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it operations support manager

Hepsiburada (NASDAQ: HEPS)

<div>
 
 At Hepsiburada,, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 Organizational Structure
 
 
 
 
 
 <ul>
 <li>
 You will be responsible for managing and orchestrating five key functional units:
 </li>
 <li>
 
 Level 1 (Field Support):
 
 Responsible for the physical maintenance, repairs, and ensuring the operational readiness of the devices in the field. (This will be handled through an external company)
 </li>
 <li>
 
 Level 2 (Technical Support):
 
 Responsible for the systemic analysis of incoming tickets escalated from Level 1 and resolving them through remote intervention.
 </li>
 <li>
 
 Level 3 (Infrastructure &amp; Expertise):
 
 Responsible for advanced troubleshooting concerning Assets (inventory), Network connectivity, and Hardware-specific issues, including root cause analysis.
 </li>
 <li>
 
 Reporting Unit:
 
 Responsible for continuous monitoring of operational KPIs (Key Performance)
 </li>
 <li>
 
 Inventory &amp; Asset Control:
 
 Responsible for accounting for all departmental inventory, controlling movements, and ensuring timely registration of hardware inventory movement.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Incident &amp; Problem Management:
 
 Responsible for resolving incidents and problems in a timely manner, identifying recurring defects, and taking proactive measures to eliminate them permanently.
 </li>
 <li>
 
 Cross-Functional Coordination:
 
 Interacting with internal related departments and external stakeholders (Telecom operators/Service providers) to ensure 24/7 device uptime.
 </li>
 <li>
 
 Knowledge Management:
 
 Responsible for the quality and accessibility of technical instructions and a comprehensive &ldquo;Knowledge Base&rdquo; for standardized incident resolution across the devices.
 </li>
 <li>
 
 Capacity Planning:
 
 Responsible for analyzing regular data to forecast and ensure the availability of necessary inventory and spare parts to ensure the uninterrupted operation of devices.
 </li>
 <li>
 
 Team Leadership:
 
 Responsible for selecting, mentoring, and managing employees; setting clear tasks and monitoring their implementation.
 </li>
 <li>
 
 Financial Oversight:
 
 Responsible for analysis, strategic planning, and budgeting for the IT operations department.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Graduates from Computer, Electronics, Industrial Engineering, or related departments of universities.
 </li>
 <li>
 Professional certifications in ITSM and ITIL.
 </li>
 <li>
 5+ years in IT Technical Support, specifically for self-service devices (ATMs, payment terminals, parcel lockers, parking meters, etc.).
 </li>
 <li>
 At least 3 years in a leadership or management position.
 </li>
 <li>
 Professional knowledge of computer equipment design and hardware components.
 </li>
 <li>
 Advanced proficiency in troubleshooting (diagnosis) and repair using specialized software and diagnostic equipment.
 </li>
 <li>
 Expert-level knowledge of MS Windows, Linux, and Android operating systems.
 </li>
 <li>
 Communication: Proficiency in English is mandatory for effective technical and business collaboration with colleagues
 </li>
 <li>
 Management: Proven skills in conducting business negotiations, task setting, and performance monitoring.
 </li>
 <li>
 Analytical Thinking: Strong capability in strategic planning, data analysis, and budget management.
 </li>
 </ul>
 
 
 
 
 
 
 We Offer:
 
 
 
 
 
 
 <ul>
 <li>
 We rule the change and you are taking big responsibility for this game.
 </li>
 <li>
 We are learning and improving together with our experiences.
 </li>
 <li>
 Hepsiburada is empowering, supporting, and making the ideas a reality.
 </li>
 <li>
 Working with joy is our secret weapon !
 </li>
 </ul>
 
 
 
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
 
 
</div>

IT Operations & Support Manager

Slayz

<div>
 
 
 IT Manager
 
 
 
 
 
 
 📍 Location: Akmerkez (4 Days in Office, 1 Day Remote)
 
 
 ⏳ Job Type: Full Time
 
 
 
 
 
 
 About Slayz
 
 
 
 
 
 
 
 Slayz is a next-generation investment platform operating in Turkey&rsquo;s capital markets, powered by the infrastructure of Dinamik Yat&inodot;r&inodot;m. We provide a simple, reliable, and intuitive experience that enables users to make smarter financial decisions. We are making finance more understandable, more accessible, and more engaging.
 
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 
 &bull; Lead and manage the company&rsquo;s IT infrastructure, systems, and technology operations.
 
 
 &bull; Ensure all IT systems comply with Capital Markets Board of Turkey regulations and internal security policies.
 
 
 &bull; Oversee system availability, performance, and scalability across all platforms.
 
