operations manager

key account manager

technical engineer

area manager

customer success manager

technical support manager

Astek

<div>
 
 We are seeking a dedicated
 
 Field Service Manager
 
 for one of our clients to lead their onsite technical support team in Dubai. In this pivotal role, you will oversee a large group of field engineers, providing them with guidance to deliver exceptional customer service and ensure seamless operations.
 
 
 
 
 
 As the
 
 Field Service Manager
 
 , you will be responsible for managing the daily operations of onsite support for infrastructure, audio-visual (AV), and end-user hardware and software issues. Your leadership will enhance customer engagement and satisfaction while ensuring adherence to service metrics and SLAs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Leverage team leads to monitor and evaluate the performance of field engineers, providing coaching and feedback as needed.
 </li>
 <li>
 Advise and coach team leaders directly or through leadership structures.
 </li>
 <li>
 Plan and optimize field engineers&rsquo; utilization to maximize efficiency, cost-effectiveness, and quality of service.
 </li>
 <li>
 Manage team schedules to align with agreed Service Levels and deliverables.
 </li>
 <li>
 Ensure service is delivered in accordance with established Service Quality Plans and Governance Models.
 </li>
 <li>
 Establish and maintain robust relationships with internal and external stakeholders.
 </li>
 <li>
 Understand and respond to customer needs, striving to provide the best service possible.
 </li>
 <li>
 Act as the second level of escalation for field services-related issues.
 </li>
 <li>
 Generate reports on service metrics, performance, and customer satisfaction.
 </li>
 <li>
 Identify and implement opportunities for process improvement and operational efficiency.
 </li>
 <li>
 Implement best practices to enhance the overall effectiveness of field service operations.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor degree in a technical field related to Information Technology.
 </li>
 <li>
 5-10 years in a similar role, with significant experience in Field Service Management.
 </li>
 <li>
 Fluent in
 
 Arabic (native) and English.
 
 </li>
 <li>
 ITIL qualified with a strong focus on service improvement.
 </li>
 <li>
 Demonstrable experience in leading large virtual teams and managing third-party services.
 </li>
 <li>
 Strong background in service management or support within a diverse environment involving incident management and escalation procedures.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Excellent
 
 people management
 
 and
 
 communication
 
 skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Strong organizational and reporting skills.
 </li>
 <li>
 Self-motivated with a proactive approach to responsibilities.
 </li>
 <li>
 Proven problem-solving abilities, focusing on operational efficiency and reliability.
 </li>
 <li>
 Strong attention to detail and accountability in managing multiple tasks.
 </li>
 </ul>
 
 
</div>

Field Service Manager

Confidential Company

Job briefWe are looking for an Assistant IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.Responsibilities<ul><li>Manage information technology and computer systems</li><li>Plan, organize, control and evaluate IT and electronic data operations</li><li>Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance</li><li>Design, develop, implement and coordinate systems, policies and procedures</li><li>Ensure security of data, network access and backup systems</li><li>Act in alignment with user needs and system functionality to contribute to organizational policy</li><li>Identify problematic areas and implement strategic solutions in time</li><li>Audit systems and assess their outcomes</li><li>Preserve assets, information security and control structures</li><li>Handle annual budget and ensure cost effectiveness</li></ul>Requirements and skills<ul><li>Proven working experience as an Assistant IT Manager or relevant experience</li><li>Excellent knowledge of technical management, information analysis and of computer hardware/software systems</li><li>Expertise in data centre management and data governance</li><li>Hands-on experience with computer networks, network administration and network installation</li><li>Ability to manage personnel</li><li>BS in Computer Science, MIS or similar field</li><li>Experience is system Implementation.</li></ul>

Assistant IT Manager

Mondia Media

In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success. <ul> <li>Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers. </li> </ul> <ul> <li>Develop and maintain strong, long-lasting relationships with assigned customer accounts. </li> </ul> <ul> <li>Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations. </li> </ul> <ul> <li>Align our solutions with the customer s business objectives to ensure long-term success. </li> <li>Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance. </li> </ul> <ul> <li>Stay updated on industry trends, emerging technologies, and competitive landscapes. </li> </ul> <ul> <li>Offer insights to clients and partners on how to best utilize new and existing product features to maximize value. </li> <li>Identify and drive expansion opportunities within existing customer accounts. </li> </ul> <ul> <li>Work closely with technical delivery and planning teams to execute the commercial roadmap. </li> <li>Identify potential risks early and develop mitigation strategies to keep projects on track. </li> </ul> <ul> <li>Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently. </li> </ul> <ul> <li>Track support requests to detect recurring issues and recommend product/service improvements. </li> </ul> <ul> <li>Track SLAs and act as focal point of escalation for any SLA breach for post live tickets </li> <li>Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks. </li> </ul> <ul> <li>Provide clients with periodic performance reviews/reporting to track and monitor service performance. </li> </ul> <ul> <li>Goven sign-off process before any service launch </li> <li>Maintain comprehensive documentation of requirements, technical solutions, and best practices. </li> </ul> <ul> <li>Identify and implement internal process improvements to enhance efficiency and service quality. </li> </ul> <ul> <li>Analyse customer product usage and performance metrics to identify optimization opportunities. </li> </ul>

Technical Account Manager

Location Solutions

<div>
 The primary purpose of the Technical Support Engineer role is to ensure the effective deployment, maintenance, and support of our fleet management hardware and software solutions.
 
