidate will combine strong leadership abilities with a proven track record in sales performance and team development.Key Responsibilities:<ul><li>Lead, mentor, and motivate a team of sales representatives to achieve individual and team sales targets.</li><li>Set clear objectives and monitor performance metrics regularly to ensure consistent achievement of sales goals.</li><li>Develop and implement effective sales strategies to increase market share and customer base.</li><li>Track team KPIs and provide regular performance feedback and coaching to ensure continuous improvement.</li><li>Conduct regular team meetings to discuss targets, challenges, updates, and successes.</li><li>Support recruitment, onboarding, and training of new team members to ensure high performance from day one.</li><li>Manage and report on sales pipeline, forecasts, and results to senior management.</li><li>Foster a high-performance, customer-focused culture that aligns with company values.</li><li>Collaborate with marketing and other departments to align sales campaigns and promotional strategies.</li></ul>Requirements:<ul><li>Proven experience as a Sales Team Leader, Sales Supervisor, or similar role.</li><li>Strong understanding of sales techniques, strategies, and performance metrics.</li><li>Demonstrated ability to meet or exceed sales targets.</li><li>Excellent communication, coaching, and interpersonal skills.</li><li>Ability to inspire and lead a team toward achieving common goals.</li><li>Proficient in CRM software and Microsoft Office Suite.</li><li>Strong organizational and time-management abilities.</li></ul>Key Performance Indicators (KPIs):<ul><li>Team sales target achievement</li><li>Individual performance improvement</li><li>Customer acquisition and retention rates</li><li>Team productivity and efficiency</li><li>Sales pipeline growth and conversion rates</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in Business, Marketing, or related field (preferred)</li><li>3+ years of experience in a sales environment, with at least 1 year in a leadership role</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary with performance-based bonuses or commissions</li><li>Health and wellness benefits</li><li>Ongoing training and career development opportunities</li><li>Dynamic and supportive work environment</li></ul>Job Type: Full-time

Sales Team Leader

Miral Experiences

<div>
 
 Join our team in Yas Waterworld Abu Dhabi!
 
 
 
 
 
 
 Job Overview:
 
 
 
 This is a guest facing role which ensures smooth and efficient delivery of the experience for all guests who visit Yas Waterworld. This position ensures guest safety by managing subordinate staff, responding to emergencies, ensuring efficient operation of rides and attractions, giving clear directions and instructions, attending on-going training and maintaining essential swimming, lifeguarding, and basic life support skills.
 
 
 
 
 
 
 Job Scope:
 
 
 <ul>
 <li>
 Manages a team of front-line colleagues to include their on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
 </li>
 <li>
 Schedule, break and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues&rsquo; well-being
 </li>
 <li>
 Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures
 </li>
 <li>
 Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
 </li>
 <li>
 Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
 </li>
 <li>
 Assign and delegate tasks as required and follow-up
 </li>
 <li>
 Ensure that all safety rules and procedures are being adhered to at all times
 </li>
 <li>
 Ensure that policies, procedures and performance standards that are in place in the department are being adhered to
 </li>
 <li>
 Ensure a clean and safe operating environment and raise any defects to their managers attention
 </li>
 <li>
 Conduct communication briefings as required
 </li>
 <li>
 Ensure all departmental checklists (i.e. opening and closing checklists) are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
 </li>
 <li>
 Deal with any internal or external customer requests and issues that are beyond the scope of their front-line colleagues
 </li>
 <li>
 Perform pre-operational inspections of rides, slides and attractions and communicate any items of note.
 </li>
 <li>
 Manage daily operation of assigned sections of the park, including Lifeguard and Guest Relations Officer supervision
 </li>
 <li>
 Work at heights, in water, and in extreme temperatures, outside, year-round
 </li>
 <li>
 Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed
 </li>
 <li>
 Serve as a first responder in the emergency action plan
 </li>
 <li>
 Conduct safety audits daily and record results as directed
 </li>
 <li>
 Ride all rides, slides and attractions as required for operational purposes
 </li>
 <li>
 Ensure Guest, Colleagues and contractor safety at all times
 </li>
 <li>
 Follow all manufacturer guidelines and SOPs regarding ride dispatch and Guest safety
 </li>
 <li>
 Work nights, evenings, and/or holidays
 </li>
 <li>
 Smile and be friendly
 </li>
 <li>
 Address large groups of people
 </li>
 <li>
 Any other related duties as assigned by the department
 </li>
 </ul>
 
