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technical services specialist Jobs in Istanbul

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customer services professional-technical support Jobs in Istanbul

customer services professional-technical support

technical support specialist

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
<br>
<br>
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.<br>
<br>
<b>Description</b><br>
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.<br>
<br>
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.<br>
<br>
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.<br>
<br>
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.<br>
<br>
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.<br>
<br>
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate technical expertise of Apple products and services.<br>
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.<br>
Navigate customer service issues with care and strong interpersonal skills.<br>
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.<br>
Work in a fast-paced environment and balance multiple tasks at the same time.<br>
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.<br>
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values.<br>
Be curious and open to learning from others and helping each other grow.<br>
<br>
<b>Minimum Qualifications</b><br>
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
You should also be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Teknik Uzman

Sysmex Türkiye

<div>
 <p>
  <strong>
   Find a Better Way...
  </strong>
 </p>
 <p>
  <strong>
   ...to use your skills and experience.
  </strong>
 </p>
 <p>
  This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a
  <strong>
   Technical Service Specialist
  </strong>
  to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers to enhance customer satisfaction levels for products of his responsibility e.g. Hematology, Clinical Flow Cytometry, Hemostasis, Urinalysis, or other products as assigned. This position will be part of Technical Services Team that serves not only for Turkey, but also Uzbekistan, Tajikistan, Kyrgyzstan, Turkmenistan, Azerbaijan, Kazakhstan, Israel, Iran, Lebanon, Jordan, Iraq, Syria, Palestine.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Maintain response time &amp; downtime as per the SLA to assigned customers
  </li>
  <li>
   Accountable for instruments installation and Warranty service in the Field.
  </li>
  <li>
   Develop and deliver a productivity strategy that contributes quarterly impacts to the business
  </li>
  <li>
   Ensure all in-field activities are carried out safely complying with company environmental Health &amp; Safety (EHS) guidelines and procedures
  </li>
  <li>
   Perform field service as advised by the Team Leader, carrying out repairs, maintenance, and installation of instrumentation in the responsible area
  </li>
  <li>
   Execute preventive maintenance calls as scheduled
  </li>
  <li>
   Maintain personal service spares issued and inventory records to the highest standard
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Have a bachelor's degree in Electric/Electronic and Biomedical Engineering or equivalent qualification
  </li>
  <li>
   Min. 2 years of field service experience in Vitro Diagnostics or medical devices
  </li>
  <li>
   Fluent oral and written English skills
  </li>
  <li>
   Valid driver's license and experience
  </li>
  <li>
   Ability to use all Microsoft office applications
  </li>
  <li>
   Completed military service for male candidates
  </li>
  <li>
   Competence in interactive communication, problem solving and timely reporting
  </li>
  <li>
   Read and understand fluidic and electrical drawing
  </li>
  <li>
   Positive working attitude with a sense of urgency and result oriented
  </li>
  <li>
   Able to work independently as well as an effective team player.
  </li>
  <li>
   Candidates preferably residing in Istanbul, with no travel restrictions to Turkey and the aforementioned TCAL countries.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Do We Offer?
  </strong>
 </p>
 <ul>
  <li>
   Private health insurance coverage from day one,
  </li>
  <li>
   Life insurance,
  </li>
  <li>
   Company Car
  </li>
  <li>
   A dynamic and collaborative work environment,
  </li>
  <li>
   Opportunities for learning, development, and career growth,
  </li>
  <li>
   A family atmosphere as well as innovative working in an international environment. You will join a stable and healthy company, market leader in its field, certified as
   <strong>
    Great Place to Work.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equal Opportunity Statement
  </strong>
 </p>
 <p>
  *Please read our Privacy Policy
 </p>
 <p>
 </p>
</div>


Technical Services Specialist

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
<br>
<br>
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.<br>
<br>
<b>Description</b><br>
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.<br>
<br>
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
<br>
<br>
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
<br>
<br>
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.<br>
<br>
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.<br>
<br>
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.<br>
<br>
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
<br>
<br>
Support leadership in providing timely resolution to customer escalations.<br>
<br>
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate technical expertise of Apple products and services, including repairing devices.<br>
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.<br>
Navigate customer service issues with care and strong interpersonal skills.
<br>
Apply an action-oriented mindset and sense of motivation to do what&rsquo;s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.<br>
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.<br>
Communicate effectively and tailor your communication style to different audiences.<br>
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.<br>
Support and educate the broader team by sharing knowledge, experiences, and insights.<br>
Frequently handle, lift, and move merchandise safely.<br>
<br>
<b>Minimum Qualifications</b><br>
You should:<br>
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
Have experience in retail or sales, or related work experience.<br>
Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.<br>
Have experience troubleshooting hardware and software issues in a customer service environment.<br>
Be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Genius

