call center agent

team lead (in-bound customer support) Jobs in Islamabad

team lead (in-bound customer support)

associate, client support Jobs in Islamabad

associate, client support

call center agents/csr

client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

customer support agent

Tangent Technologies Pvt Ltd

<p><b>Job description</b><br/><b>Responsibilities:</b></p><p><b>Tangent Technologies are hiring for Customer Support Agent </b></p><ul><li>Present, promote and sell products/services using solid arguments to existing and prospective customers</li><li>Perform cost-benefit and needs analysis of existing/potential customers to meet their needs</li><li>Establish, develop and maintain positive business and customer relationships</li><li>Reach out to customer leads through cold calling</li><li>Expedite the resolution of customer problems and complaints to maximize satisfaction</li><li>Achieve agreed upon sales targets and outcomes within schedule</li><li>Coordinate sales effort with team members and other departments</li><li>Analyze the territory/market&rsquo;s potential, track sales and status reports</li><li>Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.</li><li>Keep abreast of best practices and promotional trends</li><li>Continuously improve through feedback</li></ul><p><b>Requirements:</b></p><ul><li>Proven work experience of at least 1 year as a Customer Sales Representative</li><li>Excellent knowledge of MS Office</li><li>Familiarity with BRM and CRM practices along with ability to build productive business professional relationships</li><li>Highly motivated and target driven with a proven track record in sales</li><li>Excellent selling, negotiation and communication skills</li><li>Prioritizing, time management and organizational skills</li><li>Ability to create and deliver presentations tailored to the audience needs</li><li>Relationship management skills and openness to feedback</li><li>Bachelor&rsquo;s degree in business or a related field</li></ul><p><b>What we offer? (Benefits)</b></p><ul><li>Wonderful working environment unique opportunity to learn a complete product cycle.</li><li>Competitive salary and incentive package</li><li>Provident fund</li><li>Bi-annual increments</li><li>Appreciation awards</li><li>18 paid leaves</li><li>Health insurance</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>&bull; What is your current salary?</li><li>&bull; What is your expected salary?</li><li>&bull; Do you have excellent English Communication Skills?</li><li>&bull; Our office is located at i9/3 Islamabad. Do you have any commute</li><li>&bull; Can you join us immediately?</li><li>&bull; Do you have 1-2 year experience of US Healthcare Campaigns?</li></ul><p>Work Location: In person</p>

Customer Support Rep!

Healthcare Evolutions Medical Services Pvt. Ltd.

<p>An Australian Medical Company is seeking dedicated and enthusiastic individuals to join our team as CSR/Call Center Agents at our Islamabad office located in E-11.</p><p><b>Position: </b>CSR/Call Center Agent</p><p><b>Location: </b>E-11, Islamabad, Pakistan</p><p><b>Company:</b> Australian Medical Company</p><p><b>Job Type: </b>Full-time</p><p><b>Salary: </b>60,000 - 80,000 PKR (salary range based on interview performance)</p><p><b>Working Hours:</b> 2:30 AM - 11:00 AM (Australian Standard Time)</p><p><b>Key Responsibilities:</b></p><p>&middot; Handle inbound and outbound customer calls professionally and courteously.</p><p>&middot; Provide excellent customer service, addressing Patient inquiries, resolving issues, and ensuring Patient satisfaction.</p><p>&middot; Communicate effectively within and outside the organization to ensure smooth interactions.</p><p>&middot; Maintain accurate and detailed records of customer interactions.</p><p><b>Requirements:</b></p><p>&middot; Excellent English Communication skills required</p><p>&middot; Ability to effectively communicate with Patients and colleagues.</p><p>&middot; Proficient in using communication tools and software.</p><p>&middot; Flexibility to work during Australian Standard Time (2:30 AM - 11:00 AM).</p><p>Timing may vary due to day light saving.</p><p><b>Application Process:</b></p><p>Interested candidates are encouraged to apply by sending their updated CV to</p><p>aamir.g@healthcareevolutions.com</p><p><b>Note:</b></p><p>&middot; Female candidates are strongly encouraged to apply.</p><p>&middot; Office timings are aligned with Australian Standard Time and may vary occasionally.</p><p>&middot; Only shortlisted candidates will be contacted for interviews.</p><p>Job Type: Full-time</p><p>Pay: From Rs60,000.00 per month</p><p>Work Location: In person</p>

