customer service representative Jobs in Lahore

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customer support representative Jobs in Lahore

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Premier NX

<div>
 Position Summary:
 
 
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
 </li>
 <li>
 Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
 </li>
 <li>
 Troubleshoot VPN access, and remote desktop issues.
 </li>
 <li>
 Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
 </li>
 <li>
 Assist in maintaining and monitoring cloud environments such as AWS or Azure.
 </li>
 <li>
 Ensure system security through access controls, backups, and regular software updates.
 </li>
 <li>
 Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
 </li>
 <li>
 Document technical issues, resolutions, and standard operating procedures.
 </li>
 <li>
 Bachelors degree in computer science.
 </li>
 <li>
 2+ years of experience in IT support, helpdesk, or technical support role.
 </li>
 <li>
 Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
 </li>
 <li>
 Knowledge of cloud services such as AWS or Azure and VPN configuration.
 </li>
 <li>
 Understanding of network protocols, routers, switches, and firewalls (basic level).
 </li>
 <li>
 Strong problem-solving and communication skills.
 </li>
 <li>
 Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
 </li>
 <li>
 Any relevant Vendor Certification will be a plus.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Certifications:
 
 
 Relevant Certifications like below will be a plus:
 
 
 <ul>
 <li>
 Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
 </li>
 <li>
 Microsoft Certified: Azure Administrator Associate (AZ-104)
 
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Good English communication skills.
 </li>
 <li>
 Ability to work as a team player.
 </li>
 <li>
 Continuous learner with a growth mindset.
 
 
 
 </li>
 </ul>
 Location &amp; Reporting:
 
 
 Location: NASTP, Cantt Lahore.
 
 
 Reports To: IT Manager
 
 
 What we offer:
 
 
 <ul>
 <li>
 Market-competitive salary
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Learning &amp; development programs
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Medical Coverage (IPD)
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Old Age Benefits (EOBI)
 </li>
 <li>
 Employee engagement &amp; wellness initiatives
 
 </li>
 </ul>
</div>

IT Support Specialist

UserWise Services

<div>Schedule
Monday to Friday
6pm to 3am OR 2 am - 11 am (Pakistan time)
Type
Full-time
Position Overview
As a Customer Service Agent for UserWise Services, you play a crucial role in delivering exceptional support to our app users and maintaining the app's positive reputation. Your primary responsibility is to address user inquiries, resolve issues, and ensure a seamless experience for players who earn rewards by installing games and achieving milestones.
Key Responsibilities<ul>
<li>
Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we&rsquo;re committed to resolving their issues while maintaining a positive public image and app rating.</li>
<li>User Support: Handle incoming user tickets, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions.</li>
<li>Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction.</li>
<li>Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users.</li>
</ul>
Requirements<ul>
<li>
1+ year of experience in Online Customer Support</li>
<li>Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.</li>
<li>Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution.</li>
<li>Ability to prioritize and escalate urgent matters appropriately.</li>
<li>Customer-focused mindset with a commitment to delivering a positive user experience.</li>
<li>Familiarity with mobile apps and basic troubleshooting processes is a plus.</li>
<li>This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction.</li>
</ul>
Benefits<ul>
<li>
Market competitive, tax-free USD salaries</li>
<li>Private Health Insurance</li>
<li>Paid Time Off</li>
<li>Performance Bonus</li>
<li>Annual Performance Reviews</li></ul></div>

Customer Support Representative

UserWise

<div>
 
 Schedule
 
 
 
 Monday to Friday
 
 
 6pm to 3am OR 2 am - 11 am (Pakistan time)
 
 
 
 Type
 
 
 
 Full-time
 
 
 
 Position Overview
 
 
 
 As a Customer Service Agent for UserWise Services, you play a crucial role in delivering exceptional support to our app users and maintaining the app's positive reputation. Your primary responsibility is to address user inquiries, resolve issues, and ensure a seamless experience for players who earn rewards by installing games and achieving milestones.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we're committed to resolving their issues while maintaining a positive public image and app rating
 </li>
 <li>
 User Support: Handle incoming user tickets, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions
 </li>
 <li>
 Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction
 </li>
 <li>
 Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1+ year of experience in Online Customer Support
 </li>
 <li>
 Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution
 </li>
 <li>
 Ability to prioritize and escalate urgent matters appropriately
 </li>
 <li>
 Customer-focused mindset with a commitment to delivering a positive user experience
 </li>
 <li>
 Familiarity with mobile apps and basic troubleshooting processes is a plus
 </li>
 <li>
 This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Market competitive, tax-free USD salaries
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Performance Bonus
 </li>
 <li>
 Annual Performance Reviews
 </li>
 </ul>
</div>

