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sales support specialist

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customer experience specialist Jobs in Istanbul

customer experience specialist

technical support specialist

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What You Will Do:</b></p><ul>
<li>
Deliver outstanding customer support via phone calls, chats and emails</li>
<li>Build strong and lasting customer relationships</li>
<li>Keep up with evolving tools and technology</li>
<li>Handle sensitive customer data with care and security</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain deep understanding of client solutions and meet KPI</li>
<li>Communicate with developers and cross-functional specialists</li>
</ul><p><b>
What you need to succeed in this role:</b></p><ul>
<li>
<b>Excellent Dutch communication skills (at least C1 level for both spoken and written)</b> and English at B2 level</li>
<li>Experience with Google Suite</li>
<li>Experience in customer support for at least 6 months</li>
<li>Tech-savvy</li>
<li>Positive, proactive and responsible attitude</li>
<li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul><p><b>
Will be a great plus:</b></p><ul>
<li>
Experience in sales</li>
<li>Experience with CRM systems
</li></ul><p><b>Benefits:</b></p><ul>
<li><b>
Fixed schedule: Monday&ndash;Friday, 1 PM&ndash;9 PM, T&uuml;rkiye time</b></li>
<li>Opportunity to cooperate fully<b> remotely</b>
</li><li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Rewards for referring friends</li>
<li>Balance between project workload and personal time, but also &ndash; internal health policy</li>
<li>Responsive leadership interested in your development and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>A culture built on trust, with no time-tracking requirements</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i>Candidate Privacy Notice<i>.</i></p></div>

(fluent Dutch) Customer Support Consultant (Türkiye, remotely)

