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technology operations manager

Beyond ONE

<div>
 
 We don&rsquo;t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
 
 
 
 
 
 Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We&rsquo;re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience&mdash;subscribe once, source from many, and only pay for what you actually use.
 
 
 
 
 
 Since being founded in 2021, we&rsquo;ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman, Pakistan and UAE.
 
 
 
 
 
 To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.
 
 
 
 
 
 Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.
 
 
 
 
 
 
 Why this role matters
 
 :
 
 
 
 
 
 As Technical Operations Manager, you will lead the end-to-end operations of our Intelligent Network (IN), Value-Added Services (VAS), and Online Charging Systems (OCS) &mdash; the core platforms driving FRiENDi&rsquo;s customer experience and revenue performance. Integration with host operator(s) for services such as Data, Voice, and SMS &mdash; and ensuring the reliability of these connections &mdash; is a critical focus of this role. You will manage system &amp; application reliability, product enablement, SIM/eSIM and voucher lifecycles, vendor coordination, and compliance with local regulatory requirements. This cross-functional leadership role ensures that our digital and telecom services remain stable, secure, and continuously optimized &mdash; serving as the bridge between technical operations, vendors, and government agencies.
 
 
 
 
 
 
 What success looks like
 
 :
 
 
 
 
 
 In your first year, you will:
 
 <ul>
 <li>
 Maintain exceptional platform uptime and operational reliability across IN, VAS, and OCS.
 </li>
 <li>
 Ensure 100% uptime for all integrations with host operator(s) in Oman.
 </li>
 <li>
 Implement structured KPI dashboards and reporting processes to track service performance, uptime, and SLA compliance.
 </li>
 <li>
 Lead accurate and timely management of SIM/eSIM orders and voucher lifecycles, ensuring 100% system and HLR synchronization.
 </li>
 <li>
 Strengthen vendor management workflows, ensuring all partners meet FRiENDi Oman&rsquo;s technical and performance expectations.
 </li>
 <li>
 Serve as FRiENDi&rsquo;s focal point for external bodies and agencies (such as the Royal Oman Police, Public Prosecution, and telecom regulators).
 </li>
 <li>
 Deliver timely reporting, audit readiness, and zero non-compliance against legal and regulatory obligations.
 </li>
 <li>
 Foster a high-performance operations team culture focused on accountability and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Why this is for you
 
 :
 
 
 
 
 
 If you're keen to lead complex telco operations, ensure national-scale availability of services, and collaborate with multiple stakeholders across commercial, regulatory, and technical domains &mdash; this is your calling. We&rsquo;re looking for someone unafraid to own outcomes, engineer continuity, and shape operations that underpin millions of customer journeys.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 In this role, you will:
 
 <ul>
 <li>
 Lead day-to-day operations of FRiENDi Oman&rsquo;s IN, VAS, and OCS platforms, ensuring high availability and reliability.
 </li>
 <li>
 Collaborate with the host MNO to maintain end-to-end service integration across Data, Voice, and SMS.
 </li>
 <li>
 Manage SIM/eSIM and voucher lifecycle processes, ensuring accurate synchronization with internal systems and HLR.
 </li>
 <li>
 Monitor platform performance using tools like Grafana or Zabbix, and resolve incidents through root cause analysis and escalation management.
 </li>
 <li>
 Track and report operational KPIs related to uptime, SLA compliance, and service quality.
 </li>
 <li>
 Coordinate with vendors, internal teams, and regulatory bodies to meet technical, legal, and performance standards.
 </li>
 <li>
 Support audit readiness, compliance procedures, and operational governance across all technical domains.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Attributes
 
 
 
 We&rsquo;re seeking someone who embodies the following:
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Telecommunications, Computer Science, or a related technical field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 6-10 years in IN, VAS, or OCS platforms
 </li>
 <li>
 Strong experience in managing MNO integration, SIM/eSIM, and real-time service platforms.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 
 
 Must-haves:
 
 
 <ul>
 <li>
 Strong knowledge of telecom service platforms including IN, OCS, VAS, SIM/eSIM, and voucher systems
 </li>
 <li>
 Understanding of signaling protocols such as Diameter, CAMEL, and MAP
 </li>
 <li>
 Hands-on experience with monitoring and observability tools such as Grafana, Zabbix, or Dynatrace
 </li>
 <li>
 Proficiency in Linux-based environments for troubleshooting and analysis
 </li>
 <li>
 Proven track record in incident response, SLA management, and service performance reporting
 </li>
 </ul>
 
