customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

sales consultant

customer service representative Jobs in Lahore

customer service representative

customer support analyst

user support specialist

CureMD

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 <strong>
  Job Overview:
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 </strong>
 We are seeking a proactive and detail-oriented Digital Adoption Associate to join our team at CureMD. This position is ideal for someone passionate about enhancing user experiences and driving digital transformation through technology. The Digital Adoption Associate will be responsible for creating, maintaining, and optimizing in-app guidance content such as walkthroughs, tooltips, announcements, and onboarding task lists to support seamless user engagement.
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  Job Responsibilities:
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   Build, edit, and optimize DAP elements including walkthroughs, onboarding task lists, in-app announcements (e.g., ShoutOuts), surveys, and contextual tooltips.
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   Draft content scripts or storyboards with clear instructional text tailored to user roles and tasks.
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   Follow internal style guides, accessibility best practices, and naming conventions to ensure consistency and clarity.
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   Support intake, prioritization, and planning of new content requests based on user needs, feedback, or product changes.
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   Collaborate with domain experts to validate process accuracy and ensure content reflects up-to-date system workflows.
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   Perform regular audits and maintenance of live content to ensure ongoing relevance and performance.
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   Conduct thorough quality assurance testing across supported browsers, screen sizes, and user roles.
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   Simulate user behavior to identify potential errors, test logic paths, and validate goal tracking.
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   Ensure content adheres to privacy/security standards and does not expose sensitive information.
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   Coordinate publishing of approved content to the correct environment and user segments.
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   Manage visibility rules, auto-play conditions, and content grouping within the DAP menu or launcher interface.
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   Troubleshoot deployment issues and assist in post-launch verification.
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   Use analytics dashboards to monitor usage, completion rates, and drop-off points.
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   Summarize insights and recommend content improvements based on engagement and effectiveness.
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   Assist in compiling impact reports for stakeholders and governance reviews.
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  Qualifications:
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 </strong>
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   Bachelor's or Master&rsquo;s degree (preferably in Computer Science or Data Analytics).
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   0-1 years of experience in Digital Adoption or a similar role.
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   Experience with digital tools for user support and enablement, such as a Learning Management System (LMS), knowledge base, chatbot, or in-app help system.
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   Familiarity with enterprise software platforms (EHR, CRM, or ERP systems preferred).
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   Excellent writing skills with the ability to simplify complex processes into clear, user-friendly instructions.
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   Exposure to Digital Adoption Platforms (DAP) such as WalkMe, Whatfix, Pendo, or similar is a plus.
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   Strong attention to detail and a passion for improving user experience.
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   Ability to analyze data and translate insights into actionable enhancements.
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   Ability to work in US timings.
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  Compensation and Benefits:
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  Financial:
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   Competitive salary and bi-annual bonus.
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   Fast track and uncapped career growth for high performers.
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   Company-sponsored vehicle financing (car and bike).
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   Interest-free loans.
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   Provident Fund: CureMD matches up to 8% of your base salary.
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  🏥
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  Health and Wellness:
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   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
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   Hospital treatment monitoring by company doctors.
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   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
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   Exclusive health benefits and discounts at top class clinics and labs.
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  🤝🏻
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  Supportive Workplace:
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   Pick-up and drop-off services for female employees.
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   In-house daycare facility.
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   In-house gym and recreational area to unwind.
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  📚
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  Continued Learning:
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   Company-sponsored trainings, workshops, development programs and retreats.
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   Paid specialized trainings/certifications.
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 <strong>
  The Difference You&rsquo;ll Make:
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 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
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  Together, let&rsquo;s save lives.
 </strong>
</div>


