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customer support representative Jobs in Lahore

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client success operations specialist

user support specialist

Joblogic Service Management Software

<div>
 <p>
  <strong>
   About Company:
  </strong>
 </p>
 <p>
  Established in 1998, Joblogic is the fastest growing UK-based SaaS Company, with offices in the UK, Pakistan and Vietnam. We have been in the business for close to 30 years and are currently enjoying significant growth and expanding our operations nationwide.
 </p>
 <p>
  Joblogic is a leading industry in service management software, providing field service businesses (i.e, HVACR, Plumbing &amp; Heating and Electrical Contracting and Maintenance) across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  As a Product Support Specialist, you will be responsible for supporting our new and existing customers on the Joblogic Platform. Mobile and Desktop Application. The successful candidate will have a knack for effective verbal and written communication and helping customers enquiries (i.e., Technical and Non-Technical System Issues, Guiding Customers on How to use the System) on a large scale over Live Chat, Email &amp; Phone. You will work closely with our Customer Success &amp; Development teams to become the support specialist for thousands of new and existing businesses. This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment.
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Replicate, understand and troubleshoot end-user technical / non-technical issues via telephone, email or live web Chats.
  </li>
  <li>
   Provide restorative or maintenance actions to resolve end-user problems.
  </li>
  <li>
   Manage customer escalations in accordance with agreed SLAs and support agreements
  </li>
  <li>
   Maintain a high level of customer engagement and satisfaction
  </li>
  <li>
   Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.
  </li>
  <li>
   Ability to Present complex technical information to non-technical audiences.
  </li>
  <li>
   Track incidents and calls, entering data timely and accurately into the Tracker (Ticketing Software).
  </li>
  <li>
   Monitor and ensure 100% accuracy of all escalations and work requests throughout the day and consistently resolve, de-escalate, or further escalate to the relevant teams.
  </li>
  <li>
   Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.
  </li>
  <li>
   Adapt to/learn new product enhancements quickly to include in training resources.
  </li>
  <li>
   Act as a backup to the other team members as per the workload/business requirement.
  </li>
 </ul>
 <p>
  <strong>
   Essential Experience and Skills
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).
  </li>
  <li>
   Prior experience in using Ticket Tracking/ logging tools (e.g., Zendesk, Oracle, Salesforce, Tracker and etc).
  </li>
  <li>
   Prior experience with customers in screen sharing software's (e.g., Zoom, Any desk, Teams, Logmein etc).
  </li>
  <li>
   Experience in Live chat tools like Intercom will be preferred.
  </li>
  <li>
   Previous helpdesk/support experience with proven ability to de-escalate and troubleshoot product related issues.
  </li>
  <li>
   Ability to translate technical solutions to customers in a non-technical and easy to follow manner.
  </li>
  <li>
   International Work/Project/Campaign experience i.e USA, UK, CANADA.
  </li>
  <li>
   Excellent communication (Verbal and Written) Skills - Native.
  </li>
  <li>
   Excellent interpersonal skills.
  </li>
  <li>
   Eagerness to learn and develop skills to improve work performance.
  </li>
  <li>
   Working knowledge of MS Office (Spreadsheet, Word Processor, PowerPoint &amp; etc)
  </li>
  <li>
   Ability to deliver high quality of work keeping in frame support metrics like Customer Satisfaction, Turnaround Times, timely follow ups etc.
  </li>
  <li>
   Be able to prioritize work based on business and customer demands.
  </li>
  <li>
   Willingness to work in Rotational Shift patterns as per business needs (Time Zones GMT, Eastern Time or etc).
  </li>
  <li>
   A team player, with the ability to communicate and work effectively with other departments.
  </li>
  <li>
   Probation Period will be 6 months as per the UK Policies.
  </li>
 </ul>
 <p>
  <strong>
   Nice to have:
  </strong>
 </p>
 <ul>
  <li>
   Technical experience (SQL &amp; Dev Work).
  </li>
  <li>
   Hands-on experience in Jira.
  </li>
  <li>
   Quality Control (QC) Experience.
  </li>
  <li>
   Prior Experience in Customer Queries Audit.
  </li>
  <li>
   Prior Experience in Team members Coaching Sessions.
  </li>
 </ul>
 <p>
  <strong>
   What we Offer:
  </strong>
 </p>
 <ul>
  <li>
   Professional Working environment
  </li>
  <li>
   Market Competitive Salary
  </li>
  <li>
   Life Insurance &amp; Medical Insurance (Including Family)
  </li>
  <li>
   OPD
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Gym Facility
  </li>
  <li>
   Maximum 45 Weekly Hours (Monday-Friday)
  </li>
  <li>
   Remote Working (During Pandemic Situation)
  </li>
  <li>
   Company trip
  </li>
  <li>
   29 Annual Leaves. Including Bank Holidays
  </li>
  <li>
   8 Sick &amp; uncapped Compassionate Leaves (As per Company Policy)
  </li>
 </ul>
</div>