United Nations Development Programme

<div><div><p><b>Background
</b></p><p>UNDP&rsquo;s Regional Centre for Europe and the CIS is UNDP&amp;#96;s advisory hub for the Europe and CIS region tasked with the responsibility to provide policy and programmatic support to UNDP&acute;s development activities in the region. Throughout UNDP&acute;s focus areas, it works towards increasing the impact of UNDP&acute;s activities in the region by assisting Country Offices in development of country-level initiatives through advisory services and technical support and by implementing regional-level projects in partnership with a wide range of partners supported to a global network of expertise. Under the leadership of the Director, the RBEC Regional Centre employs a multi-disciplinary team of specialists and advisors, project managers, operations and programme support staff.
</p><p>The ICT team plays a crucial role in the IRH as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP&rsquo;s digital transformation efforts in the IRH to better enable, leverage and deploy technology solutions that help the IRH implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.
</p><p><b>Duties and Responsibilities
</b></p><p>Under the guidance and direct supervision of the ICT Specialist, the ICT Associate provides leadership in execution of ICT services in the IRH, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for reviewing and advising on the use of new technologies that will enhance IRH productivity. The ICT Associate promotes a client-oriented approach.
</p><p>The ICT Associate may supervise ICT support staff and works in close collaboration with Programme, Operations, and project teams in the IRH, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT- related issues.
</p><p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
</p><p><b>Competencies
</b></p><p><b>Core Competencies:
</b></p><ul><li>Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
</li><li>Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
</li><li>Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning
</li><li>Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process
</li><li>Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously
</li><li>Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
</li><li>Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making
</li></ul><p><b>People Management Competencies:
</b></p><ul><li>UNDP People Management Competencies can be found in the dedicated site .
</li></ul><p><b>Cross-Functional &amp; Technical Competencies:
</b></p><p><b>Business Management
</b></p><ul><li><b>Results-Based Management
</b><ul><li>Ability to manage programmes and projects with a focus on improved performance and demonstrable results
</li></ul></li><li><b>Customer Satisfaction/Client Management
</b><ul><li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide inputs to the development of customer service strategy, and look for ways to add value beyond clients' immediate requests.
</li><li>Ability to anticipate client's upcoming needs and concerns.
</li></ul></li><li><b>Working with Evidence and Data
</b><ul><li>Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making
</li></ul></li><li><b>Digital Awareness and Literacy
</b><ul><li>Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
</li></ul></li></ul><p><b>Information Management and Technology
</b></p><ul><li><b>IT Customer
</b><ul><li>Support Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience.
</li><li>Knowledge of ISO 9001 desirable.
</li><li>ITIL certification or similar is desirable.
</li></ul></li><li><b>Network, Communication, and Infrastructure Management
</b><ul><li>Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT.
</li><li>Cisco CCIE CCNP or similar is desirable.
</li></ul></li><li><b>User Experience and Business Analyst
</b><ul><li>Capacity to translate efficiently user needs into IT requirements around human-centered design
</li></ul></li></ul><p><b>Required Skills and Experience
</b></p><p><b>Education:
</b></p><ul><li>Secondary education is required with formal training in IT systems, business software and/or web-based applications.
</li><li>A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
</li></ul><p><b>Experience:
</b></p><ul><li>Minimum of 7 years (with high school diploma) or 4 years (with bachelor&rsquo;s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
</li><li>Certifications in CCNA, MSCA, MCSE or MCP are an asset.
</li><li>Certification on Microsoft Endpoint Administrator MD-102 required. (Please upload the document into attachment section)
</li><li>Experience working with user-centered designs and conducting user research and testing is required.
</li><li>Previous experience with the UN or its agencies is an asset.
</li><li>Previous experiences with the following are highly desirable:
<ul><li>Microsoft Azure &amp; Windows Servers
</li><li>Microsoft SharePoint
</li><li>Windows based operating systems.
</li><li>Apple OS and mobile phone platforms
</li><li>Microsoft Office applications
</li><li>Cisco routers and firewalls
</li><li>Open-source applications
</li><li>Other commercial software
</li><li>Artificial Intelligence tools &amp; software
</li><li>VoIP applications
</li></ul></li></ul><p><b>Languages:
</b></p><ul><li>Fluency in English and Turkish is a requirement.
</li><li>Knowledge of another UN language is desirable.
</li></ul><p><b>Equal opportunity
</b></p><p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
</p><p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
</p><p><b>Sexual harassment, exploitation, and abuse of authority
</b></p><p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
</p><p><b>Right to select multiple candidates
</b></p><p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
</p><p><b>Scam alert
</b></p><p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p></div></div><div></div>

ICT Associate [Open to external applicants]

OPLOG

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 OPLOG is the tech engine behind seamless e‑commerce fulfillment for top brands across T&uuml;rkiye, Europe, and the US. By fusing in‑house software with robotics and automation, we erase the line between the physical and digital worlds&mdash;delivering post‑purchase experiences that turn customers into fans and giving our clients an unfair competitive edge.
 <br/>
 <br/>
 We&rsquo;re building a world-class robotic fulfillment ecosystem, and we&rsquo;re looking for curious minds to shape the future with us.
 <br/>
 <br/>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 We&rsquo;re scaling&mdash;fast. Our platforms, robots, and data pipelines need to move even faster.
 <br/>
 <br/>
 The IT Specialist will be responsible for ensuring the seamless operation of the company's IT infrastructure, managing user support requests, and playing an active role in daily IT operations.
 <br/>
 <br/>
 <strong>
  What You'll Do:
  <br/>
  <br/>
 </strong>
 Track and resolve user support requests through the IT service management platform
 <br/>
 <br/>
 Perform installation, configuration, and maintenance of Windows, macOS, and Linux client devices
 <br/>
 <br/>
 Conduct basic troubleshooting for endpoint and network-related issues
 <br/>
 <br/>
 Complete IT processes for new employee onboarding and offboarding
 <br/>
 <br/>
 Maintain IT equipment (printers, handheld terminals, barcode scanners) at warehouse locations
 <br/>
 <br/>
 Keep IT documentation up to date
 <br/>
 <br/>
 <strong>
  Who You Are:
  <br/>
  <br/>
 </strong>
 Bachelor's degree in Computer Engineering, Information Systems, or related field
 <br/>
 <br/>
 <strong>
  Minimum 2 Years Of IT Support Experience
  <br/>
  <br/>
 </strong>
 Proficiency in Windows, macOS, and Linux operating systems
 <br/>
 <br/>
 Knowledge of basic network protocols (TCP/IP, DNS, DHCP)
 <br/>
 <br/>
 Strong communication and problem-solving skills
 <br/>
 <br/>
 Ability to visit multiple sites (Dilovas&inodot; - Tuzla FCs) as required, actively engaging with different locations to understand operations, identify improvement opportunities, and contribute to on-site processes
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   AI‑assisted coding &amp; LLM licenses &ndash; build smarter, faster
  </li>
  <li>
   Paid vacation in your first year &ndash; no waiting period
  </li>
  <li>
   Birthday day off &ndash; celebrate you
  </li>
  <li>
   Private health insurance &ndash; from day one
  </li>
  <li>
   Shuttle service - your commute, covered
  </li>
  <li>
   Meal card &ndash; lunches on us
  </li>
  <li>
   Learning budget &ndash; for courses, books, and conferences
  </li>
  <li>
   English courses &ndash; grow your communication skills globally
  </li>
 </ul>
</div>


