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vendor manager hr engineering

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 10 years of experience in operations or business management, vendor management and quality assurance.
 </li>
 <li>
 10 years of experience using analytics or applying project management tools to address business problems.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience managing vendors that provide software, hardware, telecom and other IT products and services.
 </li>
 <li>
 Experience in project management and vendor management with the ability to execute, multi-task and delegate efficiently.
 </li>
 <li>
 Ability to manage multiple IT vendors across many Google stakeholder groups simultaneously.
 </li>
 <li>
 Ability to think globally and strategically, influencing change across a complex organization.
 </li>
 <li>
 Excellent communication skills with the ability to articulate complex ideas in easy to understand terms.
 </li>
 <li>
 Excellent problem-solving skills with attention to detail.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 A problem isn&rsquo;t truly solved until it&rsquo;s solved for all. That&rsquo;s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you&rsquo;ll lead complex, multi-disciplinary projects from start to finish &mdash; working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
 
 
 The Corporate Engineering builds the technical foundation behind Google&rsquo;s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. Corporate Engineering is the team that builds and maintains the infrastructure that powers Google. We are responsible for designing, building, securing, and operating the systems that keep Google running smoothly. Our mission is to enable Googlers to do their best work by providing them with the reliable, secure, and scalable infrastructure they need. Our goal is to be the world's leading provider of enterprise technology solutions.
 
 
 At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google&rsquo;s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Define and execute the overarching Keep The Lights On (KTLO) vendorization strategy for the HR application portfolio, ensuring operational excellence through the establishment of key performance indicators for uptime and incident response.
 </li>
 <li>
 Serve for strategic HR technology vendors and ensure alignment on delivery Service Level Objectives (SLOs), security, release schedules, and long-term technical roadmaps.
 </li>
 <li>
 Partner with finance and procurement to provide technical oversight on vendor agreements, license utilization, and service consumption, ensuring optimal value and technical alignment.
 </li>
 <li>
 Lead response to major system incidents within the KTLO portfolio, acting as an escalation point. Drive the post-incident review (PIR) process and own the resulting problem management road-map to ensure permanent fixes.
 </li>
 <li>
 Provide regular updates on KTLO program status, vendor performance, and risks to all stakeholders. Lead change management efforts related to KTLO program within the engineering teams.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Vendor Manager, HR Engineering

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 GWS Senior Program Manager &ndash; Team Lead
 
 
 
 The McDonald&rsquo;s Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. We are McDonald&rsquo;s customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner &amp; world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's and the Global Business Services function.
 
 
 
 
 
 As
 
 GWS Senior Program Manager &ndash; Team Lead
 
 you are responsible for leading the overall strategy, governance, and execution of a scalable and compliant contingent labor program. This includes oversight of all processes, policies, systems, vendors, and internal stakeholders involved in the onboarding, access management, and offboarding of both temporary labor and access-only contractors. This role serves as the internal business owner for all contingent workforce activity and is critical in shaping a secure, efficient, and globally aligned program.
 
