driver operations intern

operational excellence associate Jobs in Istanbul

operational excellence associate

account manager

app operations manager (remote - m/f/d) Jobs in Istanbul

app operations manager (remote - m/f/d)

customer operations executive Jobs in Istanbul

customer operations executive

app operations manager

ARISE

<div><p>Seek a new challenge in an autonomous position where your structured thinking directly influences outcomes. Arise is a globally active weight-loss app with over 8 million downloads and a 4.7 rating on the App Store. Join us to drive our mission&mdash;empowering users to become healthier and happier&mdash;and help Arise become a leader in Health &amp; Fitness. If you excel in systems, execution, and making a tangible difference with minimal oversight, this role is built for you.</p><h3 class="jobSectionHeader"><b><br>
Tasks</b></h3><ul><li>
Take ownership of company operations and deliver results that are reliable and measurable.</li><li>
Design and improve processes to ensure the business runs smoothly.</li><li>
Organize daily workflows, ensuring smooth operations and eliminating friction.</li><li>
Lead projects across feature development and marketing with precision and impact.</li><li>
Manage freelancers effectively&mdash;clear expectations, timely delivery, and quality outcomes.</li><li>
Oversee Support operations, ensuring consistent standards and swift issue resolution.</li><li>
Conduct regular quality audits and initiate enhancements where necessary.</li><li>
Ensure legal and data protection compliance&mdash;no loose ends.</li><li>
Own the product roadmap: define, execute, and track milestones.</li><li>
Translate business goals into technical specifications and maintain transparency with UX/UI, Dev, Marketing, and Leadership.</li><li>
Analyze market data and competition, deriving actionable insights.</li><li>
Drive backlog planning, prioritization, and feature rollout&mdash;on time, always.</li><li>
Streamline deployment, QA, support, and documentation with documented SOPs.</li><li>
Monitor operational KPIs, identify risks, and course correct quickly.</li><li>
Leverage automation tools for repeatable, reliable operations.</li><li>
Maintain dashboards and present crisp, data-backed reports to stakeholders.</li><li>
Design and execute A/B tests to validate improvements.</li><li>
Coordinate release strategy, bug triage, and ensure OS compatibility.</li><li>
Support monetization strategies and explore retention or acquisition opportunities.</li></ul><h3 class="jobSectionHeader"><b>
We&rsquo;re looking for someone with:</b></h3><ul><li>
At least 2 years in operations or product management (experience in apps an advantage).</li><li>
Preferably a business or management bachelor&rsquo;s degree.</li><li>
Excellent command of English&mdash;German or Russian a plus.</li><li>
Methodical, precise, and results-oriented in your approach.</li></ul><h3 class="jobSectionHeader"><b>
We&rsquo;re a great match if you:</b></h3><ul><li>
Like making things run smoothly&mdash;think well-oiled machine.</li><li>
Prefer action over layers of delegation&mdash;rather than organizing, you do.</li><li>
Seek results fast and reliably&mdash;&ldquo;meetings that should have been emails&rdquo; are your enemy.</li><li>
Are inherently structured, organized, and crystal-clear under pressure.</li><li>
Thrive in fast-moving, autonomous roles.</li></ul><h3 class="jobSectionHeader"><b>
Benefits</b></h3><ul><li>
High-impact role with clear deliverables and visible results.</li><li>
Flat hierarchy, direct collaboration with the CEO.</li><li>
Remote-friendly and flexible scheduling.</li><li>
Join a proven, stable organization with solid Health &amp; Fitness roots.</li><li>
Paid leave and minimal bureaucracy.</li></ul><h3 class="jobSectionHeader"><b>
Ready to apply?</b></h3><p>
Send us:</p><br>
<ul><li>
Your CV</li><li>
A succinct cover letter describing why you're a great fit for the position.</li></ul><p>
We can&rsquo;t wait to work with someone who delivers clarity, structure, and results&mdash;effortlessly and consistently.<br>
Bernhard and Team</p></div>

