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customer service representative Jobs in Karachi

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technical support engineer

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customer services specialist Jobs in Karachi

customer services specialist

technical support representative

Logon Broadband Pvt Ltd

Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.Availability to work flexible hours, including evenings, night shifts, weekends, and holidays.We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 15th September, 2025.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs30,000.00 - Rs35,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative (CSR) ISP Industry

Gateway Systems

Company DescriptionGateway Systems is a global leader in software development and IT solutions, specializing in complex software projects and digital transformation. Our solutions span various sectors, including fleet management, GPS tracking, and comprehensive IT services. Our flagship product,Role DescriptionThis is a full-time on-site role in Kar&#257;chi for a Customer Support Representative at Gateway Systems. The Customer Support Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, effective communication, providing top-notch customer service, and troubleshooting any issues that may arise.Qualifications<ul><li>Graduation or above.</li><li>Proven experience in data analysis, preferably within a monitoring and evaluation framework.</li><li>Proficiency in Ms. Excel and similar tools for data manipulation and analysis.</li><li>Familiarity with web portal management and adeptness in interpreting data.</li><li>Strong problem-solving skills with acute attention to detail.</li><li>Excellent communication skills and ability to collaborate across teams.</li><li>Prior 2 years' experience in customer support or related roles is preferred.</li><li>The ability to communicate technical information in a simple manner &amp; Collaborative mindset</li><li>Support day-to-day operations by leveraging modern digital tools and platforms, including Google Workspace, Microsoft Outlook, and other CRM / cloud-based systems awareness.</li></ul>Perks &amp; Benefits:<ul><li>Market Competitive Salary</li><li>Lunch provided</li></ul>Why Join Us:<ul><li>Opportunity to contribute to cutting-edge technology supporting a critical public service.</li><li>Collaborative and dynamic work environment conducive to professional growth.</li><li>Competitive salary and comprehensive benefits package</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs65,000.00 per monthWork Location: In personJob Type: Full-timePay: Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Preferred)</li></ul>Work Location: In person

Management Trainee Officer

Hikvision Pakistan

<div>
 
 
 Job Responsibility
 
 
 <ul>
 <li>
 Coordinate with regional teams for HPP gifts redeem management
 </li>
 <li>
 Feedback collection about HPP usage and training management
 </li>
 <li>
 Assist in product launch event/seminar/webinar, online and offline.
 </li>
 <li>
 Willing to visit markets and support on-ground activities as required
 </li>
 <li>
 Support Marcom team for preparation of Product technical videos
 </li>
 <li>
 Support technical and Marcom team for key product promotion in DPP shops
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in IT or Computer Science or related field (or equivalent work experience) . Fresh graduates is avaliable.
 </li>
 <li>
 Excellent communication skills (verbal and written)
 </li>
 <li>
 Strong problem-solving skills and ability to troubleshoot technical issues
 </li>
 <li>
 Experience with Windows operating systems
 </li>
 <li>
 Experience with Microsoft Office Suite and other common software applications
 </li>
 <li>
 Familiarity with networking and internet technologies
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 installers-focused mindset and a desire to provide exceptional service
 </li>
 </ul>
</div>

