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(hebrew & english) customer support consultant, hospitality (remote)

assistant financial planning & analysis manager, cluster

assistant line process manager, lüleburgaz

accounting specialist

desktop support specialist Jobs in Istanbul

desktop support specialist

global technical support engineer Jobs in Istanbul

global technical support engineer

it specialist (software & operational it) Jobs in Istanbul

product support specialist Jobs in Istanbul

product support specialist

technical support specialist

ASEE

<div>
 <p>
  ASEE Turkey is looking for
  <strong>
   Solution Specialist
  </strong>
  who will take part in the Customer Engagement Solutions team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Solution Specialist, you will:
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Resolve complex technical issues with the
  <strong>
   CX
  </strong>
  infrastructure.
 </p>
 <p>
  &middot; Reproduce customers&rsquo; problems and provide them with Root Cause Analysis, assist customers in their problems and provide them with resolutions/suggestions to their issues.
 </p>
 <p>
  &middot; Participates in onsite and professional services activities, as required including: System Installation, Configuration and Customization, and Application Development.
 </p>
 <p>
  &middot; Serves as the direct point of technical contact to provide high quality Software and Hardware support to experts from our customers for Genesys Engage and Genesys Cloud solutions and related technologies.
 </p>
 <p>
  &middot; Responsible for staying up-to-date of current technologies, industry trends and develop advanced expertise in one of the following subject matters (Telephony, Networking, VOIP, DBs or Programming etc).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Skills and Experience
  </strong>
 </p>
 <p>
  &middot; 3+ years of experience Contact-center technologies and systems
 </p>
 <p>
  &middot; Analytical and troubleshooting skills.
 </p>
 <p>
  &middot; Troubleshooting and reproducing customers&rsquo; problems to find root cause.
 </p>
 <p>
  &middot; Maintains a positive and enthusiastic team attitude.
 </p>
 <p>
  &middot; Ability to work well with on-site and with remote team members.
 </p>
</div>


Solutions Specialist

Medsien Inc.

<div><p>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.</p>
<p>
More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.</p>
<p>
Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate <b>Product Support Specialist</b><b> </b>to join our team of talented and inspiring colleagues in a fast-paced environment.<br>
<br>
As a <b>Product Support Specialist</b><b>,</b> you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.</p>
<p><b>
As a Product Support Specialist, you will:</b></p>
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
<p><b>For this position, we offer:</b></p>
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
<p><b>Please bear in mind that:</b></p>
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
<p><b>Our Process</b></p>
<p>
We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.</p>
<p>
Employment at <b>Medsien</b> is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.</p>
<p><b>
Thank you for taking the time to apply for a position at Medsien!</b></p>
<p>
Please visit the below links for GDPR details:</p>
<p>
https://www.medsien.com/legal/employee-candidate-information-notice</p>
<p>
https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</p></div><p></p>

Product Support Specialist

SupportYourApp

<div>
 <strong>
  Who are we?
  <br/>
  <br/>
 </strong>
 <strong>
  SupportYourApp
 </strong>
 is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
 <br/>
 <br/>
 Join our community as a
 <strong>
  Customer Support Consultant
 </strong>
 today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.
 <br/>
 <br/>
 <strong>
  What you will do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver outstanding customer support via phone calls, chats, and emails;
  </li>
  <li>
   Build strong and lasting customer relationships;
  </li>
  <li>
   Keep up with evolving tools and technology;
  </li>
  <li>
   Handle sensitive customer data with care and security;
  </li>
  <li>
   Apply the latest and greatest customer happiness practices;
  </li>
  <li>
   Maintain deep understanding of client solutions and meet KPI;
  </li>
  <li>
   Communicate with developers and cross-functional specialists
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you need to succeed in this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Hebrew and English skills (C1 for both spoken and written);
  </li>
  <li>
   At least 6 months of experience in a customer support role;
  </li>
  <li>
   Strong analytical thinking and research skills;
  </li>
  <li>
   Experience in travel industry;
  </li>
  <li>
   Positive, proactive and responsible attitude;
  </li>
  <li>
   Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Will be a great plus:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in hospitality or logistics;
  </li>
  <li>
   Ecperience with CRM systems, like Zendesk
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible schedule;
  </li>
  <li>
   Opportunity to cooperate fully remotely;
  </li>
  <li>
   Inclusive international environment;
  </li>
  <li>
   Compensation in USD;
  </li>
  <li>
   Rewards for referring friends;
  </li>
  <li>
   Balance between project workload and personal time, but also - internal health policy;
  </li>
  <li>
   Responsive leadership interested in your development and long-lasting cooperation;
  </li>
  <li>
   Greenhouse conditions for self-development;
  </li>
  <li>
   A culture built on trust, with no time-tracking requirements
  </li>
  <li>
   The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
   <br/>
   <br/>
  </li>
 </ul>
 You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
 <br/>
 <br/>
 So if you're a proactive
 <strong>
  Support Specialist
 </strong>
 who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
 <br/>
 <br/>
 Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
 <br/>
 <br/>
 Know someone perfect for the role? Refer them and get rewarded!
 <br/>
 <br/>
 <em>
  We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
  <br/>
  <br/>
 </em>
 <em>
  Your personal data will be processed as described in the SupportYourApp
 </em>
 <em>
  Candidate Privacy Notice
 </em>
 <em>
  .
 </em>
</div>