Product Support Specialist

HRPSP - Your Strategic HR Partner

<p><b>We're Hiring: Specialist Customer FF Support &ndash; Lahore </b><br/><b>Salary:</b> PKR 128,000 + Medical Insurance<br/><b>Location:</b> Lahore</p><p><b>Qualifications &amp; Competencies:</b><br/>Minimum <b>Graduation</b> (No beginners)<br/><b>1&ndash;3 years</b> of relevant experience</p><p><b>Key Responsibilities:</b><br/>Strong command of <b>Power BI</b> (Data Modelling, DAX, visuals, slicers, filters)<br/>Expertise in <b>SQL</b> &ndash; writing, debugging, and optimizing queries<br/>Advanced skills in <b>Excel</b> (Formulas, Pivot Tables, Power Query, VBA)<br/>Practical knowledge of <b>Microsoft Access</b><br/>Ability to deliver insight-driven <b>PowerPoint presentations</b><br/>Proven experience in <b>data analysis</b>, KPI tracking &amp; dashboards<br/>Familiarity with <b>data science techniques</b><br/>Prior experience in the <b>telecom industry</b> is a strong plus!</p><p>If you're a data-driven professional ready to make an impact, <b>we want to hear from you!</b></p><p>Job Type: Full-time</p><p>Pay: Rs128,000.00 per month</p><p>Work Location: In person</p>

Specialist Customer FF Support

CrecenTech

<p>We are looking for a professional and customer-focused <b>Customer Support Specialist</b> to handle international clients. The ideal candidate will communicate confidently with customers across different countries, resolve issues efficiently, and ensure a high level of customer satisfaction.</p><p>This role requires excellent English communication skills, problem-solving ability, and experience in handling global customers via email, chat, and calls.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries from international clients via email, live chat, and phone.</li><li>Provide accurate information about products and services.</li><li>Resolve customer complaints in a professional and timely manner.</li><li>Escalate complex issues to relevant departments when required.</li><li>Maintain detailed records of customer interactions in CRM systems.</li><li>Follow up with customers to ensure issues are fully resolved.</li><li>Meet response time and customer satisfaction targets (SLAs &amp; KPIs).</li><li>Work in rotational shifts if required (including night shifts).</li></ul><p><b>Requirements</b></p><ul><li>2&ndash;4 years of experience in international customer support or call center environment.</li><li>Excellent verbal and written English communication skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to handle pressure and difficult customers professionally.</li><li>Experience using CRM tools (Salesforce, HubSpot, Zoho, etc.) is a plus.</li><li>Basic understanding of global time zones and cultural differences.</li><li>Bachelor&rsquo;s degree preferred.</li></ul><p><b>Benefits:</b></p><ul><li>At least two bonuses per year (Eid Bonus)</li><li>Performance-Based Bonuses</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Annual Leaves Encashment</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul><p><b>Job Location: Link Road Model Town, Lahore</b><br/><b>Job Timings: 7 PM to 4 AM</b></p><p>Application Question(s):</p><ul><li>What are your salary expectations?</li><li>Are you comfortable working night shifts?</li></ul><p>Work Location: In person</p>

