customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

email marketing specialist Jobs in Lahore

email marketing specialist

it support executive

associate it support officer Jobs in Lahore

associate it support officer

user support specialist

Fazmec snc

Mekex Innovation/Fazmec snc is an engineering company specialized in the supply of complete mechanical projects made according to customer specifications. The uniqueness of our work is based on the integration between engineering and mechanical design; Our team is able to follow every phase of development of a mechanical project, from preliminary studies, to workshop drawings, up to documentation related to new products.Job Description: We are looking for a Technical &amp; Digital Support Assistant to manage IT systems, digital tools, and workflow automation in our Pakistan office, ensuring smooth day-to-day technical operations and seamless collaboration with our Italy headquarters.Key ResponsibilitiesHardware &amp; System Support<ul><li>Purchase, set up, and maintain computers, peripherals, and accessories.</li><li>Handle system upgrades, antivirus updates, and hardware troubleshooting.</li><li>Maintain an updated inventory of all company hardware and configurations.</li><li>Liaise with vendors for repairs, warranties, and new purchases.</li></ul>Software &amp; Tool Management<ul><li>Search, test, and evaluate open-source or licensed software for engineering use.</li><li>Install and configure software tools (SolidWorks, Inventor, CAD utilities, etc.).</li><li>Troubleshoot installation or performance issues.</li><li>Maintain documentation for installations, versions, and licenses.</li></ul>Microsoft 365 &amp; Power Automate<ul><li>Manage user accounts, passwords, and permissions.</li><li>Support daily collaboration through SharePoint, OneDrive, and Teams.</li><li>Develop simple Power Automate workflows to automate internal tasks (notifications, file handling, approvals, etc.).</li><li>Maintain a record of active automation flows and coordinate updates with the Italy team.</li></ul>Website &amp; Digital Support<ul><li>Update company website content (text, images, team updates, job posts, etc.).</li><li>Coordinate with the Italy team or external developers for website changes or improvements.</li><li>Ensure company contact, portfolio, and project pages remain current.</li><li>Support basic LinkedIn or digital posting tasks when required.</li></ul>Operations &amp; Coordination Support<ul><li>Assist in procurement of software, hardware, and online tools.</li><li>Maintain organized digital records of purchases, renewals, and warranties.</li><li>Help with new employee onboarding (system setup, email, and software access).</li><li>Maintain structure and naming consistency on shared drives and SharePoint.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>1&ndash;3 years of experience in IT or technical/digital support.</li><li>Strong understanding of Windows OS, installations, and troubleshooting.</li><li>Ability to find and evaluate open-source software solutions.</li><li>Basic understanding of website management (e.g., WordPress or CMS).</li><li>Good English communication and documentation skills.</li><li>Eagerness to learn Microsoft Power Automate for workflow automation.</li></ul>Preferred Skills:<ul><li>Experience with Hardware, Microsoft 365 Admin Center, SharePoint, or Power Automate.</li><li>Familiarity with CAD environments or license management.</li><li>Basic knowledge of HTML or content updates in WordPress.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Specialist

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus): 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of Partner and PEOs and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a Partner Support Specialist, you will:<ul>
<li>Ensures Partner and PEO Partner and PEO success and satisfaction in a friendly and courteous manner.</li>
<li>Answering inbound calls from Partner and PEO Partner and PEOs.</li>
<li>Making outbound calls to Partner and PEO Partner and PEOs.</li>
<li>Use CRM software to track Partner and PEO cases and tickets until resolution.</li>
<li>Maintains Partner and PEO records by updating account information.</li>
<li>Maintains product knowledge to improve performance and skill set. Technicians'</li>
<li>Meets or exceeds established performance requirements.</li>
<li>Engages in Partner and PEO success and Partner and PEO advocacy.</li>
<li>Assisting fellow team members and other departments.</li>
<li>Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction.</li>
<li>Ability to diffuse escalated Partner and PEO situations through high-level problem solving.</li>
<li>Ability to comprehend and diagnose Partner and PEOs&rsquo; needs.</li>
<li>Eligible for Email Support.</li>
<li>Ability to work independently and follow directions related to your job with little follow-up by your supervisor.</li>
<li>Other duties as assigned.</li>
</ul>Requirements<ul>
<li>High school Diploma or equivalent.</li>
<li>Bachelor&rsquo;s degree in Business, MIS or related field or equivalent experience preferred but not required.</li>
<li>Met Technical and Behavioral competencies for Tier 2.</li>
<li>Basic understanding of Partner Integrations and PEO industry</li>
<li>Strong Partner and PEO service and support focus with a desire to consistently deliver high quality service.</li>
<li>Strong oral and written communication skills.</li>
<li>Ability to work in fast paced environment and multi-task .</li>
<li>Excellent judgment skills with ability to evaluate situation and provide immediate solutions.</li>
<li>Completed and passed Product and Positional Training.</li>
</ul>Physical Requirements:<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>PTO and Sick leaves</li>
<li>In-Patient &amp; Out-Patient Health Insurance</li>
<li>Provident Fund and EOBI</li>
<li>The work/life set up you need to be successful.</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth</li>
<li>Plenty of challenging work and the opportunity to stretch yourself</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

