(hebrew & english) customer support consultant, hospitality (remote)

(hebrew & english) customer support consultant, hospitality (remote) Jobs in Istanbul

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vision customer service team leader

Dyson

<div>
 Assistant Store Manager - &Idot;stanbul &Idot;stinye Park - On-site
 <br/>
 <br/>
 The Assistant Store Leader supports the Store Leader in the daily operations of the Dyson store, guiding the team and ensuring the flawless delivery of the brand experience. This role requires hands‑on leadership, coaching, and active engagement on the shop floor to drive both operational excellence and exceptional customer experience. The Assistant Store Leader contributes to store targets, supports team development, and ensures Dyson&rsquo;s innovative brand standards are consistently executed.
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 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Entrepreneurship &amp; Commercial Focus
  </li>
  <li>
   Identify opportunities to increase sales and improve customer satisfaction, and provide recommendations to the Store Leader.
  </li>
  <li>
   Support the testing and implementation of new services, process improvements, and operational enhancements.
  </li>
  <li>
   Track and execute actions that contribute to overall store performance.
  </li>
  <li>
   Share observations related to stock, services, and operations with the Store Leader and relevant managers.
  </li>
  <li>
   Customer Experience &amp; Brand Standards
  </li>
  <li>
   Ensure Dyson&rsquo;s high customer experience standards are fully implemented in the store.
  </li>
  <li>
   Handle customer complaints at the first stage and escalate to the Store Leader when necessary.
  </li>
  <li>
   Create personalized and meaningful customer interactions with the team, fostering strong brand ambassadors.
  </li>
  <li>
   Collaborate with the Store Leader and relevant teams to execute activities within the Retail Activations calendar.
  </li>
  <li>
   Leadership, Talent Management &amp; Team Development
  </li>
  <li>
   Support the Store Leader in recruitment, onboarding, training, and development of team members.
  </li>
  <li>
   Contribute to daily goal setting, performance tracking, and feedback processes.
  </li>
  <li>
   Help build a positive, motivated, and collaborative team culture.
  </li>
  <li>
   Take an active role in daily floor leadership, demonstrating excellent customer experience and operational execution.
  </li>
  <li>
   Business Performance &amp; Strategy Execution
  </li>
  <li>
   Contribute to improving key store performance metrics (sales, conversion rate, NPS, average basket size, cross‑selling, etc.).
  </li>
  <li>
   Monitor results, identify trends, and share insights with the Store Leader to support action planning.
  </li>
  <li>
   Ensure local operational and visual strategies are correctly implemented in the store.
  </li>
  <li>
   Play an active role in store preparation during peak periods.
  </li>
  <li>
   Operations, Compliance &amp; Asset Protection
  </li>
  <li>
   Ensure compliance with Dyson&rsquo;s standards for operations, safety, cash handling, health &amp; safety, and loss prevention.
  </li>
  <li>
   Support the protection of all confidential information, including customer, team, and business data.
  </li>
  <li>
   Take responsibility for opening/closing procedures, stock accuracy, store maintenance, and daily operational tasks.
  </li>
  <li>
   Work with the Store Leader to resolve issues affecting operations or team performance.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Success Metrics
 <br/>
 <br/>
 <ul>
  <li>
   Customer Experience &amp; Brand: NPS, Mystery Shopper results, store experience feedback
  </li>
  <li>
   Profitability &amp; Performance: Contribution to sales targets, conversion rate, average basket size, cross‑selling
  </li>
  <li>
   Team &amp; Talent: Team engagement, training completion rates, contribution to development plans
  </li>
  <li>
   Operational Excellence: Stock accuracy, shrinkage, visual compliance, audit results
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-4 years of team management experience.
  </li>
  <li>
   Good level of English.
  </li>
  <li>
   Experience in management or supervisory roles within fast‑paced, customer‑focused retail environments.
  </li>
  <li>
   Proactive, energetic, solution‑oriented, and comfortable taking initiative.
  </li>
  <li>
   Strong communication, decision‑making, and problem‑solving skills.
  </li>
  <li>
   Availability to work weekends and peak trading periods.
  </li>
  <li>
   Proven success in exceeding sales targets and delivering operational excellence.
  </li>
  <li>
   Ability to manage ambiguity and make sound decisions under pressure.
  </li>
  <li>
   Strong ethical standards, emotional intelligence, and the ability to build trust.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Dyson is an equal opportunity employer. We know that great minds don&rsquo;t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
 <br/>
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</div>


