client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

customer relations officer (cro) Jobs in Islamabad

customer relations officer (cro)

customer sales representative Jobs in Islamabad

customer sales representative

customer service and admin officer Jobs in Islamabad

customer service and admin officer

customer service officer Jobs in Islamabad

customer service officer

customer support agent

Decimal Solution

Shift Timings: 5:00 PM &ndash; 2:00 AM (PST) Salary Package: PKR 40,000 &ndash; 80,000 per month Employment Type: Full-timeJob OverviewDecimal Solution is looking for enthusiastic and customer-focused Customer Support Representatives (CSR) to join our growing team. The ideal candidate will have excellent English communication skills, experience in call center or customer support roles, and the ability to convert customer inquiries into confirmed appointments for the automotive industry.Key Responsibilities<ul><li>Contact and follow up with leads to convert them into scheduled appointments.</li><li>Handle inbound and outbound customer calls professionally.</li><li>Maintain accurate customer records in the CRM system.</li><li>Respond to customer inquiries and provide effective solutions.</li><li>Prepare and maintain reports using MS Excel and MS Office tools.</li><li>Ensure a high level of customer satisfaction through effective communication.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Intermediate or Graduate.</li><li>Experience: Minimum 1 year of experience in customer support or call center operations.</li><li>Technical Skills: Working knowledge of CRM systems, MS Excel, and MS Office.</li><li>Communication Skills: Excellent English speaking skills (American accent preferred).</li><li>Age Requirement: 18 to 26 years.</li><li>Location Preference: Candidates from Rawalpindi or Islamabad who can join immediately will be preferred.</li></ul>How to ApplyInterested candidates are encouraged to apply by sending their CVs to:Email: hr@decimalsolution.com WhatsApp: +92 333 1111955Please mention &ldquo;CSR&rdquo; in the subject line.Application Deadline: 25 October 2025 Work Location: On-site, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Job Title: Customer Support Representative (CSR)

Faj IT Solutions

Job description:About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 25-42Experience:Minimum 2 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Job Types: Full-time, ContractWork Location: In personJob Types: Full-time, ContractPay: Rs35,000.00 - Rs48,000.00 per month

Customer Support for E-commerce Inquiries via Email (Dubai based)

Abacus Outsourcing

Customer Service Specialist (CSS)&mdash;Walk-in Interviews at Abacus BPO, IslamabadWe are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Bring an updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 26-Dec-2025.</li><li>Timings: 11:00 AM - 5:00 PM</li></ul>Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>5 days a week ( Sat/Sun Off )</li><li>9-hour shift</li></ul>Contact:<ul><li>Phone: 0329-3957952</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Specialist (CSS)

Smart brains technologies 2.0

Job Title: Call Center Agent &ndash; Verifier &amp; Self-VerifierThe Call Center Agent &ndash; Verifier &amp; Self-Verifier is responsible for conducting outbound verification calls to confirm customer information, validate transactions, and ensure data accuracy. This role requires exceptional communication skills, strong attention to detail, and the ability to follow verification scripts and compliance guidelines. The Self-Verifier component involves independently reviewing and confirming the accuracy of one&rsquo;s own completed verifications before submission.Key Responsibilities1. Customer Verification<ul><li>Conduct verification calls to confirm customer identity, personal information, and transaction details.</li><li>Validate accuracy of documents, applications, or requests submitted through various channels.</li><li>Follow prescribed verification scripts and protocols to ensure consistency and compliance.</li></ul>2. Self-Verification Duties<ul><li>Review and double-check completed cases to ensure information is accurate and complete.</li><li>Identify errors or inconsistencies and correct them before final submission.</li><li>Maintain high accuracy rates by performing quality checks on one&rsquo;s own work.</li><li>Ensure all verification steps comply with company policies, legal regulations, and audit standards.</li></ul>3. Customer Interaction &amp; Support<ul><li>Provide clear explanations to customers regarding the purpose of verification.</li><li>Handle customer inquiries related to the verification process professionally and courteously.</li><li>Escalate complex or suspicious cases to supervisors or the fraud/risk department.</li></ul>4. Compliance &amp; Documentation<ul><li>Adhere to all regulatory, security, and confidentiality requirements.</li><li>Maintain thorough and accurate records of each interaction and verification attempt.</li><li>Follow data protection and privacy protocols</li><li>Report any irregularities, fraud attempts, or policy violations immediately.</li></ul>5. Performance &amp; Quality Assurance<ul><li>Meet or exceed assigned KPIs, including accuracy rate, call handling time, and verification completion targets.</li><li>Participate in coaching sessions, training programs, and process improvement initiatives.</li><li>Demonstrate continuous improvement in verification accuracy and customer service quality.</li></ul>QualificationsEducation<ul><li>High school diploma or equivalent required.</li><li>Additional training or certification in customer service, fraud prevention, or data verification is a plus.</li></ul>Experience<ul><li>Previous call center, customer service, or verification experience preferred.</li><li>Experience in industries such as finance, telecom, insurance, e-commerce, or BPO is advantageous.</li></ul>Skills<ul><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to follow strict procedures and compliance guidelines.</li><li>Good problem-solving and critical-thinking abilities.</li><li>Proficiency in using call centre software, and basic computer applications.</li><li>Ability to work independently as well as in a team.</li></ul>Behavioural Competencies<ul><li>High integrity and professionalism.</li><li>Strong sense of responsibility and accountability.</li><li>Patience and customer-centric attitude.</li><li>Ability to stay calm and focused under pressure.</li><li>Adaptability to rapid changes in processes or workflows.</li></ul>Working Conditions<ul><li>Office-based on company policy.</li><li>Shift-based schedule, including weekends or holidays if required.</li></ul>Job Types: Full-time, Part-time, Contract, Internship, FresherPay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

