project manager

sales manager

operations manager

assistant sales manager

key account manager

technical support manager

Al Rostamani International Exchange

<div>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.
<div><div><div><h2 class="jobSectionHeader">
Job Purpose</h2>
</div><div>
To lead, develop, and manage the national service operations, ensuring service excellence, customer satisfaction, operational efficiency, and profitability across all service outlets. The National Service Manager is responsible for strategic planning, performance monitoring, team development, and alignment with business goals.
</div></div><div><div><h2 class="jobSectionHeader">
Job Responsibilities</h2>
</div><div>
Strategic Leadership &amp; Service Operations:
<ul><li>Develop and implement national service strategies aligned with company objectives.</li>
<li>Lead the overall service operation, ensuring consistent performance and service quality across all outlets.</li>
<li>Monitor workshop productivity, efficiency, and utilization KPIs to ensure operational excellence.</li>
<li>Support new service facility planning and expansion initiatives.</li>
</ul>
Team Management &amp; Development:
<ul><li>Manage and oversee:</li>
<li>Workshop Managers / Service Managers</li>
<li>Service Advisors</li>
<li>Workshop Supervisors / Foremen</li>
<li>Technical Trainers</li>
<li>Telematics / Diagnostic Engineers</li>
<li>Field Service / Mobile Support Teams</li>
<li>Identify training needs and implement continuous development programs for technical and frontline staff.</li>
<li>Drive a performance-based culture and lead talent succession planning within the service function.</li>
</ul>
Customer Satisfaction &amp; Quality Assurance:
<ul><li>Ensure high levels of Customer Satisfaction Index (CSI) across all branches.</li>
<li>Monitor and resolve escalated customer complaints in a timely and effective manner.</li>
<li>Implement and enforce quality control measures and standard operating procedures.</li>
</ul>
Profitability &amp; Budget Management:
<ul><li>Achieve service revenue and gross profit targets across all branches.</li>
<li>Optimize cost structures and improve operational efficiencies to maximize bottom-line results.</li>
<li>Plan and control the service department budget and expenses.</li>
<li>Warranty &amp; Technical Support:</li>
<li>Oversee warranty processing, audits, and claim submissions with the technical support manager.</li>
<li>Lead technical problem-solving and escalation processes with Technical support teams.</li>
<li>Ensure timely dissemination of technical bulletins, updates, and campaigns to all locations.</li>
</ul>
Business Development &amp; Customer Retention:
<ul><li>Drive service contract acquisition and renewal strategies for fleet and B2B customers with the technical support manager.</li>
<li>Support marketing and service promotional campaigns to boost workshop load and revenue.</li>
<li>Maintain strong relationships with key clients and ensure contract compliance.</li>
</ul>
Reporting &amp; Compliance:
<ul><li>Generate detailed monthly reports on service performance, KPIs, and customer feedback.</li>
<li>Ensure compliance with manufacturer standards, safety regulations, and audit requirements.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Job Requirements</h2>
</div><div>
Qualifications
<ul><li>Bachelor&rsquo;s degree in Mechanical/Automotive Engineering, Business Administration, or a related field.</li>
</ul>
Experience
<ul><li>10+ years of experience in automotive/equipment aftersales, with at least 5 years in a national or regional leadership role.</li>
</ul>
Knowledge &amp; Skills
<ul><li>Strong understanding of workshop operations, technical diagnostics, customer handling, and revenue generation. 
Demonstrated success in leading multi-site operations and cross-functional teams. 
Strong interpersonal, leadership, analytical, and decision-making skills. 
Proficient in DMS/ERP systems and Microsoft Office Suite. 
Knowledge of warranty processes, telematics, and CSI programs.</li>
</ul>
</div></div></div>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</div>

National Service Manager

The Aquila School

<div>
 
 Description
 
 
 
 
 Job Description for IT Manager
 
 
 
 This version October 2022
 
 
 For all staff in school we share a responsibility to ensure that children are safe and properly supervised at all times. Our school is committed to &lsquo;amazing learning&rsquo;- providing enjoyable and meaningful learning experiences so that every pupil makes as much progress as possible. All staff are expected to adhere to The Aquila Professional Code of Conduct and commit to promoting our vision &ndash; &lsquo;A happy community school with amazing learning at its heart where pupils are empowered to make choices, engage in meaningful learning experiences and make exceptional progress&rsquo;. Our focus is providing children with amazing learning and to be the school of choice for the community we serve.
 
