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customer service representative Jobs in Cairo

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customer service specialist Jobs in Cairo

customer service specialist

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Hero

<div>
 
 
 Company Description:
 
 
 
 
 Hero Baby
 
 is a trusted brand dedicated to providing high-quality, nutritious products for babies and young children. With a focus on health and well-being,
 
 Hero Baby
 
 offers a range of specially formulated food options, including various Milk Formulas, purees, cereals, and snacks, designed to support early development. Each product is carefully crafted using natural ingredients, ensuring that babies get the best start in life. Committed to safety and excellence, Hero Baby is a brand that parents can rely on to nurture their little ones&rsquo; growth with love and care.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time
 
 office-based role
 
 for a
 
 Customer Support Specialist
 
 at Hero Baby in Cairo, Egypt.
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 Support the achievement of strategic organizational goals by ensuring optimal pharmacy coverage, resolving customer issues, monitoring SKU availability, and facilitating order initiation to maximize net sales and territory performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct daily outbound calls to pharmacies to ensure coverage and engagement targets are achieved.
 </li>
 <li>
 Monitor SKU availability (BTM &amp; BTF), quantities, and average consumption levels.
 </li>
 <li>
 Identify and report customer claims, ensuring timely follow-up and resolution.
 </li>
 <li>
 Support pharmacies in order initiation and coordinate with distributors when needed.
 </li>
 <li>
 Maintain accurate daily and weekly reports on calls, stock levels, and orders.
 </li>
 <li>
 Collaborate with field and internal teams to support territory performance and drive net sales.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Pharmacy, Veterinary Medicine, or Biotechnology
 
 .
 </li>
 <li>
 0&ndash;3 years of experience in pharmaceutical or nutritional sales.
 </li>
 <li>
 0&ndash;3 years of experience in call center or customer service roles.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Good command English language (spoken and written).
 </li>
 <li>
 Proficient in Microsoft Office programs.
 </li>
 </ul>
</div>

Customer Support Specialist

Transcom

<div>
 
 
 Join our Transcom Family as an HR Support Specialist!
 
 
 
 
 
 
 We are looking for an exceptional HR Support Specialist to join our team! you will be responsible for the correct implementation of the Human Resources policies defined at the Company, in terms of labor relations and personnel management and administration, guaranteeing effective support to the Organization's remaining functional areas, and to all employees forming part of the Organization.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Manage and file all documentation which generates a relationship between the company and the employee, processing the employee files, in line with the established procedure.
 </li>
 <li>
 Attend to employee queries in a labor relations matters with the company (pay, timetables, holidays, leave, etc.).
 </li>
 <li>
 Operationally supports HR/documentation related processes.
 </li>
 <li>
 Manage employee settlements.
 </li>
 <li>
 Process and control possible attendance incidents (sick leave, absenteeism, holidays).
 </li>
 <li>
 Make the relevant queries to the official and/or social bodies with respect to personnel administration procedures.
 </li>
 </ul>
 
 
 
 
 What We're Looking For
 
 <ul>
 <li>
 University/ College diploma or equivalent degree (Economy, Labor Relations, Work Studies, Administration, or similar).
 </li>
 <li>
 Minimum 1 year of experience in a similar role (administration, preferably in HR department) in a large, dynamic organization.
 </li>
 <li>
 Basic knowledge of labor law is a must.
 </li>
 <li>
 Basic knowledge payroll processes are an asset.
 </li>
 <li>
 Experience in working with formal documents and sensitive data.
 </li>
 <li>
 Good knowledge of MS Office Package.
 </li>
 <li>
 Previous experience in HR IT solutions is an advantage (SAP)
 </li>
 </ul>
 
 
 Language:
 
 
 <ul>
 <li>
 English level: minimum: B1 (Very good) or higher
 </li>
 </ul>
 
 
 Competency profile:
 
 
 <ul>
 <li>
 Detail oriented
 </li>
 <li>
 Go to person and strong listening skills and focus on internal clients
 </li>
 <li>
 Focus on Quality and self development
 </li>
 <li>
 Teamwork oriented.
 </li>
 <li>
 Remain motivated and keep a positive attitude under pressure.
 </li>
 <li>
 Good observer with analytical skills, eager to ask questions and make suggestions.
 </li>
 </ul>
 
 
 
 
 What's in it for YOU!
 
