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customer service associate

technical support specialist

BEM FUNDING

<div>
 
 
 Customer Support Specialist- English Speaker
 
 
 
 
 
 
 
 Role Overview:
 
 The successful candidate will provide exceptional customer service by handling inquiries, resolving issues, and maintaining high customer satisfaction. This role involves direct interaction with customers through various communication channels.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Respond to customer inquiries via email, live chat and Discord.
 
 
 Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
 
 
 Maintain customer records by updating account information accurately.
 
 
 Provide accurate, valid, and comprehensive information by using the right methods/tools.
 
 
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
 
 
 Keep abreast of new product information and upcoming product changes.
 
 
 Collaborate with the technical team to resolve any technical issues faced by customers.
 
 
 Participate in creating helpful customer service content like FAQs, instructional materials, and videos.
 
 
 
 
 
 
 Technical Skills Required:
 
 
 
 Proficiency in English with at least a C1 level according to the Common European Framework of Reference for Languages (CEFR), ensuring effective communication in a variety of customer interactions.
 
 
 Proficiency in CRM software and customer support tools.
 
 
 Strong communication skills, both written and verbal.
 
 
 Ability to multitask, prioritize, and manage time effectively.
 
 
 High emotional intelligence to deal with different types of customers calmly and professionally.
 
 
 Knowledge of administrative procedures and systems such as managing files and records.
 
 
 
 
 
 
 Desirable Skills:
 
 
 
 Experience in handling technical support queries.
 
 
 Multilingual capabilities to cater to a diverse customer base.
 
 
 Previous experience in customer service or a related field.
 
 
 
 
</div>

Customer Support Specialist

Rolls-Royce Power Systems AG

<div><div>Job Description</div><div></div><div>
As being one of the core brand of Rolls Royce Power Systems, Rolls Royce Solutions T&uuml;rkiye is equipped with the experience of more than 100 years on productions of diesel engines, manufactures and improves complete drive systems, Gas and Diesel Systems and their control / monitoring systems in wide range of product types and power ratings for heavy vehicles and equipment for construction and mining industry.</div><div></div><div>
Key Accountabilities</div><ul><li>
Bachelor degree (Preferably; Mechanical, Electric &amp; Electronic Engineer, Naval Architecture or Marine Engineering)</li><li>
Having at least 3 years of relevant experience</li><li>
Fluent speaking and writing in English</li><li>
Knowledge of MS Office tools, Autocad and SAP applications</li><li>
Team player, self-motivated, result oriented</li><li>
Problem solver and analytic minded</li><li>
Strong relationship and high communication skills</li></ul><div></div><div>
We are looking for Application Specialist for Marmara Region of Turkey who have the following qualifications;</div><ul><li>
Conformity check of the engines and equipment in the first delivery stage</li><li>
Before the operation of the application system, documentation, necessary tools, preliminary and complete transfer to the work area</li><li>
Conducting technical preliminary customer visit within the scope specified in the contracts and checking and reporting of project suitability until that stage of the operations</li><li>
According to the RRPS regulations, coordinating with the customer side in accordance with the occupational health and safety in the light of the field visit reports and findings, completing and reporting the necessary fields</li><li>
Performing and reporting customer and users test of completed engines in accordance with RRPS regulations</li><li>
Providing technical support according to the customer demand in the completed applications</li><li>
Support Sales team</li></ul><div></div><div> 
Type of Contract</div><div></div>
Permanent</div>

Application Specialist

Yakirox

As part of our growing IT team, you will play a key role in ensuring smooth technical operations and supporting both employees and customers with IT-related needs.Key Responsibilities:<ul><li>Provide IT support for hardware, software, and network issues</li><li>Troubleshoot and resolve technical problems to ensure business continuity</li><li>Manage user accounts, permissions, and access rights in line with internal procedures</li><li>Ensure the security and proper functioning of IT systems, applications, and infrastructure</li><li>Install, configure, and maintain workstations, peripherals, and software tools</li><li>Monitor system performance and proactively address potential risks or failures</li><li>Ensure compliance with IT policies, data protection, and security regulations</li><li>Document technical issues, solutions, and workflows accurately</li></ul>What We Offer:<ul><li>A short but effective training program on our internal systems and workflows</li><li>Hands-on experience with a wide range of IT tools and infrastructure</li><li>A supportive and collaborative environment with opportunities to learn and grow</li><li>Opportunities to improve your technical expertise, troubleshooting, and process management skills</li></ul>Requirements:<ul><li>Strong knowledge of IT systems, networks, and troubleshooting methods</li><li>Good problem-solving skills and ability to work under pressure</li><li>Attention to detail and accuracy in technical documentation</li><li>Ability to manage time efficiently and handle multiple support requests</li><li>Previous experience in IT support, system administration, or a related role is a plus</li><li>English proficiency at B2 level is required</li></ul>If you are passionate about technology and want to be part of a professional IT team, we would love to hear from you.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: ayl&#305;k 45.000,00TRY

