it support

crm specialist

hr specialist

it specialist

it support engineer

user support specialist

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

<p>The <strong>End User Support   Senior Specialist</strong> provides high-quality, customer-focused IT support for   Senior and leadership teams across the organization. This role is responsible   for resolving technical issues, faced by executives and senior leaders,   supporting endpoint devices, and ensuring a seamless user experience for   desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint   for Senior and executive users, the specialist ensures incidents and service   requests are resolved efficiently and in alignment with IT service standards.</p><p><strong>Role Details   – Key Responsibilities and Accountabilities:</strong></p><ul><li>Install, configure, and maintain computer hardware, software, networks, printers,        and scanners for both end users and senior management.</li><li>Provide  1st and 2nd line support for hardware, software, operating systems,        printers, mobile devices, and collaboration platforms (e.g., Microsoft        Teams, Zoom).</li><li>Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools,        and desk-side visits.</li><li>Support  Windows and macOS environments, corporate applications, and Active        Directory user access management</li><li>Proactively   monitor and maintain the health of computer systems and networks,        identifying potential issues and ensuring continuous system uptime and        reliability.</li><li>Resolve        technical problems related to LAN, WAN and VPN.</li><li>Configuring        and maintaining routing, switching, network setup and internet        connectivity.</li><li>Responding        in a timely manner to service issues and requests.</li><li>Provide        advanced technical support to senior management, responding to issues        and requests in a timely manner and resolving complex problems.</li><li>Repairing        and replacing equipment as necessary.</li><li>Strong        understanding of computer systems, network protocols, infrastructure        hardware, and software technologies.</li><li>Proven        experience in troubleshooting LAN/WAN and VPN issues</li><li>Act        as the point of escalation for unresolved or complex technical issues,        ensuring that senior management’s needs are prioritized and resolved        ASAP.</li><li>Troubleshoot        and diagnose hardware and software issues, offering expert-level        solutions to technical problems across various platforms and devices.</li><li>Oversee        the repair and replacement of faulty equipment, ensuring that devices        meet the operational standards of the organization.</li><li>Create        and maintain technical documentation, knowledge base articles, and        troubleshooting guides for internal use and end-user reference.</li><li>Lead        and mentor other support engineers, providing guidance on complex        technical issues, best practices.</li><li>Manage        and prioritize support cases, ensuring all incidents are tracked,        resolved, and followed up to ensure satisfaction.</li></ul>

End user support Specialist - VIP users - Arabic Speakers

CMC Markets

<div><div>At CMC Markets, our End User Support team delivers exceptional internal IT service across our global business. We&rsquo;re looking for a proactive and customer-focused End User Support Specialist to join us in Dubai.</div><div></div><div>
In this varied role, you&rsquo;ll provide 1st and 2nd line support to colleagues across desktop, laptop, and mobile devices, managing requests via chat, email, phone, and face-to-face. You&rsquo;ll also support AV and video conferencing, handle onboarding and offboarding, and work closely with teams in London and Sydney to maintain our high service standards.</div><div></div><div>
What you&rsquo;ll bring:</div><ul><li><div>
Strong knowledge of Windows environments, Exchange, and MS Teams</div></li><li><div>
Excellent communication and multitasking skills</div></li><li><div>
A genuine passion for technology and customer service</div></li></ul><div></div><div>
Nice to have:</div><ul><li><div>
Experience in ITIL or multi-tiered support environments</div></li><li><div>
Knowledge of modern AV or Mac (JAMF) support</div></li></ul><div></div><div>
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.</div></div><div></div>

End User Support Engineer

Nomod

<b>Customer Success Specialist </b><br><div>
<p>At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.</p>
<p> </p>
<p>Read on to figure out whether this could be right up your alley!</p>
</div>
<div>Full-time</div>
  
