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Lucidya | لوسيديا

<div>
 Lucidya is seeking a highly organized and technically savvy
 
 Technical Information Architect
 
 to join our engineering organization. In this role, you will be the driving force behind the structure and usability of our internal technical documentation. Your mission will be to bridge the gap between development, product, DevOps, and system administration documentation by creating a cohesive and intuitive documentation ecosystem.
 
 
 You will collaborate closely with developers, UX designers, DevOps engineers, and product managers to gather, refine, and structure documentation in a way that enhances discoverability and improves developer experience. This role is critical to ensuring that Lucidya's engineers spend less time hunting for information and more time building high-impact features.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and implement an end-to-end information architecture for all technical documentation including developer notes, system administration manuals, DevOps processes, and product specs.
 </li>
 <li>
 Aggregate, organize, and label content from various teams into a unified and intuitive structure within Confluence, Jira, and related tools.
 </li>
 <li>
 Establish documentation standards and best practices, including templates, versioning protocols, and update workflows.
 </li>
 <li>
 Create visually clear and accurate diagrams, flowcharts, and system design figures to supplement documentation.
 </li>
 <li>
 Collaborate with engineering teams to ensure documentation is up-to-date, technically accurate, and aligned with evolving systems and processes.
 </li>
 <li>
 Link related documentation across domains (e.g., connecting API docs with product flows, linking DevOps deployment guides with system architecture).
 </li>
 <li>
 Conduct content audits and user research to assess the usability and gaps in the current documentation.
 </li>
 <li>
 Advocate for knowledge-sharing and empower teams with self-service documentation strategies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Architecture, Technical Communication, UX Design, Computer Science, or a related field is preferred
 </li>
 <li>
 Proven experience (3+ years) in information architecture, technical documentation, UX writing, or content strategy for technical audiences.
 </li>
 <li>
 Strong working knowledge of Confluence, Jira, and collaborative documentation tools.
 </li>
 <li>
 Ability to create clear, insightful technical diagrams using tools such as Lucidchart, Draw.io, or similar.
 </li>
 <li>
 Understanding of web development concepts, REST APIs, system architecture, and DevOps practices is a strong plus.
 </li>
 <li>
 Exceptional attention to detail, organizational skills, and ability to manage complex information systems.
 </li>
 <li>
 Demonstrated ability to collaborate with cross-functional teams and translate technical knowledge into structured, user-friendly content.
 </li>
 <li>
 Strong written and verbal communication skills in English
 
 
 </li>
 </ul>
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Background in software engineering or DevOps, with hands-on experience in documenting systems and processes.
 </li>
 <li>
 Familiarity with design systems, product life cycles, and agile methodologies.
 </li>
 <li>
 Experience with internal developer platforms or developer portals
 </li>
 </ul>
</div>

Technical Information Architect

Interact Technology Solutions

<div>
 JOB SUMMARY
 
 
 We are seeking a detail-oriented and versatile Technical Writer to support both our Marketing and Project Management teams. This role involves producing clear, engaging, and technically accurate content tailored to different audiences &mdash; from client-facing marketing materials to internal technical documentation and project deliverables. The ideal candidate will have a strong understanding of IT solutions including cybersecurity, light current systems, software, networking, and infrastructure services.
 
 
 Accountability &amp; Responsibilities
 
 
 &bull; Develop compelling content for brochures, datasheets, website, case studies, and whitepapers.
 
 &bull; Translate complex technical concepts into user-friendly language for marketing purposes.
 
 &bull; Collaborate with product and solution teams to gather accurate technical information.
 
 &bull; Assist in preparing RFP/RFQ responses, solution briefs, and service descriptions.
 
 &bull; Ensure brand tone, voice, and consistency across all marketing content.
 
 &bull; Create video scripts and presentation materials when needed.
 
 &bull; Create and maintain technical documentation including SOWs, user manuals, deployment guides, and reports.
 
 &bull; Document technical workflows, system architecture, implementation steps, and configuration details.
 
