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training and development manager

Atelier Perfumery

<p><b>Job Description: Training &amp; Development Specialist</b></p><p><b>Location:</b> Dubai, UAE<br/><b>Company:</b> Maylaa International Trading LLC<br/><b>Reports to:</b> Head of Human Resources</p><p><b>About Maylaa International Trading LLC</b></p><p>Established in 1999, Maylaa International Trading LLC has grown into one of the UAE&rsquo;s most dynamic retail and trading companies. With over 85 stores across the UAE and a diverse portfolio spanning luxury perfumes, oud, watches, cosmetics, skincare, nuts, accessories, and IT solutions, Maylaa represents more than 1,600 global brands while also owning its own manufacturing and distribution capabilities.</p><p><b>Role Overview</b></p><p>The Training &amp; Development Specialist will play a key role in building a culture of continuous learning and professional growth. This role is responsible for assessing training needs, designing and delivering impactful learning solutions, and evaluating training effectiveness to ensure alignment with Maylaa&rsquo;s business goals.</p><p>The specialist will collaborate closely with HR, retail operations, and leadership teams to enhance employee performance, drive customer excellence, and support talent development across the company.</p><p><b>Key Responsibilities</b></p><ul><li><b>Training Needs Analysis</b></li></ul><p>Conduct regular assessments of learning gaps across all departments (retail, corporate, and operations) through performance reviews, surveys, and stakeholder consultation.</p><ul><li><b>Program Design &amp; Development</b></li></ul><p>Develop tailored training programs including onboarding, product knowledge, customer service excellence, leadership development, and soft skills.</p><ul><li><b>Training Delivery</b></li></ul><p>Facilitate engaging training sessions (classroom, virtual, and on-the-job) ensuring inclusivity and alignment with business needs.</p><ul><li><b>Evaluation &amp; Reporting</b></li></ul><p>Measure the effectiveness of training initiatives using KPIs, feedback, and performance data; prepare reports and recommend improvements.</p><ul><li><b>Talent Development</b></li></ul><p>Support succession planning and career development by creating learning pathways and capability frameworks for different roles.</p><ul><li><b>Learning Infrastructure</b></li></ul><p>Manage and update the Learning Management System (LMS), e-learning resources, and training documentation.</p><ul><li><b>Compliance &amp; Standards</b></li></ul><p>Ensure training practices comply with UAE labor laws, KHDA guidelines (where applicable), and internal policies.</p><ul><li><b>Vendor &amp; Budget Management</b></li></ul><p>Liaise with external training providers, manage contracts, and oversee training budget to ensure high ROI.</p><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Human Resources, Organizational Development, Education, Psychology, or related field.</li><li>Preferred certifications:</li><li>CPTD (Certified Professional in Talent Development) or CIPD (Learning &amp; Development stream)</li><li>KHDA-approved &ldquo;Train the Trainer&rdquo; certification or equivalent UAE-recognized trainer qualification</li><li>ATD or CPD-UK accredited programs</li><li>3&ndash;5 years of proven experience in Training &amp; Development, preferably within retail, luxury goods, cosmetics, or trading industries.</li><li>Strong facilitation and presentation skills; ability to engage diverse audiences.</li><li>Experience with LMS platforms and digital learning tools.</li><li>Excellent communication, interpersonal, and stakeholder management skills.</li><li>Fluency in English; Arabic or other regional languages will be an advantage.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Medical and health benefits</li><li>Professional growth opportunities with continuous learning support</li><li>A collaborative and innovative workplace culture</li><li>Exposure to a diverse retail and trading environment with global brands</li></ul><p>We warmly welcome all talented professionals who meet the above criteria to join the Maylaa family and grow with us in shaping exceptional experiences across our brands</p><p>Job Type: Full-time</p><p>Pay: From AED1.00 per month</p><p>Experience:</p><ul><li>Training and Development: 3 years (Required)</li></ul>