App Operations Manager

Arise App

<div>
 Seek a new challenge in an autonomous position where your structured thinking directly influences outcomes. Arise is a globally active weight-loss app with over 8 million downloads and a 4.7 rating on the App Store. Join us to drive our mission&mdash;empowering users to become healthier and happier&mdash;and help Arise become a leader in Health &amp; Fitness. If you excel in systems, execution, and making a tangible difference with minimal oversight, this role is built for you.
 <br/>
 <br/>
 Tasks
 <br/>
 <br/>
 <ul>
  <li>
   Take ownership of company operations and deliver results that are reliable and measurable.
  </li>
  <li>
   Design and improve processes to ensure the business runs smoothly.
  </li>
  <li>
   Organize daily workflows, ensuring smooth operations and eliminating friction.
  </li>
  <li>
   Lead projects across feature development and marketing with precision and impact.
  </li>
  <li>
   Manage freelancers effectively&mdash;clear expectations, timely delivery, and quality outcomes.
  </li>
  <li>
   Oversee Support operations, ensuring consistent standards and swift issue resolution.
  </li>
  <li>
   Conduct regular quality audits and initiate enhancements where necessary.
  </li>
  <li>
   Ensure legal and data protection compliance&mdash;no loose ends.
  </li>
  <li>
   Own the product roadmap: define, execute, and track milestones.
  </li>
  <li>
   Translate business goals into technical specifications and maintain transparency with UX/UI, Dev, Marketing, and Leadership.
  </li>
  <li>
   Analyze market data and competition, deriving actionable insights.
  </li>
  <li>
   Drive backlog planning, prioritization, and feature rollout&mdash;on time, always.
  </li>
  <li>
   Streamline deployment, QA, support, and documentation with documented SOPs.
  </li>
  <li>
   Monitor operational KPIs, identify risks, and course correct quickly.
  </li>
  <li>
   Leverage automation tools for repeatable, reliable operations.
  </li>
  <li>
   Maintain dashboards and present crisp, data-backed reports to stakeholders.
  </li>
  <li>
   Design and execute A/B tests to validate improvements.
  </li>
  <li>
   Coordinate release strategy, bug triage, and ensure OS compatibility.
  </li>
  <li>
   Support monetization strategies and explore retention or acquisition opportunities.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re looking for someone with:
 <br/>
 <br/>
 <ul>
  <li>
   At least 2 years in operations or product management (experience in apps an advantage).
  </li>
  <li>
   Preferably a business or management bachelor&rsquo;s degree.
  </li>
  <li>
   Excellent command of English&mdash;German or Russian a plus.
  </li>
  <li>
   Methodical, precise, and results-oriented in your approach.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re a great match if you:
 <br/>
 <br/>
 <ul>
  <li>
   Like making things run smoothly&mdash;think well-oiled machine.
  </li>
  <li>
   Prefer action over layers of delegation&mdash;rather than organizing, you do.
  </li>
  <li>
   Seek results fast and reliably&mdash;&ldquo;meetings that should have been emails&rdquo; are your enemy.
  </li>
  <li>
   Are inherently structured, organized, and crystal-clear under pressure.
  </li>
  <li>
   Thrive in fast-moving, autonomous roles.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High-impact role with clear deliverables and visible results.
  </li>
  <li>
   Flat hierarchy, direct collaboration with the CEO.
  </li>
  <li>
   Remote-friendly and flexible scheduling.
  </li>
  <li>
   Join a proven, stable organization with solid Health &amp; Fitness roots.
  </li>
  <li>
   Paid leave and minimal bureaucracy.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Ready to apply?
 <br/>
 <br/>
 Send us:
 <br/>
 <br/>
 <ul>
  <li>
   Your CV
  </li>
  <li>
   A succinct cover letter describing why you're a great fit for the position.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We can&rsquo;t wait to work with someone who delivers clarity, structure, and results&mdash;effortlessly and consistently.
 <br/>
 <br/>
 Bernhard and Team
</div>


App Operations Manager (remote - m/f/d)