 
 The role involves a combination of hands-on hardware integration, technical troubleshooting, and customer interaction to deliver high-quality service and ensure customer satisfaction.
 
 
 This position plays a critical role in enhancing the functionality of our products by collaborating with internal teams and external partners, providing valuable insights for continuous improvement, and supporting our clients in optimizing their operations through the effective use of our solutions.
 
 
 
 Role Details &ndash; Key Responsibilities And Accountabilities
 
 
 
 Project Implementation Support (Hardware)
 
 
 <ul>
 <li>
 Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
 </li>
 <li>
 Create configurations for devices based on specific needs.
 </li>
 <li>
 Collaborate with hardware manufacturers to address bugs and resolve issues.
 </li>
 <li>
 Work closely with the system development team to implement improvement ideas and resolve bugs.
 
 
 </li>
 </ul>
 Technician Support
 
 
 <ul>
 <li>
 Lead new installation projects, including maintenance, repair, and removal tasks.
 </li>
 <li>
 Provide guidance and support to technicians during installations and troubleshooting.
 
 
 </li>
 </ul>
 Customer and Internal Support
 
 
 <ul>
 <li>
 Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
 </li>
 <li>
 Provide customers with insights and recommendations to optimize their operations by analyzing system data.
 </li>
 <li>
 Collaborate with other teams to enhance company processes, particularly in ERP improvement.
 </li>
 <li>
 Conduct training sessions for clients to ensure effective use of our solutions.
 </li>
 <li>
 Conducting internal training for the team to enhance the quality and build up teamwork
 
 
 </li>
 </ul>
 Software Quality Assurance (Application Tools)
 
 
 <ul>
 <li>
 Conduct usability testing to gather valuable insights for enhancing the user experience.
 </li>
 <li>
 Work closely with the development team to ensure that software tools meet quality standards.
 
 
 </li>
 </ul>
 
 Desired Skills, Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, computer science, or a related field.
 </li>
 <li>
 Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
 </li>
 <li>
 Strong knowledge of GPS devices and vehicle accessories.
 </li>
 <li>
 Excellent problem-solving skills and attention to detail.
 </li>
 <li>
 Ability to work collaboratively in a team environment.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Experience with Teltonika devices and Zoho Ticketing system is a plus.
 </li>
 <li>
 Ability to manage multiple projects and tasks simultaneously.
 </li>
 <li>
 willingness to travel for on-site installations and support when necessary.
 </li>
 <li>
 Availability to provide support during weekends, post-working hours, and public holidays in case of emergencies.
 
 
 </li>
 </ul>
 
 Job Category:
 
 Technical Support Engineer
 
 
 
 Job Type:
 
 Full Time
 
 
 
 Job Location:
 
 Dubai
</div>

Technical Support ,

Accor Group

Job Title Assistant IT Manager - Hospitality Technology Support Job Description Assistant IT Manager - Hospitality Technology Support Position Overview We are hiring an Assistant IT Manager for our Accor Dubai location to support our growing hospitality technology ecosystem. This role will support the daily management of IT systems, network infrastructure, and digital operations for a high-volume hotel environment. As an Assistant IT Manager, you will play a vital role in implementing secure, scalable, and efficient tech solutions to ensure excellent guest experiences and operational continuity. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Information Technology (IT) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Core Duties * Assist the IT Manager in managing all hotel technology infrastructure, including servers, Wi-Fi systems, POS, and reservation platforms * Implement and oversee IT security policies, backups, and disaster recovery protocols * Support and troubleshoot hardware and software systems for multiple departments * Liaise with third-party vendors for procurement, support contracts, and system upgrades * Monitor hotel network stability, system uptime, and ensure compliance with cybersecurity standards * Lead minor IT projects, prepare documentation, and assist with larger IT rollouts across departments * Train users on new technology tools and ensure basic IT awareness across departments * Participate in shift-based support coverage and ensure quick turnaround for help desk tickets * Maintain IT asset records and assist in planning the department's technology roadmap Candidate Requirements * Bachelor s degree in Information Technology, Computer Science, or related discipline * 3 to 5 years of hands-on experience in hospitality IT or hotel system administration * Sound understanding of networking, system security, property management systems (PMS), and point-of-sale (POS) integration * Excellent troubleshooting, communication, and coordination skills * Demonstrated ability to manage priorities under pressure in a 24/7 operation * Familiarity with Microsoft environments, virtualization, and cloud solutions * Flexible to work weekends or holidays when critical systems require support or upgrade