Training and Development Manager

six senses

<div><div><p><b>Duties and Responsibilities
</b></p></div><div><p>As Training Manager, I will lead our training and development strategy, manage its implementation and measure its impact. Assume full responsibility for the efficient operation of the training department to provide exceptional products and services training within brand operating standards. My key role is to develop and design new training programs and/or evaluate, modify and improve existing programs based on the property&rsquo;s needs. I will identify training and development needs within the organization through job analysis, performance reviews and regular consultation with other managers.
</p></div><div><p>The duties and responsibilities will include:
</p></div><div><p>Ensure strategic alignment of the training department with business goals.
</p></div><div><p>Evaluate individual organization performance to ensure training is meeting business needs and improving performance.
</p></div><div><p>Develop and deliver training programs that meet business needs and optimize training processes for efficiency.
</p></div><div><p>Manage the delivery of training and development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops that is easily understandable and in a way that motivates them.
</p></div><div><p>Plan, develop and organize training sessions and implement testing and evaluation procedures for in-house courses.
</p></div><div><p>Develop and organize training manuals, multimedia visual aids, and other educational materials involved in the strategic planning, resource allocation and coordination of training delivery.
</p></div><div><p>Continually amend the training and development programs as necessary, to adapt to the changes that occur in the work environment.
</p></div><div><p>Arrange training programs for trainees from local and overseas hotel schools and maintain/update all training records.
</p></div><div><p>Provide updated information on relevant external courses for hosts.
</p></div><div><p>Work with the Corporate Office to produce training and development programs that are satisfactory to all relevant parties such as line managers, accountants and senior managers.
</p></div><div><p>Help schedule events, activities and team gatherings with the collaboration of my team and communicate any activities to hosts.
</p></div><div><p>Continually focus on Talent Development for our property.
</p></div><div><p>Constantly assess training and development practices to remain relevant and effective.
</p></div><div><p>Conduct orientation sessions and arrange on-the-job training for new hires.
</p></div><div><p>Instil a cost-focused philosophy through training and education.
</p></div><div><p>Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the property.
</p><div><p>Qualifications
</p></div><div><p>To execute the position of Training Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
</p></div><div><p>Possess some college plus 3 years of related training experience, or an equivalent combination of education and experience. Bachelor&rsquo;s degree in Hospitality Management or related field and more than five years&rsquo; experience in a similar trainings/operations role, preferred.
</p></div><div><p>Handling objects, flips charts, computer/keyboard, AV equipment, etc.
</p></div><div><p>Fluent in English; I understand that additional languages are preferred.
</p></div><div><p>The above is intended to provide an overview of the role and responsibilities for a Training Manager at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
</p></div><div><p>Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
</p></div></div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Training Manager - Six Senses The Palm Dubai

we-ace

<p>Job description</p><p>Currently there is an immediate opening for Project Manager based in Dubai.</p><p>Pls Note: We would prefer someone from Dubai based and Should be on an independent visa preferably</p><p>Term: Full-time</p><p>Mode: Hybrid</p><p>ABOUT US:</p><p>WeAce is a global talent development platform that aims to build progressive, productive, and gender-balanced workplaces. We do this by helping organisations building a future ready workforce through skilling, coaching &amp; mentoring programs, creating and retaining a diverse talent pool through specialised hiring &amp; recruitment services, skilling, and by supporting companies in building their employer branding through events and community engagement solutions.</p><p>ABOUT THE ROLE:</p><p>WeAce is seeking a highly motivated and dynamic individual to handle our online and offline events and engage our online subscribers and platform users. The Project Manager will be responsible for user acquisition, curating events, implementing social media and email marketing strategies, driving thought leadership conferences, improving user engagement, nurturing external ambassadors, and strategizing on improving visibility for WeAce globally. This role requires excellent communication skills, creativity, and a deep understanding of community management and marketing strategies.</p><p>Training to facilitate our team, who has the ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on customer engagement, collaboration and satisfaction. Must be a strategic thinker with fantastic organizational, time management skills and excellent research skills with the ability to multitask and adapt in a fast-paced environment.</p><p>Mandatory Skills :</p><p>- Outstanding written and verbal communication skills.</p><p>- Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.</p><p>- Develop individualized and group training programs that address specific business needs.</p><p>- Develop training manuals that target tangible results.</p><p>- Implement effective and purposeful training methods.</p><p>- Effectively manage the training budget.</p><p>- Evaluate organisational performance to ensure that training is meeting business needs and improving performance.</p><p>Education &amp; Experience :</p><p>- PG Degree in human resources or a related field</p><p>- A minimum of 2-3 years' experience in training and development management (essential).</p><p>- Superb track record in developing and executing successful training programs.</p><p>- Critical thinker with innovative problem solving skills.</p><p>- Highly computer literate with proficiency in MS Office and related business and communication tools.</p><p>- Familiar with traditional and modern training processes.</p><p>- Fantastic organizational and time management skills.</p><p>- Strategic and creative mindset.</p><p>- Has R &amp; D experience and can do social media posts like LI etc.</p><p>- Some experience in content design</p><p>- Has a working knowledge of design in various tools like Powerpoint, Excel, Canva, MS designer.</p><p>Skills</p><p>- Has a working knowledge of design in various tools like Powerpoint, Excel, Canva, MS designer</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: AED5,000.00 - AED7,500.00 per month</p>

