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technical support consultant

JCDecaux Middle East

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 The Candidate will be performing the following tasks:
 
 
 
 
 
 
 &bull; Provide Level 1 (L1) technical support for infrastructure issues including laptops, desktops, printers, scanners, and network devices
 
 
 &bull; Offer L1 support for digital platforms, including troubleshooting our in house CMS system
 
 
 &bull; Monitor and maintain computer systems and networks to ensure optimal performance and uptime
 
 
 &bull; Install, configure, and update operating systems, antivirus software, and productivity tools for new and existing users
 
 
 &bull; Manage inventory records for IT assets, including hardware lifecycle tracking and software license compliance
 
 
 &bull; Coordinate local IT procurement, vendor communication, and oversee external repairs or warranty claims
 
 
 &bull; Perform routine system backups and assist in data recovery procedures when needed
 
 
 &bull; Assist with user account setup, password resets, and access permissions in Active Directory or similar systems
 
 
 &bull; Maintain documentation of IT procedures, troubleshooting guides, and asset logs
 
 
 &bull; Conduct basic network diagnostics, such as checking connectivity, IP conflicts, and router/switch status
 
 
 &bull; Provide on-site and remote support using tools like Microsoft Teams, Remote Desktop, or helpdesk platforms
 
 
 &bull; Collaborate with regional or global IT teams to escalate issues and implement best practices
 
 
 &bull; Ensure compliance with IT policies, including data protection, acceptable use, and security protocols
 
 
 &bull; Support hardware upgrades, peripheral installations, and office moves or reconfigurations
 
 
 &bull; Assist in training end-users on new systems, tools, or updates to improve digital literacy
 
 
 
 
 
 
 SKILLS:
 
 
 
 
 
 
 
 
 Qualification &amp; experience
 
 
 
 
 &bull; Degree in Computer Science, Information Technology, or a related field
 
 
 &bull; 2-3 years experience in IT support, helpdesk, or technical services
 
 
 &bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
 
 
 &bull; Familiarity with Windows OS, basic command-line tools, and system settings
 
 
 &bull; Understanding of network fundamentals (IP addressing, DNS, DHCP, LAN/WAN)
 
 
 &bull; Experience with ticketing systems (e.g., Zendesk, Solarwinds, etc)
 
 
 &bull; Ability to diagnose and resolve hardware/software issues efficiently
 
 
 &bull; Strong communication and customer service skills to support non-technical users
 
 
 &bull; Organizational skills for managing multiple tasks, documentation, and inventory
 
 
 
 
 
 
 Personal skills
 
 
 
 &bull; Excellent communication skills (both written and verbal)
 
 
 &bull; Ability to work under pressure in a local/global context.
 
 
 &bull; Ability to troubleshoot new and critical technical issues as they arise.
 
</div>

Technical Support Specialist

SEGULA Technologies

<div>
 
 Company Description
 
 
 
 Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
 
 
 The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.
 
 
 
 Job Description
 
 
 
 The
 
 IT Support Specialist
 
 is responsible for providing technical assistance, troubleshooting, and resolving hardware, software, and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs, configures, and maintains IT equipment, monitors system performance, and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, network, and system issues.
 </li>
 <li>
 Diagnose and resolve technical problems via phone, email, remote tools, or in person.
 </li>
 <li>
 Log, track, and manage support tickets ensuring timely resolution.
 </li>
 <li>
 Escalate complex issues to higher-level IT staff when necessary.
 
 
 </li>
 </ul>
 
 Hardware &amp; Software Management
 
 
 
 <ul>
 <li>
 Install, configure, and maintain laptops, desktops, printers, scanners, and peripherals.
 </li>
 <li>
 Perform software installation, updates, and patches according to IT policies.
 </li>
 <li>
 Ensure all devices are functioning effectively and securely.
 
 
 </li>
 </ul>
 
 Network &amp; System Support
 
 
 
 <ul>
 <li>
 Assist in monitoring network performance, connectivity, and security.
 </li>
 <li>
 Troubleshoot Wi-Fi, LAN, VPN, and other connectivity issues.
 </li>
 <li>
 Support user account management including password resets and access permissions.
 
 
 </li>
 </ul>
 
 User Support &amp; Training
 
 
 
 <ul>
 <li>
 Provide guidance to employees on proper use of systems and applications.
 </li>
 <li>
 Conduct basic IT induction for new employees (email setup, system access, policies, etc.).
 </li>
 <li>
 Prepare user-friendly documentation, FAQs, and guides.
 
