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technical support technician

Howmuch

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).
 <br/>
 <br/>
 <strong>
  Major Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Set up hardware and install and configure software and drivers.
  </li>
  <li>
   Maintain and repair technological equipment (e.g. routers) or peripheral devices.
  </li>
  <li>
   Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
  </li>
  <li>
   Perform regular upgrades to ensure systems remain updated.
  </li>
  <li>
   Troubleshoot system failures or bugs and provide solutions to restore functionality.
  </li>
  <li>
   Arrange maintenance sessions to discover and mend inefficiencies.
  </li>
  <li>
   Offer timely technical support and teach users how to utilize computers correctly.
  </li>
  <li>
   Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  </li>
  <li>
   Protects organization's value by keeping information confidential.
  </li>
  <li>
   Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  </li>
  <li>
   Adhering to company's policies, standards and procedures in the performance of job duties.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as computer technician or similar role.
  </li>
  <li>
   Thorough knowledge of computer systems and IT components.
  </li>
  <li>
   Good knowledge of internet security and data privacy principles.
  </li>
  <li>
   Excellent troubleshooting skills.
  </li>
  <li>
   Exceptional organizing and time-management skills.
  </li>
  <li>
   Strong verbal and written communication skills are critical.
  </li>
  <li>
   Relevant certifications (e.g. CompTIA A+) will be an advantage.
  </li>
  <li>
   Experience/Knowledge of Hubspot CRM is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive commission structures that reward your work
  </li>
  <li>
   Bonuses and Commissions
  </li>
  <li>
   Accelerated learning and career growth!
  </li>
 </ul>
</div>


Technical Support Associate

Contour Software

<div>
 <strong>
  <strong>
   About Contour
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  <strong>
   About Contour:
   <br/>
   <br/>
  </strong>
 </strong>
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 <br/>
 <br/>
 <strong>
  Division:
  <br/>
  <br/>
 </strong>
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 <br/>
 <br/>
 <strong>
  Division Link:
 </strong>
 https://www.jonasclub.com/
 <br/>
 <br/>
 <strong>
  <strong>
   The Role:
   <br/>
   <br/>
  </strong>
 </strong>
 We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 <br/>
 <br/>
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 <br/>
 <br/>
 <strong>
  <strong>
   Requirements:
   <br/>
   <br/>
  </strong>
 </strong>
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 <br/>
 <br/>
 <ul>
  <li>
   Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
  </li>
  <li>
   Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
  </li>
  <li>
   A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
  </li>
  <li>
   Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Key Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
  </li>
  <li>
   Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
  </li>
  <li>
   Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
  </li>
  <li>
   Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
  </li>
  <li>
   Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
  </li>
  <li>
   Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Skills &amp; Qualifications:
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Core Competencies (Must Have)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
  </li>
  <li>
   Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
  </li>
  <li>
   Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
  </li>
  <li>
   Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
  </li>
  <li>
   Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
  </li>
  <li>
   Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Technical Proficiency:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
  </li>
  <li>
   Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
  </li>
  <li>
   Experience with Microsoft Office, CRM systems, and basic HTML is an asset
  </li>
  <li>
   Understanding of VMware or Hyper-V is a plus is an asset
  </li>
  <li>
   Exposure to PowerShell scripting is an asset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Education &amp; Experience:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Experience in software support, hospitality, club operations, or similar industries is highly desirable
  </li>
  <li>
   3-5+ years in technical support, customer service, or helpdesk environments
  </li>
  <li>
   Bachelor&rsquo;s degree in computer science or a related discipline
  </li>
  <li>
   Familiarity with ticketing systems and support platforms
  </li>
  <li>
   Knowledge of basic accounting concepts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What You&rsquo;ll Bring:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Client Focus &ndash; A service-first mindset with empathy and accountability
  </li>
  <li>
   Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
  </li>
  <li>
   Flexibility &ndash; Comfort with evolving tools, systems, and service standards
  </li>
  <li>
   Professionalism &ndash; Discreet, courteous, and reliable in every interaction
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Work Schedule &amp; Availability:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
  </li>
  <li>
   Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Exciting Benefits We Offer:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Product Support Technician