 
 
 
 The Aquila School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years&rsquo; employment history.
 
 
 
 
 
 Key Qualities And Skills
 
 
 
 <ul>
 <li>
 To be friendly, approachable, professional, discreet and knowledgeable
 </li>
 <li>
 To be hardworking, adaptable and able to use initiative working alone as part of a team
 </li>
 <li>
 To be IT literate and an excellent and efficient administrator
 </li>
 <li>
 To be happy and able to relate well to children, staff and visitors
 
 
 </li>
 </ul>
 
 Core Purposes
 
 
 
 <ul>
 <li>
 To welcome visitors to our school and deal with queries from families, visitors, staff and children
 </li>
 <li>
 To ensure attendance registers are accurately maintained and to ensure all children are accounted for on a daily basis
 </li>
 <li>
 To deal with queries and communication by email and telephone.
 </li>
 <li>
 To take an active role in the day to day running of our busy school
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT areas. Support and maintenance in the following areas:
 
 
 <ul>
 <li>
 Manage the procurement of IT systems.
 </li>
 <li>
 Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
 </li>
 <li>
 Prepare and manage the IT infrastructure budget and account for IT fixed assets.
 </li>
 <li>
 Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools. Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
 </li>
 <li>
 Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.
 
 
 </li>
 </ul>
 The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:
 
 
 
 Network
 
 
 
 <ul>
 <li>
 Direct daily maintenance to ensure maximum reliability and minimum service interruption
 </li>
 <li>
 Manage installation of required updates on infrastructure and client systems
 </li>
 <li>
 Maintain core services
 </li>
 <li>
 Recommend and implement changes and system enhancements to improve the network
 
 
 </li>
 </ul>
 
 Client platforms
 
 
 
 <ul>
 <li>
 Set up, install and maintain desktops and laptops in the school
 </li>
 <li>
 Ensure standard configurations across the deployed systems
 </li>
 <li>
 Directly and with third party vendors manage the repair and servicing of equipment
 </li>
 <li>
 To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well
 
 
 </li>
 </ul>
 
 Software
 
 
 
 <ul>
 <li>
 Ensure all software is properly licensed
 </li>
 <li>
 Manage the installation and upgrade schedules for educational and business software
 </li>
 <li>
 Provide technical support for school management, accounting and educational software
 </li>
 <li>
 Assist the teaching staff in identifying and integrating educational software .
 </li>
 <li>
 Experienced with G Suite and Office 365. To ensure that the Drive is set up correctly each year with all appropriate permissions in place in relation to who can edit, view or move documents around.
 </li>
 <li>
 That staff mailing groups are set up so that individuals can send emails and share documents with the groups they are permitted to.
 
 
 </li>
 </ul>
 
 App management
 
 
 
 <ul>
 <li>
 To ensure that there is a clear system for the procurement of learning apps and that once procured they are tested and put on all devices they are needed on.
 </li>
 <li>
 To work with subject leaders and assistant heads to procure, organise and run whole school software packages such as TT Rockstars, Education City etc. Ensuring that all staff and children have login credentials and appropriate training where needed.
 
 
 </li>
 </ul>
 
 IT security
 
 
 
 <ul>
 <li>
 Ensure all LANs and VPNs are secure from both electronic and physical intrusion
 </li>
 <li>
 Review and maintain a proper level of access and password control
 </li>
 <li>
 Ensure data integrity through routine database scans
 </li>
 <li>
 Establish a disaster recovery plan
 </li>
 <li>
 Guarantee network data is backed up on a daily basis
 
 
 </li>
 </ul>
 
 Reprographics
 
 
 
 <ul>
 <li>
 Work with third party vendors to ensure the reprographics equipment runs smoothly
 </li>
 <li>
 Provide technical support as needed
 
