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technical support specialist

Insider.

<div>
 Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
 
 
 
 About Us
 
 
 
 We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing&mdash;offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
 
 
 We have just celebrated our
 
 $500M Series E
 
 funding round, led by
 
 General Atlantic
 
 . Before this, we&rsquo;ve unlocked unicorn status following our
 
 Series D
 
 round. We are backed by top-notch investors, including
 
 Sequoia Capital, QIA, Riverwood,
 
 and
 
 Endeavor Catalyst
 
 , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L&rsquo;Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
 
 
 Having unlocked unicorn status, Insider was congratulated for becoming one of the only
 
 woman-founded, women-led
 
 
 B2B SaaS unicorns
 
 in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
 
 The Top 1% of all software companies worldwide in G2&rsquo;s 2024 Software Awards
 
 , and
 
 named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and
 
 
 Monday.com
 
 . According to G2&rsquo;s Spring&rsquo;24 reports. Insider is also the
 
 #1 G2 Leader in 6+ categories
 
 , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
 
 
 When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
 
 
 Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
 
 
 Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners &amp; problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers&rsquo; success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment. We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer &amp; what we expect. But that&rsquo;s the thing that makes the difference between storytellers &amp; story makers; the things that grab your soul.
 
 
 
 As a Technical Support Specialist in Insider day in and day out you will;
 
 
 
 <ul>
 <li>
 play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services,
 </li>
 <li>
 become an excellent communicator while mastering problem-solving skills,
 </li>
 <li>
 work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners,
 </li>
 <li>
 troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider platform,
 </li>
 <li>
 contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
 </li>
 <li>
 meet important SLAs like response time and the lead time for issue resolutions which is an important aspect
 
 
 
 </li>
 </ul>
 
 We want you to join us while we are taking a step into the future if you;
 
 
 
 <ul>
 <li>
 have a Bachelor&rsquo;s Degree in Business, Communication, Programming, or Engineering related fields,
 </li>
 <li>
 have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams,
 </li>
 <li>
 have fluency in written and verbal English and Turkish,
 </li>
 <li>
 have a high sense of responsibility and accountability,
 </li>
 <li>
 are able to provide timely responses and follow up systematically,
 </li>
 <li>
 are a natural problem solver with a positive attitude and love for helping others succeed,
 </li>
 <li>
 have good debugging/troubleshooting skills,
 </li>
 <li>
 know your way around HTML, CSS, or other programming languages, would be a plus
 
 
 
 </li>
 </ul>
 
 While we are conquering the world, we are offering you;
 
 
 
 <ul>
 <li>
 A chance to work in an international, diverse, and inclusive environment,
 </li>
 <li>
 "Tech Talks" with famous and groundbreaking people from the software world,
 </li>
 <li>
 To be part of an industry that&rsquo;s shaping the future of customer experiences. Don't believe us? Just ask Google,
 </li>
 <li>
 Access and opportunity to gain a limitless network all over the globe,
 </li>
 <li>
 Access to many hard and soft skills pieces of training to help you improve and challenge yourself,
 </li>
 <li>
 access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge,
 </li>
 <li>
 A space to share your skills through training sessions and workshops if you wish. Sharing is caring!
 </li>
 <li>
 Inclusive Private Health Insurance,
 </li>
 <li>
 Smart Work Model side benefits to support food and bill expenses,
 </li>
 <li>
 The team activities that are bursting with fun,
 </li>
 <li>
 No Dress Code! This is a fast and innovative startup, you can wear whatever you want
 
 
 
 </li>
 </ul>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 
 
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
</div>

Technical Support Specialist (Fresh Grad)

ASEE

<div>
 
 ASEE Turkey is looking for
 
 Solution Specialist
 
 who will take part in the Contact Center Technologies team.
 
 
 
 
 
 As a Solution Specialist, you will:
 
 
 
 
 
 &middot; Resolve complex technical issues with the
 
 Contact Center
 
 infrastructure.
 
 
 &middot; Reproduce customers&rsquo; problems and provide them with Root Cause Analysis, assist customers in their problems and provide them with resolutions/suggestions to their issues.
 
 
 &middot; Participates in onsite and professional services activities, as required including: System Installation, Configuration and Customization, and Application Development.
 
 
 &middot; Serves as the direct point of technical contact to provide high quality Software and Hardware support to experts from our customers for
 
 Genesys
 
 solutions and related technologies.
 