Eaton

<div><p>Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we&rsquo;re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:</b></h2>
</div><div><p>
The primary role of the <b>Technical Support Engineer</b> is to deliver exceptional technical support and troubleshooting assistance to end-users, customers, and internal partners. Acting as a key point of contact across multiple channels&mdash;including telephone, email, and web tickets&mdash;this position focuses on EATON's electrical product portfolio, specifically tailored devices within the Electrical division.</p><p>
In this capacity, you will engage with a diverse range of stakeholders, including end customers, wholesalers, distributors, panel builders, designers, logistics teams, quality departments, product management, R&amp;D, manufacturing, and sales or service representatives. Your responsibilities will encompass a variety of pre-sales and post-sales functions, ensuring seamless communication and support.</p><p>
You will provide vital assistance to sales functions across the EMEA region, and partially in APAC and the Americas, addressing technical inquiries, product-specific questions, warranty issues, documentation requests, repair and calibration needs, and troubleshooting challenges. Additionally, you will guide customers in product selection and application assistance through phone and email interactions. As the first point of escalation for non-standard inquiries and advanced troubleshooting related to hardware and software, your expertise will be invaluable.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Serve as an engineering resource to resolve customer challenges related to single-phase UPS products (both hardware and software) through various communication channels, including phone, email, and web chat.</li><li>
Manage and follow up on hardware and software escalations involving Level 2, Level 3, and Quality teams.</li><li>
Foster customer loyalty by delivering high-quality service and enhancing value through a performance-driven culture.</li><li>
Actively contribute to the organization and daily execution of technical support tasks, leveraging resources such as people, processes, and technology.</li><li>
Maintain up-to-date process documentation to ensure clarity and efficiency.</li><li>
Participate in knowledge-sharing sessions and continuous improvement initiatives, both within the team and across the organization, to implement best practices at BSC Budapest.</li><li>
Collaborate with team members to enhance customer satisfaction, minimize customer effort, and achieve improvements in cycle time and cost through effective problem-solving.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) in Electrical/Electronic Engineering from an accredited institution</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills:</b></h2>
</div><div><ul><li>Understanding of Electrical products and basic applications</li><li>
Basic Network Knowledge
</li><li>Analytical mindset, communication skills, problem-solving</li><li>
Excellent German and English language knowledge</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2>
</div><div><ul><li>Competitive compensation and benefits package</li><li>
Flexible working solutions</li><li>
Excellent working environment &ndash; safety and ethics are important for us</li><li>
Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day</li><li>
Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University<br>
<br>
#LI-DJ1</li></ul></div></div></div><p>
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</p></div>

Technical Support Engineer (Dutch Speaker)

Bosch-HomeComfort

<div><b>Company Description</b><p><br>
Do you want to shape the future of energy-efficient comfort technologies with your ideas?<br>
At Bosch, we create solutions that make life better; from advanced home comfort systems to sustainable energy technologies.<br>
Whether it&rsquo;s mobility, industrial technology, or home comfort solutions, you&rsquo;ll find opportunities here to turn your vision into reality and contribute to a more efficient, connected, and sustainable world.</p><p>
Join our high-impact <b>After Sales Technical Field team</b> and play a key role in ensuring field excellence across our Home Comfort business.<br>
We are looking for a skilled and solution-oriented <b>Technical Field Expert </b>in Istanbul to support technical operations, elevate service quality and represent Bosch as a technical authority in key projects and escalations.</p><b><br>
Job Description</b><br>
<ul><li>
Coordinate and supervise field technical operations across assigned regions.</li><li>
Provide advanced technical guidance, expert-level troubleshooting and final root-cause analysis support.</li><li>
Conduct on-site system diagnostics, supervising, project control, performance audits and failure investigations, automation system for RAC / PAC / VRF/ HP product ranges.</li><li>
Monitor authorised service partner technical field performance, technical workmanship quality and safety compliance.</li><li>
Deliver regular advance technical training, coaching and capability-building programmes for technicians and service partners on the field side.</li><li>
Validate warranty claims in the field, verify repair quality and ensure accuracy of technical reporting.</li><li>
Represent the company as technical authority in critical escalations, strategic customer visits and major installation projects.</li><li>
Initiate and supervise corrective action plans and continuous improvement activities.</li><li>
Support documentation development: service bulletins, installation best practices, troubleshooting guides etc.</li><li>
Integrate sustainability standards into the field service network (energy efficiency, refrigerant handling, circularity).</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in mechanical engineering, Air conditioning engineering technician or equivalent technical discipline (preferred).</li><li>
Minimum 5+ years&rsquo; experience in Air conditioning field service, commissioning, or technical support and supervising.</li><li>
Strong technical mastery of Air conditioning fundamentals: refrigeration cycle, thermodynamics, inverter / VRF technology, F-gas, electrics.</li><li>
Proven field audit capability, ability to diagnose complex performance issues and electrical/electronic faults.</li><li>
Excellent communication, coaching, presentation and stakeholder management skills.</li><li>
High discipline in reporting, documentation and compliance with safety and environmental regulations.</li><li>
F-Gas certification or equivalent (preferred).</li><li>
Valid driving licence and availability for regular domestic travel.</li><li>
Minimum intermediate English level with fluency</li><li>
Residency in Istanbul</li></ul></div>

