technical support manager

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

IT Max Global

SummaryThe L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. Microsoft 365 applications, Azure administration is a must to apply! Main Duties<ul><li>Troubleshooting the issues related to Server Operating System</li><li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li><li>Responding and diagnosing problems through discussion with users and supervisor</li><li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li><li>Building, deploying and maintaining standard Windows updates and application installation packages</li><li>Monitoring and managing the backups, Antivirus</li><li>Monitoring customer&rsquo;s IT infrastructure, connectivity, and availability</li><li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li><li>Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li><li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li><li>Performing other duties as assigned</li></ul>Experience, qualifications, and skills <ul><li>BS F in Computer Science or IT related field</li><li>5 to 6 years of Desktop and Server support experience</li><li>Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li><li>Microsoft Certified System Engineer (MCSE) is Mandatory</li><li>Basic network trouble shooting</li><li>General understanding of ITIL Process</li><li>Experience providing customer support for server application software in a multi-site enterprise</li><li>Excellent customer service skills, including verbal and written communication skills</li><li>Excellent organizational and troubleshooting skills</li><li>Able to handle multiple tasks in a fast-paced environment</li><li>Ability to create and maintain positive and professional business relationships with both internal associates.</li><li>Proven diagnostic problem solving and solution development capabilities required</li><li>Fluency in English is a must &amp; Tagalog</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ? </li><li>Do you have extensive hands-on experience with active directory, local exchange, group policy? </li></ul>Experience:<ul><li>desktop support : 4 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Tagalog (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Technical Support Engineer

Solar Water Heating System supply and installation company LLC

Wanted technical support engineer / QC engineer in MEP field to support sales team for estimation / technical submittals etc for company in Dubai. Candidate should be graduate in Mechanical / Electrical engineering.Job Type: Full-timeWork Location: In person

Location Solutions

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.Task and Responsibilities<ul><li>Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect</li><li>Technical Support &ndash; Be part of the Support team</li><li>Technical Training &ndash; This will require the candidate to have excellent presentation skills and confidence when speaking in English.</li><li>Technical Writing &ndash; Compiling technical drawings and instructions for our products and solutions.</li><li>Provide technical assistance to colleagues within the company when required.</li><li>Answer customer requests using the ERP ticketing system.</li><li>Configuring IOT devices based on the customer&rsquo;s requirements</li><li>Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.</li><li>Create configurations for devices based on specific needs.</li><li>Collaborate with hardware manufacturers to address bugs and resolve issues.</li><li>Work closely with the system development team to implement improvement ideas and resolve bugs.</li><li>Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle's structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.</li><li>Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.</li><li>Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.</li><li>Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.</li><li>Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.</li></ul>Requirements<ul><li>Ability to understand and work with all types of clients.</li><li>Highly customer-oriented.</li><li>Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.</li><li>Advanced computer and software skills &ndash; MS Office included.</li><li>Attention to detail, systematic approach to problem-solving.</li><li>Professional attitude and behavior, customer-focused.</li><li>Highly organized, assertive, decisive, and patient.</li><li>Ability to build relationships with customers</li><li>Ability to work well both with a group and independently</li><li>Out of the box thinking mindset; is willing to learn and work in a dynamic environment</li><li>Driving License is a plus.</li><li>Graduate of BSECE or BSCpE is an advantage</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>License/Certification:<ul><li>Electronics and communication Engineer (Required)</li></ul>Work Location: In person

Chevron General Trading L.L.C

We are looking for an IT Hardware professional responsible for installation, configuration, maintenance, and troubleshooting of computer hardware, peripherals, and related IT equipment. The role ensures smooth day-to-day IT operations and hardware reliability across the organization.Key Responsibilities<ul><li>Install, configure, and maintain desktops, laptops, printers, scanners, and other IT hardware</li><li>Diagnose and troubleshoot hardware issues and perform repairs or replacements</li><li>Assemble and upgrade systems (RAM, HDD/SSD, power supply, etc.)</li><li>Provide end-user support for hardware-related issues (onsite/remote)</li><li>Maintain inventory of IT assets and spare parts</li><li>Coordinate with vendors for hardware procurement, AMC, and warranty claims</li><li>Perform preventive maintenance and regular system health checks</li><li>Assist in network setup (LAN cabling, switches, routers &ndash; basic level)</li><li>Ensure compliance with IT policies and security standards</li><li>Document hardware configurations, issues, and resolutions</li></ul>Required Skills &amp; Qualifications<ul><li>Diploma / Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Strong knowledge of computer hardware components and peripherals</li><li>Experience with Windows OS installation, configuration, and troubleshooting</li><li>Basic knowledge of networking (TCP/IP, LAN, Wi-Fi)</li><li>Familiarity with BIOS, drivers, and firmware updates</li><li>Ability to troubleshoot logically and work under minimal supervision</li></ul>Job Type: Full-timePay: AED3,000.00 - AED6,000.00 per monthWork Location: In person