Call Center Agents/CSR

A1 Global Technologies SMC-PVT Ltd

<p>A1 Global Technologies is looking for <b>motivated and confident individuals</b> to join our dynamic call center team as <b>Customer Service Representatives (CSR)</b> for our <b>US-bound project</b>.</p><p>We welcome <b>both freshers and experienced candidates</b> who are eager to grow, learn, and excel in a professional environment that values development and performance.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Service Representative (CSR) – A1 Global Technologies

Abacus Outsourcing

<p><b>Customer Service Specialist (CSS)&mdash;Walk-in Interviews at Abacus BPO, Islamabad</b></p><p>We are hiring dynamic customer service representatives for our ongoing international project(s). <b>Candidates must be proficient in the English language.</b></p><p>Bring an updated CV and CNIC. Interviews will be conducted on the spot.</p><ul><li><b>Location: </b>Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li><b>Walk-in Dates:</b> 04-Nov-2025.</li><li><b>Timings</b>: 11:00 AM - 5:00 PM</li></ul><p><b>Roles Available:</b></p><ul><li>Inbound Calls</li><li>International Projects</li></ul><p><b>Requirements:</b></p><ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul><p>* Prior experience is not required.</p><p><b>Benefits:</b></p><ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul><p><b>Working Hours:</b></p><ul><li>5 days a week ( Sat/Sun Off )</li><li>9-hour shift</li></ul><p><b>Contact:</b></p><ul><li><b>Phone: </b>0329-3957952</li><li><b>Email: </b>hr.isb@abacus-global.com</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs75,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist (CSS) - Walk in Interviews for International Projects

Riz Solutions

<p>&quot;NOT WORK FROM HOME APPLY ONLY IF YOU CAN WORK FROM OUR OFFICE IN SOAN GARDENS&quot;</p><p>Riz Solutions is based in Islamabad/Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.</p><p><b>Job responsibilities include:</b></p><ul><li>Answering Inbound calls.</li><li>Taking the airport and local taxi bookings.</li><li>Booking over the phone, email or online and input data accurately into the software provided by the clients.</li><li>Providing a price quotation to the customers.</li><li>Responding to emails and live chat inquiries as required.</li><li>Deal with queries related to the company and bookings.</li><li>Create a positive brand image in front of the customers.</li><li>Respond to client inquiries promptly and professionally.</li><li>Liaise with clients, colleagues &amp; drivers, and always working for the best interest of the company.</li><li>Dispatch and distribute jobs in time and according to the company's procedure.</li><li>Punctual, reliable and responsible as per shift requirements.</li><li>Organized execution of daily tasks assigned by the company.</li></ul><p><b>Requirements for the job:</b></p><ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a Taxi Cab Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Decent know-how of Taxi booking software.</li><li>Ability to multi-task and problem solving approach.</li><li>Knows Taxi dispatching.</li><li>Shift timings are mostly night shifts and you are expected to work on a ROTA.</li></ul><p>(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)</p><p>Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.</p><p>*(Highly competitive remuneration will be offered as per your experience and abilities)*</p><p>Job Types: Full-time, Part-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Call Center Agent

