customer support representative Jobs in Lahore

customer support representative

customer service representative Jobs in Lahore

customer service representative

customer support specialist Jobs in Lahore

customer support specialist

automation engineer

customer support analyst

technical support technician

Soothmedia Technologies (Pvt.) Ltd.

Soothmedia Technologies (Pvt.) Ltd. is seeking a dedicated and technically skilled Technical Support Engineer to join our growing team. The ideal candidate will be responsible for maintaining and troubleshooting the office network, CCTV systems, attendance machines, server infrastructure, and providing general IT support.Key Responsibilities:<ul><li>Monitor, maintain, and troubleshoot network infrastructure (LAN/WAN/Wi-Fi)</li><li>Install, configure, and manage CCTV surveillance systems</li><li>Maintain and support attendance/biometric machines.</li><li>Perform regular server maintenance, backups, and performance checks</li><li>Provide IT support for software, hardware, and system-related issues</li><li>Assist with setup and maintenance of office computers, printers, and other IT equipment</li><li>Ensure compliance with IT policies and best practices</li></ul>Requirements:<ul><li>DAE (Diploma of Associate Engineering) in Electronics or relevant field (Preferred)</li><li>Strong analytical and communication skills</li><li>Ability to work independently and manage time effectively</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Opportunities for technical training and career growth</li><li>Supportive and professional work environment</li></ul>How to Apply: Apply directly through Indeed or send your updated CV to career@soothmedia.com with the subject line: &ldquo;Technical Support Engineer Application &ndash; LahoreJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Do you had the DAE ?</li></ul>Work Location: In personApplication Deadline: 18/08/2025 Expected Start Date: 20/08/2025

Technical Support Engineer

Caps IT Solutions

We are looking for a motivated and technically skilled Product Operations &amp; Support Specialist with1-2 years of experience to join our team. This hybrid role blends product operations, technical support,and customer-facing tasks. You will be responsible for maintaining the smooth operation of ourproducts, troubleshooting technical issues, and ensuring that customers receive excellent support.You will also collaborate with internal teams to optimize product performance and contribute toprocess improvements.Key Responsibilities<ul><li>Provide technical support to customers, addressing product-related issues and ensuring a</li></ul>positive experience.<ul><li>Troubleshoot technical issues and offer timely resolutions, collaborating with product and</li></ul>engineering teams when necessary.<ul><li>Assist in managing product lifecycle processes, including updates, releases, and deployments.</li><li>Support the creation and maintenance of product documentation, guides, FAQs, and other</li></ul>resources to help customers self-serve.<ul><li>Act as a liaison between customers, product, and engineering teams to ensure that issues are</li></ul>addressed and features are prioritized.<ul><li>Monitor product performance, identify any technical issues, and work proactively to mitigate</li></ul>any operational disruptions.<ul><li>Track and analyze customer feedback and support trends to help identify opportunities for</li></ul>product improvements or operational efficiencies.<ul><li>Help implement and maintain internal product management systems and tools.</li><li>Provide training or assistance to internal teams or customers about new features, products,</li></ul>and updates.<ul><li>Assist in managing product operations tasks, such as monitoring data flows, resolving</li></ul>integration issues, and ensuring systems are functioning as expected.<ul><li>Contribute to the refinement of support processes and technical workflows to improve overall</li></ul>customer and product experience.Qualifications<ul><li>1-2 years of experience in product operations, technical support, or customer-facing technical</li></ul>roles.<ul><li>Bachelor&rsquo;s degree in Computer Sciences, Software Engineering or similar.</li><li>Strong understanding of technical concepts such as software, APIs, data integrations, and</li></ul>troubleshooting.<ul><li>Excellent written and verbal communication skills.</li><li>Experience using support or operations tools (e.g., Jira, Zendesk, or similar systems).</li><li>Ability to understand and explain complex technical issues in simple, customer-friendly</li></ul>Job Type: Full-timeWork Location: In person