 <ul>
 <li>
 International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.
 </li>
 <li>
 Continuous development.
 </li>
 <li>
 Endless growth opportunities.
 </li>
 <li>
 Modern and comfortable office and relaxing spaces to take a break.
 </li>
 <li>
 Flexible work schedule.
 </li>
 <li>
 Life-work balance.
 </li>
 </ul>
 
 
 
 
 What Life at Transcom Is Like
 
 
 At Transcom, we&rsquo;re relentlessly committed&mdash;to our clients and each other. Every day, someone starts their journey with Transcom, taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here, we care and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.
 
</div>

Human Resources Support Specialist

Unilever

<div>
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are Responsible for maintaining employee records and creating all documents throughout the entire employee life cycle (JML), while developing solid relationships with key stakeholders to maintain operational performance across region. Responsibilities are carried out in strict adherence to the agreed service catalog and SLAs, under the direct supervision of the team leader., then this role is just for you!
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 As a People Operations Specialist, your role involves managing various aspects of an employee&rsquo;s journey within the organization. Here are the key responsibilities:
 
 
 
 Service Management
 
 
 
 <ul>
 <li>
 Actively oversee and resolve HR-related tickets, prioritizing efficient and accurate service delivery
 </li>
 <li>
 Validate proper approvals
 </li>
 <li>
 Verify documents versus request
 </li>
 <li>
 Ensure meeting SLA target
 </li>
 <li>
 Follow up on suspended tickets
 </li>
 <li>
 Meeting C-SAT targets
 </li>
 <li>
 Resolve tickets with proper quality standards
 </li>
 <li>
 Manage incident escalations
 </li>
 <li>
 Ensure IT support tickets
 
 
 </li>
 </ul>
 
 Employee Records Management
 
 
 
 <ul>
 <li>
 Maintain and update employee records throughout the employee lifecycle while resolving system issues with relevant stakeholders
 </li>
 <li>
 Conduct monthly validations before monthly closing, ensuring data quality across linked systems.to ensure correct reflection and prevent erroneous payments
 </li>
 <li>
 Return to Work Coordination by ensuring the actual return to work date is set for the first working day following the leave period
 </li>
 <li>
 Fill and validate mass upload templates with necessary employee details for mass data requests
 
 
 </li>
 </ul>
 
 Bonus Plan Administration
 
 
 
 <ul>
 <li>
 Maintain precise bonus plans for the Annual Pay Review (APR) process.
 </li>
 <li>
 Collaborate with HR teams to ensure alignment.
 
 
 </li>
 </ul>
 
 Reporting And Audits
 
 
 
 <ul>
 <li>
 Generate reports for stakeholders based on their requirements.
 </li>
 <li>
 Support internal and external audits by providing HR system data.
 
 
 </li>
 </ul>
 
 Stakeholder Interaction
 
 
 
 <ul>
 <li>
 Engage with senior stakeholders to address HR-related matters.
 </li>
 <li>
 Notify relevant stakeholders with each month&rsquo;s moves &amp; changes
 </li>
 <li>
 Foster positive relationships and effective communication.
 
 
 </li>
 </ul>
 
 Process Simplification And Data Accuracy
 
 
 
 <ul>
 <li>
 Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
 </li>
 <li>
 Drive process simplification within HR operations.
 </li>
 <li>
 Promote data-based decision-making by ensuring accurate HR data management.
 
 
 </li>
 </ul>
 
 Document Handling And Compliance
 
 
 
 <ul>
 <li>
 Manage the JML process, including creating contracts, promotions, and salary increase letters.
 </li>
 <li>
 Securely handle documentation and comply with data security (GDPR) requirements.
 </li>
 <li>
 Validate visa and Right to Work (RTW) documents during global employee moves.
 
 
 </li>
 </ul>
 
 Accuracy And Compliance Audits
 
 
 
 <ul>
 <li>
 Conduct regular audits to maintain data accuracy and compliance within the HR team.
 
 
 </li>
 </ul>
 
 Vendor Management
 
 
 
 <ul>
 <li>
 Create Purchase Orders for 3rd party services &amp; accept triggers for receiving goods and services.
 
 
 </li>
 </ul>
 
 Benefits Administration
 
 
 
 <ul>
 <li>
 Ensure accurate and timely transaction processing across various local platforms
 
 
 </li>
 </ul>
 In summary, your role as a People Operation Specialist is pivotal in ensuring smooth HR operations, supporting employees, and maintaining accurate records across systems.
 
