accounts manager

assistant manager sales

inventory officer

operations manager

receptionist

ticket manager

Masarat groups

Ticketing Manager &ndash; Hajj &amp; Umrah Travel Agency (Responsibilities)<ul><li>Manage all airline ticketing operations for Hajj and Umrah packages</li><li>Handle flight bookings, reissues, cancellations, and refunds using GDS systems (e.g., Galileo, Amadeus)</li><li>Coordinate with airlines to secure the best fares and group bookings for pilgrims traveling to Makkah and Madinah</li><li>Ensure accurate fare calculations, ticket issuance, and compliance with airline policies</li><li>Monitor seat availability and manage travel schedules for group departures</li><li>Supervise ticketing staff and ensure high-quality service and accuracy in all transactions</li><li>Resolve ticketing-related issues, including last-minute changes and emergency bookings</li><li>Maintain strong relationships with airline representatives and travel partners</li><li>Ensure proper documentation and record-keeping for all ticketing transactions</li><li>Stay updated with airline rules, fare structures, and industry regulations</li><li>Work closely with sales and operations teams to align ticketing with package offerings</li><li>Prepare reports on ticket sales, cancellations, and revenue performance</li></ul>Requirements / Skills<ul><li>Proven experience in airline ticketing or travel agency operations</li><li>Proficiency in GDS systems (Amadeus, Galileo, Sabre)</li><li>Strong knowledge of international travel rules and fare construction</li><li>Excellent communication and problem-solving skills</li><li>Ability to manage teams and work under pressure, especially during peak Hajj seasons</li><li>Attention to detail and strong organizational skills</li><li>send Cv: 0310-8132948</li><li>Email at: masaratgorup9@gmail.com</li></ul>Pay: From Rs50,000.00 per monthExperience:<ul><li>same Field: 2 years (Preferred)</li></ul>Work Location: In person

Ticket Manager

<ul><li>Ticketing Manager &ndash; Hajj &amp; Umrah Travel Agency (Responsibilities)</li><li>Manage all airline ticketing operations for Hajj and Umrah packages</li></ul>Requirements / Skills<ul><li>Proven experience in airline ticketing or travel agency operations</li><li>Proficiency in GDS systems (Amadeus, Galileo, Sabre)</li><li>Strong knowledge of international travel rules and fare construction</li><li>Excellent communication and problem-solving skills</li><li>Ability to manage teams and work under pressure, especially during peak Hajj seasons</li><li>Attention to detail and strong organizational skills</li><li>Handle flight bookings, reissues, cancellations, and refunds using GDS systems (e.g., Galileo, Amadeus)</li><li>Coordinate with airlines to secure the best fares and group bookings for pilgrims traveling to Makkah and Madinah</li><li>Ensure accurate fare calculations, ticket issuance, and compliance with airline policies</li><li>Monitor seat availability and manage travel schedules for group departures</li><li>Supervise ticketing staff and ensure high-quality service and accuracy in all transactions</li><li>Resolve ticketing-related issues, including last-minute changes and emergency bookings</li><li>Maintain strong relationships with airline representatives and travel partners</li><li>Ensure proper documentation and record-keeping for all ticketing transactions</li><li>Stay updated with airline rules, fare structures, and industry regulations</li><li>Work closely with sales and operations teams to align ticketing with package offerings</li><li>Prepare reports on ticket sales, cancellations, and revenue performance</li><li>Send Cv: 03108132948</li><li>Email at: masaratgroup9gmail.com</li></ul>Job Type: Full-timePay: Up to Rs50,000.00 per monthWork Location: In person