 
 </li>
 </ul>
 
 IT training and help desk support
 
 
 
 <ul>
 <li>
 Provide training for both educational and business applications as needed
 </li>
 <li>
 Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
 </li>
 <li>
 Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues
 
 
 </li>
 </ul>
 
 New facility development
 
 
 
 <ul>
 <li>
 With the Project Manager, develop IT infrastructure plans and budgets
 </li>
 <li>
 Prepare IT and telecom cabling plans
 </li>
 <li>
 Identify hardware and software requirements
 </li>
 <li>
 Manage purchasing, installation and servicing of equipment with third party vendors
 </li>
 <li>
 Conduct infrastructure and product testing
 </li>
 <li>
 Manage IT handover and acceptance procedures
 
 
 </li>
 </ul>
 
 General Requirements
 
 
 
 <ul>
 <li>
 Maintain an inventory of all IT, audio/ visual equipment and licenses
 </li>
 <li>
 Ensure consistent documentation of the operating environment
 </li>
 <li>
 Develop the annual IT plan and budget with the Head of Technology
 </li>
 <li>
 Evaluate and set standards for hardware and software
 </li>
 <li>
 Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
 </li>
 <li>
 Perform general IT duties as required
 
 
 </li>
 </ul>
 The IT Manager holds primary responsibility within the school for all IT related duties and issues.
 
 
 In addition, all staff are required to carry out any tasks required by the school or the regional office to facilitate the smooth day to day running of the school
 
 
 To be line managed by the principal (or any other individual assigned by the principal) &amp; Regional Head of Technology (ISP)
 
 
 Hours of work- 7.15am to 4:15pm Monday to Thursday, and up to 12:00noon on Fridays, plus occasional evening and weekend work. Flexibility to work extra hours to ensure the smooth operations of the school.
 
 
 Holidays- 30 working days per year
</div>

IT System Specialist

Midea Group

<div>
 
 
 Summary Description
 
 
 
 
 
 
 Regional Service Manager is responsible for overseeing and managing the service operations of ME region. Their primary role is to ensure that authorized service partners meet performance standards and deliver high-quality service to customers.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 
 
 <ul>
 <li>
 Technical Support
 </li>
 <li>
 Product Training to service technicians
 </li>
 <li>
 Customer Service Delivery
 </li>
 <li>
 High level of communication with ASP, distributors, factories &amp; HQ
 </li>
 <li>
 Product quality Feedback to Factories &amp; claim follow-ups
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Cost / Revenue
 </li>
 <li>
 Data Analysis
 </li>
 <li>
 Good knowledge of ASP appointment and delivery operation
 </li>
 </ul>
 
 
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Managing and supervising authorized service partners within the region.
 </li>
 <li>
 Setting performance targets and goals for service partners and monitoring their progress.
 </li>
 <li>
 Conducting regular performance reviews and providing feedback to service partners.
 </li>
 <li>
 Collaborating with internal teams to ensure service partners have the necessary resources and support to deliver exceptional service.
 </li>
 <li>
 Analyzing service data and trends to identify areas for improvement and implementing corrective actions.
 </li>
 <li>
 Developing and implementing training programs for service partners to enhance their skills and knowledge.
 </li>
 <li>
 Ensuring compliance with company policies, procedures, and standards.
 </li>
 <li>
 Co-ordinate and manage customer service projects and initiatives.
 </li>
 <li>
 Identify and address staff training and coaching needs.
 </li>
 <li>
 Accept direction, follow instructions &amp; work well with other people.
 </li>
 <li>
 Focus on increasing revenue through spare parts &amp; accessories sale.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Job Requirements
 
 
 
 
 
 <ul>
 <li>
 Must have ability to get along with a broad customer base
 </li>
 <li>
 Knowledge and experience of consumer durable industries customer service management
 </li>
 <li>
 High level of communication skills using all methods like email, phone etc.
 </li>
 <li>
 In-depth knowledge of customer service principles and practices
 </li>
 <li>
 Ability to understand the product technicality &amp; provide training to service technicians.
 </li>
 <li>
 Graduate with Minimum 15 years of experience in customer service.
 </li>
 </ul>
 
 
 
 
 
 
 
 What You'll be Joining
 
 
 
 
 
 Midea Consumer Appliances FZCO is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.
 
