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technical support analyst

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 08
 
 
 
 Job Title:
 
 Salesforce Business Analyst
 
 
 
 Location:
 
 Islamabad, Pakistan
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support S&amp;P Global&rsquo;s critical CRM system for continuous excellence in Commercial Operations.
 </li>
 <li>
 Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
 </li>
 <li>
 As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them.  You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
 </li>
 <li>
 Engage with stakeholders and understand requirements for issue resolution
 </li>
 <li>
 Be an active member of a technical support team and manage the resolution of critical incidents.
 </li>
 <li>
 Assist in creating comprehensive technical documents.
 </li>
 <li>
 Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary.
 </li>
 <li>
 Supervise activities between resources, and facilitate smooth workflow for service delivery.
 </li>
 <li>
 Build Knowledge Base articles, Playbooks, documentation.
 </li>
 <li>
 Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology.
 </li>
 <li>
 Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
 </li>
 <li>
 Be up to date with current field practices to enhance service standards and delivery.
 </li>
 <li>
 Understand end-to-end solution and integrations in the overall architecture.
 </li>
 <li>
 Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.
 
 
 </li>
 </ul>
 
 (Basic Qualification)
 
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Should have working understanding of Salesforce and/or on a Technical Support Team in a related field.
 </li>
 <li>
 Basic understanding of Agile best practices.
 </li>
 <li>
 Good understanding of development environments and testing processes.
 </li>
 <li>
 Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions.
 </li>
 <li>
 Pursing or Completed Bachelor&rsquo;s Degree or Master Degree in Engineering or equivalent.
 </li>
 <li>
 Excellent team player &amp; interpersonal skills.
 </li>
 <li>
 Experience collaborating with clients on business process enhancements.
 
 
 </li>
 </ul>
 
 Preferred Qualification
 
 
 
 <ul>
 <li>
 Knowledge of Zuora or CPQ or other OTC Applications will be an added advantage.
 </li>
 <li>
 Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).
 
 
 </li>
 </ul>
 #
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 
 
 
 Job ID:
 
 321639
 
 
 
 Posted On:
 
 2025-10-15
 
 
 
 Location:
 
 Islamabad, Pakistan
 
 
</div>

Salesforce Business Analyst

About the Role: 
Grade Level (for internal use): 08
 Job Title: Salesforce Business Analyst
 
Location: Islamabad, Pakistan
 
Key Responsibilities: 
Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.
 Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
 As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process , programs or applications for the business area(s).
 Engage with stakeholders and understand requirements for issue resolution
 Be an active member of a technical support team and manage the resolution of critical incidents.
 Assist in creating comprehensive technical documents.
 Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary.
 Supervise activities between resources, and facilitate smooth workflow for service delivery.
 Build Knowledge Base articles, Playbooks, documentation.
 Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology.
 Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
 Be up to date with current field practices to enhance service standards and delivery.
 Understand end-to-end solution and integrations in the overall architecture.
 Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.
 
(Basic Qualification)
 
What we are looking for: 
Should have working understanding of Salesforce and/or on a Technical Support Team in a related field.
 Basic understanding of Agile best practices.
 Good understanding of development environments and testing processes.
 Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions.
 Pursing or Completed Bachelor’s Degree or Master Degree in Engineering or equivalent.
 Excellent team player & interpersonal skills.
 Experience collaborating with clients on business process enhancements.
 
Preferred Qualification: 
Knowledge of Zuora or CPQ or other OTC Applications will be an added advantage.
 Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).
 
#LI-USA
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
 
Job ID: 321639
 Posted On: 2025-10-15
 Location: Islamabad, Pakistan

Cube Discipline

SAP Techno Functional Analyst for Sourcing &amp; PlanningRequirements:* Analyse and interpret SAP S/4HANA Planning and Sourcing modules to support Supply Chain Reporting and Analysis* Collaborate with Snowflake developers to define data mappings and transformations aligned with functional specifications from business stakeholders* Document S/4HANA table structures and field definitions relevant to supply chain KPIs and reporting.* Develop and optimize SQL queries using raw SAP S/4HANA tables for reporting across systems* Communicate a clear understanding of S/4HANA data definitions and business logic, including how planning and sourcing data flows into analytics platforms like Snowflake* Assisst in fuctional testing and validation of data pipelines and reporting outputsIt can be a SAP ABAP resource with strong functional knowledge of Sourcing &amp; Planning or a Functional Consultant with strong tables / fields / sql query know-howJob Type: Full-timeWork Location: In person