Telelinkz

Job SummaryWe are seeking a skilled and proactive IT Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Set up new users&rsquo; accounts and profiles and manage access rights</li><li>Maintain and monitor computer networks and systems</li><li>Perform routine maintenance and updates of systems and software</li><li>Ensure data backup and system security procedures are followed</li><li>Maintain IT inventory (laptops, desktops, headsets, routers, etc.)</li><li>Coordinate with vendors for hardware/software procurement and repairs</li><li>Document issues and maintain records of technical support activities</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (preferred)</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows operating systems and MS Office</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Familiarity with troubleshooting hardware and software issues</li><li>Good understanding of cybersecurity practices</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Inteliqo

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 with hands-on experience in
 
 Short-Term Rental (STR) operations
 
 . The ideal candidate will manage guest communications, resolve issues quickly, coordinate with field teams, and ensure an exceptional guest experience across platforms such as Airbnb, Vrbo, and Booking.com.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle guest inquiries, complaints, and requests across STR platforms (Airbnb, Vrbo, Booking.com, etc.).
 </li>
 <li>
 Manage reservations, booking modifications, cancellations, and payment-related queries.
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and on-ground teams to resolve issues promptly.
 </li>
 <li>
 Monitor upcoming check-ins, check-outs, and ensure smooth guest transitions.
 </li>
 <li>
 Respond to guest messages within platform response-time requirements.
 </li>
 <li>
 Handle escalations professionally and provide timely solutions.
 </li>
 <li>
 Update and maintain property information, listings, pricing, and availability (as needed).
 </li>
 <li>
 Prepare daily reports and communicate operational updates to management.
 </li>
 <li>
 Ensure compliance with company policies and platform standards.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Mandatory: Proven experience in the Short-Term Rental (STR) industry
 
 (Airbnb, Vrbo, Booking.com, or similar platforms).
 </li>
 <li>
 1&ndash;3 years of experience in customer support, guest relations, or property management.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Familiarity with STR tools/software such as Guesty, Hostaway, Hospitable, Lodgify, or similar (preferred).
 </li>
 <li>
 Problem-solving mindset with a customer-first approach.
 </li>
 <li>
 Comfortable working in a fast-paced, time-sensitive environment.
 </li>
 </ul>
 
 
 
 
 
 Work Hours:
 
 US Time Zone
 
 
 
 Location:
 
 Johar Town, Lahore (On-Site)
 
 
 
 Employment Type:
 
 Full-time
 
 
 
</div>

Customer Support Specialist

Cinepax

We are seeking a proactive and technically skilled IT Support Officer to manage and maintain the IT infrastructure and cinema-related systems. The ideal candidate will ensure smooth operation of all technical equipment, including ticketing systems, POS systems, projection systems, network infrastructure, and end-user devices, to support uninterrupted cinema operations.Key Responsibilities<ul><li>Provide technical support for cinema Servers.</li><li>Maintain and troubleshoot POS systems, ticketing systems, kiosks, and online booking integrations.</li><li>Install, configure, and maintain hardware (desktops, laptops, printers, scanners, routers, switches).</li><li>Monitor and maintain network infrastructure (LAN/WAN, Wi-Fi, firewalls).</li><li>Perform routine system maintenance, updates, backups, and security checks.</li><li>Coordinate with vendors for system upgrades, repairs, and AMC support.</li><li>Ensure minimal downtime during movie screenings and peak operational hours.</li><li>Maintain documentation of IT assets, configurations, and support logs.</li><li>Provide on-site technical support during special events and premieres if required.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support (experience in cinema, hospitality, or retail industry preferred).</li><li>Knowledge of digital projection systems and media servers is an advantage.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Familiarity with Windows OS, basic server management, and backup systems.</li><li>Basic to intermediate knowledge of SQL Server, including ability to run queries, extract reports, and assist in data preparation for reporting/BI systems (exposure to SSAS or data cubes is a plus)</li><li>Ability to work flexible hours, including evenings, weekends, and public holidays.</li><li>Strong problem-solving and communication skills.</li></ul>Preferred Skills<ul><li>Experience with cinema management systems (VISTA ERP) and POS platforms.</li><li>Basic understanding of audio-visual systems.</li><li>IT certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.</li><li>Male Preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional development opportunities</li><li>Dynamic and entertainment-driven work environment</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Position Summary
 