(Hebrew & English) Customer Support Consultant, hospitality (remote)

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What you will do:</b></p><ul><li>
Deliver outstanding customer support via <b>phone calls, chats, and emails;</b></li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul><p><b>
What you need to succeed in this role:
</b></p><ul><li><b>Excellent Hebrew and English skills (C1 for both spoken and written);</b></li><li><b>
At least 6 months of experience in a customer support role;</b></li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul><p><b>
Will be a great plus:
</b></p><ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul><p><b>
Benefits:
</b></p><ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully<b> remotely;</b></li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i><i>Candidate Privacy Notice</i><i>.</i></p></div><p></p>

Hewlett Packard Enterprise | HPE

<div>Global Technical Support Engineer<p><br>
</p>This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p><b><i>Job Family Definition:</i></b></p><p>
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.</p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.</p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.</li><li>
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .</li><li>
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.</li><li>
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.</li><li>
Review and may resolve complex business issues.</li><li>
Excellent communication skills. Add case resolution to KMS.</li><li>
Understand and utilize Information Technology Information Libraries (ITIL).</li><li>
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.</li><li>
Partners frequently with the Sales Pursuit team.</li></ul><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Graduated from relevant technical university programs. BA/BS or equivalent experience preferred.</li><li>
8+ years experience in relevant technologies and customer environments.</li><li>
Technical certification in HPE products</li><li>
Relevant industry qualification where applicable.</li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>Excellent verbal and written communication skills in language to be supported.</li><li>
Experience in troubleshooting in a technical environment.</li><li>
Excellent analytical and problem solving skills.</li><li>
Software and hardware knowledge of computing, storage and peripheral devices.</li><li>
Advanced proficiency with case management databases and tools.</li><li>
Superior customer service skills.</li><li>
Phone and remote support.</li><li>
Partners frequently with the Sales Pursuit team.</li><li>
Ability to solve and document solutions for usage of other technicians and customers.</li><li>
Ability to mentor new agents.</li><li>
Ability to lead resolution activities with escalated customers.</li><li>
Ability to contribute to technical action plans.</li><li>
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).</li><li>
HPE Storage, Compute, SAN and Hyperconverged solutions like Simplivity.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#turkey
#operations<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Specialist<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Global Technical Support Engineer