 
 </li>
 </ul>
 
 Maintenance &amp; Monitoring
 
 
 
 <ul>
 <li>
 Perform routine checks on systems, backups, antivirus, and security updates.
 </li>
 <li>
 Maintain IT inventory including hardware, software licenses, and accessories.
 </li>
 <li>
 Ensure compliance with company IT policies and cybersecurity best practices.
 
 
 </li>
 </ul>
 
 Coordination &amp; Administration
 
 
 
 <ul>
 <li>
 Coordinate with vendors for repairs, service renewals, and procurement.
 </li>
 <li>
 Support IT projects such as system upgrades, migrations, and new software rollouts.
 </li>
 <li>
 Maintain accurate records of IT assets, service logs, and user requests.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, Computer Engineering, or any related field (preferred).
 </li>
 <li>
 5-8 years of experience as IT Support.
 </li>
 <li>
 Experience in troubleshooting in a corporate, multi-user environment is an advantage.
 </li>
 <li>
 Strong knowledge of computer hardware, operating systems (Windows, macOS), and mobile devices.
 </li>
 <li>
 Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).
 </li>
 <li>
 Familiarity with Microsoft 365, email configuration, and cloud apps.
 </li>
 <li>
 Ability to troubleshoot printers, scanners, and other peripherals.
 </li>
 <li>
 Knowledge of antivirus tools, security best practices, and system updates.
 </li>
 <li>
 Basic experience with Active Directory, user account creation, and permissions
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Time management and ability to prioritize tasks efficiently.
 </li>
 <li>
 Ability to work independently and in a team environment.
 </li>
 <li>
 High attention to detail, discipline, and professionalism.
 </li>
 <li>
 CompTIA A+
 </li>
 <li>
 CompTIA Network+
 </li>
 <li>
 Microsoft Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 ITIL Foundation Certification
 </li>
 <li>
 Cisco CCNA (basic networking knowledge preferred)
 </li>
 <li>
 Google IT Support Professional Certificate
 </li>
 <li>
 UAE Driving license mandatory
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Please note that only shortlisted candidates will be contacted
 
</div>

Junior IT Support - Dubai, UAE

Eaton

<div>
 Join Our Team at Eaton: Empowering Tomorrow, Today!
 
 
 Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a
 
 new sustainable campus in Dubai,
 
 which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
 
 
 
 About Eaton
 
 
 
 Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
 
 
 The
 
 LV Technical Support Engineer
 
 will provide remote technical assistance and product support to customers, distributors and panel builders for Low Voltage Switchgear solutions and Circuit Protection devices in the Middle East. The role involvesensuring customers receive accurate and timely technical solutions.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide remote technical support for LV switchgear systems, MCCs, control panels and circuit protection devices ( MCBs, MCCBs, ACBs, contactors, relays etc ).
 </li>
 <li>
 Collaborate with application engineering and product management teams to escalate complex issues and ensure timely resolution.
 </li>
 <li>
 Provide technical guidance on product selection, configuration and compatibility.
 </li>
 <li>
 Assist in pre-sales technical clarification and after - sales support when required.
 </li>
 <li>
 Stay updated on industry standards ( IEC ), company product updates and new technologies.
 </li>
 <li>
 Ensure adherence to safety standards and company quality standards during all technical interactions.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors Degree in Electrical or Electronics Engineering
 </li>
 <li>
 5 to 7 years of experience in LV, Electrical Distribution or Industrial Control
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 In depth knowledge of LV Switchgear systems and Circuit Protection components
 </li>
 <li>
 Experience with Salesforce is a must
 </li>
 <li>
 Excellent communication and customer service skills, strong analytical and problem solving abilities.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
 </li>
 <li>
 Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability
 </li>
 <li>
 Annual mentoring program, Eaton University, a reward, and recognition system
 </li>
 <li>
 Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
 </li>
 <li>
 Detailed induction support and well-structured onboarding.
 
 
 
 </li>
 </ul>
 
 Living And Working In Dubai
 
 
 
 Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities.
 