AppNation

<div>
 <p>
  AppNation was founded in 2021 with a mission to develop world-class, AI-powered mobile applications that make a lasting impact on millions of users. We are the creators of Genie, Fotorama, and Arch, delivering innovative solutions that enhance everyday experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our apps have consistently ranked among the top charts in over 30 countries, reaching more than 80 million users worldwide. Recognized by Apple on the App Store, we continue to push the boundaries of innovation in the mobile tech industry. For a talented, driven, and collaborative individual, working at AppNation is a chance to learn, make an impact, and accelerate your career at an exceptional pace. That&rsquo;s our promise.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Accounting Operations:
   </strong>
   Oversee day-to-day accounting operations and ensure compliance with statutory regulations.
  </li>
  <li>
   <strong>
    Financial Records:
   </strong>
   Maintain accurate records of income, expenses, assets, and liabilities.
  </li>
  <li>
   <strong>
    Financial Reporting:
   </strong>
   Prepare and present financial statements including income statements, balance sheets, and cash flow statements.
  </li>
  <li>
   <strong>
    Audit Collaboration:
   </strong>
   Collaborate with internal and external auditors to ensure the accuracy of financial records.
  </li>
  <li>
   <strong>
    Consultant Coordination:
   </strong>
   Work closely with financial consultants to ensure seamless financial operations.
  </li>
  <li>
   <strong>
    Month-End Closing:
   </strong>
   Lead monthly financial closing activities, ensuring timely and accurate submissions.
  </li>
  <li>
   <strong>
    Process Improvement:
   </strong>
   Drive continuous improvement in efficiency and quality across accounting processes.
  </li>
  <li>
   <strong>
    Transaction Reporting:
   </strong>
   Prepare and accurately report all financial transactions.
  </li>
  <li>
   <strong>
    Document Accuracy:
   </strong>
   Ensure the accuracy of financial documents for payment, auditing, and tax purposes.
  </li>
  <li>
   <strong>
    Discrepancy Resolution:
   </strong>
   Investigate and resolve discrepancies in invoice items and prices.
  </li>
  <li>
   <strong>
    Invoice Management:
   </strong>
   Review, assemble, and verify invoices for timely completion of payments.
  </li>
  <li>
   <strong>
    Bookkeeping:
   </strong>
   Manage daily bookkeeping tasks with a focus on accuracy and attention to detail.
  </li>
  <li>
   <strong>
    Purchase Analysis:
   </strong>
   Perform analysis on purchases when necessary to support decision-making.
  </li>
  <li>
   <strong>
    Full-Cycle Accounting:
   </strong>
   Manage all accounting transactions, payroll records, invoices, and maintain meticulous accounts payable records.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Look For
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Educational Background:
   </strong>
   Bachelor's degree in Finance, Business Administration, Economics, Accounting, or a related field.
  </li>
  <li>
   <strong>
    Professional Experience:
   </strong>
   Minimum of 10 years of experience in accounting roles; Big Four Audit Companies experience is a plus.
  </li>
  <li>
   <strong>
    Licensing:
   </strong>
   Proficiency in pre-accounting and accounting procedures; CPA license is a plus.
  </li>
  <li>
   <strong>
    Technical Skills:
   </strong>
   Strong proficiency in Microsoft Office suite and ERP programs.
  </li>
  <li>
   <strong>
    Regulatory Knowledge:
   </strong>
   Familiarity with Turkish legal regulations governing accounting practices, taxation, and business accounting standards.
  </li>