yarbo

Job OverviewWe are looking for a talented Technical Support Representative to join our team and contribute to our mission of improving the quality of life through smart, robotic solutions.Responsibilities<ul><li>Provide technical support and troubleshooting for YARBO&rsquo;s range of autonomous devices, including snow blowers, lawn mowers, and leaf blowers.</li><li>Assist customers with device setup, operation, maintenance, and troubleshooting over the phone, email, or chat.</li><li>Diagnose and resolve hardware and software issues related to YARBO devices, ensuring customers receive accurate and timely assistance.</li><li>Collaborate with engineering and product teams to escalate and resolve complex technical issues.</li><li>Offer guidance on the smart features of YARBO devices and how they can be integrated into users' day-to-day activities.</li><li>Ensure high levels of customer satisfaction by delivering exceptional service and problem resolution.</li><li>Document and track customer interactions and technical solutions in the company&rsquo;s CRM system.</li><li>Stay up-to-date with product updates, new features, and technical advancements to provide informed support to customers</li></ul>Requirements:<ul><li>Educational Background: A minimum of a Bachelor&rsquo;s degree in AI, Robotics, Engineering, IT, or a related technical field.</li><li>Experience: Previous experience in a technical support role or working with autonomous robots and/or smart technologies is highly preferred. Experience with devices such as snow blowers, lawn mowers, or leaf blowers is a bonus.</li><li>Strong technical troubleshooting skills and the ability to understand and resolve complex device issues.</li><li>Logical mindset with the ability to think critically and solve problems efficiently.</li><li>Good understanding of robotic systems and smart technology integration in everyday appliances.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work independently and as part of a collaborative team.</li><li>Patience and customer service-oriented attitude, with a passion for helping others.</li></ul>Preferred Skills:<ul><li>Familiarity with autonomous robotics, AI integration, and smart devices.</li><li>Ability to learn quickly and adapt to new technologies.</li><li>Experience working with software updates, firmware, and troubleshooting techniques.</li><li>Basic knowledge of hardware diagnostics and repair.</li></ul>SALARY : 90K - 110KSHIFT: NIGHTJOB: ON-SITE - LAHOREIf you're passionate about smart technology and enjoy solving technical challenges, we'd love to hear from you! Join us at YARBO and help make everyday life easier for our customers with our intelligent robotic solutions.Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthWork Location: In person

Technical/Customer Support Representative

HR Force International

Job Description: 
We are looking for Trainee Technical Support Representatives with a Computer Science background who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a 2-month structured training program covering product knowledge, API fundamentals, and communication skills. After successful completion, candidates will be offered a full-time role on probation with growth opportunities in technical support and client success.
 
Key Responsibilities: 
<ul>
<li>Serve as the first point of contact for client technical queries.</li>
<li>Understand and explain product features, APIs, and integrations to clients in simple terms.</li>
<li>Collect and document client issues, reproduce problems, and escalate to developers when needed.</li>
<li>Collaborate with the development team to resolve tickets in a timely manner.</li>
<li>Proactively communicate updates and resolutions to clients.</li>
<li>Maintain knowledge base and support documentation for recurring issues.</li>
<li>Ensure a positive client experience through professional communication.</li>
</ul>
Requirements: 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field.</li>
<li>Strong understanding of APIs and how systems integrate.</li>
<li>Interest in client-facing roles rather than programming/coding.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Ability to document technical issues clearly for developers.</li>
<li>Proactive attitude towards learning and resolving client concerns.</li>
<li>Familiarity with ticketing/support tools (Jira, Zendesk, Freshdesk, etc.) is a plus.</li>
</ul>
Benefits: 
Training to Job Path: 
<ul>
<li>Phase 1 (Training – 2 Months): Product knowledge, API basics, communication & ticket handling training.</li>
<li>Phase 2 (Probationary Job Offer): Role as Technical Support Representative handling client queries.</li>
</ul>

Trainee Technical Support Representative

Vigilance Eye

Job Title: IT Support Person &ndash; Full Time (On-Site)Location: Lahore, Pakistan (On-Site at Vairt Office)Salary: PKR 35,000 per monthCompany Overview: Vairt is a real estate investment platform offering fractional ownership in premium U.S. hotels and Dubai apartments. We use technology to provide investors with secure, transparent, and profitable investment opportunities. Our Lahore office serves as the operations hub for our international business.Position Summary: We are seeking a proactive and detail-oriented IT Support Person to join our team in Lahore. The ideal candidate will be responsible for providing technical assistance, maintaining office systems, troubleshooting hardware and software issues, and ensuring smooth IT operations for the company.Key Responsibilities:<ul><li>Provide first-line technical support for office staff (hardware, software, and network issues).</li><li>Install, configure, and maintain computers, printers, and other IT equipment.</li><li>Manage email accounts, user permissions, and system access.</li><li>Perform routine maintenance and updates on office systems.</li><li>Troubleshoot network connectivity and internet-related issues.</li><li>Maintain IT inventory, records, and documentation.</li><li>Assist in setting up accounts, devices, and tools for new hires.</li><li>Ensure security protocols are followed, including antivirus and data backup procedures.</li><li>Liaise with external IT vendors when necessary.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>1+ year of IT support or helpdesk experience (fresh graduates with strong skills may apply).</li><li>Strong troubleshooting and problem-solving skills.</li><li>Basic knowledge of networking, hardware, and software systems.</li><li>Familiarity with email clients, Microsoft Office, and cloud-based tools.</li><li>Good communication skills and ability to work in a team.</li><li>Ability to manage time and prioritize tasks effectively.</li></ul>Working Hours: Monday to Saturday &ndash; 7:00 PM to 3:00 AM (Night Shift)Benefits:<ul><li>Fixed monthly salary of PKR 35,000.</li><li>Opportunity to work in an international business environment.</li><li>Professional growth and learning opportunities.</li></ul>How to Apply: Interested candidates can apply directly through Indeed or send their CV to support@vairt.com with the subject line &ldquo;IT Support Person &ndash; Lahore.&rdquo;Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per month

