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l2 technical support engineer Jobs in Pune

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technical support engineer

Openview Technologies Pvt Ltd

<div>
 
 Description
 
 
 
 We are hiring L2 Desktop / Technical Support Engineers - Pune (On-site)
 
 
 We have an opening for experienced and dedicated L2 Engineers who can handle advanced desktop, system, and basic network issues with minimal supervision.
 
 
 This role requires strong troubleshooting, ownership, and hands-on technical expertise.
 
 
 
 Position :
 
 L2 Desktop / Technical Support Engineer
 
 
 
 Experience :
 
 3- 6 Years (Mandatory)
 
 
 
 Joining :
 
 Immediate Joiners Only
 
 
 
 Work Locations :
 
 Chakan | Viman Nagar | Parwadi (Pune)
 
 
 
 Employment :
 
 Full-Time, On-site
 
 
 
 Key Technical Requirements
 
 
 
 We are looking for candidates who have strong hands-on experience in :
 
 
 <ul>
 <li>
 Advanced Windows OS troubleshooting (BSOD, boot failure, performance issues)
 </li>
 <li>
 Joining systems to the domain &amp; resolving domain-related issues
 </li>
 <li>
 Active Directory : user management, groups, OUs, password resets
 </li>
 <li>
 Group Policy (GPO) configuration &amp; troubleshooting
 </li>
 <li>
 Office 365 &amp; Outlook configuration, profile management
 </li>
 <li>
 Understanding of OST/PST, mailbox issues, sync problems
 </li>
 <li>
 Printer hardware troubleshooting (toner, cartridge, drum, fuser)
 </li>
 <li>
 L2-level network troubleshooting (LAN, DHCP, DNS, IP conflict)
 </li>
 <li>
 Basic switch configuration knowledge
 </li>
 <li>
 ITSM tools such as ServiceNow, ManageEngine, Freshservice etc.
 </li>
 <li>
 Event Viewer logs analysis &amp; error diagnosis
 </li>
 <li>
 Coordination with L3/Vendor teams for escalations
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provide on-site support across assigned Pune locations
 </li>
 <li>
 Maintain documentation for incidents &amp; resolutions
 </li>
 <li>
 Ensure SLA compliance &amp; proper ticket management
 </li>
 <li>
 Communicate effectively with users &amp; internal teams
 </li>
 <li>
 Maintain system security hygiene &amp; follow IT processes
 
 
 </li>
 </ul>
 
 Who Should Apply
 
 
 
 <ul>
 <li>
 Candidates with 3-6 years of L2 technical support experience
 </li>
 <li>
 Immediate joiners only
 </li>
 <li>
 Strong technical troubleshooting skills
 </li>
 <li>
 Good communication and professional behaviour
 </li>
 <li>
 Comfortable working on-site
 
 
 </li>
 </ul>
 (ref:hirist.tech)
</div>

L2 Technical Support Engineer

Atlas Copco Group

<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 Your Role
 
 
 
 Job Description
 
 
 
 To support Product care activities as a part of a Technical Support Group team at Atlas Copco GECIA. This role is to provide engineering support to various Atlas Copco product companies.
 
 
 
 Mission
 
 
 
 To support and act as an active team member of the Technical Support Group team for handling Product care activities. You should have very high affinity towards problem solving and providing technical support. You should be very interested and innovative to be able to provide quick and accurate technical solutions.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Handle product care projects/tasks.
 </li>
 <li>
 Provide technical solutions to handle modification requests from Quality, Methods, Production and Marketing teams.
 </li>
 <li>
 Provide solutions to field problems and to support retrofitting activities.
 </li>
 <li>
 Create or modify concept designs.
 </li>
 <li>
 Create or update technical documents.
 </li>
 <li>
 Handle engineering change management activities like CA/CO and DN.
 </li>
 <li>
 Communicate with overseas teams on a regular basis.
 </li>
 <li>
 Maintain planning and status sheets of product care activities.
 </li>
 <li>
 Estimate amount of efforts required for a task.
 </li>
 <li>
 Attend meetings with cross function teams, arrange &amp; assist tests and arrange prototyping at local product company if needed.
 </li>
 <li>
 Record learnings and help to create training documents
 