 
 
 
 
 Nice-to-haves:
 
 
 <ul>
 <li>
 Certifications such as ITIL, PMP/Prince2, or similar.
 </li>
 <li>
 Exposure to cloud-native telecom stacks and automation tools.
 </li>
 </ul>
 
 
 
 
 
 Unique Attributes
 
 
 <ul>
 <li>
 Thrives in fast-paced, SLA-driven environments with high service reliability requirements.
 </li>
 <li>
 Strong stakeholder management skills&mdash;able to work across vendors, regulators, and internal domains.
 </li>
 <li>
 Detail-oriented with strong documentation, reporting, and audit-readiness practices.
 </li>
 <li>
 Team player with leadership ability and a hands-on approach to complex technical challenges.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging &amp; meaningful work that will help build and strengthen your expertise.
 </li>
 <li>
 Hybrid work environment - flexibility to work from home 2 days a week in the UAE &amp; Pakistan.
 </li>
 <li>
 Healthcare and other local benefits offered in market.
 </li>
 </ul>
 
 
 
 
 By submitting your application, you acknowledge and consent to the use of Greenhouse &amp; BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.
 
</div>

Technology Operations Manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 
 
 &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Reporting into Reservations Manager
 
 
 
</div>

Reservation Agent

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
As Cluster Revenue Assistant Manager you will directly support the Revenue Manager on property with implementing the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality. Support in the hotel&rsquo;s annual budget and assist in the creation, update and evaluation of the hotel sales and marketing plan. You will be responsible for ensuring available technology (PMS &amp; RMS) is fully utilized and understood according to the property specific business mix and requirements and to ensure optimal use. You will then measure performance on all distribution channels, to ensure that fair market share is well achieved. Key areas of responsibility include:<ul><li>
To prepare the weekly pick up report and various tracking reports. and assist with the weekly 3 months forecast for hotel rooms revenue by Market Segment.</li><li>
Assist with the monthly accurate rolling 12 months forecast for hotel rooms revenue by Market Segment.</li><li>
To assist with preparing for the weekly Revenue Meeting.</li><li>
Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.</li></ul> 

Qualifications 
<ul><li>
2 years reservations experience in the hospitality industry</li><li>
Familiar with the hotel operations, available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local markets, as well as local competitors and events.</li></ul> 

Additional Information 
Reporting into Revenue Manager</div>

Cluster Revenue Assistant Manager

G-NIUS | Powered by Goodman Masson

<div>
 
 We are seeking an experienced IT Project Manager to join a dynamic and well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to lead high-impact IT and ERP transformation projects that directly support the company's strategic growth and operational excellence across regional and international operations.
 
 
 As IT Project Manager, you will take ownership of the end-to-end delivery of complex technology initiatives, working closely with senior leadership, cross-functional teams, and external partners in a fast-paced and collaborative environment.
 
 
 Key Responsibilities:
 
 <ul>
 
 <li>
 Lead the planning, execution, and successful delivery of IT and ERP projects (scope, budget, timeline).
 </li>
 <li>
 Define clear project objectives, deliverables, milestones, and resource plans in alignment with business priorities.
 </li>
 <li>
 Develop comprehensive project schedules, risk registers, and governance frameworks.
 </li>
 <li>
 Proactively monitor progress, identify risks/issues, and drive timely mitigation and resolution.
 </li>
 <li>
 Act as the primary point of contact for project stakeholders, providing regular status updates and steering committee reporting.
 </li>
 <li>
 Coordinate multi-disciplinary teams (IT, finance, HR, operations, third-party vendors, and system integrators).
 </li>
 <li>
 Facilitate workshops, requirements gathering, and solution design sessions.
 </li>
 <li>
 Oversee the technical implementation and integration of ERP systems and supporting IT solutions.
 </li>
 <li>
 Manage vendor selection, contracts, performance, and delivery against SLAs.
 </li>
 <li>
 Control project budgets, track expenditures, and ensure financial discipline throughout the lifecycle.
 </li>
 <li>
 Drive quality assurance, system testing, user acceptance testing (UAT), training, and go-live activities.
 </li>
 <li>
 Conduct post-implementation reviews and champion continuous improvement initiatives.
 </li>
 </ul>
 