 
 The environment can be fast paced and requires someone who is flexible, biased for action, detail oriented, and comfortable tracking and diving deep through many threads of work. Key customers and stakeholders include McDonald's Department Leaders, Indirect Sourcing &amp; Procurement (IS&amp;P), Legal, Finance, Global Technology, Internal Audit and external partners.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead strategic program oversight. Own the full lifecycle of the contingent workforce program, including temporary labor and access-only contractors, with accountability for service delivery, program adoption, risk mitigation, and overall performance.
 </li>
 <li>
 Lead the Global Workforce Solutions team (6-7 direct reports) through strong people leadership principles. Manage, mentor, and develop a cross-functional team. Create a collaborative culture of accountability, growth and service excellence.
 </li>
 <li>
 Develop and govern program policies &amp; processes. Design, implement, and continuously improve end-to-end processes for requisition intake, onboarding, access provisioning, offboarding, contractor data governance, and compliance.
 </li>
 <li>
 Own the VMS provider relationship and platform strategy. Acts as business owners and primary liaison with the VMS provider, overseeing roadmap planning, system enhancements, issue resolution and partnership performance. Ensure the VMS platform aligns with program goals and evolves with business needs.
 </li>
 <li>
 Own and manage contingent workforce approved staffing vendors relationships. Define and manage SLAs, KPIs, and quarterly business reviews.
 </li>
 <li>
 Oversee all contingent labor-related contracts. Lead renewals, pricing negotiations, and risk reviews in partnership with Legal and IS&amp;P.
 </li>
 <li>
 Act as primary business liaison and internal advisor for contingent workforce. Serve as the trusted point of contact for McDonald's Department Leaders, IS&amp;P, Legal, Global Technology, Internal Audit and Global People on all matters related to contingent workforce strategy and execution.
 </li>
 <li>
 Drive program reporting and optimization. Monitor spend, contractor population trends, access metrics, and lifecycle compliance. Use insights to drive improvements.
 </li>
 <li>
 Follow industry trends through associations and regularly benchmarking with peer organizations and evaluating external trend information to proactively identify and develop initiatives that will ensure McDonald's is a leader in the effective utilization and compliance of their external workforce
 </li>
 <li>
 Continuous improvement of VMS, including configurations that ensure controls are executed properly, enhancements that optimize customer experience, and reporting mechanisms that provide relevant data.
 </li>
 <li>
 Support global program expansion in partnership with IS&amp;P. Lead the expansion of the contingent workforce model internationally, ensuring governance and compliance across regions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 11+ years of experience in contingent workforce management, vendor management, HR operations, or procurement.
 </li>
 <li>
 Track record of building team collaborative and high-performing team culture. Experience in managing teams through change.
 </li>
 <li>
 Proven expertise in stakeholder engagement and cross-functional alignment across HR, Legal, IT, and Procurement.
 </li>
 <li>
 Deep knowledge of contingent workforce best practices, contractor classifications, onboarding workflows, and compliance.
 </li>
 <li>
 Strong functional and technical expertise in VMS platforms, with hands on experience in configuration, workflow design and optimization to align program goals.
 </li>
 <li>
 Strong background in contract negotiation, vendor oversight, and performance management.
 </li>
 <li>
 Demonstrated ability to build scalable processes and drive continuous improvement initiatives.
 </li>
 <li>
 Experience with VMS platforms (e.g., Fieldglass, Beeline) and integration with HR/IT systems.
 </li>
 <li>
 Excellent communication and influencing skills, capable of interacting with executive leadership.
 </li>
 </ul>
</div>

Senior Manager, Global Workforce Solutions [T500-19991]

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Hyderabad, Telangana, India; Bengaluru, Karnataka, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 7 years of experience as an HR Business Partner or HR Generalist providing consultations to the business on performance management, workplace queries, etc.
 </li>
 <li>
 Experience in managing multiple stakeholders.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in HR, people programs, or people related roles.
 </li>
 <li>
 Experience with cross-functional collaboration.
 </li>
 <li>
 Experience with coaching and mentoring.
 </li>
 <li>
 Excellent investigative and problem solving skills, with the ability to organize and analyze data using Human Resource Information System (HRIS) for reporting.
 </li>
 <li>
 Excellent teamwork and organizational skills.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.
 
 
 People Experience (PX) is the team at Google that delivers hire-to-retire experiences for employees. We deliver global Human Resource (HR) processes that are personalized and delightful for candidates. PX teams span Recruiting, Problem-solving and Planning, HR Operations, Vendor Management, Service Model Excellence, and Employee and Market-level HR support.
 
 
 In this role, you will work with Google employees, People Partners and other People Operation (POps) teams to provide personalized guidance, support, and solutions on people operations related activities requiring expertise and depth across multiple organizations and specialties. You will ensure that employees experience the best that HR has to offer. You will focus on employee experiences, provide responses, share knowledge and experiences with team members, and balance needs with philosophy, principles, and available resources.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate across organizational boundaries, and navigate the People Operations (POps) ecosystem to influence people's priorities and solutions in service of the business, product, or market.
 </li>
 <li>
 Drive operational excellence across the organization to improve processes, operations, and service delivery, and influence forward thinking interventions, process and product improvements that enable a better employee experience.
 </li>
 <li>
 Act as a HR advisor, mentor, and partner to employees, managers, and leaders, and manage risk mitigation and de-escalating/resolving HR matters.
 </li>
 <li>
 Provide HR guidance, managing clients, business, and company needs against risks, to solve HR problems, build relationships, and increase manager, and leader capability.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

People Consultant

Microsoft

<div>
 
 Overview
 
 
 
 Overview:
 
 
 The role of the Lease Construction Manager (LCM) requires interpersonal, communication, organizational skills,
 
 
 ability to self-direct, background in datacenter design, engineering, controls, operational requirements,
 
 
 managing teams and vendors, and an emphasis on project/construction management.
 