TCP Software

<div>
 <em>
  TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 </em>
 <br/>
 <br/>
 <strong>
  About TCP (TimeClock Plus):
  <br/>
  <br/>
 </strong>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 <br/>
 <br/>
 As a Support Technician, you will be responsible for supporting our customers. The successful candidate will have a knack for effective verbal and written communication and helping customers on a large scale over Live Chat, Email &amp; Phone. You will work closely with our Sales, Success &amp; Product team to become the support specialist for thousands of new and existing businesses.
 <br/>
 <br/>
 <strong>
  As a Tier 1 Support Technician
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Use your knowledge and soft skills to diligently comprehend and diagnose customers' needs
  </li>
  <li>
   Engage in customer success and customer advocacy
  </li>
  <li>
   As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
  </li>
  <li>
   Communicate clearly and effectively with customers via phone, email, and chat
  </li>
  <li>
   Manage customer escalations in accordance with agreed SLAs and support agreements
  </li>
  <li>
   Maintain a high level of customer engagement and satisfaction
  </li>
  <li>
   Use a variety of instructional methods to ensure maximum delivery effectiveness
  </li>
  <li>
   Work with customers to understand their needs and recommend training
  </li>
  <li>
   Adapt to/learn new product enhancements quickly to include in training resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Quick learner
  </li>
  <li>
   Prior experience with business to business support and/or client management
  </li>
  <li>
   Clear and concise communicator, both oral and written. Native English accent required
  </li>
  <li>
   Excellent judgment skills with the ability to evaluate the situation and provide immediate solutions
  </li>
  <li>
   Ability to work shifts covering US timings (night shifts)
  </li>
  <li>
   Ability to work in pressure situations and to work in a cross functional environment
  </li>
  <li>
   Ability to build rapport and trust with clients
  </li>
  <li>
   Attention to detail and passionate
  </li>
  <li>
   Collaborative team player
  </li>
  <li>
   Ability to prioritize, multitask and manage time effectively
  </li>
  <li>
   Positive outlook and "can do attitude"
  </li>
  <li>
   Technically skilled, i.e. able to comprehend hardware and SaaS applications in depth.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary
  </li>
  <li>
   PTO and Sick leaves
  </li>
  <li>
   In-Patient &amp; Out-Patient Health insurance
  </li>
  <li>
   Provident fund and EOBI
  </li>
  <li>
   The work/life set up you need to be successful
  </li>
  <li>
   A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
  </li>
  <li>
   The chance to make a genuine impact on the company's growth
  </li>
  <li>
   Plenty of challenging work and the opportunity to stretch yourself
  </li>
  <li>
   The opportunity to work with amazing talent in a fast-growing company that really values their team
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </em>
</div>


Tier 1 Support Technician

Geekinn Private Limited

<p>At Resourceinn / Geekinn Pvt Ltd, we believe people management should be simple and structured. For over a decade, we have helped companies manage payroll, people, and culture through our AI-powered HRMS platform. Today, we are proud to be recognized as one of the top HRMS providers in Pakistan. Our team works with focus, discipline, and a strong sense of ownership. We are now looking for a dedicated Support Engineer who wants to grow in the HR Tech industry and build a long-term career with us.</p><p>This is a full-time onsite evening shift role based in Johar Town, Lahore. We are looking for someone who is responsible, punctual, and confident in client communication. If you enjoy solving problems and helping clients succeed, this opportunity is for you.</p><p><b>Your Role and Responsibilities</b></p><p>As a Support Engineer, you will play a key role in ensuring our clients use the HRMS platform smoothly. You will interact directly with clients and guide them through system features. Your role will help build strong relationships and long-term trust. You will work closely with the technical and product teams to resolve issues quickly. Your support will directly impact client satisfaction and retention.</p><ul><li>You will interact with clients to understand and resolve HRMS-related queries.</li><li>You will provide technical and functional support through calls and emails.</li><li>You will guide clients on system features, modules, and best practices.</li><li>You will coordinate with internal teams to escalate and resolve issues</li><li>You will maintain records of client interactions and follow up when needed.</li></ul><p><b>Required Skills and Knowledge</b></p><p>We are looking for someone who communicates clearly and handles client concerns with patience. You should be comfortable explaining technical concepts in simple words. A strong sense of responsibility is essential. You must be willing to learn the HRMS platform in detail. We value candidates who are dependable and committed to long-term growth.</p><ul><li>You have good understanding of software systems and basic technical concepts.</li><li>You communicate confidently with clients in a professional manner.</li><li>You can troubleshoot problems and provide practical solutions.</li><li>You are organized and able to manage multiple client queries.</li><li>You are quick to learn and open to feedback.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Computer Science, IT, or related field.</li><li>Fresh to 2 years of relevant experience in support or customer service.</li><li>Strong communication and coordination skills.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Technical Support Engineer

