sales manager

project manager

operations manager

product manager

it support engineer

technical support manager

Convergint

<div>
 Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Account Manager to join our amazing culture. As a Technical Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.
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 <br/>
 <strong>
  Who We Are:
  <br/>
  <br/>
 </strong>
 With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
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 <br/>
 <strong>
  Who You Are:
  <br/>
  <br/>
 </strong>
 You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Account Manager.
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 <strong>
  What you will do with your expertise and our support
 </strong>
 :
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 <br/>
 Responsible for all pre-sales activities pertaining their personal accounts and/or their local designated teams activities and management this is inclusive of developing bids and integrated solutions, in collaboration with technical PMs &amp; Presales department. Presents to clients proposed solutions and manages clients expectations and requirements. Manage key accounts and develop them.
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 <br/>
 <strong>
  KEY RESULTS AREAS (RESPONSIBILITIES):
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  <br/>
 </strong>
 <ul>
  <li>
   Manages Presales personnel, monitoring their activities, providing support &amp; guidance when needed.
  </li>
  <li>
   Participates in sales calls with colleagues when needed
  </li>
  <li>
   Develops technical design and commercial pricing for the presales team
  </li>
  <li>
   Suggests discounts, margins, &amp; presentations of the presales team, and provide guidance on the same when needed
  </li>
  <li>
   Keeps records and organize reporting back the director on all presales activities
  </li>
  <li>
   Provides strategic feedback &amp; input on presales activities
  </li>
  <li>
   Organizes the presales team leaves &amp; vacations in coordination with HR department
  </li>
  <li>
   Participates in recruiting new presales personnel
  </li>
  <li>
   Monitors &amp; develop their own team
  </li>
  <li>
   Coordinates &amp; provide data on training requirements for their teams
  </li>
  <li>
   Coordinate with other departments on ongoing projects, bids, troubleshooting &amp; any activity that might require his/her input
  </li>
  <li>
   Be available for traveling, meeting new clients, and site surveying even in harsh conditions.
  </li>
  <li>
   Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible
  </li>
  <li>
   Opens new accounts &amp; establishes relationships with clients &amp; suppliers
  </li>
  <li>
   System design based on clients requirements the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements that include power, mechanical and electrical requirements for the project execution.
  </li>
  <li>
   Commercial aspects of each project covering production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,
  </li>
  <li>
   Technical submittal of the solution in the form of technical and commercial bid/proposal
  </li>
  <li>
   Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.
  </li>
  <li>
   Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.
  </li>
  <li>
   Interacts with the PM and client (as required) to ensure follow up on project execution and delivery
  </li>
  <li>
   Assists Auto-cad section in preparing final solution drawings
  </li>
  <li>
   Supports in any required business development with potential or repeat clients
  </li>
  <li>
   Manage key accounts and advise on their approach strategy.
  </li>
  <li>
   Provide feedback on the general performance of MVP inside key accounts
  </li>
  <li>
   Advise and implement action steps to maintain relationships and retain sales growth in key accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  QUALIFICATION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors of Engineering (Electronics or CS related) or BA in business or equivalent
  </li>
  <li>
   Masters Degree or vendor certifications are considered as advantageous
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Specific Skills
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  <br/>
 </strong>
 <ul>
  <li>
   Excellent Knowledge in the relevant markets
  </li>
  <li>
   Excellent Business Communication skills
  </li>
  <li>
   Languages (Specified per country &amp; Market)
  </li>
  <li>
   Technical knowledge in Security Industry, networking
  </li>
  <li>
   Presentable &amp; Dynamic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions:
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  <br/>
 </strong>
 <ul>
  <li>
   Frequent travel may be required (local, regional, and international).
  </li>
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   Flexibility to work across time zones based on global account locations.
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  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years experience in IT security solution design and execution
  </li>
  <li>
   Must have UAE Market experience; knowledge of GCC is advantageous
  </li>
 </ul>
</div>


