associate technical client support Jobs in Islamabad

associate technical client support

business analyst

assistant system administrator Jobs in Islamabad

assistant system administrator

associate network technician Jobs in Islamabad

associate network technician

associate, client support Jobs in Islamabad

associate, client support

technical support analyst

FGK Back Office Services Pvt Ltd

A well-established London based IT company provides exceptional IT support to a range of small businesses who are predominantly in the UK supporting the financial sector.We pride ourselves on learning and understanding the needs of our clients, enabling us to give them excellent service. It goes without saying that you will need to have strong communication skills otherwise the technical knowledge you have will be wasted!Our clients expect you to have all the usual technical knowledge they would expect from a company like ours whilst also understanding the demands of businesses that operate in a regulated environment. Your attention to detail, strict confidentiality, good organisational skills, excellent technical knowledge and a desire to help clients with their IT related issues will enable you to succeed in this role.The company was started 11 years ago and has developed a strong reputation with our clients for great service coupled with embracing up to date IT solutions.We are looking for an experienced IT Support Analyst who can operate Level 3 support, providing efficient, proactive, and expert-level service. Having the experience to help us give our clients the support experience they need and to develop our business. Have excellent spoken English, studies taken in English. Very good understanding of Microsoft 365 services and but not essential ESET Security Services. Excellent knowledge in PC repairs/Build.An excellent level of English is a pre-requisite for this role.The IT Support Analyst will be responsible for the following tasks:<ul><li>Handle complex, unresolved issues escalated by Level 1 and Level 2 support.</li><li>Conduct root cause analysis for recurring or critical technical problems.</li><li>Administer and troubleshoot:</li></ul>o Windows Server environments (2016&ndash;2022)o Active Directory, Group Policy Objects, DNS/DHCP, and Windows Server roles (e.g., File Services, Remote Access)<ul><li>Design, implement, and maintain virtual environments (e.g., Hyper-V, VMware, or cloud-hosted VMs).</li><li>Managing and Administrating O365 All Admin Centre&rsquo;s for Internal Company and Clients as well.</li><li>Manage Azure AD sync, hybrid identity issues, and conditional access policies.</li><li>Maintain SharePoint platform and creating and managing sites.</li><li>Support and troubleshoot Microsoft Intune, Endpoint Manager, or other RMM tools.</li><li>Monitor and manage backup systems, EDR platforms, and infrastructure alerts.</li><li>Support and troubleshoot M365 security &amp; compliance features (e.g., DLP, retention, auditing).</li><li>Deploy tools and applications across the organization to protect all machines from malware and external threats.</li><li>Write and deploy PowerShell scripts or automation workflows to streamline support tasks.</li><li>Participate in change management processes, such as system upgrades and application rollouts.</li><li>Provide mentorship and guidance to junior support team members.</li></ul>Required Qualification &amp; Skills <ul><li>Graduate in related discipline, Information Technology, Computer Science</li><li>Prior experience of 5 years performing IT Support functions at level 3 in a remote working environment.</li><li>Strong knowledge of operating systems and networks, advanced tools and applications.</li><li>Strong problem solving, time management and communication skills.</li></ul>Other Information<ul><li>Timing: Winter: 10:00 AM to 07:00PM Summer: 09:00 Am to 06:00PM.</li><li>Working Days: From Monday to Friday.</li><li>Location Preference: Rawalpindi &amp; Islamabad</li></ul>If you believe your background meets the criteria, please visit to www.manageoutsource.com/careers and submit your CV with a cover letter.Job Type: Full-timeLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

IT Support Analyst - Level III

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 08
 
 
 
 Business Title:
 
 Salesforce Business Analyst
 
 
 
 What&rsquo;s In It For You
 
 
 
 In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners &amp; end users with industry best practices, solution design, &amp; creating long term value to our customers.
 
