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technical support manager

Eurosec Automation and Security Systems LLC

Key Responsibilities Service Coordination<ul><li>Receive and register client service requests and technical complaints.</li><li>Coordinate with technical support engineers and field technicians for issue resolution.</li><li>Schedule site visits, maintenance activities, and emergency support.</li><li>Track service tickets and ensure timely closure.</li></ul>Client Communication<ul><li>Act as the primary contact between clients and the technical team.</li><li>Provide updates to clients regarding service progress and issue resolution.</li><li>Handle customer inquiries and maintain high customer satisfaction.</li></ul>Technical Team Support<ul><li>Assist technical engineers by organizing service schedules and assignments.</li><li>Follow up with technicians to ensure tasks are completed according to schedule.</li><li>Escalate complex technical issues to the appropriate technical staff.</li></ul>Documentation &amp; Reporting<ul><li>Maintain service logs, maintenance schedules, and support documentation.</li><li>Prepare daily, weekly, and monthly support reports.</li><li>Maintain records of system warranties, maintenance contracts, and service history.</li></ul>Coordination with Other Departments<ul><li>Work closely with sales, project, and procurement teams for spare parts and service requirements.</li><li>Support project handover processes from the project team to the support team.</li></ul>Required Qualifications<ul><li>Diploma or Bachelor's degree in Business Administration, IT, Electronics, or related field.</li><li>Basic knowledge of ELV systems such as CCTV, Access Control, and Intercom systems is an advantage.</li></ul>Required Skills<ul><li>Strong organizational and coordination skills.</li><li>Good communication and customer service skills.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>Ability to manage multiple service requests simultaneously.</li></ul>Experience<ul><li>1&ndash;3 years experience in technical coordination, customer support, or service coordination, preferably in an ELV or technical services company.</li></ul>Additional Requirements<ul><li>Strong follow-up and problem-solving skills.</li><li>Ability to work in a fast-paced service environment.</li><li>Professional communication and reporting abilities.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Technical Support Coordinator -FEMALE

SMART POS TECHNOLOGIES

Job SummaryWe are looking for a highly skilled Technical Support Engineer to provide end-to-end support for software and hardware solutions. The role involves installation, troubleshooting, onsite support, system implementation, and customer training. The ideal candidate will ensure smooth system operations and deliver excellent technical service to clients.Key Responsibilities<ul><li>Install, configure, and maintain POS software and hardware systems</li><li>Provide onsite and remote technical support to customers</li><li>Diagnose and resolve hardware, software, network, and system issues</li><li>Handle installation of POS terminals, printers, scanners, cash drawers, and displays</li><li>Configure operating systems, drivers, and peripheral devices</li><li>Implement new systems and assist with customer onboarding</li><li>Conduct customer training on system usage, reports, and daily operations</li><li>Perform system upgrades, patches, and backups</li><li>Monitor system performance and prevent recurring issues</li><li>Maintain service reports, documentation, and customer records</li><li>Coordinate with development and technical teams for advanced issues</li><li>Provide emergency and after-hours support when required</li><li>Ensure compliance with company technical and security standards</li></ul>Technical Skills &amp; Requirements<ul><li>Strong knowledge of POS terminals, touchscreen systems, and workstations</li><li>Proficiency in Windows OS installation, configuration, and troubleshooting</li><li>Strong networking knowledge (TCP/IP, DNS, DHCP)</li><li>Ability to perform full system implementation from setup to go-live</li><li>Staff training on both hardware and software</li><li>Creating user manuals and training materials</li><li>Providing post-implementation support and follow-ups</li><li>Configuration of LAN, Wi-Fi, and VPN connections</li><li>Troubleshooting internet and network connectivity issues</li><li>Experience with POS software installation, activation, and configuration</li><li>Knowledge of database management (MySQL / SQL Server basics preferred)</li><li>Understanding of backup, restore, and data recovery procedures</li><li>Experience with cloud-based and web-based POS systems</li><li>Driver installation (OPOS, USB/Ethernet printers)</li><li>Experience with thermal printers, barcode scanners, cash drawers, customer displays, and weighing scales</li><li>Ability to troubleshoot motherboard, RAM, HDD/SSD, power supply, and peripheral issues</li><li>Knowledge of BIOS/UEFI configuration and firmware updates</li><li>Cabling, wiring, and network setup (LAN/WAN, routers, switches)</li></ul>Professional &amp; Soft Skills<ul><li>Strong analytical and problem-solving ability</li><li>High level of professionalism and integrity</li><li>Excellent communication and presentation skills</li><li>Customer-focused and service-oriented attitude</li><li>Ability to explain technical concepts in simple language</li><li>Time management and multitasking skills</li><li>Willingness to travel for onsite support</li><li>Ability to work independently and in a team</li></ul>Educational Qualifications<ul><li>Diploma / Bachelor&rsquo;s degree in IT, Computer Science, Electronics, or related field</li><li>Technical certifications (IT Support, Networking, Hardware) are an advantage</li><li>Minimum 1&ndash;3 years experience in POS / IT support (preferred)</li></ul>Driving License Valid UAE driving license ( mandatory)Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Technical Support Engineer

