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Barry Callebaut

<div><div><div><div><div>Customer Service Specialist ME
</div></div></div></div><div><div><div><div>Location:
Dubai, AE, 392407
</div></div></div></div><div></div><div><div>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
</div></div><div><div><div><div><div>About The Role</div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div> 
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div> 
</div>
<div>Key Responsibilities Include:</div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div>About You:</div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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Customer Service Specialist ME

Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.Maintain and update order management systems (SAP/Salesforce) with current information and customer records.Monitor and analyze key performance metrics to identify trends and improvement opportunities.Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.Organize and maintain process documentation to support continuous improvement efforts within the customer service team.Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.

Fendi

<div>
 
 
 E-COMMERCE MANAGER
 
 
 
 
 
 
 
 Mission
 
 
 
 
 
 
 As E-Commerce Manager, you will be part of the Middle East Region, reporting to the Managing Director ME &amp; WW Omnichannel Director. You will work closely with the Retail functions, being responsible for the following tasks.
 
 
 
 
 
 
 
 
 
 Job responsibilities
 
 
 
 
 
 
 
 Strategic Leadership &amp; Vision:
 
 
 
 Defining and leading the E-Commerce strategy for the ME zone, including cross-functional team leadership and collaboration. This involves developing the commercial calendar, digital strategies, and website supervision.
 
 
 
 
 
 
 Forecasting &amp; Planning:
 
 
 
 Defining and managing sales forecasts for all ME E-Business activities.
 
 
 
 
 
 
 Project Management &amp; Innovation:
 
 
 
 Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone.
 
 
 
 
 
 
 Collaboration &amp; Coordination:
 
 
 
 Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies.
 
 
 
 
 
 
 Business Optimization &amp; Monitoring:
 
 
 
 Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance.
 
 
 
 
 
 
 E-Commerce Development &amp; Launch:
 
 
 
 Defining and implementing E-Commerce zone launch strategies with zone teams.
 
 
 
 
 
 
 E-commerce Operations:
 
 
 
 Monitoring operations performance, ensuring strong collaboration with warehouse and store to maximize compliance with shipping policy and grant the best client experience.
 
 
 
 
 
 
 Continuous Improvement:
 
 
 
 Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback.
 
 
 
 
 
 
 
 
 
 Profile
 
 
 
 
 
 <ul>
 <li>
 3-5 years&rsquo; experience in Fashion/Luxury Sale
 </li>
 <li>
 Bachelor&rsquo;s Degree or equivalent is preferred
 </li>
 <li>
 Manages own image standards on a high level
 </li>
 <li>
 Excellent relationships skills
 </li>
 <li>
 Organization, professionalism, self-confidence
 </li>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal
 </li>
 <li>
 Strong knowledge and/or interest for Fashion/Luxury Industry
 </li>
 <li>
 Fluent English
 </li>
 </ul>
 
 
 
</div>

Ecommerce Manager

Homeschool Global Learning Inc.