 
 
 The Key Responsibilities Are
 
 
 
 <ul>
 <li>
 Support S&amp;P Global&rsquo;s critical CRM system for continuous excellence in Commercial Operations.
 </li>
 <li>
 Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
 </li>
 <li>
 As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
 </li>
 <li>
 Engage with stakeholders and understand requirements for issue resolution
 </li>
 <li>
 Be an active member of a technical support team and manage the resolution of critical incidents
 </li>
 <li>
 Assist in creating comprehensive technical documents
 </li>
 <li>
 Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary
 </li>
 <li>
 Supervise activities between resources, and facilitate smooth workflow for service delivery
 </li>
 <li>
 Build Knowledge Base articles, Playbooks, documentation
 </li>
 <li>
 Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
 </li>
 <li>
 Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement
 </li>
 <li>
 Be up to date with current field practices to enhance service standards and delivery
 </li>
 <li>
 Understand end-to-end solution and integrations in the overall architecture
 </li>
 <li>
 Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
 
 
 </li>
 </ul>
 
 (Basic Qualification)
 
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Should have total Experience of 1 to 2 Years
 </li>
 <li>
 Should have at least 1 years experience working with Salesforce and/or on a Technical Support Team in a related field.
 </li>
 <li>
 Basic understanding of Agile best practices
 </li>
 <li>
 Good understanding of development environments and testing processes
 
 
 </li>
 </ul>
 #
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 
 
 
 Job ID:
 
 318412
 
 
 
 Posted On:
 
 2025-08-18
 
 
 
 Location:
 
 Islamabad, Pakistan
 
 
</div>

Salesforce Business Analyst

About the Role: 
Grade Level (for internal use): 08
 Business Title: Salesforce Business Analyst
 
What’s in it for you: 
In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.
 
The Key Responsibilities Are: 
Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.
 Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
 As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
 Engage with stakeholders and understand requirements for issue resolution
 Be an active member of a technical support team and manage the resolution of critical incidents
 Assist in creating comprehensive technical documents
 Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary
 Supervise activities between resources, and facilitate smooth workflow for service delivery
 Build Knowledge Base articles, Playbooks, documentation
 Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
 Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement
 Be up to date with current field practices to enhance service standards and delivery
 Understand end-to-end solution and integrations in the overall architecture
 Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
 
​ (Basic Qualification)
 
What we are looking for: 
Should have total Experience of 1 to 2 Years
 Should have at least 1 years experience working with Salesforce and/or on a Technical Support Team in a related field.
 Basic understanding of Agile best practices
 Good understanding of development environments and testing processes
 
