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Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
We are looking for a Technical Service Specialist located in &#304;stanbul (Avrupa) at Roche Diagnostics.
This is an exciting time to join Roche Support Teams. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity
The Roche Support Teams are committed to providing industry-defining support to its customers. As a Technical Service Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche-assigned product lines, and provide valued service to your laboratory customers in Turkey.
The Technical Service Specialist in the Roche Support Teams, position serves as a technical repair or installation specialist for Roche product lines.
The Roche Technical Service Specialist also;<ul><li>Provides routine technical support to customers on operational and maintenance aspects of system equipment</li></ul>
-Performs on-site service, repair, and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking<ul><li>Serves as customer contact on routine technical and service-related problems</li></ul><ul><li>Schedules and performs preventative maintenance per department policy</li></ul><ul><li>Monitors customer equipment performance and can respond and resolve most routine issues</li></ul><ul><li>Refers complex problems and issues to higher levels</li></ul><ul><li>Receives training and delivers service within the normal scope of the position</li></ul><ul><li>Follows documented practices, policies, and procedures in providing repair and installation support</li></ul><ul><li>Diagnoses mechanical, hardware, software, and system failure, using established procedures</li></ul><ul><li>Determines the most cost-effective repair/resolution to minimize customer downtime</li></ul><ul><li>Provides analysis, feedback, and recommendations on product failure trends and serviceability issues</li></ul><ul><li>Documents all activity in a manner compliant with the company&rsquo;s quality procedures</li></ul><ul><li>Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions</li></ul><ul><li>Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products</li></ul><ul><li>Promotes effective, positive, and productive communication among the team to ensure and maximize the satisfaction of the customer base</li></ul><ul><li>Manages customer accounts at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality</li></ul><ul><li>Identifies revenue-generating and cost-saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers</li></ul><ul><li>Maintains expenses within departmental guidelines and controls inventory and all company property</li></ul>
Who You Are<ul><li>
Bachelor&rsquo;s degree in Biomedical Engineering, Mechanical Engineering, Electrical/Electronic Engineering</li><li>
Advanced knowledge of electronics, electro-mechanical systems, and information technology</li><li>
Ability to serve as an internal technical resource for lower-level staff</li><li>
Knowledge of basic chemistry</li><li>
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation</li><li>
Good written/verbal communication, organization, and prioritization skills</li><li>
Good English communication skills</li><li>
Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</li><li>
Ability to travel, including some overnight travel, is required</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Technical Service Specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Teknik Uzman

Asis Elektronik ve Bilişim Sistemleri A.Ş.

<div>
 
 Asis Electronics is a fast-growing organization and market leader in smart technology solutions with over 450 employees. Our solutions help transport authorities to provide effective transit systems via easing passenger movement and improving operations management. Besides Turkey, our portfolio covers countries in Europe, the Middle East, Africa and South Asia with on-ground operations. As an R&amp;D and innovation-focused company, we are shaping up next-generation technology for smart transportation and smart cities. In addition, we are developing applications for automotive, defense, and financial technologies. As Asis Electronics, we are among the companies that shape the IT sector with our value-adding solutions. With our successful performance in different categories, we took our place in the 22nd &ldquo;Top 500 IT Companies Survey&rdquo; conducted by BT News. We are looking for a
 
 ''Software Support Specialist&rdquo;,
 
 creative, game changer, innovative thinker, who takes initiative and is driven to help improve systems and embraces a culture of teamwork. As a member of our team, you will be part of new game-changing solutions that would have a real impact on the next generation smart city &ndash; fintech solutions at Asis Electronics.
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 
 
 
 <ul>
 <li>
 New graduates who have completed their education in Computer Engineering, Electrical-Electronics Engineering, Industrial Engineering, Mathematics Engineering, Informatics, Management Informatics, Information Technologies or a related field.
 </li>
 <li>
 Candidates who want to develop their career in the IT industry by becoming a Software Support Specialist,
 </li>
 <li>
 Very good command of English , both written and spoken
 </li>
 <li>
 Enthusiastic to improve himself.
 </li>
 <li>
 Following the technical literature, having strong research direction and problem-solving skills,
 </li>
 <li>
 Prone to teamwork,
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong personal impact and interpersonal skills
 </li>
 <li>
 Ability to operate in high performing teams
 </li>
 <li>
 Open to learning, constantly self-developing,
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Examining incoming system problems and producing solutions,
 </li>
 <li>
 Listening to feedback and conveying to the analyst the areas that require product development or software development,
 </li>
 <li>
 Commissioning updates and new versions of the new product and applying them to the field,
 </li>
 <li>
 To support field operations in the commissioning of new projects,
 </li>
 <li>
 Preparing training documents, user manuals and maintenance documents for projects,
 </li>
 <li>
 Providing customer training,
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in it for you:
 