  <li>
   <strong>
    Analytical Ability:
   </strong>
   Strong analytical and problem-solving skills with an aptitude for figures.
  </li>
  <li>
   <strong>
    Startup Culture Fit:
   </strong>
   Appreciation for the dynamic and high-responsibility atmosphere of a startup environment.
  </li>
  <li>
   <strong>
    Organizational Skills:
   </strong>
   Exceptional organizational abilities coupled with adeptness in multitasking and managing multiple priorities concurrently.
  </li>
  <li>
   <strong>
    Language Proficiency:
   </strong>
   English language proficiency at B1 level or above.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Work with exceptional people.
   </strong>
   At AppNation, you&rsquo;ll collaborate with small, autonomous, results-driven teams alongside some of the most talented minds in the mobile app industry.
  </li>
  <li>
   <strong>
    A platform for growth.
   </strong>
   We go above and beyond to hire individuals with extraordinary potential and provide them with the opportunities, resources, and challenges to thrive. At AppNation, young professionals often take on leadership roles in projects that reach millions of users. If you&rsquo;ve got the drive, you&rsquo;ll quickly find yourself playing a pivotal role in shaping our success.
  </li>
  <li>
   <strong>
    Competitive compensation.
   </strong>
   We offer salaries that are above the standard for our sector, ensuring that you&rsquo;re rewarded fairly for your skills, dedication, and impact. Compensation grows rapidly as you contribute more to the team&rsquo;s success, ensuring your financial growth matches your career progress.
  </li>
  <li>
   <strong>
    Unmatched benefits.
   </strong>
   Work-from-home Wednesdays, premium private health insurance, meal and commute compensation, comprehensive relocation support, and even a day off to celebrate your birthday. We&rsquo;re dedicated to creating an environment where you can do your best work&mdash;and enjoy the journey.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Recruitment Process
  </strong>
 </p>
 <p>
  We&rsquo;ve designed a rigorous yet rewarding process to find the best fit for both you and our team:Application Review: We&rsquo;ll carefully assess your CV and experience.
 </p>
 <ul>
  <li>
   <strong>
    First Interview:
   </strong>
   A 30-minute online interview with our Hiring Manager to discuss your background, goals, and alignment with our mission.
  </li>
  <li>
   <strong>
    Case Study:
   </strong>
   A practical assignment to demonstrate your expertise and problem-solving skills.
  </li>
  <li>
   <strong>
    Technical Interview
   </strong>
   : A deep dive with our team lead, focusing on technical topics and assessing your knowledge.
  </li>
  <li>
   <strong>
    Communication Interview:
   </strong>
   Meet with the COO, Strategy team, and People &amp; Culture team to discuss your vision, aspirations, and how we can grow together.
  </li>
  <li>
   <strong>
    CEO Interview:
   </strong>
   A one-on-one conversation with our CEO to discuss alignment on vision, culture, and long-term goals.
  </li>
  <li>
   <strong>
    Final Decision:
   </strong>
   We&rsquo;ll get back to you within a few days with our decision.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Before You Apply
  </strong>
 </p>
 <p>
  At AppNation, we set ambitious goals and demand the best from ourselves and each other. This creates a fast-paced, challenging environment that offers unparalleled opportunities for growth, achievement, and learning. We value passion, potential, and a willingness to grow. If this role excites you and you believe you have what it takes, we encourage you to apply&mdash;even if you don&rsquo;t check every box.
 </p>
 <p>
 </p>
</div>