Homeschool Global (HG) Middle East is a leading provider of homeschooling services in the Gulf and surrounding countries. They provide an internationally accredited curriculum, parent support, co&#8209;op group activities, and training for families.HG&rsquo;s mission: to empower families with high-quality, flexible, Christian-based education.Role Purpose / ObjectiveThe HG Middle East Operations Head will provide strategic leadership and operational excellence for Homeschool Global&rsquo;s ME business.This role ensures smooth, efficient, and scalable operations across all functional areas (sales, marketing, HR, customer support, finance) while driving growth, maintaining high-quality service for homeschool families, and aligning with HG&rsquo;s mission and values.The role requires someone with strong operational capability, commercial mindset (marketing + sales), and people-centric orientation (HR).Key Responsibilities1. Strategic Leadership &amp; Business Growth<ul><li>Define and implement the growth strategy for Homeschool Global in the Middle East region.</li></ul><ul><li>Lead sales and marketing initiatives to acquire new families and retain existing ones.</li></ul><ul><li>Develop KPIs, growth forecasts, and performance dashboards.</li></ul><ul><li>Work with the global leadership to align regional initiatives with the overall strategy.</li></ul>2. Operations Management<ul><li>Oversee day-to-day operations across enrollment, curriculum delivery, customer support, parent engagement, events, and co-op activities.</li></ul><ul><li>Implement and optimize systems and processes for efficiency, scalability, and quality (SOPs, CRM, workflows).</li></ul><ul><li>Manage budgets, financial planning, and resource allocation.</li></ul><ul><li>Lead risk management, regulatory compliance (as applicable in ME), and quality assurance.</li></ul>3. Sales &amp; Marketing<ul><li>Develop and execute marketing strategies for the ME homeschooling market (digital campaigns, parent workshops, partnerships, events).</li></ul><ul><li>Build and guide the sales team; set sales targets, incentives, and sales processes.</li></ul><ul><li>Analyze market trends, competitor offerings, and customer insights to improve product-market fit.</li></ul>4. Human Resources / People Operations<ul><li>Lead HR strategy for recruitment, onboarding, performance management, compensation, and development.</li></ul><ul><li>Foster a culture aligned with HG&rsquo;s mission and Christian values.</li></ul><ul><li>Build team capability: hire, coach, and develop strong operations and support teams.</li></ul><ul><li>Implement career paths, talent retention strategies, employee engagement, and recognition programs.</li></ul>5. Parent / Family Engagement<ul><li>Design and manage programs for parent engagement (training, orientations, co-op events, community-building).</li></ul><ul><li>Ensure high standards of customer service; develop retention and satisfaction metrics.</li></ul><ul><li>Oversee communication channels (newsletters, social media, platform communication).</li></ul>6. Stakeholder Management<ul><li>Liaise with accrediting bodies, regional authorities, education networks, and event partners.</li></ul><ul><li>Represent HG Middle East at conferences, parent events, and external forums.</li></ul><ul><li>Collaborate with global teams to share best practices and scaling strategies.</li></ul>7. Monitoring &amp; Reporting<ul><li>Report regularly on regional performance: growth metrics, financials, operational KPIs, and risks.</li></ul><ul><li>Use data to guide decisions and improve processes.</li></ul><ul><li>Maintain dashboards, performance metrics, and review systems.</li></ul>Qualifications &amp; SkillsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Education, Operations Management, or related field. MBA preferred.</li></ul><ul><li>7&ndash;10+ years of progressive leadership experience with strong exposure in operations, sales, marketing, and HR. (Adjusted for Operations Head level)</li></ul><ul><li>Experience in education, edtech, or the K-12/homeschool sector is highly desirable.</li></ul><ul><li>Experience working in Middle East markets or cross-cultural operations is a strong advantage.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Homeschool Global Middle East Operations Head

CREDITCARE CREDIT MANAGEMENT LLC

Female Retention SpecialistCompany: CreditCare Credit Management Location: [Insert Location, e.g., Dubai, UAE] Position: Retention Specialist (Female) Salary: AED 3,500 &ndash; AED 4,000 Experience Required: Minimum 2 years Industry: Credit Management / Financial Services Employment Type: Full-timeJob Overview:We are looking for a motivated and experienced Female Retention Specialist to join our team at CreditCare Credit Management. The ideal candidate will be responsible for retaining existing clients, resolving issues, and maintaining strong customer relationships to reduce churn.Key Responsibilities:<ul><li>Contact existing clients to ensure satisfaction and address concerns</li><li>Identify reasons for customer cancellations or dissatisfaction and offer solutions</li><li>Develop and implement client retention strategies</li><li>Collaborate with sales and customer service teams to improve overall customer experience</li><li>Maintain accurate client records in the system</li><li>Achieve monthly retention targets and KPIs</li><li>Follow up on inactive or dormant accounts</li></ul>* *<ul><li>Requirements:</li><li>Minimum 2 years experience in a similar retention/customer service role (preferably in financial services or credit management)</li><li>Strong communication and negotiation skills</li><li>Ability to handle objections and resolve conflicts professionally</li><li>Customer-focused mindset</li><li>Proficiency in MS Office and CRM systems</li><li>Fluent in English (Arabic or other languages is a plus)</li></ul>What We Offer:<ul><li>Competitive salary package (AED 3,500&ndash;4,000)</li><li>Career growth opportunities</li><li>Friendly and supportive work environment</li><li>Training and performance-based incentives</li></ul>Job Types: Full-time, Permanent, FresherPay: AED3,000.00 - AED4,000.00 per month