Verifiers and self verifiers

Job SummaryWe are looking for a Senior Inbound Telesales Executive with excellent British English communication skills to manage inbound calls for a UK-based mobile tyre repair and replacement service.This is a high-responsibility role where customers call in urgent and stressful roadside situations. You will be the first point of contact, responsible for qualifying the call, providing pricing, collecting customer details, checking tyre and area availability, and assigning the appropriate technician&mdash;quickly and accurately.This role is ideal for candidates with UK campaign experience, strong call control, and the ability to close high-intent inbound calls efficiently.Key Responsibilities<ul><li>Handle inbound UK customer calls for mobile tyre repair and replacement services</li><li>Communicate clearly in professional British English with confident call control</li><li>Assess urgency and reassure customers in breakdown situations</li><li>Provide initial pricing estimates before dispatching technicians</li><li>Check tyre availability, service coverage, and technician schedules</li><li>Assign and coordinate technicians for rapid response</li><li>Collect and accurately log all customer and job-related information</li><li>Ensure a smooth handover between customer and the technician</li><li>Maintain high call quality, accuracy, and customer satisfaction</li></ul>Required Skills &amp; ExperienceMandatory Requirements<ul><li>Fluent British English (spoken) &ndash; NON-NEGOTIABLE</li><li>Near-native or strong British accent and pronunciation</li><li>Minimum 2&ndash;3 years experience</li><li>Strong ability to handle urgent, high-pressure customer calls</li><li>Excellent listening, objection handling, and closing skills</li></ul>Preferred Experience<ul><li>Automotive, roadside assistance, tyre services, or emergency service campaigns</li><li>Senior or lead agent experience in inbound operations</li><li>CRM or dispatch system experience</li></ul>Key Performance Indicators (KPIs)<ul><li>Inbound call conversion rate</li><li>Call quality &amp; customer satisfaction score</li><li>Accuracy of job booking &amp; dispatch</li><li>Average handling time (AHT)</li><li>First-call resolution</li><li>Attendance &amp; UK shift adherence</li></ul>Why Join Us<ul><li>Inbound-only campaign (no cold calling)</li><li>Senior role with decision-making authority</li><li>Competitive salary based on skill &amp; performance</li><li>Stable UK operation with long-term growth potential</li><li>Professional office environment in Islamabad</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Mention any of your UK-based campaign experience</li></ul>Experience:<ul><li>Call Center: 2 years (Required)</li></ul>Language:<ul><li>English (British) (Required)</li></ul>Work Location: In person