 <div> <div><b>
 About the job </b><br><p>We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.</p>
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <br><ul>
<li> <p>Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future</p> </li>
<li> <p>Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them</p> </li>
<li> <p>Assist potential new users with their queries on Nomod s current and upcoming features</p> </li>
<li> <p>Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner</p> </li>
<li> <p>Support merchants in managing and challenging disputes and chargebacks</p> </li>
<li> <p>Work closely with our Risk team to augment account reviews and communicate with users as part of this process</p> </li>
<li> <p>Triage support requests to determine urgency, and escalate where necessary</p> </li>
<li> <p>Manage and respond to online reviews across various platforms</p> </li>
<li> <p>Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate</p> </li>
<li> <p>Work with an agile, globally distributed team and be able to harness constructive feedback</p> </li>
<li> <p>Be proud of what you work on, whilst obsessing about the quality of what you produce</p> </li>
<li> <p>Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles</p> </li>
<li> <p>Ensure that everyone is blown away with their Nomod experience</p> </li>
</ul>
<p>You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!</p>
<p> <strong>What we d like<br> </strong>You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.</p>
<p>Having said that, we think a Customer Success Specialist should:</p>
<ul>
<li> <p>Be educated to at least degree level or equivalent</p> </li>
<li> <p>Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment</p> </li>
<li> <p>Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible</p> </li>
<li> <p>Have an ability to quickly build a rapport and see things from the perspective of our users</p> </li>
<li> <p>Obsess about making and keeping users happy</p> </li>
<li> <p>Have lots of energy, be proactive, think quickly and revel in solving problems</p> </li>
<li> <p>Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence</p> </li>
<li> <p>Be creative, innovative, and data driven</p> </li>
<li> <p>Deliver no matter what it takes</p> </li>
<li> <p>Chrome, Gmail, Google Docs, and similar web tools are second nature</p> </li>
<li> <p>Have the ability to thrive in a fully remote, distributed organisation</p> </li>
<li> <p>Be lots of fun to work with!</p> </li>
</ul>
<p> <strong>Nice to haves</strong> </p>
<ul>
<li> <p>Prior experience at a high growth startup or at an established fintech firm</p> </li>
<li> <p>Fluency in other languages in addition to English</p> </li>
<li> <p>Experience working with a remote, global, multicultural team</p> </li>
</ul>
<p><br></p></div></div>

Customer Success Specialist

Magic

Customer Support Specialist - Freelance, Remote <p>Magic Global Village, Dubai, United Arab Emirates</p> <p>Join to apply for the Customer Support Specialist - Freelance, Remote role at Magic</p> <p><b>Department:</b> Support & Leadership</p> <p><b>Location:</b> Global+</p> <p><b>Compensation:</b> $5.00 / hour</p> <p><b>Description</b></p> <p><b>About the Opportunity</b></p> <p>Our client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.</p> <p><b>Why does this role exist?</b></p> <p>As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success-and shows strong potential to grow with the team as they expand in the coming months.</p> <p><b>The Impact you'll make</b></p> <p><b>Tasks and Responsibilities</b></p> <ul> <li>Customer Support via Live Chat (Primary Channel) <ul> <li>Respond to customer inquiries through live chat with professionalism and speed</li> <li>Provide technical troubleshooting for product features, integrations, and platform functionality</li> <li>Handle phone and email support requests when needed to ensure comprehensive coverage</li> </ul> </li> <li>Technical Issue Resolution & Troubleshooting <ul> <li>Diagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, ), and smart device connectivity</li> <li>Guide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking features</li> <li>Ensure timely and accurate resolutions while maintaining attention to detail in all interactions</li> </ul> </li> <li>Documentation & Escalation Management <ul> <li>Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems</li> <li>Document recurring issues and system bugs, escalating them to appropriate internal teams</li> <li>Review and update customer information with strong attention to detail</li> </ul> </li> <li>Communication & Tone Adaptation <ul> <li>Adjust communication style based on customer needs-from patient and educational for new hosts to efficient and technical for experienced property managers</li> <li>Maintain a professional yet personable tone across all customer touchpoints</li> <li>Collaborate proactively with team members to resolve complex customer concerns efficiently</li> </ul> </li> <li>Quality Assurance & Process Adherence <ul> <li>Follow internal support procedures and quality guidelines to deliver consistent service</li> <li>Meet or exceed quality standards set by both internal teams and client assessments</li> <li>Demonstrate adaptability and willingness to learn new tools, processes, and product updates</li> </ul> </li> </ul> <p><b>Skills, Knowledge and Expertise</b></p> <p><b>Required Qualifications:</b></p> <ul> <li>Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)</li> <li>Native-level English proficiency (C2) with exceptional written and verbal communication skills</li> <li>Proven ability to adjust tone and communication style based on customer context-from professional to personable</li> <li>Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues</li> <li>Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams</li> <li>Prior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)</li> <li>Experience working with international clients or English-speaking markets (nice to have)</li> </ul> <p><b>Schedule:</b></p> <ul> <li>Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.</li> </ul> <p><b>Compensation:</b></p> <ul> <li>Rate starts at $5 per hour</li> <li>Payment is made via Deel</li> </ul> <p><b>Equipment:</b></p> <ul> <li>Candidate must have the following WFH Set-Up: <ul> <li>Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li> <li>Internet speed of at least 40MBPS</li> <li>Headset with an extended mic that has noise cancellation and a webcam</li> <li>Back-up computer and internet connection</li> <li>Quiet, dedicated workspace at home</li> </ul> </li> </ul>

