customer service representative Jobs in Dubai

customer service representative

social media specialist

e-commerce specialist

admin assistant

associate vendor operations specialist Jobs in Dubai

associate vendor operations specialist

user support specialist

OneBullEx

<div>Customer Support Specialist 
 
OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.

We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.

Key Responsibilities

Customer Support &amp; Issue Handling
<ul>
<li>Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)</li>
<li>Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns</li>
<li>Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks</li>
<li>Provide accurate guidance on platform features, product rules, and campaign policies</li>
<li>Ticket Management &amp; Issue Escalation</li>
<li>Accurately record and categorise user-submitted tickets and inquiries</li>
<li>Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)</li>
<li>Follow up on complex cases to ensure closure and provide timely user updates</li>
</ul>
Complaints &amp; Risk Alerts
<ul>
<li>Receive and properly handle user complaints to improve customer satisfaction</li>
<li>Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed</li>
<li>User Education &amp; Documentation Feedback</li>
<li>Guide users in learning how to use platform features, trading tutorials, and official documentation</li>
<li>Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs</li>
</ul>
Operational &amp; Campaign Support
<ul>
<li>Answer questions regarding campaign rules, reward distribution, and task progress</li>
<li>Support new feature or campaign launches by preparing unified responses and FAQs in advance</li>
</ul>
Candidate Requirements

Basic Qualifications
<ul>
<li>Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred</li>
<li>1+ years of experience in internet, trading, or fintech customer support roles preferred</li>
<li>Familiar with digital assets and basic contract trading concepts and terminology</li>
<li>Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude</li>
<li>Able to work shifts, including nights and public holidays</li>
</ul>
Skill Requirements
<ul>
<li>Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)</li>
<li>Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)</li>
<li>Basic data literacy to categorise and summarise tickets independently</li>
<li>Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage</li>
<li>Experience managing or supporting Telegram/Discord communities</li>
<li>Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs</li>
<li>Experience working alongside AI-powered customer service systems or AI agents</li>
</ul>
Why Join OneBullEx
<ul>
<li>Early Impact &ndash; Play a key role in shaping our hybrid AI + human customer service framework from the beginning</li>
<li>Growth Trajectory &ndash; Join a fast-scaling platform with global ambitions and long-term career potential</li>
<li>Dynamic Culture &ndash; Be part of an international, high-performance team in a rapidly evolving industry</li>
<li>Attractive Package &ndash; Competitive salary and benefits, with full relocation support to Dubai</li></ul></div>

Customer Support Specialist

Foodics

<div><h3 class="jobSectionHeader">Who Are We&#10067;
</h3>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
 
We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do&#10067;<ul>
<li>Handle and provide the correct answers for client inquiries.</li>
<li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Train clients on using Foodics products using multiple virtual channels.</li>
<li>Report daily events to team leaders and highlight areas where more attention may be needed.</li>
</ul>What Are We Looking For&#10067;<ul>
<li>Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 - 1 year of experience in call center or customer service roles.</li>
<li>High fluency in the English language, especially speaking and communicating verbally. (Must)</li>
<li>Excellent typing skills (Must).</li>
<li>Comfortable and skilled in delivering training. (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution.</li>
<li>Is naturally strong in communication, with great ability for problem-solving.</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul>What We Offer You&#10071;
We believe you will love working at Foodics!<ul><li><ul>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Be part of a groundbreaking initiative that's reshaping e-commerce across MENA! Amazon Now Operations is launching innovative business models, and we're seeking a detail-oriented Project Support Specialist to drive our success. 
 
About the Role: Join our dynamic team as we revolutionize fast delivery through our 1P Stores initiative. This role combines operational excellence with project support to ensure seamless store launches and operations. 
 
Key Responsibilities: &bull; Execute and monitor store launch programs through systematic site visits &bull; Maintain and update comprehensive project checklists &bull; Identify and escalate potential risks and concerns &bull; Track Project completion &bull; Drive process improvements and implement best practices &bull; Support the development and execution of new business models 
 
What You'll Need: &bull; Strong analytical and problem-solving skills &bull; Excellent attention to detail and organizational abilities &bull; Experience in inventory management or retail operations (preferred) &bull; Strong communication and stakeholder management skills &bull; Ability to work independently and manage multiple priorities &bull; Proficiency in Microsoft Office and inventory management systems 
 
Why Amazon Now? &bull; Be part of Amazon's next big innovation in MENA &bull; Work with cutting-edge technology and processes &bull; Contribute to transforming the customer shopping experience
 