 
 <ul>
 <li>
 Obtain and enhance smart city and fintech experience
 </li>
 <li>
 You will actively gain experience in agile working environment
 </li>
 <li>
 Opportunity to work with a dynamic team
 </li>
 </ul>
 
 
 
 
 
 Next Step
 
 
 
 
 
 
 If this sounds like a good fit, if you&rsquo;re excited to do something challenging and meaningful that preserves your ability to the fullest, looking forward to hearing from you
 
</div>

Software Support Specialist

Arvato

<div>
 
 
 Arvato
 
 is an innovative and international leading service provider in the field of e-commerce and supply chain management.
 
 
 
 
 
 Partners come together with industry specialists in the fields of
 
 Telecommunication, Hightech &amp; Entertainment, Automotive, Bank, Insurance, Healthcare, Consumer Products
 
 and
 
 Publisher
 
 .
 
 
 More than 17,000 employees work together to provide practical and relevant solutions and services worldwide. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers. Arvato combines the know-how of its employees with the right technology and appropriate business processes to measurably increase the productivity and performance of its partners.
 
 
 
 
 
 Arvato is a wholly owned subsidiary of Bertelsmann SE &amp; Co. KGaA.
 
 
 
 
 <ul>
 <li>
 Minimum graduated from Vocational High School Computer Technologies and similar departments,
 </li>
 <li>
 Class B driver's license,
 </li>
 <li>
 Those who have a career goal in the field of Information Technologies and want to improve themselves,
 </li>
 <li>
 Has done an internship in the field of Information Technologies,
 </li>
 <li>
 Preferably with experience in Microsoft 365 client support,
 </li>
 <li>
 Preferably with experience in JIRA, SOTI, MYQ, BEAM applications,
 </li>
 <li>
 Problem solving skills, analytical thinking, fast solution producing skills,
 </li>
 <li>
 Will be able to fulfill written Information Technology Procedures,
 </li>
 <li>
 Will be able to provide on-site and remote support for our remote locations when necessary,
 </li>
 <li>
 No travel restrictions,
 </li>
 <li>
 Reporting skills, suitable for teamwork, analytical mindset, responsible, proactive and result-oriented,
 </li>
 <li>
 Will be able to adapt to the flexible working hours required by the intense work tempo,
 </li>
 <li>
 Completed military service for male candidates,
 </li>
 <li>
 Advanced level of English,
 </li>
 <li>
 Suitable for working with shift system.
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Within the scope of Information Technologies, monitoring the requests, malfunctions and repairs related to hardware and software and all technical support services, and contacting the service providers when necessary,
 </li>
 <li>
 Tracking and reporting of system, hardware and license inventory of IT inventory with BEAM Inventory Management application,
 </li>
 <li>
 Installing, expanding and managing all computer hardware, software and peripherals in accordance with company procedures and standards and ensuring their operability (Notebook, desktop, printer, barcode printer, hand terminal, tablet, telephone, 4.5G Modem etc.)
 </li>
 <li>
 Supporting the solution of network infrastructure problems when needed, making cable terminations when necessary, ensuring its operability,
 </li>
 <li>
 Information Security intervenes with Update and Antivirus application by taking into account the mail alerts,
 </li>
 <li>
 Ensuring the control and security of IT systems and performing their updates,
 </li>
 <li>
 Managing Information Security processes and improving and monitoring the management of IT portals and systems.
 </li>
 </ul>
 
 
</div>

IT Support Specialist

WorqCompany

<div>
 
 💡 WorqCompany, providing the only Revenue Sharing E-Commerce partnership system in Turkey, enabling online store owners to purchase the products they need from suppliers upfront and achieve high profits.
 
 
 
 
 
 We solve cash flow issues for online stores and reduce inventory costs. Our e-commerce customers, who quickly and easily access products, can thus participate in marketplace campaigns advantageously with stocked inventories compared to their competitors. They can manage their stock processes transparently with a specially prepared payment plan and increase sales volume.
 
 
 
 
 
 With WorqCompany's highly talented artificial intelligence robot AIDA, we analyze our customers' stores and provide recommendations and insights for improvements.
 
 
 
 
 
 Just as in Turkey, we stand by customers in every step they need to take in the process, whether they are already engaged in or considering e-commerce in the UK.
 
