it support engineer

it specialist

human resources specialist

customer service specialist me Jobs in Dubai

customer service specialist me

f&b support expert

user support specialist

Shop Chat Portal

Company: ShopChat Portal LLC Location: Dubai, UAE Job Type: Full-Time Work Environment: On-siteAbout ShopChat PortalShop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.Through ShopChat, users can:<ul><li>Buy new and second-hand products across various categories.</li><li>Sell directly as individuals or businesses.</li><li>Enjoy integrated payment and delivery solutions within the app.</li><li>Experience unique features such as interactive games, competitions, and community product partnerships.</li></ul>We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.As we continue to scale, we're looking for a Customer Support Specialist who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.Position: Customer Support Specialist ResponsibilitiesAs a Customer Support Specialist at ShopChat, you will:Customer Interaction &amp; Support<ul><li>Respond to customer inquiries via chat, email, and calls with professionalism and empathy</li><li>Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation</li><li>Guide sellers through onboarding, product listing, verification, and dashboard usage</li><li>Handle escalations and ensure timely resolution of customer complaints</li></ul>System &amp; Dashboard Handling<ul><li>Work on our internal ShopChat Dashboard, including:</li><li>Reviewing orders, transactions, and shipping updates</li><li>Verifying sellers and users</li><li>Monitoring issues</li><li>Managing support tickets within the system</li><li>Follow internal SOPs and workflows accurately</li></ul>Quality &amp; Reporting<ul><li>Escalate technical issues to the development team when needed</li><li>Prepare daily/weekly reports on user issues and trends</li><li>Suggest improvements to enhance user experience</li><li>Maintain accurate records of all customer interactions</li></ul>RequirementsEssential Skills<ul><li>Previous experience in Customer Support (Marketplace, E-commerce, Logistics, or App Support preferred)</li><li>Strong communication in English (Arabic is a strong advantage)</li><li>Ability to understand and learn complex system dashboards</li><li>Knowledge of order flows, payments, refunds, and marketplace operations</li><li>Familiarity with CRM tools or admin dashboards</li></ul>Personal Skills<ul><li>Problem-solver with patience and empathy</li><li>Ability to handle pressure and multitask</li><li>Detail-oriented with strong follow-up skills</li><li>Fast learner and comfortable with technology</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree (any field)</li><li>Minimum 1&ndash;2 years of customer support experience</li><li>UAE experience preferred</li></ul>What We Offer<ul><li>Competitive salary</li><li>Growth opportunities inside a fast-scaling tech startup</li><li>Friendly, supportive work environment</li><li>Continuous training on ShopChat systems and dashboards</li><li>Career development and multi-department exposure</li></ul>How to ApplySend your CV and a brief introduction to: info@shopchat.aeOr apply directly through Indeed.Job Type: Full-time

Support Specialist – Shop Chat Marketplace (UAE)

IMAKER

<div>About iMaker Group:

iMaker Group is renowned for its expertise in luxury villas, hospitality, and commercial developments. We are a dynamic consortium of companies offering comprehensive services in master planning, architecture, interior design, construction, project management, and the sourcing of furniture and materials. With operations spanning Dubai, London (RIBA Chartered Practice), Riyadh, Miami, and Cairo, iMaker Group delivers diverse projects on a global scale. 
Summary of the role:

The IT Support Specialist will be responsible for managing all day-to-day IT operations within the architecture and interior design company, ensuring smooth functioning of hardware, software, network systems, and digital tools essential to design and project work. This role will act as the primary internal point of contact for all IT matters and will coordinate closely with the outsourced IT vendor for escalated support, maintenance, and specialized services. The IT Officer will ensure that the company's digital infrastructure supports productive, secure, and efficient workflows. 
Key responsibilities:
<ul>
<li>Provide first-level technical support to staff for hardware, software, network, and</li>
<li>system issues.</li>
<li>Troubleshoot and resolve issues related to PCs, laptops, printers, and peripherals,</li>
<li>Design-related applications (AutoCAD, Revit, SketchUp, Adobe Suite, etc, Email,</li>
<li>VPN, cloud services, and file-sharing systems.</li>
<li>Set up new user accounts, devices, software installations, and system configurations.</li>
<li>Ensure smooth functioning of office Wi-Fi, network drives, and NAS/servers.</li>
<li>Serve as the main liaison between the company and the external IT support provider.</li>
<li>Log, track, and follow up on all vendor-raised tickets until resolution.</li>
<li>Coordinate scheduled maintenance, updates, and emergency support.</li>
<li>Ensure SLA compliance and escalate issues as required.</li>
<li>Monitor network performance, connectivity, and system uptime.</li>
<li>Maintain and organize network diagrams, IP lists, and documentation.</li>
<li>Assist in managing backups, cloud solutions, and data storage systems.</li>
<li>Support cybersecurity measures aligned with company policy.</li>
<li>Maintain an updated inventory of all company IT assets (hardware and software).</li>
<li>Oversee software licenses, renewals, and subscriptions.</li>
<li>Recommend specifications and support procurement for new IT equipment.</li>
<li>Maintain documentation for systems, configurations, passwords, and policies.</li>
<li>Assist in developing and enforcing IT policies (password policy, data access, device</li>
<li>use, etc.).</li>
<li>Ensure compliance with software licensing and data security standards.</li>
<li>Provide IT support tailored to architecture and design tools such as, Revit / BIM tools,</li>
<li>AutoCAD, 3D visualization and rendering software, Adobe Creative Cloud</li>
<li>Assist in troubleshooting heavy file workflows, rendering setups, and performance</li>
<li>optimization.</li></ul> 


