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Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  Division
  <br/>
  <br/>
 </strong>
 Constellation&rsquo;s Dealership Group provides software and related services to dealerships across North America. The division delivers mission-critical solutions across specialized dealership markets, including Outdoor Power Equipment (OPE), Power Sports, Agriculture, Lift Truck, RV, and Marine industries. As part of Constellation Software Inc., a Canadian-based organization with annual revenues of approximately $3.5 billion, the Dealership Group supports a wide portfolio of market-leading dealership management systems.
 <br/>
 <br/>
 Division Link: https://chartersoftware.com/
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a detail-oriented and customer-focused
 <strong>
  Technical Support Specialist (Accounting)
 </strong>
 to join our team. In this role, you will provide Tier 2 technical application support to customers, primarily via telephone, while also supporting email and live chat inquiries. You will be responsible for troubleshooting complex functional and accounting-related software issues, ensuring accurate resolutions, and maintaining high customer satisfaction standards. This position is based in our Lahore Contour Software office.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tier 2 Application Support: Provide advanced technical and functional support for proprietary dealership software, addressing complex accounting and system-related inquiries.
  </li>
  <li>
   Customer Interaction: Assist customers via telephone, email, and live chat while maintaining professionalism and strong service standards.
  </li>
  <li>
   Issue Troubleshooting: Diagnose and resolve software and basic hardware issues, ensuring minimal disruption to customer operations.
  </li>
  <li>
   Ticket Management: Open, prioritize, document, and close tickets using the support ticketing system, ensuring accurate and timely updates.
  </li>
  <li>
   Escalation Handling: Identify recurring or critical product issues and escalate them appropriately to the Team Lead or relevant internal teams.
  </li>
  <li>
   KPI Achievement: Meet or exceed performance metrics including ticket closure rates, average resolution time, and customer satisfaction targets (80%+ positive rating).
  </li>
  <li>
   After-Hours Support: Handle after-hours inquiries as required to support business continuity.
  </li>
  <li>
   Knowledgebase Maintenance: Contribute to and maintain up-to-date documentation and knowledgebase resources to improve support efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Support Experience: Minimum 1&ndash;2 years of experience in a software or technical support role, utilizing ticketing systems and knowledge bases.
  </li>
  <li>
   Accounting Knowledge: Basic ERP accounting knowledge including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).
  </li>
  <li>
   Accounting Systems Exposure: Experience working with accounting platforms such as QuickBooks or similar systems.
  </li>
  <li>
   Analytical Skills: Strong analytical thinking and problem-solving capabilities with attention to detail.
  </li>
  <li>
   Customer Service Excellence: Professional, polite, and customer-focused approach in all interactions.
  </li>
  <li>
   Communication Skills: Outstanding verbal and written English communication skills.
  </li>
  <li>
   Technical Proficiency: Strong working knowledge of Microsoft Office Suite.
  </li>
  <li>
   Education: Bachelor&rsquo;s degree or equivalent experience (preference for Accounting or Business Management background).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   SQL &amp; Database Knowledge: Familiarity with data and database management systems, including basic SQL skills.
  </li>
  <li>
   Cloud &amp; On-Premise Exposure: Understanding of both on-premise and cloud-based software environments.
  </li>
  <li>
   Operating Systems Knowledge: Working knowledge of Windows OS and basic hardware troubleshooting.
  </li>
  <li>
   International Exposure: Experience living or studying in North America or the U.K. (optional).