 
 The Lease Construction Manager is ultimately responsible for the complete project delivery of Ready for Service
 
 
 (RFS) for each lease site location. The LCM is responsible for ensuring that each project meets the Data Center
 
 
 Development (DCD) guidelines and standards, which may be adjusted from time-to-time based on best practices
 
 
 and Lesson Learned drawn from previous projects as well as industry changing best practice. In addition, LCM
 
 
 will be responsible for ensuring that the lease provider is complying with the Microsoft requirements in the
 
 
 lease contract when delivering a project.
 
 
 The LCM will coordinate with Microsoft&rsquo;s Subject Matter Experts (SME) and stakeholders to support the efforts
 
 
 of achieving RFS for each lease datacenter sites. The LCM will manage the deliveries of projects from lease execution through RFS. In managing the delivery of projects, this position aligns team objectives, business processes, vendor management strategies, and cross-group collaboration efforts with the Data Center Development Project Strategy. The LCM will be a relentless advocate for managing a safe worksite. Safety is one of the four pillars of CO+I&rsquo;s mission in delivering cloud capacity; joined by Quality, Schedule adherence, and Cost Management. In addition, this position will be responsible in reviewing potential lease sites providing preconstruction expertise and assisting site selection teams in providing feedback on lease provider&rsquo;s qualifications. LCM will work closely to support the Datacenter Integration Managers (DCI-ITIM) across regions and their respective local sites.
 
 
 
 Responsibilities
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 The LCM will be a relentless advocate for managing a safe worksite.
 </li>
 <li>
 The LCM will be responsible for identifying and managing stakeholder dependencies and construction deliverables and handoffs with the following Microsoft teams: E2E (End-to-End), Security (DCPS), Data Center Engineering (DCE), Data Center Operations (DC Ops), Site Selection and Acquisition (SSA), Environmental Health &amp; Safety (EHS).
 </li>
 <li>
 The LCM will manage lease providers and support associated teams &amp; partners in the delivering RFS &ldquo;Ready for Service&rdquo;
 </li>
 <li>
 This position will require travel up to 50% of the time to datacenter sites
 </li>
 <li>
 Manage &amp; support vendor contracts
 </li>
 <li>
 The LCM will be responsible for ensuring regional goals of delivering capacity are aligned to business OKRs
 </li>
 <li>
 Identify and track Key Performance Indicator (KPI) to help with improvement in delivery of RFS. Provide feedback and insight to leadership on areas of improvement
 
 
 </li>
 </ul>
 Budget and Controls
 
 
 Monitors the approved project budget, provides oversight, and suggests necessary adjustments for project controls (e.g., Project Expenditure Request (PERs), Professional Services Request (PSRs), Change Orders, Pay Applications, etc.).
 
 
 Change Management
 
 
 Partners with the Internal Cloud Operations + Innovation (CO+I) and other Microsoft key stakeholders (e.g., Commercial Software Engineering [CSE], and Real Estate &amp; Facilities [RE&amp;F], etc.) and shares updated process flow information with the project team to ensure new processes are being followed that increase program cost savings and improve overall cycle-time and efficiencies.
 
 
 Coordination
 
 
 Attends and advises during scheduled owner/architect/contractor and other project meetings.
 
 
 Drives Results
 
 
 Facilitates the delivery of metro-based/campus projects (e.g., new construction and/or retrofits) by making timely data-based decisions in partnership with the local project team and key stakeholders. Champions team and project goals, adhering to business processes, engaging vendor relationships when/where applicable, and fostering positive cross-group collaboration efforts aligned to the program strategy and milestones.
 
 
 Financial Acumen
 
 
 Creates and applies best practices to identify and incorporate cost-effective solutions for the strategic and tactical delivery of a construction project. Applies influence, strategy, and decision-making to drive solutions, schedules, and manages change with clients, sponsors, and vendors.
 
 
 Goal Alignment
 
 
 Collaborates and contributes needed technical knowledge to internal teams (e.g., Engineering, Operations, Center for International Social Science Research [CISSR], Commercial Software Engineering [CSE], Legal, Project Controls, etc.) and General Contractors/Subcontractors to maintain the corporate vision and goals for the project.
 