Lead Accountant

QNB Sigorta

<div>
 <p>
  We are expanding our
  <strong>
   Digital Assets &amp; Innovation Management team
  </strong>
  as part of our strategic focus on digital growth and innovation.
 </p>
 <p>
  We are looking for an
  <strong>
   Assistant Manager
  </strong>
  who will take an active role in managing and improving our
  <strong>
   mobile application, digital sales platforms, conversational channels, and AI-driven initiatives.
  </strong>
 </p>
 <p>
  This role is ideal for candidates with experience in
  <strong>
   digital platform development or digital channels
  </strong>
  who want to work on customer-facing platforms and emerging technologies such as AI.
 </p>
 <p>
  You will work closely with
  <strong>
   IT, Marketing, Product, Sales, and Data teams
  </strong>
  and contribute directly to the development of digital capabilities that support the company's growth strategy.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Digital Channel Development
  </strong>
 </p>
 <ul>
  <li>
   Lead the development and enhancement of our mobile app and website
  </li>
  <li>
   Design and implement new digital features, modules, and self-service capabilities
  </li>
  <li>
   Contribute to the digital channel roadmap and prioritize initiatives based on business impact
  </li>
  <li>
   Improve end-to-end digital customer journeys (sales, onboarding, claims, service, etc.)
  </li>
 </ul>
 <p>
  <strong>
   Digital Product &amp; Asset Innovation
  </strong>
 </p>
 <ul>
  <li>
   Identify, design, and launch new digital assets and value propositions
  </li>
  <li>
   Manage MVP cycles from concept to go-live
  </li>
  <li>
   Ensure scalable and flexible digital architectures in collaboration with IT teams
  </li>
  <li>
   Drive digital integrations with distribution and bancassurance partners
  </li>
 </ul>
 <p>
  <strong>
   AI-Enabled Channel Transformation
  </strong>
 </p>
 <ul>
  <li>
   Support the integration of AI-driven capabilities into digital channels (e.g., chatbots, personalization, smart recommendations)
  </li>
  <li>
   Translate data insights into tangible digital experience improvements
  </li>
  <li>
   Collaborate on initiatives that combine automation, AI, and digital platforms
  </li>
 </ul>
 <p>
  <strong>
   Project &amp; Stakeholder Management
  </strong>
 </p>
 <ul>
  <li>
   Work cross-functionally with IT, product, marketing, UX/UI, and external vendors
  </li>
  <li>
   Lead digital initiatives end-to-end using agile methodologies
  </li>
  <li>
   Ensure compliance with regulatory and information security standards
  </li>
 </ul>
 <p>
  <strong>
   Data &amp; Performance Focus
  </strong>
 </p>
 <ul>
  <li>
   Monitor digital channel performance metrics (usage, engagement, drop-offs, conversion, etc.)
  </li>
  <li>
   Propose data-driven optimizations
  </li>
  <li>
   Contribute to a test-and-learn culture across digital initiatives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who You Are
  </strong>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   5&ndash;8+ years of experience in digital channels, digital product management, or mobile/web development
  </li>
  <li>
   Hands-on involvement in mobile app and/or website projects
  </li>
  <li>
   Experience with
   <strong>
    chatbots or conversational platforms
   </strong>
  </li>
  <li>
   Experience in insurance, banking, fintech, telco, or e-commerce is preferred
  </li>
  <li>
   Strong understanding of agile ways of working
  </li>
 </ul>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Solid knowledge of digital customer journeys and sales funnels
  </li>
  <li>
   Familiarity with UX/UI principles
  </li>
  <li>
   Data-driven and comfortable interpreting dashboards and performance metrics
  </li>
  <li>
   Strong coordination and stakeholder management skills
  </li>
  <li>
   Experience working with
   <strong>
    IT teams and external vendors
   </strong>
  </li>
 </ul>
 <p>
  <strong>
   Mindset
  </strong>
 </p>
 <ul>
  <li>
   Builder mindset with strong ownership from concept to execution
  </li>
  <li>
   Customer-obsessed and data-driven
  </li>
  <li>
   Comfortable operating in ambiguity and driving structured outcomes
  </li>
  <li>
   Curious about technology and innovation, especially AI-enabled experiences
  </li>
  <li>
   Influential and collaborative across cross-functional teams
  </li>
 </ul>
</div>


