front-end development engineer, valeo service

customer service associate

customer service specialist Jobs in Cairo

customer service specialist

front-end development engineer, valeo service Jobs in Cairo

accessories expert - subaru Jobs in Cairo

accessories expert - subaru

account management engineer - subaru Jobs in Cairo

account management engineer - subaru

vas service advisor subaru

Abou Ghaly Motors

<div>
 Serve as the customer-facing advisor responsible for consultations, upselling, product recommendations, and job follow-up.
 
 
 Ensure quality customer experience from quotation to delivery and coordinate installation flow with technicians and
 
 
 store/warehouse.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Greet customers, diagnose needs, recommend suitable accessories/solutions.
 </li>
 <li>
 Provide quotations, product explanations, warranties, and installation timelines.
 </li>
 <li>
 Confirm parts availability with store and schedule installation bookings.
 </li>
 <li>
 Follow up with workshop to ensure job accuracy, quality, and promised delivery.
 </li>
 <li>
 Close the job with customer satisfaction check, bill settlement, and upsell opportunities.
 </li>
 <li>
 Document sales, invoices, RO status, product feedback, and customer objections
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Revenue per RO / per visit.
 </li>
 <li>
 Customer satisfaction score &amp; complaint reduction.
 </li>
 <li>
 Conversion rate from inquiry &rarr; quotation &rarr; sale.
 </li>
 <li>
 On-time delivery % and re-work/quality issue %.
 </li>
 <li>
 Customer service, product selling, communication, DMS system handling, negotiation, time management
 </li>
 </ul>
</div>

VAS Service Advisor - Subaru

Orange Egypt

<div>
 
 Purpose of the job
 
 
 
 Develop the Core Network elements through the introduction of new technologies/services to fulfill the network and Business needs and Provide Core Network capacity in order to fulfill the sales forecast needs.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Study the introduction of new technologies and services to the Core Network.
 </li>
 <li>
 Plan the Core Network capacity growth based on the available capacity on the switches versus the sales forecast.
 </li>
 <li>
 Plan the IMS capacity growth based on the sales and th enew services
 </li>
 <li>
 Develop the global network capacity growth plan and share it with the concerned teams; Core Switching, Packet Core, Transmission &amp; RAN, production, &amp; VAS so that each team can plan the requirements from his side.
 </li>
 <li>
 Act as Project Manager for the SW upgrade project over the IMS and the Core Network switches
 </li>
 <li>
 Supervise the implementation of new services and new network elements.
 </li>
 <li>
 Interface with the capacity team in the budget related subject and in the Core Network capacity issues.
 </li>
 <li>
 Handle any IOT tests and the integration between any network element and the switch, and resolve any technical problem.
 </li>
 <li>
 Define and handle all the IOT tests for the IMS with all the network elments and Services platforms.
 </li>
 <li>
 Seek for ideas and solutions for Core Network architecture to enhance the network KPI's.
 </li>
 <li>
 Plan future capacity expansion and network development needs with internal customers for the Switches and the IMS.
 </li>
 <li>
 Issue a weekly progress report, to the Head of Converged Voice core engineering &amp; impl. for the running projects and studies.
 </li>
 <li>
 Supervise the switches' &amp; IMS elements performance indicators to achieve best quality of service.
 
 
 
 </li>
 </ul>
 
 Job specification
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor degree in Communication Engineering
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 &ndash; 3 years of experience in relevant role
 </li>
 <li>
 Bachelor's degree in communication engineering
 </li>
 <li>
 Good knowledge in (Voice Core, Core Network, Core Switching, IMS, CS)
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Quick learner with ability to search for new ideas.
 </li>
 <li>
 Able to work under stress.
 </li>
 <li>
 Project management skills.
 
 </li>
 </ul>
</div>

Supervisor, Core Switching & IMS

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Contact Center Advisor

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
 
 
 In Solution Advisory, we listen and get to know a customer&rsquo;s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies.
 
 
 That&rsquo;s where
 
 YOU
 
 come in!
 
 
 
 The Team
 
 
 
 We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite Solution Advisory teams in Middle East North. You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do &ndash; help people, tell stories and connect opportunity to a solution&hellip;with PASSION!
 