 
 Managing Resources
 
 
 Oversees timely execution of all procurement activities associated with resourcing and materials necessary for delivering program(s) on time and within project budget forecasts. Evaluates resources and ensures adequate staffing and materials for job completion.
 
 
 Project Management
 
 
 Drives campus-based delivery solutions (e.g., new or retrofit data center facilities). Analyzes technical information and provides recommendations to support solutions. Assists campus teams in establishing goals for project teams, assigning responsibilities, measuring performance, and seeking and delivering feedback to achieve timely results.
 
 
 Project Tracking
 
 
 Assists with creating and reporting on project progress regarding scope, schedule, standards, and budget.
 
 
 Risk Mitigation
 
 
 Communicates risk mitigation goals and develops metrics, dashboards and/or scorecards to track, communicate, and drive progress. Suggests actions to support organizational and national safety goals.
 
 
 Safety and Regulation
 
 
 Represents Microsoft as a safety leader and advocate on all Campus/Metro construction programs, ensuring adherence to safety standards and regulatory requirements (e.g., Occupational Safety and Health Administration [OSHA], or equivalent) to ensure compliance and aggressive management of risk. Conducts routine safety program, project, and contractor audits, and performs and participates in incident investigations.
 
 
 Technical Acumen
 
 
 Reviews engineering documentation/designs, site, and building plans by examining and analyzing technical information. Identifies potential risks/gaps and provides recommendations to project teams that mitigate risk, and improve overall constructability. Aligns project/program delivery with execution procedures and standards, and ensures alignment with organizational standards and commitments.
 
 
 Vendor Management
 
 
 Advises and monitors the performance of vendors and/or contractors, ensuring compliance with contracts and prior audit results. Reviews vendor performance relative to cash flow and budget summaries (with the cost management team) and clarifies those reports in presentations to the delivery and executive teams.
 
 
 Vendor Selection
 
 
 Reviews and approves vendor scope of work, design review of site and building plans, pay-application, and invoices.
 
 
 Embody our Culture &amp; Values Culture | Microsoft Careers
 
 
 
 Qualifications
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 (Bachelor's Degree in Construction Project Management, Engineering, or related field AND 10+ years related experience (OR equivalent experience).
 </li>
 <li>
 5+ years in construction project management of Datacenters or Mission Critical Facilities
 </li>
 <li>
 Self-starter with demonstrated ability to manage multiple priorities, projects, and deadlines simultaneously
 </li>
 <li>
 Experience managing large scale enterprise projects with both localized and virtual teams.
 </li>
 <li>
 Cross-group collaborator and influencer across teams and organizations with proven success in participating in cross-functional teams to deliver on key projects.
 </li>
 <li>
 Must be able to work within a dynamic team of full-time employees and consultants
 </li>
 <li>
 High personal standard to deliver a thoughtful, polished and quality work product.
 
 
 </li>
 </ul>
 #COICareers and #EPCCareers
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Lease Construction Project Manager

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical, Mechanical, Industrial, Construction Engineering, Construction Management or equivalent practical experience.
 </li>
 <li>
 10 years of experience in mission critical facility design and construction environments.
 </li>
 <li>
 3 years of experience developing and managing managers.
 </li>
 <li>
 Experience with project and vendor management.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 15 years of experience in mission critical facility design and construction environments.
 </li>
 <li>
 Experience in managing construction projects within an international working environment or with commercial agreement management and procurement.
 </li>
 <li>
 Experience in managing vendor relationships, with the knowledge of standard practices in the design and construction industry.
 </li>
 <li>
 Experience in working within the mission critical sector.
 </li>
 <li>
 Experience with data center equipment/environments, including switchgear, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, and fire safety systems.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a Data Center Services Manager (DCS), you will be fully involved in nearly every aspect of the design development and localization, procurement, schedule and cost management, delivery, commissioning, handover and close-out of our data centre projects, including facility upgrades within operational data centres. You will partner with our local/regional facility managers, plant engineers, our design, project controls, delivery, and commissioning teams, to develop scalable solutions at pace. In this role, you will manage complex schedules, budgets and broad inter-dependencies, all while maintaining industry leading EHS and Quality standards.You will use your communication, collaborative and organizational skills.
 