Qualifications

Education and Experience:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>6+ years of IT support experience (internal IT role preferred).</li>
<li>Experience working with or supporting architecture, engineering, or design firms is a</li>
<li>strong plus.</li></ul> 


Knowledge, Skills and Abilities:
<ul>
<li>Strong knowledge of hardware, Windows OS, and network systems.</li>
<li>Familiarity with architecture/design software (AutoCAD, Revit, SketchUp, Lumion) is</li>
<li>an advantage.</li>
<li>Understanding of cloud platforms (OneDrive, Google Drive, Autodesk Construction</li>
<li>Cloud, etc.).</li>
<li>Basic understanding of cybersecurity practices and backup systems.</li>
<li>Strong communication and coordination skills.</li>
<li>Ability to work under pressure and respond quickly to urgent issues.</li>
<li>Organized, proactive, and service-oriented mindset.</li>
<li>Ability to collaborate effectively with outsourced vendors and internal teams.</li>
<li>Proactive in identifying and resolving IT issues.</li>
<li>Strong organizational and multitasking abilities, with a high attention to detail.</li></ul> 


Working conditions and Environment:

The position is an office based in Dubai. UAE.
<ul>
<li>The position has no international business travel requirements.</li></ul> 


What We Offer?
<ul>
<li>Opportunities to work on high-profile, international projects.</li>
<li>A chance to work in a collaborative, creative work environment that fosters innovation.</li>
<li>Opportunities for career growth and professional development.</li>
<li>Competitive salary and benefits package.</li></ul> 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, or disability. 
By submitting your application, you consent to iMaker Group processing your personal data in compliance with applicable data protection laws, while ensuring strict confidentiality.</div>

IT Support Specialist

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Al Merkaz General Trading

We are looking for a highly skilled IT Support Specialist with strong technical expertise in IT systems, networks, CCTV, and SIRA-related operations. The ideal candidate must hold a Bachelor&rsquo;s degree in Computer Science or an equivalent IT-related bachelor&rsquo;s degree, and have hands-on experience in managing IT infrastructure, security systems, and surveillance equipment.Key Responsibilities:<ul><li>Provide daily IT support across the company including desktops, laptops, printers, and software applications.</li><li>Install, configure, and maintain LAN/WAN networks, routers, switches, access points, and network security systems.</li><li>Manage CCTV systems including installation, configuration, troubleshooting, NVR/DVR handling, and monitoring performance.</li><li>Handle all network camera setups, IP configuration, recording backups, and regular maintenance.</li><li>Perform network cabling, fiber/UTP cabling, patching, labeling, and cable management.</li><li>Manage and maintain servers, backup systems, firewalls, and IT security protocols.</li><li>Handle SIRA-related tasks including CCTV compliance, security system checks, and coordination with SIRA requirements.</li><li>Install and manage biometric access control systems, attendance systems, and door access devices.</li><li>Regularly monitor system performance and troubleshoot issues to ensure smooth business operations.</li><li>Maintain documentation of IT assets, network diagrams, and technical reports.</li><li>Support users with hardware/software issues and provide training when required.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Computer Science or equivalent IT-related bachelor&rsquo;s degree (mandatory).</li><li>Minimum 2&ndash;4 years of proven experience in IT support, networks, and CCTV systems.</li><li>Strong knowledge of network equipment (routers, switches, firewalls).</li><li>Experience in CCTV installation, network cameras, and NVR/DVR management.</li><li>Experience with cabling, network layout, and cable management.</li><li>Knowledge of SIRA standards and previous SIRA-related work (preferred).</li><li>Understanding of server administration, backup solutions, and IT security.</li><li>Ability to troubleshoot hardware, software, and network issues efficiently.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work independently and handle multiple tasks.</li></ul>Preferred Skills:<ul><li>SIRA certification or experience with SIRA inspections.</li><li>Experience with access control and biometric systems.</li><li>Basic knowledge of VoIP phones and PBX systems.</li><li>Knowledge of cloud services and virtualization (optional but beneficial).</li></ul>Job Type: Full-timePay: From AED2,000.00 per month