 
 The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.
 
 
 Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: &ldquo;To deliver the best products and services to our customers&rdquo;. We are proud of our agile, strong, and creative team who drive our growth.
 
 
 We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.
 
 
 With Midea Consumer Appliances FZCO you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let&rsquo;s grow together.
 
 
 
 
 <ul>
 <li>
 Get to know more: https://www.midea-group.com/
 </li>
 </ul>
 
 
</div>

Regional Service Manager

Buro Happold

<div><h4 class="jobSectionHeader">Want to work with the most sought-after minds and most talked-about projects? Your experience of Technology in Engineering Consultancy might just make you our new IT Support Officer.</h4><h5 class="jobSectionHeader">
</h5><h5 class="jobSectionHeader">
Here at Buro Happold, expect the exceptional.</h5><h5 class="jobSectionHeader">
From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it&rsquo;ll be anything but ordinary.</h5><h5 class="jobSectionHeader">
Your next role</h5><h5 class="jobSectionHeader">
Buro Happold has a clear strategic plan, strong learning culture and entrepreneurial mindset that will allow you to thrive.</h5><h5 class="jobSectionHeader">
You&rsquo;ll be part of something bigger than us all where sustainability, equity, social and performance outcomes matter. All of Buro Happold is committed to doing the right thing, even when that&rsquo;s the hardest thing. This is a genuine opportunity to make impact - and leave real legacy.</h5><h5 class="jobSectionHeader"> 
</h5><h5 class="jobSectionHeader">
Your key duties</h5><h5 class="jobSectionHeader">
The IT Support Officer provides technical support and maintenance for IT systems, with a specialized focus on engineering and design software used in architectural workflows. This role ensures seamless operation of tools critical to architects, engineers, and designers.</h5><h5 class="jobSectionHeader">
Key Responsibilities:</h5><ul><li>
Provide first-level support for hardware, software, and network issues across the office.</li><li>
Support specialized engineering and design applications such as AutoCAD, Revit, SketchUp, Rhino, and Adobe Creative Suite.</li><li>
Troubleshoot performance issues related to CAD workstations, rendering software, and graphic-intensive applications.</li><li>
Assist in the installation, configuration, and licensing of design and modeling software.</li><li>
Collaborate with engineering teams to understand software requirements and optimize system performance.</li><li>
Maintain and update IT documentation, including software guides and troubleshooting manuals.</li><li>
Manage user accounts, permissions, and access rights in Active Directory and project collaboration platforms.</li><li>
Monitor and maintain IT assets, including high-performance workstations and peripherals like plotters and 3D printers.</li><li>
Escalate unresolved technical issues to vendors or higher-level support when necessary.</li><li>
Ensure compliance with IT policies, data security standards, and software licensing agreements.</li><li>
Provide training and onboarding support for new users on engineering tools and IT systems.</li></ul><h5 class="jobSectionHeader">
Skills &amp; Qualifications:</h5><ul><li>
Strong knowledge of Windows OS and enterprise IT environments.</li><li>
Experience supporting AutoCAD, Revit, and other architecture/engineering software is a plus.</li><li>
Familiarity with graphics cards, rendering engines, and performance optimization.</li><li>
Basic understanding of networking (TCP/IP, DNS, DHCP) and remote support tools.</li><li>
Excellent troubleshooting, communication, and documentation skills.</li><li>
Ability to work independently and collaboratively with technical and non-technical teams.</li><li>
Certifications such as CompTIA A+, Autodesk Certified Professional, or ITIL are a plus.</li></ul><h5 class="jobSectionHeader">
What we offer you</h5><ul><li>
Bring your knowledge and expertise to one of the world&rsquo;s most respected consultancies.</li><li>
Hybrid working arrangements</li><li>
Attractive salary and benefits package</li><li>
A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you</li><li>
Entitlement to two memberships to professional bodies or subscriptions</li><li>
An international culture that wherever your career takes you at Buro Happold, you won&rsquo;t be far from the exceptional.</li></ul><h5 class="jobSectionHeader">
</h5><h5 class="jobSectionHeader">
At Buro Happold, everyone else&rsquo;s extraordinary is just our everyday.</h5><h5 class="jobSectionHeader">
Apply today and be a part of our legacy.</h5><h5 class="jobSectionHeader">
A place for everyone</h5><h5 class="jobSectionHeader">
Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.</h5><h5 class="jobSectionHeader">
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other&rsquo;s differences is key, we want employees to feel they don&rsquo;t have to mask elements of their identity to thrive.</h5><h5 class="jobSectionHeader">
We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.</h5><h5 class="jobSectionHeader">
Please let us know if there are any adjustments, we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application.</h5><h5 class="jobSectionHeader"> 
 #LI-ID001</h5></div>