Digital Adoption Associate

the avenair

<ul><li>Job Title: Client Support Specialist &ndash; Real Estate</li></ul><p>Department: Sales &amp; Customer Relations<br/>Reports To: CFO<br/>About The Avenair:<br/>The Avenair is a premium real estate and lifestyle brand offering top-tier residential and commercial projects. We are seeking an experienced Client Support Specialist to act as the key liaison between clients and the company throughout the property journey.</p><p>Role Summary:<br/>The Client Support Specialist will manage client interactions, ensuring a seamless experience from initial inquiry to final handover. This role is vital in building strong relationships, managing documentation, coordinating tasks, and maintaining customer satisfaction.</p><p>Key Responsibilities:</p><ul><li>Customer Relationship Management:</li></ul><p>Be the main point of contact for client matters.</p><ul><li>Provide regular project updates, payment status, and timelines.</li><li>Address client concerns in a timely, professional manner.</li><li>Documentation &amp; Compliance:</li></ul><p>Assist clients with booking, agreements, and possession documents.</p><ul><li>Maintain accurate client files for compliance.</li><li>Collaborate with legal and finance teams for document accuracy and KYC.</li><li>Interdepartmental Coordination &amp; Follow-up:</li><li>Coordinate with site, legal, and finance teams for timely delivery.</li><li>Track client communication and maintain detailed follow-up logs.</li></ul><ul><li>Possession &amp; Handover Process:</li><li>Oversee pre-possession checks, rectifications, and final inspections.</li><li>Prepare possession kits and manage formal handover events.</li><li>Ensure proper signing of possession documents.</li></ul><ul><li>Customer Experience &amp; Feedback:</li><li>Gather and analyze post-possession client feedback.</li><li>Recommend customer care improvements based on feedback.</li><li>Ensure a consistent, positive experience to foster long-term relationships.</li></ul><p>Required Skills &amp; Qualifications:</p><ul><li>Bachelor&rsquo;s degree in Business, Real Estate, or related field.</li><li>7&ndash;10 years of customer service experience, preferably in real estate.</li><li>Strong verbal and written communication skills.</li><li>Strong interpersonal, negotiation, and follow-up skills.</li><li>Proficiency in MS Office and CRM tools.</li><li>Detail-oriented with excellent organizational skills.</li></ul><p>Preferred Attributes:</p><ul><li>Experience with residential real estate.</li><li>Knowledge of local property laws and handover protocols.</li><li>Customer-focused with a proactive problem-solving approach.</li></ul><p>Salary &amp; Benefits:<br/>Competitive salary based on experience.Health and insurance coverage.<br/>Professional growth opportunities within a premium brand.<br/>Performance-based incentives.</p><p>How to Apply: Send your resume and cover letter to hr@theavenair.com or call 0316-7777603 for more information.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Client Support Specialist

Podium

<div>
 At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
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 Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes&rsquo; Next Billion Dollar Startups, Forbes&rsquo; Cloud 100, the Inc. 5000, and Fast Company&rsquo;s World&rsquo;s Most Innovative Companies.
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 <br/>
 At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
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 Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!
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 People who thrive in this role are curious and creative; they&rsquo;re driven by empowering others to be successful. They&rsquo;re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.
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  What you will be doing:
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   You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
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   You will deliver a &ldquo;human-first&rdquo; experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
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   You will become an expert in Podium products, both at a technical and customer use-case level.
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   You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
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   You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
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   You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!
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  General terms of contract fulfillment:
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   Ticket Resolution + Case Volume
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   Customer Satisfaction + Quality of Customer Interactions
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  What experience you should have:
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   MUST SPEAK ENGLISH FLUENTLY
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   Must be geographically based in Lahore, Pakistan
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   Must be available to work onsite at our Lahore office location
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   2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you&rsquo;ve influenced customers for the better
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   Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
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   Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
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   The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
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   Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
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   You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
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   You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)
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 <strong>
  What you should know:
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   Must be available to provide the services within U.S. business hours
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   Compensation: $800 USD + Benefits (Fixed Compensation)
  </li>
 </ul>
</div>


Product Support Specialist (Lahore, Pakistan)

Retail/Hospitality Sector

<p>The IT Support Officer is responsible for providing technical support, maintaining IT systems, and ensuring smooth operation of hotel technology infrastructure. The role involves supporting staff with hardware, software, and network issues, while also ensuring guest-facing systems (Wi-Fi, TV, POS, booking systems, etc.) function seamlessly.</p><p><b>Benefits:</b></p><ul><li>Meal provided by the Company</li><li>Company provided Accommodation</li><li>Medical (as per company policy)</li><li>Annual Bonuses</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs50,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Accounts: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Officer

RepairDesk

<div>
 <p>
  <strong>
   RepairDesk
  </strong>
  is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 </p>
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 Tasks
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 <p>
  This is a full-time on-site role for a Customer Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software.
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   Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
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   Address customer complaints in a compassionate and patient manner via live chat and telephone.
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   Research and follow-up with customer issues and report customer requests to the development team.
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   Maintain a competent understanding of the company&rsquo;s products and their functions.
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   Follow company communication procedures, policies, and guidelines at all times.
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 </ul>
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 Requirements
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   2-3 years of experience related to client communication.
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   Outstanding written and verbal English communication skills.
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   Proven experience of customer interaction via Live Chat, Email &amp; Call.
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   Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
  </li>
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   Preference will give to those who has working experience in a high-volume call center environment.
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   Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
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   <strong>
    Shift Time: 7 pm to 4 am (Pakistan Time)
   </strong>
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 </ul>
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 Benefits
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   Health Insurance (IPD)- Self, Spouse &amp; Children
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   Provident Fund
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   Paid Leaves (Casual, Medical &amp; Annual)
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   Subsidise Lunch/Dinner
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   Maternity &amp; Paternity Benefits
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   Quarterly Performance Bonuses
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   Paid Trips &amp; Tours
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   Profit/Stocks Sharing Plan (Tenured Employees)
  </li>
 </ul>
</div>