Ticketing Officer

Human Capital HR Solutions

Job Title: Assistant Manager &ndash; Travel Desk Location: Lahore Industry: InsuranceHuman Capital HR Solutions is hiring an Assistant Manager &ndash; Travel Desk for its client in the Insurance sector based in Lahore. We are looking for an experienced and organized professional to manage end-to-end travel operations for employees.Key Responsibilities<ul><li>Oversee all Travel Desk operations</li><li>Issue domestic and international air tickets for employees</li><li>Arrange hotel accommodations and local/ international pick &amp; drop services</li><li>Process employee visa applications and arrange foreign currency as required</li><li>Verify hotel and air-ticket invoices and coordinate payments</li><li>Maintain monthly travel MIS reports</li><li>Manage company pool cars</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Graduation)</li><li>4&ndash;6 years of experience working in a Travel Agency or similar travel management role</li><li>Strong organizational and coordination skills</li></ul>Apply at: careers1.hc@gmail.com<ul><li>CC: careers@humancapitalintl.com</li><li>Subject Line: Mention &ldquo;Assistant Manager - Travel Desk&rdquo;</li></ul><ul><li>Follow our social accounts for the latest job opportunities:</li><li>&bull;	Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>&bull;	LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>&bull;	Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager – Travel Desk

HR Ways

We're hiring for IT Manager (IT Professional)&mdash;Onsite in Lahore with a PKR salary.﻿Client Company Introduction:﻿Our client company is a fast-growing accounting firm provide bookkeeping, CFO services, tax services and financial technology implementation to ﻿top-notch services.Role Overview: We are seeking a highly skilled and proactive Senior IT Professional to oversee and manage the organization's IT infrastructure, security, and operations. The ideal candidate will be responsible for ensuring system reliability, implementing best practices, leading IT initiatives, and supporting business continuity through efficient technology management.Key Responsibilities:1.Infrastructure &amp; Network Management<ul><li>Oversee and manage end-to-end network infrastructure, including LAN/WAN, switching, and routing.</li><li>Handle physical layer hardware, including servers, switches, firewalls, and structured cabling.</li><li>Configure and manage firewalls, IP routing, VLANs, and network security policies.</li><li>Manage and optimize proxy servers and internet routing for region-based access.</li><li>Design and implement bandwidth management policies and speed limit queues.</li><li>Monitor network performance and ensure high availability with minimal downtime.</li><li>Hands-on experience with Microsoft Active Directory, including Group Policy (GPO) management and shared folder/drive quota management.</li></ul>2.Client &amp; Stakeholder Management<ul><li>Collaborate with overseas clients and stakeholders to understand technical requirements and ensure timely and effective delivery of solutions</li><li>Act as a technical point of contact for international clients, providing support, updates, and resolution of IT-related queries.</li><li>Translate business requirements into technical solutions while ensuring alignment with organizational standards.(It can be a plus point if someone has already done this but if not then he can also learn under the system with time, but communication has to be top notch for this work.)</li></ul>3.Security &amp; Compliance<ul><li>Implement and maintain IT security policies and procedures.</li><li>Ensure compliance with standards such as ISO 27001 and SOC 2.</li><li>Manage user access controls, permissions, and endpoint security.</li><li>Conduct vulnerability assessments and coordinate penetration testing when required.</li><li>Monitor logs, incidents, and ensure timely resolution of security threats.</li></ul>4.Cloud &amp; Server Management<ul><li>Manage and maintain AWS infrastructure, including deployment, monitoring, and security.</li><li>Administer Active Directory (AD), Group Policies (GPO), and user lifecycle management.</li><li>Maintain and optimize local VPN access for secure remote connectivity.</li><li>Ensure proper backup, disaster recovery, and business continuity planning.