 &bull; Support the PMO with project plans, progress reports, client deliverables, and process documentation.
 
 &bull; Assist in drafting internal documentation, project handover documents, and client-facing guides.
 
 &bull; Maintain version control and documentation quality standards across project phases.
 
 
 
 
 Requirements
 
 
 
 &middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, Technical Communication, or a related field.
 
 
 
 &middot; 3+ years of proven experience as a technical writer in an IT or systems integration environment.
 
 
 
 &middot; Strong understanding of IT domains including Cybersecurity, Networking, Infrastructure, Software, and Low Current systems.
 
 
 
 &middot; Ability to translate complex technical topics into clear, concise, and engaging content.
 
 
 
 &middot; Experience working with cross-functional teams (e.g., engineers, project managers, marketing).
 
 
 
 &middot; Excellent writing, editing, and proofreading skills in English (Arabic is a plus).
 
 
 
 &middot; Proficiency with documentation tools (e.g., MS Office, Adobe Suite, Markdown, Visio, Confluence, etc.).
 
 
 
 &middot; Familiarity with project documentation practices and marketing content strategies.
 
 
 
 
</div>

Technical Writer

Classera

<div>
 We are seeking a
 
 Technical Writer with a strong training background
 
 to support our
 
 Knowledge Management initiatives
 
 and documentation needs. This role requires a detail-oriented communicator who can
 
 
 translate technical information into clear, engaging, and accessible content for a variety of audiences.
 
 
 The ideal candidate will play a pivotal role in creating and aintaining internal and external documentation, press materials, training content, and process manuals. Experience with
 
 WordPress
 
 ,
 
 Learning Management Systems (LMS)
 
 , and creative tools such as
 
 Canva
 
 and
 
 PowerPoint
 
 will be highly beneficial.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop,organize, and maintain knowledge base content using WordPress and other content management platforms.
 </li>
 <li>
 Create,structure, update, and manage training materials, user manuals, SOPs, and process ocumentation.
 </li>
 <li>
 Collaborate with subject matter experts to gather content and ensure technical accuracy.
 </li>
 <li>
 Design and prepare training presentations and documentation for internal and external audiences.
 </li>
 <li>
 Write and edit press releases, ensuring clarity, tone, and brand consistency.
 </li>
 <li>
 Contribute to the implementation and maintenance of Learning Management Systems.
 </li>
 <li>
 Ensure all documents comply with internal standards, branding, and accessibility guidelines.
 </li>
 <li>
 Support cross-functional teams with tailored content creation needs.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Must-Have Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience as a technical writer, preferably in an organization with training or educational functions.
 </li>
 <li>
 Hands-on experience with WordPress for content publishing and site maintenance.
 </li>
 <li>
 Solid understanding of Knowledge Management principles and tools.
 </li>
 <li>
 Strong background in creating training content, user guides, how-to documents, and process documentation.
 </li>
 <li>
 Familiarity with Learning Management Systems (LMS) and eLearning best practices.
 </li>
 <li>
 Exceptional written and verbal communication skills in Arabic and English.
 
 
 </li>
 </ul>
 
 Nice-to-Have Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Canva and/or similar tools for visual content creation.
 </li>
 <li>
 Strong PowerPoint skills, with the ability to design and animate effective presentations.
 </li>
 <li>
 Background in communications, journalism, instructional design, or related field.
 </li>
 <li>
 Experience in writing for both technical and non-technical audiences
 </li>
 <li>
 Understanding of SEO principles and content accessibility standards.
 