 
 Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
 
 
 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
 
 
</div>

LV Technical Support Engineer - Middle East

Horizontrading

Head of Technical Support / Head of Technical Customer Service We are a Fintech, Global leader in financial technology Overview <ul><li>70+ clients in 25 countries</li><li>International footprint (offices in Paris, HK, BKK, Dubai, Montreal and soon Singapore and clients in EMEA, APAC and Americas)</li><li>Prestigious clients: investment banks, brokers, exchanges and neo banks/apps (etoro)</li><li>Disrupting the market: single platform to cover the whole electronic trading value chain. Superior technology and expertise</li><li>Elite ecosystem: Opportunity to work with and do business with the brightest minds of the industry (colleagues and clients)</li><li>Worldwide leader for electronic market making tech</li><li>Expanding the platform towards new Trading Services (TaaS): order and execution management services, execution algos, new market connectivity (exchange, brokers MFTs, crypto), new asset classes (digital), new pro services (managed and hosted)</li><li>Roadmap for the next 3 years: Americas (prominent in APAC and EMEA), new trading services: low touch, DSA, middle office, digital assets</li><li>People fully aligned with company values</li></ul>We are currently looking for a Head of Technical Support / Head of Technical Customer Service in Bangkok to ensure customer success into deploying Horizon Software's solutions. The job responsibilities <ul><li>Manage a team of 4 Client Support Engineers (Yearly Assessment, share of Management decisions (Salary Increase/Promotion ), definition of objectives, recruitment, assessment of probation period )</li><li>Within the focus of Client support<ul><li>Manage the flow of incoming tickets from our clients and assign them to the appropriate team member, after defining level of criticality and emergency.</li><li>Ensure a secure and sustainable flow of tickets to respect our SLA commitments to maximize the overall client satisfaction.</li><li>Collect and document all customer support issues with required level of materials to provide investigation details for the relevant parties</li><li>Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team</li></ul></li><li>Within the focus of implementation of new projects<ul><li>Perform daily client support task including helping customers resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes</li><li>Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information</li><li>Report customer use cases, requirements, enhancement requests, and recommend fixes</li></ul></li></ul> Skills and Requirements <ul><li>Bachelor's Degree in Computer Engineering / Computer Science or related field</li><li>5 - 10 years' proven experience in a leadership role of local teams of Client Support is required</li><li>Rigorous to follow up the client requests in a timely and effective manner</li><li>Problem solving skills; ability to analysis</li><li>Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective</li><li>Fluent Thai Speaker with a good command of spoken and written in English</li><li>Knowledge of Linux operating systems will be a plus</li></ul> Benefits <ul><li>5 days a week: Monday to Friday - office hours 9 am - 6 pm</li><li>Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates</li><li>Medical Insurance</li><li>Annual Health Checkup</li><li>Free Lunch</li><li>15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation up to 19 days total</li><li>After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday</li><li>Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, real-time systems, Trading, Finance)</li><li>Integrate a team of highly skilled and talented people</li><li>A real human team spirit in an international environment</li><li>Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code)</li><li>A dedicated and tailored onboarding program</li></ul>The opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, BangkokHorizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

Staff Connect UAE

<div>
 
 Oracle EBS SCM Functional Consultant (ARABIC)
 
 
 
 
 
 The Oracle EBS SCM Consultant will be responsible for supporting, maintaining, and implementing Oracle E-Business Suite Supply Chain Management modules (PO, Inventory, Order Management, iProcurement, iSupplier, Sourcing, Supplier LifeCycle Management) . The role includes analysing business requirements, designing solutions, managing enhancements, resolving system issues, and ensuring smooth end-to-end SCM operations across the organization.
 
 
 
 
 
 &bull;Minimum 5 years of experience.
 
 
 &bull;Experienced Oracle E-Business Suite (EBS) Techno-Functional Consultant to Implement, support and enhance our Finance and Procurement modules
 
 
 &bull;Experience in EBS R12 (12.1 or 12.2) mandatory
 
 
 &bull;Ideal candidate will combine functional expertise in Oracle SCM- with deep technical capabilities to design solutions, build integrations, and support end-to-end business processes
 
 
 
</div>

Oracle Functional Consultant

DICETEK LLC

<div>Microsoft Dynamics 365 F&amp;O Support Consultant
We are looking for a Microsoft Dynamics 365 Finance &amp; Operations (F&amp;O) Support Consultant to provide functional support, troubleshoot issues, and ensure smooth system operations.
The role involves handling user queries, coordinating with technical teams, and assisting with configurations, testing, and enhancements.
Candidates should have hands-on experience with D365 F&amp;O modules such as Finance, Supply Chain, Procurement, or Inventory, along with strong problem-solving and communication skills.</div>