Digital Assets & Innovation Management – Assistant Manager

BUNQ

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
As the Quality Lead for Fraud &amp; User (Re-)Review, you will contribute by fostering trust by driving operational excellence, ensuring regulatory compliance, and delivering a frictionless and stress-free experience for our users. You'll empower our team to meet the highest standards for quality, speed, and compliance.</div><p>
Ready to lead from the front? and be part of this transformative mission   </p><p></p><p><b><br>
Take ownership</b></p><ul><li><div>
Deliver premium quality standards by maintaining a high score across Fraud and User (Re-)Review workflows, ensuring smooth and empathetic user experiences</div></li><li><div>
Focus on fraud prevention and user trust without compromise.</div></li><li><div>
Drive high-speed quality control &amp; learning loops by consistently completing Quality Control (QC) evaluations and keeping control of any backlog</div></li><li><div>
Resolve structural issues before they affect our users</div></li><li><div>
Ensure unwavering regulatory compliance by uppholding strict adherence to all regulations and fraud detection frameworks</div></li><li><div>
Leverage AI for Scaled Efficiency by deploying AI tools to evaluate an increasing case volume and innovating AI-enhanced workflows to streamline and scale quality operations</div></li><li><div>
Lead and coach your team effectively while balancing both business objectives and individual development</div></li><li><div>
Collaborate cross-functionally to continuously refine processes for quality assurance</div></li></ul><p></p><p><b><br>
You&rsquo;ll thrive in our environment if this sounds like you:</b></p><ul><li><div>
You have a strong understanding of KYC, EDD, AML, and fraud detection frameworks, as well as deep regulatory knowledge to ensure accurate decision-making under high stakes without compromising user experience</div></li><li><div>
You&rsquo;re experienced in implementing and optimizing AI-driven systems to evaluate cases and streamline quality control</div></li><li><div>
You&rsquo;re capable of scaling quality operations efficiently as case volumes grow</div></li><li><div>
You&rsquo;re proficient in balancing team workloads with business demands and regulatory audits, keeping critical error rate at 0%</div></li><li><div>
You have strong communication skills to align stakeholders and drive team performance</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You're fluent in English and an excellent communicator</div></li><li><div>
You&rsquo;re familiar with tools like Looker to identify and address root causes of performance gaps</div></li><li><div>
You have proven experience leading high-performance teams while maintaining strict SLAs</div></li><li><div>
You have the ability and willingness to leverage AI for scaled efficiency</div></li></ul><p></p><p><i><br>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed   </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</p><div>
   We support growth with bunq Academy and &euro;1500 annual learning budget<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle, including a Multisport card, food and fuel vouchers and more</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in Turkey, lunch allowance in Bulgaria<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Monthly contribution to your phone and internet bills in Turkey</p><p>
   Friday drinks and other celebrations - bunq style</p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

Quality Lead Fraud & User (Re-)Review

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
At bunq, we&rsquo;re here to make life easy for our users; and that starts with support they can truly trust. When something goes wrong, we don&rsquo;t pass it around. We own it.<br>
As a Support Team Lead, you&rsquo;ll play a key role in keeping our promise of premium support, making sure escalations from our Internal AI Agent Finn are handled fast, properly, and never repeated.</div><p></p><h4 class="jobSectionHeader"><b><br>
Take Ownership</b></h4><p>
As a Support Team Lead, you will:</p><ul><li><div>
Own AI Support escalations end-to-end and ensure timely, high-quality resolutions</div></li><li><div>
Act as the clear owner for complex issues, bringing clarity and direction when things go wrong</div></li><li><div>
Lead, coach, and support a team of ~10 Support Experience Guides</div></li><li><div>
Help your team improve decision-making, ownership, and service quality</div></li><li><div>
Identify recurring issues and turn them into concrete process improvements</div></li><li><div>
Improve and optimize Support processes, tooling, and ways of working</div></li><li><div>
Work closely with stakeholders to implement solutions, not just document problems</div></li><li><div>
Use AI and automation to improve efficiency and consistency in daily operations</div></li><li><div>
Track success through outcomes such as KPIs, backlog health, and user impact</div></li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You naturally take ownership and don&rsquo;t wait for problems to be assigned to you</div></li><li><div>
You enjoy fixing things that don&rsquo;t work, and making sure they stay fixed</div></li><li><div>
You believe great customer support is about trust, clarity, and accountability</div></li><li><div>
You like coaching others and helping them grow, even in tricky situations</div></li><li><div>
You&rsquo;re comfortable in a fast-paced environment where priorities might evolve</div></li><li><div>
You focus on outcomes over output and like seeing real impact from your work</div></li><li><div>
You&rsquo;re curious about using AI to improve how support teams operate</div></li></ul><p></p><p><i><br>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed     </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</p><div>
   We support growth with bunq Academy and &euro;1500 annual learning budget<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office.</p><p>
   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Monthly contribution to your phone and internet bills (in Turkey)</p><p>
   Friday drinks and other celebrations - bunq style</p><p></p><p><i><br>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

