customer support representative Jobs in Lahore

customer support representative

customer support

customer services specialist Jobs in Lahore

customer services specialist

customer support agent

customer support engineer

technical support technician

GLOBAL ENTERPRISES & TECHNOLOGIES

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 Company Description
 
 
 
 GLOBAL ENTERPRISES &amp; TECHNOLOGIES is a leading provider of industrial coding and marking solutions in Lahore. We offer a wide range of coding and marking machines, consumables, and machine services. With a commitment to customer service, we provide a 1-year warranty on all new products and have a team of experienced engineers and technicians available for support.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Videojet Printer Technician at GLOBAL ENTERPRISES &amp; TECHNOLOGIES in Lahore. The technician will be responsible for providing printer technical support, troubleshooting printer issues,core Repairing and working with efficient operation of coding and marking machines.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Printer Support, Technical Support, and Troubleshooting skills
 </li>
 <li>
 Experience with Printers and Desktop Computers
 </li>
 <li>
 Strong problem-solving abilities
 </li>
 <li>
 Ability to work independently and in a team environment
 </li>
 <li>
 D.A.E in Electrical,Electronics
 </li>
 </ul>
</div>

Videojet Printer technicians required

Tokyo Motor Corporation

About The Company:Established since 1962 TMC Inc. is a dynamic and still a growing company in the field of Automotive aftersales products and Precision Cutting Laser Machines. We pride ourselves on innovation, customer satisfaction, and a commitment to excellence in all that we do. Our team is dedicated to providing top-notch products/services to our clients while fostering a positive and collaborative work environment.Job Summary:We are seeking a dedicated Technician to join our team, responsible for the installation, maintenance, and repair of laser printers and other client machinery. This role involves significant outdoor duty, requiring you to travel to client sites and resolve technical issues efficiently.Key Responsibilities:<ul><li>Perform installation and setup of laser printers at client locations.</li><li>Travel to client sites to troubleshoot, diagnose, and resolve technical issues with laser printers and other machinery.</li><li>Conduct routine maintenance and preventative checks on client equipment to ensure optimal performance.</li><li>Handle client complaints and provide excellent customer service, ensuring client satisfaction.</li><li>Identify and replace faulty parts, and perform necessary adjustments or calibrations.</li><li>Maintain accurate records of all service activities, including installations, repairs, and maintenance.</li><li>Provide technical support and guidance to clients on equipment usage and basic troubleshooting.</li><li>Adhere to all safety protocols and company policies.</li></ul>Qualifications &amp; Experience:<ul><li>3 years diploma in Electrical or Mechanical </li><li>1-2 years of experience in a technical support, field service, or similar role.</li><li>Proven experience with the installation, repair, and maintenance of laser printers or similar office equipment.</li><li>Strong understanding of mechanical and electrical systems.</li><li>Excellent problem-solving and diagnostic skills.</li><li>Ability to work independently and manage time effectively while on outdoor duty.</li><li>Strong communication and interpersonal skills to interact with clients professionally.</li><li>Valid driver's license and reliable transportation are essential.</li><li>Ability to lift and move heavy equipment as required.</li></ul>Why Join TMC?<ul><li>Be a Global Navigator: You will be at the heart of our international operations, ensuring our innovative products reach our clients without a hitch.</li><li>Impact on the Business: Your expertise will directly contribute to the efficiency and success of our entire supply chain.</li><li>Dynamic Work Environment: Work with a passionate team that values creativity, collaboration, and continuous improvement.</li></ul>Office location: Montgomery Road Lahore, PakistanEmail: tmcinc.career@gmail.comWebsite: https://www.tmcincorp.com/Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you agree with our salary Range?</li><li>How soon can you join us?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Imports: 3 years (Required)</li></ul>Work Location: In person

Technician (DAE Electrical / Mechanical)