 
 &middot; Responsible for staying up-to-date of current technologies, industry trends and develop advanced expertise in one of the following subject matters (Telephony, Networking, VOIP, DBs or Programming etc).
 
 
 
 
 
 
 Desired Skills and Experience
 
 
 
 &middot; 3+ years of experience Contact-center technologies and systems
 
 
 &middot; Analytical and troubleshooting skills.
 
 
 &middot; Voice over IP (SIP protocol) and Computer Telephony Integration (troubleshooting and configuration).
 
 
 &middot; Troubleshooting and reproducing customers&rsquo; problems to find root cause.
 
 
 &middot; Maintains a positive and enthusiastic team attitude.
 
 
 &middot; Ability to work well with on-site and with remote team members.
 
 
 
 
 
 
 
 
 
 What we offer:
 
 
 
 &middot; Work within a growing team of professionals from which you can learn constantly.
 
 
 &middot; Opportunity to work within an international environment.
 
 
 &middot; Self-Development opportunities; annual training budget for your development and team activities for you to experience develop others.
 
 
 &middot; Benefits such as; private health insurance, flexible working hours.
 
 
 
 
 
 
 
 When you join us, we want to make sure you feel valued &ndash; and that you are rewarded for your great work!
 
 
 
</div>

Solutions Specialist

M.B Marketing

Customer Support Specialist in GERMANREMOTE (HOME OFFICE)Salary: USD based salary Working days: Monday-Friday, shift is(10.00-1900) (including lunch and two 15-minute breaks) + some weekends we have overtime on saturday or sunday (we are paying for overtime on weekends) it's not include both saturday and sunday just one day and when you work on one saturday upcoming weekend is totally off.Responsibilities<ul><li>Provide outstanding customer support to clients via phone, email, and live chat.</li><li>Guide clients through technical processes, such as account setup, deposit/withdrawal procedures, and platform navigation.</li><li>Investigate and resolve customer issues in a timely and efficient manner.</li><li>Collaborate with other departments to address complex inquiries and escalate issues as needed.</li></ul>Qualifications<ul><li>Advanced speaking level of German+ English language</li><li>Strong analytical and decision-making skills.</li><li>Excellent communication and interpersonal skills.</li></ul>Let's grow together!Sincerely,&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 38.000,00TRY ayl&#305;kDil:<ul><li>German (Zorunlu)</li></ul>

Customer Support in German (REMOTE)

Siemens

<div>
 As a
 
 Technical Support Specialist
 
 in
 
 Siemens eMobility
 
 call center, you will serve as the first point of contact for customers experiencing issues with
 
 electric vehicle (EV) charging stations
 
 . Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure.
 
 
 
 What part will you play?
 
 
 
 <ul>
 <li>
 Provide remote advanced technical support and root cause analysis for EV charging systems.
 </li>
 <li>
 Support integration efforts between EV chargers, vehicles, and backend systems.
 </li>
 <li>
 Manage and resolve technical escalations efficiently.
 </li>
 <li>
 Maintain and monitor product performance and maintenance standards.
 </li>
 <li>
 Ensure compliance with industry standards, safety regulations, and internal quality protocols.
 </li>
 <li>
 Maintain detailed documentation of support cases, resolutions, and technical learnings.
 </li>
 <li>
 Collaborate with Product Champions and R&amp;D teams to address recurring product issues and contribute to product enhancements.
 </li>
 <li>
 Provide feedback and training to frontline support teams to improve first-contact resolution rates.
 </li>
 <li>
 Accountability for adherence to operational key performance indicators (KPIs) in case management, including metrics such as Mean Time to Resolve (MTTR) and compliance with customer-specific Service Level Agreements (SLAs).
 </li>
 <li>
 Occasionally, it can be needed to travel on-site to provide expert support, with the need to travel abroad.
 
 
 </li>
 </ul>
 Objectives are:
 
 
 <ul>
 <li>
 Deliver timely and accurate solutions to technical problems.
 </li>
 <li>
 Identify and eliminate root causes of recurring issues.
 </li>
 <li>
 Drive continuous improvement in product reliability.
 </li>
 <li>
 Strengthen field support through deep technical expertise.
 </li>
 <li>
 Serve as the escalation point for field issues to the Product Champion.
 
 
 </li>
 </ul>
 
 What do I need to qualify for this job?
 