</li><li>Software &amp; License Management</li><li>Maintain accurate records of software licenses and ensure compliance.</li><li>Evaluate and recommend new tools and technologies to improve efficiency.</li><li>Liaise with vendors and support teams for issue resolution and escalations.</li></ul>5.System Monitoring &amp; Audits<ul><li>Conduct bi-monthly system audits (start and mid-month) covering asset condition, allocation, and system compliance.</li><li>Maintain documentation of all IT assets and configurations.</li><li>Generate reports on system health, usage, and improvement areas.</li></ul>6.ISP &amp; Connectivity Management<ul><li>Manage relationships with ISPs (e.g., Multinet, Wateen).</li><li>Troubleshoot connectivity issues and escalate to providers when required.</li><li>Specific routes optimization with ISP&rsquo;s</li><li>Ensure redundancy and failover mechanisms for uninterrupted connectivity.</li></ul>7.User &amp; IT Operations Managementa)Onboarding:<ul><li>Oversee system allocation, email/account creation (Microsoft 365), and access provisioning.</li><li>Ensure smooth onboarding with proper IT setup and orientation.</li></ul>b).Offboarding:<ul><li>Ensure secure revocation of access, data backup, and asset recovery.</li><li>Maintain compliance with security and audit requirements.</li><li>Attendance &amp; Reporting Systems</li><li>Manage and maintain attendance systems.</li><li>Ensure accurate reporting of employee attendance, late arrivals, and holidays.</li></ul>8.IT Ticketing System<ul><li>Manage and maintain Ticketing system locally created on OS ticket.</li><li>Make sure ticket must be created and issue has been resolved promptly to avoid any time waste.</li><li>Team Leadership &amp; Support</li><li>Supervise and guide junior IT staff.</li><li>Ensure tasks are executed with proper approvals and processes.</li><li>Provide technical escalation support for complex issues.</li><li>Drive process improvements and enforce IT best practices.</li></ul>Requirements:<ul><li>Bachelor's degree in IT, Computer Science, or a related field.</li><li>4&ndash;7+ years of relevant IT experience.</li><li>Strong knowledge of networking (TCP/IP, VLANs, routing, firewalls).</li><li>Experience with Microsoft 365 and Active Directory.</li><li>Hands-on experience with AWS or other cloud platforms.</li><li>Knowledge of security standards and compliance practices.</li><li>Experience with proxy servers, VPNs, and bandwidth management.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good communication and documentation abilities.</li></ul>Preferred Skills<ul><li>Experience working in ISO 27001 or SOC 2 environments.</li><li>Knowledge of virtualization technologies (VMware/Hyper-V).</li><li>Relevant certifications such as CCNA, MCSA, or AWS certifications are a plus.</li><li>Hands on with Mikrotik and PFsense firewalls.</li></ul>Key Competencies<ul><li>Strong sense of ownership and accountability</li><li>Proactive problem-solving approach</li><li>Attention to detail</li><li>Process-driven mindset</li><li>Effective communication skills</li></ul>Other Details:<ul><li>E*xperience: 04 to 07 yrs*</li><li>Shift: Night Shift</li><li>﻿Work Days &amp; Timings :﻿Monday to Friday (6:00 PM to 4:00 AM)</li><li>Saturday (12:00 PM to 6:00 PM)-1 Saturday will be on in a month 12pm to 6pm PKT</li><li>Location: LahoreAbout HR Ways:</li></ul>HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channelhttps://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ to stay updated or visit www.hrways.co to know more.Pay: Rs200,000.00 per monthWork Location: In person

IT Manager (IT professional) | Night Shift

ACE Money Transfer

<div>
 
 About Us
 
 :
 
 
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.
 
 
 
 Team Lead - Customer Experience
 
 
 
 
 Location
 
 : Lahore, Punjab
 
 
 
 Department
 
 : Customer Experience
 
 
 
 Reporting To
 
 : Assistant Manager - Customer Experience
 
 
 
 Company
 
 : ACE Money Transfer
 
 
 
 Employment Type
 
 : Full-Time
 
 
 
 Work Mode
 
 : On-Site (Monday to Friday)
 
 
 
 Job Summary
 
 :
 
 
 The Team Lead - Customer Experience plays a pivotal role in enhancing ACE Money Transfer's customer engagement across all touchpoints. The position focuses on complaint management, real-time issue resolution, and social reputation management. The role also involves training and development of customer service teams, ensuring strong adherence to KPIs and process excellence.
 