About The Company:Established since 1962 TMC Inc. is a dynamic and still a growing company in the field of Automotive aftersales products and Precision Cutting Laser Machines. We pride ourselves on innovation, customer satisfaction, and a commitment to excellence in all that we do. Our team is dedicated to providing top-notch products/services to our clients while fostering a positive and collaborative work environment.Job Summary:We are seeking a dedicated Technician to join our team, responsible for the installation, maintenance, and repair of laser printers and other client machinery. This role involves significant outdoor duty, requiring you to travel to client sites and resolve technical issues efficiently.Key Responsibilities:<ul><li>Perform installation and setup of laser printers at client locations.</li><li>Travel to client sites to troubleshoot, diagnose, and resolve technical issues with laser printers and other machinery.</li><li>Conduct routine maintenance and preventative checks on client equipment to ensure optimal performance.</li><li>Handle client complaints and provide excellent customer service, ensuring client satisfaction.</li><li>Identify and replace faulty parts, and perform necessary adjustments or calibrations.</li><li>Maintain accurate records of all service activities, including installations, repairs, and maintenance.</li><li>Provide technical support and guidance to clients on equipment usage and basic troubleshooting.</li><li>Adhere to all safety protocols and company policies.</li></ul>Qualifications &amp; Experience:<ul><li>3 years diploma in Electrical or Mechanical </li><li>1-2 years of experience in a technical support, field service, or similar role.</li><li>Proven experience with the installation, repair, and maintenance of laser printers or similar office equipment.</li><li>Strong understanding of mechanical and electrical systems.</li><li>Excellent problem-solving and diagnostic skills.</li><li>Ability to work independently and manage time effectively while on outdoor duty.</li><li>Strong communication and interpersonal skills to interact with clients professionally.</li><li>Valid driver's license and reliable transportation are essential.</li><li>Ability to lift and move heavy equipment as required.</li></ul>Why Join TMC?<ul><li>Be a Global Navigator: You will be at the heart of our international operations, ensuring our innovative products reach our clients without a hitch.</li><li>Impact on the Business: Your expertise will directly contribute to the efficiency and success of our entire supply chain.</li><li>Dynamic Work Environment: Work with a passionate team that values creativity, collaboration, and continuous improvement.</li></ul>Office location: Montgomery Road Lahore, PakistanEmail: tmcinc.career@gmail.comWebsite: https://www.tmcincorp.com/Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you agree with our salary Range?</li><li>How soon can you join us?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Technical : 3 years (Required)</li></ul>Work Location: In person

DAE Electrical / Mechanical

MTP (Mayfair Technology Partners)

Job descriptionWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.&#11835;Key Responsibilities:SLA Management:Monitor and manage SLA compliance across all technical support contracts.Track performance metrics and generate regular reports on SLA adherence.Identify and escalate SLA breaches, and coordinate resolution efforts.Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.Troubleshoot hardware, software, and network issues.Collaborate with internal teams to resolve complex technical problems.Client Communication:Serve as the primary point of contact for SLA-related inquiries.Communicate service updates, outages, and resolutions clearly and professionally.Conduct periodic reviews with clients to ensure satisfaction and contract alignment.Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.Prepare monthly/quarterly SLA compliance reports for internal and client review.Process Improvement:Recommend improvements to support processes to enhance SLA compliance.Assist in developing and refining SLA templates and support documentation.&#11835;Qualifications:Bachelor&rsquo;s degree in computer science, Information Technology, or related field.3+ years of experience in technical support or IT service management.Strong understanding of SLA frameworks and ITIL principles.Excellent communication and customer service skills.Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.Ability to work independently and manage multiple priorities.&#11835;Preferred Skills:ITIL certification or equivalent.Experience with contract management systems.Familiarity with cloud services and enterprise IT environments.Full Time Onsite 11am to 8pm (Monday to Friday)Gulberg 3 IT Tower LahoreJob Type: Full-timeWork Location: In person

Technical Support Specialist

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 2 (Male)</li><li>Location: Lahore</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer

Mushko Printing Solutions pvt limited

nstall and configure printers, scanners, and related equipment in both office and industrial environments.Ensure all devices are properly connected to networks and functioning as intended.Perform routine maintenance on printers and related hardware (cleaning, part replacement, firmware updates).Diagnose and resolve hardware and software issues affecting printer performance.Analyze error codes and perform diagnostics to identify and resolve technical issues.Provide technical support over the phone, via email, or in person to resolve printer issues.Collaborate with IT teams to resolve network or software-related printing issues.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthExperience:<ul><li>relevant: 3 years (Preferred)</li></ul>Work Location: In person

Support & Technician Engineer

Tossdown Technologies Pvt Ltd

About Ustossdown is a SaaS company offering e-commerce and digital marketing solutions tailored to the food industry. We work with food businesses to build e-commerce websites, mobile apps, and deliver impactful digital marketing strategies. Our mission is to help food brands grow by enhancing their online presence and driving sales growth.Experience: 1+ yearJob Description<ul><li>First point of contact for technical client inquiries</li><li>Handle customer inquiries and resolve technical issues related to the e-commerce platform</li><li>Troubleshoot and resolve software-related problems efficiently</li><li>Work closely with the development team to resolve technical issues</li><li>Manage support tickets using project management tools</li><li>Guide clients on using Tossdown&rsquo;s SAAS solutions effectively</li><li>Create and maintain technical documentation and tutorials for end users</li><li>Assist customers during onboarding and system updates/upgrades</li><li>Conduct regular training sessions with customers to enhance software usage</li><li>Collect technical feedback and share insights with product &amp; development teams</li><li>Maintain accurate records of interactions and resolutions</li><li>Support clients via email, phone, WhatsApp, and other messaging platforms</li></ul>Requirements<ul><li>Bachelor's degree in IT, Computer Science, or related field</li><li>Understanding of e-commerce platforms and software</li><li>Excellent verbal and written communication skills</li><li>Ability to explain complex technical issues in a simple manner</li><li>Experience with CRM systems and practices</li><li>Experience with ticket management software</li><li>Basic understanding of HTML and CSS</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Technical Customer Support Specialist

Explore 1670+ Technical support technician in Lahore this September. Find roles across top companies and apply now to boost your career.