 
 
 
 
 Job Essential:
 
 
 <ul>
 <li>
 20/25 vision, corrected or uncorrected
 </li>
 <li>
 Previous Guest Service experience
 </li>
 <li>
 Swim 200 meters, non-stop, using front crawl or breaststroke
 </li>
 <li>
 Retrieve a 10-pound brick from the deepest water in Yas Waterworld (5 meters)
 </li>
 <li>
 Tread water for 2 minutes without using arms
 </li>
 <li>
 Maintain test-ready lifeguard skills in accordance with the International Lifeguard Training Program.
 </li>
 <li>
 Basic written and spoken English proficiency
 </li>
 </ul>
 
 
 
 
 
 Job Desirables:
 
 
 <ul>
 <li>
 International Lifeguard Training Program or similar program experience
 </li>
 <li>
 Swimming experience
 </li>
 <li>
 UAE Driver&rsquo;s License/Buggy License
 </li>
 <li>
 SCUBA certification
 </li>
 <li>
 Group Training Techniques and/or Task Training Techniques certification
 </li>
 <li>
 Previous lifeguard experience
 </li>
 <li>
 Previous waterpark or theme park experience
 </li>
 <li>
 Intermediate or excellent spoken and written English skills
 </li>
 <li>
 Basic or advanced spoken Arabic skills
 </li>
 <li>
 Microsoft Office including Word, Excel, Outlook and PowerPoint proficiency
 </li>
 </ul>
 
 
 
 
 Don't hesitate to apply!
 
</div>

Operations Team Leader

The Sanad Group

<div>
 
 
 JOB PURPOSE/SUMMARY
 
 
 
 The Team Leader &ndash; General Ledger is responsible for overseeing the end-to-end general ledger (GL) function, ensuring financial accuracy, operational efficiency, and compliance with accounting standards and regulatory requirements. This role plays a pivotal role in financial reporting, reconciliation, and month-end closing, ensuring timely and error-free financial statements that support business decision-making.
 
 
 As a strategic business partner in operational finance, the Team Leader collaborates across departments to enhance financial processes, drive cost efficiencies, and strengthen internal controls. Acting as the ERP champion, this role is responsible for system optimization, process automation, and continuous improvement initiatives, ensuring seamless financial operations and accurate reporting.
 
 
 Additionally, the Team Leader serves as the custodian of internal controls, ensuring budget adherence, risk mitigation, and compliance with corporate policies and accounting regulations. This position requires strong leadership, analytical expertise, and problem-solving skills to maintain the integrity of financial data while driving innovation in financial management.
 
 
 
 KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 
 
 <ol>
 <li>
 
 Financial Statement Preparation and Review :
 
 </li>
 </ol>
 <ul>
 <li>
 Oversee the preparation and review of financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and compliance with accounting standards.
 </li>
 <li>
 Ensure financial statements are prepared within five (5) working days of month-end with zero material errors.
 </li>
 <li>
 Review and finalize financial statements within three (3) working days of receipt from team members.
 </li>
 <li>
 Identify and resolve discrepancies or issues in financial statements, ensuring financial data integrity.
 </li>
 <li>
 Ensure compliance with International Financial Reporting Standards (IFRS), Generally Accepted Accounting Principles (GAAP), and regulatory requirements.
 </li>
 </ul>
 <ol>
 <li>
 
 General Ledger Maintenance and Reconciliation :
 
 </li>
 </ol>
 <ul>
 <li>
 Oversee the accurate and timely maintenance of the general ledger, ensuring all transactions are properly recorded.
 </li>
 <li>
 Ensure journal entries are posted within two (2) working days of receipt, maintaining accuracy with zero material errors.
 </li>
 <li>
 Reconcile general ledger accounts within five (5) working days of month-end, ensuring data accuracy and completeness.
 </li>
 <li>
 Identify and resolve discrepancies or issues in general ledger accounts to maintain financial integrity.
 </li>
 <li>
 Ensure the general ledger is up-to-date and accurately reflects financial transactions, supporting decision-making and reporting.
 </li>
 </ul>
 
 
 3.
 