NextGen Talent Brokers

<p><b>About Bitsol</b></p><p>Bitsol is a product-led, AI-accelerated software studio focused on healthcare. We partner with healthcare founders and organizations in the US to design and deliver HIPAA-compliant applications through rapid, 8-week prototyping and delivery cycles. Combining deep domain experience in clinical workflows, interoperability, and compliance with modern low-code and AI-enabled development practices, we turn validated customer problems into production-ready solutions quickly and securely. Join a mission-driven, cross-functional team that prioritizes real-world impact for patients and providers.</p><p><b>About the Role</b>As an Applied AI Engineer you will design, build, evaluate, and operate agentic AI systems and retrieval&#8209;augmented pipelines for HIPAA&#8209;sensitive healthcare products. You will own production integration of LLMs and multimodal models, the orchestration of multi&#8209;agent workflows, and the observability, safety and privacy guarantees required for clinical and regulated environments. You will work cross&#8209;functionally with Product, Engineering, DevOps and Compliance to ship reliable, auditable AI features.</p><p><b>Key Responsibilities</b></p><ul><li>Design and implement agentic systems: multi&#8209;step agents, tool/connector interfaces, action selection policies, orchestrators and workflow engines.</li><li>Build and maintain RAG pipelines: document ingestion, chunking strategies, embeddings, vector indexes (FAISS/Pinecone/Weaviate), semantic search and recall tuning.</li><li>Integrate LLMs and multimodal models (OpenAI/Anthropic/local models/LLM-as-a-service) with robust prompt templates, function&#8209;calling/tool interfaces and orchestration frameworks.</li><li>Implement safety, alignment and privacy controls: PII/PHI scrubbing, role/row access patterns, policy enforcement, content moderation and red&#8209;teaming.</li><li>Produce reproducible evaluation and observability: automated test suites, evaluation metrics (faithfulness, precision, ROUGE/EM where applicable), logging, drift detection and dashboards.</li><li>Harden production services: API design, auth, batching, caching, rate limiting, containerization (Docker), CI/CD, SLOs, scaling and secure hosting patterns suitable for HIPAA workloads.</li><li>Build connectors and integrations (EHR APIs, FHIR/HL7, internal knowledge bases), define access &amp; consent flows, and ensure audit trails for PHI access.</li><li>Define and maintain prompt/agent libraries, tooling contracts (input/output schemas), and documentation for reproducibility and handoff.</li><li>Collaborate with Product and Compliance to translate product requirements into agent behaviors and acceptance criteria; participate in incident response and post&#8209;mortems.</li></ul><p><b>Key Qualifications</b></p><ul><li>4+ years in applied ML/AI engineering or software engineering with significant AI responsibilities; proven production experience.</li><li>Demonstrable experience building agentic systems (tool&#8209;using agents, multi&#8209;step orchestrations, or similar), not limited to single&#8209;shot prompting.</li><li>Strong, hands&#8209;on experience with retrieval&#8209;augmented systems: embeddings, vector DBs (FAISS/Pinecone/Weaviate), chunking/indexing strategies and retrieval tuning.</li><li>Proven integration experience with LLMs and model APIs, including prompt engineering, function calling, and orchestration (e.g., LangChain, LangGraph, CrewAI or equivalent).</li><li>Production engineering skills: Python, async services, API design, Docker, CI/CD pipelines, and familiarity with deployment patterns for low&#8209;latency/high&#8209;availability services.</li><li>Practical knowledge of evaluation &amp; observability for LLM systems: logging request/response, evaluation pipelines, metrics, and drift detection.</li><li>Strong understanding of data privacy, security and PHI/PII handling; experience designing for auditability and HIPAA compliance requirements.</li><li>Experience debugging model/system failures and performing root&#8209;cause analysis for hallucinations, retrieval failures, and agent misbehavior.</li><li>Solid software engineering fundamentals: testing, reproducibility, documentation and collaboration in cross&#8209;functional teams.</li><li>Clear communicator with product sensibility and ability to translate product needs into technical designs.</li></ul><p><b>Preferred / Ideal Candidate</b></p><ul><li>Experience with healthcare data, EHR integrations and interoperability standards (FHIR, HL7).</li><li>Hands&#8209;on experience deploying or fine&#8209;tuning LLMs (LoRA, SFT, full model deployments) and working with on&#8209;prem/local model deployments.</li><li>Familiarity with MLOps and feature/serving platforms (MLflow, BentoML, Tecton, Feast, feature stores).</li><li>Experience with agent orchestration/workflow tools (Temporal, Airflow, CrewAI, LangGraph) and multi&#8209;agent coordination patterns.</li><li>Prior work on model safety, alignment tooling, content moderation pipelines and red&#8209;teaming exercises.</li><li>Experience with knowledge graphs, schema/ontology design, or hybrid retrieval (BM25 + embeddings + re&#8209;ranking).</li><li>Background in building evaluation frameworks and operationalizing model QA in regulated environments.</li><li>Mentorship experience and a desire to build reusable prompt/agent libraries and team best practices.</li></ul><p><b>Perks and Benefits:</b></p><ul><li>Biannual salary increment</li><li>Health and fitness allowance</li><li>Company-sponsored sports and adventure activities</li><li>Bonuses</li><li>Fuel Allowance</li><li>Awesome learning environment</li><li>Growth opportunities</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li> applied ML/AI engineering : 4 years (Required)</li></ul><p>Work Location: In person</p>