IT Support Officer

Infinique

Job Description &ndash; Project EstimatorWork location - DubaiExperience - 2 to 3 yearsSalary: Salary + PerksJob DescriptionResponsible for the Design, Estimation and Preparation of BOQ from drawings for ELV Systems Structured Cabling, CCTV, Active, Network RacksClarify the drawings, BOQ or other estimation/project related issues with the right stakeholderPrepare and submit technical compliance and technical submittals for projectsPerform site survey, meeting clients and contractors if required to gather specificationsGet authority approval as part of the project requirement and completionLearn about new products introduced and give training to others team membersFinish the daily/weekly activities within the time frame for the submission of the quotationResolve issues with CCTV Cameras, Recorders, VMS and CMSHelp Customers in Commissioning of CCTV Cameras, NVRs and VMSProvide technical assistance for the sales team during the client meeting to understand the client business requirementsWork with sales team to provide responses for functional and technical RFP questionsIdentify client requirements, determine scope, develop proposals and demonstrate successfully the solutions when requiredRequired Education, Skills and QualificationsUnder Graduate Degree with good quantitative and analytical skills2-3 Years Work Experience with sound technical background and excellent understanding in Networking, CCTV and Structured Cabling systems with Proven Track RecordKnowledge of networking principles and IP protocolsExperience with switches, routers with configuration and troubleshootingMulti-tasking, able to deal with tight deadlines and work under pressureExcellent written, verbal communication and presentation skillsProficient in using MS office tools such as Excel, Word, Powerpoint, Publisher, AutoCADJob Type: Full-timePay: From AED1.00 per month

Technical Support and Estimation

Talents Tide

<div>
 
 
 Job Purpose:
 
 
 
 Lead the strategic planning and management of Risk &amp; Support Functions Technologies, ensuring seamless integration and adoption of platforms like IFRS9, Basel III, GRC, RPA, and more to drive operational excellence and compliance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Application Management:
 
 Oversee Risk &amp; Support platforms (IFRS9, ALM, Basel III, Fraud Management, GRC, SharePoint, RPA, etc.).
 </li>
 <li>
 
 Engineering Delivery:
 
 Lead large-scale transformational programs within Risk &amp; Support domains.
 </li>
 <li>
 
 Integration:
 
 Ensure seamless connectivity between Risk/Support platforms and enterprise systems.
 </li>
 <li>
 
 Stakeholder Collaboration:
 
 Work with Risk, Legal, Audit, HR, and vendors (SAS, Oracle, FIS) to implement best practices.
 </li>
 <li>
 
 Leadership:
 
 Manage cross-functional teams, deliver projects on time/budget, and report progress to senior leadership.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 
 Education:
 
 Degree in Engineering/Computer Science.
 
 
 
 Experience:
 
 
 <ul>
 <li>
 12+ years in banking IT, with expertise in
 
 Risk Management Platforms
 
 (Credit Risk, Basel III, ALM, etc.).
 </li>
 <li>
 Proven track record in
 
 application management
 
 and vendor collaboration (SAS, Oracle, FIS).
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Risk platforms (IFRS9, Basel III, GRC), RPA, BPM, SharePoint.
 </li>
 <li>
 Banking regulations and compliance.
 </li>
 </ul>
 
 
 Soft Skills:
 
 Stakeholder influence, strategic thinking, leadership (10+ team management).
 