 
 The ideal candidate must possess strong analytical skills and a proven track record in process transformation and workflow optimization.
 
 
 
 Key Responsibilities
 
 :
 
 
 
 Complaint Resolution &amp; Escalation Management
 
 :
 
 
 <ul>
 <li>
 Own the end-to-end lifecycle of critical customer complaints - especially those tied to service failures, compliance risks, or reputational impact
 </li>
 <li>
 Identify recurring complaint themes and collaborate with product, IT, and operations teams to resolve underlying issues
 </li>
 <li>
 Maintain and update a complaints dashboard highlighting trends, resolution time, and escalation rate
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Coaching
 
 :
 
 
 <ul>
 <li>
 Supervise a team of frontline agents managing omnichannel support (voice, email, chat, social)
 </li>
 <li>
 Mentor agents on effective customer communication, especially when dealing with complaints and public interactions
 </li>
 <li>
 Conduct regular coaching sessions and provide performance feedback
 </li>
 <li>
 Support new agent onboarding and contribute to ongoing skill development initiatives
 
 
 </li>
 </ul>
 
 Training &amp; Development
 
 :
 
 
 <ul>
 <li>
 Identify skill and knowledge gaps within the team
 </li>
 <li>
 Work with Training and Quality Assurance (QA) teams to design and deliver refresher sessions, particularly around complaint handling, tone management, and brand-safe responses
 </li>
 <li>
 Act as a subject matter expert (SME) in social response strategy and complaint de-escalation
 
 
 </li>
 </ul>
 
 Operational Oversight &amp; Workflow Optimization
 
 :
 
 
 <ul>
 <li>
 Review daily ticket queues to ensure prioritization of high-impact cases
 </li>
 <li>
 Streamline workflows to reduce resolution time and increase first contact resolution (FCR)
 </li>
 <li>
 Collaborate with Workforce Planning to ensure appropriate staffing during peak hours and across social platforms
 
 
 </li>
 </ul>
 
 Reporting &amp; KPI Tracking
 
 :
 
 
 <ul>
 <li>
 Track and analyse KPIs such as CSAT, AHT, FCR, NPS, SLA compliance, and escalation rates
 </li>
 <li>
 Development of reporting by in incorporating Business Intelligence
 </li>
 <li>
 Provide weekly and monthly performance reports with actionable insights
 </li>
 <li>
 Share social sentiment and complaint trends with leadership to drive business improvement
 </li>
 <li>
 Create a feedback loop with Product &amp; Marketing to give them key insights of the customer pain points
 
 
 </li>
 </ul>
 
 Complaint Management
 
 :
 
 
 <ul>
 <li>
 Ensure all complaints are handled as per the procedure laid out on complaint management
 </li>
 <li>
 Oversee and ensure timely, professional, and brand-aligned resolution of issues raised in public forums
 </li>
 <li>
 Escalate complex or sensitive complaints appropriately and ensure root cause analysis and closure
 </li>
 <li>
 Coordinate with Marketing and Compliance to align tone and language with brand and regulatory requirements
 
 
 </li>
 </ul>
 
 Process Transformation &amp; Analytics
 
 :
 
 
 <ul>
 <li>
 Analyse existing CX processes to identify inefficiencies, bottlenecks, and improvement opportunities
 </li>
 <li>
 Design and implement process enhancements, best practices, and innovative solutions to optimize team performance and operational efficiency
 </li>
 <li>
 Collaborate with the Assistant Manager to deploy new strategies, tools, and technologies that elevate overall CX operations and customer satisfaction
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, or a related field
 </li>
 <li>
 3-5 years of experience in customer service leadership roles
 </li>
 <li>
 Strong knowledge of CRM systems, complaint management, and analytics tools
 </li>
 <li>
 Excellent communication and coaching skills
 </li>
 <li>
 Demonstrated experience in process transformation and performance optimization
 
 
 </li>
 </ul>
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
 Powered by JazzHR
 
 
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</div>

Team Lead - Customer Xperience

Descon

<div>
 
 
 Key Responsibilities
 
 
 
 Overall responsible for Civil TAF governance, and quality of all Major/Big Ticket Civil engineering deliverables across EPC Proposals &amp; Projects.
 
