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Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

<p>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</p><p>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</p><p>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</p><p>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</p><p>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</p><p>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</p><p>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</p><p>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</p>

HIGH FLY TRIP

<p>Job Description:</p><p>Hi,all</p><p>Greetings from the <i><b>HFT Tourism (High Fly Trip)</b></i></p><p>Hope you are doing well.</p><p><b>Only those candidates should apply who have a working visa for Dubai, and reside in Dubai The company will not give visa .</b></p><p>We have immediate hiring for Driver for dubai Location .</p><p><i><b>Roles &amp; Responsibilities_:</b></i></p><p>Ensure timely pick-up and drop-off of clients while adhering to pre-arranged schedules and routes.</p><p>Maintain an immaculate vehicle appearance by performing regular cleaning and inspections before and after each trip.</p><p>Provide a safe and comfortable travel experience by strictly following traffic laws and road safety protocols.</p><p>Assist clients with luggage and offer exceptional customer service to enhance their overall experience.</p><p>Stay updated on local traffic patterns and alternative routes to efficiently navigate around delays.</p><p>Communicate effectively with clients, responding to queries and ensuring their needs are met during the ride.</p><p>Manage reservations and scheduling efficiently, utilising mobile apps or software for optimal ride coordination.</p><p>Maintain a professional demean nor at all times, representing the limousine service with excellence.</p><p>Report any vehicle maintenance or safety issues promptly to ensure reliability and safety on the road.</p><p><i><b>Desired Candidate Profile-:</b></i></p><p>High school diploma or equivalent; additional certifications in defensive driving are a plus.</p><p><b>Age-</b> 20 - 45 yr.</p><p>A valid chauffeur's license with a clean driving record and no major traffic violations.</p><p>At least 2 years of professional driving experience, preferably in a passenger transport or limousine service.</p><p>Fluency in English; Hindi ,Arabic etc. knowledge of additional languages is highly desirable for diverse clientele.</p><p>Strong knowledge of local geography and ability to use GPS and navigation systems effectively.</p><p>Physically capable of assisting clients with their luggage and performing vehicle maintenance checks.</p><p>Demonstrated reliability and punctuality, with a strong focus on providing excellent customer service.</p><p>A professional appearance and demeanour, reflecting the high standards of the limousine service industry.</p><p><b>Website: www. highflytrip.com</b></p><p>Company Name: HFT Tourism (High Fly Trip)</p><p><b>Address: -</b> HFT (Tourism ) High Fly Trip</p><p><b>Office No</b> -302-12 Al Babtain Building ,</p><p>Al-Rigga Deira Dubai</p><p><b>Salary</b> - AED-2500- 3000 AED</p><p><b>References will be highly preferred</b></p><p>Please anyone interested connect me here or reach me out <b>@+971 55 135 6738 </b>or share resume hr@highflytrip.com</p><p>Freshers Can be also apply.</p><p>Reference will be highly appreciated.</p><p>Thanks &amp; Regard</p><p>High Fly Trip</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Light Vehicle Driver

Nissan

<div>Job Title Section Manager - Regional Customer Contact Center<br>
<br>
Department Customer Excellence - (CQ)<br>
<br>
Function Section Manager RCCC<br>
<br>
Legal Entity NMEF<br>
<br>
Location Dubai, UAE<br>
<br>
Level EVP - 7<br>
<br>
Direct Manager DGM - Customer Quality<br>
<br>
Manager's Manager DGM - Customer Quality<br>
<br>
Functional Reporting GM - Customer Excellence<br>
<br>
<b>Mission &amp; Main Objectives</b><br>
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul><br>
<b>
Main tasks and responsibilities </b>(Scope : tasks related to both NISSAN and INFINITI)<br>
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul><br>
<b>
Country Specifics
</b><br>
<br>
NISSAN : NMEF markets<br>
<br>
INFINITI : I-ME Markets<br>
<br>
<b>KPIs</b><br>
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul><br>
<b>
BACKGROUND &amp; SKILLS REQUIRED</b><br>
<br>
<b>Background &amp; Experience (years)</b><br>
<br>
S<b>pecific technical skills</b><br>
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul><br>
<b>
Behavioural Competencies Required
</b><br>
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul><br>
Dubai United Arab Emirates</div>