IT Hardware Support Executive

STAR SAND BUILDING CONTRACTING L.L.C

Job Title: Technical Manager (Civil)Job SummaryWe are seeking an experienced Technical Manager (Civil) to lead and manage all technical aspects of our construction projects. The ideal candidate will have strong expertise in civil engineering, particularly in building construction, and will be responsible for ensuring projects are executed efficiently, within budget, and in compliance with quality and safety standards.Key Responsibilities* Lead and oversee all technical operations across multiple construction projects.* Review and approve drawings, shop drawings, method statements, and material submittals.* Ensure all works are executed as per approved drawings, specifications, and authority regulations.* Provide technical guidance and support to site engineers and project teams.* Coordinate with consultants, clients, architects, and subcontractors.* Identify and resolve technical issues, design discrepancies, and site challenges.* Monitor project progress and ensure timely delivery of milestones.* Support cost control, budgeting, and value engineering initiatives.* Ensure implementation of QA/QC procedures and compliance with HSE standards.* Review and manage variations, claims, and technical documentation.* Conduct regular site inspections and technical audits.* Prepare and present technical reports to senior management.Requirements* Bachelor&rsquo;s Degree in Civil Engineering (Master&rsquo;s degree is an advantage).* Minimum 10&ndash;15 years of experience in construction, preferably in UAE.* Strong experience in high-rise building projects is highly preferred.* Proven experience in a managerial or leadership role.* In-depth knowledge of construction methods, materials, and local regulations.* Proficiency in AutoCAD and other relevant engineering software.* Strong problem-solving and decision-making skills.* Excellent communication and leadership abilities.Preferred Qualifications* Experience working with reputable contracting companies in the UAE.* Familiarity with Dubai Municipality, Trakhees, or other authority approvals.* PMP or equivalent certification is a plus.Pay: AED20,000.00 - AED25,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in high-rise projects? What is the highest number of floors you have handled?</li><li>What is the Notice period in case of selection </li><li>What is your current visa Status ?</li></ul>Experience:<ul><li>Technical civil: 10 years (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Technical Manager

Moore JFC Group

Role Overview Moore JFC is seeking an experienced and proactive Assistant Tax Manager to join its growing Tax practice. The role is suited for a professional with 4&ndash;6 years of relevant tax experience, with hands‑on exposure to UAE Corporate Tax law and/or other regional or international tax regimes. The candidate will support the delivery of tax compliance and advisory engagements while managing day‑to‑day client interactions and mentoring junior team members. This role requires strong technical knowledge, sound judgment, and the ability to manage multiple engagements in a fast‑paced professional services environment. The Assistant Tax Manager is expected to demonstrate leadership, client‑management capabilities, and a commitment to maintaining high standards of quality, integrity, and regulatory compliance while staying abreast of evolving tax developments.Job Description<ul><li>Manage and review UAE CT compliance engagements, including tax computations, returns, and filings</li><li>Provide tax advisory support on UAE CT and other applicable tax matters</li><li>Review work performed by junior team members and provide technical guidance and mentoring</li><li>Liaise with clients to understand business operations and identify tax risks and opportunities</li><li>Support tax audits and manage correspondence with tax authorities</li><li>Conduct technical research and prepare advisory notes, opinions, and client deliverables</li><li>Monitor tax law changes and assess their impact on clients and internal processes</li><li>Ensure compliance with internal risk management, quality control, and documentation requirements</li></ul>Qualifications and Skills<ul><li>CA, ACCA, CPA, or equivalent professional qualification</li><li>4&ndash;6 years of relevant experience in tax, preferably within a professional services or consulting environment</li><li>Strong working knowledge of UAE Corporate Tax law; experience in other tax jurisdictions is an advantage</li><li>Excellent analytical, technical, and problem‑solving skills</li><li>Strong written and verbal communication skills in English</li><li>Ability to manage multiple engagements, meet deadlines, and handle client interactions independently</li><li>Proficiency in Microsoft Office applications and tax compliance tools</li></ul>Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthWork Location: In person

Assistant Tax Manager

Explore 1241+ Technical support manager in Dubai this May. Find roles across top companies and apply now to boost your career.

1241 technical support manager jobs In Dubai

Account Support Manager

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

IT Hardware Support Executive

Technical Manager

Assistant Tax Manager