customer success specialist Jobs in Alexandria

customer success specialist

technical support specialist

Brix

<p>Customer Success Specialist</p><p>Enzo Dialer | Remote (Work from Home)</p><p>About Enzo Dialer</p><p>At Enzo Dialer, we believe collaboration is the engine of success. Our approach is transparent, results-driven, and focused on delivering real value. Our mission is to empower businesses through seamless, efficient, and automated solutions.</p><p>As we continue to grow, we are looking for a Customer Success Specialist who is passionate about building relationships and ensuring our clients have a stellar experience with our platform.</p><p>The Role: What You&rsquo;ll Do</p><ul><li>Onboard New Clients: Guide customers through a personalized setup process to ensure a smooth transition.</li><li>Build Partnerships: Act as a trusted advisor, helping clients maximize the value of our products.</li><li>Proactive Problem Solving: Address concerns and troubleshoot technical issues by collaborating with internal teams.</li><li>Drive Adoption: Educate clients on best practices, new features, and workflow optimizations.</li><li>Monitor Account Health: Track engagement metrics to identify at-risk customers and take proactive steps toward retention.</li><li>Advocate for the User: Gather client feedback to help our product and support teams constantly improve.</li></ul><p>What We&rsquo;re Looking For</p><ul><li>Experience: 1&ndash;3 years in Customer Success, Account Management, or a similar SaaS-focused role.</li><li>Communication: Exceptional verbal and written skills; you should be comfortable leading client meetings.</li><li>Problem-Solving: A &quot;solution-first&quot; mindset with the ability to navigate technical workflows.</li><li>Tech-Savvy: Proficiency with CRM tools and help desk software.</li><li>Customer-Obsessed: A genuine passion for helping others succeed and a proactive approach to relationship management.</li></ul><p>Remote Work Requirements</p><p>To be successful in this remote role, you must have:</p><ul><li>A Dedicated Workspace: A quiet, professional home office environment free from background noise.</li><li>Stable Connection: High-speed landline internet (Recommended: 20 Mbps Download / 2 Mbps Upload).</li><li>Hardware: Your own reliable laptop and a high-quality headset.</li></ul><p>Additional Details</p><ul><li>Industry: Outsourcing and Offshoring Consulting</li><li>Employment Type: Full-time</li><li>Location: 100% Remote</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;150.00 - E&pound;250.00 per hour</p><p>Experience:</p><ul><li>Customers success : 1 year (Preferred)</li><li>Saas : 2 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul>

Customer success specialist

Bishop Integrated Solutions,LLC

<div>
 <p>
  <strong>
   We&rsquo;re Hiring: Senior SEO Specialist (Immediate Hiring) Alexandria &ndash; Onsite
  </strong>
 </p>
 <p>
  <strong>
   Role Description :
  </strong>
 </p>
 <p>
  This is a full-time, on-site role located in Alexandria, Egypt. The Senior SEO Specialist will be responsible for conducting keyword research, performing SEO audits, optimizing on-page content, managing link-building strategies, and analyzing web analytics to improve website performance and search engine rankings. The role involves collaboration with the marketing and development teams to ensure effective strategies are implemented.
 </p>
 <p>
  <strong>
   Key Responsibilities :
  </strong>
 </p>
 <ul>
  <li>
   Develop, execute, and continuously optimize comprehensive SEO strategies (On-page, Off-page &amp; Technical SEO).
  </li>
  <li>
   Conduct in-depth keyword research and competitive analysis to identify growth opportunities.
  </li>
  <li>
   Optimize website content, service pages, and landing pages to improve rankings and user engagement.
  </li>
  <li>
   Monitor and analyze SEO performance using tools such as Google Analytics, Google Search Console, Ahrefs, and SEMrush.
  </li>
  <li>
   Increase qualified organic traffic, improve keyword rankings, and enhance conversion rates.
  </li>
  <li>
   Identify technical SEO issues (crawl errors, indexing problems, page speed, schema, site structure) and collaborate with developers to resolve them.
  </li>
  <li>
   Build and manage high-quality link-building strategies.
  </li>
  <li>
   Prepare detailed monthly reports with insights, performance analysis, and actionable recommendations.
  </li>
 </ul>
 <p>
  <strong>
   Requirements :
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;5 years of proven experience in SEO
  </li>
  <li>
   Strong expertise in SEO tools and industry best practices.
  </li>
  <li>
   Solid experience in content strategy and advanced link-building techniques.
  </li>
  <li>
   Deep understanding of technical SEO (site architecture, indexing, schema markup, Core Web Vitals, etc.).
  </li>
  <li>
   Analytical mindset with strong data interpretation and reporting skills.
  </li>
  <li>
   Ability to manage multiple projects and prioritize effectively.
  </li>
  <li>
   Strong communication and collaboration skills.
  </li>
  <li>
   Excellent English proficiency
  </li>
  <li>
   Must be a resident of Alexandria.
  </li>
 </ul>
 <p>
  📩 How to Apply
 </p>
 <p>
  <strong>
   Applicants should send their CV to:
  </strong>
 </p>
 <p>
  <strong>
   📧 careers@bishop-solutions.com
  </strong>
 </p>
 <p>
  <strong>
   Please mention &ldquo;SEO-101&rdquo; in the subject line of your email.
  </strong>
 </p>
 <p>
  <br/>
 </p>
</div>