 
 The AI and Infrastructure team is redefining what&rsquo;s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
 
 
 We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive the development of localized designs leveraged from programmatic design, supporting procurement, construction, commissioning, closeout to the operations team while meeting safety, cost, schedule and quality goals and established customer requirements.
 </li>
 <li>
 Establish and maintain delivery models and global relationships with multiple vendors, measuring Key Performance Indicators (KPIs) and metrics.
 </li>
 <li>
 Develop growth plans and lead talent recruitment initiatives, delivering onboarding programs to ensure the success of newly-added team members.
 </li>
 <li>
 Lead the identification, selection and onboarding of new regional contractors and vendors to increase the current bench.
 </li>
 <li>
 Manage a large, campus-wide data center construction and delivery organization with the DCS Manager as the single point of accountability and oversight new construction projects, or large capital improvement projects in existing facilities, utilizing internal and extended workforce resources.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Data Center Services Manager

Amazon

<div>
 
 Description
 
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.
 
 
 Key job responsibilities
 
 
 Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.
 
 
 <ul>
 <li>
 Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
 </li>
 <li>
 Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources or related field
 </li>
 <li>
 3-5 years&rsquo; relevant experience in the areas of HR Partnering
 </li>
 <li>
 Strong HR acumen, including strong problem-solving skills, critical thinking and analysis
 </li>
 <li>
 Experience working in a highly matrixed organization.
 </li>
 <li>
 Ability to identify problems and drive appropriate solutions independently
 </li>
 <li>
 Proven track record of successfully partnering with senior-level stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's degree in Human Resources or related field
 </li>
 <li>
 Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven
 </li>
 <li>
 Proven ability to prioritize, meet deadlines and make the best use of available resources
 </li>
 <li>
 Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations
 </li>
 <li>
 Coaching and consulting skills; Ability to work with and influence multiple stakeholders
 </li>
 <li>
 Experience developing and implementing country level or regional HR programs or initiatives
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 13 SEZ
 
 
 Job ID: A3127182
</div>

HR Partner, Amazon International Stores

GMR Hyderabad International Airport Ltd

<div>
 
 Job Purpose
 
 
 
 The position is crucial for ensuring the integrity and effectiveness of the Feedback Management System, which is vital for maintaining high customer satisfaction. By managing customer issues throughout their lifecycle, maintaining accurate correspondence data, and understanding customer needs, this role directly contributes to enhancing the overall customer experience. Additionally, the position involves executing surveys to capture the Voice of the Customer, developing problem-solving methodologies, and driving process improvements. Collaboration with stakeholders and adherence to ISO standards ensures a customer-focused approach that aligns with the organization's mission to create lifetime customers and deliver consistent, high-quality service.
 
 
 
 ORGANISATION CHART
 
 
 
 Head - Passenger Experience / CPEO --&gt; Associate Manager- Passenger Experience
 
 
 
 Key Accountabilities
 
 
 
 Responsibilities Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 To keep track of All departmental MIS and update it on periodic basis/as and when required
 </li>
 <li>
 MIS up to date
 
 
 </li>
 </ul>
 
 Aesthetics &amp; Branding Standardization
 
 
 
 <ul>
 <li>
 Undertake daily/scheduled audits and support Manager-Pax EX in collation of findings
 </li>
 <li>
 Update observation status in the tracker periodically.
 </li>
 <li>
 Daily/scheduled walkthrough Reports
 </li>
 <li>
 Audit Trackers
 
 
 </li>
 </ul>
 Event &amp; D&eacute;cor Management
 
 
 
 Support Head- Pax Experience In Below
 
 
 
 <ul>
 <li>
 Ensure smooth execution of planned passenger experience events and airport decor as per the annual event calendar.
 </li>
 <li>
 Coordinate with Corporate Communication/ BD-Non Aero Team for Events and D&eacute;cor Management for passenger engagement
 </li>
 <li>
 Ensure on ground coordination with various stakeholders for d&eacute;cor and events for material movement, tool permit, safety clearances, work permits etc.
 </li>
 <li>
 Ensure the safety norms adherence while execution of events and decors
 </li>
 <li>
 Build a database for event management companies and ensure the highest quality of execution in close coordination with the vendor for Brand enhancement and passenger appreciations.
 </li>
 <li>
 Ensure smooth execution of planned passenger experience events and
 </li>
 <li>
 Adherence to the event Calendar
 </li>
 <li>
 Seamless Execution of events
 
 
 </li>
 </ul>
 
 Passenger Journey Mapping And Experience Enhancement
 
 
 
 <ul>
 <li>
 Observe gaps in current service delivery mechanism, review passenger requirements based on VOC (voice of Passengers), compare VOC vs VOB (Voice of Business) and infrastructure requirements to meet passenger expectations.
 </li>
 <li>
 Must have Balance of Technology and Human Touch points.
 
