customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

customer success specialist Jobs in Lahore

customer success specialist

customer support representative Jobs in Lahore

customer support representative

user support specialist

OutsourceNZ 

Job DescriptionLooking for a talented Sr. IT Support Specialist to join their growing team! If you&rsquo;ve got hands-on experience with Windows environments, Active Directory, troubleshooting, and networking, this is a great opportunity to make a real impact.---Key Responsibilities:<ul><li>End-user support: Troubleshoot Windows machine issues, Wi-Fi connectivity, and basic hardware/software problems</li><li>System setup: Prepare and configure new Windows laptops, set up email accounts, and ensure security measures are in place</li><li>Network &amp; LAN support: Assist with LAN setup, basic networking tasks, and troubleshooting</li><li>Active Directory &amp; Domain Controller: Manage user accounts, group policies, and resolve technical issues</li><li>VDI support: Support end-users in Virtual Desktop Infrastructure (VDI) environments</li><li>Inventory management: Maintain IT equipment inventory and ensure everything is properly tracked</li><li>Security &amp; compliance: Help implement and maintain system security measures</li><li>Continuous improvement: Provide ideas for improving scalability, security, and cost-efficiency within the IT infrastructure</li></ul>---Nice to Have:<ul><li>Linux skills and familiarity with cloud platforms (AWS, OCI)</li><li>Certifications like Microsoft Certified: Windows Server, or CCNA</li><li>A passion for system design, scalability, security, and cost management</li><li>A creative R\&amp;D mindset to improve existing setups</li></ul>---Qualifications:<ul><li>6-7 years of experience in IT support (Windows OS, Active Directory, email setup, network troubleshooting, CCTV)</li><li>Bachelor's degree in Computer Science or a related field</li><li>Hands-on experience with VDI, inventory management, and basic networking</li><li>Strong communication and collaboration skills</li></ul>Interested? Please feel free to reach out to me directly with your updated resume, or you can email it to jamal.ahmad@appifytech.com.Job Type: Full-timePay: From Rs200,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with an onsite job?</li></ul>Experience:<ul><li>End-user support: 3 years (Required)</li><li>System setup: 3 years (Required)</li><li>Network &amp; LAN support: 3 years (Required)</li><li>Active Directory &amp; Domain Controller: 3 years (Required)</li><li>Inventory management: 3 years (Required)</li><li>Security &amp; compliance: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Sr. IT Support Specialist

Dost Solutions

Key Responsibilities<ul><li>Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we&rsquo;re committed to resolving their issues while maintaining a positive public image and app rating.</li><li>User Support: Handle incoming user emails, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions.</li><li>Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction.</li><li>Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users.</li></ul>Qualifications<ul><li>1+ year of experience in Online Customer Support</li><li>Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.</li><li>Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution.</li><li>Ability to prioritize and escalate urgent matters appropriately.</li><li>Customer-focused mindset with a commitment to delivering a positive user experience.</li><li>Familiarity with mobile apps and basic troubleshooting processes is a plus.</li><li>This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to work with these timings</li><li>Are you willing to commute to the office location</li></ul>Work Location: In person

Customer Service Representative

BB Holdings

Customer Support Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Specialist you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist

Remote office solutions (SMC-Private) limited 

Job Title: Onboarding SpecialistJob Type: Full-time, Onsite Company: Nexus Healthcare Management LLCLocation: DHA, Phase 6, LahoreAbout Us:Nexus Healthcare Management LLC is a provider of healthcare solutions, guided by a team of seasoned physicians and industry experts. We are looking for a dynamic and empathetic Onboarding Specialist to play a pivotal role in our growth and success. This position is the heart of our client relationship at the outset. You will be the crucial link between our company and the healthcare providers (doctors) we serve, ensuring their transition to our services is seamless, supportive, and sets the stage for a long-term, successful partnership. This is more than just a process; it's about building trust and confidence from day one.Job Summary:We are seeking a mission-driven and detail-oriented Onboarding Specialist to join our growing organization. You are a person with a knack for technology. You find genuine satisfaction in guiding others through complex processes with patience and clarity. You&rsquo;re not just an implementer; you&rsquo;re a relationship-builder, a problem-solver, and a trusted advisor. You understand the unique pressures healthcare professionals face and are motivated to make their lives easier.Key Responsibilities:<ul><li>Client Onboarding &amp; Relationship Management: Serve as the primary point of contact for new healthcare provider clients, guiding them with warmth and professionalism through every step of the onboarding lifecycle.</li><li>Project Coordination: Develop and manage detailed project plans for each client onboarding, ensuring timelines are met and expectations are exceeded.</li><li>EHR/EMR Proficiency: Utilize your in-depth knowledge of Electronic Health/Medical Records systems (especially eClinicalWorks (eCW), Athenahealth, Tebra, and similar platforms) to facilitate smooth data integration and setup and also extract the reports.</li><li>Operational Collaboration: Work closely with our internal operations, and IT teams to ensure all backend systems are aligned for client success.</li><li>Training &amp; Support: Conduct initial training sessions for clients on our processes and how we interface with their existing systems, providing ongoing support during their first critical months.</li><li>Feedback Loop: Act as the voice of the client, gathering feedback during onboarding to help our team continuously improve our services and solutions.</li></ul>Experience:Proven experience (3+ years) in a client-facing role, such as onboarding, account management, implementation, or customer success, preferably within the healthcare sector.Education:A bachelor&rsquo;s degree in Business Administration, Healthcare Management, or a related field is preferred.Skills &amp; Competencies:&middot; Required: Demonstrated, hands-on proficiency with major EHR/EMR systems. Expertise in eClinicalWorks (eCW), Athenahealth, and/or Tebra is a significant advantage.&middot; Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences and build rapport quickly.&middot; Strong organizational and project management skills, with a natural ability to prioritize tasks in a fast-paced environment.&middot; A proactive, problem-solving mindset and a deep sense of empathy for the challenges faced by healthcare providers.Compensation &amp; Benefits:<ul><li>Salary: According to the skill set.</li><li>Working Days: Monday - Friday</li><li>Job Timings: 6 PM &ndash; 3 AM PKT</li></ul>If you are experienced and best fit for this role and love to accept new challenges, apply now at sosama@nexuscaremanagement.com and become part of our team!Job Type: Full-timePay: Rs150,000.00 - Rs175,000.00 per monthWork Location: In person