 
 
 The Role
 
 
 
 As a Cloud ERP Solution Advisor, your primary focus will be to articulate and demonstrate the value of
 
 SAP S/4HANA
 
 in
 
 Manufacturing, Supply Chain, Asset Management, Sales &amp; Service, and R&amp;D
 
 domains. This Solution Advisor would possess expert-level knowledge of end-to-end operational processes, SAP industry best practices, and the functional depth of S/4HANA LoB solutions (Manufacturing, EAM, Supply Chain Planning, Logistics Execution, Field Service, R&amp;D/PLM). In this role, the Solution Advisor will be asked to learn how these pillars integrate with the full SAP Business Suite framework and showcase the value to both the C Suite and Office the COO.
 
 
 The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customer&rsquo;s problem and is the right choice over the other competitive offerings. During these cycles they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Solution Advisor collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.
 
 
 The Solution Advisor is knowledgeable in industry business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practice
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Strong presentation and communication skills with executive presence - SAP training on Best Run Demos or Solution Selling preferred
 </li>
 <li>
 SAP product experience or 3-5 years relevant experience in one or more of the following functional areas: Sales Operations, inventory management, procurement, manufacturing, and quality management. (if you are familiar with SAP acronyms: SD, MM, WM, PP, QM..etc.)
 </li>
 <li>
 SAP product experience in Cloud ERP and/or selling into both Corporate and Enterprise customers across industries
 </li>
 <li>
 Experience in core business transformations and ERP implementations
 </li>
 <li>
 Focus on creating compelling storylines and themes for customer interactions
 </li>
 <li>
 Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
 </li>
 <li>
 Passion and energy in all customer interactions
 </li>
 <li>
 This is a 6-month fixed term contract, with potential of being renewed.
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 442883 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations:
 
 
</div>

Cloud ERP Senior Solution Advisor (Temporary Contract)

Future Group Language Solutions

<div>
 
 Jadeer
 
 is hiring a
 
 Customer Care Advisor
 
 on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.
 
 
 Job Title:
 
 Customer Care Advisor
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional and timely manner.
 </li>
 <li>
 Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
 </li>
 <li>
 Resolve complaints efficiently while ensuring compliance with company policies and service standards.
 </li>
 <li>
 Accurately document customer interactions and update CRM systems with relevant information.
 </li>
 <li>
 Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
 </li>
 <li>
 Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
 </li>
 <li>
 Stay updated on products, services, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to continuous improvement initiatives by sharing customer feedback and insights.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Commerce, Communications, or a related field (preferred).
 </li>
 <li>
 0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).
 </li>
 <li>
 Excellent verbal communication skills in English and Arabic.
 </li>
 <li>
 Strong problem-solving abilities and customer-oriented mindset.
 </li>
 <li>
 Ability to handle high call volumes and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency in using CRM systems and basic computer applications.
 </li>
 <li>
 Flexibility to work rotational shifts, including weekends and public holidays if required.
 </li>
 <li>
 Strong interpersonal skills, adaptability, and a positive attitude.
 
 
 
 </li>
 </ul>
 If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.
</div>

Customer Care

Concentrix

<div>
 
 Job Title:
 
 
 
 Customer Service - Chat &amp; Email Vacancy
 
 
 
 
 
 
 
 Job Description
 
 
 :Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success
 
 
 ?The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 .
 
 Requirements
 
 
 
 :-- GRADs on
 
 
 ly- English level B2 or above is a MU
 
 
 ST- Ready to start immediate
 
 
 ly-Flexible with night &amp; Over night shif
 
 
 
 
 
 
 ts
 
 Benefits
 
 
 
 :-- Transportation Provi
 
 
 ded- Social &amp; Medical insura
 
 
 nce- Immediately Hir
 
 
 ing- Night Shifts Allowa
 
 
 nce- 24/7 Shi
 
 
 fts-Competitive Sal
 
 
 
 
 ary
</div>

Customer Service Representative - Chat and Email

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site.
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, chat and email, this position is responsible for processing customer orders, providing/receiving information, as well as providing basic customer service support.
 
 
 
 
 
 Work location: New Cairo, Cairo
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start
 
 immediately
 
 .
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

Explore 306+ Vas service advisor subaru in Cairo this April. Find roles across top companies and apply now to boost your career.