Senior Inbound Telesales Executive

Creativelogicx

We are seeking an experienced developer to build and integrate AI-powered voice agents using Twilio, Vapi. The ideal candidate should have strong knowledge of conversational AI workflows, call routing, and API integrations.*Responsibilities:** Build and optimize AI-based voice agent workflows* Integrate Twilio Voice, Studio, and Programmable APIs* Connect voice agents with CRM systems (e.g., GHL, HubSpot, etc.)* Handle call flows, scheduling, and real-time data updates* Troubleshoot call quality, routing, and automation issues*Requirements:** Strong experience with *Vapi AI Voice Agent** Hands-on experience with *AI voice assistants* (GPT, VAPI, or similar)* Solid understanding of APIs, webhooks, and backend development* Ability to work independently and deliver fast, reliable solutionsJob Type: Full-timeWork Location: In person

AI Engineer (Vapi AI Voice)

Telenor

<div>Position Title: Senior AI Engineer
Reporting to: Director Automation Hub
Job Group: 2/3
Location: Islamabad
Division: Telenor Shared Services Pakistan
Department: Automation Hub
Unit: Finance &amp; Procurement Tribe
About Telenor Shared Services Pakistan
Telenor Shared Services Pakistan delivers transactional business services in the areas of Finance &amp; Accounting and IT. Together with Telenor Shared Services Norway it delivers efficient business support to Telenor employees to make their work easier.
Position Related
We are seeking a Senior AI Engineer with strong expertise in designing, building, and deploying secure and scalable AI solutions within enterprise environments. This role requires a unique blend of technical depth, business understanding, and the ability to translate complex AI concepts into practical, value-driven outcomes.
The ideal candidate will have a strong background in AI engineering, experience with LLMs and RAG architecture, AI Ops and the ability to collaborate across teams to deliver high-impact AI solutions.
Goals
Key Responsibilities<ul><li>
Design and deploy enterprise-scale LLM and AI solutions for NLP/ML, conversational AI, automation and agentic workflows.</li><li>
Build and optimize RAG pipelines using enterprise data sources with security and compliance as core principles.</li><li>
Develop and manage distributed training, fine-tuning, and inference systems optimized for large-scale workloads on cloud environments.</li><li>
Integrate AI models into enterprise workflows, APIs, microservices, and cloud platforms.</li><li>
Implement AIOps best practices for continuous integration, deployment, monitoring, governance, and lifecycle management of AI models.</li><li>
Ensure responsible AI usage, including explainability, bias mitigation, security, and auditability.</li></ul><ul><li>
Work closely with cross functional/technical teams to align AI solutions with business priorities,</li><li>
Translate functional requirements and communicate complex AI concepts clearly to technical and non-technical stakeholders.</li></ul>
Note: Above goals and job descriptions are indicative and subject to change
Experience &amp; Qualification<ul><li>
Bachelor&rsquo;s or master&rsquo;s in computer science, Software Engineering, AI/ML, Data Science, or a related field.</li><li>
7+ years of experience in AI/ML engineering or software engineering.</li><li>
At least 2&ndash;3 years of experience with LLM-based AI solutions in enterprise environments.</li><li>
Demonstrated ability to manage end-to-end delivery, including requirement gathering, solution design, implementation, and stakeholder communication.</li></ul>
Required Technical Skills<ul><li>
Strong proficiency in Python, clean architecture, and production-grade API development.</li><li>
Deep experience with LLM frameworks and tooling such as LangChain, LangGraph, LlamaIndex, or similar orchestration and agent frameworks.</li><li>
Experience with RAG systems, vector databases, and similarity search technologies.</li><li>
Expertise in model optimization: parameter-efficient tuning, quantization, mixed-precision, distributed parallelism.</li><li>
Experience deploying and scaling AI inference using optimized serving frameworks.</li><li>
Experience building multi-agent systems using agent orchestration tools.</li></ul>
Functional &amp; Behavioral Skills<ul><li>
Service-minded, open-minded, culturally aware.</li><li>
Highly structured, focused, and able to prioritize effectively.</li><li>
Innovative, curious, and a strategic thinker.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Team-oriented with the ability to foster collaboration and psychological safety.</li><li>
Adaptable, proactive and comfortable working under strict deadlines.</li></ul>
Potential Career Path<ul><li>
Progression to Senior Manager/ Director roles AI and Data positions.</li></ul></div>

Senior AI Engineer

Explore 604+ Customer support agent in Islamabad this December. Find roles across top companies and apply now to boost your career.