customer service representative

it helpdesk specialist - alex office Jobs in Alexandria

it helpdesk specialist - alex office

customer engagement specialist (product specialist) Jobs in Alexandria

customer service agent Jobs in Alexandria

customer service agent

senior it specialist

technical support specialist

Misr Technology Services

<div>
 <strong>
  Helpdesk Specialist
 </strong>
 provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
 <br/>
 <br/>
 An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails
  </li>
  <li>
   Perform remote troubleshooting through diagnostic techniques and pertinent questions
  </li>
  <li>
   Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred
  </li>
  <li>
   Determine the best solution based on the issue and details provided by end users
  </li>
  <li>
   Walk the customer through the problem-solving process
  </li>
  <li>
   Direct unresolved issues to the next level of support personnel
  </li>
  <li>
   Provide accurate information on IT products or services
  </li>
  <li>
   Record events and problems and their resolution in logs
  </li>
  <li>
   Follow-up and update end user&rsquo;s status and information
  </li>
  <li>
   Pass on any feedback or suggestions by customers to the appropriate internal team
  </li>
  <li>
   Identify and suggest possible improvements in procedures
  </li>
  <li>
   Manage PC setup and deployment for new employees using standard hardware, images and software
  </li>
  <li>
   Perform timely workstation hardware and software upgrades as required
  </li>
  <li>
   Diagnosing and solving hardware/software faults
  </li>
  <li>
   Managing and troubleshooting any end-user equipment printers, scanners and VC
  </li>
  <li>
   Responsible to track assets and document the details
  </li>
  <li>
   Follows and implements the company&rsquo;s data security rules
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
  </li>
  <li>
   Years of experience at least 3 years
  </li>
  <li>
   Above average knowledge of networking protocols, especially TCP/IP
  </li>
  <li>
   Proven experience as a help desk specialist or other customer support role
  </li>
  <li>
   Tech savvy with working knowledge of office automation products, databases and remote control
  </li>
  <li>
   Good understanding of computer systems, mobile devices and other tech products
  </li>
  <li>
   Good knowledge of Microsoft Excel, Word and PowerPoint
  </li>
  <li>
   Ability to diagnose and resolve basic technical issues
  </li>
  <li>
   Proficiency in English
  </li>
  <li>
   Having a good knowledge of
  </li>
  <li>
   CompTIA A+
  </li>
  <li>
   ITIL Foundation
  </li>
  <li>
   Microsoft Certified Solutions Associate on Windows 10
  </li>
  <li>
   Excellent communication skills at all levels in the company
  </li>
  <li>
   Managing Priorities
  </li>
  <li>
   End user-oriented and cool-tempered
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
 <br/>
 <br/>
 TqkDxjntiF
</div>


IT Helpdesk Specialist - Alex Office

MISR TECHNOLOGY SERVICES

<div><p><b>Helpdesk Specialist</b> provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.</p><p>
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.</p><p><b>
Responsibilities</b></p><ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul><p><b>
Requirements and Qualifications
</b></p><ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul><p>
</p><p>TqkDxjntiF</p></div>

Concentrix

<div>
 <p>
  Are you a customer-centric individual with a passion for problem-solving and technology? We are currently seeking a dedicated CS Technical Support Representative to join our dynamic team in Alexandria - Smouha. As a CS Representative, you will play a crucial role in providing top-notch assistance to our valued customers and ensuring their satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Fluent in English (B2-C1).
  </li>
  <li>
   At least 0-6 months of CS experience or a work experience involving customer-interaction.
  </li>
  <li>
   Graduate/College drop out/Gap year student.
  </li>
  <li>
   Free to fully commit to a full time job.
  </li>
  <li>
   Able to commit to 24/7 rotational shifts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Offer exceptional technical support to customers via various channels such as phone, email, and live chat.
  </li>
  <li>
   Resolve customer inquiries, technical issues, and concerns promptly and effectively.
  </li>
  <li>
   Guide customers through troubleshooting steps and provide clear instructions for problem resolution.
  </li>
  <li>
   Document customer interactions, inquiries, and resolutions accurately in our support system.
  </li>
  <li>
   Collaborate with internal teams to escalate complex issues and ensure timely resolution.
  </li>
  <li>
   Stay updated on product knowledge and industry trends to deliver the best possible support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Shifts and Days Off:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   You will be part of a 24/7 rotational shift schedule.
  </li>
  <li>
   Days off will be on a rotational basis to accommodate work-life balance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   We value our employees' well-being and offer medical and social insurance coverage.
  </li>
  <li>
   Transportation assistance will be provided to ensure a smooth commute to and from work.
  </li>
  <li>
   A very competitive salary with attractive bonuses and allowances.
  </li>
  <li>
   Cost of living allowance
  </li>
  <li>
   KPIS bonus
  </li>
  <li>
   Allowance for night and overnight shifts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are enthusiastic about technology, possess excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you. Join our team and embark on an exciting journey to provide outstanding customer support!
 </p>
 <p>
 </p>
</div>