 
 
 <ul>
 <li>
 Candidates should be engineers, preferably with a degree in Electrical Engineering.
 </li>
 <li>
 A strong background in one or more of the following areas is highly desirable: electronics, information technology (IT), energy systems, or communication technologies.
 </li>
 <li>
 Relevant technical support experience is preferred.
 </li>
 <li>
 Exceptional communication skills, with a good level in both written and spoken English.
 </li>
 <li>
 High sense of customer orientation with excellent problem solving skills.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Speak up Culture
 </li>
 <li>
 Respectful Workplace
 </li>
 <li>
 Being part of a global work environment
 </li>
 <li>
 Attractive remuneration package
 </li>
 <li>
 Excellent recognition tools providing spot awards
 </li>
 <li>
 Learning &amp; Development opportunities for both personal and professional growth
 </li>
 <li>
 Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
 </li>
 <li>
 Creche allowance for mothers
 </li>
 <li>
 Share matching programs to become a shareholder of Siemens AG
 </li>
 <li>
 Remote working and remote living flexibility only for relevant positions
 </li>
 <li>
 Find more benefits here
 
 
 </li>
 </ul>
 
 Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
 
 
 
 
 &ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here:
 
 
 www.siemens.com/careers/digitalminds&rdquo;
 
 
 
 
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 
 
 
 
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 
 
 
 
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
 
 
 
 
 Please find more information from our web site:
 
 
 
 
 https://new.siemens.com/tr/tr.html
 
 
 
 
 Contact
 
 
 If you need more information please don't hesitate to contact us.
 
 
 +90 216 459 20 00
 
 
 
 
 https://new.siemens.com/tr/tr/genel/iletisim.html
 
 
 
 
 insanorganizasyon.tr@siemens.com
 
 
 
 
 www.instagram.com/siemensturkiye
 
 
 
 
 https://m.youtube.com/user/Siemens
 
 
 
 
 http://www.twitter.com/siemensturkiye
 
 
 
 
 http://www.facebook.com/siemensturkiye
 
 
 
</div>

Remote Technical Support Engineer

Intradyn

<div>We are seeking a Technical Support Engineer &ndash; Level 2 to join our growing support team. This role is designed for an experienced professional who can directly resolve complex technical issues for the Intradyn web application while providing outstanding customer support. The ideal candidate will combine strong technical knowledge with excellent communication and organizational skills, ensuring that customers receive timely, effective, and professional assistance. 
Key Responsibilities<ul>
<li>Serve as the primary technical contact for customers using the Intradyn web application.</li>
<li>Provide technical support for the Intradyn web application, leveraging knowledge of Linux operating systems, databases, networking, security, virtual machines, and hardware to troubleshoot and resolve issues.</li>
<li>Troubleshoot and resolve customer-reported issues via phone, email, ticketing system, and remote sessions.</li>
<li>Maintain accurate records of issues, solutions, and follow-ups using the company&rsquo;s Support CRM system.</li>
<li>Collaborate with engineering, QA, and product teams to escalate and resolve recurring or high-priority issues.</li>
<li>Document solutions, create internal knowledge base articles, and contribute to customer-facing documentation.</li>
<li>Ensure all issues are handled with attention to detail, accuracy, and professionalism.</li>
<li>Participate in on-call rotations (if applicable).</li></ul> 
Requirements
R3&ndash;5 years of experience in technical support, IT support, or system administration.<ul>
<li>Strong working knowledge of:</li>
<li><ul><li>Linux OS administration and troubleshooting.</li>
<li>Web applications and common frameworks.</li>
<li>Database systems (MySQL, PostgreSQL, or similar).</li>
<li>Networking fundamentals (TCP/IP, firewalls, routing, VPNs).</li>
<li>Email Server fundamentals (Microsoft Exchange, Microsoft hosted Exchange, Google Workplace).</li>
<li>IT security principles.</li>
<li>Virtual machines (VMware, VirtualBox, Hyper-V, etc.).</li>
<li>Hardware troubleshooting.</li>
</ul></li><li>Experience working with support CRM/ticketing systems (Zendesk, Freshdesk, Salesforce Service Cloud, or equivalent).</li>
<li>Excellent verbal and written communication skills in English.</li>
<li>Strong interpersonal skills with the ability to build positive relationships with customers and internal teams.</li>
<li>Highly organized, thorough, and detail-oriented.</li>
</ul>Preferred Skills<ul>
<li>Certifications such as CompTIA Linux+, Network+, Security+, or equivalent.</li>
<li>Experience with scripting (Bash, Python, or similar) for automation.</li>
<li>Familiarity with cloud platforms (AWS, Azure, GCP).</li></ul> 
Benefits<ul>
<li>Competitive Compensation: A salary and benefits package designed to reward your skills and contributions.
</li><li>Innovative Environment: The opportunity to work with cutting-edge technologies and diverse systems that will challenge and expand your expertise.
</li><li>Collaboration &amp; Support: Join a team that values open communication, knowledge sharing, and mutual success.
</li><li>National Holidays: You will receive all official national holidays in Turkey, allowing you to enjoy local traditions and time with family.</li></ul></div>