 
 </li>
 </ul>
 Interact with Passengers during the full life cycle of the passenger Experience journey to ensure a positive Passenger experience.
 
 
 <ul>
 <li>
 Journey Mapping Tracker
 
 
 </li>
 </ul>
 
 Admin/ Misc Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.
 </li>
 <li>
 Keep a record of all MIS and departmental Documentation.
 </li>
 <li>
 Undertake any other miscellaneous requirements of the department
 </li>
 <li>
 Timely PR/PO
 </li>
 <li>
 No pending invoices
 </li>
 <li>
 MIS up to date
 
 
 </li>
 </ul>
 Safety &ndash;
 
 
 <ul>
 <li>
 Ensure safety is incorporated in all processes, initiatives
 </li>
 <li>
 Ensure safety is incorporated, monitored and managed in vendor contracts
 </li>
 <li>
 Ongoing
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 Responsibilities Key Performance Indicators (KPIs)
 
 Vendor Management (PR to Payment):
 
 
 
 <ul>
 <li>
 Ensure all PR /PO are executed within set timeframes by internal coordination with Procurement, Finance, MAG etc.
 </li>
 <li>
 Ensure vendor bills are submitted in a timely manner.
 </li>
 <li>
 Follow up vendor payments are made in a timely manner, ensuring departmental clearance of all invoices.
 </li>
 <li>
 Keep departmental AOP data and expenses data updated.
 </li>
 <li>
 Monitor SAP entries.
 </li>
 <li>
 Timely PR/PO
 </li>
 <li>
 No pending invoices Admin/ Misc Responsibilities:
 </li>
 <li>
 Support/Assist Manager- Pax Ex to Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.
 </li>
 <li>
 Keep a record of all MIS and departmental Documentation.
 </li>
 <li>
 Undertake any other miscellaneous requirements of the department.
 </li>
 <li>
 Keep track of All departmental MIS and update it on periodic basis/as and when required.
 </li>
 <li>
 Up to date MIS Safety:
 </li>
 <li>
 Ensure safety is incorporated in all processes, initiatives.
 </li>
 <li>
 Ensure safety is incorporated, monitored, and managed in vendor contracts.
 
 
 </li>
 </ul>
 
 EXTERNAL INTERACTIONS
 
 
 
 <ul>
 <li>
 Coordinate with various Stakeholders like CISF, RAXA, concessionaires etc. for passenger experience initiatives /decors
 </li>
 <li>
 Coordination with External Vendors for events &amp; D&eacute;cor
 
 
 </li>
 </ul>
 Service Providers
 
 
 
 INTERNAL INTERACTIONS
 
 
 
 Coordination with internal departments like Operations, Business Development, SPG and Finance for PR/PO and invoice clearances
 
 
 
 FINANCIAL DIMENSIONS
 
 
 
 <ul>
 <li>
 Invoicing
 </li>
 <li>
 PR/PO SAP Process
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Will be coordinating with GHIAL employees and outsourced employees
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Any bachelor&rsquo;s degree (Preferably Hospitality)
 </li>
 <li>
 Event management
 </li>
 <li>
 Knowledge of SAP modules
 </li>
 <li>
 Exposure to project Management will be an added advantage
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8-12 years of relevant experience
 </li>
 <li>
 Having a fair understanding of event management and d&eacute;cor
 </li>
 <li>
 Fair understanding of MS office
 </li>
 <li>
 Experience in the Airport Sector/ Airlines/Retail will be an added advantage.
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Quality Assurance (Practitioner)
 </li>
 <li>
 Brand Management, Aesthetics and Standardization (Practitioner)
 </li>
 <li>
 Information Management and Analysis (Practitioner)
 </li>
 <li>
 Regulatory, Compliance and Audit frameworks Knowledge (Practitioner)
 </li>
 <li>
 Passenger Journey Mapping (Practitioner)
 </li>
 <li>
 Passenger Insights (Practitioner)
 </li>
 <li>
 Safety Management (Practitioner)
 </li>
 </ul>
</div>

Associate Manager Passenger Experience

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