Project Manager

Zurich Insurance

<div><div><div><div><div><b>Job Summary</b></div></div><div></div><div><br>
<div>
Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.</div><div><br>
Reporting to Head of ZAN, the Learning and Development Manager is expected to provide specialized training to customers and strategic business unit personnel on division products, services and target markets to monitor results and identify training needs for marketing and set plans to achieve desired results.</div></div></div><div></div><div><div><div><b><br>
Job Accountabilities</b></div></div><div></div><div><br>
<div>
As Learning &amp; Development Manager, your role will involve:</div><div><br>
Training Program Development:</div><div><br>
<ul><li>Design, develop, and implement innovative training programs and materials that address organizational needs and promote employee development.</li><li>Create and maintain training content, including e-learning modules, workshops, and seminars.</li></ul>
Program Management:<br>
<ul><li>Oversee the scheduling, coordination, and delivery of training programs.</li><li>Monitor and evaluate the effectiveness of training programs, making necessary adjustments to improve outcomes.</li><li>Facilitate the licensing appointment process for companies and-or individuals that require insurance licenses in the various states for the sale of products.</li><li>Provide input for the development of training manuals, coverage brochures, and related matters.</li><li>Provide technical advice that enables a customer to solve a problem or improve business.</li><li>Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.</li><li>Anticipate customer needs, monitor trends to recommend changes.</li><li>Resolve technical issues within function or unit. Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products. Lead short-term (3 to 9 months), defined scope projects.</li></ul></div><div><br>
Performance Management Accountabilities:</div><div><br>
<ul><li>Demonstrate commitment to corporate values.</li><li>Take accountability for participating in the performance management cycle. Take action to improve performance on the job.</li><li>Assist and support co-workers.</li><li>Take action to manage your own personal development.</li></ul></div></div></div><div></div><div><div><div><b><br>
Job Qualifications</b></div></div><div></div><div><br>
<div>
To be successful in this role, you will need:</div><div><br>
<ul><li>Bachelor&rsquo;s degree in human resources, Education, Business Administration, or a related field. A master&rsquo;s degree is a plus.</li><li>8 years of proven experience as a Learning and Development Manager or similar role in Life Insurance industry.</li><li>Strong knowledge of instructional design, adult learning principles, and e-learning platforms.</li><li>Excellent communication, presentation, and facilitation skills.</li><li>Ability to manage multiple projects and prioritize tasks effectively. Effective communication and problem-solving skills.</li><li>Knowledgeable in stakeholder and relationship management.</li><li>CII Level 3 Certification is a must</li><li>Well-versed in multi-channel sales experience</li></ul></div><div><br>
Functional Skills:<br>
<ul><li>Business Acumen</li><li>Effective Communication</li><li>Problem Solving</li><li>Relationship Management</li><li>Strong leadership and interpersonal skills</li><li>Creative and innovative mindset</li><li>Detail-oriented with strong organizational skills</li></ul></div></div></div></div><div></div><div><b><br>
Why Zurich</b></div><br>
<div></div>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div>
<div>
We are an equal opportunity employer who knows that each employee is unique - that&rsquo;s what makes our team so great!<br>
Join us as we constantly explore new ways to protect our customers and the planet.</div><br>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working:
</li><li>Schedule: Full Time</li>
<li>Recruiter name: Leigh Jeremy Jaye Santander</li>
<li>Closing Date: October 17, 2025</li></ul></div><div></div>