  </li>
  <li>
   Proactive &amp; Adaptable: Quick learner with the ability to thrive in a structured, KPI-driven support environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment &amp; Shift Timings
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Standard Shift: 9:00 AM &ndash; 6:00 PM Eastern Standard Time
  </li>
  <li>
   Weekend Availability: Willingness to work weekends, if required
  </li>
  <li>
   Location: Lahore (Contour Software Office)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Technical Support Specialist (Accounting)

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:</div></div><div><div>
Constellation&rsquo;s Dealership Group provides software and related services to dealerships across North America. The division delivers mission-critical solutions across specialized dealership markets, including Outdoor Power Equipment (OPE), Power Sports, Agriculture, Lift Truck, RV, and Marine industries. As part of Constellation Software Inc., a Canadian-based organization with annual revenues of approximately $3.5 billion, the Dealership Group supports a wide portfolio of market-leading dealership management systems.</div></div><div><div>
Division Link: <div>https://chartersoftware.com/</div></div></div><div><div>
Job Description:</div></div><div><div>
We are seeking a detail-oriented and customer-focused Technical Support Specialist (Accounting) to join our team. In this role, you will provide Tier 2 technical application support to customers, primarily via telephone, while also supporting email and live chat inquiries. You will be responsible for troubleshooting complex functional and accounting-related software issues, ensuring accurate resolutions, and maintaining high customer satisfaction standards. This position is based in our Lahore Contour Software office.</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li> Tier 2 Application Support: Provide advanced technical and functional support for proprietary dealership software, addressing complex accounting and system-related inquiries.</li><li> Customer Interaction: Assist customers via telephone, email, and live chat while maintaining professionalism and strong service standards.</li><li> Issue Troubleshooting: Diagnose and resolve software and basic hardware issues, ensuring minimal disruption to customer operations.</li><li> Ticket Management: Open, prioritize, document, and close tickets using the support ticketing system, ensuring accurate and timely updates.</li><li> Escalation Handling: Identify recurring or critical product issues and escalate them appropriately to the Team Lead or relevant internal teams.</li><li> KPI Achievement: Meet or exceed performance metrics including ticket closure rates, average resolution time, and customer satisfaction targets (80%+ positive rating).</li><li> After-Hours Support: Handle after-hours inquiries as required to support business continuity.</li><li> Knowledgebase Maintenance: Contribute to and maintain up-to-date documentation and knowledgebase resources to improve support efficiency.</li></ul></div><div></div><div><div>
Required Skills &amp; Experience:</div></div><div><ul><li>Technical Support Experience: Minimum 1&ndash;2 years of experience in a software or technical support role, utilizing ticketing systems and knowledge bases.</li><li>Accounting Knowledge: Basic ERP accounting knowledge including Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL).</li><li>Accounting Systems Exposure: Experience working with accounting platforms such as QuickBooks or similar systems.</li><li>Analytical Skills: Strong analytical thinking and problem-solving capabilities with attention to detail.</li><li>Customer Service Excellence: Professional, polite, and customer-focused approach in all interactions.</li><li>Communication Skills: Outstanding verbal and written English communication skills.</li><li>Technical Proficiency: Strong working knowledge of Microsoft Office Suite.</li><li>Education: Bachelor&rsquo;s degree or equivalent experience (preference for Accounting or Business Management background).</li></ul></div><div></div><div><div>
Desired Skills &amp; Experience:</div></div><div><ul><li>SQL &amp; Database Knowledge: Familiarity with data and database management systems, including basic SQL skills.</li><li>Cloud &amp; On-Premise Exposure: Understanding of both on-premise and cloud-based software environments.</li><li>Operating Systems Knowledge: Working knowledge of Windows OS and basic hardware troubleshooting.</li><li>International Exposure: Experience living or studying in North America or the U.K. (optional).</li><li>Proactive &amp; Adaptable: Quick learner with the ability to thrive in a structured, KPI-driven support environment.</li></ul></div><div></div><div><div>
Work Environment &amp; Shift Timings:</div></div><div><ul><li>Standard Shift: 9:00 AM &ndash; 6:00 PM Eastern Standard Time</li><li>Weekend Availability: Willingness to work weekends, if required</li><li>Location: Lahore (Contour Software Office)</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:<br>
