customer support representative Jobs in Lahore

customer support representative

customer support executive Jobs in Lahore

customer support executive

chat support executive

customer service specialist Jobs in Lahore

customer service specialist

customer support representative (csr) Jobs in Lahore

customer support representative (csr)

user support specialist

Eleganz Luxury

Job Title: Software Support Specialist/Engineer Department: Technical Support/ Engineering Reports to: Support Manager/ Lead DeveloperRole Summary: We are looking for a Software Support Specialist to troubleshoot and resolve technical issues related to our software and integrated systems. The role involves supporting users, collaborating with developers on bug fixes, and using AI tools to improve support efficiency.Key Responsibilities: Diagnose and resolve software issues, configuration errors, and performance problems via email, chat, or remote sessions. Maintain and update knowledge base articles and user guides. Reproduce and document bugs with clear technical details for the development team. Monitor systems to identify and address issues proactively Conduct user onboarding sessions and create training materials. Utilize AI tools to streamline support processes and automate repetitive tasks.Required Skills &amp; Qualifications: Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience) 4&ndash;5 years of experience in the corporate industry Familiarity with Windows, macOS, and Linux Basic SQL knowledge for querying databases Understanding of Python, JavaScript, or Java (for debugging/log reading) Awareness of cloud platforms (AWS, Azure, or Google Cloud) Strong communication and problem-solving skillsPreferred Experience: Experience with tools like Zendesk, Jira, or ServiceNow Familiarity with API tools such as Postman Basic knowledge of CI/CD processes Certifications like CompTIA A+, ITIL, or AWS Cloud PractitionerCompany: Eleganz Luxury Pvt. Ltd. Location: Lahore Pay: Market CompetitiveApplication Process: Interested candidates are encouraged to submit their resumes at: Farzana@eleganzluxury.comPay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Software Support Specialist

HR Konnect Consultants

Job Description:We are looking for a dedicated and proactive Chat Support Specialist to join our dynamic team. The ideal candidate will be responsible for managing customer interactions through chat, ensuring a seamless user experience, and contributing to overall business growth.Key Responsibilities:Handle customer queries via live chat in a professional and timely mannerBuild strong relationships with clients to enhance customer satisfaction and retentionManage and present service portfolios effectively to clientsIdentify opportunities for upselling and contribute to revenue growthMaintain accurate records of customer interactions and feedbackCollaborate with internal teams to resolve customer issues efficientlyEnsure high-quality communication aligned with company standardsRequirements:Excellent written English communication skillsPrior experience in chat support, customer service, or a related fieldStrong problem-solving and multitasking abilitiesAbility to work under pressure and meet performance targetsBasic knowledge of CRM tools and customer handling techniques is a plusSales-oriented mindset with focus on retention and growthWhat We Offer:Professional and growth-oriented work environmentOpportunity to work with an international (US-based) companySkill development and career advancement opportunitiesAdditional Details:Location: Iqbal TownCompany: Digital Orbit Solutions (US-based company)Timings: 6:00 PM &ndash; 3:00 AM (US Time Zone)Salary: Open to discuss &amp; negotiableJob Type: Full-timeWork Location: In person

Chat Support Specialist (Females Only)