Technical Field Expert (Air Conditioning Systems)- Istanbul

Solutionix Global Services

<p><b>Job Summary</b><br/>We are seeking a skilled Desktop Support Technician to provide comprehensive technical support within our organization. The ideal candidate will assist users with hardware and software issues, maintain IT infrastructure, and ensure seamless operation of desktop environments. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach to support. The Desktop Support Technician will play a vital role in maintaining the efficiency and security of our IT systems across various platforms and devices.</p><p><b>Duties</b></p><ul><li>Provide technical support and troubleshooting for desktop computers, laptops, mobile devices, and peripherals.</li><li>Assist users with software issues, including Microsoft Office applications, operating systems (Windows, macOS, Linux), and specialized enterprise software.</li><li>Manage computer hardware inventory, perform installations, upgrades, and repairs as needed.</li><li>Configure and support network connections including LAN, VPN, TCP/IP settings, DNS configurations, and wireless networks.</li><li>Support IT infrastructure components such as Active Directory, Windows Server environments, SCCM, BMC Remedy, ServiceNow, Jira, firewalls, and network administration tools.</li><li>Maintain security protocols by managing firewalls, VPN access, and user permissions through Active Directory.</li><li>Troubleshoot network issues related to TCP/IP protocols and LAN connectivity to ensure minimal downtime.</li><li>Assist with the deployment and management of computer images using SCCM or similar tools.</li><li>Document support requests and resolutions accurately in help desk systems like ServiceNow or Jira.</li><li>Collaborate with IT teams on projects involving server management (Windows Server), network upgrades, or hardware refreshes.</li><li>Provide excellent customer service by communicating effectively with end-users at all levels of technical proficiency.</li></ul><p><b>Skills</b></p><ul><li>Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.</li><li>Proficiency in operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions.</li><li>Knowledge of Microsoft Office Suite and other productivity tools.</li><li>Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices.</li><li>Experience with Active Directory management and Windows Server administration.</li><li>Ability to troubleshoot hardware issues related to desktops, laptops, mobile devices, printers, and peripherals.</li><li>Skills in using remote support tools like SCCM for deployment and management tasks.</li><li>Strong analysis skills for diagnosing complex technical problems quickly and efficiently.</li><li>Excellent communication skills to effectively assist users with varying levels of technical knowledge.</li><li>Experience working with help desk ticketing systems such as ServiceNow or Jira is preferred. This position offers an engaging environment for IT professionals eager to leverage their technical expertise while providing exceptional support to end-users across diverse platforms and technologies.</li></ul><p>Job Type: Full-time</p><p>Pay: 60,000.00TRY per month</p>

Istanbul, Turkey - Senior Desktop Support Engineer

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>487772
</div></div><div><div><b>Posted since
</b></div><div>05-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Office/Site only
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><p>For our Smart Infrastructure Electrical Products business unit in Gebze, we are looking for a Customer Services Professional in Low Voltage and Control Products Business (Technical Support).</p><p><b>
What are my responsibilities?</b></p><p></p><ul><li> Supports customer remotely and provides 1st level customer support</li><li> Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers</li><li> Participates in investigating and resolving technical problems</li><li> Supports pre-and/or post sales technical product advice for implementation and operation of customer solutions</li><li> Deploys detailed knowledge and expertise about the organization's service offering, related products and application domain to improve either business operations and/or strategic innovations</li><li> Supports acquisition activities with detailed technical knowhow on complex issues</li><li> Contact with HQ for any cases ongoing at SERCO content</li><li> Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations</li><li> Making outbound calls to support service sales and overall sales</li></ul><p></p><p><b>
What do I need to qualify for this job?</b></p><ul><li> Graduated from Electrical and/or Electronics departments
</li><li> Knowledge on low voltage power distribution products and industrial control products including protection, metering and control</li><li> Knowledge on medium voltage power distribution systems and products is a plus</li><li> Very good command of English</li><li> Advanced level of knowledge in MS Office Applications</li><li> Analytical thinking, result and quality-oriented approach and good communication skills are required competencies</li></ul><p></p><p><b>
What we offer</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div><p></p><p>&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p><br>
Contact<br>
IF you need more information please don't hesitate to contact us.<br>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html<br>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p>
http://www.twitter.com/siemensturkiye</p><p>
http://www.facebook.com/siemensturkiye</p><p><b>
#LI-HYBRID</b></p></div></div></div></div></div></div><p></p>

Customer Services Professional-Technical Support

Explore 912+ Technical support specialist in Istanbul this December. Find roles across top companies and apply now to boost your career.