<div>Jonas Club</div>, a division of Jonas Software, an operating group of Constellation Software Inc , has helped over 2,300 clubs around the world Client the right mix of software solutions to optimize the management of their unique businesses. We have achieved this by providing, and customizing, a fully integrated suite of applications designed to manage business areas such as Accounting &amp; Membership, Food &amp; Beverage, Retail Sales, Spas, Gyms, Fitness Centers &amp; Classes, Payroll, Employee Management &amp; HR, Hotels, Marinas &amp; more.</div></div><div></div><div><div><br>
The Position:</div></div><div><div>
This role directly supports the company&rsquo;s goals by ensuring that customers and internal teams can effectively learn and adopt Jonas Club products through a stable, well managed LMS. By keeping training content accurate, up to date, accessible, and aligned with product releases, the role helps drive product adoption, reduce support friction, and improve customer experience.</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><div><br>
LMS Administration</div></div><div><ul><li><div>
Manage day-to-day operations of the LMS (Articulate Reach 360)</div></li></ul></div><div><ul><li><div>
Update and maintain existing courses to reflect product improvements and new features</div></li></ul></div><div><ul><li><div>
As proficiency grows, create the quarterly <i>What&rsquo;s New</i><i> </i>courses based on release notes</div></li></ul></div><div><ul><li><div>
Prepare courses for publication by linking references, uploading course PDFs and completing final QA steps</div></li></ul></div><div><ul><li><div>
Flag content gaps, technical issues, or inconsistencies for review by the Sr. Digital Education Specialist before publishing</div></li></ul></div><div><ul><li><div>
Monitor and troubleshoot technical issues and coordinate with the platform provider when needed</div></li></ul></div><div><ul><li><div>
Ensure content is accessible, organized, and consistently branded by adding alt text, video captions, and integrating AI-generated audio narration for accessibility and engagement</div></li></ul></div><div><ul><li><div>
Develop AI-assisted quizzes aligned with learning objectives and product accuracy</div></li></ul></div><div></div><div><div>
Reporting &amp; Insights</div></div><div><ul><li><div>
Provide timely updates on course status, user issues, and LMS performance to the Sr. Digital Education Specialist to support planning and decision-making</div></li></ul></div><div><ul><li><div>
Generate and distribute regular learning performance reports for leaders and stakeholders</div></li></ul></div></div><div><div><ul><li><div>
Maintain the Users Excel file to support internal teams with client registration verification</div></li></ul></div><div></div><div><div>
User Support &amp; Engagement</div></div><div><ul><li><div>
Manage user accounts across clients and internal staff, including onboarding, updates, and troubleshooting</div></li></ul></div><div><ul><li><div>
Register new support site accounts for the Academy to increase product awareness</div></li></ul></div><div><ul><li><div>
Future: Support manual setup for client team-based training assignments</div></li></ul></div><div></div><div><div><br>
Required Skills &amp; Qualifications:</div></div><div><ul><li><div>
2+ years of experience in LMS administration or a similar training technology role</div></li></ul></div><div><ul><li><div>
Proficiency in one or more LMS platforms (Articulate, Docebo, Cornerstone, etc.) and instructional design or course authoring tools (e.g., Rise 360, Storyline)</div></li></ul></div><div><ul><li><div>
Strong understanding of SCORM/xAPI and e-learning course standards</div></li></ul></div><div><ul><li><div>
Proficient with Excel and LMS-related data tracking</div></li></ul></div><div><ul><li><div>
Excellent attention to detail, organization, and follow-through</div></li></ul></div><div><ul><li><div>
Strong written and verbal communication skills</div></li></ul></div><div><ul><li><div>
Able to execute course publishing workflows (uploads, links, QA)</div></li></ul></div><div><ul><li><div>
Familiarity with accessibility standards (alt text, structure content, captions, colour contrast, etc.)</div></li></ul></div><div></div><div><div>
Nice to Have:</div></div><div><ul><li><div>
Familiarity with customer education programs or client onboarding</div></li></ul></div><div><ul><li><div>
Background in L&amp;D or technical support</div></li></ul></div><div></div><div><div><br>
Success Profile &amp; Behaviours (Lominger Competencies)</div></div></div><div></div><div><div><div>
The ideal candidate will demonstrate strength in the following Lominger leadership competencies:</div></div><div><ul><li><div>