Onboarding Specialist

MetaMelon

Job Title: ASO SpecialistJob Summary: We are looking for an experienced and results-driven ASO Specialist to improve the visibility, ranking, and conversion rate of our mobile applications across various app stores (Google Play, Apple App Store, etc.). The ideal candidate will have a strong understanding of keyword research, competitor analysis, app store algorithms, and user behavior to drive more downloads and engagement.Key Responsibilities:<ul><li>Conduct comprehensive keyword research to identify high-impact keywords for app titles, descriptions, and metadata.</li><li>Optimize app titles, subtitles, descriptions, screenshots, and icons to maximize visibility and conversion.</li><li>Perform A/B testing on creative assets (screenshots, icons, videos) to improve conversion rates.</li><li>Track, analyze, and report app performance metrics including rankings, downloads, retention, and user engagement.</li><li>Stay updated with app store algorithms, policies, and trends to adjust strategies accordingly.</li><li>Conduct competitor research and benchmark against industry leaders.</li><li>Collaborate with marketing, design, and development teams to ensure app optimization strategies are aligned with overall goals.</li><li>Improve app ratings and reviews strategy by implementing user feedback mechanisms.</li><li>Suggest and implement growth strategies for organic app installs.</li></ul>Requirements:<ul><li>Proven work experience as an ASO Specialist or in a similar digital marketing role.</li><li>Strong knowledge of ASO tools such as App Annie, Sensor Tower, Mobile Action, or similar.</li><li>Solid understanding of SEO principles and how they apply to app stores.</li><li>Analytical mindset with the ability to interpret data and make data-driven decisions.</li><li>Excellent communication skills and attention to detail.</li><li>Familiarity with mobile app marketing, user acquisition, and growth strategies.</li></ul>Job Type: Full-timeWork Location: In person

ASO Specialist

Interact Global

Role OverviewWe are seeking a skilled and detail-oriented IT Support &amp; Network Specialist to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with Windows, Mac, and Linux systems, as well as strong knowledge of networking fundamentals. Experience with Vicidial (VoIP) will be considered a plusKey Responsibilities<ul><li>Provide comprehensive desktop support for hardware, software, and peripherals across Windows and Mac environments.</li><li>Troubleshoot and manage Windows Server environments, including Active Directory and file shares.</li><li>Support and maintain Linux systems at a basic user level (file management, system commands).</li><li>Ensure stable network performance by configuring and troubleshooting switches, routers, firewalls, and wireless access points.</li><li>Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.</li><li>Participate in network setup, cabling, configuration, and periodic system upgrades.</li><li>Document IT processes, procedures, and create user guides for training purposes.</li><li>Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.</li><li>Knowledge of Vicidial (VoIP) is a plus.</li></ul>Qualifications<ul><li>Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.</li><li>Experience managing Windows Server (user accounts, network shares).</li><li>Familiarity with Linux systems at a user level (basic commands, package installation).</li><li>Proven expertise in desktop support and hardware/software troubleshooting.</li><li>Knowledge of network security practices and monitoring tools.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Strong organizational and multitasking skills.</li><li>Ability to work independently and collaboratively within a team.</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary upto 150K with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM)Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs90,000.00 - Rs150,000.00 per monthWork Location: In person

IT Support & Networking Specialists

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Support Specialist - International

Explore 1413+ User support specialist in Lahore this October. Find roles across top companies and apply now to boost your career.