 
 </li>
 </ul>
 
 Soft Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 Excellent attention to detail and ability to manage multiple documentation projects.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Team player with the ability to work independently when required.
 </li>
 <li>
 Curious, proactive, and committed to continuous learning and improvement.
 </li>
 </ul>
</div>

Technical Writer – Knowledge & Training Documentation Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 The role holder will support the UK local maintenance teams to improve the skills and competencies of the technical personnel of our manufacturing plants by supporting local teams to assess and identify gaps on skills of our maintenance technicians and support them in developing and maintaining the capability enablement materials (SOPs, training courses etc) through standard Document Management Systems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Development/editing of Plant Maintenance SOPs and OPLs to support capability enablement of operators and technicians
 </li>
 <li>
 Support VSU process by collecting training material/manuals and ensure all documentation is in place
 </li>
 <li>
 Govern database of relative documentation and share knowledge and material across all plants
 </li>
 <li>
 Support development and upgrades of online web training content
 </li>
 <li>
 Support local teams to develop masterplans for training development and monitor/report compliance
 </li>
 <li>
 own governance of training needs assessment / skills matrix / gap analysis and link into the system (Benchmax)
 </li>
 <li>
 Governing the SAP document management system (DMS) and sharing back to business (document version control)
 </li>
 <li>
 Refresh existing training materials and SOPs as requested by the local maintenance LT
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-3 years experience in Engineering/Technical function with Technical Writing skills of training materials.
 </li>
 <li>
 Proficiency in English (written and spoken)
 </li>
 <li>
 Technical skills demonstrated by a suitable bachelors degree (ie Science/Technological/Engineering)
 </li>
 <li>
 Demonstrated ability to interact with data, SAP, Power Apps and BI, or other dashboards and systems working
 </li>
 <li>
 Excel &amp; Office package advanced knowledge mandatory
 </li>
 </ul>
</div>

Maintenance Engineer Associate Analyst

Deutsche Bahn

<div>
 Railways for the world of tomorrow.
 
 
 We are seeking a highly skilled
 
 Technical Content Writer
 
 with strong command of
 
 Adobe InDesign
 
 to elevate the quality of our technical documentation and proposal submissions in
 
 our branch in Egypt
 
 . This hybrid role bridges content development and visual design, transforming complex, technical material into persuasive, client-ready documents that align with the standards of international infrastructure, engineering, and transport projects.
 
 
 This is a dynamic and multifaceted role within our agile, innovative, and international team&mdash;an ideal opportunity for a results-driven professional looking to make an impact in the railway sector.
 
 
 
 DB Engineering &amp; Consulting
 
 is a part of the
 
 DB group
 
 , a world-leading global railway company with an extensive organization in Germany and projects around the world. Our company offers technically sophisticated and customized infrastructure, mobility and transport solutions. With our sustainable concepts, gained from our experience in project work for decades, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future.
 
 
 We represent
 
 180 years of rail experience
 
 , and our infrastructure projects connect continents. We set the standard for transportation and modern mobility.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and edit technical content for proposals, EOIs, capability statements, CVs, and project references.
 </li>
 <li>
 Use Adobe InDesign to format and design visually compelling proposals with a focus on readability, clarity, and brand consistency.
 </li>
 <li>
 Collaborate with engineers, bid managers, and subject matter experts to translate complex technical information into accessible, structured content.
 </li>
 <li>
 Rework dense Word-based documents into engaging layouts using best practices in typography, design hierarchy, and information flow.
 </li>
 <li>
 Create and manage templates, infographics, and document components to improve quality and production efficiency.
 </li>
 <li>
 Ensure alignment with submission requirements (e.g., World Bank, EBRD, EU-PRAG) and internal standards.
 </li>
 <li>
 Respond to client clarification requests and support related corporate communications such as brochures or technical presentations.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Communications, Graphic Design, Engineering, or a related field.
 </li>
 <li>
 2&ndash;3 years of experience in technical writing or proposal development, preferably in infrastructure, transport, or consultancy.
 </li>
 <li>
 Expert proficiency in Adobe InDesign (non-negotiable); strong layout and formatting capabilities are essential.
 </li>
 <li>
 Ability to simplify complex concepts and enhance documents through structured, user-friendly design.
 </li>
 <li>
 Familiarity with international procurement processes (e.g., World Bank, EIB, UNDP) is highly valued.
 </li>
 <li>
 Fluency in English (required); Arabic is a plus.
 </li>
 <li>
 Skilled in Microsoft Office (especially Word and PowerPoint), Adobe Acrobat; familiarity with SharePoint or Salesforce is beneficial.
 </li>
 <li>
 Excellent time management, attention to detail, and the ability to manage multiple deadlines independently.
 </li>
 </ul>
</div>

Technical Content Writer (f/m/d)

Amazon

<div>
 
 Description
 
 
 
 We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally.
 