Partner Support Specialist Lahore, Punjab, Pakistan

vFairs

<div>
 
 About Us
 
 
 
 
 Come Learn &amp; Grow With us
 
 
 
 Unicorn Technology
 
 
 We&rsquo;re top-rated on G2 and Capterra with over 1000+ reviews by our amazing customers. We're pioneers of innovation and transparency and that shows with the type of technology we offer.
 
 
 A Diverse Team
 
 
 vFairs' diverse workforce brings contributors from all over the world, each person having their own skills and unique experiences.
 
 
 Serving Our Communities
 
 
 We go by the principle &ldquo;No enterprise can be more successful than goodness&rdquo;, and hence all employees are entitled to 2 days of paid leave a year to serve a social service to their local or global community through volunteerism.
 
 
 Green And Global - We Walk the Walk
 
 
 In 2022, we launched our Green and Global campaign where we make it a priority to lower both our and our customer&rsquo;s carbon footprint. All of our policies follow the guidelines of our G&amp;G initiative and we partner with OneTreePlanted to ensure that we return to the Earth what we may take.
 
 
 What does being part of the vForce team look like?
 
 
 An environment of inclusivity, innovation, accountability, and transparency with absolutely no ceiling on how high you fly with us!
 
 
 Learn and Grow
 
 
 At vFairs, we understand the value of achieving your next career goal and while we fully anticipate that you will never want to leave, we also want to be your #1 fan and ambassador when it comes to your dreams; we will act as your career coach as well to set you on the right path.
 
 
 We are building a team of Product Support Specialists who will provide Tier 1 support to our enterprise customers. This team will be responsible for resolving customer queries across multiple channels, collaborating with development teams, and identifying opportunities to improve our product, processes, and customer experience. This is an
 
 onsite
 
 position with working hours from
 
 12:00 PM to 9:00 PM PKT.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Customer Support &amp; Ticket Management
 </li>
 <li>
 Receive and respond to support queries via chat, email, and phone calls .
 </li>
 <li>
 Acknowledge and manage tickets generated by software users, ensuring timely resolutions.
 </li>
 <li>
 Schedule and conduct customer support meetings when requested.
 </li>
 <li>
 Log phone-based issues into the ticketing system and follow up until resolution.
 </li>
 <li>
 Issue Resolution &amp; Collaboration
 </li>
 <li>
 Troubleshoot and resolve issues by analyzing backend systems and applying necessary changes/configurations.
 </li>
 <li>
 Engage with the development team for escalations and deeper technical fixes.
 </li>
 <li>
 Communicate effectively with customers to close the loop on resolutions.
 </li>
 <li>
 Product &amp; Process Improvement
 </li>
 <li>
 Track and analyze support queries to identify recurring issues and trends.
 </li>
 <li>
 Prepare reports with insights and recommendations for the product team .
 </li>
 <li>
 Contribute to side projects that focus on product improvements, process optimization, and enhanced customer experiences.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills (both written and verbal).
 </li>
 <li>
 Analytical mindset with problem-solving abilities.
 </li>
 <li>
 Basic technical knowledge and comfort with backend systems.
 </li>
 <li>
 Ability to collaborate effectively across teams (customers, developers, product managers).
 </li>
 <li>
 Customer-first attitude with proactive thinking.
 </li>
 </ul>
</div>