SEO Expert

Sutherland

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
 <br/>
 <br/>
 We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sutherland is seeking a reliable and detail-oriented person to join us as an
 <strong>
  IT Specialist/Help Desk professional.
 </strong>
 We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
 <br/>
 <br/>
 <strong>
  Duties and responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction.
  </li>
  <li>
   Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
  </li>
  <li>
   Modify configurations, utilities, software default settings, etc. for the local workstation.
  </li>
  <li>
   Utilize and maintain the helpdesk tracking software.
  </li>
  <li>
   Document internal procedures.
  </li>
  <li>
   Install and configure new workstations/laptops, peripheral equipment and software.
  </li>
  <li>
   Maintain inventory of all equipment.
  </li>
  <li>
   Report issues to direct manager for escalation.
  </li>
  <li>
   Manage PC setup and deployment for new employees using standard hardware, images and software.
  </li>
  <li>
   Assign users and computers to proper groups in active directory.
  </li>
  <li>
   Perform timely workstation hardware and software upgrades as required.
  </li>
  <li>
   Maintain information systems knowledge base,
  </li>
  <li>
   Support users on standard office system applications.
  </li>
  <li>
   Handle supplier&rsquo;s communications for functional and/or technical support with regards to purchased software and hardware.
  </li>
  <li>
   Handel infrastructure, network cabling repairs, data center maintains requests
  </li>
  <li>
   Manage system users (access rights, permissions).
  </li>
  <li>
   Support a group of services (McAfee Antivirus, SCCM, WDS, etc).
  </li>
  <li>
   Handle the responsibility for all IT assets check inventory and Scan the assets.
  </li>
  <li>
   Manage all printers.
  </li>
  <li>
   Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s Degree in Communications &amp; Electronics Engineering, Computer Science, Information Systems, or related field.
 <br/>
 <br/>
 <strong>
  Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5 years hands-on experience in as a Helpdesk Department .
  </li>
  <li>
   2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Skills:
  <br/>
  <br/>
 </strong>
 Strong verbal and written English required
 <br/>
 <br/>
 <strong>
  Must have a deep understanding/strong knowledge of the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PC/Laptop hardware and software troubleshooting, diagnosis and repair
  </li>
  <li>
   Networking CCNA N+ is preferable
  </li>
  <li>
   OS MCITP Windows 10 and MCITIP infrastructure is preferable
  </li>
  <li>
   McAfee - end point compliance &amp; EPO server
  </li>
  <li>
   Sentinel One - end point compliance &amp; policy server
  </li>
  <li>
   SCCM end point compliance &amp; SCCM server console
  </li>
  <li>
   Onprem versus Outlook 365 client configuration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Interpersonal Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effective negotiation &amp; communication
  </li>
  <li>
   Effective problem solving &amp; analysis
  </li>
  <li>
   Effective follow up &amp; coordination
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Must be able to work onsite.
</div>