Support Team Lead

Inveon - Digital Commerce Solutions

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role supports end-to-end digital operations and campaigns by assisting with data analysis, optimization, and cross-department coordination to ensure smooth and effective execution. If you are a highly motivated and curious person who thrives in a dynamic environment and excited to contribute to digital growth initiatives, we&rsquo;d love to have you on our team!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Support growth consulting and audit activities
  </li>
  <li>
   Take an active role in AI-driven projects across data collection, analysis, and reporting
  </li>
  <li>
   Perform basic optimization and data tracking in Google Ads, Meta Ads, and retargeting platforms
  </li>
  <li>
   Monitor SEO metrics and propose improvements
  </li>
  <li>
   Create reports and actionable insights using GA4 and other data visualization tools
  </li>
  <li>
   Coordinate between departments and contribute to smooth execution of operational workflows
  </li>
  <li>
   Track campaign and sales performance, analyze KPIs, and share results with internal and external stakeholders
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Min 2-3 year of experience, preferably in digital or tech industries
  </li>
  <li>
   Bachelor&rsquo;s degree preferred in fields such as Statistics, Computer Science, Engineering, or MIS etc.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <ul>
  <li>
   Hands-on experience in developing AI-driven automation workflows and projects
  </li>
  <li>
   Strong multitasking skills with the ability to adapt to changing priorities
  </li>
  <li>
   Willing to learn basic operational tasks across different departments
  </li>
  <li>
   Able to work with SQL and databases is a plus
  </li>
  <li>
   Proactive, organized, and adaptable to changing priorities
  </li>
  <li>
   Preferably knowledge of project management tools (e.g., Jira)
  </li>
  <li>
   Analytical and problem-solving skills
  </li>
  <li>
   Strong command of English
  </li>
  <li>
   Familiarity with data visualization tools (e.g., Looker Studio)
  </li>
  <li>
   Continuous learning mindset and curiosity about new technologies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   The first and only company from Turkey to be named Fast Company&rsquo;s 100 Best Workplaces for Innovators in the world!
  </li>
  <li>
   Silver Stevie Winner at the 2020 Stevie&reg; Awards for Great Employers in the new employee onboarding category
  </li>
  <li>
   PERY&Ouml;N Award Winner at the 2025 for Employee Engagement, Culture and Transformation Management
  </li>
  <li>
   A dynamic and friendly work environment
  </li>
  <li>
   Full ownership of and direct impact
  </li>
  <li>
   Team activities such as Survivor Camp and happy hours
  </li>
  <li>
   Continuous learning opportunities such as internal training, tuition reimbursement, and access to e-learning platforms
  </li>
  <li>
   Leadership and coaching programs
  </li>
  <li>
   Access to community events at Han Spaces
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Inveon
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Since 2006, Inveon has been empowering retail and consumer goods companies with a unified, AI-powered, and scalable digital commerce presence, enabling them to navigate the future of commerce with confidence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To help businesses unlock their full e-commerce potential, Inveon offers:
 </p>
 <ul>
  <li>
   <strong>
    inCommerce
   </strong>
   &ndash; A customizable omnichannel commerce platform
  </li>
  <li>
   <strong>
    AppCommerce
   </strong>
   &ndash; A dynamic app-commerce solution
  </li>
  <li>
   <strong>
    GrowthLab
   </strong>
   &ndash; Data-driven digital growth management
  </li>
 </ul>
 <p>
  Today, the total annual e-commerce volume generated by companies using Inveon solutions exceeds $1 billion. Inveon platforms are used by more than 40 million shoppers in 14 countries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equal Opportunity Statement
  </strong>
 </p>
 <p>
  We are committed to diversity and inclusivity.
 </p>
</div>


Growth Operations Specialist

Explore 169+ App operations manager in Istanbul this May. Find roles across top companies and apply now to boost your career.