Female Retention Specialist

Karnak Home

We are looking for a skilled and detail-oriented CRM Specialist to manage, optimize, and enhance our customer relationship management system. The ideal candidate will ensure smooth communication with customers, improve customer journey workflows, and support the sales team with accurate data and reporting.Key Responsibilities:<ul><li>Manage and maintain the CRM system, ensuring data accuracy and completeness.</li><li>Create, update, and optimize customer workflows, pipelines, and automation processes.</li><li>Track customer interactions and ensure timely follow-up by the sales team.</li><li>Generate weekly and monthly reports on leads, conversions, and customer engagement.</li><li>Collaborate with sales, marketing, and customer service teams to improve customer experience.</li><li>Segment customer data for targeted campaigns and improved communication.</li><li>Identify CRM issues, troubleshoot errors, and coordinate with technical support if needed.</li><li>Train team members on CRM tools, best practices, and new system features.</li><li>Monitor customer feedback, track service issues, and ensure timely resolutions.</li><li>Support retention strategies by identifying customer trends and behavior patterns.</li></ul>Requirements:<ul><li>Proven experience as a CRM Specialist or similar role.</li><li>Strong understanding of CRM systems.</li><li>Excellent data management and analytical skills.</li><li>Strong communication and coordination abilities.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Proficiency in Microsoft Excel, Google Sheets, and reporting tools.</li><li>Attention to detail and strong organizational skills.</li></ul>Preferred Qualifications:<ul><li>Experience in the furniture or retail industry.</li><li>Knowledge of marketing automation and customer segmentation.</li><li>Basic understanding of customer service practices.</li></ul>What We Offer:<ul><li>Accommodation provided by the company</li><li>Competitive salary</li><li>Annual leave as per UAE labor law</li><li>1 day off per week</li><li>Supportive and collaborative work environment</li><li>Opportunities for career growth and development</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

CRM Specialist

Redha Al Ansari Exchange

We are seeking a Call Specialist for our IT dept, responsible for handling end-user inquiries, troubleshooting issues, and delivering a positive support experience. This role requires strong communication skills, problem-solving abilities, and the capacity to remain calm and professional in fast-paced situations. The Specialist will document all interactions, escalate complex cases when necessary, and ensure efficient resolution of customer concerns.Key Responsibilities&middot; Answer and manage end-user support calls in a professional and friendly manner&middot; Actively listen to issues and ask clarifying questions&middot; Troubleshoot and resolve technical or service-related problems&middot; Provide clear, step-by-step instructions to the end-user&middot; Document call details, issues, and resolutions&middot; Escalate unresolved or high-priority issues to the Software team&middot; Stay updated on product knowledge, system changes, and processesQualifications&middot; Strong verbal communication skills&middot; Experience in customer service or technical support (preferred)&middot; Good understanding of IT products, software, and telecom systems&middot; Ability to multitask while maintaining accuracy&middot; Patience, empathy, and the ability to de-escalate difficult situations&middot; Willingness to work in shiftsProblem-Solving Skills&middot; Logical thinking&middot; Ability to quickly diagnose issues&middot; Creativity in finding solutions&middot; Following troubleshooting protocolsInterested candidates based in Dubai with strong verbal communication skills, experience in customer service or technical support, and a good understanding of IT products and telecom systems are encouraged to apply. Experience working in a financial institution will be considered an added advantage. Candidates who are readily available will be given preference.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you based in Dubai?</li><li>Please specify your current visa status in UAE-Residence/ Cancelled/ Visit</li><li>Please specify your notice period in days</li><li>Please specify your expected salary in AED</li></ul>

Call Specialist-IT

Explore 3717+ Customer service specialist me in Dubai this December. Find roles across top companies and apply now to boost your career.

3717 customer service specialist me jobs IN Dubai

Customer Service Specialist ME

Customer Service Specialist ME

Ecommerce Manager

Homeschool Global Middle East Operations Head

Female Retention Specialist

CRM Specialist

Call Specialist-IT