Learning and Development Manager

HONOR

<div>
 <p>
  HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high quality smartphones, tablets, laptops and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium and reliable products enable people to become the better version of themselves.
 </p>
 <p>
  For more information, please visit HONOR online at www.hihonor.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Location: Dubai
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are actively looking for a Retail Training Manager for our Dubai office enhancing the following responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Primary Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for the development of Arabic training materials, and the planning of product and skill courses.
  </li>
  <li>
   Organize online and offline TTT (Train the Trainer) sessions for regional trainers.
  </li>
  <li>
   Assist in the construction of training content on the online learning platform, and coordinate the tracking of regional training execution effectiveness.
  </li>
  <li>
   Regularly produce retail training reports, summarize and analyze issues, and assist in streamlining standardized processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Experience Required :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Arabic speaker, fluent in English, with a Bachelor's degree or higher.
  </li>
  <li>
   3 years or more of relevant training experience, preferably in the 3C or FMCG industry.
  </li>
  <li>
   Passionate, responsible, and self-driven.
  </li>
  <li>
   Proficient in using Excel and PowerPoint office software.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  At Honor, we celebrate diversity &amp; Inclusion and are committed to building teams that represent a variety of backgrounds, perspectives, and skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Start a new journey with HONOR to go beyond!
  </strong>
 </p>
 <p>
 </p>
</div>


Retail Training Manager

Nissan Motor Corporation

<div>
 PURPOSE / DETAILS OF THE JOB
 <br/>
 <br/>
 <strong>
  Mission &amp; Main Objectives
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define, propose, implement and maximize NMEF (Nissan Middle East) Aftersales training strategy.
  </li>
  <li>
   Ensure sufficient levels of Technical Competency at the NSCs to deliver outstanding product and repair quality.
  </li>
  <li>
   Ensure sufficient levels of Service competency at the NSCs to deliver outstanding Customer Experience.
  </li>
  <li>
   Ensure sufficient levels of Parts Operations competency at NSC level to drive parts business.
  </li>
  <li>
   Lead, oversee and guide NSC training activities to ensure alignment with NMEF business strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Main tasks and responsibilities (Including team management if any):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Training
  </li>
  <ul>
   <li>
    Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP), and ensure each NSC has suitably qualified trainers to deliver local training.
   </li>
   <li>
    Localise, update and deliver new model technical training, Train-The-Trainer (TTT) to Technical Trainers or directly to frontline.
   </li>
   <li>
    Work with regional and global teams to ensure training materials are available and updated to suit local technology and equipment specifications.
   </li>
   <li>
    Conduct frequent technical training needs analysis in the market.
   </li>
   <li>
    Design and develop new training material (Instructor-Led, e-Learning or Virtual Classroom Training) to close identified skills and knowledge gaps in the region.
   </li>
   <li>
    Deliver Electric Vehicle (EV) and New Energy Vehicle (NEV) technical training and certification in the region and ensure NSC have the right level of knowledge and skills to service and repair NEVs.
   </li>
   <li>
    Enhance own knowledge and skills by participating in Master Trainer TTT offered at Regional and Global level.
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Service &amp; Parts (Non-Technial) Training
  </li>
  <ul>
   <li>
    Train and certify NSC non-technical trainers on Global Nissan Sales &amp; Service Way (NSSW), Global Nissan Service Advisor Program (G-NSAP) and ensure each NSC has suitably qualified trainers to deliver local training.
   </li>
   <li>
    Localise plan and deliver new model product training, Train-The-Trainer (TTT) to Non-Technical trainers or directly to frontline.
   </li>
   <li>
    Conduct frequent non-technical training needs analysis in the NMEF markets.
   </li>
   <li>
    In addition to global training programs, design, develop and implement new Service Advisor and Service Manager training programs (TTT or directly) to close knowledge and skills gaps and enhance
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Administrative
  </li>
  <ul>
   <li>
    Ensure all training materials are available and reasonably up-to-date on the Learner Management System.
   </li>
   <li>
    Ensure all NSCs are competent in usage of the LMS to manage training delivery and records.
   </li>
   <li>
    Manage training KPIs and ensure compliance with Global, Regional and Local Certification requirements and alignment with company business strategy.