 
 
 
 Team Leadership and Development :
 
 
 <ul>
 <li>
 Lead and develop a team of accountants, providing guidance, training, and coaching to enhance their professional growth and performance.
 </li>
 <li>
 Ensure at least 90% of team members meet performance expectations.
 </li>
 <li>
 Conduct a minimum of two (2) training sessions per quarter, ensuring team members continuously develop their skills.
 </li>
 <li>
 Provide monthly coaching sessions to support individual and team development.
 </li>
 <li>
 Conduct biannual performance evaluations, setting clear objectives and providing constructive feedback.
 </li>
 <li>
 Foster a positive and engaging team culture, ensuring at least 80% team engagement score through motivation, collaboration, and career development opportunities.
 </li>
 </ul>
 
 
 4.
 
 
 
 
 Financial Reporting and Compliance :
 
 
 <ul>
 <li>
 Ensure 100% compliance with regulatory filings, submitting reports within established deadlines and ensuring zero material errors.
 </li>
 <li>
 Maintain adherence to internal reporting requirements, ensuring timely and accurate submission of financial data.
 </li>
 <li>
 Coordinate with external auditors, ensuring smooth audit processes and compliance with audit requirements.
 </li>
 <li>
 Identify and mitigate compliance risks, ensuring minimal risk exposure in financial reporting and internal controls.
 </li>
 <li>
 Monitor changes in financial regulations and accounting standards, ensuring continuous compliance with legal and corporate governance requirements.
 </li>
 </ul>
 
 
 5.
 
 
 
 
 Process Improvement and Financial Analysis :
 
 
 <ul>
 <li>
 Identify and implement process improvement initiatives, resulting in at least a 10% reduction in processing time.
 </li>
 <li>
 Conduct financial analysis and provide insights to support business decisions and improve financial performance.
 </li>
 <li>
 Identify areas for improvement, developing and recommending enhancements to accounting and financial reporting processes.
 </li>
 <li>
 Develop financial models to support business planning, forecasting, and strategic decision-making.
 </li>
 <li>
 Monitor financial performance, analysing trends and identifying opportunities for cost savings, efficiency, and revenue optimization.
 </li>
 </ul>
 
 
 QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 (Education/Certification/
 
 
 
 
 
 
 Licensure/Professional
 
 
 
 
 
 
 Membership)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accountancy, Finance, Commerce, or a related field. A Master&rsquo;s degree (MBA/Finance) is preferred.
 </li>
 <li>
 Professional certification such as CA, ACCA, or CPA is mandatory.
 </li>
 <li>
 Additional certifications in financial reporting, internal controls, or ERP systems (SAP, Oracle, IFRS training, etc.) are advantageous.
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 At least 7 years of experience in general ledger accounting, financial reporting, or financial operations, with a strong background in financial statement preparation, reconciliation, and compliance.
 </li>
 <li>
 1 to 3 years of experience in a leadership, supervisory, or managerial role within finance, demonstrating the ability to lead teams, improve processes, and implement automation solutions.
 </li>
 <li>
 Experience in a fast-paced corporate environment, preferably within a multinational company or regulated industry.
 </li>
 </ul>
 
 
 Job Specific Competencies:
 
 
 <ol>
 <li>
 
 Accounting &amp; Financial Management
 
 : Oversee the end-to-end general ledger (GL) function, ensuring accurate financial transactions, reconciliations, and financial statement preparation in compliance with IFRS, GAAP, and local accounting standards.
 </li>
 <li>
 