Technical Support Engineer

H-TECH SUPPORTS

About the Role We are seeking an experienced and customer-focused Deskside Support Technician to provide comprehensive technical support to our on-campus employees. In this role, you&rsquo;ll handle daily IT support requests, resolve hardware and software issues, manage end-user devices, and ensure smooth IT operations with minimal supervision. You&rsquo;ll work closely with IT teams and end-users to deliver high-quality technical assistance and maintain service-level goals.Key Responsibilities<ul><li>Provide hands-on deskside support to onsite personnel, customers, and service providers.</li><li>Perform installation, configuration, imaging, and reimaging of laptops, desktops, and peripherals (monitors, docking stations, etc.).</li><li>Handle IMAC (install, move, add, change) activities including upgrades, break/fix, and data migration.</li><li>Troubleshoot and resolve intermediate to complex hardware and software issues.</li><li>Support meeting room technology, video conferencing (MTR), and VoIP devices.</li><li>Assist in onboarding and offboarding processes, including hardware provisioning and retrieval.</li><li>Maintain accurate records in the incident management system and ensure SLA compliance.</li><li>Collaborate with remote IT infrastructure teams to escalate and resolve technical issues.</li><li>Manage asset inventory and participate in racking/mounting of hardware and cabling in comms rooms.</li><li>Provide VIP and executive-level IT support when required.</li><li>Mentor and guide junior technicians, contributing to a knowledge-sharing culture.</li></ul>Qualifications and Skills<ul><li>Minimum 1 year of experience in deskside or desktop support.</li><li>Strong technical troubleshooting skills for Windows OS, Microsoft 365, VPNs (Citrix), and remote tools (Bomgar).</li><li>Basic understanding of networking fundamentals and IT hardware infrastructure.</li><li>Experience with racking/mounting servers and network devices is a plus.</li><li>Excellent problem-solving, time management, and customer service skills.</li><li>Fluent in the local language (C1/C2) and proficient in English (B2 or higher).</li><li>Team-oriented with strong communication and interpersonal skills.</li></ul>Education and Certifications<ul><li>Bachelor&rsquo;s degree in IT or related field preferred (or equivalent experience).</li><li>CompTIA A+ Certification required.</li><li>Microsoft Certified Professional (MCP) certification is a plus.</li></ul>Why Join Us?<ul><li>Work in a collaborative and supportive IT environment.</li><li>Gain hands-on experience with enterprise systems and infrastructure.</li><li>Opportunity to grow your technical and professional skills.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>Do you have valid work permit status in Turkey?</li><li>Can you join us immediately?</li></ul>Language:<ul><li>Turkish (Required)</li><li>English (Required)</li></ul>Location:<ul><li>&#305;stanbul (Required)</li></ul>

Desktop Support Specialist

Grand Hyatt

<div>
 
 Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment &ndash; engaged, fulfilled, and ready to take on the world.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 To ensure that Information Systems in the hotel provide uninterrupted service to all departments.
 </li>
 <li>
 To provide technical assistance and advice to the hotel management. To assist other departments to get the best out of the hotel's Information System.
 </li>
 <li>
 Understand various IT troubleshooting and provide technical support
 </li>
 <li>
 Control and monitor data, network access and backup systems
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 5+ years of experience in related position
 </li>
 <li>
 Experience in information technology space and solving various software and hardware problems
 </li>
 <li>
 Strong technical problem solving and communication skills
 </li>
 <li>
 English knowledge verbal &amp; written communication
 </li>
 </ul>
 
 
</div>

Cluster IT Manager

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