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technical support consultant

Emerald Telecom Private Limited

<p>Job Description (but not limited to)</p><ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul><p>Required Experience:</p><ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul><p>Required Education:</p><ul><li>Computer science graduation (Mandatory)</li></ul><p>Highly Preferred Technical Skills:</p><ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul><p>Job Industry:</p><ul><li>Software/IT industry</li></ul><p>Other Benefits:</p><ul><li>Health Insurance</li><li>Annual Leaves</li></ul><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have educational background in Computer Science?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Technical Support: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English Fluently (Preferred)</li></ul><p>Location:</p><ul><li>Karachi (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Consultant (Inbound calls -Uk & USA)

Eurosoft Tech Pvt Ltd

<p>Job Description (but not limited to)</p><ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul><p>Required Experience:</p><ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul><p>Required Education:</p><ul><li>Computer science graduation (Mandatory)</li></ul><p>Highly Preferred Technical Skills:</p><ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul><p>Job Industry:</p><ul><li>Software/IT industry</li></ul><p>Other Benefits:</p><ul><li>Health Insurance</li><li>Annual Leaves</li></ul><p>Pay: Rs80,000.00 - Rs150,000.00 per month</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Support Consultant (Inbound calls - UK & USA)

Interactive Research & Development (IRD)

<div><div><h3 class="jobSectionHeader"><b>Job description</b></h3>
</div><div><div><div><p>Program</p>
</div><div>arcTB</div>
</div><div><div><p>Employment</p>
</div><div>Consultancy</div>
</div><div><div><p>Reporting to</p>
</div><div>Manager Monitoring &amp; Quality Assurance</div>
</div><div><div><p>Location</p>
</div><div>Karachi</div>
</div></div><div><h3 class="jobSectionHeader"><b>JOb Purpose
</b></h3><p></p><p>To support the configuration, deployment, maintenance, and optimization of Electronic Medical Records (EMR) systems across multiple health programs. The consultant will work collaboratively with the program and IT teams, as well as EMR vendors, to ensure smooth implementation, ongoing technical support, and continuous improvement of the systems in line with programmatic needs.</p>
</div><p></p><div><h3 class="jobSectionHeader"><b>RESPONSIBILITIES
</b></h3><h4 class="jobSectionHeader"><b>a) Initial Engagement &amp; Preparation</b></h4>
<ul>
<li><p>Conduct desk research and review existing documentation to understand the EMR platform(s), implementation context, and program objectives.</p>
</li>
<li><p>Explore system functionalities via sandbox environments, user guides, and vendor resources.</p>
</li>
<li><p>Participate in vendor-led training sessions to gain in-depth knowledge of the system&rsquo;s architecture and capabilities.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>b) System Configuration &amp; Customization</b></h4>
<ul>
<li><p>Configure EMR modules, forms, and workflows based on specific program requirements.</p>
</li>
<li><p>Set up system features such as alerts, clinical decision support tools, dashboards, and reporting modules.</p>
</li>
<li><p>Define and implement user roles and access controls aligned with organizational structure and data sensitivity requirements.</p>
</li>
<li><p>Lead full-scale deployment efforts, including initial setup and environment configuration where applicable.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>c) System Maintenance &amp; Optimization</b></h4>
<ul>
<li><p>Apply regular system updates, security patches, and performance enhancements.</p>
</li>
<li><p>Ensure reliable system operations through routine data backups, failover mechanisms, and stability monitoring.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>d) Technical &amp; User Support</b></h4>
<ul>
<li><p>Troubleshoot system issues affecting performance, usability, or data quality.</p>
</li>
<li><p>Support change management initiatives including software upgrades and transitions between system versions.</p>
</li>
<li><p>Provide strategic guidance to ensure effective system utilization and alignment with clinical workflows.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>e) Data Security &amp; Compliance</b></h4>
<ul>
<li><p>Ensure full compliance with relevant data protection regulations (e.g., HIPAA, GDPR).</p>
</li>
<li><p>Safeguard the confidentiality, integrity, and availability of patient data and system information.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>f) Coordination with Program Teams, IT, and Vendors</b></h4>
<ul>
<li><p>Act as the primary technical liaison among the program team, EMR vendor(s), and internal IT departments.</p>
</li>
<li><p>Coordinate technical support requests, track vendor communications, and ensure timely resolution of outstanding issues.</p>
</li>
<li><p>Maintain structured, transparent communication across all stakeholders to support alignment and accountability.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>g) Documentation &amp; Reporting</b></h4>
<ul>
<li><p>Maintain thorough documentation of all system configurations, updates, and technical activities.</p>
</li>
<li><p>Provide audit logs and technical reports as needed, ensuring traceability and compliance.</p>
</li>
</ul></div><div><h3 class="jobSectionHeader"><b>REQUIRED KNOWLEDGE, SKILLS &amp; ABILITIES (KSA)
</b></h3><div><div><p>Required Qualification</p>
</div><div><ul><li>Bachelor&rsquo;s degree in Information Technology, Health Informatics, or a related field</li>
<li>Master&rsquo;s degree will be an advantage</li>
</ul></div></div><div><div><p>Required Experience</p>
</div><div><ul><li>5 to 7 years of experience working in Health Informatics, with at least 2 to 3 years of hands-on experience with one or more major EMR platforms (e.g., OpenMRS)</li>
<li>10+ years of experience leading EMR implementations or large-scale health information systems will be an advantage.</li>
</ul></div></div><div><div><p>Required Skills</p>
</div><div><ul><li>Proficiency in configuring and customizing EMR systems (e.g., form design, role setup, reporting).</li>
<li>Strong understanding of health data standards, interoperability protocols (e.g., HL7, FHIR), and data security best practices.</li>
<li>Familiarity with SQL, APIs, or scripting for troubleshooting or system enhancements</li>
<li>Familiarity with clinical workflows, health program requirements, and data reporting needs.</li></ul></div></div></div></div><div></div>