Customer Service Representative

Foodics

<div><p><b>Who Are We❓</b><br>
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p></p><p><b>
The Job in a Nutshell</b></p><p>
We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, (in addition to installing and configuring the system on-site), and solve on demand issues for them (especially during on-site visits in remote cities across Egypt, which requires frequent travel)!</p><p></p><p><b>
What Will You Do❓</b></p><ul><li>
Responsible for the initial product know-how and training (including on-site cashier and console training at customer locations).</li><li>
Travel to remote cities across Egypt to perform on-site installation and training for customers.</li><li>
Responsible for training, Install, configure and troubleshoot POS hardware, printers and networking devices requests.</li><li>
Ensure the branch is fully operational before go-live.</li><li>
Responsible for receiving calls on our unified number.</li><li>
Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.</li><li>
Close completed projects after completion.</li><li>
Share the customer&rsquo;s feedback with the Direct Manager on features and/or installation enhancements.</li><li>
Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.</li><li>
Coordinate with Sales, Onboarding, and Support teams to ensure smooth project delivery.</li></ul><p></p><p><b>
What Are We Looking For❓</b></p><ul><li>
Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related field.</li><li>
Must be based in Alexandria</li><li>
At least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies.</li><li>
Excellent problem-solving skills.</li><li>
Must have strong and excellent communication skills both written and oral.</li><li>
Fluency in English and Arabic is a must.</li><li>
Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.</li><li>
Must be flexible to work in a fast-paced and evolving environment.</li><li>
Willingness to travel frequently across Egypt and ability to work independently in remote locations.</li><li>
Experience in POS installation or field technical support and basic understanding of networking (routers, LAN, printers, IP configuration) is a plus.</li></ul><p></p><p><b>
What We Offer You❗</b><br>
We believe you will love working at Foodics!</p><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility.
</li><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div><p></p>

Professional Services Specialist - Remote Cities

Confidential

<p><strong>Senior IT Specialist </strong></p><p> </p><p>A Pioneer Industrial Company in Alexandria – Egypt is looking for a <strong>Senior IT Specialist with Minimum 7 years’ Experience working at high-capacity companies who</strong> goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly.</p><p> </p><p><strong>Core Responsibilities</strong></p><ul><li><strong>Cybersecurity &amp; Resilience:</strong> Implement a <strong>Zero-Trust Architecture</strong>. </li><li><strong>ERP &amp; OT Integration:</strong> Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company’s department </li><li><strong>Infrastructure Scalability:</strong> Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li><strong>Strategic Vendor Management:</strong> Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul><p><strong>Technical Requirements</strong></p><strong>Category</strong><strong>Requirement</strong><strong>Education</strong> Bachelor’s degree in Computer Science, IT, or related Engineering or Relative<strong>Experience</strong>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.<strong>Systems</strong>Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.<p> </p><p><strong>Leadership Profile</strong></p><ul><li><strong>The "Manager" Mindset:</strong> We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li><strong>Communication:</strong> Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li><strong>Professional Presence:</strong> We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p><strong>What We Offer</strong></p><ul><li>A high-authority role at the Digital Transformation system Department </li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul><p> </p>

Senior IT Specialist

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-06-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF41658Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