GTI Lead | Help Desk | Smouha | Onsite

<div><b>Company Description</b><p><br>
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.</p><p>
We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.</p><b><br>
Job Description</b><p><br>
Sutherland is seeking a reliable and detail-oriented person to join us as an <b>IT Specialist/Help Desk professional.</b> We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!</p><p><b>
Duties and responsibilities:</b></p><ul><li>
Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction.</li><li>
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.</li><li>
Modify configurations, utilities, software default settings, etc. for the local workstation.</li><li>
Utilize and maintain the helpdesk tracking software.</li><li>
Document internal procedures.</li><li>
Install and configure new workstations/laptops, peripheral equipment and software.</li><li>
Maintain inventory of all equipment.</li><li>
Report issues to direct manager for escalation.</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software.</li><li>
Assign users and computers to proper groups in active directory.</li><li>
Perform timely workstation hardware and software upgrades as required.</li><li>
Maintain information systems knowledge base,</li><li>
Support users on standard office system applications.</li><li>
Handle supplier&rsquo;s communications for functional and/or technical support with regards to purchased software and hardware.</li><li>
Handel infrastructure, network cabling repairs, data center maintains requests</li><li>
Manage system users (access rights, permissions).</li><li>
Support a group of services (McAfee Antivirus, SCCM, WDS, etc).</li><li>
Handle the responsibility for all IT assets check inventory and Scan the assets.</li><li>
Manage all printers.</li><li>
Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Education:</b></p><p>
Bachelor&rsquo;s Degree in Communications &amp; Electronics Engineering, Computer Science, Information Systems, or related field.</p><p><b>
Experience:</b></p><ul><li>
5 years hands-on experience in as a Helpdesk Department .</li><li>
2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)</li></ul><p><b>
Language Skills:</b></p><p>
Strong verbal and written English required</p><p><b>
Must have a deep understanding/strong knowledge of the following:</b></p><ul><li>
PC/Laptop hardware and software troubleshooting, diagnosis and repair</li><li>
Networking CCNA N+ is preferable</li><li>
OS MCITP Windows 10 and MCITIP infrastructure is preferable</li><li>
McAfee - end point compliance &amp; EPO server</li><li>
Sentinel One - end point compliance &amp; policy server</li><li>
SCCM end point compliance &amp; SCCM server console</li><li>
Onprem versus Outlook 365 client configuration</li></ul><p><b>
Interpersonal Skills:</b></p><ul><li>
Effective negotiation &amp; communication</li><li>
Effective problem solving &amp; analysis</li><li>
Effective follow up &amp; coordination</li></ul><br>
<b>
Additional Information</b><p><br>
Must be able to work onsite.</p></div><p></p>

KOMET INSTITUT

<p>We're looking for a <b>Social Media Specialist</b> who can plan, execute, and optimize social media content across multiple platforms. This role requires a strong understanding of content strategy, audience behavior, platform algorithms, and performance analysis.</p><p>You'll work closely with content creators, designers, and marketing managers to grow brand presence, engagement, and conversions.</p><p>&mdash;&mdash;</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and publish content across social media platforms (Instagram, Facebook, TikTok, Linkedin, etc.)</li></ul><ul><li>Plan monthly content calendars aligned with marketing goals.</li></ul><ul><li>Write engaging captions and adapt tone of voice per platform.</li></ul><ul><li>Monitor comments, messages, and engagement (or coordinate with moderation teams)</li></ul><ul><li>Analyze performance metrics and provide actionable insights.</li></ul><ul><li>Stay up to date with social media trends, features, and algorithm changes.</li></ul><ul><li>Coordinate with designers, video editors, and content creators.</li></ul><ul><li>Support paid campaigns with organic content optimization.</li></ul><p>&mdash;&mdash;</p><p><b>Requirements:</b></p><ul><li>Bachelor's degree in Marketing, Media, Communications, or related field (preferred)</li></ul><ul><li>2-4+ years of experience as a Social Media Specialist or similar role.</li></ul><ul><li>Strong understanding of social media platforms and content tormats.</li></ul><ul><li>Excellent written communication skills.</li></ul><ul><li>Strong organizational and time-management skills.</li></ul><ul><li>Ability to work in a fast-paced environment.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;1.00 - E&pound;2.00 per month</p><p>Application Question(s):</p><ul><li>We must fill this position urgently. Can you start immediately?</li><li>If immediate start is not possible, how many days until you can join?</li><li>What is your current salary?</li></ul><p>Experience:</p><ul><li>Social Media : 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Social Media Specialist

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-16-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39839U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p><br>
<p></p><p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p><br>
<p></p><p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p><br>
  <p> </p><p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>Additional information</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Costumer Service Representative- French

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Representative

Explore 62+ Technical support specialist in Alexandria this March. Find roles across top companies and apply now to boost your career.

62 technical support specialist jobs In Alexandria

Customer success specialist

SEO Expert

GTI Lead | Help Desk | Smouha | Onsite

GTI Lead | Help Desk | Smouha | Onsite

Social Media Specialist

Costumer Service Representative- French

Customer Service Representative