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
Technical Analyst &ndash; Auto IT</div></div><div><div>
Division:</div></div><div><div>
Based in Australia, Auto-IT helps retail dealerships in the automotive, trucking, agriculture and construction equipment industries to operate and grow their business. It does this through the development and support of innovative and robust dealer management software systems (DMSs), distributor systems and other software solutions.</div></div><div><div>
As one of the largest DMS companies in Australasia, we&rsquo;ve delivered powerful systems to the market for over 40 years and work closely with all major OEMs and allied industry partners. You&rsquo;ll find our systems throughout Australia and New Zealand, plus the USA, Canada, South East Asia, Africa, Fiji and Mexico. Our offices are in Melbourne, Sydney, Kuala Lumpur, Bangkok, Bangalore and Wellington, plus channel partners in South Africa and Mexico.</div></div><div></div><div><div>
Division Link: https://auto-it.com/</div></div><div></div><div><div>
Job Responsibility:</div></div><div><div>
The scope of this role includes, but is not limited to, providing 1st and 2nd level support for the Auto-IT business and its customers, for providing installation and support of the Auto-IT web product suite, end users, incidents, problem and change management process and procedures.</div></div><div></div><div><div>
Key Duties and Responsibilities:</div></div><div><ul><li><div>
Provide 1st and 2nd level support to the business and its customers</div></li></ul></div><div><ul><li><div>
Create new user and email accounts, password changes, MFA resets</div></li></ul></div><div><ul><li><div>
Monitor backup alerts and resolve any issues that arise with a view to incident reduction</div></li></ul></div><div><ul><li><div>
Monitor and resolve any endpoint protection (antivirus) issues</div></li></ul></div><div><ul><li><div>
Monitor firewall warnings/alerts and resolve</div></li></ul></div><div><ul><li><div>
Install, deploy and configure Auto-IT web applications and Web services endpoints using IIS</div></li></ul></div><div><ul><li><div>
Liaise with our customers or their third-party IT with the required firewall configurations</div></li></ul></div><div><ul><li><div>
Implement solutions, in conjunction with 3rd Level support &amp; Management, that meet the business / customer needs</div></li></ul></div><div><ul><li><div>
Provide level 2 support troubleshooting for issues related to web applications</div></li></ul></div><div><ul><li><div>
Undertake proactive system maintenance, troubleshooting, and reporting</div></li></ul></div><div><ul><li><div>
Provide assistance and guidance to end users, 3rd party vendors, and customers</div></li></ul></div><div><ul><li><div>
When required help monitor and maintain patching systems and server backups</div></li></ul></div></div><div><div><ul><li><div>
Administration of virtual server&rsquo;s environments, Storage Area Networks, server infrastructure, networks (LAN/WAN), Active Directory, Security etc.</div></li></ul></div><div></div><div><div>
Process Improvement</div></div><div><ul><li><div>
Develop and maintain detailed technical documentation for all web app deployment and configurations that Auto-IT develop and support</div></li></ul></div><div><ul><li><div>
Initiate and document detailed Technical Change Requests and Service Requests</div></li></ul></div><div><ul><li><div>
Maintain a working knowledge of Auto IT web applications, infrastructure architecture required for them and work proactively to identify improvements that support business requirements</div></li></ul></div><div><ul><li><div>
Incident Request Life Cycle, Continuously and actively monitor the Service Desk support queue, service calls and system alerts</div></li></ul></div><div><ul><li><div>
Ensure that all requests for assistance are logged within two business hours of being received</div></li></ul></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Analyst