Customer Support Specialist – International

GTechSources

<p><b>Job Summary</b>:<br/>We are looking for a highly skilled Business Analyst/Communication Specialist with 3+ years of experience to lead requirements gathering, process improvement, and business solutions for IT projects. The ideal candidate will possess expertise in understanding business needs, analyzing and documenting requirements, and collaborating with both business stakeholders and technical teams to implement effective solutions that drive business success.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Requirements Gathering &amp; Documentation</b>: Lead and facilitate requirements gathering sessions with business stakeholders, ensuring that business requirements are clearly understood and documented.</li><li><b>Business Process Analysis</b>: Analyze and map current business processes, identify inefficiencies, and recommend process improvements that align with business goals.</li><li><b>Stakeholder Engagement</b>: Work closely with stakeholders across various business units, translating business needs into actionable technical requirements and user stories.</li><li><b>Solution Design &amp; Support</b>: Collaborate with technical teams to design solutions that meet business needs, ensuring requirements are met in the final product or service.</li><li><b>Change Management</b>: Support the implementation of changes and process improvements by preparing communication plans, training materials, and conducting user training.</li><li><b>User Acceptance Testing (UAT)</b>: Develop UAT plans and facilitate user testing to ensure that solutions meet business requirements and quality standards.</li><li><b>Project Support</b>: Act as the liaison between the business and technical teams throughout the project life cycle, ensuring alignment and successful delivery.</li><li><b>Performance Metrics &amp; Reporting</b>: Track key performance metrics, analyze data, and report on the success of implemented solutions.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education</b>: Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li><li><b>Experience</b>: Minimum of 3+ years of experience in business analysis, preferably in IT-driven projects.</li><li><b>Technical Skills</b>: Familiarity with software development life cycle (SDLC), Agile methodologies, and business analysis tools.</li><li><b>Analytical Skills</b>: Strong ability to analyze business processes and translate them into technical specifications and requirements.</li><li><b>Tools</b>: Proficiency in tools such as JIRA, Confluence, Visio, and Microsoft Office Suite.</li></ul><p><b>Key Skills:</b></p><ul><li>Business process analysis and optimization</li><li>Requirements gathering and documentation</li><li>Stakeholder management</li><li>Change management and UAT facilitation</li><li>Problem-solving and analytical skills</li><li>Agile methodologies</li></ul><p><b>What We Offer:</b></p><ul><li>Market Competitive Salary</li><li>Weekends are Off (Saturday and Sunday)!</li><li>22 Paid Holidays</li><li>Medical Reimbursement</li><li>Probationary and Annual Increment</li><li>Opportunities for professional growth and development.</li><li>A collaborative and innovative work environment.</li></ul><p><b>Working Hours:</b></p><ul><li>12:00 PM &ndash; 9:00 PM</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Our standard operating hours are from 12 PM to 9 PM, Monday to Friday. Would you be willing to work during these hours?</li><li>What is your current salary?</li><li>What is your salary expectation?</li></ul><p>Experience:</p><ul><li>IT Business Analyst/Communication Specialist: 3 years (Preferred)</li></ul><p>Location:</p><ul><li>Lahore (Preferred)</li></ul><p>Work Location: In person</p>

IT Business Analyst/Communication Specialist

724.ONE

<p><b>UI/UX Designer (Figma Specialist)</b><br/><i>Location:Johar Town LAHORE</i><br/><i>Company: 724.ONE</i></p><p>We are a fast growing software design company specializing in <b>mobile app designs, website designs, branding, and logos</b>. Our mission is to create visually stunning, user-friendly digital experiences that help businesses stand out in competitive markets.</p><p>We&rsquo;re looking for a <b>talented UI/UX Designer</b> who is highly skilled in <b>Figma</b> and passionate about crafting seamless, engaging user experiences.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Design intuitive and modern user interfaces for <b>mobile apps, web platforms, and websites</b>.</li><li>Create <b>wireframes, prototypes, and design systems</b> in Figma.</li><li>Collaborate with developers, project managers, and clients to bring concepts to life.</li><li>Conduct <b>user research and usability testing</b> to refine designs.</li><li>Develop creative <b>branding, logo, and visual identity assets</b> as needed.</li><li>Stay updated on <b>UI/UX trends</b> and implement best practices.</li></ul><p><b>Requirements</b></p><ul><li>1.5 years experience required</li><li>Strong portfolio showcasing UI/UX work (especially in Figma).</li><li>Proven experience designing <b>mobile apps and websites</b>.</li><li>Excellent knowledge of <b>design principles, typography, and color theory</b>.</li><li>Ability to turn complex ideas into clean, user-friendly designs.</li><li>Strong communication and collaboration skills.</li><li>Bonus: Experience with tools like Adobe Creative Suite, Sketch, or motion design tools.</li></ul><p><b>Why Join Us?</b></p><ul><li>Work on <b>diverse and creative projects</b> across industries.</li><li>Collaborative and growth-focused team environment.</li><li>Opportunity to shape digital products from concept to launch.</li></ul><p>Share your resume with past expereince at <b>hr@724.one</b></p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

UI/UX Designer (Figma Specialist)