Eaton

<div><p>Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we&rsquo;re accelerating the planet&rsquo;s transition to renewable energy and helping to solve the world&rsquo;s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries.<br>
</p><p></p><p><b>We make what matters work.<br>
</b></p><p></p><p>EATON is hiring a<br>
</p><p></p><h2 class="jobSectionHeader"><b>Senior Software &amp; Connectivity Support Engineer (Industrial / Electrical Systems)<br>
</b></h2><p></p><p>This is a hybrid position (3/2) based in Budapest, Hungary<br>
</p><p></p><p>This is not a call‑centre support role and not a pure software development position.<br>
</p><p><br>
We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton&rsquo;s electrical and energy‑management portfolio.
<br>
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&amp;D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives.<br>
</p><p><br>
The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment.<br>
</p><p></p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:<br>
</b></h2></div><p></p><div><ul><li>Act as first escalation point for non‑standard software and connectivity issues
</li><li>Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&amp;D, and Product Management
</li><li>Provide advanced technical support via phone, email, and web‑based channels
</li><li>Support trial licence management and deployment for partners and customers
</li><li>Deliver technical training to partners, customers, and internal teams (remote and onsite)
</li><li>Contribute to process improvements, documentation, and knowledge‑base development
</li><li>Participate in continuous improvement (CI) initiatives and best‑practice sharing
</li><li>Support technical reporting and KPI tracking at team level
</li>Act as a trusted technical expert for software and connectivity topics in the electrical portfolio<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications and skills:<br>
</b></h2></div><p></p><div><ul><li><b>Core technical skills:
</b><ul><li>Software troubleshooting (industrial applications)
</li><li>Networking fundamentals (TCP/IP, industrial communication protocols)
</li><li>Electrical products &amp; energy‑management systems
</li><li>Software‑hardware interaction
</li>Technical documentation<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Professional skills:
</b><ul><li>Customer‑facing technical communication
</li><li>Structured problem‑solving
</li><li>Cross‑functional collaboration
</li><li>Training &amp; knowledge transfer
</li>Continuous improvement mindset<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Languages:
</b><ul><li>Fluent Business English (mandatory)
</li>French (nice to have)<br>
<li>
</li></ul></li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What we offer:<br>
</b></h2></div><p></p><div><ul><li>Competitive compensation and benefits package
</li><li>Flexible working solutions
</li><li>Excellent working environment &ndash; safety and ethics are important for us
</li><li>Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day
</li>Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<li>
</li></ul></div></div></div><p></p><p>At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
</p><p>#LI-III</p></div>

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Boehringer Ingelheim

<div><p><b>Position: Pet Technical Species Manager &ndash; Fixed Term<br>
</b></p><p><br>
Would you like to be part of our team that leads scientific developments in Pet Health?
</p><p>Pet Technical Species Manager, who will join our team under a fixed-term and outsource contract, will be responsible for providing technical/medical support to the Sales and Marketing functions within the pet team in T&uuml;rkiye.
</p><p>The position will report to the Pet Business Unit Head.<br>
</p><p></p><p><b>Role &amp; Responsibilities:
</b></p><ul><li>Responsible for the technical/medical support towards pet sales and marketing functions all around T&uuml;rkiye's territory.
</li><li>Carry out technical/product training of new employees and keep all employees up to date about new product developments.
</li><li>Setting up local and national scientific meetings for vets intended for the technical support of the products.
</li><li>Make field visits for pet hospitals, pet clinics, key accounts, kennels and breeding farms and offer treatment/prevention solutions to existing disease problems.
</li><li>Ensure the technical support of our products by answering to technical questions of the vets regarding the product and pathologies.
</li><li>Translation and adaptation of all corporate technical training materials to the local language.
</li>Lead field studies (regulatory, efficacy, safety) as required by local OPU/Corporate functions.<br>
<li>
</li></ul><p></p><p><b>Job Expertise:
</b></p><ul><li>Veterinary Surgeon degree (DVM) and Specialist or PhD Degree in veterinary medicine is must.
</li><li>Min. 2 years pet clinic experience in the field is an asset.
</li><li>Good knowledge of Boehringer Ingelheim&rsquo;s pet products.
</li><li>Knowledge of clinical trial management techniques and Key Opinion Leader Management.
</li><li>Understanding of the product registration process in the country and follows regulatory requirements.
</li><li>Ability to use computer software well: MS Word, Excel, Power Point, Power BI, etc.
</li><li>Good command of both Turkish and English to express his/herself orally and in writing.
</li><li>Driving license holder and an active driver.
</li><li>Availability for national and international travel.
</li>No military obligation for males.<br>
<li>
</li></ul><p></p><p><b>Competencies:
</b></p><ul><li>Team working, innovation and creativity, information research, decision-making, customer focus, managing information, initiative and proactivity, flexibility, professional and strong communication, Project Management, analytical thinking, self-confidence and positive attitude, target oriented and result driven</li></ul></div><p></p>

Pet Technical Species Manager - Fixed Term

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