IT Specialist

BairesDev

<div>
 <p>
  At BairesDev&reg;, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Java Technical Support Engineer at BairesDev
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What You'll Do:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Provide technical support coverage during business hours.
 </p>
 <p>
  - Monitor system performance and respond to alerts.
 </p>
 <p>
  - Troubleshoot and resolve issues in Java applications.
 </p>
 <p>
  - Document incidents and solutions for knowledge sharing.
 </p>
 <p>
  - Collaborate with development teams on improvements.
 </p>
 <p>
  - Participate in process enhancement initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What we are looking for:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - Experience with Java development and troubleshooting.
 </p>
 <p>
  - Familiarity with support roles and incident response.
 </p>
 <p>
  - Problem-solving and analytical thinking skills.
 </p>
 <p>
  - Good communication abilities.
 </p>
 <p>
  - Advanced level of English.
 </p>
 <p>
  <br/>
 </p>
 <p>
  How we do make your work (and your life) easier:
 </p>
 <p>
  <br/>
 </p>
 <p>
  - 100% remote work (from anywhere).
 </p>
 <p>
  - Excellent compensation in USD or your local currency if preferred
 </p>
 <p>
  - Hardware and software setup for you to work from home.
 </p>
 <p>
  - Flexible hours: create your own schedule.
 </p>
 <p>
  - Paid parental leaves, vacations, and national holidays.
 </p>
 <p>
  - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
 </p>
 <p>
  - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Apply now and become part of a global team where your unique talents can truly thrive!
 </p>
</div>


Java Technical Support Engineer - Remote Work

Snibe

<div>
 <p>
  <strong>
   Responsibility:
  </strong>
 </p>
 <p>
  1. Supply the technical and application support to the customers;
 </p>
 <p>
  2. Make the maintenance service regularly;
 </p>
 <p>
  3. Collect the local market information and finish the report regularly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements：
  </strong>
 </p>
 <p>
  1. Background of biomedical education;
 </p>
 <p>
  2. 3-5 years&rsquo; experience worked in IVD field.
 </p>
 <p>
  3. Rich in technical experience,able to work independently.
 </p>
 <p>
  4. Able to use English as working language.
 </p>
 <p>
  5.Able and accept to have short term business trip in other cities/nearby countries.
 </p>
</div>