HR Ways

Hiring a Customer Support Specialist - ﻿Lahore (Onsite)About the Company:An innovatice and dynamic Game Development , outsourcing and consulting company having vast ﻿experience ﻿&amp; success in building Dedicated Development Teams of different sizes for international customers.Role Overview:We're looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You'll be the first point of contact for Efani customers &mdash; answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.This is a non-sales role, focused on support, troubleshooting, and client satisfactionKey Responsibilities<ul><li>Answer inbound calls, chats, and emails from Efani customers promptly and professionally.</li><li>Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.</li><li>Maintain a calm, polite, and confident tone &mdash; always representing Efani's premium image.</li><li>Accurately record customer interactions and resolutions in the CRM/support system.</li><li>Escalate complex or technical issues to internal specialists when needed.</li><li>Collaborate with the operations and engineering teams to improve customer experience.</li><li>Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.</li></ul>Ideal Background<ul><li>2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).</li><li>Fluent English with a clear, neutral, or American accent &mdash; tested during interview.</li><li>Confident on the phone and able to de-escalate challenging situations.</li><li>Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).</li><li>Excellent written communication for chat and email support.</li><li>Stable internet, quiet workspace, and professional audio setup for call handling.</li></ul>KPIs / Success Metrics<ul><li>Average response &amp; resolution time</li><li>Customer satisfaction (CSAT) or NPS score</li><li>Call quality and professionalism ratings</li></ul>Adherence to support scripts and SOPsWhat we offer<ul><li>Tax free Salary</li><li>Flexible working hours</li></ul>﻿﻿﻿Other Details:﻿Experience: 2 to 5 years Location: Phase 8, Lahore Wordking days &amp; timings: Monday to Friday (12 pm to 8 pm)Job Type: Full-timeWork Location: In person

Customer Support Specialist

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division Dealer Information Systems Corporation is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.
Division Profile: https://www.discorp.com/
Company Conformance Expectations
All employees are expected to uphold the following standards in the performance of their duties:<ul><li>
Deliver quality work within deadlines with or without direct supervision.</li><li>
Maintain professional interactions with colleagues, managers, and vendors.</li><li>
Collaborate effectively as a team contributor on all assignments.</li><li>
Work independently while understanding the necessity for communicating and coordinating work efforts with other colleagues and cross-functional teams.</li></ul>
Position Summary: Enterprise Software Support / Customer Support
We are seeking a dedicated Enterprise Software Support/Customer Support professional. This role involves working as the customer&rsquo;s advocate while providing customer support, via phone, email, and chat with Customers. The Support Specialist I directly impacts DIS customer&rsquo;s ability to successfully utilize applications at all phases of the customer&rsquo;s lifecycle. The Support Specialist I minimizes DIS risk when recommending or resolving data damage or system bugs. 
 
Key Responsibilities<ul><li>
Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues</li><li>
Research solutions to new problems/issues with company products and services</li><li>
Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution thru pre-release testing</li><li>
Champion and prioritize customer-reported issues internally</li><li>
Track and provide timely resolution status to customer and manager, escalating as needed
</li><li>Commitment to learning new product functionality</li><li>
Attend offered training at the time or through recorded webinars</li><li>
Use call tracking software to record issue, testing, resolution and administrative tasks. Call tracking includes accuracy of time spent, clear noting of issue and resolution. All time in tickets should include a notation in the ticket</li><li>
Use JIRA to record development requests</li><li>
Specialize in at least 6 areas and at least 3 major areas of the software bundle</li><li>
Create useful Knowledge Base articles, measured by usage, customer feedback and helpfulness rating</li></ul>
Qualifications &amp; Competencies<ul><li>
Dealership experience preferred
</li><li>Typically requires an AA degree in technical field or equivalent experience and 2 or more years technical support experience in related field.</li><li>
Strong written/verbal communication skills</li><li>
Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies</li><li>
Strong technical aptitude; analytical and critical thinking skills</li><li>
Customer-focused mindset with a commitment to issue resolution and follow-up</li><li>
Basic understanding of SQL &amp; relational databases</li></ul>
Nice to have<ul><li>
Familiarity with dealership rental and service operations</li></ul>
Work Hours<ul><li>
Support Coverage: Monday-Friday, 8am to 5pm Pacific Time</li><li>
Willing to work weekends (if required)</li></ul>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Software Support Specialist I