Technical Account Manager - Local UAE

UD TRUCKS

<div><div><div><div><div><p><b>&#12479;&#12452;&#12488;&#12523;: </b>Assistant Manager, Quality &amp; Customer Support
</p></div></div></div></div><div><div><div><div><b>&#22269;/&#22320;&#22495;: </b>AE
</div></div></div></div><div><div><div><div><b>&#24066;&#21306;&#30010;&#26449;: </b>Dubai
</div></div></div></div><div><div><div><div><b>&#35500;&#26126;: </b>Job Overview:UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The Assistant Manager, Quality &amp; Customer Support provides operational support to maintain and improve product quality and customer experience across the MEENA region. This role coordinates campaign deployments, tracks field issues, assists in product investigations, and ensures accurate reporting.Acting under the guidance of the Senior Manager, the role serves as a day-to-day contact point for importers on quality-related matters, ensuring smooth communication and timely documentation.Key Responsibilities:Operational Support on Quality Issues:Monitor market quality reports and technical feedback channels.Follow up with importers and escalate issues when needed.Assist in preparing investigation summaries.Campaign &amp; Recall Coordination:Track service campaign deployments and follow up on progress.Coordinate materials and maintain campaign reportsCustomer &amp; Importer Interface:Respond to importer queries on technical cases.Ensure accurate recording of field complaints.Support alignment between importer feedback and internal teams.Field Testing Support:Coordinate logistics for field test activities.Compile data and assist in internal reporting.Reporting &amp; Documentation:Contribute to Market Quality Reports (MQRs).Support failed parts collection documentation.Maintain dashboards and reporting files.Key Interfaces:Importers and customers (MEENA).MEENA Service Sales and Parts teams.Quality &amp; Warranty teams (GTA and UD Trucks MEENA).Internal stakeholders (technical support and campaigns).Key Performance Indicators (KPIs):Timely coordination of campaigns and documentation.MQR accuracy and completeness.Responsiveness to importer case follow-ups.Effectiveness in coordinating field case inputs.</div></div></div></div></div><p></p>

Assistant Manager, Quality & Customer Support

OIL AND GAS INTERNATIONAL FZC

<p>Job Summary-Assistant IT Manager</p><p>The Assistant IT Manager supports the planning, implementation, and daily operations of the</p><p>organization&rsquo;s IT infrastructure. This includes user account management, Microsoft Azure &amp; cloud</p><p>services, Google Workspace (G Suite), server administration, ERP systems, and web hosting/website</p><p>management. The role requires a proactive approach to support, security, and technology optimization,</p><p>working closely with internal teams and vendors.</p><p>Key Responsibilities:</p><p>User Management &amp; Access Control</p><p>Manage user accounts and permissions in Active Directory, Azure AD, and Google Workspace (G Suite).</p><p>Administer identity and access controls including role-based access (RBAC), MFA, and SSO.</p><p>Oversee user onboarding/offboarding across Microsoft 365 and Google environments.</p><p>Maintain licensing and ensure compliance with usage policies.</p><p>Cloud Services &amp; Azure Administration</p><p>Maintain and support Microsoft Azure cloud infrastructure including VMs, storage, and networking.</p><p>Implement and manage Azure AD, Intune, and Microsoft 365 services.</p><p>Monitor cloud usage, performance, and cost; recommend optimizations.</p><p>Support cloud backup, failover, and disaster recovery strategies.</p><p>Google Workspace (G Suite) Administration</p><p>Manage Google Workspace services including Gmail, Drive, Docs, Sheets, Calendar, and Groups.</p><p>Handle user provisioning, permissions, and security settings.</p><p>Support email routing, MX records, and email security settings.</p><p>Integrate Google services with other enterprise applications where applicable.</p><p>Server &amp; Infrastructure Management</p><p>Manage on-premises and cloud-based servers (Windows/Linux).</p><p>Monitor performance, apply patches, perform routine maintenance, and ensure system uptime.</p><p>Support VMware, Hyper-V, or other virtualization technologies.</p><p>Manage internal DNS, DHCP, and file/print services.</p><p>ERP Systems Support</p><p>Provide technical support for ERP systems (Odoo, ERPNext or custom ERP).</p><p>Manage user roles and coordinate with vendors for issue resolution and updates.</p><p>Participate in ERP integration, migration, or enhancement projects.</p><p>Website &amp; Web Hosting Management</p><p>Oversee the hosting, performance, and uptime of company websites.</p><p>Manage web hosting platforms (e.g., cPanel, Plesk, or cloud-based hosting).</p><p>Handle domain management, SSL certificates, DNS configurations, and site backups.</p><p>Coordinate with developers or third-party agencies for website updates and deployments.</p><p>Monitor website security, performance, and availability using tools like UptimeRobot or GTMetrix.</p><p>IT Operations &amp; Helpdesk Support</p><p>Provide escalated support for hardware, software, and network issues.</p><p>Manage asset inventory, software licensing, and procurement.</p><p>Coordinate with vendors and service providers for IT services and support.</p><p>Maintain up-to-date documentation, including IT SOPs and system configurations.</p><p>Security &amp; Compliance</p><p>Enforce IT security policies and support data protection initiatives.</p><p>Monitor systems for vulnerabilities and apply necessary patches.</p><p>Assist in compliance initiatives (ISO 27001, GDPR, etc.).</p><p>Support endpoint security and antivirus systems.</p><p>Qualifications and Skills:</p><p>Education:</p><p>Bachelor's degree in Information Technology, Computer Science, or related field.</p><p>Certifications (Preferred):</p><p>Microsoft Certified: Azure Administrator</p><p>Google Workspace Admin certification</p><p>CompTIA Network+ / Security+</p><p>ITIL Foundation</p><p>ERP system certifications (e.g., Odoo, ERPNext</p><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED15,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Do you experience with working on ORACLE or ERPNEXT?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>ERP/ I.T: 6 years (Required)</li></ul>