Technical Consultant-Turkey

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>490014
</div></div><div><div><b>Posted since
</b></div><div>29-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Internal Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Student (Not Yet Graduated)
</div></div><div><div><b>Job type
</b></div><div>Part-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Fixed Term
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div><div><div><div><div><div><p>We are seeking a <b>Part-time Technical Support Engineer</b> to join our team in <b>Smart Infrastruture Buildings</b> unit at the Kartal/İstanbul campus, serving OEM customers in the heating and combustion sector across T&uuml;rkiye.</p><p>
The ideal candidate will support the commissioning of boilers, burners, and other related products within our portfolio. While this position is primarily based in Kartal, occasional changes in location may occur depending on customer activities. Field and factory visits are also expected as part of the role.</p><p></p><p><b>
What part will you play?</b></p><ul><li>
Respond proactively to customer requests and resolve issues efficiently and effectively.</li><li>
Provide prompt communication and deliver solutions to meet customer needs.</li><li>
Prepare clear documentation and presentation materials to demonstrate processes and solutions.</li><li>
Assist in training customers based on support requests and product knowledge.</li><li>
Maintain high standards of quality and well-documented business delivery.</li></ul><p></p><p><b>
What do I need to qualify for this job?</b></p><ul><li>
Currently a 3rd-year undergraduate student in Mechanical Engineering (Heat &amp; Process specialization is a plus).</li><li>
Available to work 2.5&ndash;3 days per week.</li><li>
Strong command of English (mandatory).</li><li>
Knowledge of HVAC products is an advantage.</li><li>
Motivation to learn and adapt to evolving technologies and processes.</li><li>
Passionate about learning and sharing knowledge.</li><li>
Strong willingness to learn and help others grow.</li></ul><p>
Desired Soft Skills</p><ul><li>
Excellent interpersonal communication, problem-solving, and analytical skills.</li><li>
Strong self-organization and ability to work independently while managing time effectively.</li><li>
Collaborative team player with a positive, proactive attitude.</li><li>
Committed to delivering quality-oriented, well-documented work.</li><li>
Comfortable interpreting and understanding unfamiliar concepts.</li><li>
Strong willingness and ability to learn, especially about evolving AI trends and related technologies.</li></ul><p></p><p>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality.
</p><p>As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p></div></div></div></div></div></div></div><div></div>

Part Time Working Student (Technical Support Engineer)

袁记云饺 YUEN KEE DUMPLING

<p><b>Job Responsibilities</b></p><ul><li>Manage IT infrastructure: networks, servers, cloud, hardware, and software</li><li>Oversee user support, troubleshooting, and helpdesk operations</li><li>Implement and maintain IT security, backups, and disaster recovery plans</li><li>Manage vendor relationships and IT procurement</li><li>Develop and enforce IT policies, standards, and documentation</li><li>Support onboarding/offboarding and access management</li><li>Plan system upgrades, deployments, and improvements</li><li>Monitor system performance and resolve incidents</li><li>Lead and mentor the IT team</li></ul><p><b>Job Requirements</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>5+ years of IT experience, including 2+ years in a leadership or supervisory role</li><li>Strong knowledge of networking, cloud services, and system administration</li><li>Experience with cybersecurity tools and best practices</li><li>Familiarity with ITIL/helpdesk processes</li><li>Strong problem-solving, communication, and leadership skills</li></ul><p><b>Addon Requirements</b></p><ul><li>Must hold a four-year bachelor&rsquo;s degree.</li><li>If the candidate does not hold a four-year bachelor&rsquo;s degree, at least 10 years of experience in the software industry is required.</li><li>Must not be bankrupt or undergoing financial restructuring.</li><li>Must not hold more than 10% equity in any financial institution.</li><li>Must have no serious criminal convictions (such as fraud, bribery, terrorism, etc.).</li><li>Must not be legally prohibited from engaging in trading activities.</li><li>Must not have been responsible for incidents that resulted in license revocation.</li><li>Must have no administrative penalties within the past five years&quot;</li></ul><p>Job Type: Full-time</p><p>Pay: 150,000.00TRY per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li> IT (Information Technology): 5 years (Required)</li><li>leadership or supervisory: 2 years (Preferred)</li></ul>

IT Specialist/Supervisor

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