IT SPECIALIST (IT UZMANI)

Turkish Technology

<div>
 
 
 Who We Are?
 
 
 
 We are the technology leader of the aviation and air cargo industry in Turkey! We are an innovative and successful team that does not fit into the mold, constantly enlarges its target and pushes the standards in global competition...
 
 
 
 
 
 We design and develop technology with the spirit of R&amp;D, where human, engineering and software are the most perfect components. We use trend technologies such as big data, cloud computing, artificial intelligence, fintech, cybersecurity and blockchain which we can compete in the sky. We move forward confidently and successfully with the power of our knowledge and experience into the future.
 
 
 
 
 
 Obviously, We don't dream too much as &ldquo;what will happen in the future?&rdquo;, because we are designing the future from today...
 
 
 
 
 
 We are a strong team of more than 1800 valuable talents that shed their minds in offices equipped with modern technology in Istanbul, Ankara and Izmir. Team play is our favorite system! We focus on the same goal &ndash; winning &ndash; and continue to work together with the motivation to achieve this.
 
 
 
 
 
 If you want to have your name in the success story of a globalizing company, we look forward to your application to the winners team!
 
 
 
 
 
 
 Job Description:
 
 
 
 We are looking for an
 
 IT Production Performance Specialist
 
 to work closely with Turkish Technology in order to continuously improve the efficiency of our software development, maintenance, and support processes, and to ensure the delivery of high-quality services. This position will play a critical role in ensuring that the software development and maintenance &amp; support services provided by Turkish Technology fully meet our company&rsquo;s needs and comply with SLA (Service Level Agreement) criteria. The role will also involve monitoring and overseeing projects to ensure timely delivery within budget and quality standards.
 
 
 
 
 
 
 Position located at:
 
 Halkal&inodot;
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Monitor and ensure that software development (new products and enhancements to existing products) and software maintenance &amp; support services provided by Turkish Technology meet the defined quality and service standards.
 
 
 &bull; Conduct project monitoring, control, and auditing activities to ensure software development and maintenance projects are completed on time, within budget, and in line with quality standards. Track project progress and propose improvements when necessary to achieve set objectives.
 
 
 &bull; Ensure that software development and maintenance support services, as well as related SLAs in contracts with Turkish Technology, are accurately defined, monitored, and updated when needed.
 
 
 &bull; Track the performance of software development and maintenance services, prepare reports, and regularly share them with internal stakeholders.
 
 
 &bull; Ensure that the supplied software development and maintenance &amp; support processes are defined and executed in line with industry best practices, monitor their effectiveness, and implement improvements.
 
 
 &bull; Oversee the adequacy and competencies of the human resources involved in software development and maintenance services, ensuring operational processes run efficiently through proper coordination.
 
 
 &bull; Collect customer feedback, take action for service improvements, monitor customer satisfaction, and ensure continuous enhancement accordingly.
 
 
 &bull; Manage potential risks in IT service procurement processes, conduct risk assessments, and report periodically.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree (preferably in Computer Engineering, Industrial Engineering, or related fields).
 
 
 &bull; Experience in managing software development, maintenance, and support services.
 
 
 &bull; Knowledge and experience in project management and auditing.
 
 
 &bull; Knowledge and experience in SLA management and reporting.
 
 
 &bull; Proficiency in using corporate reporting tools and developing reports.
 
 
 &bull; Strong analytical thinking, problem-solving, and process improvement skills.
 
 
 &bull; Customer-oriented approach in IT services with a vision for enhancing service quality.
 
 
 &bull; Openness to learning and adapting to new technological approaches.
 
 
 &bull; Strong communication, coordination, and teamwork skills.
 