Assistant IT Manager

ARN Innovation Technology LLC Dubai

<p><b>Roles and Responsibilities;</b></p><ul><li><b>Technical Assistance &amp; Troubleshooting</b></li><li>Respond to technical queries via phone, email, chat, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues.</li><li>Guide users through step-by-step solutions.</li><li><b>System &amp; Software Support</b></li><li>Install, configure, and update software and applications.</li><li>Support operating systems (Windows, macOS, Linux) and IT tools used within the company.</li><li>Assist with system upgrades, patches, and security updates.</li><li><b>Hardware &amp; Network Support</b></li><li>Set up and maintain desktops, laptops, printers, and other IT equipment.</li><li><b>Customer &amp; Client Support</b></li><li>Ensure timely resolution of client issues to maintain SLAs (Service Level Agreements).</li><li>Document reported issues and solutions for future reference.</li><li>Provide training and guidance to clients on using IT products/services.</li><li><b>Documentation &amp; Reporting</b></li><li>Maintain accurate logs of issues, resolutions, and escalation steps.</li><li>Generate reports on recurring issues and suggest improvements.</li><li>Update knowledge base and FAQs for common technical problems.</li><li><b>Collaboration &amp; Escalation</b></li><li>Work closely with software developers, system admins, and QA teams for unresolved issues.</li><li>Escalate major incidents to senior engineers or management.</li><li>Provide feedback on product/service performance and user experience.</li></ul><p><b>Requirements;</b></p><ul><li>Minimum Bachelor's degree required</li><li>Minimum 2 years of experience of Technical support is required</li><li>Should be available in Dubai for interview</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p><p>Experience:</p><ul><li>Technical Support: 2 years (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul>