Fresha

<div>
 
 About Fresha
 
 
 
 Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 
 
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 
 
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
 
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
 
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google
 
 
 
 Role Overview
 
 
 
 Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.
 
 
 Working collaboratively with partners, you will be accountable for Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha.
 
 
 This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 
 
 
 Delight our partners and their clients
 
 
 
 <ul>
 <li>
 Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner&rsquo;s clients
 </li>
 <li>
 Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams
 </li>
 <li>
 Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention
 </li>
 <li>
 Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business
 </li>
 <li>
 Be a proactive problem solver, going the extra mile to delight our partners
 
 
 </li>
 </ul>
 
 Testing and investigating
 
 
 
 <ul>
 <li>
 Proactively test and investigate problems that our partners raise in our software
 </li>
 <li>
 Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving
 </li>
 <li>
 Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes
 
 
 </li>
 </ul>
 
 High Performance
 
 
 
 <ul>
 <li>
 Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha
 </li>
 <li>
 Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets
 </li>
 <li>
 Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure
 </li>
 <li>
 Support your CX colleagues to achieve their targets and become high performers
 </li>
 <li>
 Constantly strive to raise the standards across the team to create a high performing culture
 
 
 </li>
 </ul>
 
 How To Be Successful At Fresha
 
 
 
 <ul>
 <li>
 Curious problem solver, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations
 </li>
 <li>
 Passionate about delighting our partners and their clients so they never want to leave Fresha and advocate for the brand
 </li>
 <li>
 Deliver high quality written responses in English to partner questions and queries
 </li>
 <li>
 Technical mindset, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software
 </li>
 <li>
 Ability to work at pace, continually learning as our software continue to grow and evolve
 </li>
 <li>
 Comfortable dealing with ambiguity and learning through testing and using the product
 </li>
 <li>
 Enthusiasm, positivity and a can do attitude
 </li>
 <li>
 Comfortable taking feedback on board, applying it to your daily activities and demonstrating humility
 
 
 </li>
 </ul>
 
 Inclusive workforce
 
 
 
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
 
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
 
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
</div>

B2B Software Customer Support Specialist (Dubai)

Samsons Group of Companies

Position Title: Odoo ERP Technical &amp; Functional SpecialistDepartment: IT / ERP ImplementationReports To: Management / ERP Project LeadJob Purpose:We are looking to hire an in-house Odoo ERP Technical &amp; Functional Specialist who will be responsible for implementing, customizing, supporting, and continuously improving the company&rsquo;s Odoo ERP system. This is a permanent employee role, focused on long-term system stability, business alignment, and internal user support.Key Responsibilities:<ul><li>Act as the internal owner of the Odoo ERP system.</li></ul><ul><li>Support end-to-end implementation and rollout of Odoo ERP.</li></ul><ul><li>Configure and customize Odoo modules including Accounting, Inventory, Manufacturing, Sales, and Purchase.</li></ul><ul><li>Understand business processes and translate them into Odoo configurations and technical requirements.</li></ul><ul><li>Perform data migration, system testing, and user acceptance testing (UAT).</li></ul><ul><li>Develop and customize Odoo modules using Python and the Odoo framework.</li></ul><ul><li>Monitor system performance and resolve technical and functional issues.</li></ul><ul><li>Provide day-to-day ERP support to internal users.</li></ul><ul><li>Prepare user manuals and conduct training sessions.</li></ul><ul><li>Coordinate with external Odoo developers, vendors, and consultants when required.</li></ul><ul><li>Ensure data accuracy, system security, and compliance with internal controls.</li></ul>Key Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li></ul><ul><li>4&ndash;7 years of hands-on experience with Odoo ERP.</li></ul><ul><li>Strong working knowledge of Python, PostgreSQL, and Odoo ORM.</li></ul><ul><li>Good understanding of Odoo architecture and module customization.</li></ul><ul><li>Experience supporting ERP systems in manufacturing or trading companies is preferred.</li></ul><ul><li>Basic understanding of accounting, inventory, and business workflows.</li></ul><ul><li>Strong analytical, problem-solving, and communication skills.</li></ul>Preferred Profile:<ul><li>Age range: 30&ndash;35 years.</li></ul><ul><li>Hands-on, solution-oriented approach.</li></ul><ul><li>Experience working as an in-house ERP or IT resource is an advantage.</li></ul>Location: UAEEmployment Type: Full-time (Permanent Employee)Job Type: Full-timeLocation:<ul><li>Dubai (Required)</li></ul>