Customer Support Specialist - Freelance, Remote

Onboarding Specialist <br><div>
<p>At Nomod we're looking for an Onboarding Specialist to join our team. You'll be on the frontline helping compliant merchants get up and running with Nomod as quickly as possible.</p>
<p> </p>
<p>Read on to figure out whether this could be right up your alley!</p>
</div>
<div>Full-time   Remote</div>
  
 <div> <div><b>
 About the job <br></b><p>We re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.</p>
</div> </div>
 <div> <div>
<p>As an Onboarding Specialist, you will:</p>
<ul>
<li> <p>Be responsible for the fast and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews</p> </li>
<li> <p>Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience</p> </li>
<li> <p>Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible</p> </li>
<li> <p>Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally</p> </li>
<li> <p>Manage the merchant onboarding pipeline in an organised and responsive manner, including handling multiple cases at various stages of progress simultaneously</p> </li>
<li> <p>Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps</p> </li>
<li> <p>Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts</p> </li>
<li> <p>Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging</p> </li>
<li> <p>Work with an agile, globally distributed team and be able to harness constructive feedback</p> </li>
<li> <p>Be proud of what you work on, whilst obsessing about the quality of what you produce</p> </li>
<li> <p>Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles</p> </li>
<li> <p>Ensure that everyone is blown away with their Nomod experience</p> </li>
</ul>
<p>You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!</p>
<p> <strong>What we d like<br> </strong>You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.</p>
<p>Having said that, we think an Onboarding Specialist should:</p>
<ul>
<li> <p>Be educated to at least degree level or equivalent</p> </li>
<li> <p>Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment</p> </li>
<li> <p>Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible</p> </li>
<li> <p>Have relentless focus on delivering a delightful experience to users</p> </li>
<li> <p>Have obsessive attention to detail while also being able to spot the bigger picture</p> </li>
<li> <p>Love diving deep into investigations based on a user s story utilising an array of tools</p> </li>
<li> <p>Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users</p> </li>
<li> <p>Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information</p> </li>
<li> <p>Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time</p> </li>
<li> <p>Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence</p> </li>
<li> <p>Chrome, Gmail, Google Docs, and similar web tools are second nature</p> </li>
<li> <p>Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes</p> </li>
<li> <p>Deliver no matter what it takes</p> </li>
<li> <p>Have the ability to thrive in a fully remote, distributed organisation</p> </li>
<li> <p>Be lots of fun to work with!</p> </li>
</ul>
<p> <strong>Nice to haves</strong> </p>
<ul>
<li> <p>Prior experience at a high growth startup or at an established fintech firm</p> </li>
<li> <p>Experience using data to build and refine risk and fraud tools</p> </li>
<li> <p>Fluency in other languages in addition to English</p> </li>
<li> <p>Experience working with a remote, global, multicultural team</p> </li>
</ul>
<p> <strong>What you ll get<br> </strong>As an Onboarding Specialist you will receive:</p>
<ul>
<li> <p>Your choice of equipment</p> </li>
<li> <p>Competitive pay</p> </li>
<li> <p>Access to our upcoming ESOP</p> </li>
<li> <p>Incredible co-workers (yep, really!)</p> </li>
<li> <p>A super nice, flexible, distributed work environment</p> </li>
</ul>
</div> </div>
 <div> <div>
 Apply for the job <br><p>Do you want to join our team as our new Onboarding Specialist? Then we'd love to hear about you!</p>
</div> </div>
<div> Apply now </div>