SAP Techno Functional Analyst

Metis International (Pvt) Ltd

Technical Support Engineer &ndash; L2 ;Description:We are looking for a Technical Support Engineer to join our team. The role involves providing Technical support to customers using our IoT SaaS platform. The ideal candidate should have a good understanding of IoT systems, basic knowledge of DevOps and backend systems, and strong communication skills for direct customer interaction.Responsibilities:Handle technical queries and troubleshoot issues reported by customers.Analyze API payloads, device logs, and backend responses.Collaborate with DevOps and backend teams for escalations.Assist customers with onboarding, configurations, and system usage.Monitor system health and alerts; act proactively when needed.Document common issues and solutions for internal use.Requirements:Bachelor&rsquo;s degree in a relevant technical/computer.1&ndash;3 years of experience in technical support or related roles.Basic knowledge of DevOps practices, Linux, APIs, and log analysis.Good understanding of IoT concepts and SaaS platforms.Strong problem-solving and communication skills.Nice to Have:Familiarity with MQTT, HTTP APIs, and cloud platforms (AWS, Azure).Hands-on with tools like Postman, Grafana, or Kibana.Hands on experience on monitoring tools.Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad I-10/Markaz: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Please Review Job Description Before Apllying As its not Purely IT Support Job.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Technical Support Engineer - L2

MTBC CareCloud

Key Responsibilities<ul><li>Collaborate with stakeholders to elicit, analyze, and document business requirements.</li><li>Translate business needs into clear functional and technical specifications.</li><li>Develop process flows, use cases, and workflow diagrams to support solution design.</li><li>Work with product, engineering, and QA teams to ensure requirements are understood and implemented effectively.</li><li>Support project planning, prioritization, and backlog management in Agile/Scrum environments.</li><li>Conduct data analysis, create reports, and support decision-making with insights.</li><li>Participate in user acceptance testing (UAT), defect triaging, and issue resolution.</li><li>Identify process gaps and recommend solutions to improve efficiency and outcomes.</li><li>Facilitate workshops, requirement-gathering sessions, and stakeholder communications.</li><li>Ensure compliance with organizational policies, data standards, and relevant regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li><li>2&ndash;3 years of experience as a Business Analyst or in a similar role.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.</li><li>Experience working with Agile/Scrum methodologies.</li><li>Proficiency in documentation and requirements management tools.</li></ul>Preferred Skills<ul><li>Experience with SQL or data analysis tools.</li><li>Familiarity with workflow/process modeling tools (e.g., Visio, Lucidchart, Draw.io).</li><li>Knowledge of system integrations, APIs, or software development lifecycles.</li><li>Industry-specific knowledge (healthcare) is a plus.</li><li>2&ndash;3 years of experience as a Business Analyst or in a similar role.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.</li><li>Experience working with Agile/Scrum methodologies.</li><li>Proficiency in documentation and requirements management tools.</li></ul>Job Type: Full-timeWork Location: In person

Business Analyst

AppInSnap

Key Responsibilities:<ul><li>Gather, analyze, and document business requirements from stakeholders and translate them into functional specifications.</li><li>Work closely with product, development, and QA teams to ensure business needs are accurately implemented.</li><li>Conduct market and competitor analysis to support new product or feature development.</li><li>Prepare business process models, user stories, and acceptance criteria for product development.</li><li>Coordinate with technical teams to ensure smooth integration between business and system processes.</li><li>Assist in the creation of wireframes, data flow diagrams, and process documentation.</li><li>Support UAT (User Acceptance Testing) and ensure successful delivery of projects.</li><li>Provide analytical insights to improve existing fintech products and operational efficiency.</li><li>Collaborate with compliance and risk teams to ensure regulatory alignment.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Computer Science, Finance, or a related field.</li><li>3+ years of experience as a Business Analyst, preferably in Fintech, Banking, or Financial Services.</li><li>Strong understanding of fintech products such as payment gateways, digital wallets, core banking systems, or lending platforms.</li><li>Proficiency in tools such as JIRA, Confluence, MS Visio, or similar project management and documentation tools.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Ability to work collaboratively with cross-functional and technical teams.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Fintech: 3 years (Preferred)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: On the road

Explore 718+ Technical support analyst in Islamabad this November. Find roles across top companies and apply now to boost your career.

718 technical support analyst jobs IN Islamabad

Salesforce Business Analyst

Salesforce Business Analyst

Salesforce Business Analyst

SAP Techno Functional Analyst

Technical Support Engineer - L2

Business Analyst

Business Analyst