Technical Consultant (EMR System Support, Deployment & Optimization)

Hospital Supply Corporation

<p>Hospital Supply Corporation is looking for a skilled and proactive &ldquo;<b>Technical Support Specialist&rdquo;</b> to join our IT team based at Karachi, Head Office. This role is responsible for ensuring smooth day-to-day IT operations, providing technical assistance across departments, and supporting healthcare-related systems and equipment.</p><p><b>Job Description:</b></p><ul><li>Provide day-to-day IT support across all departments</li><li>Manage and troubleshoot network infrastructure (LAN/WAN, switches, routers, firewalls)</li><li>Monitor system performance and ensure data security</li><li>Install, configure, and maintain hardware and software</li><li>Support Windows servers, Active Directory, and user account management</li><li>Perform routine user and server backups</li><li>Provide printer, workstation, and peripheral support</li><li>Support healthcare-related IT systems such as LIS (Laboratory Information System) and hospital equipment connectivity</li><li>Assist in IT projects and contribute to process improvements</li></ul><p><b>Qualification &amp; Experience:</b></p><ul><li>Bachelors or Master&rsquo;s degree in Information Technology, Computer Science, or a related field with 3&ndash;4 years of experience in IT hardware, network, and system support.</li><li>Hands-on experience with Windows servers, Active Directory, and data backup solutions and strong knowledge of networking and security principles.</li><li>Familiarity with healthcare IT systems (LIS, medical equipment integration) is preferred.</li><li>Strong troubleshooting and problem-solving skills with a customer-focused mindset.</li></ul><p>Interested candidates are requested to send their application <b>to:</b> <b>itjobs@hsc.com.pk</b> and <b>cc:</b> <b>careers@hsc.com.pk </b>bymentioning &ldquo;<b>Technical Support Specialist&rdquo;</b> in the subject line latest by <b>October 31, 2025.</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Shakoor and Company

<p><b>Position:</b> Odoo Functional Consultant<br/><b>Location:</b> On-site &ndash; Gulshan-e-Iqbal, Block 6, Karachi<br/><b>Job Type:</b> Full-Time<br/><b>Availability:</b> Immediate Joining</p><p><b>Job Overview:</b><br/>We are looking for an experienced <b>Odoo Functional Consultant</b> to join our dynamic team. The ideal candidate will be responsible for analyzing business requirements, implementing Odoo modules, and providing end-to-end functional support. The consultant will work closely with clients and technical teams to ensure successful system configurations, process optimization, and seamless delivery of Odoo-based business solutions.</p><p><b>Key Responsibilities:</b></p><ul><li>Analyze client business processes and identify requirements for Odoo implementation.</li><li>Configure, customize, and deploy Odoo modules (Sales, Purchase, Inventory, Accounting, HR, CRM, etc.).</li><li>Collaborate with development teams to translate business requirements into functional specifications.</li><li>Provide training, testing, and post-implementation support to users.</li><li>Troubleshoot issues, perform system testing, and ensure timely resolutions.</li><li>Prepare functional documentation, workflows, and reports as needed.</li><li>Stay updated with new Odoo releases, features, and best practices.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field.</li><li>Minimum <b>2 +years of experience</b> as an Odoo Functional Consultant.</li><li>Strong understanding of business processes and ERP workflows.</li><li>Hands-on experience with multiple Odoo modules and configurations.</li><li>Excellent analytical, communication, and problem-solving skills.</li><li>Ability to work collaboratively with technical and non-technical teams.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Experience:</p><ul><li>Odoo: 2 years (Required)</li></ul><p>Work Location: In person</p>

odoo Functional conssultant

Techsurge Pvt. Ltd.