 
Join us in making history as we continue to innovate and deliver exceptional service to our customers. At Amazon, we're committed to being Earth's most customer-centric company, and we need passionate individuals like you to help us achieve this vision.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2>
A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing. 
Strong communication skills (written and verbal). 
Proficiency in MS Excel. 
Ability travel to different stores within UAE.<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2>
A self-motivated person with the ability to motivate the associates/team members. 
Strong execution skills, action oriented, go getter. 
Resourceful to identify the way to get things done using limited resources. 
Ability to work under pressure situations. 
Ability to work in ambiguous situations and to come out with solutions as per the situations faced. 
Good people management skills. 
Good analytical and problem solving skills. 
1-3 yrs of experience in managing a process and people as a lead. 
Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Project Support Specialist, Amazon Now

Samaya Hotel Deira

Job Title: Finance ERP System Implementation SpecialistJob Description: We are seeking a detail-oriented and experienced Finance ERP System Implementation Specialist to manage the deployment of ERP software with a focus on financial modules and workflows. The specialist will help companies streamline accounting, reporting, and other financial processes by analyzing requirements, configuring ERP systems (such as SAP or Oracle), managing data migration, conducting user training, and providing ongoing support to ensure smooth adoption and compliance with financial regulations.Key Responsibilities:<ul><li>Requirement Analysis: Assess clients' current financial processes and requirements to determine ERP system alignment.</li><li>System Configuration: Customize and configure financial modules including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), budgeting, and reporting to fit client workflows.</li><li>Data Migration: Plan and execute migration of existing financial data into the ERP system.</li><li>Testing: Conduct thorough testing to ensure modules operate correctly and accurately.</li><li>Training and Support: Deliver user training and serve as a primary contact for troubleshooting and support post-deployment.</li><li>Documentation: Maintain detailed records of system configurations, workflows, and testing outcomes.</li><li>Compliance: Ensure system configurations comply with financial regulations, industry standards, and internal policies.</li></ul>Essential Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Accounting, or related field.</li><li>Strong expertise with ERP platforms such as SAP or Oracle, focusing on financial modules (FI/CO).</li><li>Deep understanding of financial processes including GL, AP, AR, financial planning, and reporting.</li><li>Proven project management skills managing full implementation lifecycles.</li><li>Excellent communication and interpersonal skills to collaborate with teams and train users effectively.</li></ul>Job Type: Full-timePay: From AED15,000.00 per month

Finance ERP System Implementation Specialist

Sky View Development

Job description:About Us: Sky View Real Estate is a leading real estate company based in Dubai, committed to providing exceptional property solutions to our clients. As we continue to expand, we are seeking a skilled IT Specialist to join our team and ensure seamless technology operations.Job Summary: We are looking for an experienced IT Specialist who will be responsible for managing, maintaining, and optimizing our company&rsquo;s technology infrastructure. The ideal candidate should have strong expertise in website development, landing page creation, troubleshooting technical issues, and providing reliable IT support.Key Responsibilities:<ul><li>Design, develop, and maintain the company&rsquo;s website and landing pages, ensuring a user-friendly and responsive design.</li><li>Troubleshoot and resolve technical issues related to hardware, software, and network systems.</li><li>Provide technical support to employees, both remotely and on-site.</li><li>Monitor system performance and ensure data security and backups are properly managed.</li><li>Coordinate with external vendors for technical support and software updates.</li><li>Conduct regular system audits and implement improvements to enhance efficiency.</li><li>Collaborate with the marketing team to create and optimize landing pages for marketing campaigns.</li><li>Maintain an inventory of hardware and software assets.</li><li>Document technical processes and provide user training when necessary.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as an IT Specialist, preferably within the real estate industry.</li><li>Proficiency in website development, HTML, CSS, JavaScript, and content management systems (CMS).</li><li>Strong understanding of network protocols, server management, and troubleshooting techniques.</li><li>Familiarity with data backup, recovery, and security protocols.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work independently and manage multiple tasks efficiently.</li><li>Strong communication skills and a proactive approach to IT management.</li></ul>Preferred Qualifications:<ul><li>Experience with real estate CRM systems.</li><li>Knowledge of digital marketing tools and analytics.</li><li>Familiarity with cloud computing and virtual environments.</li></ul>Job Type: Full-timeJob Type: Full-time