技术支持

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

NCR Atleos

<div><div>About NCR Atleos</div><div>
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.</div><div></div><div>
POSITION SUMMARY &amp; KEY AREAS OF RESPONSIBILITY:</div><ul><ul><li>Position requires the application of knowledge of problem routing, tracking and escalation procedures, as well as knowledge of data entry software applications and related desktop tools</li><li>Gathers problem information and records data in desktop tools</li><li>Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service; Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to engineers within the territory</li><li>Receive and document service request and customer information; Gather problem information and determine criticality</li><li>Proactive planning, prioritizing, and assigning all outstanding work order tasks, ensuring the prompt delivery of service to meet our contractual terms and conditions; Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts</li><li>Follow Global Call Taking tools, process and procedures as documented and posted in GP&amp;S</li><li>Initiate dispatch request capture information and record data in desktop tools; Document, verify, and make appropriate corrections to the service request and customer profile; Provide parts management/coordination as assigned</li><li>Providing a central point of communication for engineers, handling any incoming messages that may require to be transmitted to the engineers within the territory; Working with Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall</li><li>Communicate with the Customer Advocates for permanent change to the customer profile</li><li>Ensuring the correct and timely closure and completion of all work orders</li><li>At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed</li><li>Contribute as a team member; Participate in team meetings and activities</li><li>Participate in objective setting, performance management, and reward and recognition programs; Participate in special projects to continuously improve processes, tools, systems and organization</li><li>Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business</li><li>Work environment involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs; Success of this position will be measured on speed of response, clarity and accuracy of captured information; Position is accountable for continuously receiving and handling high volumes of customer calls</li><li>Ability to work in a team environment and interacts with both internal and external customers</li></ul></ul><div></div><div>
BASIC QUALIFICATIONS:</div><ul><li>
High School Diploma</li><li>
0-1 years of experience</li><li>
PC/Keyboard proficiency; Understanding of Windows-based applications/tools</li><li>
MS office Skills - Excel, Word etc</li><li>
Excellent language/communication skills, verbal as well as listening skills</li><li>
Understanding of basic customer location/geography area knowledge</li></ul><div></div><div>
#Li-GB2 #Li-Hybrid</div><div>
Offers of employment are conditional upon passage of screening criteria applicable to the job.</div><div></div><div>
EEO Statement 
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.</div><div> 
Statement to Third Party Agencies</div><div>
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.</div></div><div></div>

Service Planner

Family Builders & Developers

We are seeking a proactive Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage tasks in a timely and efficient manner. You will be the voice of our brand responsible for engaging with clients, building lasting relationships, and ensuring a high level of satisfaction.RESPONSIBILITIES:<ul><li>Proactively engage with customers through phone, email, and chat support.</li><li>Handle inbound and outbound calls professionally and promptly.</li><li>Invite a set number of potential clients to the office and site for a brief discussion about the project on a daily basis.</li><li>Follow up with the potential clients on a daily basis.</li><li>Resolve customer inquiries, issues, and complaints in a timely manner.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Build and nurture positive relationships with clients to increase satisfaction and loyalty.</li><li>Identify customer needs and provide appropriate solutions or escalate when necessary.</li><li>Collaborate with sales and marketing teams to ensure smooth customer journeys.</li><li>Continuously seek feedback and suggest process improvements.</li><li>Meet or exceed performance metrics and KPIs.</li></ul>REQUIREMENTS:Education:<ul><li>Bachelor's degree (required)</li></ul>Experience:<ul><li>Minimum 3 years of experience as a Customer Service Representative or in a client-facing role.</li></ul>Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Proactive and confident in handling customer interactions.</li><li>Strong time management and multitasking abilities.</li><li>Exceptional interpersonal skills with a focus on relationship building.</li><li>Ability to work independently as well as collaboratively within a team.</li><li>Experience in telesales or outbound calling.</li><li>Multitasking ability in a fast-paced environment.</li><li>Attention to detail and problem-solving skills.</li><li>Team player with a collaborative attitude.</li><li>Must be Proficient in English.</li></ul>Technical Proficiency:<ul><li>Familiarity with customer service tools, CRM systems, and Microsoft Office.</li></ul>Location: Near Lucky One Mall, KarachiJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative

IBEX GlOBAL

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by developing a deep understanding of the company&rsquo;s products and services. The Customer Service Representative will also maintain customer records and escalate complex queries to the appropriate department.Qualifications<ul><li>Customer Service Representatives, Customer Support, and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Excellent written and verbal communication skills in English</li><li>Ability to empathize with customers and quickly understand customer needs</li><li>Experience working in a call center or customer service environment is a plus</li><li>Bachelor&rsquo;s degree in any field is preferred</li><li>Flexible schedule and ability to work weekends and holidays</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>Can you work in nights with door to door transport?</li></ul>Work Location: In person

Explore 1600+ Technical support representative in Karachi this September. Find roles across top companies and apply now to boost your career.

1600 technical support representative jobs IN Karachi

Customer Support Representative (CSR) ISP Industry

Management Trainee Officer

技术支持

Customer Services Specialist

Service Planner

Customer Service Representative

Customer Service Representative