Applied AI Engineer

eMumba

<p></p><div><div><div><div><div><div><div><div><div>We&rsquo;re looking for a <b>hands-on Principal Engineer (AI Systems)</b> who loves to build, not just design.<br>
You&rsquo;ll spend your time writing code, experimenting with LLMs, and turning ideas into production-grade Generative AI systems. You&rsquo;ll work directly on Retrieval-Augmented Generation (RAG), LLMOps, and multi-agent orchestration frameworks, solving real technical problems every day.</div><div>
This is a <b>purely technical IC role</b>, not a managerial one. You&rsquo;ll lead by example, mentor through code reviews, and own end-to-end technical delivery.</div></div></div>
</div><h2 class="jobSectionHeader"><b>Key Responsibilities
</b></h2><div><div><div><ul><li><b>Design and code</b> RAG systems with embeddings, hybrid search, and evaluation pipelines.</li>
<li><b>Develop hands-on</b> multi-agent orchestration frameworks (LangGraph, AutoGen, CrewAI, or custom).</li>
<li><b>Implement and maintain</b> LLMOps pipelines for prompt versioning, cost tracking, and evaluation.</li>
<li><b>Integrate</b> AI workflows with backend services and data layers for real-world scalability.</li>
<li><b>Experiment</b> with LLMs for retrieval, summarization, and personalization use cases.</li>
<li><b>Contribute directly to code</b>, architecture reviews, and performance improvements.</li>
</ul><div><b>Collaborate</b> with data and platform engineers to deploy and optimize GenAI solutions.</div></div></div>
</div><h2 class="jobSectionHeader"><b>Skills, Knowledge and Expertise
</b></h2><div><div><div><p><b>Must-Have Skills</b>
</p><ul><li>5+ years of backend or ML engineering experience, with <b>strong Python coding</b> skills.</li>
<li><b>Proven experience shipping RAG systems</b> (vector DBs, embeddings, chunking).</li>
<li>Familiarity with orchestration frameworks (LangGraph, LangChain, AutoGen, or similar).</li>
<li>Understanding of LLM behavior, evaluation, and fine-tuning workflows.</li>
<li>Experience with APIs, microservices, and cloud-native development (AWS preferred).</li>
</ul><p><b>Nice-to-Have</b>
</p><ul><li>Experience with unstructured data (PDFs, tables, images).</li>
<li>Familiarity with distributed systems concepts (async, message queues, caching).</li>
<li>Experience with LLM evaluation or reinforcement learning from feedback (RLAIF).</li>
<li>Understanding of data versioning or retrieval metrics.</li>
</ul><p><b>Soft Skills</b>
</p><ul><li><b>Builder mindset</b> &mdash; thrives on writing, debugging, and improving production code.</li>
<li>Collaborative, humble, and open to feedback.</li>
<li>Strong communicator who explains design decisions clearly.</li>
</ul><div>Influences through contribution, not hierarchy.</div></div></div>
</div><h2 class="jobSectionHeader"><b>About Emumba
</b></h2><div><div>We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.</div></div><p></p><div><br>
</div></div></div></div></div><p></p><div><div><div><div><div><div><div>
</div></div><div><div><p>Department</p>
<p><b>Backend</b></p>
<p>Employment Type</p>
<p><b>Full Time</b></p>
<p>Location</p>
<p><b>Islamabad, Pak</b></p>
<p>Workplace type</p>
<p><b>Fully remote</b></p></div></div></div></div></div></div></div></div><p></p>

Principal Engineer (AI Systems)

Explore 747+ Customer support agent in Islamabad this November. Find roles across top companies and apply now to boost your career.