 
 &bull; Manage integrations with brokerage infrastructure, trading systems, and third-party providers.
 
 
 &bull; Establish and maintain IT governance, access controls, and cybersecurity standards.
 
 
 &bull; Monitor and respond to incidents, ensuring business continuity and disaster recovery readiness.
 
 
 &bull; Develop and maintain IT policies aligned with regulatory requirements.
 
 
 &bull; Manage the full lifecycle of hardware (MacBook, Windows PCs, Peripherals) and software licenses.
 
 
 &bull; Collaborate closely with compliance, operations, and product teams.
 
 
 
 
 
 
 Who You Are
 
 
 
 
 
 
 &bull; Minimum 7 years of experience in IT, with at least 3 years in a managerial role.
 
 
 &bull; Strong experience in brokerage, bank, or financial institution environments.
 
 
 &bull; Solid understanding of trading systems, financial infrastructure, and integrations.
 
 
 &bull; Strong expertise in network architecture, security systems, and access management.
 
 
 &bull; Experience with cloud infrastructure and modern system architectures.
 
 
 &bull; Knowledge of IT governance, risk, and compliance frameworks.
 
 
 &bull; Strong problem-solving skills and ability to operate in high-pressure environments.
 
 
 &bull; Strong communication and stakeholder management skills.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 &bull; Hands-on experience managing IT in a regulated financial environment.
 
 
 &bull; Proven experience with IT security, access control, and system monitoring.
 
 
 
 
 
 
 Bonus Points
 
 
 
 
 
 
 &bull; Knowledge of advanced Excel.
 
 
 &bull; Familiarity with AI tools and their application in IT operations and automation.
 
 
 &bull; Knowledge of Optimus systems and workflows.
 
 
 &bull; Experience with real-time systems or high-availability infrastructure.
 
 
 &bull; Experience leading cloud migrations or infrastructure upgrades.
 
 
 &bull; Background in FinTech environments.
 
 
 
 
 
 
 Why Join Slayz?
 
 
 
 
 
 
 &bull; Take on a critical role in a fast-growing FinTech company.
 
 
 &bull; Work in a high-impact environment with fast and decisive execution.
 
 
 &bull; Modern office located in Akmerkez Etiler.
 
 
 &bull; Transportation and meal support.
 
 
 &bull; Exclusive Slayz Welcome Kit.
 
</div>

IT Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon, we pioneer. 
We also treat every single day like it&rsquo;s day one. And we never sit still while we do it. 
Are you up for crafting solutions and solving tomorrow&rsquo;s problems today? 
 
Then we have the opportunity for you! 
We&rsquo;re seeking experienced, Operations Managers to join our network. 
As an Operations Manager, you&rsquo;ll deliver inspiring, supportive leadership for the teams you lead. But at the same time, you don&rsquo;t shy away from rolling up your sleeves and getting involved whenever necessary. 
You&rsquo;ll be directly responsible for developing a team of Area Managers and their direct report. The quality of your leadership is key to success in this role: you&rsquo;ll tactfully motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business. 
Another key aspect of the role is to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you lead. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking. 
 
 
 
 
 
 
Key job responsibilities 
Your role will be pivotal in the overall management, control, organization and direction of Outbound operational areas of your site. Your responsibilities will include, amongst others: 
 
<ul><li>Maintaining Health and Safety standards within your remit area, while promoting and inspiring a culture of safety on-site,</li><li>Monitor, analyze and work on improvement of customer experience and delivery performance.</li><li>Maintain and develop KPIs and SLAs through daily management and follow-up.</li><li>Become proficient on specific, larger-scale processes and activities, such as 5S audits,</li><li>In your inventory control and systems environment, you&rsquo;ll handle meaningful data collection, updating operations metrics on an hourly basis,</li><li>Therefore, you&rsquo;ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience,</li><li>Partnering closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,</li><li>Implement progressive process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network,
</li><li>Contribute to process improvement and cost optimization initiatives. Lead lean projects in order to ensure continuous and sustainable improvements.</li></ul></div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor&rsquo;s degree, preferably in engineering.</li><li>Advanced proficiency in verbal and written English and Turkish.</li><li>Previous experience in leading large, diverse teams.</li><li>Proven experience in operations, engineering, industrial or supply chain management.</li><li>Overall understanding of inbound and outbound operations as well as support function roles.</li><li>Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.</li><li>Relevant experience in using data evidence to influence business decisions</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Master&rsquo;s degree.</li><li>Experience in Lean, Six Sigma and Kaizen techniques.</li><li>You embrace change, and are willing to relocate if necessary.</li><li>AI knowledge and applying to process improvement.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations Manager, Turkey Operations

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
At Amazon, we pioneer. 
We also treat every single day like it&rsquo;s day one. And we never sit still while we do it. 
Are you up for crafting solutions and solving tomorrow&rsquo;s problems today? 
 