<p><b>MUST HAVE EXPERIENCE OF IT ASSET AND INVENTORY MANAGEMENT</b></p><p>Efficient and accurate installation and configuration of IT systems.</p><p>High levels of client satisfaction through effective communication and timely issue resolution.</p><p>Accurate asset tagging, verification, and inventory management.</p><p>Minimal downtime and optimal performance of IT systems and networks.</p><p>Timely completion of scheduled maintenance and updates.</p><p>Successful resolution of technical issues within defined service level agreements (SLAs).</p><p>Effective training and support provided to clients, enhancing their IT proficiency.</p><p>Compliance with company policies, procedures, and industry standards.</p><p>Effective collaboration with other IT team members and departments.</p><p>Continuous improvement of IT processes and procedures based on feedback and best practices.</p><p>Effective management of IT projects from planning to execution and post-implementation review.</p><p>High accuracy in maintaining and updating IT asset management records.</p><p>Proactive identification and mitigation of potential IT risks and vulnerabilities.</p><p>Successful execution of IT audits and compliance checks.</p><p>Positive feedback from clients and colleagues on performance and professionalism.</p><p>Achievement of key performance indicators (KPIs) related to service delivery and client satisfaction.</p><p>Efficient use of resources and cost-effective management of IT assets.</p><p>Successful implementation of new IT solutions and technologies.</p><p>Contribution to the development of IT strategies and initiatives.</p><p>Maintenance of a secure and compliant IT environment.</p><p><b>Requirements:</b></p><p>Required experience is 2-3 Years.</p><p>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.</p><p>Experience in asset tagging and verification is highly desirable.</p><p>Proficiency in installing, configuring, and troubleshooting hardware and software.</p><p>Experience with various operating systems, including Windows, macOS, and Linux.</p><p>Familiarity with IT asset management tools and software.</p><p>Excellent problem-solving and troubleshooting skills.</p><p>Strong communication and interpersonal skills.</p><p>Relevant certifications such as CompTIA A+, Network+, CCNA, or Microsoft Certified Professional (MCP) are preferred.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Support Engineer ( Asset Management ) Onsite

Affinity Business Suite

<p>Job description:</p><p><b>Job Description for the Position of Technical Consultant in Affinity</b></p><p><b>Job Title:</b> <b>Technical Consultant (ODOO)</b></p><p><b>Job Description</b>:We are looking for a skilled Odoo Technical Consultant to join our team in Karachi. The ideal candidate should have at least 2 years of experience in Odoo development, strong technical expertise, and good functional knowledge.</p><p><b>Responsibilities</b>:- Develop, customize, and maintain Odoo modules as per business requirements- Work on Odoo API integration with third-party applications- Troubleshoot and debug technical issues in Odoo- Perform Odoo functional configurations and ensure system optimization- Collaborate with functional teams to understand business requirements and translate them into technical solutions- Write clean, maintainable, and efficient Python code for Odoo customizations- Implement and manage Odoo workflows, reports, dashboards, and automation- Provide technical support to end-users and resolve system-related issues- Stay updated with the latest Odoo versions and enhancements.</p><p><b>Requirements</b>:- Minimum 2 years of experience in Odoo development (technical &amp; functional)- Strong proficiency in Python, XML, JavaScript, and PostgreSQL- Hands-on experience with Odoo customization, module development, and integration- Good understanding of Odoo functional modules such as: - Sales - Accounting - Inventory - HR - CRM- Ability to write Odoo server scripts and handle ORM- Strong problem-solving and debugging skills- Good understanding of business processes and their implementation in Odoo- Excellent communication skills and ability to work in a team- Experience with Linux-based deployment and Git version control is a plus</p><p><b>Preferred Qualifications:</b></p><ul><li>Graduate in IT.</li><li>Any additional certification in ODOO or SAP.</li></ul><p><b>Karachi</b></p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Odoo Technical Consultant

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