 ERP System Optimization &amp; Automation
 
 : Act as the ERP champion, driving efficiency, automation, and process improvements to enhance the accuracy and timeliness of financial reporting.
 </li>
 <li>
 
 Financial Reporting &amp; Compliance
 
 : Ensure timely closing of accounts, preparation of financial statements, and submission of regulatory reports, adhering to internal controls and statutory requirements.
 </li>
 <li>
 
 Reconciliation &amp; Cash Management
 
 : Lead the cash application and reconciliation process, ensuring accurate posting of transactions, dispute resolution, and alignment of financial records with operational
 </li>
 </ol>
 
 
 
 
 cash flows.
 
 <ol>
 <li>
 
 Credit Risk &amp; Asset Management
 
 : Monitor and assess financial risks, ensuring proper accounting of liabilities, provisions, and reconciliations, while minimizing discrepancies in GL accounts.
 </li>
 <li>
 
 Business Partnership &amp; Leadership
 
 : Collaborate with operations, sales, and finance teams to improve financial decision-making, budgeting, and cash flow forecasting, ensuring seamless integration of financial strategies.
 </li>
 <li>
 
 Cross-Functional Coordination
 
 : Serve as the primary liaison between finance, internal stakeholders, and external auditors, facilitating smooth financial audits and internal reviews.
 </li>
 <li>
 
 Internal Controls &amp; Risk Mitigation
 
 : Act as a champion of internal controls, ensuring compliance with financial policies, audit requirements, and budgetary controls while mitigating financial risks.
 </li>
 <li>
 
 Regulatory Compliance &amp; Taxation
 
 : Ensure adherence to tax regulations, sales tax, VAT, and other statutory requirements, implementing best practices for financial integrity and compliance.
 </li>
 <li>
 
 Process Improvement &amp; Efficiency
 
 : Drive continuous process improvements to optimize efficiency in GL operations, reducing financial closing timelines and enhancing reporting accuracy.
 </li>
 <li>
 
 Leadership &amp; Team Development
 
 : Lead, mentor, and develop the GL accounting team, fostering a high-performance culture, encouraging professional growth, and ensuring knowledge-sharing across finance teams.
 </li>
 </ol>
 
 
</div>

Team Leader – General Ledger

<div>
 <ul>
 <li>
 
 JOB PURPOSE/SUMMARY
 
 </li>
 </ul>
 
 The Accounts Receivable (AR) Team Leader is responsible for overseeing the end-to-end customer invoicing, collections, and reconciliation processes, ensuring the timely and accurate receipt of payments while maintaining strong financial controls. With a commercial focus, this role plays a critical part in managing profitability tracking, margin reporting, and estimation reviews, supporting strategic decision-making and financial performance optimization.
 
 
 The AR Team Leader is also responsible for working capital optimization and financial risk management, ensuring effective cash flow management and minimizing credit risk exposure. This role requires strong attention to detail, analytical skills, and the ability to manage high transaction volumes efficiently. Additionally, the position demands excellent communication and collaboration with internal stakeholders, including commercial, sales, operations, and finance teams, as well as external customers to enhance collections performance and customer relationships.
 
 
 A key part of this role is ensuring compliance with company policies, internal controls, and financial regulations, while also identifying opportunities for process improvements and automation to enhance efficiency and accuracy within AR operations. The ideal candidate will be a proactive leader with strong problem-solving abilities, a strategic mindset, and the capability to drive continuous improvements in AR processes.
 