Learning Agility &ndash; Quickly grasps new tools, systems, and content needs; applies learning to improve outcomes.</div></li></ul></div><div><ul><li><div>
Customer Focus &ndash; Anticipates learner needs and removes friction from the learning journey.</div></li></ul></div><div><ul><li><div>
Priority Setting &ndash; Manages multiple tasks and stakeholders, using time effectively and focusing on what matters most.</div></li></ul></div><div><ul><li><div>
Action-Oriented &ndash; Takes initiative and follows through independently.</div></li></ul></div><div><ul><li><div>
Problem Solving &ndash; Applies sound judgment and logical reasoning to diagnose issues and recommend improvements.</div></li></ul></div><div><ul><li><div>
Interpersonal Savvy &ndash; Builds relationships across departments with empathy, professionalism, and clear communication.</div></li></ul></div><div><ul><li><div>
Process Management &ndash; Defines, builds, and refines repeatable processes that improve user experience and team efficiency.</div></li></ul></div><div><ul><li><div>
Drive for Results &ndash; Holds self accountable for timely, high-quality outcomes and ongoing optimization.</div></li></ul></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li><div>
LMS is stable, user-friendly, and widely adopted</div></li></ul></div><div><ul><li><div>
Learners are actively engaged with clear paths to completion</div></li></ul></div><div><ul><li><div>
Managers and stakeholders have the data they need to support their teams</div></li></ul></div><div><ul><li><div>
Training content is well organized, and publishing workflows are completed consistently and accurately</div></li></ul></div><div><ul><li><div>
Courses are consistently updated to reflect new features, improvements, and release-driven product changes</div></li></ul></div><div><ul><li><div>
Quarterly What&rsquo;s New courses are produced accurately and on schedule</div></li></ul></div><div><ul><li><div>
Content meets accessibility standards, including alt text and AI-generated narration</div></li></ul></div><div><ul><li><div>
AI-assisted quizzes are accurate, aligned with product knowledge, and maintained across all courses</div></li></ul></div></div><div></div><div><div><div><i><br>
Work Schedule &amp; Availability</i></div></div><div><ul><li><div>
Training Schedule:<br>
9:00 AM &ndash; 4:00 PM EST (6:00 PM &ndash; 2:00 AM PKT) for a minimum of two weeks.</div></li></ul></div><div><ul><li><div>
Post-Training Schedule:<br>
Once training is complete, the hours worked can be 4:00am-12:00pm EST (02:00 PM - 10:00 PM PKT) (subject to change based on business needs)<br>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require.</div></li></ul></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Digital Education Assistant

Accounts Automated (BPO/Outsourcing)

<p><b>About Us</b></p><p>We are a growing Australian accounting firm providing bookkeeping, taxation, payroll, and advisory services to a diverse portfolio of clients across multiple industries. We are seeking a detail-oriented and motivated Accounts Associate to join our team and contribute to delivering high-quality financial services.</p><p><b>About the Role</b></p><p>As an Accounts Associate, you will play a key role in managing day-to-day accounting operations, supporting client reporting, and supervising junior team members. This position is ideal for someone with strong technical accounting skills who is looking to grow within a professional services environment.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise and mentor accounting trainees, providing guidance and support in daily tasks</li><li>Perform and review day-to-day bookkeeping and accounting entries to ensure accuracy and compliance</li><li>Manage accounts payable and accounts receivable processes, ensuring timely payments and collections</li><li>Prepare bank, supplier, and customer reconciliations</li><li>Assist in the preparation of monthly, quarterly, and annual financial statements</li><li>Support payroll processing and ensure compliance with Australian regulations</li><li>Monitor and improve internal accounting processes and procedures</li><li>Assist with audits, BAS preparation, tax filings, and other statutory compliance requirements</li><li>Communicate effectively with clients, team members, and management regarding financial matters</li><li>Identify opportunities to enhance efficiency and improve financial reporting processes</li></ul><p><b>About You</b></p><ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field</li><li>1-2 years of experience in bookkeeping or accounting, preferably within an accounting firm</li><li>Strong understanding of Australian accounting standards and compliance requirements</li><li>Experience with accounting software such as Xero, MYOB, QuickBooks, or similar platforms</li><li>Excellent attention to detail and organisational skills</li><li>Ability to manage multiple clients and deadlines effectively</li><li>Strong written and verbal communication skills</li><li>Ability to work independently while also contributing to a team environment</li></ul><p><b>What We Offer</b></p><ul><li>Exposure to a diverse client portfolio</li><li>Professional development and career growth opportunities</li><li>Supportive and collaborative team environment</li><li>Competitive salary package based on experience</li></ul><p>If you are a proactive and detail-oriented accounting professional looking to grow your career within a reputable Australian accounting firm, we encourage you to apply!</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Accounts Associate