 
 Provide technical leadership, Civil &amp; Structural Design Optimizations
 
 
 Provide technical leadership, resolve multidiscipline issues, and support proposal engineering.
 
 
 Provide New Technology Awareness in Civil / Structural design.
 
 
 Lead Civil discipline reviews during proposal stage, detailed design phase, EPC design, RFQs/TBEs, vendor selection, construction engineering, and commissioning.
 
 
 Ensure effective integration of packaged units, brownfield tie-ins &amp; Brownfield Plants.
 
 
 Manage internal &amp; external stakeholders, including Clients, PMC, Vendors and construction teams.
 
 
 Lead the mentoring, training, competency and career development of department resources.
 
 
 Support Management of Change (Civil), technical deviations, waivers, and risk assessments.
 
 
 Responsible for discipline-level technical decisions as per Civil Technical Authority Matrix.
 
 
 
 
 
 
 Education
 
 
 
 Engineering Graduate (bachelor&rsquo;s or master&rsquo;s Degree) in Civil Engineering
 
 
 
 
 
 
 Experience &amp; Skills
 
 
 
 Minimum 10+ years&rsquo; experience of Oil &amp; Gas Industries (EPC)
 
 
 Strong experience in Dynamic Analysis Tabletop Structure, Compressor Raft Foundations, Blast Resistance design of Substation &amp; Control Buildings.
 
 
 Strong experience in Pipe Racks, PEB Buildings, Highrise Process Steel Buildings
 
 
 Hands-on experience in 3D Design SP3D, PDMS
 
 
 Hands-on experience in Geotech Design
 
 
 Hands on experience in Underground &amp; Topo Surveys
 
 
 Hands on experience in Construction Site activities and Punch list solution provider
 
 
 Experience in Team Management
 
 
 
</div>

Manager Civil (Technical)

eBillingWorks

Are you a Closer? Do you have experience in sales? Do you know how to turn a &quot;No&quot; into a &quot;Yes&quot;? If you are tired of selling small-ticket items and want to move into the high-stakes world of US Medical Billing (RCM), we want to talk to you.We are looking for ONE Rockstar who can handle the entire sales cycle&mdash;from cold calling to closing the deal.Key Responsibilities:<ul><li>Cold Calling: Dial 80-100+ US-based clinics daily to reach Practice Managers and Doctors.</li><li>Overcoming Objections: You must be a master of persuasion. &quot;I'm not interested&quot; should be the start of your conversation, not the end.</li><li>Pitching &amp; Closing: Present our RCM solutions, negotiate commission rates, and get the Service Agreement signed.</li><li>Persistence: Follow up until the deal is closed.</li></ul>Requirements:<ul><li>Flawless English: Neutral or US accent with the ability to dominate a conversation.</li><li>Closing Background: Minimum 2 years in high-pressure sales (US BPO).</li><li>Thick Skin: You must be resilient, aggressive, and target-oriented.</li><li>Shift: 6:00 PM &ndash; 3:00 AM.</li></ul>What&rsquo;s in it for you?<ul><li>Solid Base Salary.</li><li>Residual Commission: Earn a percentage of the monthly collections from every client you bring in. As long as the client stays, you get paid every single month.</li><li>A professional environment where your closing skills are respected and rewarded.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Sales Closer, Cold Caller & Lead Generator (US Medical Billing) – High Commission

Explore 327+ Ticket manager in Lahore this April. Find roles across top companies and apply now to boost your career.