Microsoft Dynamics 365 F&O Support Consultant

Slimstock

<div>
 
 Slimstock is a leader in supply chain optimization solutions. We are seeking a dedicated Consultant to join our team, helping our clients implement and optimize Slimstock&rsquo;s forecasting, demand planning, and inventory management tools. This role will involve working directly with clients to ensure the successful deployment of our solution, Slim4, and drive continuous improvements in their supply chain processes.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Consultant will implement Slim4, Slimstock&rsquo;s award-winning inventory management system, ensuring completion on time, within budget, with the right quality, and according to the customers&rsquo; requirements. This role involves working closely with clients to configure, deploy, and optimize Slim4, ensuring it meets their supply chain needs. The Consultant will be responsible for managing the implementation process
 
 
 from start to finish, while also providing ongoing support and contributing to customer success.
 
 
 
 
 
 
 
 Job Role:
 
 
 
 We are looking for an experienced Consultant with superior analytical and problem-solving abilities and
 
 
 a strong background in supply chain optimization. You must have experience in managing customer expectations and delivering tailored solutions using Slimstock's systems. The ideal candidate will have excellent technical, communication, and interpersonal skills, along with the ability to work collaboratively with both clients and internal teams. You will oversee the implementation of Slim4, ensuring it meets client requirements while adhering to budget and timelines. Your role will directly impact on the efficiency of client operations, driving long-term improvements in inventory management and supply chain processes. The goal is to ensure that every implementation delivers value to our clients and contributes to the overall success of Slimstock.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
  Implementation: Lead the implementation of Slim4 for clients, ensuring seamless deployment and
 
 
 configuration according to their specific needs.
 
 
  Technical Support: Provide technical guidance and troubleshooting support for clients, working
 
 
 alongside the support team for system customizations and enhancements.
 
 
  Client Interaction: Build strong relationships with clients by addressing their needs, advising on best
 
 
 practices, and ensuring that Slim4&rsquo;s capabilities are fully leveraged to optimize their inventory and
 
 
 demand planning processes.
 
 
  Training &amp; Documentation: Deliver training sessions for clients on system functionalities,
 
 
 customizations, and best practices. Create and maintain clear documentation for client-specific
 
 
 configurations and customizations.
 
 
  Project Management: Monitor project progress, manage timelines, and coordinate internal
 
 
 resources to ensure that client projects are completed on time and within scope.
 
 
  Continuous Improvement: Collect feedback from clients to drive improvements in both the product
 
 
 and the implementation process.
 
 
  Pre-Sales Support: Assist the sales team by providing technical expertise in the pre-sales process,
 
 
 including product demonstrations and consultations.
 
 
 Important Competences:
 
 
  Technical Expertise: Proficiency in Microsoft SQL for system customization.
 
 
  Supply Chain Knowledge: A solid understanding of supply chain concepts and the ability to apply Slimstock&rsquo;s tools in a variety of industries.
 
 
  Communication Skills: Ability to clearly articulate technical concepts to non-technical stakeholders. Strong written and verbal communication in English; Arabic proficiency is a bonus.
 
 
  Collaboration: Ability to work effectively within a team, collaborating with colleagues from different functions including sales, support, and development teams.
 
 
  Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve client issues
 
 
 efficiently.
 
 
  Flexibility &amp; Travel: Willingness to travel as required to support client needs.
 
 
 
 
 
 
 Qualification:
 
 
 
  Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, Supply Chain
 
 
 Management, or a related field.  Experience: At least 2 years of experience in supply chain management or a related industry. Previous experience with demand planning and inventory optimization tools is an advantage.
 
 
 
 
 
 
 What Slimstock offers:
 
 
 
  A dynamic and collaborative work environment with opportunities for professional growth.
 
 
  Exposure to diverse industries and cutting-edge supply chain optimization technology.
 
 
  Continuous training and development to enhance your skills and knowledge.
 
 
  Collaborative and supportive team environment.
 
 
  Health benefits package.
 
 
  Dynamic and diverse workplace culture
 
 
 
 
 
 Slimstock is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 
 How to get in touch?
 
 
 
 Join Slimstock and play a key role in shaping the future of our implementation efforts.
 
 
 Apply now to join our team of passionate professionals dedicated to driving success and innovation.
 
 
 Interested Candidates are invited to submit their resume and cover letter in English language to
 
 
 k.weber@slimstock.com
 
</div>

Implementation Consultant

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