Then we have the opportunity for you! 
We&rsquo;re seeking experienced, Operations Managers to join our network. 
As an Operations Manager, you&rsquo;ll deliver inspiring, supportive leadership for the teams you lead. But at the same time, you don&rsquo;t shy away from rolling up your sleeves and getting involved whenever necessary. 
You&rsquo;ll be directly responsible for developing a team of Area Managers and their direct report. The quality of your leadership is key to success in this role: you&rsquo;ll tactfully motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business. 
Another key aspect of the role is to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you lead. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.
 
 
Key job responsibilities 
Your role will be pivotal in the overall management, control, organization and direction of Outbound operational areas of your site. Your responsibilities will include, amongst others: 
 
Maintaining Health and Safety standards within your remit area, while promoting and inspiring a culture of safety on-site, 
Monitor, analyze and work on improvement of customer experience and delivery performance. 
Maintain and develop KPIs and SLAs through daily management and follow-up. 
Become proficient on specific, larger-scale processes and activities, such as 5S audits, 
In your inventory control and systems environment, you&rsquo;ll handle meaningful data collection, updating operations metrics on an hourly basis, 
Therefore, you&rsquo;ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience, 
Partnering closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels, 
Implement progressive process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network, 
Contribute to process improvement and cost optimization initiatives. Lead lean projects in order to ensure continuous and sustainable improvements.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor&rsquo;s degree, preferably in engineering,logistic,management</li><li>Advanced proficiency in verbal and written English and Turkish</li><li>Previous experience in leading large, diverse teams,</li><li>Proven experience in operations, engineering, industrial or supply chain management.</li><li>Overall understanding of inbound and outbound operations as well as support function roles.</li><li>Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment</li><li>Relevant experience in using data or anecdotal evidence to influence business decisions</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we&rsquo;d love to hear from you.</li><li>Master&rsquo;s degree</li><li>Experience in Lean, Six Sigma and Kaizen techniques</li><li>You embrace change, and are willing to relocate if necessary</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations Manager, Turkey Fulfilment Center Operations, Turkey Fulfilment Center Operations

Ferrero

<div>
 
 About the Role:
 
 
 
 The Controlling Department at Ferrero functions as a strategic business partner, supporting the organization with insightful analyses and guidance throughout decision‑making processes. We are currently seeking a Supply Chain Controller who will contribute to ensuring and enhancing Ferrero&rsquo;s financial performance and overall competitiveness. In this role, you will be responsible for the effective execution of internal operating and planning processes, fully aligned with Group and Company timelines. The position requires close collaboration with various internal stakeholders and a proactive approach to managing provisions.
 
 
 Based in Istanbul, this role reports directly to the Controlling Manager and I&amp;S Controlling Area APAC&ndash;MEA.
 
 
 If you are motivated to join a dynamic organization, work alongside an outstanding team, and combine strong interpersonal capabilities with analytical expertise, we encourage you to apply. This is an exceptional opportunity to grow your career with us.
 
 
 
 Main Responsibilities:
 
 
 
 
 OPEX
 
 
 
 <ul>
 <li>
 Develop the Budget and Forecast for OPEX (Supply Chain costs) in close collaboration with Business Partners, following the guidelines issued by the Chief Industrial Supply Chain Officer and in coordination with the Group Operations Controller.
 </li>
 <li>
 Conduct monthly analyses of both Industrial and Commercial Supply Chain costs, comparing actuals against Budget and Forecast.
 </li>
 <li>
 Carry out required simulations to estimate year-end results, ensuring accurate projections for both volumes and costs.
 </li>
 <li>
 Track regional Supply Chain initiatives and operational changes to assess performance, expected outcomes, and returns on investment.
 </li>
 <li>
 Provide monthly reports and recommendations to Area Operations Controlling and Group Supply Chain Controlling.
 </li>
 <li>
 Engage directly with Group and Area Industrial &amp; Supply Chain Management teams.
 </li>
 <li>
 Monitor and analyze monthly performance against target KPIs, including service level, freshness, and other key indicators.
 </li>
 <li>
 Support Business Partners by performing detailed variance analyses, explaining performance gaps, and guiding the function toward target achievement.
 </li>
 <li>
 Assist Group and Area teams in identifying mitigation actions related to Supply Chain cost deviations.
 </li>
 <li>
 Proactively identify improvement areas and opportunities by consolidating and analyzing monthly risks and opportunities at Group level.
 