   </li>
   <li>
    Maintain all aspects of the Reagonal Training Centre e.g tools, equipments, vehicles, training resources to ensure all resources are ready for training when required.
   </li>
   <li>
    Develop regional training plan and cascade with NSCs and ensure NSCs adhere to NMEF annual training plans to maintain correct level of certification.
   </li>
   <li>
    Generate monthly training and certification status reports and share with applicable stakeholers e.g. NSC, NMEF, Regional and Global as required.
   </li>
   <li>
    Appointment and management of external training providers and ensure services, materials and all activities by providers activities meet the required quality levels and in-line with company strategy.
   </li>
   <li>
    Research and implement new training enhancement strategies e.g. AI integration to training and development, to ensure training offered by NMEF is modern, effective and enhances company business strategy.
   </li>
   <li>
    Conduct regular meetings with NSC training managers to provide guidance and support on issues of training delivery and management.
   </li>
   <li>
    Responsible to maintain and upkeep training centre in relation to 5S, usage, tools and equipment, vehicles and other training resources.
   </li>
   <li>
    Lead organisation of regional training events including Skills Contests, New Model TTT, etc.
   </li>
   <li>
    Develop annual training budget inline with company business strategies and monitor implementation thereof.
   </li>
   <li>
    Lead training team members/subordinates (where applicable)
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Country Specifics
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 </strong>
 <ul>
  <li>
   NMEF markets
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  </li>
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 <strong>
  KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain global technician certification standards by ensuring certification levels for N-STEP 1, 2 and 3 are inline with global, regional and local KPI requirements.
  </li>
  <li>
   Maintain Global Service Advisor certification standards across the region to certification levels inline with global, regional and local KPI requirements.
  </li>
  <li>
   Maintain Parts Sales Consultants and Managers training certification
  </li>
  <li>
   Maintain Service Manager certification
  </li>
  <li>
   Other KPIs are required by business on ad-hoc basis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background &amp; Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Specific technical skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Significant experience and skills training and development (min 7-8 years)
  </li>
  <li>
   Affinity and/or experience with Training activities &amp; dealer network (Sales and Aftersales)
  </li>
  <li>
   Experience and affinity with systems, technology and digital
  </li>
  <li>
   Cross functional management skills
  </li>
  <li>
   Ability to conduct public presentations
  </li>
  <li>
   Strong car culture and automotive background knowledge
  </li>
  <li>
   Qualified automotive technician with extensive knowledge of automotive technology, diagnostics and repair techniques.
  </li>
  <li>
   Proven competency in delivering quality technical training to trainers
  </li>
  <li>
   Certified automotive high voltage technician/trainer
  </li>
  <li>
   Knowledge of eLearning instructional design and course development tools (Captivate, Synthesia, Articulate etc)
  </li>
  <li>
   Knowledge of Cornerstone Saba LMS
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioral Competencies Required
  <br/>
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 </strong>
 <ul>
  <li>
   Pedagogical skills
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   High level of autonomy and leadership
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   Effective communication and presentation skills
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   Training material and content Development skills
  </li>
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   Structured and analytical
  </li>
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   Cross functional and cross-cultural skills
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   Coaching and Mentoring skills
   <br/>
   <br/>
  </li>
 </ul>
 Minimum Education
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 <ul>
  <li>
   Degree in Engineering fields (Mechanical, Electrical or similar) or equivalent (required)
  </li>
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   Certificate/Diploma in Adult education/training/Train-The-Trainer (required)
  </li>
  <li>
   University degree in Business Management or equivalent (advantageous)
   <br/>
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  </li>
 </ul>
 Language Requirements
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 <ul>
  <li>
   Fluent in English, Arabic (optional)
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   <br/>
  </li>
 </ul>
 At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.
 <br/>
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 Dubai United Arab Emirates
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</div>