 
 Requirements:
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.
 </li>
 <li>
 5-8 years of proven IT project management experience, with a strong track record in ERP implementations (Oracle, SAP, Microsoft Dynamics, Odoo, or similar).
 </li>
 <li>
 Formal project management certification (PMP, PRINCE2, AgilePM, or equivalent) is highly desirable.
 </li>
 <li>
 Deep knowledge of project management methodologies (Waterfall, Agile, Hybrid) and tools (MS Project, Jira, Azure DevOps, etc.).
 </li>
 <li>
 Solid understanding of ERP modules, system integration, data migration, IT infrastructure, cloud platforms, and cybersecurity basics.
 </li>
 <li>
 Demonstrated experience in vendor and budget management on projects valued at US$1m+.
 </li>
 <li>
 Excellent stakeholder management and communication skills (written and verbal English; Arabic is a plus).
 </li>
 <li>
 Strong analytical and problem-solving abilities with a focus on delivering business value.
 </li>
 <li>
 Ability to thrive under pressure, manage multiple priorities, and lead diverse teams.
 </li>
 </ul>
</div>

IT/ERP Project Manager

Tadafur Consulting & Training

Education &amp; Experience <ul><li>baholar degree in Computer Science, Information Technology, Information Systems, or a closely related discipline.</li><li>A relevant professional certifications will be considered an advantage.</li><li>Minimum of 7 years of handson experience working with ManageEngine products, with proven expertise in ManageEngine OpManager, Applications Manager, and related ManageEngine Operations &amp; Applications (Op &amp; App) solutions in enterprise environments.</li><li>Demonstrated experience in designing, deploying, configuring, and maintaining ManageEngine monitoring and management platforms, including performance monitoring, alerting, reporting, and integrations with other ITSM, security, or infrastructure tools.</li><li>Strong ability to communicate complex technical concepts clearly and effectively to both technical teams and non-technical stakeholders, supported by strong written documentation and verbal communication skills.</li></ul>Role and responsibility:<ul><li>Provide advanced technical support and subject matter expertise to diagnose, troubleshoot, and resolve complex system, application, and infrastructure issues, ensuring smooth, stable, and reliable operations across the ManageEngine Operations and Applications environment.</li><li>Proactively and continuously monitor, analyze, and manage incidents and alerts raised by the Service Desk Plus (SDP) team, ensuring timely investigation, prioritization, escalation, resolution, and closure in accordance with defined SLAs and operational procedures.</li><li>Own and continuously optimise monitoring configurations, alert thresholds, correlation technical concepts clearly and effectively to both technical teams and non-technical stakeholders, supported by strong written documentation and verbal communication skills. rules, and dashboards to improve visibility, reduce false positives, enhance early detection of issues, and support proactive operations.</li><li>Design, implement, and maintain automation workflows within the ManageEngine ecosystem to streamline incident response, remediation, reporting, and routine operational tasks, improving efficiency and reducing manual intervention.</li><li>Plan, apply, and manage software updates, patches, hotfixes, and version upgrades for ManageEngine platforms and associated components, ensuring ongoing security, compliance, and functional integrity of the environment.</li><li>Perform routine preventive maintenance, system upgrades, and performance optimisation of the underlying platforms and supporting Power systems, including fault diagnosis, component replacement coordination, and capability enhancements to improve resilience and capacity.</li><li>Maintain accurate, complete, and up-to-date documentation covering system configurations, change records, standard operating procedures (SOPs), automation workflows, and technical runbooks, ensuring traceability and audit readiness.</li><li>Prepare, analyze, and present regular operational and management reports on incidents, root causes, monitoring effectiveness, automation outcomes, system health, trends, and continuous improvement initiatives to stakeholders and senior management</li></ul>Job Type: Contract Contract length: 12 months

Manage Engine (Manage Opp& App) Expert

TÜV SÜD

<div>
 
 Job Title: Branch Manager - Oman
 
 
 Location: Muscat, Oman
 
 
 
 
 
 T&Uuml;V S&Uuml;D &ndash; A global leader in the field of testing, inspection, management system certification and product certification renowned for quality, integrity and technical excellence.
 