Section Manager - Regional Customer Contact Center

CSCEC Middle East

<div>
 <p>
  <strong>
   China State Construction Middle East (CSCEC ME) is recruiting a Senior Technical Manager to join our team in a large scale project in Dubai.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <ul>
  <li>
   Monitor the development, coordination, and approval of the shop drawings/ materials/ method statements, and all necessary requirements for execution the works in site, considering the project's specifications, and the cost effect.
  </li>
  <li>
   Ensure the full coordination with all trades, to develop proper shop drawings, considering the construction real sequence, and all other trades interface.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
  :
 </p>
 <ul>
  <li>
   Studying the project's specifications, along with the design drawings.
  </li>
  <li>
   Monitoring the generation &amp; development of shop drawings for structural, architectural, and MEP, and ensure the submission on the planned time.
  </li>
  <li>
   Ensure the compliance of the shop drawings and materials to the project's specifications, the construction sequence on site, and to the planned time program.
  </li>
  <li>
   Reviewing the design of specialist sub-contractors (post tensioned structural elements, steel structure, waterproofing, curtail wall, landscaping, architectural different types of finishes, etc.). Coordinating and guiding the sub-designers to meet the project's specific requirements.
  </li>
  <li>
   Updating the management about the status of the ongoing activities. Liaising with client, and considers his concerns technically, contractually, and commercially.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Civil/Structural Engineering
  </li>
  <li>
   15+ Years of relevant work experience
  </li>
 </ul>
</div>


Senior Technical Manager

SamTech Group

<div><div><b>About SamTech Middle East:</b><br>
SamTech ME is a 100% UAE-owned tech company specializing in <b>telematics, GPS tracking, and IoT solutions</b>. We develop and own all our technology in-house, giving us the flexibility to customize solutions for our clients. Join our innovative team and help us drive digital transformation across the region!
<br>
<br>
<b>Job Description:</b><br>
We are looking for a <b>motivated Tele Sales Executive</b> to connect with prospective and existing clients, promote our solutions, and help grow our business. You will be responsible for making outbound calls, understanding customer needs, handling inquiries, and closing sales while maintaining excellent customer relationships.
<br>
<br>
<b>Responsibilities:</b></div><ul><li>
Make outbound calls to prospects and existing customers</li><li>
Present, promote, and sell SamTech&rsquo; telematics and GPS solutions</li><li>
Understand customer requirements and recommend suitable solutions</li><li>
Maintain accurate records in CRM systems</li><li>
Achieve sales targets and KPIs</li><li>
Coordinate with the sales and technical teams for smooth onboarding</li>
Provide basic after-sales support<br>
<li>
</li></ul><div><b>
Requirements:</b></div><ul><li>
Strong communication, persuasion, and negotiation skills</li><li>
Confidence and resilience in handling objections</li><li>
Basic computer literacy; experience with CRM systems preferred</li><li>
High school diploma required; Bachelor&rsquo;s degree is a plus</li><li>
Prior experience in telesales, telemarketing, or customer service is an advantage</li><li>
Experience in telematics, GPS, or IoT solutions is a plus</li><li>
Additional International language skills an advantage but not essential.</li><li>
Confident, self-motivated and commission driven.</li></ul><div><br>
<b>
What We Offer:</b></div><ul><li>
Competitive salary with performance-based incentives</li><li>
Training and professional development opportunities</li><li>
Dynamic, collaborative, and innovative work environment</li><li>
Opportunity to work for a 100% UAE-owned tech company with in-house solutions</li></ul></div><div></div>

Telesales Executive

CNS Middle East

<div><b>Company Description</b><p></p><p><br>
CNS Engineering Service is bringing technology and innovation to the engineering and construction sector with diverse portfolio of Consultancy, Hardware, software and Services to create a one stop shop solution for your engineering needs.</p><p>
We offer a comprehensive and complete Building Information Modelling and CAD services that make construction processes easy, problem free and cost effective. As experienced BIM/CAD drafting service provider we generate and manage digital 3D models that streamline and automate the decision-making process throughout the project.</p><p>
Founded in 1987 with more than 35+ years of experience.</p><p>
Engineering On Demand - CNS</p><p>
Engineering On Demand CNS Engineering On Demand effectively delivers technology and innovation to the engineering and construction sector, extending a one-stop-shop approach to making its diverse p...</p><p></p><b><br>
Job Description</b><br>
<ul><li>
Presenting rough design drafts for client approval.</li><li>
Ensuring product designs meet required safety and structural standards.</li><li>
Generating Solid and Surface CAD models using AutoCAD software.</li><li>
Blending technique and aesthetics to create final designs.</li><li>
Presenting various design perspectives for construction improvements and adaptations.</li><li>
Preparing both rough sketches and detailed work with CADD systems.</li><li>
Performing calculations for materials and weight limitations.</li><li>
Communicating with architects and engineers, and incorporating knowledge gained into drawings.</li></ul><p></p><b><br>
Qualifications</b><p><br>
Must me locally available in the UAE<br>
Can start immediately within a week</p><b><br>
Additional Information</b><p><br>
 Must me locally available in the UAE<br>
Can start immediately within a week</p><p></p><p><i><br>
Compliance with policies and procedures based on the ISO standards adopted by CNS.</i></p></div>

CAD MEP DRAFTSMAN,

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3560 customer service specialist me jobs IN Dubai

Customer Service Specialist ME

Customer Service Specialist ME

Light Vehicle Driver

Section Manager - Regional Customer Contact Center

Senior Technical Manager

Telesales Executive

CAD MEP DRAFTSMAN,