Product Support Specialist

Tracking World

TW Hiring Alert!Tracking World Pvt. Ltd. is seeking a creative and detail-oriented Figma Designer / UI-UX Specialist to join our in-house design and development team. The ideal candidate must be capable of independently designing modern, user-centric interfaces &mdash; ensuring usability, visual consistency, and seamless user experience across mobile and web platforms.Position: Figma Designer / UI-UX Specialist Location: Lahore &ndash; Head Office Experience: Minimum 2+ Years (Figma &amp; UI/UX Design)Key Responsibilities:<ul><li>Design end-to-end UI/UX layouts, wireframes, and high-fidelity prototypes using Figma</li><li>Apply HCI (Human-Computer Interaction) principles to create user-friendly experiences</li><li>Conduct competitor research and benchmark best UI patterns and flows</li><li>Build and maintain component libraries, style guides, and design systems</li><li>Translate business requirements into functional design concepts and user journeys</li><li>Create interactive prototypes for stakeholder review and usability testing</li><li>Collaborate with developers and product teams for accurate design implementation</li><li>Ensure responsive, accessible, and pixel-perfect designs for web and mobile</li><li>Participate in feedback sessions and iterate on design improvements</li><li>Stay updated with modern UI/UX trends, usability standards, and best practices</li></ul>Requirements:<ul><li>2+ years of professional experience with Figma (Auto Layout, Variants, Components)</li><li>Strong understanding of UX principles, user psychology &amp; user research methods</li><li>Proven experience designing mobile apps, dashboards, or web portals</li><li>Knowledge of responsive/adaptive design &amp; accessibility (WCAG)</li><li>Strong grasp of color theory, typography, and visual hierarchy</li><li>Ability to independently convert ideas and briefs into user-ready UI screens</li><li>Experience with developer handoff tools (Zeplin, Avocode, Figma Dev Mode)</li><li>Strong communication and presentation skills for design explanation</li></ul>Preferred Skills:<ul><li>Basic understanding of frontend (HTML, CSS, React)</li><li>Experience building scalable design systems</li><li>Exposure to micro-interactions, UX writing, or animation (Lottie/AE)</li><li>Ability to manage multiple design projects and deadlines</li></ul>How to Apply: Send your CV &amp; Portfolio to careers@trackingworld.com.pk with the subject line: &ldquo;Application &ndash; Figma Designer / UI-UX Specialist&rdquo;Job Type: Full-timePay: Up to Rs100,000.00 per monthWork Location: In person

Figma Designer (UI-UX Specialist)

Digitech Outsourcing Solution

We are seeking candidates for the STR project who are flexible with rotational shifts and possess a sharp, quick-thinking mindset suited to a fast-paced support environment.Job Duties include:<ul><li>Delivering high-quality support via chat, email, and phone</li><li>Assisting guests with administrative and account-related queries</li><li>Ensuring prompt, clear, and accurate communication to resolve guest concerns efficiently</li></ul>Skillset Requirements:<ul><li>Good English writing and speaking skills</li><li>Can speak fluently with a neutral accent</li><li>Write English without grammatical errors</li><li>Good typing speed and can learn new systems</li><li>Is able to manage different shift timings</li></ul>Compensation &amp; Benefits:<ul><li>Rs. 75,000 to Rs. 80,000 salary</li><li>Yearly increments and bonuses.</li><li>Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing</li><li>Fuel Allowance</li><li>Leaves Encashment</li><li>Career oriented environment and room to grow</li><li>Paid Leaves</li></ul>We are hiring on immediate basis and training period is paid. If you have good communication skills, submit your CV today.Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you flexible with the timings?</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently? (American Accent) (Preferred)</li></ul>Work Location: In person