Pukat Technology Pvt Ltd

Job Title: ERP Implementation SpecialistRequired on urgent BasisJob Summary:The ERP Implementation Specialist is responsible for planning, executing, and managing the implementation of Enterprise Resource Planning (ERP) systems. The role ensures smooth integration of business processes into the ERP system while meeting organizational goals and timelines.Key Responsibilities:* Analyze current business processes and identify system requirements.* Coordinate with stakeholders to gather functional and technical requirements.* Plan and manage ERP implementation projects from start to finish.* Configure and customize ERP modules based on business needs.* Ensure proper data migration from legacy systems to the ERP platform.* Conduct system testing, including UAT (User Acceptance Testing).* Provide user training and support during and after implementation.* Troubleshoot system issues and coordinate with technical teams for resolution.* Monitor project timelines, budgets, and deliverables.* Ensure compliance with company policies and industry standards.* Prepare documentation including SOPs, user manuals, and reports.Required Skills &amp; Qualifications:* Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field.* Proven experience in ERP implementation (e.g., SAP, Oracle, Microsoft Dynamics).* Strong understanding of business processes (Finance, HR, Supply Chain).* Project management and problem-solving skills.* Excellent communication and stakeholder management abilities.* Knowledge of database systems and basic technical concepts is a plus.Preferred Skills:* ERP certification (SAP/Oracle/MS Dynamics).* 3 Years Experience requiredExperience with data migration and system integration.* Familiarity with Agile or Waterfall project methodologies.KPIs (Performance Indicators):* Successful ERP implementation within timeline and budget.* User adoption rate and satisfaction.* System performance and issue resolution time.* Accuracy of data migration and reporting.Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

ERP Implementation Specialist

Digital Computing World

Digital Computing World (DCW), a leading U.S.-based IT reseller working with top brands such as Dell, HP, and Cisco, is seeking motivated individuals to join our Lahore team as Customer Chat Specialists. This role is ideal for candidates looking to build a career in the IT and customer service industry.Key Responsibilities:<ul><li>Handle customer queries via chat in a professional and timely manner</li><li>Provide accurate product information and support to customers</li><li>Maintain records and follow up with clients</li><li>Ensure high levels of customer satisfaction and engagement</li><li>Perform basic data management tasks using MS Excel</li><li>Deliver excellent customer service with end-to-end resolution</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree (required)</li><li>Fresh and experienced candidates are encouraged to apply</li><li>Strong English communication skills (written and verbal)</li><li>Good comprehension and problem-solving abilities</li><li>Basic to advanced computer skills (MS Office &amp; Internet)</li></ul>Job Details:<ul><li>Shift: Evening (6:00 PM &ndash; 3:00 AM, Monday to Friday)</li><li>Salary: Rs. 40,000 &ndash; Rs. 70,000 + Commission</li><li>Positions: 3</li><li>Start Date: 07 April 2026</li><li>Location &ndash; Iqbal Avenue Phase II, Near Shaukat Khanam Hospital, Lahore</li></ul>Why Join Us?<ul><li>Competitive salary with performance-based incentives</li><li>Career growth opportunities in the IT industry</li><li>Friendly and professional work environment</li><li>Company-sponsored annual tours &amp; medical insurance</li><li>No sales targets</li><li>5 working days (work-life balance)</li><li>Modern office infrastructure</li></ul>Apply Now: Start your career with a growing international IT company. Apply today to become part of our dynamic team.Job Types: Full-time, ContractPay: Rs40,000.00 - Rs70,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Chat Support Specialist (Male & Female)

Xtreme Technologies Pvt. Ltd.

We are looking for an experience Client Retention Specialist to grow business in US Region. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory. Note: This is an On-site office based Night shift jobResponsibilities:<ul><li>Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.</li><li>Renew maintenance agreements directly with the end user or through collaboration with channel partners, as necessary.</li><li>Set strategy and tactical approach for maximizing bookings for their specified territory.</li><li>Maintain and update customer information in the database.</li><li>Have a thorough understanding of products, pricing, and competition.</li><li>Establish and maintain relationships with end users and channel partners.</li><li>Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.</li><li>Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs140,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Can you manage night shift?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Retention Specialist: 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Retention Specialist (US Based- Night Shift)

Explore 1372+ User support specialist in Lahore this May. Find roles across top companies and apply now to boost your career.