customer support executive Jobs in Karachi

customer support executive

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customer service representative Jobs in Karachi

customer service representative

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international sales representative

technical support representative

Emerald Telecom Private Limited

Job Description (Including but not limited to):<ul><li>Provide remote technical troubleshooting and support.</li><li>Manage and resolve support tickets.</li><li>Assist customers primarily in the UK, as well as in the US, Canada, and Australia.</li><li>Respond to customer queries via calls or emails, offer guidance, perform software installations, and train customers on product usage.</li><li>Coordinate with the Product Development team to report and resolve issues.</li><li>Diagnose and resolve hardware and software-related problems.</li><li>Assist prospects by helping them troubleshoot and resolve their issues.</li></ul>Required Experience:<ul><li>Experience with software and software support.</li><li>Prior experience in a support role is an advantage.</li><li>Strong spoken and written English communication skills.</li><li>Knowledge of Voice over IP (VoIP) is a plus.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>What will be your expected salary?</li><li>Do you speak fluent english?</li><li>Can you work in the rotational shifts (weekly wise) and rotationals OFFs?</li><li>What's your current salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Inbound Technical Support Representative – UK Market

Logon Broadband Pvt Ltd

Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.Availability to work flexible hours, including evenings, night shifts, weekends, and holidays.We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 30th February, 2026.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs30,000.00 - Rs45,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (CSR) ISP Industry

NetEx Technologies

About the Role:***READ SALARY DETAILS BEFORE YOU APPLY***We&rsquo;re looking for a skilled Technical Support Specialist to help our clients with their IT needs. This is an on-site position for someone experienced in IT, networking, and troubleshooting servers and computers. You should also be comfortable working with Azure, Microsoft 365 services (Exchange Online, SharePoint Online, Teams), Microsoft licensing, VoIP, and PBX phone systems. Strong English communication skills are important.What You&rsquo;ll Do:<ul><li>Provide Support: Help clients with IT and networking issues.</li><li>Fix Problems: Find and solve hardware and software problems quickly.</li><li>Work with Clients: Talk to clients, understand their issues, and guide them through solutions.</li><li>Keep Records: Document the issues and solutions you provide.</li><li>Solve Challenges: Use your technical skills to handle more complex IT problems.</li></ul>What We&rsquo;re Looking For (experience in):<ul><li>IT, networking, and computer troubleshooting</li><li>Windows Servers (Server 2016 and higher)</li><li>Desktop operating Systems</li><li>Microsoft Azure</li><li>Microsoft 365 services (Exchange Online, SharePoint Online, Teams)</li><li>Microsoft licensing</li><li>VoIP and PBX phone systems</li><li>Strong English skills, both speaking and writing.</li><li>Ability to solve problems and communicate clearly.</li><li>Self-motivated and able to work independently.</li></ul>Requirements:<ul><li>Full-time availability.</li><li>Bachelor&rsquo;s degree preferred.</li><li>At least 2 year of technical support experience.</li><li>Performance-based bonuses available.</li></ul>Shift timing<ul><li>Full-time availability.</li><li>Monday to Saturday</li><li>6PM - 3AM or 8PM - 5AM (Pakistan local time)</li></ul>Why Join Us: This is a great opportunity for someone who loves technology and wants to deliver excellent technical support. If you meet the requirements and are excited about the role, we&rsquo;d love to hear from you.Job Type: Full-timePay: Rs30,000.00 - Rs37,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Technical Support: 1 year (Required)</li></ul>Work Location: In person

Technical Support Specialist (Remote)

Caregenix Solutions

Caregenix Solutions &ndash; Karachi Full-Time | Night Shift (7:00 PM &ndash; 4:00 AM) Salary: PKR 90,000 &ndash; 130,000/month Benefits: Fuel/Transport AllowanceAbout Caregenix SolutionsCaregenix Solutions is a leading healthcare IT company providing remote patient monitoring and support services for US-based healthcare providers. We are committed to delivering high-quality, tech-enabled healthcare support solutions.Job OverviewWe are hiring experienced Customer Support Representatives (CSRs) to join our night shift team. This role involves providing support to US clients in the healthcare sector. If you have 2&ndash;3 years of experience supporting US customers, we want to hear from you!Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat</li><li>Provide support for healthcare-related services and remote monitoring systems</li><li>Troubleshoot technical and non-technical issues</li><li>Document all interactions accurately in support tools</li><li>Work closely with internal teams to resolve issues efficiently</li><li>Maintain a high level of professionalism and empathy</li></ul>Qualifications<ul><li>2&ndash;3 years of CSR experience handling US-based clients (required)</li><li>Excellent English communication skills &ndash; both written and verbal</li><li>Ability to work night shifts (US-Hours)</li><li>Strong problem-solving and customer handling skills</li><li>Education: Intermediate or higher</li><li>Familiarity with CRMs and support platforms is a plus</li></ul>What We Offer<ul><li>Competitive salary: PKR 90,000 &ndash; 130,000/month</li><li>Fuel/transport allowance</li><li>Supportive work culture</li><li>Career growth in the healthcare IT sector</li><li>Paid training provided</li></ul>Job Type: Full-timePay: Up to Rs130,000.00 per monthApplication Question(s):<ul><li>Would you be able to manage night shift? (7pm-4am)/US Time zone?</li><li>What is your expected pay?</li></ul>Work Location: In person

Customer Support Executive

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
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 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Appicoders Inc.

Customer Support Representative (Software Application &amp; Upsell)Job Overview:We are seeking a proactive and customer-focused Customer Support Representative (CSR) with strong experience in software application support and upselling. The ideal candidate will have prior experience handling US-based clients, possess excellent communication skills with a fluent US accent, and demonstrate strong coordination abilities within internal teams.Key Responsibilities:Provide end-to-end support for company software applications, ensuring a smooth and satisfactory client experience.Handle inbound and outbound communication with US-based clients in a professional and confident manner.Identify upselling opportunities and promote additional services or features based on client needs.Manage and obtain proper client sign-offs on completed tasks, updates, or project milestones.Oversee basic product maintenance coordination, including follow-ups with the technical team for bug fixes, updates, and enhancements.Ensure timely responses to client queries, maintaining high standards of responsiveness and service quality.Maintain detailed records of customer interactions, issues, and resolutions.Coordinate effectively with development, sales, and project management teams to ensure smooth issue resolution.Maintain long-term client relationships to improve retention and customer satisfaction.Required Qualifications &amp; Skills:Must have fluent US accent with prior experience handling US-based clients.Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or a related field.Proven experience in software application support (SaaS or web/mobile applications preferred).Strong understanding of client communication, follow-ups, and professional email etiquette.Experience in managing client sign-offs and approvals for completed deliverables.Knowledge of product lifecycle basics and ability to coordinate product maintenance activities.Highly responsive with the ability to handle multiple client queries efficiently.Strong communication and coordination skills within cross-functional teams.Minimum 1-2 years of relevant experience in customer support or software application support roles.Location: Shahrah e Faisal, KarachiTimings: 6pm-3am (onsite)Job Type: Full-timeWork Location: In person

CSR (Software Application & Upsell)

Customer Support Coordinator Female ( ISP Operations )Location: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Coordinator, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:<ul><li>1&ndash;2 years in ISP or telecom support environment.</li><li>Strong understanding of networking basics.</li><li>Experience handling escalations.</li><li>Data-driven mindset.</li><li>Strong leadership and communication skills.</li></ul>We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 30th February, 2026.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs35,000.00 - Rs50,000.00 per monthJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Coordinator ( ISP Industry )

Explore 1117+ Technical support representative in Karachi this March. Find roles across top companies and apply now to boost your career.