Physicians Revenue Group

<p><b>Position Overview</b></p><p>We are seeking a skilled and experienced <b>Microsoft Dynamics CRM (Dynamics 365) Specialist</b> to manage, implement, and support CRM solutions across the organization. The ideal candidate will serve as the <b>primary point of contact for CRM support, system enhancements, and user adoption</b>, ensuring the platform remains stable, efficient, and aligned with business objectives.</p><p><b>Key Responsibilities</b></p><ul><li>Implement, configure, and customize <b>Microsoft Dynamics 365 CRM</b> solutions based on business requirements.</li><li>Translate <b>business needs into functional and technical CRM solutions</b>.</li><li>Provide <b>day-to-day support</b>, troubleshooting, and issue resolution for CRM users.</li><li>Manage and maintain <b>integrations with ERP, finance, marketing, and other business systems</b>.</li><li>Conduct <b>user training sessions</b> and maintain accurate system documentation.</li><li>Support <b>data migration, reporting, and system enhancements</b> to improve overall CRM performance.</li><li>Ensure <b>CRM data governance, security roles, workflows, and dashboards</b> are properly maintained.</li><li>Collaborate with internal teams to <b>identify opportunities for process improvement and automation</b>.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>Information Technology, Computer Science, Business Systems</b>, or a related field.</li><li><b>3&ndash;5 years of hands-on experience</b> working with <b>Microsoft Dynamics 365 CRM</b>.</li><li>Experience with <b>Sales, Customer Service, and Marketing / Customer Insights modules</b>.</li><li>Strong knowledge of the <b>Microsoft Power Platform</b> (Power Apps, Power Automate).</li><li>Experience with <b>system integrations, APIs, and data management</b>.</li><li>Basic understanding of <b>Power BI, workflows, dashboards, and security roles</b>.</li><li>Excellent <b>communication, analytical, and problem-solving skills</b>.</li><li>Ability to collaborate with <b>technical teams and business stakeholders</b> effectively.</li></ul><p><b>Preferred Qualifications</b></p><ul><li><b>Microsoft Dynamics 365 certifications</b>.</li><li>Experience with <b>Project Operations or Azure services</b>.</li><li>Previous experience in <b>Medical Billing or Revenue Cycle Management (RCM)</b> environments is a plus.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li> Are you available to work from 07:00 PM to 04:00 AM?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>5year: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Senior D365 CRM