 
 
 What You Need To Succeed
 
 
 
 Experiences &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources or related Business degree from an accredited university or college
 </li>
 <li>
 English Fluency
 </li>
 <li>
 Very good Microsoft Office skills
 </li>
 <li>
 Ability to adapt to changing markets
 </li>
 <li>
 Ability to work independently as well as a collaborative team player
 </li>
 <li>
 Genuine interest in new technologies and tool
 </li>
 <li>
 Ability to communicate effectively through written and verbal communication and consistently deliver high-quality customer service in a professional manner
 </li>
 <li>
 Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
 </li>
 <li>
 Ability to work professionally &amp; proactively with a remote client base Workday knowledge is a plus
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Purpose-Driven Mindset
 </li>
 <li>
 Data Literacy and Technology Skills
 </li>
 <li>
 Communication and Stakeholder Management
 </li>
 <li>
 Attention to Compliance and Legal Requirements
 </li>
 <li>
 Problem-Solving and Process Improvement
 </li>
 <li>
 Empathy and Employee-Centric Approach
 
 
 </li>
 </ul>
 Attention to details &amp; analytical Skills
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

People Operations Specialist - UK&I

Concentrix

<div>
 
 A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction via Chat, you will act as a liaison between customers and internal teams, escalating complex issues as needed.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Provide timely and accurate technical support to customers via chat, and other communication channels.
 
 
 Diagnose and troubleshoot technical issues related to our products and services.
 
 
 Guide customers through problem-solving processes, providing clear and concise instructions.
 
 
 Maintain a thorough understanding of our products and services, as well as industry best practices.
 
 
 Provide feedback to product development and support teams regarding common customer issues.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 Strong verbal and written communication skills in English (B2-C1)
 
 
 Ready to start immediately.
 
 
 Strong problem-solving and analytical skills.
 
 
 Ability to multitask and prioritize tasks effectively.
 
 
 Familiarity with CRM tools and knowledge management systems.
 
 
 Technical troubleshooting experience, with the ability to diagnose and resolve issues independently.
 
 
 
 
 
 
 Benefits:
 
 
 
 
 Competitive salary and package.
 
 
 Opportunities for professional development and getting promoted after 6 months.
 
 
 Social &amp; Medical insurance.
 
 
 Transportation Provided.
 
 
 
</div>

Technical Support Specialist (Chat & Email)

Simon-Kucher

<div>
 
 We are at the innovation forefront in our space, inventing business models, algorithms, solutions, and methodologies. Our end-to-end solutions deliver sustained top-line impact for our clients.
 
 
 
 
 
 Are you interested in working in a team of digital evangelists with a can-do attitude? Want to experience the dynamics of agile processes in open-minded teams? How about getting creative in a startup atmosphere with a steep development curve and flat hierarchies? And most importantly, do you want to make a difference? Then you've come to the right place. Become a pioneer of digital transformation and support us as a UI/UX Designer!
 
 
 
 
 
 
 What Makes Us Special
 
 
 
 
 
 <ul>
 <li>
 Advance your career with exciting professional opportunities in our thriving company with a startup feel
 </li>
 <li>
 Add to your experience with our projects that focus on growth, have a positive impact, and truly matter
 </li>
 <li>
 Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
 </li>
 <li>
 Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
 </li>
 <li>
 Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
 </li>
 <li>
 Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
 </li>
 <li>
 Satisfy your need for adventure with our opportunities to live and work abroad in one of our many international offices
 </li>
 <li>
 Enjoy our benefits, such as hybrid working, corporate discounts, and wellbeing support (e.g. Headspace)
 </li>
 <li>
 Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided
 </li>
 <li>
 See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party
 </li>
 </ul>
 
 
 
 
 
 How You Will Create An Impact
 
 
 
 
 
 <ul>
 <li>
 As a UI/UX designer you accompany our products throughout the entire life cycle as well as work on custom software from the early concepting phase to the acceptance testing.
 </li>
 <li>
 Turn your theoretical knowledge into valuable insights by developing prototypes and concepts for sales, marketing, and pricing apps across digital platforms.
 </li>
 <li>
 You gather, challenge, and evaluate user needs and requirements together with Delivery - /Product Managers, to make sure we are focusing on the right target group, problem and roadmap.
 </li>
 <li>
 Work closely with the Delivery - / Product Manager to identify and assess user needs and requirements.
 </li>
 <li>
 Leverage your advanced knowledge of design-thinking and human-centered design methodologies to design, evaluate, and refine concepts based on user input, testing validation, etc.
 </li>
 <li>
 Tap your creative perspective to generate wireframes, user journey maps, flow diagrams, and interactive prototypes with UI specifications based on user input.
 </li>
 <li>
 Showcase your communication skills when presenting your design concepts and articulating design decisions to clients in interviews and workshops.
 </li>
 <li>
 Via user interviews you will gather feedback from clients.
 </li>
 <li>
 Draw on your experience to provide guidance to clients and consultants on design topics.
 </li>
 <li>
 Exchange ideas within your team to define and shape the design system across different devices and platforms.
 </li>
 </ul>
 