#LI-USA
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
 
Job ID: 318412
 Posted On: 2025-08-18
 Location: Islamabad, Pakistan

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div> 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div> 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Software Support Analyst</div><div>
The Division 
Ibcos Computers Ltd is the UK's leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. We help Dealers manage all areas of the business operations from parts and service, through sales and finance, with innovative solutions to achieve their business objectives.</div><div>
Division Link: <div>https://www.ibcos.co.uk/</div></div><div></div><div>
The Position</div><div>
We are looking to hire a Software Support Analyst to work as part of a team of Analysts supporting our customer base throughout the UK, Ireland and South Africa. Customer support is via telephone, email and ticket portal so good verbal and written communication is crucial for the role.</div><div>
You will learn the Gold Dealer Management System including areas such as Parts Management, Machine Inventory and Accounting functions. You will assist customers with their general use of the software, be proactive in problem solving, identify and report defects and create Knowledge Base articles for common processes.</div><div>
This role will suit someone who has a customer centric approach, can problem solve, enjoys learning software and is a team player. A technical background may be an advantage but is not a prerequisite for the role.</div><div></div><div>
The candidates will work out of the Contour Software Islamabad office, as part of the resource-center team, an extension of the onshore team.</div><div></div><div>
Responsibilities</div><ul><li>
Provide telephone, email and ticket portal software support to the customer base</li><li>
Investigate and resolve queries within your sphere of responsibility</li><li>
Escalate more complex queries and issues to colleagues as required</li><li>
Continually develop knowledge of the entire software system and keep up to date with newly released software</li><li>
Work with other members of the Software Support team to achieve high standards of service and customer satisfaction</li><li>
Contribute to continuous improvement of the support call management process</li><li>
Identify underlying causes of recurring software issues</li><li>
Strong in setting customer expectations and ability to handle basic complaints</li><li>
Review existing and contribute new articles to the Knowledge Base</li><li>
Become involved in ad-hoc tasks as required</li></ul><div></div><div>
Requirements (Knowledge, Skills &amp; Abilities)</div><ul><li>
Bachelor&rsquo;s degree in Accounting highly preferred, as many customer issues involve the software&rsquo;s accounting functionality (general ledger, AP, AR, invoicing, credits, reversals, etc.)</li><li>
Excellent and fluent English communication skills (spoken and written). Experience studying or working in an English speaking environment.</li><li>
A people&rsquo;s person: you can build rapport with people and conversate freely while helping them with issue resolution.</li><li>
World-class customer service: you love delighting customers and helping them succeed with our products.</li><li>
Great storytelling: you understand that how you deliver feedback makes (or breaks) the customer experience.</li><li>
Empathy: this comes second nature to you. You understand the importance of our client&rsquo;s issues and why it matters to them and us.</li><li>
Collaborative: you love working as a team, helping everyone around you, and raising your hand when you need help in turn.</li><li>
Multitasking: you can wear multiple hates hats at the same time and be involved in multiple tasks to advocate the &lsquo;Client First&rsquo; approach.</li><li>
Self-teaching: independent learner that ill take the initiative to learn our software and basic troubleshooting based on calls and resources available.</li><li>
Tech savvy: Able to learn or existing knowledge of general technical troubleshooting (e.g., printer issues)</li><li>
Bright, reliable and dependable with a strong work ethic and drive to exceed expectations</li><li>
Collaborative approach and ability to work well with others both locally and via messaging tools</li><li>
Experience in working on a support desk (Desired)</li></ul><div></div><div>
Good To Have:</div><ul><li>
A general understanding of system architecture including databases, applications and any knowledge of ODBC, SQL and Power BI</li><li>
Technical knowledge of Linux Operating systems and Azure cloud hosting</li><li>
of accounts and finance functions in a business environment</li><li>
Experience of ERP systems and their related technical environment</li><li>
Experience in working with CRM systems</li><li>
Experience in the agricultural, construction or garden machinery industry would be an advantage</li></ul><div></div><div>
Work Shift</div><ul><li>
(Monday &ndash; Friday) &ndash; 8.30 AM &ndash; 5:00 PM UK Time &ndash; 12.30 PM to 9 PM Pakistan Time (March to Oct)*</li><li>
(Monday &ndash; Friday) &ndash; 8.30 AM &ndash; 5:00 PM UK Time &ndash; 1.30 PM to 10 PM Pakistan Time (Oct to March)*</li></ul><ul><li>In line with UK Daylight Saving Hours</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</div><div></div><div>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div></div><div></div>

Software Support Analyst

About the Role: 
Grade Level (for internal use): 07
 Responsible for product/technical support. Contributes expertise in testing upgrades and new releases from a client perspective. Someone who can provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone and e-mail. CS Bachelor’s degree or equivalent education/experience; customer service skills must be top-notch. A sharp intellect and inquisitive nature, along with strong interpersonal and communication skills, an information systems background. Associate should be able to work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work. Basic understanding of finance industry, proficient in computer applications and operating systems is a must. Expect to work rotating shifts when necessary.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 319520
 Posted On: 2025-08-27
 Location: Islamabad, Pakistan

Associate Technical Client Support

About the Role: 
Grade Level (for internal use): 08
 The Role: Senior Associate Technical Client Support
 
Grade 8 A
 
The Location: Islamabad
 
T he Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Pakistan, India & Philippines. We provide opportunities to gain in-depth product knowledge & hone technical skills.
 
The Impact: We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client happiness and keeping the growth of our company under consideration. The role is going to help us deal with expert level client issues and develop subject matter expert on the Technical front .
 