Customer Support Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division<br>
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.<br>
<br>
Division Profile: <div>https://www.discorp.com/</div></div><div>
Position:</div><div>
We are looking to hire an Enterprise Software Support/Customer Support professional. Working as the customer&rsquo;s advocate providing customer support, via phone, email, and chat with Customers. The Customer Services Consultant L2 directly impacts DIS customer&rsquo;s ability to successfully utilize applications at all phases of the customer&rsquo;s lifecycle. The Customer Services Consultant L2 minimizes DIS risk when recommending or resolving data damage or system bugs.</div><div></div><div><br>
Job Responsibilities:</div><ul><li>
Provide clear, accurate, and timely communications to case contact</li><li>
Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues</li><li>
Research solutions to new problems/issues with company products and services</li><li>
Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution thru pre-release testing</li><li>
Evaluate/champion the priority of customer reported issue internally to DIS</li><li>
Analyze business system database to ascertain data damage or inconsistency. Plan and execute corrections, ensuring customer data integrity and minimize DIS liability</li><li>
Track and provide timely resolution status to customer and manager, escalating as needed</li><li>
Commitment to learning new product functionality</li><li>
Attend offered training at the time or through recorded webinars</li><li>
Use call tracking software to record issues, testing, resolution, and administrative tasks. Call tracking includes accuracy of time spent, clear noting of issue and resolution. All time in case should include a notation in the case</li><li>
Use JIRA to record development requests</li><li>
Specialize in at least 6 areas and at least 3 major areas of the software bundle</li><li>
Creation of useful Knowledge Base articles as measured by usage, customer feedback and rating of helpfulness</li></ul><div></div><div>
Competencies/Qualifications:</div><ul><li>
Dealership experience preferred</li><li>
Typically requires an AA degree in technical field or equivalent experience and 2 or more years technical support experience in related field.</li><li>
Strong written/verbal communication skills</li><li>
Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies</li><li>
Strong technical aptitude; analytical and critical thinking skills</li><li>
Customer centric focus</li><li>
Commitment to a track record of consistent issue resolution and customer follow up</li></ul><div></div><div>
Nice to have</div><ul><li>
Experience with MS-SQL</li><li>
Accounting experience (would be considered an asset)</li><li>
Dealership Rental and Service knowledge</li></ul><div></div><div>
Work Timings</div><ul><li>
Hours of Support 5am to 5pm Pacific Standard Time (Monday to Friday)</li></ul><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Software Support Specialist

Interact Global

<p><b>About Interact Global:</b></p><p>Interact Global is a forward-thinking organization committed to empowering businesses through innovative <b>B2B solutions</b>, outstanding <b>customer service</b>, and measurable growth strategies. Our mission is to deliver value-driven results for our clients while fostering a collaborative and performance-oriented environment for our team members</p><p><b>Role Overview</b></p><p>We are seeking a skilled and detail-oriented <b>IT Support &amp; Network Specialist</b> to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with <b>Windows, Mac, and Linux systems</b>, as well as strong knowledge of networking fundamentals. Experience with <b>Vicidial (VoIP)</b> will be considered a plus</p><p><b>Key Responsibilities</b></p><ul><li>Provide comprehensive <b>desktop support</b> for hardware, software, and peripherals across <b>Windows</b> and <b>Mac</b> environments.</li><li>Troubleshoot and manage <b>Windows Server environments</b>, including <b>Active Directory</b> and file shares.</li><li>Support and maintain <b>Linux systems</b> at a basic user level (file management, system commands).</li><li>Ensure stable <b>network performance</b> by configuring and troubleshooting switches, routers, firewalls, and wireless access points.</li><li>Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.</li><li>Participate in <b>network setup</b>, cabling, configuration, and periodic system upgrades.</li><li>Document IT processes, procedures, and create user guides for training purposes.</li><li>Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.</li><li>Knowledge of <b>Vicidial (VoIP)</b> is a plus.</li></ul><p><b>Qualifications</b></p><ul><li>Strong understanding of <b>networking fundamentals</b>: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.</li><li>Experience managing <b>Windows Server</b> (user accounts, network shares).</li><li>Familiarity with <b>Linux systems</b> at a user level (basic commands, package installation).</li><li>Proven expertise in <b>desktop support</b> and hardware/software troubleshooting.</li><li>Knowledge of network security practices and monitoring tools.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Strong organizational and multitasking skills.</li><li>Ability to work independently and collaboratively within a team.</li></ul><p><b>Perks &amp; Benefits</b></p><ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul><p><b>Perks &amp; Benefits</b></p><ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul><p><b>Location:</b> Wapda Town Phase 1<br/><b>Shift Timing:</b> Night Shift (5:30 PM &ndash; 2:30 AM)<br/><b>Work Schedule:</b> Monday to Friday (Weekends Off)</p><p>Job Type: Full-time</p><p>Pay: Up to Rs100,000.00 per month</p><p>Work Location: In person</p>

IT Support / Network Specialists

Explore 1073+ User support specialist in Lahore this September. Find roles across top companies and apply now to boost your career.