The Infinity Group

<p><b>Accountant</b></p><p>ENGLISH SPEAKING ONLY</p><p>2 PROFESSIONAL REFERENCES REQUIRED</p><p>The Infinity Group is a contracting service provider for the construction industry based in London. We provide subcontractors&rsquo; payroll, removing the risk of IR35 and employment law-related issues.</p><p>Our service handles invoicing, receiving payments from construction companies or agencies, processing their payments, and deductions of CIS tax and Umbrella Service.</p><p>We are looking for an experienced <b>Senior Accountant</b> with strong technical skills in company accounts, compliance, and tax advisory who can support a full suite of client accounting services. You will be responsible for managing end-to-end financial reporting and statutory compliance while providing proactive tax planning and related advisory services to a diverse portfolio of clients.</p><p>This role suits a senior, qualified accountant who thrives in a fast-paced environment and can confidently engage with clients on complex accounting and tax issues.</p><p><b>Key Responsibilities</b></p><p><b>Financial Accounting &amp; Reporting</b></p><ul><li>Prepare and review <b>bookkeeping, management accounts, and year-end financial statements</b> in accordance with UK accounting standards.</li><li>Produce <b>financial reporting</b> including profit &amp; loss, balance sheet, and cash flow reports.</li><li>Ensure timely and accurate <b>annual accounts preparation and statutory filings</b> for Companies House and HMRC.</li><li>Maintain general ledger accuracy and supervise reconciliations.</li></ul><p><b>Taxation Services</b></p><ul><li>Lead <b>tax planning and compliance</b> for corporate clients, including advising on tax efficiency and reliefs.</li><li>Prepare and file <b>corporation tax returns</b>, CT600s, and supporting schedules.</li><li>Handle <b>self-assessment tax returns</b> for directors, sole traders, and individuals associated with client entities.</li><li>Support <b>VAT services</b>, including VAT return preparation, registration, and deregistration advice.</li></ul><p><b>Additional Compliance &amp; Advisory</b></p><ul><li>Assist with <b>audit support services</b>, preparing documentation and liaising with auditors.</li><li>Complete <b>CIS returns (CIS300)</b> and handle subcontractor reporting where relevant.</li><li>Provide <b>management accounting insights</b>, supporting budgeting, forecasting, and business performance decisions.</li></ul><p><b>Team Leadership &amp; Client Engagement</b></p><ul><li>Mentor and support junior accounting staff.</li><li>Build strong relationships with clients, explaining financial matters clearly and professionally.</li></ul><p><b>Candidate Requirements</b></p><p><b>Essential</b></p><ul><li>Professional accounting qualification (ACCA, ACA or equivalent).</li><li>Minimum <b>6 years&rsquo; post-qualification experience</b> in a senior accounting role.</li><li>Proven track record in preparing statutory accounts and supporting compliance filings.</li><li>Strong taxation knowledge</li><li>Experience in audit support, management accounts, and advisory.</li><li>Excellent communication skills</li><li>Experience working in an accountancy practice or serving multiple clients.</li></ul><p><b>What We Offer</b></p><ul><li>A senior, autonomous role with client exposure and strategic responsibility.</li><li>Opportunity to develop and lead accounting services across a growing client base.</li><li>Competitive salary commensurate with experience.</li><li>Professional development support.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you possess strong knowledge of UK corporation tax, VAT, and self-assessment, including tax filing and reporting?</li></ul><p>Experience:</p><ul><li>Accountant: 3 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: Remote</p>

Senior Accountant

VOLTRO By Falkenherz