 
 
 
 <ul>
 <li>
 
 KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 
 </li>
 </ul>
 
 
 1.Accounts Receivable Operations &amp; Financial Transactions
 
 
 <ul>
 <li>
 Oversee the timely and accurate issuance of invoices, ensuring adherence to company policies, contractual agreements, and regulatory requirements.
 </li>
 <li>
 Validate invoices in coordination with commercial teams to confirm accuracy, completeness, and compliance before finalizing.
 </li>
 <li>
 Monitor and manage the timely collection of customer payments, following up on overdue accounts and proactively addressing payment-related issues.
 </li>
 <li>
 Reconcile customer accounts by identifying and resolving discrepancies, ensuring accurate financial records, and maintaining up-to-date reporting on AR performance.
 </li>
 <li>
 Maintain accurate customer account records, ensuring alignment with company policies and compliance with financial and tax regulations.
 </li>
 </ul>
 
 
 2.Collaboration &amp; Cross-Functional Coordination
 
 
 <ul>
 <li>
 Partner with commercial, sales, and operations teams to optimize AR strategies, identify process improvements, and implement best practices that enhance efficiency and reduce financial risk.
 </li>
 <li>
 Oversee profitability tracking and margin reporting, ensuring financial transparency and performance optimization.
 </li>
 <li>
 Work closely with tendering teams to provide financial insights on pricing, contract terms, and
 </li>
 </ul>
 
 payment structures, supporting informed decision-making.
 
 <ul>
 <li>
 Attend regular cross-functional meetings to discuss AR strategies, address concerns, and - ollaborate on solutions that improve receivables management.
 </li>
 <li>
 Collaborate with teams to analyze AR processes, identifying bottlenecks, inefficiencies, and areas for automation to enhance overall operational effectiveness.
 </li>
 <li>
 Establish and track key AR performance metrics, such as Days Sales Outstanding (DSO) and collections efficiency, ensuring continuous improvement.
 </li>
 <li>
 Gather customer, sales, and operations feedback to refine AR processes, improve customer relationships, and enhance overall collections strategies.
 </li>
 </ul>
 
 
 
 
 
 3.Compliance &amp; Regulatory Oversight
 
 
 <ul>
 <li>
 Ensure that all financial and operational activities comply with local laws, tax regulations, industry standards, and customs mandates, mitigating legal and financial risks.
 </li>
 <li>
 Enforce the Delegation of Authority (DOA) framework, ensuring all financial transactions align with company policies and approval hierarchies.
 </li>
 <li>
 Conduct internal audits, compliance checks, and risk assessments to identify control gaps, prevent violations, and enhance transparency in financial reporting.
 </li>
 <li>
 Serve as the primary liaison with regulatory bodies, tax authorities, auditors, and internal teams, ensuring timely compliance reporting and issue resolution.
 </li>
 <li>
 Promote a culture of compliance, providing employees with training on regulatory requirements, company policies, and ethical business practices to prevent non-compliance.
 </li>
 </ul>
 
 
 4.Audit &amp; Internal Controls:
 
 
 <ul>
 <li>
 Maintain well-organized, up-to-date financial documentation for all AR transactions, ensuring audit readiness at all times.
 </li>
 <li>
 Regularly review and enforce internal control policies, ensuring compliance with financial governance, fraud prevention, and risk mitigation frameworks.
 </li>
 <li>
 Prepare for internal and external audits by compiling necessary financial records, process documentation, and compliance reports.
 </li>
 <li>
 Act as the key contact for auditors, facilitating inquiries, resolving discrepancies, and ensuring a smooth audit process.
 </li>
 <li>
 Analyze audit findings, implement corrective actions, and continuously refine financial processes to enhance compliance and financial integrity.
 </li>
 </ul>
 
 
 5.Process Optimization &amp; System Enhancements :
 
 
 <ul>
 <li>
 Assess AR workflows, invoicing processes, and receivables management cycles to identify inefficiencies and areas for improvement.
 </li>
 <li>
 Integrate AR automation tools with existing ERP, treasury management, and financial systems, enabling real-time data synchronization and process transparency.
 </li>
 <li>
 Assist in system upgrades, ensuring smooth implementation with minimal disruption to ongoing financial operations.
 </li>
 <li>
 Ensure data accuracy, integrity, and security across all AR records, maintaining well-documented and up-to-date financial databases.
 </li>
 <li>
 Work closely with key stakeholders to provide updates, feedback, and recommendations on AR-related projects, system enhancements, and reporting improvements.
 </li>
 </ul>
 <li>
 </li>
 