 
 </li>
 </ul>
 
 INVESTMENTS &amp; CONTRACTS
 
 
 
 <ul>
 <li>
 Support Group and Area teams in developing strategic guidelines and long‑term plans.
 </li>
 <li>
 Assist the Regional Supply Chain Manager in preparing the Budget and Forecast.
 </li>
 <li>
 Oversee the governance and evaluation processes for tenders related to new contracts.
 </li>
 <li>
 Contribute to the preparation of materials and analysis for the Investment Committee.
 </li>
 <li>
 Conduct ongoing evaluations of efficiency versus effectiveness through scenario‑based simulations.
 
 
 </li>
 </ul>
 
 STOCK
 
 
 
 <ul>
 <li>
 Develop stock value planning and budgeting in close collaboration with Business Partners.
 </li>
 <li>
 Perform variance analyses of stock levels&mdash;both Industrial and Commercial&mdash;against budget and prior year results.
 </li>
 <li>
 Identify and highlight critical stock situations, maintaining a clear record of agreed actions (e.g., obsolescence, write‑offs, stock peaks).
 
 
 </li>
 </ul>
 
 About You:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 Preferably 4+ years of experience in Supply Chain Controlling or Plant Controlling
 </li>
 <li>
 Excellent communication skills and ability to operate effectively in a multicultural environment
 </li>
 <li>
 Proven analytical thinking skills and a strong team-oriented mindset
 </li>
 <li>
 Capability to drive change combined with excellent negotiation skills
 </li>
 <li>
 Advanced proficiency in Microsoft Office applications and SAP
 </li>
 <li>
 Fluent in both written and spoken English and Turkish
 
 
 </li>
 </ul>
 
 Our Benefits &amp; Perks:
 
 
 
 Careers with caring built in - discover our benefits here.
 
 
 
 About Ferrero:
 
 
 
 Ferrero began its journey in the small town of
 
 Alba in Piedmont, Italy, in 1946.
 
 Today, it is one of the world&rsquo;s largest sweet-packaged food companies, with many
 
 iconic brands
 
 sold in countries all over the world. Find out more about Ferrero at ferrero.com.
 
 
 
 DE&amp;I at Ferrero:
 
 
 
 Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
 
 
 Find out more here.
</div>

Supply Chain Controller

Sovos

<div>Please note: While this is a remote position, we are only considering candidates who are currently residing and have right to work in Turkey.

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes - apply anyway! We're focused on hiring the right people, not just the &quot;right&quot; resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. 


The Work You'll Do:

The HR Operations Specialist is responsible for supporting the Manager, HR Operations &ndash; Europe in the administration of various HR operations tasks for Turkey. This role will also work with the Recruiting and Learning &amp; Development functions to support systems used for onboarding and training employees.

As an active member of the EMEA HR Operations regional team, this role collaborates on cross-regional processes and initiatives, contributing to consistent service delivery across multiple countries. The HR Operations Specialist is also expected to provide backup coverage for regional team members on transversal HR Operations tasks, ensuring continuity of service across all covered regions.

More specifically, you will:
<ul><li>Assist with administering payroll processing, ensures accuracy and efficiency in processing</li></ul>
<ul><li>Work with local HR team members in relation to employee questions surrounding Payroll and Benefit programs
</li></ul><ul><li>Assist with design and develop of employee communication materials related to all service operations for employees &ndash; payroll, benefits, and compensation programs</li></ul>
<ul><li>Provide support for all compliance related reporting including various payroll, benefits, and other government required reporting</li></ul>
<ul><li>Partner with HR team members to support and champion positive employee relations through effective communication, policies, and practices</li></ul>
<ul><li>Support the establishment and integration of compensation, payroll, and benefits platforms during mergers and acquisitions</li></ul>
<ul><li>Collaborate and support the Learning Management System and new hire onboarding</li></ul>
<ul><li>Manage, Create and Administer various documents in DocuSign relating to employment offers and internal updates and acknowledgments</li></ul>
<ul><li>Support the HR Leadership in administering, creating, and implementing Performance Management System</li></ul>
<ul><li>Ensure the accuracy of data with ADP WorkforceNow as the global HRIS</li></ul>
<ul><li>Collaborate with regional HR team members to process leaves of absence administration</li></ul> 


