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customer support representative Jobs in Lahore

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customer support specialist fintech email chat

Abacus Outsourcing

We are hiring Customer Support Executives for a growing FinTech support project. If you have experience in email and chat support and understand digital banking services, we encourage you to apply.Salary: Up to PKR 100,000 Schedule: 5 Days a Week Timings: Fixed US Shift Benefits: Medical Benefits, US Holidays Location: In-Person- LahoreJob Responsibilities<ul><li>Handle customer queries related to digital payments, transfers, account access, and transaction issues.</li><li>Provide support through email and live chat channels.</li><li>Investigate and resolve issues such as failed transactions, verification problems, and payment delays.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to resolve customer issues quickly.</li><li>Deliver a professional and customer-focused support experience.</li></ul>Requirements<ul><li>Strong Email and Chat Support experience.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with Revolute or Western Union customer support is highly encouraged.</li><li>Ability to work in fixed US shift timings.</li></ul>If you have FinTech or digital banking support experience, this is a great opportunity to grow with a professional team.Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist- FinTech (Email & Chat)

Abacus

<div>
 
 
 Job description:
 
 
 
 We are hiring
 
 Customer Support Executives
 
 for a growing
 
 FinTech support project
 
 . If you have experience in
 
 email and chat support
 
 and understand digital banking services, we encourage you to apply.
 
 
 
 Salary:
 
 Attractive- Market Competitive
 
 
 
 Schedule:
 
 5 Days a Week
 
 
 
 Timings:
 
 Fixed
 
 US Shift
 
 
 
 
 Benefits:
 
 Medical Benefits, US Holidays
 
 
 
 Location:
 
 In-Person- Lahore
 
 
 Job Responsibilities
 
 <ul>
 <li>
 Handle customer queries related to
 
 digital payments, transfers, account access, and transaction issues
 
 .
 </li>
 <li>
 Provide support through
 
 email and live chat
 
 channels.
 </li>
 <li>
 Investigate and resolve issues such as
 
 failed transactions, verification problems, and payment delays
 
 .
 </li>
 <li>
 Maintain accurate records of customer interactions in the
 
 CRM system
 
 .
 </li>
 <li>
 Coordinate with internal teams to resolve customer issues quickly.
 </li>
 <li>
 Deliver a
 
 professional and customer-focused support experience
 
 .
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Strong
 
 Email and Chat Support
 
 experience.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Experience with
 
 Revolute or Western Union customer support
 
 is highly encouraged.
 </li>
 <li>
 Ability to work in
 
 fixed US shift timings
 
 .
 </li>
 </ul>
 
 If you have
 
 FinTech or digital banking support experience
 
 , this is a great opportunity to grow with a professional team.
 
</div>

Project Overview: Developed and managed a customer support for a FinTech, focusing on delivering seamless financial service experiences through multi-channel customer support. The project aimed to simulate how modern digital banks handle customer queries, transaction issues, and account-related support efficiently while maintaining high service standards.Objectives:<ul><li>Provide fast and accurate resolution of customer issues related to digital banking services.</li><li>Ensure smooth customer interaction across calls, emails, and live chat channels.</li><li>Maintain structured records of customer interactions for operational transparency.</li><li>Enhance customer satisfaction through proactive problem-solving and service excellence.</li></ul>Key Responsibilities<ul><li>Handled customer queries related to FinTech services such as digital payments, transfers, account access, and transaction issues.</li><li>Responded to customer requests through multiple communication channels (calls, email, and live chat).</li><li>Investigated and resolved issues including failed transactions, account verification problems, and payment delays.</li><li>Maintained detailed documentation of customer interactions and service resolutions in the CRM system.</li><li>Collaborated with internal teams (technical, compliance, and payment operations) to ensure efficient issue resolution.</li><li>Followed customer-first service principles of digital banking support model.</li></ul>Work Location: In person

Customer Support Associate- Fintech

Alpha CX

Job Title: Multilingual Customer Service Representative (International Remittance / Digital Wallet)Location:<ul><li>Onsite （Grand Square Mall Firdous Market Road, Center Point, Gulberg 3, Lahore）</li></ul>Job Type: Full-timeSalary: 100k ( Based on Experience )More details about Alpha：Join the Alpha CX Team and Redefine Customer Service Excellence!Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to be part of our dynamic team!About Us:At Alpha CX, we are committed to being a leader in providing world-class customer service solutions to clients across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.Your Role:Languages RequiredCandidates must be fluent in English and at least one of the following languages:<ul><li>Thai</li><li>Vietnamese</li><li>Indonesian</li><li>Hindi</li></ul>Job Responsibilities<ul><li>Provide after-sales customer support for digital wallet and remittance services</li><li>Assist customers with wallet top-ups and withdrawals</li><li>Resolve transaction issues during or after transfers</li><li>Support customers with account registration and account opening problems</li><li>Handle customer inquiries via chat, email, or phone</li><li>Escalate complex issues to relevant internal teams</li><li>Ensure high-quality service and timely problem resolution</li></ul>Requirements<ul><li>Prior experience in customer service, preferably in:</li><li>Fintech</li><li>Digital wallets</li><li>Remittance services</li><li>Payment platforms</li><li>Strong communication and problem-solving skills</li><li>Ability to handle international customers</li><li>Comfortable using CRM systems or support platforms</li><li>Ability to work in shift-based environments</li></ul>Preferred Qualifications<ul><li>Experience supporting cross-border payment or remittance products</li><li>Familiarity with digital wallet operations</li><li>Experience in multilingual customer support</li></ul>How to Apply:Ready to make a difference? Here&rsquo;s how:Apply only through this link: Apply Here https://lnkd.in/gRvfQTRtAt Alpha CX, we believe in empowering our team to create remarkable customer experiences. Join us today and be part of our journey to redefine customer service excellence!Job Type: Full-timeProjected Total Compensation: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Multilingual Customer Service Representative (International Remittance / Digital Wallet)