 
 QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
 
 
 
 
 Minimum Qualifications:(Education/Certification/Licensure/Professional Membership)
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accountancy, Finance, Commerce, or a related field. A Master&rsquo;s degree (MBA/Finance) is preferred.
 </li>
 <li>
 Professional certification such as CMA, CA, ACCA, or CPA is mandatory.
 </li>
 <li>
 Additional certifications in credit management, treasury management, or financial risk management (FRM) are advantageous.
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 At least 7 years of experience in accounts receivable, credit control, or financial operations, with a strong background in invoice management, collections, reconciliation, and financial risk mitigation.
 </li>
 <li>
 1 to 3 years of experience in a leadership, supervisory, or managerial role within finance, demonstrating the ability to lead teams, improve processes, and implement automation solutions.
 </li>
 <li>
 Experience in a fast-paced corporate environment, preferably within a multinational company or regulated industry.
 </li>
 </ul>
 
 
 
 
 
 Job Specific Competencies:
 
 
 
 
 
 
 1. Leadership and Team Management: Ability to lead, motivate, and develop a high-performing AR team,
 
 
 ensuring efficiency, accuracy, and continuous improvement in accounts receivable operations.
 
 
 
 
 
 2. Financial Analysis and Accounting: Strong understanding of accounting principles, financial analysis, and AR processes, enabling effective decision-making and financial reporting.
 
 
 
 
 
 3. Communication and Interpersonal Skills: Excellent communication, negotiation, and interpersonal skills to effectively interact with customers, sales teams, and other stakeholders, ensuring smooth collections and dispute resolution.
 
 
 
 
 
 4. Problem-Solving and Analytical Skills: Ability to analyze complex AR issues, identify root causes, and develop effective solutions, improving operational efficiency and reducing outstanding receivables.
 
 
 
 
 
 5. Accounts Receivable Process: Full responsibility for AR operations, customer invoicing, reconciliations, and financial assets and liabilities, ensuring accurate and timely processing.
 
 
 
 
 
 6. ERP &amp; Accounting Systems: Proficiency in SAP, Oracle, QuickBooks, or similar ERP systems, enabling efficient AR automation, reporting, and financial integration.
 
 
 
 
 
 7. Internal Controls &amp; Auditing: Experience in implementing fraud prevention measures, maintaining financial compliance, and ensuring adherence to internal audit requirements to safeguard financial integrity.
 
 
 
 
 
 8. Treasury &amp; Working Capital Management: Expertise in optimizing cash flow, funding strategies, and financial risk management, ensuring financial stability and efficient receivables management.
 
 
 
 
 
 9. Project &amp; Cost-Saving Initiatives: Ability to lead projects focused on efficiency improvements, cost reductions, and financial performance enhancements within AR operations.
 
 
 
 
 
 10. Contract Administration: Ability to lead the contract administration process, ensuring compliance with financial agreements and billing accuracy, mitigating financial risks and discrepancies.
 
 
 
 
 
 11. Leadership &amp; Coaching: Strong capability to train, mentor, and develop the AR team, fostering a culture of continuous improvement and professional growth.
 
 
 
 
 
 12. Strategic Thinking &amp; Decision-Making: Ability to align AR processes with broader financial strategies, ensuring consistency with corporate financial goals and long-term sustainability.
 
 
 
 
 
 13. Adaptability &amp; Change Management: Skilled in managing process improvements, implementing system upgrades, and adapting to regulatory changes, ensuring AR operations remain efficient and compliant.
 