IT Support Person – Full Time (On-Site)

Contegris Pvt Ltd

Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewThis role is responsible for ensuring a Delightful Pre &amp; Post-Implementation Customer Experience that aligns with our business strategy and SLA Commitment. Moreover this role is responsible for establishing the NOC and managing efficient Network &amp; System Operations with proactive handling.Key Responsibilities<ul><li>Team Building: Build a team of A Players with right potential and talents to achieve the organizational objectives and create the strategy for successful NOC and Technical Support Operations.</li><li>Training and Development: Continuously train and coach the team to achieve their Key Performance Indicators and keep them motivated.</li><li>Leadership and Performance Management: Keep a close eye on the Support Operations and ensure Quality Assurance and performance goals are met according to the plan. Do performance appraisal of your team on Quarterly basis</li><li>Team Culture: Create and maintain a performance oriented culture within the team by creating positive competition and open learning environment</li><li>Process: Create, implement and streamline processes related to successful operations of a diverse technical support and network operations function. Implement ITIL framework in the CNOC department.</li><li>Customer Experience: Transformation of the customer experience by providing proactive, professional and friendly support operations to the customers</li><li>Customer Empowerment: Engage with the customer during Go-Live Support period, ensure they are properly trained and empowered to get full benefit of Contegris products and solutions</li><li>Customer Relationship: Be the first level of escalation for the customer, Handle support escalations and get them resolved on priority.</li><li>Collaboration: Partner with Development and Leadership team to help resolve Customer Queries which need special attention and share valuable suggestions for improvement. Collaborate with Deployment team for smooth and efficient onboarding of the customer.</li><li>CSAT &amp; NPS Surveys: Actively conduct the CAST and NPS Surveys and suggest corrective action to the leadership.</li><li>Reporting &amp; Analysis: Analyze support operations for the required KPIs, do continuous performance management and present the analytical reports to the leadership on weekly, monthly, quarterly and yearly basis.</li><li>Information Security: Understand and Implement Contegris ISMS policy across the functions</li></ul>Requirements<ul><li>Education: MS/BS in IT/CS or Equivalent</li><li>Experience: Minimum 4-5 years experience working with BPO/SAAS Company in the Implementation, Lead Support Engineer role with management responsibilities</li><li>Leadership skills</li><li>Ability to work under extreme pressure without losing cool</li><li>Ability to handle multiple things going on simultaneously</li><li>Team Management as a successful coach</li><li>Handle Technical Support Operations</li><li>Handle NOC Operations</li><li>Handle Contact Center Operations</li><li>Strong Reporting &amp; Analytical ability</li></ul>Job Type: Full-timeWork Location: In person

Manager Technical Support

Amanah Mall

Key Responsibilities:<ul><li>Operate, maintain, and repair all diesel generators installed at the premises.</li><li>Perform routine inspections and preventive maintenance (oil changes, coolant checks, filters, belts, etc.).</li><li>Troubleshoot electrical and mechanical faults in gensets.</li><li>Monitor fuel levels, maintain consumption logs, and ensure availability of adequate stock.</li><li>Coordinate with suppliers for spare parts and service requirements.</li><li>Ensure gensets operate safely during power outages and test-run them regularly.</li><li>Keep detailed records of maintenance schedules, breakdowns, and repairs.</li><li>Respond promptly to emergency breakdowns and restore genset operations.</li><li>Ensure compliance with safety, environmental, and regulatory standards.</li><li>Assist in installation and commissioning of new gensets if required.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma/Certification in Electrical, Mechanical, or relevant technical field.</li><li>2&ndash;4 years of proven experience as a Genset Technician.</li><li>Strong knowledge of diesel engine maintenance and electrical troubleshooting.</li><li>Ability to read technical manuals, wiring diagrams, and service charts.</li><li>Good communication and problem-solving skills.</li><li>Willingness to work on-call during emergencies.</li></ul>Apply @hr@amanahmall.com.pkor03005006543Job Type: Full-timeWork Location: In person

Genset Technician

Explore 1187+ Technical support technician in Lahore this September. Find roles across top companies and apply now to boost your career.

1187 technical support technician jobs IN Lahore

Technical Support Engineer

Technical Support Engineer

Technical/Customer Support Representative

Trainee Technical Support Representative

IT Support Person – Full Time (On-Site)

Manager Technical Support

Genset Technician