Customer Support Specialist

Zenith Associates

We are looking for a skilled and proactive IT Support Officer with hands-on experience in networking, CCTV systems, software and hardware support, and vendor management. The ideal candidate will be responsible for maintaining the company&rsquo;s IT infrastructure, ensuring smooth operations, and providing timely support to end-users. &#11835; Key Responsibilities: 	&bull;	Network Management: 	&bull;	Monitor, troubleshoot, and maintain LAN/WAN infrastructure. 	&bull;	Configure routers, switches, and firewalls. 	&bull;	Ensure network security and uptime. 	&bull;	CCTV Surveillance Systems: 	&bull;	Install, configure, and maintain CCTV cameras and NVR/DVR systems. 	&bull;	Troubleshoot connectivity and performance issues. 	&bull;	Coordinate with vendors for CCTV system upgrades or repairs. 	&bull;	Software &amp; Hardware Support: 	&bull;	Provide technical support for desktops, laptops, printers, and other IT peripherals. 	&bull;	Install, configure, and update operating systems and software applications. 	&bull;	Diagnose and resolve system and hardware-related issues. 	&bull;	Procurement &amp; Vendor Coordination: 	&bull;	Identify IT equipment needs and prepare purchase requests. 	&bull;	Liaise with vendors and suppliers for quotations, deliveries, and maintenance contracts. 	&bull;	Evaluate vendor performance and maintain records of IT assets and purchases. 	&bull;	General IT Administration: 	&bull;	Maintain documentation for network setups, IT policies, and configurations. 	&bull;	Ensure data backup, antivirus protection, and software licensing compliance. 	&bull;	Support internal teams with any IT-related requirements. &#11835; Requirements: 	&bull;	Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field. 	&bull;	2&ndash;3 years of proven experience in IT support or similar role. 	&bull;	Strong understanding of networking concepts and troubleshooting. 	&bull;	Experience in managing and maintaining CCTV systems. 	&bull;	Hands-on experience with both hardware and software troubleshooting. 	&bull;	Excellent communication and problem-solving skills. 	&bull;	Ability to work independently and manage multiple tasks simultaneously.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support Officer

Digital Hub Sol

Position: SEO Specialist Location: DHA Phase 4, Lahore (On-site) Salary Range: PKR From 45,000 - ... (per month) Job Type: Full-timeCompany Overview At our company, we're committed to leveraging cutting-edge digital strategies to achieve remarkable growth. We are looking for a forward-thinking SEO Specialist who understands that modern search extends beyond traditional Google results and is adept at optimizing for answer engines and AI-driven search experiences.Job Summary We are seeking a proactive and analytical SEO Specialist. You will be responsible for developing and executing strategies that increase our organic visibility not just on traditional search engines, but also on emerging AI platforms. The ideal candidate is someone who is passionate about the evolving world of search, from Google's AI Overviews to answer engines like ChatGPT and Perplexity, and knows how to drive qualified traffic in this new environment.Key Responsibilities<ul><li>Modern Search Strategy: Develop and implement SEO strategies that account for Google's AI Overviews (GEO) and the rise of answer engines (AEO) like ChatGPT and Perplexity .</li><li>Technical SEO: Perform regular technical site audits to improve Core Web Vitals, mobile-friendliness, and site architecture to enhance user experience and meet search engine ranking criteria .</li><li>Content &amp; AEO Optimization: Conduct advanced keyword and topic research to identify opportunities. Create and optimize content not just for keywords, but for user intent and to be featured in AI-generated answers . This includes structuring content in a Q&amp;A format and providing concise, authoritative summaries .</li><li>E-E-A-T Focus: Ensure all content demonstrates Experience, Expertise, Authoritativeness, and Trustworthiness. Incorporate first-hand experience and credible sources to build topical authority, which is critical for ranking in the age of AI .</li><li>Community &amp; User-Generated Content (UGC): Leverage the power of online communities like Reddit and Quora. Develop strategies to engage with relevant forums and optimize UGC to capture traffic from these high-authority sources .</li><li>Performance Analysis: Monitor, analyze, and report on organic performance using tools like Google Analytics and Search Console, with a focus on trends, insights, and ROI .</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as an SEO Specialist with a track record of improving organic rankings and traffic.</li><li>Practical understanding of modern SEO concepts, including AEO (Answer Engine Optimization) and GEO (Generative Engine Optimization) .</li><li>Experience with SEO tools (e.g., Google Search Console, SEMrush, Ahrefs) and analytics platforms .</li><li>Strong knowledge of technical SEO principles (site speed, mobile-first indexing, structured data) .</li><li>Ability to create content strategies that align with E-E-A-T and user intent .</li><li>Excellent analytical and communication skills.</li></ul>Preferred Qualifications<ul><li>Experience with optimizing for zero-click searches and appearing in featured snippets or AI Overviews .</li><li>Familiarity with basic front-end languages (HTML, CSS) is a plus .</li><li>Certification in digital marketing or a related field is advantageous</li></ul>Send your resume and a brief cover letter explaining your experience with modern SEO to hr@shopsphere.co with the subject line: &quot;Application: SEO Specialist &quot;.Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Modern SEO Specialist

Explore 1424+ User support specialist in Lahore this November. Find roles across top companies and apply now to boost your career.