Technical Support Executive

Andersen Lab

<p>Andersen is hiring a <b>Technical Support Engineer (L2)</b> for a Media &amp; Telecom project. The role focuses on supporting a video streaming SaaS platform and ensuring stable performance for end-users.</p><p><b>The customer</b> is an innovative provider of video infrastructure solutions, offering advanced tools for encoding, playback, and real-time analytics. Their technology supports adaptive streaming at scale, enabling seamless video delivery across diverse platforms and devices. Known for pioneering achievements in cloud-based video processing and awarded for excellence in streaming innovation, the customer serves global media companies, content providers, and technology partners.</p><p><b>The project</b> is focused on delivering continuous, high-quality support for end-users and technical teams, with the goal of minimizing downtime and optimizing user experience. It involves Level 2 support for a video streaming SaaS platform.</p><p><b>Responsibilities: </b></p><ul><li>Acting as escalation point for L1 engineers on streaming and infrastructure-related incidents.</li><li>Troubleshooting video playback and streaming workflow issues (client-side and infrastructure-side).</li><li>Analyzing service availability problems using monitoring/logging systems (Prometheus, Grafana, ELK, Loki, etc.).</li><li>Debugging playback errors with browser DevTools (JS/HTML/CSS knowledge sufficient for triage).</li><li>Investigating streaming protocol issues (HLS, DASH, RTMP; SRT/Zixi nice-to-have).</li><li>Configuring and troubleshooting Nginx/HAProxy/Apache, load balancing, SSL/TLS, CDN access, and connectivity issues.</li><li>Providing real-time live event support (&ldquo;eyes on glass&rdquo;), proactively monitoring and reacting within SLA.</li><li>Automating support workflows using scripting (Bash/Python).</li><li>Collaborating with engineering and product teams for root cause analysis and long-term fixes.</li><li>Updating internal knowledge bases with new findings (infra, streaming, playback).</li></ul><p><b>Must-haves:</b></p><ul><li>Experience in technical support for 4+ years.</li><li>Solid experience with streaming protocols: HLS and RTMP.</li><li>Strong expertise with Linux servers, CDN configuration, SSL/TLS, and networking basics.</li><li>Hands-on experience with monitoring and logging tools such as Prometheus, Grafana, Loki, ELK, and Zabbix.</li><li>Proficiency in configuring and troubleshooting Nginx, Apache, and HAProxy.</li><li>Basic to intermediate knowledge of JavaScript, HTML, and CSS for identifying browser and player issues.</li><li>Experience using Chrome/Firefox DevTools for video playback debugging.</li><li>Strong skills in Bash scripting.</li><li>Strong analytical abilities and a structured debugging mindset.</li><li>Level of English &ndash; from Upper-Intermediate and above.</li></ul><p><b>Nice-to-haves: </b></p><ul><li>Familiarity with DASH; SRT/Zixi.</li><li>Knowledge of Python.</li></ul><p><b>Reasons why this job would be interesting to you: </b></p><ul><li>Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson &amp; Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc..</li><li>The opportunity to change the project and/or develop expertise in an interesting business domain.</li><li>Job conditions &ndash; you can work both fully remotely and from the office or can choose a hybrid variant.</li><li>Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.</li><li>The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities.</li><li>Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.</li><li>Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies).</li><li>Certification compensation (AWS, PMP, etc).</li><li>Referral program.</li><li>English courses.</li><li>Private health insurance and compensation for sports activities.</li></ul><p>Your personal data is protected in accordance with GDPR regulations. Learn more: https://andersenlab.com/privacy-policy</p><p>Join us!</p><p>https://people.andersenlab.com/</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED6,500.00 - AED8,627.00 per month</p><p>Experience:</p><ul><li>technical support: 4 years (Required)</li></ul>

Technical Support Engineer (L2)