Warehouse gym

Job Title: IT Support Officer Department: IT Reports To: IT Manager Industry: Fitness / Health Club OperationsJob SummaryWe are seeking a proactive and service-oriented IT Support Officer to provide first-line IT support across Warehouse Gym locations. This role focuses on supporting gym operations, including access gate systems, Wi-Fi connectivity, business applications, and end-user devices, ensuring smooth daily operations for both staff and members.All complex or unresolved issues must be documented and escalated to the IT Manager for further investigation or vendor coordination.Key Responsibilities1. End-User &amp; Site Support<ul><li>Provide Level 1 IT support to staff across Warehouse Gym locations</li><li>Manage IT incidents and service requests via ticketing system, phone, email, or on-site visits</li><li>Troubleshoot and resolve basic hardware, software, and connectivity issues</li><li>Support gym staff during operational hours to minimize downtime</li></ul>2. Warehouse Gym Systems SupportProvide first-level support for gym operational systems including:Access Control &amp; Gate Systems<ul><li>Basic troubleshooting when gates are not responding</li><li>Perform connectivity and power checks</li><li>Log incidents and escalate to the IT Manager when required</li></ul>Gym Management Applications(POS systems, membership platforms, reporting tools)<ul><li>Resolve user access issues</li><li>Perform basic functionality checks</li><li>Document and escalate issues to the IT Manager when necessary</li></ul>Wi-Fi SupportTroubleshoot connectivity issues affecting:<ul><li>Front desk operations</li><li>Staff devices</li><li>Member Wi-Fi access</li></ul>Perform basic diagnostics and escalate complex issues.3. Microsoft &amp; Device Support<ul><li>Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint &ndash; basic level)</li><li>Assist with user onboarding and offboarding (account creation, device setup, access permissions)</li><li>Install, configure, and maintain:</li><li>Desktop and laptop computers</li><li>Printers, scanners, and peripherals</li><li>Perform routine IT system health checks across gym locations</li></ul>4. Operations &amp; Coordination<ul><li>Collaborate with Operations, Facilities, and external vendors under the guidance of the IT Manager</li><li>Escalate complex or unresolved issues with proper documentation</li><li>Maintain IT asset inventory and incident records</li><li>Follow Warehouse Gym IT policies, security standards, and operational procedures</li></ul>Required Skills &amp; KnowledgeBasic knowledge of:<ul><li>Windows operating systems and computer hardware</li><li>Networking fundamentals (LAN, Wi-Fi, IP addressing)</li><li>Microsoft Office / Microsoft 365</li></ul>Basic troubleshooting experience with:<ul><li>Access gates / access control systems</li><li>Gym management or business applications</li><li>On-site Wi-Fi connectivity issues</li></ul>Additional skills:<ul><li>Familiarity with IT ticketing systems</li><li>Strong customer service and communication skills</li><li>Analytical troubleshooting ability</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>0&ndash;2 years of IT support experience</li><li>Certifications such as CompTIA A+, Microsoft Fundamentals, or CCNA (basic networking) are an advantage</li></ul>Mandatory Requirements<ul><li>Valid UAE Driving License (mandatory)</li><li>Own car (mandatory)</li></ul>Personal Attributes<ul><li>Customer-focused with a calm and professional attitude</li><li>Willing to travel between multiple Warehouse Gym locations</li><li>Ability to work in a fast-paced operational environment</li><li>Strong problem-solving and time-management skills</li><li>Eagerness to learn and grow within the IT function</li></ul>Working Conditions<ul><li>On-site IT support role across multiple Warehouse Gym locations</li><li>Occasional weekend or after-hours support may be required</li><li>Close coordination with Operations and Facilities teams</li></ul>Job Type: Full-timePay: From AED7,000.00 per monthExperience:<ul><li>Information Technology: 1 year (Required)</li></ul>License/Certification:<ul><li>UAE Driving License and own car (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