 
 
</div>

Manager - Risk & Support Functions Technologies

Dubai Holding

<div>
 
 
 About Dubai Holding Entertainment:
 
 
 
 Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 
 
 
 
 
 Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 
 
 
 
 
 Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 
 
 
 
 
 As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 
 
 
 
 
 Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 
 
 
 
 
 Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 
 
 
 
 
 Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 
 
 
 
 
 
 Job Overview:
 
 
 
 Here's your chance to step into the role of
 
 Executive &ndash; IT Support - Ain Dubai
 
 - Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:
 
 
 
 Functional:
 
 
 <ul>
 <li>
 Assist in managing the edge infrastructure and workplace services including end user technologies, workplace services and &lsquo;edge&rsquo;
 </li>
 <li>
 Assist in collaborating with the relevant partners in the group to execute strategy and roadmap that supports several change initiatives and service transformation towards delivery of end-to-end business IT services, cloud migration and enabling digital customer and employee experiences through managing and operating a group wide scalable, efficient, secure and digital IT edge infrastructure
 </li>
 <li>
 Assist in process related to transformation and delivery of technology edge infrastructure services and field support services in competencies such as workplace, compute, and infrastructure on the edge (hosting, networks, mainframe, communications and end user technologies)
 </li>
 <li>
 Ensures that the group is driving automation and lean processes into the delivery of technology services
 </li>
 <li>
 Combines business, service and technology architecture capabilities to optimize service performance, scalability and resilience
 </li>
 <li>
 Ensures reliability and stability of services by establishing, implementing, automating processes which maintain uptime, introduce new services quickly and with minimal interruptions, and recover services rapidly while minimizing negative customer impact if and when they go down
 </li>
 <li>
 Proactively measures and monitors systems to prevent technology downtimes and liaise with business verticals to solicit feedback to continuously improve outcomes
 </li>
 <li>
 Initiates service improvement plans and strategies to improve reliability, add value and decrease costs
 </li>
 <li>
 Assist in developing a communications framework and approach to ensure all aspects of technology service portfolio performance is being communicated and socialized within all stakeholder communities
 </li>
 <li>
 Assist in implementing group wide Cloud adoption strategy
 </li>
 </ul>
 
 
 Financial:
 
 
 <ul>
 <li>
 Assist in preparing and presenting inputs related to organizational/ departmental/ project budgets to the next reporting line
 </li>
 <li>
 Assist in managing and controlling the actual cost verses budget on periodic basis and provide financial reports/data related to the department/ divisional/ project&rsquo;s financial performance
 </li>
 </ul>
 
 
 Processes:
 
 
 <ul>
 <li>
 Assist in implementing policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the &lsquo;continuous process improvement&rsquo;
 </li>
 <li>
 Assist in implementing policies of relevant electronic systems to bring efficiency and effectiveness existing processes
 </li>
 </ul>
 
 
 Learning &amp; Development:
 
 
 <ul>
 <li>
 Ensures that the self and team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department
 </li>
 <li>
 Ensures that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained
 </li>
 <li>
 Encourages a culture of innovation and value add; inspiring creative thinking whilst focusing on outcome, putting value and purpose first
 </li>
 </ul>
 
 
 
 
 
 About you:
 
 
 
 The preferred candidate for this role should possess the following experience and credentials:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or related field; MBA preferred; relevant recent technology certifications
 </li>
 <li>
 2-5 years of progressive and relevant leadership practice
 </li>
 <li>
 Experience in Infrastructure Management / Workplace Services or equivalent position in a global environment
 </li>
 <li>
 Experience in driving towards cloud based, automated service delivery and management embedding simplification, agility and customer experience
 </li>
 </ul>
 
 
 
 
 
 About the Benefits:
 
 
 
 In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 
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Executive – IT Support (National Talent) - Ain Dubai - Dubai Holding Entertainment

Explore 4958+ Technical support manager in Dubai this October. Find roles across top companies and apply now to boost your career.