What’s in it for y ou: Are you someone who gets frightened when you see an error message pop up on your computer or do you dig to explore the reason behind it? If you do the latter, you are someone we'd be interested in speaking with. Being in this role, you can:
 
Associate yourself with a globally renowned financial industry leader
 
Improve your technical expertise by working with a globally recognized and successful financial information and technology organization
 
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities
 
Responsibilities: 
Provides high quality technical application support within a supported product range with minimal supervision. Not only resolve client issues, but provide long term fix. Majorly i ndependent, handles tough client issues, point of contact for team. Serves as a resource for younger teammates.
 
Provides assistance and training to other non-technical client support teams as well as other departments as needed. Contribute to the new hire onboarding process.
 
Contributes to internal projects and processes. Provides feedback and contributes to improving internal systems. Generates new ideas around new projects with LEAN and automation in mind.
 
Train new hires on Product, tools and Processes. Provide feedback on new hires to the management for better training. Seek to improve the onboarding process for new hires .
 
Advanced understanding of products within scope of function, both from the perspective of functionality as well as customer requirements and usage. Good understanding of open/closed technical bugs.
 
What We’re Looking For: 
Strong technical skills and strong understanding of Windows platforms, internal platforms, CRM, etc. Experience with an exposure to various logging systems also desirable.
 
You should be able to influence client satisfaction via removal of complicated technical hurdles with product usage. Able to make technical decisions that can impact clients in a moderate to significant way.
 
Strong understanding of products within scope of function, both from the perspective of functionality as well as customer requirements and usage.
 
You also should have an appetite for providing superb customer service
 
Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint)
 
Experience in running network captures and product error logs.
 
Basic Qualifications : 
You have a Bachelor’s degree in Computer Science, Information Technology, and/or Data Science related field
 
Have excellent written and verbal English communication skills and are able to communicate via phone and email
 
You have meaningful 2 to 4 years of experience in a customer facing technical role in support MI or CIQ products.
 
Strong written and verbal communication skills. Prior customer service (including phone) experience. Ability to effectively communicate technical concepts to a non-technical external audience or internal non-technical stakeholders.
 
You are organized and have the ability to collect, analyze and summarize data to prepare clear reports; more like technical product documentation
 
About Company Statement: 
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
 
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
 
EEO Statement: S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 318945
 Posted On: 2025-08-12
 Location: Islamabad, Pakistan

Senior Associate Technical Client Support

<div><div><h1 class="jobSectionHeader">Associate Technical Client Support</h1><ul><li>
 Islamabad, Pakistan
 </li><li>Operations Group
 </li><li>319520
</li></ul></div><div></div><div><h2 class="jobSectionHeader">Job Description 
</h2><div> 
<h1 class="jobSectionHeader">About The Role:</h1>
Grade Level (for internal use):
07
Responsible for product/technical support. Contributes expertise in testing upgrades and new releases from a client perspective. Someone who can provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions &ndash; all via phone and e-mail. CS Bachelor&rsquo;s degree or equivalent education/experience; customer service skills must be top-notch. A sharp intellect and inquisitive nature, along with strong interpersonal and communication skills, an information systems background. Associate should be able to work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work. Basic understanding of finance industry, proficient in computer applications and operating systems is a must. Expect to work rotating shifts when necessary.
About S&amp;P Global Market Intelligence 
 
At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. 
 
For more information, visit www.spglobal.com/marketintelligence.
What&rsquo;s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world. 
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress. 
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. 
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values: 
Integrity, Discovery, Partnership 
At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global. 
 
Our benefits include:<ul><li>
Health &amp; Wellness: Health care coverage designed for the mind and body.</li><li>
Flexible Downtime: Generous time off helps keep you energized for your time on.</li><li>
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.</li><li>
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.</li><li>
Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.</li><li>
Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.</li></ul>
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.<div>
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.</div><div> 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf</div><div>
-</div>
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) 
 
Job ID: 319520 
Posted On: 2025-08-27 
Location: Islamabad, Pakistan</div></div></div>

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