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
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 <strong>
  The Division
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  <br/>
 </strong>
 Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.
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 <strong>
  Division Link:
 </strong>
 https://www.volantesystems.com/
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 <strong>
  The Position
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 </strong>
 We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
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 The Tier 1 Bilingual Support Specialist (French &amp; English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring consistent, high-quality customer experience in both languages.
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  Key Responsibilities
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 <ul>
  <li>
   Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.
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   Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
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   Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.
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  <li>
   Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.
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   Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.
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   Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.
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   Maintain SLA commitments for response and resolution times, contributing to service level goals.
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   Participate in training sessions to stay updated on product changes, support processes, and tools.
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   Adhere to company support policies and maintain high-quality communication in every interaction.
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  <li>
   Assist in Training and Translating document in French
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  </li>
 </ul>
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  Skills &amp; Qualifications
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 </strong>
 <ul>
  <li>
   3+ years of experience in SaaS technical support or a similar customer-facing technical role.
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  <li>
   Exceptional communication skills in English
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   Exceptional communication skills in French
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  <li>
   Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).
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   Basic understanding of databases (e.g., SQL queries, relational data concepts).
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   Comfortable navigating Linux environments and using command-line tools.
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   Strong troubleshooting and problem-solving skills for technical and customer issues.
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  <li>
   Excellent verbal and written communication skills with a customer-first mindset.
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   Ability to document issues clearly and follow established escalation procedures.
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  <li>
   Quick learner with the ability to adapt to changing products and technologies.
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   Team-oriented with a strong sense of accountability and ownership.
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  <li>
   Available to work on After hours Rotating Schedule, public holidays
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  </li>
 </ul>
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  Good To Have (Bonus)
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 <ul>
  <li>
   Exposure to APIs, scripting, or monitoring/logging tools.
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  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
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 </strong>
 <ul>
  <li>
   A strong passion for customer service and technical problem-solving.
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   Excellent communication skills to explain complex technical issues clearly.
  </li>
  <li>
   The ability to work in a collaborative, fast-paced, and service-driven environment.
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   A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
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  </li>
 </ul>
 &emsp;
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  Workshift (Job Timings)
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 <ul>
  <li>
   Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
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  <li>
   Weekend After Hours Support: Must be willing to work on weekends
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  <li>
   After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)
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   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
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 </strong>
 <ul>
  <li>
   Market-leading Salary
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   Medical Coverage &ndash; Self &amp; Dependents
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  <li>
   Parents Medical Coverage
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  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
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  <li>
   Conveyance Allowance
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  <li>
   Profit Sharing Plan [Tenured Employees Only]
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  <li>
   Life Benefit
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  <li>
   Child Care Facility
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  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
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   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Technical Support Specialist (French Bilingual)

Switzel International

<p>Job Title: IT Administrator &amp; Technician</p><p>Job Location: Dha Phase 8, Lahore</p><p>Job Type: On-Site, Full Time</p><p>Switzel International is an International Construction Modeling company having its regional office in Lahore. We are startup our new office looking for an IT Administrator who is familiar with managing Local Server, Routers, Access Points, IT Asset manegemnt and buying, Troubleshoot IT Issues on Netwrok, Install Windows and Software Specially Crack versions and new Software installations. Taking care of CCTV camera and Biometric Machine. Yet we have small team to increase late ron to manage this team IT related queries and support in buying assets.</p><p><b>Key Duties and Responsibilities</b></p><ul><li><b>Network &amp; Server Management:</b> Monitoring, maintaining, and configuring servers, routers, switches, and firewalls.</li><li><b>System Maintenance:</b> Installing and updating operating systems (Windows/Linux/macOS), software, and hardware.</li><li><b>User Support &amp; Access:</b> Managing user accounts and permissions (e.g., Active Directory) and providing technical support to staff.</li><li><b>Security &amp; Data Protection:</b> Implementing security protocols, patching systems, and managing data backups and recovery.</li><li><b>Troubleshooting:</b> Diagnosing and resolving hardware, software, and network issues.</li><li><b>Technical Support:</b> Providing IT support to employees, resolving hardware/software issues, and troubleshooting network connectivity problems.</li><li><b>Security &amp; Maintenance:</b> Installing/upgrading software and hardware, performing security updates, and implementing daily backups to ensure data integrity.</li><li><b>Asset Management:</b> Maintaining inventory of IT equipment, managing software licenses, and dealing with vendors for procurement.</li><li><b>System Monitoring:</b> Monitoring network performance to prevent issues and ensure 100% uptime</li></ul><p><b>Required Qualifications and Skills</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li><b>Experience:</b> 1&ndash;2 years minimum in system or network administration.</li><li><b>Technical Skills:</b> Proficiency in Windows Server/desktop, Linux, network protocols (TCP/IP), and cloud services.</li></ul><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

IT Administrator & Technician

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