Assistant Store Manager - İstanbul İstinye Park

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 <br/>
 <br/>
 <ul>
  <li>
   Assistant Store Manager in daily operations and overall management of the store
  </li>
  <li>
   Lead and motivate the sales team to achieve store sales goals and objectives
  </li>
  <li>
   Provide exceptional customer service by addressing customer inquiries and resolving issues
  </li>
  <li>
   Ensure product displays, signage, and merchandising standards are maintained throughout the store
  </li>
  <li>
   Assist in training and onboarding new employees to ensure a knowledgeable team
  </li>
  <li>
   Monitor inventory levels and assist in managing stock replenishment and orders
  </li>
  <li>
   Conduct regular store audits to ensure compliance with company policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a retail management or supervisory role
  </li>
  <li>
   Strong leadership and team-building skills with the ability to motivate others
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to analyze sales data and make informed decisions
  </li>
  <li>
   Detail-oriented with strong organizational skills
  </li>
  <li>
   Flexibility to work various shifts, including weekends and holidays
  </li>
  <li>
   Univercity diploma required; a degree in business or a related field is a plus
  </li>
 </ul>
</div>


Assistant Store Manager Viaport (Kurtköy)

Hewlett Packard Enterprise | HPE

<div>Global Technical Support Engineer<p><br>
</p>This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p><b><i>Job Family Definition:</i></b></p><p>
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.</p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.</p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.</li><li>
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .</li><li>
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.</li><li>
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.</li><li>
Review and may resolve complex business issues.</li><li>
Excellent communication skills. Add case resolution to KMS.</li><li>
Understand and utilize Information Technology Information Libraries (ITIL).</li><li>
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.</li><li>
Partners frequently with the Sales Pursuit team.</li></ul><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Graduated from relevant technical university programs. BA/BS or equivalent experience preferred.</li><li>
8+ years experience in relevant technologies and customer environments.</li><li>
Technical certification in HPE products</li><li>
Relevant industry qualification where applicable.</li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>Excellent verbal and written communication skills in language to be supported.</li><li>
Experience in troubleshooting in a technical environment.</li><li>
Excellent analytical and problem solving skills.</li><li>
Software and hardware knowledge of computing, storage and peripheral devices.</li><li>
Advanced proficiency with case management databases and tools.</li><li>
Superior customer service skills.</li><li>
Phone and remote support.</li><li>
Partners frequently with the Sales Pursuit team.</li><li>
Ability to solve and document solutions for usage of other technicians and customers.</li><li>
Ability to mentor new agents.</li><li>
Ability to lead resolution activities with escalated customers.</li><li>
Ability to contribute to technical action plans.</li><li>
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).</li><li>
HPE Storage, Compute, SAN and Hyperconverged solutions like Simplivity.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#turkey
#operations<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Specialist<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Global Technical Support Engineer

Arista Networks

<div><b>Company Description</b><p><br>
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.</p><p>
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.</p><p>
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.</p><b><br>
Job Description</b><p><b><br>
Who You'll Work With</b></p><p>
As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista&rsquo;s technical resources to achieve your customer&rsquo;s business outcome. You&rsquo;ll partner with some of the most skilled Customer Engineers in the industry in addition to Professional Services and our Executive teams to help them understand how to execute on your customer&rsquo;s behalf. