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training and development coordinator

Al Khayyat Investments (AKI)

<div>
 
 The
 
 Training Coordinator
 
 supports the Learning &amp; Development Manager in executing the company&rsquo;s training strategy across all business units. This role is responsible for coordinating training programs, managing logistics, maintaining training records, and ensuring the seamless delivery of learning initiatives. The Training Coordinator plays a key role in fostering a culture of continuous learning and employee development within the organization.
 
 
 
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 
 Training Program Coordination:
 
 
 <ul>
 <li>
 Assist the L&amp;D Manager in planning, scheduling, and delivering training programs across the group.
 </li>
 <li>
 Coordinate logistics for training sessions, including booking venues, preparing materials, and arranging facilitators.
 </li>
 <li>
 Ensure smooth execution of in-person and virtual training sessions.
 </li>
 <li>
 Communicate training schedules and requirements to employees and managers.
 </li>
 </ul>
 
 
 
 
 
 Learning Administration &amp; Compliance:
 
 
 <ul>
 <li>
 Maintain accurate training records, attendance sheets, and certification logs.
 </li>
 <li>
 Support the L&amp;D Manager in tracking mandatory compliance training.
 </li>
 <li>
 Assist in reporting training metrics, feedback, and program effectiveness.
 </li>
 <li>
 Manage the Learning Management System (LMS) by uploading courses, tracking completion, and generating reports.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder &amp; Vendor Coordination:
 
 
 <ul>
 <li>
 Liaise with divisions&rsquo; heads to identify training needs and coordinate sessions accordingly.
 </li>
 <li>
 Communicate with external training providers and ensure smooth collaboration.
 </li>
 <li>
 Act as a point of contact for employees regarding training-related inquiries.
 </li>
 </ul>
 
 
 
 
 
 Training Content &amp; Resources Support:
 
 
 <ul>
 <li>
 Assist in the development and preparation of training materials, presentations, and e-learning modules.
 </li>
 <li>
 Ensure training materials are up to date and aligned with business objectives.
 </li>
 <li>
 Support the L&amp;D Manager in researching and recommending innovative training methods.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement &amp; Support:
 
 
 <ul>
 <li>
 Gather post-training feedback and analyze areas for improvement.
 </li>
 <li>
 Assist in organizing employee engagement initiatives related to learning and development.
 </li>
 <li>
 Stay updated with industry best practices in training and development.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualification, Skills and Knowledge
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Education, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in training coordination, L&amp;D, or HR within a large organization.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint) and Learning Management Systems (LMS).
 </li>
 <li>
 Analytical mindset with attention to detail.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Strong stakeholder management and collaboration skills.
 </li>
 <li>
 Proactive approach to problem-solving and process improvement.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Work Location:
 
 
 AKI Offices, Dubai Industrial City (DIC)
 
 
 
</div>

Training Coordinator - HR (UAE National Preferred)

City Seasons Dubai Hotel

Role DescriptionThis is a full-time, on-site position as a Learning and Development Coordinator based in Dubai. The successful candidate will design, implement, and manage learning programs and training activities. Responsibilities include conducting needs analyses, developing instructional materials, coordinating with department heads to ensure alignment of training programs with company goals, maintaining the Learning Management System, and providing ongoing support and feedback to employees to ensure continuous professional growth.Qualifications<ul><li>Proficiency in Training &amp; Development processes, including the ability to plan and execute training sessions and initiatives effectively.</li><li>Experience with Learning Management and familiarity with managing and optimizing Learning Management Systems (LMS).</li><li>Strong Communication and interpersonal skills to facilitate employee engagement and collaboration.</li><li>Expertise in Instructional Design and developing training materials tailored to diverse learning styles and needs.</li><li>A Bachelor's degree in a related field, such as Human Resources, Education, or Business, is preferred.</li><li>Knowledge of adult learning principles and experience working in the hospitality or service industry is an advantage.</li><li>Proactive attitude, ability to work independently, and excellent organizational skills to manage multiple tasks efficiently.</li></ul>Job Type: Contract Contract length: 24 months

Learning and Development Coordinator

The First Group Hospitality

<div>
 Be part of an iconic hospitality landmark
 
 
 Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
 
 
 Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for
 
 Best International Hotel Architecture
 
 and
 
 Best Hotel Architecture Arabia
 
 . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
 
 
 Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
 
 
 
 About The First Group Hospitality
 
 
 
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 
 
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 
 
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 
 
 As a
 
 Training and Quality Coordinator
 
 , you will support the Learning &amp; Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel&rsquo;s commitment to excellence.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.
 </li>
 <li>
 Maintain training calendars and ensure team members are informed of upcoming sessions.
 </li>
 <li>
 Support onboarding programs and assist with new team member orientations.
 </li>
 <li>
 Track training attendance, maintain accurate records, and generate reports.
 </li>
 <li>
 Assist in preparing presentations, certificates, and training content.
 </li>
 <li>
 Help monitor service standards through quality audits and feedback reports.
 </li>
 <li>
 Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.
 </li>
 <li>
 Coordinate with departments to follow up on training and quality improvement plans.
 </li>
 <li>
 Support mystery audits and ensure corrective actions are tracked.
 </li>
 <li>
 Help update SOPs and service checklists in collaboration with departments.
 </li>
 <li>
 1-2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Strong interpersonal and written communication skills.
 </li>
 <li>
 Proficient in Microsoft Office (especially PowerPoint, Excel, Word).
 </li>
 <li>
 Positive, service-oriented mindset with a passion for development and excellence.
 </li>
 <li>
 Fluent in English; additional languages are a plus.
 </li>
 </ul>
</div>

Training & Quality Coordinator

Coordinator - Training & Quality

Burjline Builders

Role Scope:
<ul>
<li>Training Coordination: Plan and organize training schedules, handle logistics, and ensure smooth communication with participants.</li>
<li>Prepare all required materials, venues, and resources ahead of each session.</li>
</ul>
Onsite Quality Assurance:
<ul>
<li>Carry out regular visits across Miral assets to check that training content, service standards, and operational procedures are consistently applied on the ground.</li>
</ul>
Reporting:
<ul>
<li>Record key observations from site visits, highlight areas for improvement, and share follow-up reports to support teams in maintaining and improving performance.</li>
</ul>
Trainer Support:
<ul>
<li>Assist trainers during sessions by managing attendance, setting up training rooms, coordinating materials, and ensuring a smooth flow throughout the session.</li>
</ul>
Training Database Management:
<ul>
<li>Maintain accurate training records, attendance sheets, and evaluation data to ensure proper tracking and compliance with internal standards.</li>
</ul>
Communication &amp; Coordination:
<ul>
<li>Serve as a key link between the training department and on-site teams, ensuring timely updates, clear communication, and alignment on schedules and priorities.</li>
</ul>
Logistics &amp; Resource Management:
<ul>
<li>Oversee the availability and condition of training tools, materials, and equipment.</li>
<li>Coordinate with procurement or operations teams when additional resources are required.</li>
</ul>
This is a Temporary 6-month role (on premise - 9am to 5pm - Monday to Friday) which might be extended based on the performance and the situation on ground.

Training and Quality Assurance Coordinator

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for a Housekeeping Coordinator to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Housekeeping department in Dubai, the Housekeeping Coordinator is responsible for ensuring the smooth and efficient operation of the Housekeeping Department by coordinating communication between various departments, managing guest requests, overseeing the lost and found system, and supporting the housekeeping team in maintaining the highest standards of cleanliness and service throughout the property. Housekeeping Coordinator reports to the Housekeeping Manager.
As a Housekeeping Coordinator, you will be responsible for the following duties:<ul>
<li>
Act as the central communication hub for the Housekeeping Department, managing calls, dispatching tasks, and logging all communications accurately.</li>
<li>
Coordinate and follow up on guest requests, room status updates, and maintenance issues to ensure timely service and guest satisfaction.</li>
<li>
Manage lost and found procedures, key control, and housekeeping inventory, maintaining accurate records and compliance with hotel policies.</li>
<li>
Support the housekeeping team with shift coordination, workload management, and assistance with daily operational challenges.</li>
<li>
Assist with training new team members, monitor staff performance, and contribute to a positive and productive team environment.</li>
<li>
Handle guest inquiries and complaints related to housekeeping services with professionalism, aiming for prompt and effective resolution.</li>
</ul>
As a Housekeeping Coordinator, we expect from you:<ul>
<li>
Senior High School Diploma required; vocational training in hospitality is a plus.</li>
<li>
At least two years of experience in a luxury hotel, with one year in a Housekeeping Coordinator or similar role.</li>
<li>
Familiar with systems like Actabl/Alice, Oracle, Workday, and strong in Microsoft Excel and inventory management.</li>
<li>
Fluent in English; Arabic proficiency is an advantage, and multilingual candidates are preferred.</li>
<li>
Detail-oriented, organized, and capable of handling multiple tasks in a fast-paced setting.</li>
<li>
Flexible schedule, professional presentation, and strong problem-solving and communication skills.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Housekeeping Coordinator

<div>
 
 
 
 Job Summary:
 
 
 
 
 
 Integrated Logistic Support (ILS) Coordinator
 
 to support the preparation of Operation and Maintenance (O&amp;M) documentation and the coordination of training activities.
 
 
 The coordinator will assist in drafting technical documentation, reviewing procedures, and ensuring the smooth execution of training sessions, both logistically and administratively.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Operation &amp; Maintenance (O&amp;M) Documents Support
 
 
 <ul>
 <li>
 Assist in drafting and editing procedures.
 </li>
 <li>
 Review and format documents for consistency and clarity.
 </li>
 <li>
 Support the compilation and finalization of O&amp;M documents.
 </li>
 </ul>
 
 
 Training Preparation &amp; Coordination
 
 
 <ul>
 <li>
 Organize training materials and documentation.
 </li>
 <li>
 Coordinate logistics for training sessions, including:
 </li>
 <li>
 Venue booking
 </li>
 <li>
 Transportation and catering arrangements
 </li>
 <li>
 On-site support during training sessions
 </li>
 <li>
 Ensure smooth interaction between trainers and trainees.
 </li>
 <li>
 Manage attendance sheets, evaluation sheets and collect signatures.
 </li>
 <li>
 Record training sessions (video/audio) as required.
 </li>
 <li>
 Provide general administrative support to ensure successful training delivery.
 </li>
 <li>
 Prepare and submit Training Reports.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Experience in Integrated Logistic Support activities.
 </li>
 <li>
 Experience in O&amp;M documentation and training coordination.
 </li>
 <li>
 Organizational and communication skills.
 </li>
 <li>
 Proficiency in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Ability to work independently and manage multiple tasks.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
</div>

Integrated Logistic Support Coordinator

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