CrecenTech

We are looking for a professional and customer-focused Customer Support Specialist to handle international clients. The ideal candidate will communicate confidently with customers across different countries, resolve issues efficiently, and ensure a high level of customer satisfaction.This role requires excellent English communication skills, problem-solving ability, and experience in handling global customers via email, chat, and calls.Key Responsibilities<ul><li>Handle customer inquiries from international clients via email, live chat, and phone.</li><li>Provide accurate information about products and services.</li><li>Resolve customer complaints in a professional and timely manner.</li><li>Escalate complex issues to relevant departments when required.</li><li>Maintain detailed records of customer interactions in CRM systems.</li><li>Follow up with customers to ensure issues are fully resolved.</li><li>Meet response time and customer satisfaction targets (SLAs &amp; KPIs).</li><li>Work in rotational shifts if required (including night shifts).</li></ul>Requirements<ul><li>2&ndash;4 years of experience in international customer support or call center environment.</li><li>Excellent verbal and written English communication skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to handle pressure and difficult customers professionally.</li><li>Experience using CRM tools (Salesforce, HubSpot, Zoho, etc.) is a plus.</li><li>Basic understanding of global time zones and cultural differences.</li><li>Bachelor&rsquo;s degree preferred.</li></ul>Benefits:<ul><li>At least two bonuses per year (Eid Bonus)</li><li>Performance-Based Bonuses</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Annual Leaves Encashment</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, Lahore Job Timings: 7 PM to 4 AMApplication Question(s):<ul><li>What are your salary expectations?</li><li>Are you comfortable working night shifts?</li></ul>Work Location: In person

Customer Support Specialist – International

TCP Software

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 As a Support Technician, you will be responsible for supporting our customers. The successful candidate will have a knack for effective verbal and written communication and helping customers on a large scale over Live Chat, Email &amp; Phone. You will work closely with our Sales, Success &amp; Product team to become the support specialist for thousands of new and existing businesses.
 
 
 
 As a Tier 1 Support Technician
 
 
 
 <ul>
 <li>
 Use your knowledge and soft skills to diligently comprehend and diagnose customers' needs
 </li>
 <li>
 Engage in customer success and customer advocacy
 </li>
 <li>
 As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
 </li>
 <li>
 Communicate clearly and effectively with customers via phone, email, and chat
 </li>
 <li>
 Manage customer escalations in accordance with agreed SLAs and support agreements
 </li>
 <li>
 Maintain a high level of customer engagement and satisfaction
 </li>
 <li>
 Use a variety of instructional methods to ensure maximum delivery effectiveness
 </li>
 <li>
 Work with customers to understand their needs and recommend training
 </li>
 <li>
 Adapt to/learn new product enhancements quickly to include in training resources
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Quick learner
 </li>
 <li>
 Prior experience with business to business support and/or client management
 </li>
 <li>
 Clear and concise communicator, both oral and written. Native English accent required
 </li>
 <li>
 Excellent judgment skills with the ability to evaluate the situation and provide immediate solutions
 </li>
 <li>
 Ability to work shifts covering US timings (night shifts)
 </li>
 <li>
 Ability to work in pressure situations and to work in a cross functional environment
 </li>
 <li>
 Ability to build rapport and trust with clients
 </li>
 <li>
 Attention to detail and passionate
 </li>
 <li>
 Collaborative team player
 </li>
 <li>
 Ability to prioritize, multitask and manage time effectively
 </li>
 <li>
 Positive outlook and "can do attitude"
 </li>
 <li>
 Technically skilled, i.e. able to comprehend hardware and SaaS applications in depth.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient &amp; Out-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life set up you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values their team
 
 
 </li>
 </ul>
 
 TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Tier 1 Support Technician

My Digital People

As a Customer Support Representative, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and live chat. Your role will be crucial in ensuring customer satisfaction, resolving queries, and maintaining our high service standards.Key Responsibilities:<ul><li>Responsible for outbound calling in response of queries or issues registered by customers/clients.</li><li>Handle customer inquiries via phone, email, and live chat.</li><li>Provide accurate and helpful information regarding products, services, and policies.</li><li>Resolve customer issues efficiently and professionally, ensuring a positive experience.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow company guidelines and procedures to ensure consistency in customer service.</li><li>Identify and report trends in customer feedback to improve service quality.</li></ul>Requirements:<ul><li>British accent required for clear and professional communication.</li><li>Previous experience in customer service, call centres, or a related field is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and a customer-first attitude.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Proficiency with customer support software and CRM systems is a plus.</li><li>Willingness to work Onsite UK hours from 12:30pm to 09:30pm</li></ul>Benefits:<ul><li>Competitive salary with annual incentives.</li><li>Work Life Balance.</li><li>A positive and supportive work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Technical Support (Chat & Phone)

Explore 1356+ Customer support specialist fintech email chat in Lahore this March. Find roles across top companies and apply now to boost your career.

1356 customer support specialist fintech email chat jobs In Lahore

Customer Support Specialist- FinTech (Email & Chat)

Customer Support Specialist- FinTech (Email & Chat)

Customer Support Associate- Fintech

Multilingual Customer Service Representative (International Remittance / Digital Wallet)

Customer Support Specialist – International

Tier 1 Support Technician

Technical Support (Chat & Phone)