 
 
 
 
 About You
 
 
 
 
 
 <ul>
 <li>
 You are interested in adding to your prior work experience (min. four years) in a client-facing UI/UX role at a software company or design agency.
 </li>
 <li>
 You are excited to present your strong portfolio of work that illustrates your experience in designing complex systems and solving UX problems across digital platforms.
 </li>
 <li>
 You have advanced knowledge of user-centered design principles, visual design, user behavior and interactions, and other UI/UX design deliverables (e.g., storyboards, information architecture, interaction design, visual design, prototype engineering).
 </li>
 <li>
 You are passionate about applying your keen visual awareness and staying up to date with current design trends and best practices.
 </li>
 <li>
 You are focused on utilizing your sharp problem-solving mindset and creative skills to translate business needs into digital solutions.
 </li>
 <li>
 Communicating concepts and ideas clearly and concisely with individuals from diverse backgrounds comes naturally and is part of your skillset.
 </li>
 <li>
 You are ready to showcase your extensive design software knowledge and design and deliver optimized workflows, interactive web designs, and all related deliverables. Our current tool of choice is Figma.
 </li>
 <li>
 You are proficient in English (proficiency in additional languages, especially German, is a strong advantage).
 </li>
 </ul>
 
 
 
 
 Have we sparked your interest? Simply click the 'Apply now' button to submit your application. Please note that, for data protection reasons, we cannot accept applications via email.
 
 
 
 
 
 
 About Simon-Kucher
 
 
 
 
 
 
 Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries.
 
 
 
 
 
 Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy &ndash; product, price, innovation, marketing, and sales &ndash; based on deep insights into what customers want and value. With 40 years of experience in monetization topics of all kinds, we are regarded as the world&rsquo;s leading pricing and growth specialist. simon-kucher.com
 
 
 
 
 
 We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone &ndash; our people, our clients and, of course, our business.
 
</div>

UI / UX Designer (m/f/d)

Speakol

<div>
 
 Company Description
 
 
 
 Speakol is the leading content discovery and native advertising network in the MENA region. Our technology enables advertisers to target potential customers and promote their brands, while empowering publishers to enhance user engagement and monetize their online presence. We have longstanding partnerships with over 500 publishers and renowned brands, such as Talaat Mostafa Group, Qatar Airways, Citroen, and Intel. Founded in 2016, Speakol is headquartered in Cairo, Egypt, with additional offices in Riyadh and Dubai.
 
 
 
 Job Title:
 
 Personnel Specialist
 
 
 
 Location:
 
 Between Madinaty Branch &amp; Dokki Branch
 
 
 
 Department:
 
 Human Resources
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Job Brief
 
 
 
 We are seeking a detail-oriented and experienced Personnel Specialist with 2&ndash;4 years of hands-on experience in personnel operations to join our HR team. The ideal candidate must be well-versed in personnel matters, Labor Office procedures, Social Insurance regulations, and employee file management in compliance with Egyptian Labor Law.
 