<p><b>Senior Accountant &ndash; Falkenherz Group </b></p><p><b>Location:</b> Lahore <b>Job Type:</b> Full-time</p><p><b>Job Summary</b></p><p>Falkenherz Group is looking for an experienced and strategic <b>Senior Accountant</b> to lead the accounting and finance function. The ideal candidate will manage and execute accounting transactions with accuracy and timeliness, ensuring proper coding, processing, and updating in relevant systems. This role requires strong leadership, technical expertise, and the ability to provide regular, accurate updates on financial status and variances.</p><p><b>Key Responsibilities</b></p><ul><li>Manage day-to-day accounting operations, including bookkeeping, data entry, document filing, and reporting.</li><li>Lead monthly and annual financial closing, ensuring accurate and timely preparation of financial reports in compliance with company policies for all entities and business units.</li><li>Assist in the year-end audit process and liaise with auditors as required.</li><li>Oversee the full accounting cycle, including Accounts Payable (AP), Accounts Receivable (AR), payroll, bank reconciliations, and general ledger maintenance.</li><li>Manage budgeting, forecasting, and variance analysis; identify trends and provide actionable insights to management.</li><li>Develop, implement, and improve financial controls and accounting policies.</li><li>Streamline procurement processes, vendor management, and expense controls.</li><li>Liaise effectively with internal and external stakeholders to support financial operations.</li><li>Ensure compliance with statutory and regulatory requirements related to taxation, reporting, and corporate governance.</li><li>Support strategic initiatives through financial analysis, risk assessment, and scenario planning.</li></ul><p><b>Skills and Qualifications</b></p><ul><li>Master&rsquo;s degree in Accounting, Finance, or related field. ACCA, CPA, or CA certification is highly desirable.</li><li>5-6 years of progressive experience in accounting and finance, including at least 2 years in a managerial role.</li><li>Strong communication skills, with the ability to articulate ideas clearly and concisely, speak with confidence, and deliver effective presentations.</li><li>Strong expertise in financial reporting, IFRS, audits, budgeting, and statutory compliance.</li><li>Hands-on experience with QuickBooks and ERP/accounting software; advanced Excel skills required.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to work independently, prioritize tasks, and manage multiple responsibilities.</li><li>Strong analytical, problem-solving, and decision-making abilities.</li><li>High ethical standards and commitment to confidentiality.</li></ul><p><b>Core Competencies</b></p><ul><li><b>Financial Leadership:</b> Ability to guide the finance team and influence strategic decisions.</li><li><b>Analytical &amp; Strategic Thinking:</b> Translate financial data into actionable business insights.</li><li><b>Process Optimization:</b> Improve accounting processes, internal controls, and reporting efficiency.</li><li><b>Team Management:</b> Mentor, develop, and motivate the accounting team.</li><li><b>Communication:</b> Effectively communicate complex financial information to management and stakeholders.</li><li><b>Problem Solving &amp; Decision Making:</b> Resolve financial discrepancies and advise on business risks.</li><li><b>Time Management &amp; Organization:</b> Deliver high-quality results under tight deadlines.</li></ul><p>Pay: Rs250,000.00 per month</p><p>Work Location: In person</p>

senior Accountant

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:</div></div><div><div>
RentHub is a modern Rental Management System (RMS) serving equipment dealerships across North America. We help dealers increase rental revenue, improve fleet visibility, streamline contracts, and drive operational excellence.</div></div><div><div>
As we continue to grow, we are expanding our implementation and customer success capabilities to ensure world-class onboarding, dealer adoption, and measurable customer satisfaction.</div></div><div></div><div><div>
The Position:</div></div><div><div>
Technical Implementation &amp; Support Specialist will serve as a key extension of the RentHub North America team. This role combines technical onboarding, customer support coordination, dealer training, adoption coaching, and customer experience measurement.</div></div><div><div>
The ideal candidate is technically capable, highly organized, customer-focused, and confident communicating with dealership owners and rental managers in North America. Finalized candidate would work from Contour&rsquo;s Lahore office as an extension of the Global Support team.</div></div><div><div>
This position plays a critical role in:</div></div><div><ul><li><div>
Successful onboarding of new RentHub dealers</div></li></ul></div><div><ul><li><div>
Driving product adoption and reducing attrition</div></li></ul></div><div><ul><li><div>
Supporting live customers via calls and email</div></li></ul></div><div><ul><li><div>
Managing documentation and remote installations</div></li></ul></div><div><ul><li><div>
Tracking NPS and dealer satisfaction</div></li></ul></div><div><ul><li><div>
Improving our AI support agent (RAia) through documentation and training data</div></li></ul></div><div></div><div><div><br>