Sprinklr

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Job Description</div><div></div><div><div><div>
As a Technical Success Manager (TSM) &ndash; Core you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr&rsquo;s Core solutions. This is a customer-facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr &mdash; and ensuring Sprinklr becomes a foundational layer in the customer's stack.</div></div><div></div><div><div>
What You'll Do</div></div><div><ul><li><div>
Strategic Product Advising</div></li></ul></div><div><ul><li><div>
Lead the strategic technical relationship across Sprinklr&rsquo;s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.</div></li></ul></div><div><ul><li><div>
Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.</div></li></ul></div><div><ul><li><div>
Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.</div></li></ul></div><div><ul><li><div>
Adoption &amp; Value Realization</div></li></ul></div><div><ul><li><div>
Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.</div></li></ul></div><div><ul><li><div>
Foster relationships with cross-functional stakeholders to align platform adoption with customer-specific goals and KPIs</div></li></ul></div><div><ul><li><div>
Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de-risk accounts.</div></li></ul></div><div><ul><li><div>
Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.</div></li></ul></div><div><ul><li><div>
Program Leadership</div></li></ul></div><div><ul><li><div>
Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.</div></li></ul></div><div><ul><li><div>
Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives.</div></li></ul></div><div><ul><li><div>
Co-develop success plans with clear KPI alignment, growth targets, and product rollout timelines&mdash;adjusted to market and org evolution.</div></li></ul></div><div><ul><li><div>
Customer Empowerment</div></li></ul></div></div><div><div><ul><li><div>
Deliver stakeholder-specific enablement&mdash;executive workshops, advanced user trainings, feature adoption campaigns&mdash;designed to improve usability and internal platform advocacy.</div></li></ul></div><div><ul><li><div>
Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.</div></li></ul></div><div><ul><li><div>
Cultivate internal champions and promise a culture of self-service to strengthen long-term platform adoption</div></li></ul></div><div><ul><li><div>
Product Influence</div></li></ul></div><div><ul><li><div>
Serve as a feedback loop to Sprinklr Product and Engineering teams&mdash;surfacing structured insights based on real-world campaign needs, integrations, or analytics gaps.</div></li></ul></div><div><ul><li><div>
Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.)</div></li></ul></div><div><ul><li><div>
Growth &amp; Commercial Support</div></li></ul></div><div><ul><li><div>
Work closely with Sales and Solutions teams to uncover upsell/cross-sell opportunities: Ads module, Listening, new brand/geography activation, etc.</div></li></ul></div><div><ul><li><div>
Understand the client&rsquo;s tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator.</div></li></ul></div><div></div><div><div>
Required Qualifications</div></div><div></div><div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Communications, Computer Science, or related field.</div></li></ul></div><div><ul><li><div>
6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams.</div></li></ul></div><div><ul><li><div>
Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.</div></li></ul></div><div><ul><li><div>
Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.</div></li></ul></div><div><ul><li><div>
Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.</div></li></ul></div><div><ul><li><div>
Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.</div></li></ul></div><div><ul><li><div>
Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.</div></li><li><div>
Fluency in English and Arabic</div></li></ul></div></div><div></div><div><div><div>
What Sets You Apart</div></div><div></div><div><ul><li><div>
Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).</div></li></ul></div><div><ul><li><div>
Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.</div></li></ul></div><div><ul><li><div>
Experience leading digital transformation projects or global rollouts across brands, geographies, or business units.</div></li></ul></div><div><ul><li><div>
PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools.</div></li></ul></div><div><ul><li><div>
Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers.</div></li></ul></div><div><ul><li><div>
Exceptional relationship-building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels</div></li></ul></div><div><ul><li><div>
Customer-first thinking with a bias towards empathy</div></li></ul></div><div><ul><li><div>
Proactive problem-solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance</div></li></ul></div></div><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div><div></div><div>
Warning about Recruiting Scams:</div><div></div><div>
Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div>

Technical Success Manager

Pet's Delight - Arab Land Trading

The Role
<br>We are looking for a highly skilled IT Support Executive to join our dynamic team. The ideal candidate will possess a keen understanding of technology and customer-service orientation, dedicated to ensuring smooth and efficient operations of our IT systems. You will be the primary point of contact for employee technical support issues, ranging from software installations to hardware troubleshooting. Success in this role requires a proactive attitude towards problem-solving and a relentless pursuit of improving IT solutions. You will be enhancing user experiences and reducing downtime by maintaining and managing IT infrastructure while providing solutions that align with company standards. Key Responsibility: • Responsible for the day-to-day support and troubleshooting of all in-house software and equipment. • Troubleshoot and resolve incidents in a timely manner to maintain operational efficiency • Document all support requests and outcomes within our system • Set up and configure computers, printers, and other peripheral devices • Offer user training and guidance on software applications and IT policies • Keep abreast of emerging trends in technology and support practices • Assist in IT projects and initiatives required for company improvements • Detail-oriented with strong organizational skills • Willing to perform admin task such as procurement of IT related request, preparation of work permits and other documents that will be required. • Collaborating with other departments and professionals in the development of IT systems. • Willing to work on-call to support with retail stores
<br><br>
Requirements
<br><ul>
<li>Bachelor’s degree in Information technology, Computer Science, or relevant fields • 2-3 years of experience in IT support or help desk roles • Background on ERP, POS and other software related to retail will be an advantage • Proficient knowledge of PC Hardware, software applications, and network systems • Strong analytical and troubleshooting skills • Ability to work well under pressure and meet deadlines • Customer-focused with a problem-solving mindset</li>
</ul>
About the company
<br>At Pet's Delight we pride ourselves on offering friendly service, the best in pet nutrition and the widest range of pet accessories at affordable prices. As pet owners and animal lovers ourselves, we have the welfare of our furred and feathered friends in mind when selecting products for our stores.

IT Support Executive

Explore 4613+ Technical support manager in Dubai this September. Find roles across top companies and apply now to boost your career.