What We Need From You
<ul><li>1-3 years of professional Human Resources experience including payroll processing experience specific to Turkey</li></ul>
<ul><li>Proficient English skills verbal and written is required</li></ul>
<ul><li>Familiarity with the Sovos payroll provider DataAssist is a plus</li></ul>
<ul><li>Experience in HR administration such as policy interpretation, employee record/file keeping, and regulatory compliance and global knowledge, preferred</li></ul>
<ul><li>Ability to be strategic towards business outcomes as well as manage and handle day-to-day details and deadlines</li></ul>
<ul><li>Experience with HRIS systems, running and analyzing reports for employee reporting, ensures superior accuracy in details of reports</li></ul>
<ul><li>Strong interpersonal and written communication skills &ndash; ability to create employee communications for clarity and present programs to large groups of employees</li></ul>
<ul><li>Ability to manage multiple priorities (at times conflicting), remain focused under pressure and work extended hours as required</li></ul> 

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
<ul>
<li>Flexible Time-Off</li>
<li>Bi-Weekly Meeting Free Days</li>
<li>Mentoring Programs</li>
<li>Globally recognized Training and Development programs</li>
<li>Benefits</li>
</ul>
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

#LI-REMOTE</div>

HR Operations and Payroll Specialist (Turkey)

AZELIS

<div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div>
Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 65 countries across the globe with 4,300 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers&rsquo; product development process.
We are looking for a Commercial Assistant for our CASE team in Umraniye/Istanbul.<h2 class="jobSectionHeader"> 
Main Accountabilities</h2><ul><li> 
Provide the best commercial and digital support to the customer portfolio:</li></ul><ul><li>
Serve as first and direct point of contact for Customers and ensure timely communication on product specifications (product changes, legal aspects, PBMs ...). Follow-up on customer satisfaction, facilitate response to customer questionnaires.</li><li>
Assist customers in accessing and navigating the customer portal to ensure a smooth and user-friendly digital experience.. Encourage the use of the customer portals and the e-Lab (where applicable). Generate best-in-class customer engagement through optimal usage of CRM and other IT systems. Maintain complete and accurate customer data in all IT systems.</li><li>
Provide support to the external Sales team. Challenge pricing &amp; margin development on new orders. Raise and discuss price issues with Sales Managers. Communicate pricelist updates to customers and handle customer price claims.</li><li>
Process/create sample requests in CRM, liaise with Customers and/or Sales Manager for improved qualification of the sample request (application, project, &hellip;).. Detect and share opportunities with Sales Managers to develop commercial relationships.</li><li>
Assist Sales Administrators with blockers in MetaMaze and/or help with issues on open orders. Contribute to collecting overdues and handle credit limits together with Credit Control.</li><li>
Follow up on the customers&rsquo; purchasing behavior, collect forecasts and assist Planners on demand modelling.</li><li>
Destocking actions: Identify slow-moving products within customer portfolio (as flagged by the Planner), coordinate with Sales Manager on spot price offers, ensure offer is sent to Customer and follow up on its status, provide regular updates to Business Manager.</li><li>
Master the relevant CRM and ERP functionalities to operate efficiently and provide best-in-class service to Customers.</li></ul><ul><li>Ensure conformance &amp; contribute to sustainability:</li></ul><ul><li>
Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.</li><li>
Review non-conformances on a daily basis, in collaboration with the Sales Administrators, Supply Chain Administrators, Sales Managers and SHEQ team. Provide feedback to Stakeholders to allow closing of non-conformances in CRM.</li><li>
Translate the Group&rsquo;s Sustainability Strategy into concrete job-related actions.</li></ul><ul><li>Contribute to continuous process optimization and excellent teamwork:</li></ul><ul><li>
Provide regular feedback to business process owners and Key Users to enable operational excellence, efficiency and effectiveness.</li><li>
Develop expertise in processes and work instructions related to own scope and support development of best practices.</li><li>
Act as back-up within the Commercial Assistant team as required.</li></ul><h2 class="jobSectionHeader"> 
Experience, Skills &amp; Education</h2><ul><li>
Proven experience in commercial development and customer service, understanding market dynamics and requirements.</li></ul><ul><li>
Entrepreneurial and dynamic mindset and technical affinity and interest.</li><li>
Strong relationship building and negotiation skills.</li><li>
Strong communication skills, local language and good knowledge of English.</li><li>
Self-motivated, team-player, passionate about achieving goals/targets, high service level standards.</li><li>
Excellent organizational skills and self-starter, advanced user of various IT tools &amp; CRM.</li><li>
Ability to adapt to new &amp; changing requirements and a flexible approach to working with pressure.</li></ul></div></div></div></div></div></div></div></div></div></div>

Commercial Assistant

Explore 179+ It operations support manager in Istanbul this April. Find roles across top companies and apply now to boost your career.