 Key Responsibilities</div></div><div></div><div><div>
1. Dealer Onboarding &amp; Implementation</div></div><div><ul><li><div>
Assist with remote RentHub installations via Microsoft Teams</div></li></ul></div><div><ul><li><div>
Coordinate onboarding schedules with North America team</div></li></ul></div></div><div><div><ul><li><div>
Prepare onboarding documentation and system setup materials</div></li></ul></div><div><ul><li><div>
Guide dealers through system configuration and go-live processes</div></li></ul></div><div><ul><li><div>
Record training sessions and create structured onboarding libraries</div></li></ul></div><div><ul><li><div>
Ensure smooth transition from implementation to active usage</div></li></ul></div><div></div><div><div>
2. Customer Support &amp; Communication</div></div><div><ul><li><div>
Monitor incoming customer emails and support calls</div></li></ul></div><div><ul><li><div>
Log and categorize support tickets accurately</div></li></ul></div><div><ul><li><div>
Ensure customers receive responses within defined SLAs</div></li></ul></div><div><ul><li><div>
Coordinate with developers on issue prioritization</div></li></ul></div><div><ul><li><div>
Communicate updates and resolutions clearly to dealers</div></li></ul></div><div><ul><li><div>
Maintain professional, confident communication with dealership owners and rental managers</div></li></ul></div><div></div><div><div>
3. Dealer Adoption &amp; Retention</div></div><div><ul><li><div>
Coach dealers on best practices for using RentHub</div></li></ul></div><div><ul><li><div>
Identify underutilized features and drive adoption campaigns</div></li></ul></div><div><ul><li><div>
Monitor usage metrics and identify at-risk dealers</div></li></ul></div><div><ul><li><div>
Conduct follow-up calls to improve engagement</div></li></ul></div><div><ul><li><div>
Support North America leadership in reducing dealer attrition</div></li></ul></div><div></div><div><div>
Primary success metrics:</div></div><div><ul><li><div>
Dealer Adoption Rates</div></li></ul></div><div><ul><li><div>
Dealer Attrition Rates</div></li></ul></div></div><div><div><ul><li><div>
Time-to-Go-Live</div></li></ul></div><div><ul><li><div>
Active Feature Utilization</div></li></ul></div><div></div><div><div>
4. NPS &amp; Customer Feedback Management</div></div><div><ul><li><div>
Conduct regular dealer surveys</div></li></ul></div><div><ul><li><div>
Track and report Net Promoter Score (NPS)</div></li></ul></div><div><ul><li><div>
Identify trends in dealer satisfaction</div></li></ul></div><div><ul><li><div>
Provide structured feedback summaries to leadership</div></li></ul></div><div><ul><li><div>
Coordinate follow-ups with detractors</div></li></ul></div><div><ul><li><div>
Support initiatives to improve customer experience</div></li></ul></div><div></div><div><div>
5. RAia AI Agent Improvement</div></div><div><ul><li><div>
Create structured video and written knowledge libraries</div></li></ul></div><div><ul><li><div>
Convert dealer training content into AI-consumable documentation</div></li></ul></div><div><ul><li><div>
Log frequently asked questions</div></li></ul></div><div><ul><li><div>
Help improve RAia&rsquo;s accuracy and response quality</div></li></ul></div><div><ul><li><div>
Test and validate AI responses for dealer-facing interactions</div></li></ul></div><div></div><div><div>
Required Skills &amp; Qualifications</div></div><div><ul><li><div>
2&ndash;5 years&rsquo; experience in technical support, SaaS onboarding, or customer success</div></li></ul></div><div><ul><li><div>
Strong written and spoken English (North America-facing role)</div></li></ul></div><div><ul><li><div>
Experience conducting video meetings (Microsoft Teams preferred)</div></li></ul></div><div><ul><li><div>
Highly organized and detail-oriented</div></li></ul></div></div><div><div><ul><li><div>
Comfortable working with CRM/ticketing systems</div></li></ul></div><div><ul><li><div>
Ability to explain technical concepts to non-technical users</div></li></ul></div><div><ul><li><div>
Self-motivated and able to work across time zones</div></li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li><div>
Experience with ERP, RMS, or dealership systems</div></li></ul></div><div><ul><li><div>
Background in SaaS implementation</div></li></ul></div><div><ul><li><div>
Experience measuring and analyzing NPS</div></li></ul></div><div><ul><li><div>
Familiarity with AI tools or chatbot training</div></li></ul></div><div><ul><li><div>
Rental or heavy equipment industry knowledge (a plus)</div></li></ul></div><div></div><div><div>
Work Schedule</div></div><div><ul><li><div>
Training Period: Monday &ndash; Friday aligned to Central Standard Time business hours<br>
Post-Training: Continued alignment with North American dealer support needs</div></li></ul></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Implementation & Support Specialist

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