 
 
 
 
 
 Benefits Of Working With Us
 
 
 
 
 In addition to having the opportunity to grow and be challenged, and to be part of a life, our people enjoy a range of rewarding benefits:
 
 
 
 
 
 <ul>
 <li>
 Flexible working arrangements, generous personal, parental and cultural leave
 </li>
 <li>
 Competitive remuneration
 </li>
 <li>
 Free and subsidized health and wellbeing services
 </li>
 <li>
 Discounts on a wide range of products and services
 </li>
 <li>
 Career development opportunities
 </li>
 <li>
 A buddy who will guide and accompany you during your onboarding process
 </li>
 <li>
 A great number of online courses and technical trainings that will support your development
 </li>
 <li>
 Personalized development plan for you
 </li>
 <li>
 Using CED &amp; Pass Flight for travelling experience with your family
 </li>
 <li>
 Support payment for childcare
 </li>
 </ul>
 
 
 
 
 
 Be Yourself
 
 
 
 We value the unique backgrounds, experiences and contributions that each person brings to our team and encourage and celebrate diversity.
 
 
 
 
 
 If you would like to get to know more about Turkish Airlines Technology, please follow us on Instagram and LinkedIn;
 
 
 https://www.instagram.com/turkishairlinstechnology/
 
 
 https://www.linkedin.com/company/thyteknoloji/
 
</div>

IT Production Performance Specialist

Alfred H Knight Group

<div>WHAT IS ON OFFER 
Alfred H Knight has an exciting opportunity for a Digital Systems and IT Support officer to join our team in Ata&#351;ehir, Istanbul, T&uuml;rkiye. You will ensure the efficient operation of our digital systems, support our hardware infrastructure, and optimise internal processes through digital tools. You will be responsible for Hardware Management, Corporate Software Administration, Digital Monitoring of HR Processes, Low-code/No Code Development, Monitoring of Infrastructure Software, Management of In-house Software Tools and Coordination with External Service Providers and provide local IT Support. 

ABOUT US 
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. 
We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK. 
DO YOU HAVE WHAT IT TAKES? 
To be successful at Alfred H Knight you will need to display the following: 
REQUIRED KNOWLEDGE AND WORK EXPERIENCE 
Required Competencies 
<ul>
<li>
 Experience or familiarity with similar roles</li>
<li> Interest in and willingness to learn low-code / no-code platforms</li>
<li> Strong knowledge of hardware and basic network systems</li>
<li> Problem-solving skills and a solution-oriented mindset</li>
<li> Ability to work well in a team and strong communication skills</li>
<li>Proficiency in technical English</li></ul> 


BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match.</div>

Digital Systems & IT Support Officer

Freedom Finance MENAT

<div>
 
 Freedom Yat&inodot;r&inodot;m Menkul De&gbreve;erler A.&Scedil;. is the brokerage firm of Freedom Holding, a dynamic and rapidly growing financial services company operating in the banking, brokerage, and insurance sectors, now preparing to launch operations in Turkey.
 
 
 
 
 
 As part of our strategic expansion plans in the MENA region, we are looking for an experienced and proactive team member to join us in for the position of IT support.
 
 
 
 
 
 Location: Turkey/ &Idot;stanbul- Hybrid
 
 
 Position Type: Full-Time
 
 
 English level : Advanced
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Diagnosing and resolving L1/L2 incidents.
 </li>
 <li>
 Providing consultations and VIP support.
 </li>
 <li>
 Preparing equipment for service and verifying post-repair functionality.
 </li>
 <li>
 Escalating requests and collaborating with other IT departments.
 </li>
 <li>
 Creating and maintaining knowledge base documentation.
 </li>
 <li>
 Coordinating and distributing tasks among support engineers.
 </li>
 <li>
 Planning and organizing the work of a system-technical support team.
 </li>
 <li>
 Task assignment, deadline control, and quality assurance.
 </li>
 <li>
 Mentoring, skill development, and onboarding of new staff.
 </li>
 <li>
 Monitoring KPIs and SLAs, reporting on team performance.
 </li>
 <li>
 Effective communication with internal customers and IT departments.
 </li>
 <li>
 Prioritization and stress management skills.
 </li>
 <li>
 Development and implementation of support procedures, guidelines, and standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Advanced level of English
 </li>
 <li>
 Minimum 4 years experience
 </li>
 </ul>
 
 Operating Systems (Windows and macOS)
 