 </li>
 </ul>
 </ul>
 To succeed, you will need
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering with minimum 3-5 years of experience.
 </li>
 <li>
 Should have basic knowledge of Air Compressors and air treatment.
 </li>
 <li>
 Knowledge about Design of Skid packages for compressor would be an added advantage.
 </li>
 <li>
 Knowledge of Sheet metal, Piping design, Flange selection, heavy fabrication.
 </li>
 <li>
 Experience of working on CAD software like Inventor &amp; PLM system Enovia etc.
 </li>
 <li>
 Knowledge of BOM generation, working on ERP system.
 </li>
 <li>
 Knowledge of Ms office tools like Excel, PowerPoint, etc
 </li>
 <li>
 Good written &amp; verbal communication in English is must
 
 
 </li>
 </ul>
 
 Skills/ Personality Requirements
 
 
 
 <ul>
 <li>
 Good communication skills in English.
 </li>
 <li>
 Good in interpersonal skills including self-starter and positive approach.
 </li>
 <li>
 Should be customer focused.
 </li>
 <li>
 Should be a team player with learning attitude.
 </li>
 <li>
 Capable of working under time pressure to respect deadlines
 </li>
 <li>
 Strong technical acumen and application knowledge
 </li>
 <li>
 Excellent organizational skills
 </li>
 <li>
 You are very much result oriented and like to get things done with minimal supervision.
 
 
 </li>
 </ul>
 In return, we offer you
 
 
 <ul>
 <li>
 A work culture known for respectful interaction, ethical behaviour, and integrity.
 </li>
 <li>
 Challenging team environment where you can evolve your technical abilities and management skills.
 </li>
 <li>
 Access to Global Job Opportunities as a part of Atlas Copco Group.
 </li>
 <li>
 Opportunities to grow and develop.
 </li>
 <li>
 Potential to see your ideas realized and to make an impact.
 
 
 </li>
 </ul>
 
 Last date to apply
 
 
 
 30/11/2025
 
 
 
 Location
 
 
 
 Pune
 
 
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

Engineer/Senior Engineer - Product Management

Tata Communications

<div>
 
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description
 
 
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 
 
 Incident Validation, Incident Analysis, Solution recommendation
 
 
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 
 
 Act as a point of escalation for Level 1 customer service analysts
 
 
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 
 
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 
 
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 
 
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 
 
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 
 
 
 Desired Skill sets
 
 
 
 
 
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 
 
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 
 
 Maintains awareness of latest technologies in the domain
 
 
 
 
 
 
 
 
 Required Skills
 
 
 - Routing &amp; Switching
 
 
 - Hands on Experience on SDWAN - Versa/Fortinet/Viptela
 
 
 - VPN Technologies: MPLS VPN, IPSEC VPN, DMVPN
 
</div>

Manager

Capgemini

<div>
 
 Job Description
 
 
 
 This role involves the development and application of engineering practice and knowledge in defining, configuring and deploying industrial digital technologies (including but not limited to PLM and MES) for managing continuity of information across the engineering enterprise, including design, industrialization, manufacturing and supply chain, and for managing the manufacturing data.
 
 
 
 Job Description - Grade Specific
 
 
 
 Focus on Digital Continuity and Manufacturing. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
</div>

Tech Support

Vertiv

<div>
 
 Job Description
 
 
 
 
 Job Details:
 
 Please complete with details about the Job. Your HRBP can assist with determining the Job Profile Title.
 
 
 
 Job Title (Functional/Working Title)
 
 
 Engineer - Mechanical Engineer
 
 
 
 
 Job Profile Title (Job Architecture Title)
 
 
 Design Engineer
 
 
 
 
 Job Family
 
 
 Engineering
 
 
 
 
 Function (Department)
 
 
 IMS Global Engineering
 
 
 
 
 Has Direct Reports? (Yes or No)
 
 
 No
 
 
 
 
 Job Summary:
 
 A brief synopsis of the role; this summary is intended to describe all employees at Vertiv who perform this work. Your HRBP can provide the Job Architecture description if needed.
 
 
 <ul>
 <li>
 Mechanical Engineer in Design Engineering designs Enclosures, Panels, switchboard Panels, Cable Trays, Mounting of equipment, busbars and other similar electro-mechanical equipment. He prepares documentation like sheet metal part &amp; assembly drawings, Assembly drawings for Installation, component selection for hardware and buy out parts, fabrication drawing, he models parts in Autodesk Inventor and does basic weight &amp; BOM Qty calculations. Mechanical engineer needs to have knowledge about relevant Drawing documentation &amp; ISO standards and basic knowledge about International and other standards related to mechanical engineering.
 
 
 </li>
 </ul>
 
 Business Unit Job Summary:
 
 A brief synopsis of the role for this set of work. This summary can include details about products, regions, scope and other details unique to a GBU, department or position.
 