 
 
 
 
 
 WQ Responsibilities:
 
 
 <ul>
 <li>
 Identify and resolve users&rsquo; hardware, software, and network issues
 </li>
 <li>
 Respond to technical support requests via email, phone, and remote access
 </li>
 <li>
 Perform system updates and maintenance tasks
 </li>
 <li>
 Inform and train users on new software and systems
 </li>
 <li>
 Set up and configure IT equipment
 </li>
 <li>
 Create documentation to prevent recurring issues
 </li>
 </ul>
 
 
 
 
 
 WQ Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or associate degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Basic knowledge and experience with hardware, software, and networking
 </li>
 <li>
 Familiarity with Microsoft Windows, Office 365, and fundamental networking technologies
 </li>
 <li>
 Strong problem-solving and analytical thinking skills
 </li>
 <li>
 Team player with excellent communication skills
 </li>
 <li>
 Previous experience in IT support or a similar role is preferred
 </li>
 </ul>
 
 
 
 
 
 Why Join WorqCompany?
 
 
 <ul>
 <li>
 Be part of a dynamic and innovative team shaping the future of e-commerce.
 </li>
 <li>
 Gain hands-on experience by working on real projects that impact thousands of users.
 </li>
 <li>
 Collaborate with talented professionals and learn from industry experts.
 </li>
 <li>
 Opportunity to contribute to the design of cutting-edge cloud-based platform solutions.
 </li>
 <li>
 A supportive environment that encourages creativity and professional growth.
 </li>
 <li>
 A dynamic and innovative working environment,
 </li>
 <li>
 Career development opportunities,
 </li>
 <li>
 Mentorship opportunities with experienced managers in the field.
 </li>
 </ul>
 
 
 
 
 
 
 
 Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu WorqCompany D&inodot;&scedil; Tic. A.&Scedil; taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir.
 
 
 
</div>

Merzigo

<div>
 
 
 About Merzigo
 
 
 
 
 
 
 Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 
 
 
 
 
 Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 
 
 
 
 
 We are looking for an
 
 IT Helpdesk Specialist
 
 who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 
 
 
 
 
 
 Position:
 
 IT Helpdesk Specialist
 
 
 
 Location:
 
 Etiler, Istanbul
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably graduated from related departments of universities (Management
 </li>
 <li>
 Information Systems, Computer Programming, etc.),
 </li>
 <li>
 At least 5 years of experience in Information Technology,
 </li>
 <li>
 Able to produce innovative and creative solutions,
 </li>
 <li>
 Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
 </li>
 <li>
 Capable of identifying opportunities to drive improvements and changes in operational control processes,
 </li>
 <li>
 Knowledgeable in managing Microsoft systems,
 </li>
 <li>
 Open to development and learning,
 </li>
 <li>
 Active driver&rsquo;s license and ability to drive.
 </li>
 <li>
 No travel restrictions to group company locations.
 </li>
 </ul>
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 
 <ul>
 <li>
 Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
 </li>
 <li>
 Experienced in computer fault diagnosis, maintenance, and repair,
 </li>
 <li>
 Experienced in providing client support to end-users working in a domain environment,
 </li>
 <li>
 Knowledgeable about Active Directory structure,
 </li>
 <li>
 Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
 </li>
 <li>
 Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
 </li>
 <li>
 Experienced in setting up and troubleshooting mobile devices,
 </li>
 <li>
 Preferably experienced in desktop and server operating systems,
 </li>
 <li>
 Meticulous and experienced in IT inventory management,
 </li>
 <li>
 Knowledgeable about ITSM (Help Desk) programs,
 </li>
 <li>
 Able to intervene in problems remotely and on-site when necessary outside working hours,
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 <li>
 Fluency in English, both written and spoken, is a plus
 </li>
 </ul>
 
 
 
 
 
 
 We welcome candidates who share this mission to join us.
 
 
 
</div>

IT Helpdesk Specialist

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
 
 
A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members. 
 
Description 
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
 
 
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team. 
 
Serve as a Mentor, resource, and positive role model for Genius Bar team members.
 
 
Support leadership in providing timely resolution to customer escalations. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services, including repairing devices. 
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. 
Navigate customer service issues with care and strong interpersonal skills.
 
Apply an action-oriented mindset and sense of motivation to do what&rsquo;s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks. 
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time. 
Communicate effectively and tailor your communication style to different audiences. 
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals. 
Support and educate the broader team by sharing knowledge, experiences, and insights. 
Frequently handle, lift, and move merchandise safely. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs. 
Have experience troubleshooting hardware and software issues in a customer service environment. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Genius

Explore 937+ Technical support specialist in Istanbul this November. Find roles across top companies and apply now to boost your career.

937 technical support specialist jobs IN Istanbul

Technical Service Specialist

Teknik Uzman

Software Support Specialist

IT Support Specialist

IT Support Specialist

IT Helpdesk Specialist

Genius