IT Support Officer

Dubai Public Prosecution

<div><div>1- Addressing technical issues encountered by users of the remote investigation and litigation program immediately. 
2- Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance. 
3- Assisting the incident management team at Level One and Two with tasks that require being near system users. 
4- Identifying and determining user feedback regarding the remote investigation and litigation program. 
5- Guiding users in case of any unclear aspects in using the remote investigation and litigation program. 
6- Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center. 
7- Conducting regular checks to maintain the system's operational status and reporting technical issues. 
8- Documenting and analyzing customer feedback and expectations regarding continuous improvement.
9- Identifying technical issues and user feedback and addressing them according to priority<div> 
</div></div><div>
Qualifications<div></div> 
Bachelor's degree in Computer Science
Familiarity with systems and network management
Proficiency in softwares: Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat
Gender: Male and Female
Complete National Service (Male Candidates)</div></div>

Technical Support Officer

Manpower Middle East

<div>
 
 
 Location:
 
 Dubai, Onsite
 
 
 
 Languages:
 
 English (required), Arabic (preferred)
 
 
 
 Salary
 
 : upto AED 11000
 
 
 Job Description
 
 
 We are seeking an IT Onsite Support Specialist to deliver high‑quality technical assistance and ensure the smooth operation of IT infrastructure within our Dubai office. The ideal candidate will provide frontline support, manage IT assets, and collaborate closely with internal teams to maintain a secure and efficient technology environment.
 
 
 Tasks and Responsibilities
 
 <ul>
 <li>
 Serve as the primary point of contact for employees experiencing IT-related issues.
 </li>
 <li>
 Provide 1st and 2nd level technical support, troubleshooting hardware, software, and network problems.
 </li>
 <li>
 Install, configure, and maintain desktop hardware, software, and peripherals to ensure optimal usability and performance.
 </li>
 <li>
 Manage Active Directory and Exchange accounts, including user provisioning and changes.
 </li>
 <li>
 Support VPN, network switches, firewalls, and other infrastructure components.
 </li>
 <li>
 Oversee IT asset management and ensure proper lifecycle maintenance.
 </li>
 <li>
 Ensure compliance with IT standards, policies, and procedures while delivering solutions aligned with business objectives.
 </li>
 <li>
 Provide training and guidance to staff on IT systems and software applications.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate technical teams.
 </li>
 <li>
 Maintain clear communication with end-users regarding issue status, updates, and planned outages.
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Strong understanding of IT systems, hardware products, and technology trends.
 </li>
 <li>
 Minimum of 1 year of experience in a similar IT support role.
 </li>
 <li>
 Proficiency in:
 </li>
 <li>
 Windows OS (Windows 10 and 11)
 </li>
 <li>
 Microsoft Office and Microsoft 365 applications
 </li>
 <li>
 PC and laptop hardware, printers, and mobile devices
 </li>
 <li>
 Basic knowledge of Active Directory and Exchange
 </li>
 <li>
 ITIL certification and experience with ticketing systems (e.g., ServiceNow) are advantageous.
 </li>
 <li>
 Knowledge of GMP/GxP environments is an added benefit.
 </li>
 <li>
 Fluent in English, both written and spoken; Arabic is a plus.
 </li>
 <li>
 Strong customer service orientation and a passion for IT service delivery.
 </li>
 <li>
 Excellent communication, interpersonal, and organizational skills.
 </li>
 <li>
 Ability to work independently while following established processes.
 </li>
 <li>
 Flexible, adaptable, and collaborative team mindset.
 </li>
 </ul>
 