Selva trading

<p><b>Job Title: Senior Performance Marketing Specialist (Meta Ads, Google Ads &amp; SEO)</b></p><p><b>Location:</b> Remote (Office planned in the future)<br/><b>Salary:</b> Up to 15,000 EGP + performance-based bonuses</p><p>About the Role</p><p>We are looking for a <b>high-level Performance Marketing Specialist</b> who can take full ownership of the marketing funnel , from tracking setup to campaign execution, optimization, and scaling.</p><p>This is <b>not a beginner role</b>. We are hiring someone who already has proven experience, understands performance marketing deeply, and can deliver measurable results from day one.</p><p>Key Responsibilities</p><ul><li>Plan, launch, and scale high-performing campaigns on <b>Meta (Facebook/Instagram)</b> and <b>Google Ads</b></li><li>Build and execute <b>full-funnel strategies</b> (TOF / MOF / BOF)</li><li>Develop and implement <b>advanced SEO strategies</b></li><li>Set up, manage, and troubleshoot <b>tracking systems</b> (Meta Pixel, GA4, GTM, conversion APIs)</li><li>Continuously optimize campaigns based on <b>data, performance, and ROI</b></li><li>Conduct <b>A/B testing</b> across creatives, audiences, and landing pages</li><li>Analyze funnels and improve <b>conversion rates (CRO)</b></li><li>Work with international clients, especially in <b>GCC markets</b></li><li>Stay up to date with platform updates, trends, and new tools</li></ul><p>Requirements</p><ul><li>Proven, hands-on expertise in <b>Meta Ads, Google Ads, and SEO</b></li><li>Strong understanding of <b>audience targeting, segmentation, and scaling strategies</b></li><li>Solid experience with <b>tracking &amp; analytics</b> (GA4, GTM, pixels, attribution models)</li><li>Ability to <b>analyze data and make performance-driven decisions</b></li><li>Experience in <b>conversion rate optimization (CRO)</b> and funnel improvement</li><li>Strong <b>copywriting sense</b> and ability to guide creatives</li><li>Experience working <b>remotely</b> with strong time management and accountability</li><li>Comfortable working with <b>international clients</b>, especially in GCC markets</li><li>Self-starter with strong <b>problem-solving skills</b> &mdash; no hand-holding required</li></ul><p>Bonus Skills (Highly Preferred)</p><ul><li>Experience with <b>server-side tracking / Conversion API</b></li><li>Familiarity with tools like <b>SEMrush, Ahrefs, Screaming Frog</b>, etc.</li><li>Experience with <b>Shopify / WordPress</b></li><li>Basic understanding of <b>HTML/CSS</b></li><li>Experience using <b>automation or AI tools</b> in marketing workflows</li><li>Arabic &amp; English proficiency (for regional campaigns)</li></ul><p>Important Notes</p><ul><li>This role is strictly for <b>experienced professionals</b> , not for those &ldquo;trying to learn&rdquo;</li><li>You will be <b>tested</b> on real-world scenarios before hiring</li><li>You are expected to <b>own results</b>, not just run campaigns</li></ul><p>What We Offer</p><ul><li>Competitive salary (up to 15,000 EGP)</li><li>Attractive bonuses for high performers</li><li>Fully remote work environment</li><li>Opportunity to work on <b>international campaigns</b> and scale your expertise</li><li>Growth path with potential transition to an <b>office-based team in the future</b></li></ul><p><b>If you know exactly what you&rsquo;re doing and can prove it , apply now.</b></p><p>Pay: Up to E&pound;15,000.00 per month</p><p>Work Location: Remote</p>

Senior Marketing Specialist (Meta Ads, Google Ads & SEO)

Explore 36+ Technical support specialist in Alexandria this April. Find roles across top companies and apply now to boost your career.

36 technical support specialist jobs In Alexandria

IT Helpdesk Specialist - Alex Office

IT Helpdesk Specialist - Alex Office

Customer Service Representative

Professional Services Specialist - Remote Cities

Senior IT Specialist

Customer Service Agent

Senior Marketing Specialist (Meta Ads, Google Ads & SEO)