 <ul>
 <li>
 Administration, troubleshooting, and issue resolution at the system administrator level.
 </li>
 <li>
 Understanding of user account management principles, access rights configuration, and security policies.
 </li>
 <li>
 Experience working with system logs and logging tools (Event Viewer, Console, etc.). Installation and updating of operating systems, drivers, and basic software.
 </li>
 </ul>
 
 Networking Technologies
 
 <ul>
 <li>
 Understanding of how to build local area networks (wired and wireless).
 </li>
 <li>
 Basic knowledge of network protocols (TCP/IP, DNS, DHCP, etc.).
 </li>
 <li>
 Ability to diagnose and resolve network issues using standard utilities (ping, tracert, telnet, ipconfig, nslookup, route, arp, netstat, etc.).
 </li>
 </ul>
 
 Software
 
 <ul>
 <li>
 Installation, removal, and basic conflict troubleshooting of office software (Microsoft Office, iWork, LibreOffice, archivers, web browsers, Adobe CC, business application software, etc.).
 </li>
 </ul>
 
 Hardware
 
 <ul>
 <li>
 PC structure (Desktop, Laptop): basic hardware diagnostics and component replacement (without interfering with electronic circuitry), basic understanding of BIOS/UEFI.
 </li>
 <li>
 Organization (assembly), relocation, and disassembly of employee workstations (IT-related tasks only, such as equipping the workstation with hardware, moving equipment between workstations, dismantling a workstation, and handing over equipment to warehouse staff).
 </li>
 <li>
 Setup and maintenance of office peripherals (MFPs, projectors, video conferencing systems, interactive boards, etc.).
 </li>
 <li>
 Working with IP phones and softphones (installation, diagnostics, configuration).
 </li>
 <li>
 Periodic participation in IT asset inventory.
 </li>
 </ul>
 
 Error and Log Analysis
 
 <ul>
 <li>
 Ability to quickly and accurately interpret OS, software, and service error codes.
 </li>
 <li>
 Using system logs to diagnose incidents.
 </li>
 <li>
 Identifying root causes of issues and implementing solutions.
 </li>
 </ul>
 
 Additional Tools and Services
 
 <ul>
 <li>
 Working with VMware Horizon Client (supporting virtual desktops).
 </li>
 <li>
 Configuring and supporting desktop and mobile RA VPN clients (FortiVPN, Cisco AnyConnect, OpenVPN).
 </li>
 <li>
 Experience with service/ticketing systems (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira ServiceDesk, etc.).
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Become part of Freedom Holding, a rapidly growing, global, and dynamic organization in the banking, brokerage, and insurance sectors across the MENA region and beyond.
 </li>
 <li>
 Take a leadership role where your strategies and decisions will directly shape the growth direction of the business in the region.
 </li>
 <li>
 Benefit from incentive plans and development opportunities tied to your performance and results.
 </li>
 <li>
 Engage directly with senior leaders and be recognized for your achievements, leadership skills, and results-driven approach.
 </li>
 </ul>
 
 
</div>

IT Support Team Leader

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This Position reports to:
Field Service Team Leader 
Key responsibilities<ul><li>
Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently</li><li>
Identifies technical problems and makes analysis through remote or on-site activity for Motors&amp;Generators</li><li>
Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines</li><li>
Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions</li><li>
HSE procedure has to be followed</li><li>
Coordinating and executing specialist projects through planning, meeting milestones and regular reviews</li><li>
Identifying opportunities for the development of new service applications, equipment and methods</li><li>
Frequent domestic travelling will be required, as the role will require hands-on support at customer sites. Very punctual international travelling might also be required for training purposes or special customers</li><li>
Living ABB&rsquo;s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Electrical Engineering / Electrical/Electronic or mechanical engineering</li><li>
Minimum 3 years of experience</li><li>
Knowlodge for vibration measurement and analysis (CAT I certificated) will be considered an advantage</li><li>
Knowlodge Electrical test and mechanical Maintenance for industrial HV/LV Motor&amp;Generator</li><li>
Advanced level of English, both written and spoken</li><li>
Turkish knowledge is a must</li><li>
Good knowledge of MS Office applications</li><li>
Proven leadership skills, with a collaborative, solutions-oriented approach and strong communication skills</li><li>
Flexibility and quick adaption to frequent scheduling updates. Only on specific and pre-fixed schedule, availability to work during weekends and public holidays to provide 7/24 support. Up to 70% travel required</li><li>
Driving license at least type B</li></ul>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Field Service Engineer

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