 
 The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
 
 
 Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
 
 
 
 The Core Functions Of The Senior ECR Specialist Include
 
 
 
 <ul>
 <li>
 Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices
 </li>
 <li>
 Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
 </li>
 <li>
 Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
 </li>
 <li>
 Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
 </li>
 <li>
 Conduct data queries and general data analytics related to escalations the team is handling
 </li>
 <li>
 Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
 </li>
 <li>
 Effectively communicate with both internal and external customers by adjusting your communication style to your audience
 </li>
 <li>
 Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
 </li>
 <li>
 Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
 </li>
 <li>
 Successfully completes approved special projects as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Fluency in Arabic, English and German (spoken and written)
 </li>
 <li>
 Must be in good standing
 </li>
 <li>
 Experience with MS Office and CSC customer service tool set
 </li>
 <li>
 Bachelor's degree or 2 years Amazon Experience
 </li>
 <li>
 Experience interpreting and communicating analytics
 </li>
 <li>
 Experience communicating technical concepts to a non-technical audience
 </li>
 <li>
 Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
 </li>
 <li>
 Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
 </li>
 <li>
 Demonstrates flexibility in work hours based on scheduling needs and customer demands
 </li>
 <li>
 A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search &amp; Rescue.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience utilizing Heartbeat and Tableau
 </li>
 <li>
 Proficiency in other languages
 </li>
 <li>
 Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
 </li>
 <li>
 Knowledge of project management tools like SIM.
 </li>
 <li>
 HTML skills for creation of departmental and interdepartmental documentation and communication.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2788428
</div>

Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

Oil & Gas Company

<div>
 
 A well-known OiI &amp; Gas Company in Egypt is looking for
 
 HVAC Maintenance Specialist
 
 who can:
 
 
 
 
 
 
 Job Main Purpose:
 
 
 
 Designs, installs, and maintains heating, ventilation, and air conditioning systems for the plant facilities, ensuring safety, efficiency, and compliance with regulations.
 
 
 
 
 
 
 Job Tasks:
 
 
 <ul>
 <li>
 Conduct maintenance, troubleshooting, and field operations for all HVAC systems inside the plant.
 </li>
 <li>
 Performing regular maintenance and repairs to prevent system failures and extend the lifespan of HVAC units.
 </li>
 <li>
 Implement maintenance programs and conduct regular inspections to identify and rectify malfunctions, equipment failures, or inefficient operation.
 </li>
 <li>
 Develop HVAC system designs tailored to the unique needs of the plant, including precise temperature and humidity control for equipment and personnel.
 </li>
 <li>
 Conduct heat load calculations and thermal simulations to determine the optimal system capacity and performance requirements.
 </li>
 <li>
 Supervise the installation of HVAC components, ensuring they meet design specifications and are tested for safety and efficiency.
 </li>
 <li>
 Ensure all systems comply with company safety standards.
 </li>
 <li>
 Preparing technical documentation and system reports for compliance and maintenance records.
 </li>
 </ul>
 
 
 
 
 
 Job Main Requirements:
 
 
 <ul>
 <li>
 Bachelor Degree of Mechanical Engineering.
 </li>
 <li>
 Experience years from 4 to 7 years in HVAC Maintenance in oil &amp; gas or Petrochemicals field.
 </li>
 <li>
 Oil &amp; Gas or Petrochemicals or LNG Industry Experience.
 </li>
 <li>
 American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) Certificate is Preferable.
 </li>
 </ul>
</div>

HVAC Mechanical Engineer

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