Onboarding Specialist

Wallstreet JR Investment Advisor LLC

<p>Wall Street Jr. Investments is a Dubai-based portfolio and wealth management company expanding its ecosystem with a Forex brokerage.</p><p><b>About the Role</b></p><p>We are seeking a <b>Backend Support Specialist </b>with solid experience in MT5 administration and trade execution systems to ensure smooth operation of our trading platforms. The ideal candidate will be responsible for managing server configurations, maintaining liquidity bridges, and supporting internal teams with technical and functional expertise.</p><p><b>Key Responsibilities</b></p><ul><li>Administer and maintain MT5 Administrator and Manager Terminals, including setup, configuration, and routine maintenance of servers, access points, and core plugins.</li><li>Manage liquidity bridging solutions and ensure efficient trade flow between liquidity providers and trading servers.</li><li>Monitor trade execution processes to maintain optimal pricing, low latency, and stable performance.</li><li>Handle user administration within the MT5 system &mdash; including account creation, group management, and permission settings.</li><li>Analyze and report trading performance metrics (slippage, spreads, swaps, latency) to enhance execution quality and client experience.</li><li>Provide technical support to internal teams on MT5-related issues and escalate complex cases when required.</li><li>Collaborate with IT and risk teams to ensure system integrity, trade flow stability, and alignment with operational risk frameworks.</li><li>Support ongoing monitoring, troubleshooting, and optimization of trading systems and data connectivity.</li></ul><p><b>Technical &amp; Functional Knowledge</b></p><ul><li>Proficient in MT5 Administrator and Manager Terminals &mdash; setup, configuration, and maintenance.</li><li>Strong understanding of liquidity connectivity and bridging solutions.</li><li>Knowledge of trade execution models and risk management principles.</li><li>Familiarity with financial instruments (FX, CFDs, Commodities, Indices) and market mechanics (leverage, margin, order types).</li><li>Understanding of server performance metrics and execution quality analysis.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 1-2 years of experience in a similar role within a brokerage or trading environment.</li><li>Strong knowledge of MT5 backend systems, liquidity bridges, and execution flow.</li><li>Experience working with liquidity providers, data feeds, and bridge configurations.</li><li>Ability to troubleshoot complex technical issues under pressure.</li><li>Excellent communication and coordination skills with cross-functional teams.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>How many years of MT5 Admin experience do you have?</li><li>Are you able to join immediately?</li></ul>

Backend Support Specialist (MT5 Platform)

Department: Support &amp; LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the OpportunityOur client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.Why does this role exist?As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success and shows strong potential to grow with the team as they expand in the coming months.The Impact you ll makeTasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel)Respond to customer inquiries through live chat with professionalism and speedProvide technical troubleshooting for product features, integrations, and platform functionalityHandle phone and email support requests when needed to ensure comprehensive coverageTechnical Issue Resolution &amp; TroubleshootingDiagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivityGuide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking featuresEnsure timely and accurate resolutions while maintaining attention to detail in all interactionsDocumentation &amp; Escalation ManagementMaintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systemsDocument recurring issues and system bugs, escalating them to appropriate internal teamsReview and update customer information with strong attention to detailCommunication &amp; Tone AdaptationAdjust communication style based on customer needs from patient and educational for new hosts to efficient and technical for experienced property managersMaintain a professional yet personable tone across all customer touchpointsCollaborate proactively with team members to resolve complex customer concerns efficientlyQuality Assurance &amp; Process AdherenceFollow internal support procedures and quality guidelines to deliver consistent serviceMeet or exceed quality standards set by both internal teams and client assessmentsDemonstrate adaptability and willingness to learn new tools, processes, and product updatesSkills, Knowledge and ExpertiseRequired Qualifications:Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)Native-level English proficiency (C2) with exceptional written and verbal communication skillsProven ability to adjust tone and communication style based on customer context from professional to personableStrong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issuesProactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teamsPrior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)Experience working with international clients or English-speaking markets (nice to have)Schedule:Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.Compensation:Rate starts at $5 per hourPayment is made via DeelEquipment:Candidate must have the following WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeBenefits

Explore 9032+ User support specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

9032 user support specialist jobs IN Dubai

End user support Specialist - VIP users - Arabic Speakers

End User Support Engineer

Customer Success Specialist

Customer Support Specialist - Freelance, Remote

Onboarding Specialist

Backend Support Specialist (MT5 Platform)

Customer Support Specialist - Freelance, Remote