 
 
 
 
 Salary
 
 : upto AED 11000
 
 
 
</div>

IT Onsite Support / Infrastructure Management

Dicetek LLC

<div>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.
 </li>
 <li>
 Professional certification in IT Service Management, such as ITIL, is preferred.
 </li>
 <li>
 Additional certifications in incident management, service operations, or cybersecurity are an advantage.
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum 7 years of relevant experience in IT operations, production support, service management, or digital platform operations.
 </li>
 <li>
 Minimum 3 years of experience in a supervisory or leadership role managing support or operations teams.
 </li>
 <li>
 Proven experience in incident management, root cause analysis, service monitoring, and stakeholder coordination.
 </li>
 <li>
 Experience in government digital platforms, identity services, critical national systems, or high-availability environments is preferred.
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 <ul>
 <li>
 IT operations and production support management
 </li>
 <li>
 Incident management and major incident handling
 </li>
 <li>
 Root Cause Analysis and problem management
 </li>
 <li>
 Service monitoring and operational reporting
 </li>
 <li>
 Ticketing systems and SLA management
 </li>
 <li>
 Operational governance and documentation
 </li>
 <li>
 Change and release readiness support
 </li>
 <li>
 Stakeholder and vendor coordination
 </li>
 <li>
 Risk identification and escalation
 </li>
 <li>
 Operational investigation and issue analysis
 </li>
 </ul>
</div>

IT Support & Operations Lead

VALTRANS TRANSPORTATION SYSTEMS & SERVICES

Job Summary: The Assistant Project Manager supports the Project Manager in planning, executing, and closing ELV projects, including access control systems, parking management systems, and other electronic security solutions. The role ensures projects are delivered on time, within budget, and in compliance with technical and safety standards.Key Responsibilities:<ul><li>Assist in managing ELV projects from initiation to completion.</li><li>Coordinate with clients, consultants, contractors, and internal technical teams.</li><li>Support project planning, scheduling, and resource allocation.</li><li>Monitor project progress and prepare regular status reports.</li><li>Ensure installation and commissioning of:</li><li>Access Control Systems</li><li>Parking Management Systems</li><li>CCTV &amp; Security Systems</li><li>Structured Cabling &amp; Low Current Systems</li><li>Review technical drawings, BOQs, and project specifications.</li><li>Assist in cost control and budget monitoring.</li><li>Coordinate procurement of materials and ensure timely delivery.</li><li>Attend site meetings and provide technical support when required.</li><li>Ensure compliance with safety regulations and quality standards.</li><li>Support testing, commissioning, and project handover documentation.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Electrical Engineering, Electronics Engineering, or related field.</li><li>3+ years of experience in ELV, security systems, or electronics industry.</li><li>Knowledge of access control and parking system integration.</li><li>Familiarity with project management principles.</li><li>Proficiency in AutoCAD and MS Office.</li><li>Strong coordination and communication skills.</li><li>Experience in handling multiple projects simultaneously.</li><li>Problem-solving and decision-making abilities.</li><li>UAE driving license required.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthApplication Question(s):<ul><li>Can Join Immediately</li></ul>Experience:<ul><li>Assistant Project Manager: 3 years (Preferred)</li><li>Information Technology: 3 years (Preferred)</li><li>ELV / Access Control / Parking Systems: 3 years (Preferred)</li></ul>License/Certification:<ul><li>PMP (Project Management Professional) (Preferred)</li><li>UAE Driving License (Required)</li></ul>

Assistant Project Manager

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