 
 
</div>

Team Leader - Accounts Receivable

<div>
 
 Job Description
 
 
 
 This position oversees the colleague provision of the operations teams in terms of guest services operations and retail operations. Guest services operations include queue line management, selling of tickets, lockers, strollers, turnstile admission and exits, handling guest enquiries, lost and found, information point, guest complaints and friendly guest relations. Retail services includes the sale of merchandise, the replenishing stocks, receipt and storage of goods, ensuring available items at merchandise warehouse ordered and displayed at outlets, min/max stocks levels monitored, inventory spot checks carried out, stocks movements within merchandise department posted into EATEC
 
 
 Job Scope:
 
 
 <ul>
 <li>
 Develop Operations Associates to provide outstanding service through daily supervision of operations
 </li>
 <li>
 Manages a team of front line colleagues to include on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
 </li>
 <li>
 Engender a culture of positivity and teamwork within the department, across all levels
 </li>
 <li>
 Supervise opening and closing of guest services and retail areas as appropriate
 </li>
 <li>
 Schedule breaks and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues well-being
 </li>
 <li>
 Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures
 </li>
 <li>
 Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
 </li>
 <li>
 Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
 </li>
 <li>
 Ensure that all safety rules and procedures are being adhered to at all times
 </li>
 <li>
 Ensure that policies, procedures and performance standards that are in place in the department are being followed
 </li>
 <li>
 Ensure a clean and safe operating environment and raise any deficiencies to a manager's attention
 </li>
 <li>
 Ensure all departmental checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
 </li>
 <li>
 Mediate between the frontline colleagues and the management to address complaints and dissatisfaction from both parties
 </li>
 <li>
 Deal with any internal or external requests and issues that are beyond the scope of their front line colleagues
 </li>
 <li>
 Update lost &amp; found inventories and prepares the items for distribution when necessary
 </li>
 <li>
 Train colleagues on promotions/discounts programs and upsell to meet related goals
 </li>
 <li>
 Conduct communication briefings and training as required
 </li>
 <li>
 Use BOS and other reporting tools including Microsoft Excel to track attendance and individual staff performance
 </li>
 <li>
 Handle guests concerns courteously and fairly, provide appropriate, available and achievable service recovery as needed
 </li>
 <li>
 Improve the existing sales strategies to boost guided tour and merchandise sales
 </li>
 <li>
 Assist in scheduled stock take, outside revenue generating events
 </li>
 <li>
 Monitoring if the brand standards are met by the line colleagues on a daily basis. Arranging and maintaining product displays with approval, stock shelves (refill) and take product inventory
 </li>
 <li>
 Coordinate the transfer of items from warehouse to outlets by preparing department order in a timely manner ensuring that each outlet has enough stocks for trade at any given time
 </li>
 <li>
 Follow up with warehouse team on pending orders/items. Receive and ensure accuracy of items received
 </li>
 <li>
 Post internal requisitions, transfer items through EATEC system. Sorting and posting damage items.
 </li>
 <li>
 Conduct scheduled spot check and physical inventory. Preparing and transfer stocks from one outlet to another.
 </li>
 <li>
 Price labeling new arrivals as soon as possible once received. Price labeling for all faded or damaged price tags
 </li>
 <li>
 Arranging and maintaining the shelf display in BOH
 </li>
 <li>
 Daily follow up on what needs to be ordered on a daily basis in every outlet (by mail, or manual checkup)
 </li>
 <li>
 Perform the tasks of Operations Associates as required. Any other related duties as assigned by the department or management
 
 
 </li>
 </ul>
 Essentials:
 
 
 <ul>
 <li>
 Higher secondary or equivalent
 </li>
 <li>
 Minimum 2 years&rsquo; experience in operations
 </li>
 <li>
 Possess strong leadership skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 High level of respect and integrity
 </li>
 <li>
 Positive and upbeat attitude
 
 
 </li>
 </ul>
 Desirables:
 
 
 <ul>
 <li>
 Completed task trainer/group trainer programs, or a similar course in conducting training to an individual or group
 </li>
 <li>
 Minimum 1 year supervisory experience supervising a team of 10+ staff
 </li>
 <li>
 Minimum 1 year cash handling experience
 </li>
 <li>
 Experience in working with EATEC
 </li>
 <li>
 Arabic, Russian, Farsi or Chinese proficiency
 </li>
 </ul>
</div>

Operations Team Leader (Emiratization)

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