 
 The role requires strong practical experience in handling governmental processes and managing attendance through HR systems (not manual tracking), ensuring accuracy, compliance, and smooth daily HR operations across both Madinaty and Dokki branches.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and maintain employees&rsquo; personnel files in full compliance with Egyptian Labor Law.
 </li>
 <li>
 Handle all Labor Office procedures and required documentation.
 </li>
 <li>
 Manage Social Insurance processes (Form 1, 2, 6) and coordinate with Social Insurance authorities.
 </li>
 <li>
 Prepare, review, and renew employment contracts and related documents.
 </li>
 <li>
 Process hiring, resignation, termination, and clearance procedures.
 </li>
 <li>
 Monitor probation periods and contract expiration dates.
 </li>
 <li>
 Issue HR letters (employment letters, salary certificates, HR statements, etc.).
 </li>
 <li>
 Manage and monitor attendance through HR systems (not manual records).
 </li>
 <li>
 Prepare attendance reports and coordinate with payroll for accurate salary processing.
 </li>
 <li>
 Ensure employee data is updated, accurate, and confidential.
 </li>
 <li>
 Ensure full compliance with internal policies and governmental regulations.
 </li>
 <li>
 Support HR operations across Madinaty and Dokki branches as required.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Human Resources, or a related field.
 </li>
 <li>
 2&ndash;4 years of proven experience in Personnel &amp; Employee Affairs.
 </li>
 <li>
 Strong knowledge of Egyptian Labor Law and Social Insurance regulations.
 </li>
 <li>
 Hands-on experience dealing with Labor Office and Social Insurance authorities.
 </li>
 <li>
 Experience using attendance management systems (HR systems is a must).
 </li>
 <li>
 Strong organizational and documentation skills.
 </li>
 <li>
 High attention to detail and confidentiality.
 </li>
 <li>
 Very good command of Microsoft Office.
 </li>
 <li>
 Ability to commute between Madinaty and Dokki branches.
 
 
 </li>
 </ul>
 
 Personal Skills
 
 
 
 <ul>
 <li>
 High sense of responsibility and ownership.
 </li>
 <li>
 Strong communication and coordination skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Professional, organized, and proactive.
 </li>
 </ul>
</div>

Personnel Specialist

Keys Recruiters

<div>
 
 
 IT Manager &ndash; (Cairo &amp; Suez Sites)
 
 
 
 
 Reporting Line:
 
 Regional IT Manager
 
 
 
 Role Purpose
 
 
 
 We are seeking an experienced IT Manager to lead and coordinate all IT operations across Mondi Egypt&rsquo;s two manufacturing sites (Cairo &amp; Suez). The role is responsible for ensuring stable, secure, and efficient IT infrastructure and systems in alignment with Mondi Group standards and regional IT governance.
 
 
 The IT Manager will act as the local IT lead, partnering closely with Regional IT and HQ teams to deliver business continuity, cybersecurity compliance, and digital initiatives supporting manufacturing, finance, and operational excellence.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee day-to-day IT operations across both Egypt sites, ensuring high system availability and performance
 </li>
 <li>
 Ensure compliance with Mondi Group IT policies, cybersecurity standards, and governance frameworks
 </li>
 <li>
 Act as primary liaison between Mondi Egypt and Regional / Group IT teams
 </li>
 <li>
 Manage local IT infrastructure including networks, servers, user devices, printers, shopfloor systems, and connectivity
 </li>
 <li>
 Support and coordinate SAP and business systems (e.g., SAP FI/CO, MM, PP modules) in collaboration with Regional IT
 </li>
 <li>
 Ensure data security, backup integrity, disaster recovery readiness, and business continuity planning
 </li>
 <li>
 Supervise local IT support resources and external service providers
 </li>
 <li>
 Lead local IT projects including system upgrades, hardware refresh, digitalization initiatives, and plant automation support
 </li>
 <li>
 Monitor and control IT-related costs in alignment with approved budgets
 </li>
 <li>
 Identify system risks, vulnerabilities, or inefficiencies and implement timely corrective actions
 </li>
 <li>
 Support end-users across finance, production, supply chain, and administrative functions
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Skills
 
 
 <ul>
 <li>
 Fluent in English (spoken and written) &ndash; frequent communication with Regional and HQ IT teams
 </li>
 <li>
 Proven experience as an IT Manager, IT Supervisor, or Senior IT Specialist in a manufacturing or multinational environment
 </li>
 <li>
 Strong knowledge of enterprise IT infrastructure, cybersecurity standards, and IT governance
 </li>
 <li>
 Experience working within corporate IT frameworks (preferably in a matrix reporting structure)
 </li>
 <li>
 Hands-on experience with:
 </li>
 <li>
 Computer networks and network administration
 </li>
 <li>
 Server management and virtualization
 </li>
 <li>
 Data backup and recovery systems
 </li>
 <li>
 Microsoft environments and enterprise systems
 </li>
 <li>
 Exposure to SAP environments is a strong advantage
 </li>
 <li>
 Ability to manage external vendors and service providers
 </li>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, MIS, or related field
 </li>
 </ul>
 
 
</div>

IT Manager / Manufacturing (Cairo & Suez Sites)

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