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Join our Engine Maintenance Centre , a cutting-edge maintenance facility, where we deliver exceptional Maintenance, Repair, and Overhaul (MRO) services for the engines of Emirates&rsquo; fleets. Our integrated team excels in Engine Technical Services (ETS), Propulsion Planning and Logistics, and more, all within our advanced Engine Shops and Test Cell. With a strong commitment to quality and safety, we streamline processes to strip, inspect, and rebuild engines seamlessly in one state-of-the-art location. Join us to be part of a team where precision and excellence drive every operation.
As a Technical Shop Support Engineer , you will provide technical support for the Emirates engine fleet and ensure that the Shop Visits are achieved at the highest level of standard as per Original Equipment Manufacturer (OEM) recommendations and Airworthiness requirements, and meeting the company requirements in terms of Quality, Turn Around Time and Cost Optimization.
In this role, you will:
<ul><li>Technically review the Airline workscope and associated set of documents. Provide feedback for possible changes. Customer 'Repair Specs' shall be used to verify the correctness of workscope levels. Cross-check verification of customer reports for system upload.
</li><li>Prepare and approve EEMC internal workscope that includes all the airline requirements (including Service Bulletins, Airworthiness Directives, Aircraft Maintenance Programme tasks, etc) and translate the work to be performed on the engine from customer workscope to Job Instructions.
</li><li>Prepare and/or approve all the Task cards in EEMC ERP system (IFS solution) so Planning and the shop floor production can review and prepare the work. Supervise the supply of the task cards to the shop floor (print format or e-Task card).
</li><li>Supervise Task cards customisation as necessary depending on the engine activities and feedback from Production.
</li><li>Provide continuous Technical Support to the shop floor for any enquiry related to the disassembly, inspection, repairs, tooling, capability, assembly, and testing of the engine. Support the New Repair process or the introduction of new modification.
</li><li>Coordinate with Engine's Manufacturer to request assistance for troubleshooting, clarification on Manuals and any sort of technical support beyond EEMC scope of responsibilities.
</li><li>Accountable for the compliance of all the technical instructions provided to the shop floor, as per regulatory requirements, Maintenance Organisation Exposition, Engineering Procedure Manual, Standard Operating Procedures etc.
</li><li>Supervise the review of Engine Manual revisions and Service Bulletins for Routine and Repair Task Card amendments.
</li><li>Provide support for the reconciliation of Shop Visit Report and Invoices on monthly basis with finance department
</li><li>Coordinate the release of engines after test and provide all the re-delivery documents such as but not limited to Life Limited Part status, Service Bulletins and Airworthiness Directives reports, AMP tasks list, Assembly Status Report, Carry Forward sheet, Ship loose, Ship Short, final release certificate; and organise/upload on the documents to the designated portals.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Degree in Aeronautical, Avionics, Mechanical, Electrical Engineering and/or holder of Aircraft Maintenance Engineering Licence for 5 years.
</li><li>Experience of 10+ years, with at least 7 years in Technical Support or equivalent.
</li><li>Thorough knowledge of latest technical developments and industry trends on respective Engine Systems.
</li><li>Ability to analyse and synthesise the technical information for implementation in cost effective ways.
</li><li>Excellent drafting and report writing skills.
</li><li>Demonstrable experience in managing complex tasks and decision making in a fast-paced environment.
</li>Should have experience in Engine Work-Scoping and Job Instructions Authoring. 
<li>
</li></ul><h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in this role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

EEMC Technical Shop Support Engineer I

Digipay

Role Overview:We are looking for a Tech Support Executive to assist clients and internal teams, troubleshoot issues, and ensure smooth technical operations.Responsibilities:Provide technical support to clients and internal teams.Troubleshoot hardware, software, and network issues.Maintain system and application documentation.Assist in setting up IT infrastructure.Escalate unresolved issues to senior IT teams.Requirements:1&ndash;3 years of experience in technical support or IT operations.Strong understanding of Windows, Linux, networks, and troubleshooting.Good communication and problem-solving skills.Location: Dubai, UAEEmployment Type: Full-time (Work from Office)Salary: From AED 3000-3,500/monthJob Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per month

Tech Support Executive

Explore 6882+ Technical support manager in Dubai this November. Find roles across top companies and apply now to boost your career.

6882 technical support manager jobs IN Dubai

Field Service Manager

Assistant IT Manager

Technical Account Manager

Technical Support ,

Assistant IT Manager

EEMC Technical Shop Support Engineer I

Tech Support Executive