Odoo ERP Technical & Functional Specialist

SEGULA Technologies

<div>Company Description 
Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment. 
Job Description 
The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and resolving hardware, software, and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs, configures, and maintains IT equipment, monitors system performance, and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security. 
Duties &amp; Responsibilities
Technical Support &amp; Troubleshooting<ul><li>
Provide first-level technical support for hardware, software, network, and system issues.</li><li>
Diagnose and resolve technical problems via phone, email, remote tools, or in person.</li><li>
Log, track, and manage support tickets ensuring timely resolution.</li><li>
Escalate complex issues to higher-level IT staff when necessary.</li></ul>
Hardware &amp; Software Management<ul><li>
Install, configure, and maintain laptops, desktops, printers, scanners, and peripherals.</li><li>
Perform software installation, updates, and patches according to IT policies.</li><li>
Ensure all devices are functioning effectively and securely.</li></ul>
Network &amp; System Support<ul><li>
Assist in monitoring network performance, connectivity, and security.</li><li>
Troubleshoot Wi-Fi, LAN, VPN, and other connectivity issues.</li><li>
Support user account management including password resets and access permissions.</li></ul>
User Support &amp; Training<ul><li>
Provide guidance to employees on proper use of systems and applications.</li><li>
Conduct basic IT induction for new employees (email setup, system access, policies, etc.).</li><li>
Prepare user-friendly documentation, FAQs, and guides.</li></ul>
Maintenance &amp; Monitoring<ul><li>
Perform routine checks on systems, backups, antivirus, and security updates.</li><li>
Maintain IT inventory including hardware, software licenses, and accessories.</li><li>
Ensure compliance with company IT policies and cybersecurity best practices.</li></ul>
Coordination &amp; Administration<ul><li>
Coordinate with vendors for repairs, service renewals, and procurement.</li><li>
Support IT projects such as system upgrades, migrations, and new software rollouts.</li><li>
Maintain accurate records of IT assets, service logs, and user requests.</li></ul> 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in information technology, Computer Science, Computer Engineering, or any related field (preferred).</li><li>
5-8 years of experience as IT Support.</li><li>
Experience in troubleshooting in a corporate, multi-user environment is an advantage.</li><li>
Strong knowledge of computer hardware, operating systems (Windows, macOS), and mobile devices.</li><li>
Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).</li><li>
Familiarity with Microsoft 365, email configuration, and cloud apps.</li><li>
Ability to troubleshoot printers, scanners, and other peripherals.</li><li>
Knowledge of antivirus tools, security best practices, and system updates.</li><li>
Basic experience with Active Directory, user account creation, and permissions</li><li>
Strong problem-solving and analytical skills.</li><li>
Excellent communication and customer service skills.</li><li>
Time management and ability to prioritize tasks efficiently.</li><li>
Ability to work independently and in a team environment.</li><li>
High attention to detail, discipline, and professionalism.</li><li>
CompTIA A+</li><li>
CompTIA Network+</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li><li>
ITIL Foundation Certification</li><li>
Cisco CCNA (basic networking knowledge preferred)</li><li>
Google IT Support Professional Certificate</li><li>
UAE Driving license mandatory</li></ul> 
Additional Information 
Please note that only shortlisted candidates will be contacted</div>

IT SUPPORT / IT SPECIALIST - Junior-Dubai,UAE

Explore 4801+ User support specialist in Dubai this December. Find roles across top companies and apply now to boost your career.

4801 user support specialist jobs IN Dubai

Support Specialist – Shop Chat Marketplace (UAE)

IT Support Specialist

Customer Support Specialist

IT Support Specialist

B2B Software Customer Support Specialist (Dubai)

Odoo ERP Technical & Functional Specialist

IT SUPPORT / IT SPECIALIST - Junior-Dubai,UAE