 
 
 We are looking for a
 
 Product Analyst
 
 to support the enhancement of ACE&rsquo;s digital money transfer products by working closely with cross-functional teams, conducting user journey audits, and analysing user behaviour to identify improvement opportunities. The role involves testing new app and website releases, documenting product requirements, maintaining detailed product specifications, and assisting with incident logging and escalation. The Product Analyst will collaborate with internal teams to address user challenges, perform structured product research, benchmark industry standards, and provide insight-driven recommendations that contribute to optimisation, innovation, and roadmap planning. This position requires strong analytical thinking, clear communication, and a customer-focused product mindset to help deliver seamless and reliable digital experiences.
 
 
 
 Key Responsibilities
 
 
 
 
 Cross-Functional Product Support
 
 
 
 <ul>
 <li>
 Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and services
 </li>
 <li>
 Collaborate with UI/UX designers to improve user experience across ACE's app and website
 </li>
 <li>
 Participate in sprint planning and assist in coordinating tasks with technical teams
 
 
 </li>
 </ul>
 
 User Journey Audits and Testing
 
 
 
 <ul>
 <li>
 Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliability
 </li>
 <li>
 Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements
 </li>
 <li>
 Provide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams
 
 
 </li>
 </ul>
 
 Data and Behaviour Analysis
 
 
 
 <ul>
 <li>
 Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiatives
 </li>
 <li>
 Review funnels to identify drop-offs, friction points, and areas for improvement
 </li>
 <li>
 Create user cohorts and segmented funnels to understand behavioural patterns
 </li>
 <li>
 Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys
 
 
 </li>
 </ul>
 
 Documentation and Reporting
 
 
 
 <ul>
 <li>
 Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product Specialist
 </li>
 <li>
 Prepare, update, and maintain detailed use cases for all major product flows
 </li>
 <li>
 Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed
 </li>
 <li>
 Document research findings or behavioural insights to support product decision-making
 
 
 </li>
 </ul>
 
 Incident Logging and Escalation
 
 
 
 <ul>
 <li>
 Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issues
 </li>
 <li>
 Log and escalate product-related incidents promptly to the Product Specialist or Product Lead
 </li>
 <li>
 Coordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation
 
 
 </li>
 </ul>
 
 Collaboration and Coordination
 
 
 
 <ul>
 <li>
 Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiatives
 </li>
 <li>
 Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead
 
 
 </li>
 </ul>
 
 Product Research, Insights, and Innovation
 
 
 
 <ul>
 <li>
 Conduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning
 </li>
 <li>
 Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements
 </li>
 <li>
 Benchmark ACE&rsquo;s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities
 </li>
 <li>
 Generate insight-driven recommendations for enhancements, new features, and optimisation experiments
 </li>
 <li>
 Validate hypotheses through user feedback, usability testing, A/B tests, and funnel behaviour analysis
 </li>
 <li>
 Summarise key research findings and innovation opportunities for the Product Lead or Specialist to support roadmap decisions
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Analytical thinking: Ability to interpret data and user behaviour to support product decisions
 </li>
 <li>
 Communication: Comfort presenting ideas and findings to technical and non-technical colleagues
 </li>
 <li>
 Team Collaboration: Works well in a team environment and enjoys cross functional collaborations
 </li>
 <li>
 Problem Solving: Keen to investigate problems and suggest practical solutions.
 </li>
 <li>
 Product Mindset: Enthusiastic about improving customer experience through digital products
 </li>
 <li>
 Basic UI/UX Understanding: A general awareness of good design and user friendly digital journeys
 </li>
 <li>
 Proficiency with Postman for API testing and validation
 </li>
 <li>
 Ability to write and execute SQL queries for data extraction and analysis
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Computer Science, Design, or a related field
 </li>
 <li>
 02 years of experience in a product, business analysis, or tech-related role
 </li>
 <li>
 Additional benefit for candidates with an interest or exposure to fintech, remittance, or digital payment systems
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

Product Analyst

Explore 1304+ User support specialist in Lahore this February. Find roles across top companies and apply now to boost your career.

1304 user support specialist jobs In Lahore

IT Support Specialist

Customer Support Representative

Customer Support Representative

IT Support Specialist

Customer Support Specialist

IT Support Officer

Product Analyst