customer support representative Jobs in Lahore

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technical support engineer Jobs in Lahore

technical support engineer

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technical support technician

MTP (Mayfair Technology Partners)

Job Summary: We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction. &#11835; Key Responsibilities: SLA Management:Monitor and manage SLA compliance across all technical support contracts. Track performance metrics and generate regular reports on SLA adherence. Identify and escalate SLA breaches and coordinate resolution efforts. Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems. Troubleshoot hardware, software, and network issues. Collaborate with internal teams to resolve complex technical problems. Client Communication:Serve as the primary point of contact for SLA-related inquiries. Communicate service updates, outages, and resolutions clearly and professionally. Conduct periodic reviews with clients to ensure satisfaction and contract alignment. Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports. Prepare monthly/quarterly SLA compliance reports for internal and client review. Process Improvement: Recommend improvements to support processes to enhance SLA compliance. Assist in developing and refining SLA templates and support documentation. &#11835; Qualifications: Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field. 3+ years of experience in technical support or IT service management. Strong understanding of SLA frameworks and ITIL principles. Excellent communication and customer service skills. Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools. Ability to work independently and manage multiple priorities. &#11835; Preferred Skills: ITIL certification or equivalent. Experience with contract management systems. Familiarity with cloud services and enterprise IT environments.11am to 8pm Monday to Friday IT Tower Gulberg 3 LahoreJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Is your salary expectation between up to 150,000?</li><li>Are you looking for a Full Time onsite Job</li></ul>Experience:<ul><li>Technical Support Experience for Apps and Website s: 3 years (Required)</li></ul>Work Location: In person

Technical Support Engineer (L2/L3)

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Smart Matrix

Technical Support EngineerLocation: Model Town Link Road Lahore Job Type: Full-time Experience Required: 0&ndash;1 YearAbout UsWe are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.We are looking for a Technical Support Engineer who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.Educational Background<ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul>Key Responsibilities<ul><li>Assist clients with system installations, account setup, and basic network configuration.</li><li>Manage and deploy databases, scripts, and configurations (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software - Mandatory)</li><li>Basic knowledge of database (i.e., MS SQL Server, MySQL).</li><li>Basic knowledge of IIS Server configuration.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent spoken and written English communication skills.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul>What We Offer<ul><li>A career-oriented position in a rapidly growing company.</li><li>The opportunity to work with multinational clients in an international environment.</li><li>Be part of a collaborative and supportive international team.</li><li>Market-competitive salary with growth opportunities.</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Job descriptionWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.&#11835;Key Responsibilities:SLA Management:Monitor and manage SLA compliance across all technical support contracts.Track performance metrics and generate regular reports on SLA adherence.Identify and escalate SLA breaches, and coordinate resolution efforts.Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.Troubleshoot hardware, software, and network issues.Collaborate with internal teams to resolve complex technical problems.Client Communication:Serve as the primary point of contact for SLA-related inquiries.Communicate service updates, outages, and resolutions clearly and professionally.Conduct periodic reviews with clients to ensure satisfaction and contract alignment.Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.Prepare monthly/quarterly SLA compliance reports for internal and client review.Process Improvement:Recommend improvements to support processes to enhance SLA compliance.Assist in developing and refining SLA templates and support documentation.&#11835;Qualifications:Bachelor&rsquo;s degree in computer science, Information Technology, or related field.3+ years of experience in technical support or IT service management.Strong understanding of SLA frameworks and ITIL principles.Excellent communication and customer service skills.Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.Ability to work independently and manage multiple priorities.&#11835;Preferred Skills:ITIL certification or equivalent.Experience with contract management systems.Familiarity with cloud services and enterprise IT environments.Full Time Onsite 11am to 8pm (Monday to Friday)Gulberg 3 IT Tower LahoreJob Type: Full-timePay: Up to Rs160,000.00 per monthApplication Question(s):<ul><li>Are you looking for a full-time onsite job?</li></ul>Language:<ul><li>Professionally fluent English (Required)</li></ul>Work Location: In person

Technical Support Specialist

Recruitzz

<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or Computer Software.</li><li>Hands-on knowledge of XAMPP, PHP/MySQL applications (mandatory).</li><li>Familiarity with MS SQL Server, MySQL, and database deployments.</li><li>Experience with IIS Server configuration and SSL management.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent spoken and written English communication skills.</li><li>Active listening and questioning ability to identify problems quickly.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Strong multitasking and organizational skills.</li><li>Team player with a detail-oriented mindset.</li></ul>Onsite Position in Model Town Lahore.Job Types: Full-time, InternshipPay: Up to Rs35,000.00 per monthApplication Question(s):<ul><li>In which domain did you complete your bachelor&rsquo;s degree(BSCS,BSIT,BSSE,BBA etc)</li><li>Onsite position in Model Town Lahore, Are you willing?</li><li>Are you from Lahore?</li></ul>Experience:<ul><li>Technical Support Engineer: 2 years (Preferred)</li></ul>Work Location: In person

ASK Development pvt Limited

Job descriptionA leading Telecom Company Required Online technical support engineer<ul><li>Key Responsibilities:</li><li>Respond promptly to customer inquiries via chat, email, or support systems.</li><li>Diagnose, troubleshoot, and resolve hardware, software, or connectivity issues remotely.</li><li>Guide customers through step-by-step solutions and provide product usage assistance.</li><li>Escalate complex issues to higher-level support or engineering teams when necessary.</li><li>Document all technical interactions, resolutions, and feedback in the ticketing system.</li><li>Follow standard operating procedures (SOPs) and service-level agreements (SLAs).</li><li>Provide remote configuration, installation, and upgrade support where applicable.</li><li>Educate users about product features, system updates, and preventive measures.</li><li>Collaborate with the technical team to identify recurring issues and suggest improvements.</li><li>Ensure customer satisfaction by delivering professional, courteous, and effective support</li></ul>Requirement:Gender: MaleEducation: BS IT/ CS/Electrical engineer (Graduate)Salary: 37,000 (Please note that there is incentive available on performance base )Benefits Provided:<ul><li>Medical Insurance</li><li>Job Type: Full-time</li></ul>Shift: Rotational : every month your shift will be changeJob Type: Full-timeLocation:<ul><li>Lahore johar town</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Technical Support engineer

fresh Graduate (online technical support)

Explore 1834+ Technical support technician in Lahore this October. Find roles across top companies and apply now to boost your career.

1834 technical support technician jobs IN Lahore

Technical Support Engineer (L2/L3)

Technical Support Engineer

Technical Support Engineer

Technical Support Specialist

Technical Support Engineer

Technical Support engineer

fresh Graduate (online technical support)