 
 <ul>
 <li>
 Developing mechanical design of modular enclosure/buildings (small/medium scale) in Autodesk Inventor and produces project drawing &amp; documentation as mentioned in upper paragraph. Mechanical Engineer in design engineering based on inputs works on CAD models for sheet metal parts, design concepts &amp; detail models of parts and assemblies in Autodesk Inventor, participate on engineering meetings with equipment suppliers and develops new skills and knowledge through internal and external education. Mechanical Engineer will be part of team of engineers with a lot of knowledge in various disciplines.
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 Please list at least 5 duties/accountabilities
 
 .
 
 
 
 <ul>
 <li>
 Developing of project conceptual and detailed design in CAD.
 </li>
 <li>
 Based on input data (information, requirements, standards), development of mechanical project documentation: detailed sheet metal part &amp; assembly design, Installation drawings, Customer Drawings, fabrication weldment drawings, detail drawings, descriptions, instructions, material submittals, BOM, presentations and marketing materials etc.
 </li>
 <li>
 During design follow and take into consideration international, national and company standards and good engineering practices
 </li>
 <li>
 Use knowledge and experience to fulfill requirements given by project tasks
 </li>
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 Participating in regular project team meetings, and on-site coordination meetings if any.
 </li>
 <li>
 Reporting project status to Lead Engineer- Mechanical
 </li>
 <li>
 Proactive cooperation with all team members during project execution
 </li>
 <li>
 Initiating RFI (&bdquo;Request for Information &ldquo;) in cases where additional clarification is needed
 </li>
 <li>
 Development of defined documents according to Document list (DLIST)
 </li>
 <li>
 Verification and approval of workshop supplier documentation developed by subcontractors.
 </li>
 <li>
 Specifying Accurate Bill of Material &amp; drawings required for project execution.
 </li>
 <li>
 Specification of necessary certificates for materials needed to be ordered
 </li>
 <li>
 Supporting suppliers with additional information during bidding phase of sourcing (offer submitting)
 </li>
 <li>
 Providing technical approval for received supplier offers
 </li>
 <li>
 Providing technical support to subcontractors and installers during production/assembly
 </li>
 <li>
 Cooperation with Manufacturing and Site deployment engineering team
 </li>
 <li>
 Cooperation with Site Manager during assembly, providing technical solutions to raised issues
 </li>
 <li>
 Cooperation with Quality Control during quality control of components/systems and assembly on Site
 </li>
 <li>
 Cooperation with Commissioning engineer on testing documentation development
 </li>
 <li>
 Participation on internal testing and FAT
 
 
 </li>
 </ul>
 
 Authorities
 
 
 
 <ul>
 <li>
 Review and approval of mechanical design documentation with support of lead mechanical engineer
 </li>
 <li>
 Approve or reject technically received supplier offer with support of lead mechanical engineer
 </li>
 <li>
 Approve or reject suggested changes by subcontractor on approved workshop documentation with support of lead mechanical engineer
 
 
 </li>
 </ul>
 
 Education &amp; Certifications:
 
 Please note minimum and preferred requirements for education. This includes degree, specializations and certifications.
 
 
 <ul>
 <li>
 Education &ndash; Bachelor of Engineering &ndash; Mechanical Engineering (OR Diploma Mechanical Engineering with 3 yrs exp.)
 </li>
 <li>
 English language &ndash; fluent
 </li>
 <li>
 Software &ndash; Autodesk Inventor, MS Office &amp; experience with PLM software is desirable.
 
 
 </li>
 </ul>
 
 Requirements:
 
 Please list all experience required to perform this job. You may note some requirements as preferred.
 
 
 <ul>
 <li>
 attention to details
 </li>
 <li>
 problem solving
 </li>
 <li>
 organization
 </li>
 <li>
 creativity
 </li>
 <li>
 team work
 </li>
 <li>
 flexible
 </li>
 <li>
 hard working
 
 
 </li>
 </ul>
 
 Years of Experience: 3 to 4 years
 
 
 
 ☐ No Experience
 
 
 ☒ 1-3 years
 
 
 ☒ 3-5 years
 
 
 ☐ 5-7 years
 
 
 ☐ 7-10 years
 
 
 ☐ 10-15 years
 
 
 ☐ 15+ years
 
 
 
 Travel Requirements
 
 
 
 ☐ No Travel
 
 
 ☒ 10%
 
 
 ☐ 25%
 
 
 ☐ 50%
 
 
 ☐ 75%
 
 
 
 About The Team
 
 
 