IT Administrator

PureBorn Baby Care Requisites Trading

Job Title: E-Commerce Technical SpecialistLocation: Jebel Ali, DubaiJob Summary:We are seeking a results-driven E-Commerce Technical Specialist with strong experience in Shopify, web integrations, and digital performance marketing. This role combines technical e-commerce management with digital marketing execution to ensure our online store runs efficiently, drives traffic, and converts users effectively. You will collaborate with cross-functional teams to manage website functionality, implement data-driven strategies, and continuously optimize the user journey.Key Responsibilities:<ul><li>Manage and optimize the e-commerce website (Shopify), ensuring fast, secure, and seamless performance</li><li>Execute and manage all digital marketing campaigns, including SEO/SEM, email marketing, display ads, and social media</li><li>Set up and maintain Shopify apps, third-party integrations, and automation tools (e.g., Klaviyo, Zapier)</li><li>Collaborate with marketing and design teams to create and test landing pages that enhance user experience and conversion</li><li>Utilize analytics tools (e.g., Google Analytics, Tag Manager, Hotjar) to assess user behavior and identify optimization opportunities</li><li>Monitor and optimize the end-to-end customer journey, ensuring consistent performance across all digital touchpoints</li><li>Instrument and improve conversion funnels, tracking key metrics and A/B test results</li><li>Support Google Ads and paid media campaigns, ensuring proper tracking and ROI analysis</li><li>Maintain up-to-date documentation of workflows, processes, and integrations</li><li>Stay informed on e-commerce trends, Shopify updates, and digital marketing best practices</li></ul>Requirements:<ul><li>Bachelor's degree in E-Commerce, IT, Marketing, or a related field</li><li>Proven experience managing Shopify-based websites and technical integrations</li><li>Solid understanding of digital marketing channels and platforms (Google Ads, Facebook Ads, email marketing, SEO/SEM)</li><li>Proficient in Google Analytics, Tag Manager, and conversion tracking</li><li>Strong troubleshooting and problem-solving skills</li><li>Basic knowledge of HTML, CSS, and JavaScript is a plus</li><li>Excellent attention to detail and organizational skills</li><li>Strong communication and collaboration abilities</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthApplication Question(s):<ul><li>Do you have a personal vehicle that you're able to use for work-related tasks?</li><li>We prefer someone who is willing to drive around the UAE. Would that be okay with you?</li></ul>

E-Commerce Technical Specialist

Hamilton House Real Estate

Job Title: App Marketing &amp; Social Media SpecialistDepartment: MarketingEmployment Type: Full-TimeJob Summary:We are an education consultancy launching an app and looking for a creative and results-driven App Marketing &amp; Social Media Specialist. To lead the growth and visibility of our mobile application through strategic marketing campaigns and engaging social media content. This role will combine mobile app marketing, user acquisition, ASO (App Store Optimization), and social media management to attract, retain, and engage users.Key Responsibilities:App Marketing:Plan and execute mobile app marketing campaigns (pre-launch, launch, and post-launch).Manage app store listings (Google Play &amp; Apple App Store), including ASO.Analyze user acquisition data and optimize marketing performance.Collaborate with the product team to align marketing with app features and updates.Manage budgets for paid app install campaigns (Google Ads, Meta Ads, etc.).Social Media:Create and manage content for Instagram, Facebook, TikTok, LinkedIn, Twitter/X, etc.Grow and engage followers with creative, consistent, and brand-aligned content.Plan and schedule posts using tools like Buffer, Hootsuite, or Later.Run social media advertising campaigns and track KPIs.Respond to messages/comments and manage online community engagement.Qualifications:Bachelor&rsquo;s degree in IT, Marketing, Communications, or related field.2+ years of experience in mobile app marketing and/or social media management.Strong knowledge of ASO, mobile user acquisition strategies, and analytics tools (e.g., Firebase, Adjust, Google Analytics).Proficiency with content creation tools (Canva, Adobe Suite, CapCut, etc.).Excellent communication and copywriting skills.Ability to work independently and manage multiple projects.Preferred:Experience launching apps from scratch.Familiarity with influencer marketing or UGC (User-Generated Content) campaigns.Video editing skills for Reels/TikToks.Reporting To:Marketing Manager or CEO (depending on your org structure)Job Type: Full-time

App Marketing & Social Media Specialist

Explore 3783+ User support specialist in Dubai this September. Find roles across top companies and apply now to boost your career.

3783 user support specialist jobs IN Dubai

Customer Support Specialist

Customer Support Specialist

Project Support Specialist, Amazon Now

Finance ERP System Implementation Specialist

IT Administrator

E-Commerce Technical Specialist

App Marketing & Social Media Specialist