 
 Established more than 150 years ago in Germany, T&Uuml;V S&Uuml;D is a leading global provider of technical services with more than 30,000 highly skilled employees across 1,000 offices worldwide. T&Uuml;V S&Uuml;D offers a wide range of testing &amp; product certification, inspection, auditing &amp; system certification, training and knowledge services. We are a premium quality, safety, and sustainability solutions provider.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Branch Manager is responsible for leading and managing all operations within the assigned country, ensuring achievement of business objectives including profitability, revenue growth, cash flow, and quality targets. The role requires strong commercial acumen, strategic leadership, and operational excellence to deliver sustainable business performance while maintaining the highest standards of customer service and compliance with corporate policies.
 
 
 
 
 
 
 
 Your Tasks
 
 
 <ul>
 <li>
 Lead and oversee all business operations, administration, and financial performance within the country to ensure alignment with regional and global objectives.
 </li>
 <li>
 Take full accountability for profit and loss (P&amp;L), revenue, cash flow, and quality performance targets.
 </li>
 <li>
 Develop, propose, and implement the annual business plan and budget, including setting monthly, quarterly, and annual targets for growth and profitability.
 </li>
 <li>
 Monitor business performance and prepare regular performance reports and forecasts for regional management.
 </li>
 <li>
 Drive sales growth, identify new business opportunities, and ensure customer retention across all business units.
 </li>
 <li>
 Represent the organization in meetings, forums, and events with clients, partners, regulators, and other stakeholders in accordance with company policies and procedures.
 </li>
 <li>
 Lead, motivate, and manage the country team, including recruitment, performance management, capability development, and succession planning.
 </li>
 <li>
 Ensure operational excellence, compliance with T&Uuml;V S&Uuml;D&rsquo;s standards, and adherence to local laws and regulations.
 </li>
 <li>
 Conduct regular market research and competitor analysis to support strategic decision-making.
 </li>
 <li>
 Foster effective collaboration between business units, clients, vendors, and government bodies to strengthen business relationships and drive growth initiatives.
 </li>
 <li>
 Promote a culture of integrity, innovation, and continuous improvement within the country organization.
 </li>
 </ul>
 
 
 Your Qualifications and Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a related discipline.
 </li>
 <li>
 Postgraduate qualification (MBA or equivalent) in Business Management or Marketing is preferred.
 </li>
 <li>
 Minimum 10 years of progressive experience in business operations and management, including experience with multinational organizations.
 </li>
 <li>
 Demonstrated success in leading a business or large-scale operations, with strong understanding of financial management, sales, and business development.
 </li>
 <li>
 In-depth knowledge of the TIC industry, with proven ability to translate strategic goals into operational results.
 </li>
 </ul>
 
 
 Your Competencies
 
 
 <ul>
 <li>
 Strategic and Analytical Thinking
 </li>
 <li>
 Financial and Commercial Acumen
 </li>
 <li>
 Leadership and People Development
 </li>
 <li>
 Customer Focus and Relationship Management
 </li>
 <li>
 Market Awareness and Business Development
 </li>
 <li>
 Effective Communication and Negotiation
 </li>
 <li>
 Integrity, Accountability, and Professionalism
 </li>
 </ul>
 
 
 
 
 We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are T&Uuml;V S&Uuml;D.
 
 
 
 
 
 
 Work Area:
 
 Others
 
 
 
 Country/Region:
 
 Oman
 
 
 
 Job Location:
 
 Muscat
 
 
 
 Working Model :
 
 Field Work
 
 
 
 Employment Type:
 
 Full time / regular
 
 
 
 Company:
 
 TUV SUD ME Abu Dhabi
 
</div>

Branch Manager

Explore 337+ Technology operations manager in Muscat this January. Find roles across top companies and apply now to boost your career.

337 technology operations manager jobs IN Muscat

Technology Operations Manager

Reservation Agent

Cluster Revenue Assistant Manager

IT/ERP Project Manager

IT/ERP Project Manager

Manage Engine (Manage Opp& App) Expert

Branch Manager