 Work Authorization
 
 
 No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
 
 
 Equal Opportunity Employer
 
 
 We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
</div>

Engineer I Mechanical Engineering IX

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Desktop Engineer (IT Operations &amp; Infrastructure)
 
 
 
 
 Role Purpose
 
 
 
 We are looking for a L1 Service Desk Engineer serves as the initial point of contact for users experiencing technical issues, providing first-level support for common software and hardware problems through various channels like phone, chat, and email. Key responsibilities include diagnosing and troubleshooting user-reported issues, escalating complex problems to L2/L3 support, documenting incidents, providing status updates, and ensuring a positive user experience by following Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles. Essential skills for this role are strong communication, customer service, problem-solving, and familiarity with operating systems, hardware, and common IT tools.
 
 
 L1 Support for all sites and office tasks: Video Conferencing, Laptops/Desktops, Wi-Fi, Office software, PS, MFD Printers etc.
 
 
 Other IT management tasks; Connectivity, Internet links etc
 
 
 
 Key Responsibilities / Accountabilities
 
 
 
 <ul>
 <li>
 First Point of Contact:
 
 
 </li>
 </ul>
 Serve as the initial contact for end-users reporting technical difficulties, providing a courteous, helpful, and friendly support experience.
 
 
 <ul>
 <li>
 Self-Service Support:
 
 
 </li>
 </ul>
 Create, update, and maintain self-help resources such as knowledge base articles and documentation to help users resolve their own issues.
 
 
 <ul>
 <li>
 Issue Resolution:
 
 
 </li>
 </ul>
 Diagnose and resolve basic hardware and software problems, and provide clear, step-by-step instructions to users on how to fix them.
 
 
 <ul>
 <li>
 Incident Management:
 
 
 </li>
 </ul>
 Address, document, and work on incidents assigned to the service desk team using a Service Desk Management application.
 
 
 <ul>
 <li>
 User Account Management:
 
 
 </li>
 </ul>
 Perform basic user account management tasks, such as handling user access requests.
 
 
 <ul>
 <li>
 Escalation:
 
 
 </li>
 </ul>
 Properly escalate unresolved issues to the appropriate higher-level support teams (L1, L2, etc.) and follow up until resolution.
 
 
 <ul>
 <li>
 Record Keeping:
 
 
 </li>
 </ul>
 Maintain accurate records of customer interactions, support issues, and resolutions in the ticketing system for future reference and analysis.
 
 
 <ul>
 <li>
 Adherence to SLAs:
 
 
 </li>
 </ul>
 Work in accordance with established Service Level Agreements (SLAs), ensuring that tickets are addressed and resolved within the defined timeframes.
 
 
 <ul>
 <li>
 Professional Development:
 
 
 </li>
 </ul>
 Engage in continuous self-training and development to enhance technical skills and knowledge, staying updated on new technologies and tools.
 
 
 
 Communication
 
 
 
 
 Qualifications and Experience
 
 
 
 Excellent verbal and written communication skills to interact effectively with users and document issues clearly.
 
 
 <ul>
 <li>
 Technical Skills:
 
 
 </li>
 </ul>
 Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications.
 
 
 <ul>
 <li>
 Problem-Solving:
 
 
 </li>
 </ul>
 Demonstrated ability to identify, diagnose, and resolve technical issues efficiently.
 
 
 <ul>
 <li>
 Customer Service:
 
 
 </li>
 </ul>
 A strong commitment to providing excellent customer service and a high level of user satisfaction.
 
 
 <ul>
 <li>
 ITIL Knowledge:
 
 
 </li>
 </ul>
 Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management.
 
 
 <ul>
 <li>
 Basic Networking:
 
 
 </li>
 </ul>
 Awareness of basic networking concepts, including TCP/IP, DNS, and VPNs.
 
 
 <ul>
 <li>
 Adaptability:
 
 
 </li>
 </ul>
 Flexibility to work in a dynamic environment, potentially with rotating shifts and holidays, to ensure continuous support.
 
 
 
 Qualification Certifications
 
 
 
 Any bachelor&rsquo;s degree with good communication skills.
</div>

Jr. Customer Service Executive - Network Operations & Support

Explore 204+ Technical support engineer in Pune this December. Find roles across top companies and apply now to boost your career.

204 technical support engineer jobs IN Pune

L2 Technical Support Engineer

Engineer/Senior Engineer - Product Management

Manager

Tech Support

Engineer I Mechanical Engineering IX

Jr. Customer Service Executive - Network Operations & Support

Jr. Customer Service Executive - Network Operations & Support