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:<br>
<div>Jonas Club</div>, a division of Jonas Software, an operating group of Constellation Software Inc , has helped over 2,300 clubs around the world Client the right mix of software solutions to optimize the management of their unique businesses. We have achieved this by providing, and customizing, a fully integrated suite of applications designed to manage business areas such as Accounting &amp; Membership, Food &amp; Beverage, Retail Sales, Spas, Gyms, Fitness Centers &amp; Classes, Payroll, Employee Management &amp; HR, Hotels, Marinas &amp; more.</div></div><div></div><div><div><br>
The Position:</div></div><div><div>
This role directly supports the company&rsquo;s goals by ensuring that customers and internal teams can effectively learn and adopt Jonas Club products through a stable, well managed LMS. By keeping training content accurate, up to date, accessible, and aligned with product releases, the role helps drive product adoption, reduce support friction, and improve customer experience.</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><div><br>
LMS Administration</div></div><div><ul><li><div>
Manage day-to-day operations of the LMS (Articulate Reach 360)</div></li></ul></div><div><ul><li><div>
Update and maintain existing courses to reflect product improvements and new features</div></li></ul></div><div><ul><li><div>
As proficiency grows, create the quarterly <i>What&rsquo;s New</i><i> </i>courses based on release notes</div></li></ul></div><div><ul><li><div>
Prepare courses for publication by linking references, uploading course PDFs and completing final QA steps</div></li></ul></div><div><ul><li><div>
Flag content gaps, technical issues, or inconsistencies for review by the Sr. Digital Education Specialist before publishing</div></li></ul></div><div><ul><li><div>
Monitor and troubleshoot technical issues and coordinate with the platform provider when needed</div></li></ul></div><div><ul><li><div>
Ensure content is accessible, organized, and consistently branded by adding alt text, video captions, and integrating AI-generated audio narration for accessibility and engagement</div></li></ul></div><div><ul><li><div>
Develop AI-assisted quizzes aligned with learning objectives and product accuracy</div></li></ul></div><div></div><div><div>
Reporting &amp; Insights</div></div><div><ul><li><div>
Provide timely updates on course status, user issues, and LMS performance to the Sr. Digital Education Specialist to support planning and decision-making</div></li></ul></div><div><ul><li><div>
Generate and distribute regular learning performance reports for leaders and stakeholders</div></li></ul></div></div><div><div><ul><li><div>
Maintain the Users Excel file to support internal teams with client registration verification</div></li></ul></div><div></div><div><div>
User Support &amp; Engagement</div></div><div><ul><li><div>
Manage user accounts across clients and internal staff, including onboarding, updates, and troubleshooting</div></li></ul></div><div><ul><li><div>
Register new support site accounts for the Academy to increase product awareness</div></li></ul></div><div><ul><li><div>
Future: Support manual setup for client team-based training assignments</div></li></ul></div><div></div><div><div><br>
Required Skills &amp; Qualifications:</div></div><div><ul><li><div>
2+ years of experience in LMS administration or a similar training technology role</div></li></ul></div><div><ul><li><div>
Proficiency in one or more LMS platforms (Articulate, Docebo, Cornerstone, etc.) and instructional design or course authoring tools (e.g., Rise 360, Storyline)</div></li></ul></div><div><ul><li><div>
Strong understanding of SCORM/xAPI and e-learning course standards</div></li></ul></div><div><ul><li><div>
Proficient with Excel and LMS-related data tracking</div></li></ul></div><div><ul><li><div>
Excellent attention to detail, organization, and follow-through</div></li></ul></div><div><ul><li><div>
Strong written and verbal communication skills</div></li></ul></div><div><ul><li><div>
Able to execute course publishing workflows (uploads, links, QA)</div></li></ul></div><div><ul><li><div>
Familiarity with accessibility standards (alt text, structure content, captions, colour contrast, etc.)</div></li></ul></div><div></div><div><div>
Nice to Have:</div></div><div><ul><li><div>
Familiarity with customer education programs or client onboarding</div></li></ul></div><div><ul><li><div>
Background in L&amp;D or technical support</div></li></ul></div><div></div><div><div><br>
Success Profile &amp; Behaviours (Lominger Competencies)</div></div></div><div></div><div><div><div>
The ideal candidate will demonstrate strength in the following Lominger leadership competencies:</div></div><div><ul><li><div>
Learning Agility &ndash; Quickly grasps new tools, systems, and content needs; applies learning to improve outcomes.</div></li></ul></div><div><ul><li><div>
Customer Focus &ndash; Anticipates learner needs and removes friction from the learning journey.</div></li></ul></div><div><ul><li><div>
Priority Setting &ndash; Manages multiple tasks and stakeholders, using time effectively and focusing on what matters most.</div></li></ul></div><div><ul><li><div>
Action-Oriented &ndash; Takes initiative and follows through independently.</div></li></ul></div><div><ul><li><div>
Problem Solving &ndash; Applies sound judgment and logical reasoning to diagnose issues and recommend improvements.</div></li></ul></div><div><ul><li><div>
Interpersonal Savvy &ndash; Builds relationships across departments with empathy, professionalism, and clear communication.</div></li></ul></div><div><ul><li><div>
Process Management &ndash; Defines, builds, and refines repeatable processes that improve user experience and team efficiency.</div></li></ul></div><div><ul><li><div>
Drive for Results &ndash; Holds self accountable for timely, high-quality outcomes and ongoing optimization.</div></li></ul></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li><div>
LMS is stable, user-friendly, and widely adopted</div></li></ul></div><div><ul><li><div>
Learners are actively engaged with clear paths to completion</div></li></ul></div><div><ul><li><div>
Managers and stakeholders have the data they need to support their teams</div></li></ul></div><div><ul><li><div>
Training content is well organized, and publishing workflows are completed consistently and accurately</div></li></ul></div><div><ul><li><div>
Courses are consistently updated to reflect new features, improvements, and release-driven product changes</div></li></ul></div><div><ul><li><div>
Quarterly What&rsquo;s New courses are produced accurately and on schedule</div></li></ul></div><div><ul><li><div>
Content meets accessibility standards, including alt text and AI-generated narration</div></li></ul></div><div><ul><li><div>
AI-assisted quizzes are accurate, aligned with product knowledge, and maintained across all courses</div></li></ul></div></div><div></div><div><div><div><i><br>
Work Schedule &amp; Availability</i></div></div><div><ul><li><div>
Training Schedule:<br>
9:00 AM &ndash; 4:00 PM EST (6:00 PM &ndash; 2:00 AM PKT) for a minimum of two weeks.</div></li></ul></div><div><ul><li><div>
Post-Training Schedule:<br>
Once training is complete, the hours worked can be 4:00am-12:00pm EST (02:00 PM - 10:00 PM PKT) (subject to change based on business needs)<br>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require.</div></li></ul></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Digital Education Assistant

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