Aftersales Training Manager

Calo Inc.

<div>
 <strong>
  About Calo
  <br/>
  <br/>
 </strong>
 Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. 💚
 <br/>
 <br/>
 Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers, and launched our very own Grab &amp; Go Cafe concepts.
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 <br/>
 We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.
 <br/>
 <br/>
 Role Overview
 <br/>
 <br/>
 This role is responsible for the design, development, implementation, and evaluation of all operational and new product training programs across our CPU&rsquo;s. The Training Manager will ensure all CPUs maintain consistent, high-quality production standards, operational compliance, and a deep understanding of the brand's food philosophy. This professional will lead and mentor the Market Place (MP) training team, acting as the critical link between Product Development and Operations to achieve excellence in food quality and customer satisfaction.
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 <br/>
 Main Responsibilities
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 Training Strategy, Design, and Delivery
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 <ul>
  <li>
   Design and Develop Training Content: Create, maintain, and continually improve all operational and New Product Development (NPD) training documentation (including SOPs, job aids, recipes, and training modules) for use across all CPUs
  </li>
  <li>
   Annual Training Calendar: Create, maintain, and implement the annual training calendar based on the NPD launch schedule and identified operational needs
  </li>
  <li>
   Curriculum Management: Oversee the implementation and standardization of all training across each CPU, ensuring consistent delivery, content fidelity, and effective knowledge transfer
  </li>
  <li>
   Trainer Development: Lead, mentor, and train the MP trainers on best-in-class instructional design, delivery techniques, Calo standards, food philosophy, auditing protocols, and effective coaching practices
   <br/>
   <br/>
  </li>
 </ul>
 Operational Excellence and Compliance
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 <ul>
  <li>
   Auditing and Assessment: Develop and manage all auditing checklists, scoring rubrics, and action plan templates for CPUs and trainers
  </li>
  <li>
   Compliance Oversight: Oversee and ensure auditing compliance within each CPU by leading the training team in the execution of audits and tracking the follow-up on all action plans. Publish consolidated results on a monthly basis
  </li>
  <li>
   Performance Evaluation: Establish and maintain systems to track and evaluate the effectiveness of all training programs and operational procedures, making data-driven recommendations for enhancements
   <br/>
   <br/>
  </li>
 </ul>
 Collaboration and Stakeholder Management
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 <br/>
 <ul>
  <li>
   Bridge the Gap: Act as the primary liaison between the NPD team and MP operations, translating new product specifications and operational procedures into actionable, standardized training programs
  </li>
  <li>
   Feedback Loop Management: Implement and maintain a formal workflow for gathering and analyzing customer feedback and operational data to identify training gaps and relay insights to the NPD and R&amp;D teams for continuous product and process improvement
  </li>
  <li>
   Monthly Performance Reviews: Lead structured monthly review sessions with MP owners to assess training effectiveness, address operational challenges, and align on upcoming menu and product priorities
   <br/>
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  </li>
 </ul>
 Documentation and Reporting
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 <br/>
 <ul>
  <li>
   Maintain accurate and organized training records and documentation to evaluate and report on each CPU's monthly performance and compliance levels
  </li>
  <li>
   Implement and maintain tracking logs and workflows for all recipe, yield, and process modifications to ensure all training documentation is current
   <br/>
   <br/>
  </li>
 </ul>
 Ideal Candidate
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 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Education, Instructional Design, Organizational Development, Culinary Arts, Hospitality Management, or a related field
  </li>
  <li>
   Minimum of 7+ years of progressive experience in Training and Development, with a minimum of 3 years in a Training Management/Leadership role
  </li>
  <li>
   Proven experience designing, implementing, and managing training programs in a high-volume food production, manufacturing, or multi-unit hospitality environment (experience with a Central Production Unit (CPU) model is a strong plus)
  </li>
  <li>
   Must be a proficient communicator in English
   <br/>
   <br/>
  </li>
 </ul>
 Knowledge &amp; Competency
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 <br/>
 <ul>
  <li>
   Deep expertise in adult learning theory and instructional design methodologies (e.g., ADDIE, SAM)
  </li>
  <li>
   Demonstrated ability to lead, coach, and develop a team of trainers/instructors across different locations
  </li>
  <li>
   Working knowledge of food safety, quality standards (HACCP, ISO), and regulatory compliance within a food manufacturing context
  </li>
  <li>
   Strong analytical skills with the ability to use performance data (e.g., audit results, food happiness scores) to identify training needs and measure program effectiveness
  </li>
  <li>
   Excellent collaboration and stakeholder management skills; capable of managing multiple projects and driving consensus across different departments (NPD, Operations, R&amp;D)
  </li>
  <li>
   Proficiency with various computer software programs, including Learning Management Systems (LMS), MS Office Suite, and/or restaurant/production management software
   <br/>
   <br/>
  </li>
 </ul>
 Personality
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 <br/>
 <ul>
  <li>
   Strong communicator
  </li>
  <li>
   Ability to work both independently and in a team
  </li>
  <li>
   Eager to learn
  </li>
  <li>
   Friendly and pleasant personality that can lead with empathy and patience
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   <br/>
  </li>
 </ul>
 Perks that come with this role:
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 <br/>
 <ul>
  <li>
   The chance to build something extraordinary from the ground up
  </li>
  <li>
   Access to our mouthwatering meal subscriptions
  </li>
  <li>
   Competitive benefits and stock options
  </li>
  <li>
   Working with driven and extremely passionate colleagues in a growth-oriented culture
   <br/>
   <br/>
  </li>
 </ul>
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New Product Development Training Manager

Explore 10000+ Training and development manager in Dubai this October. Find roles across top companies and apply now to boost your career.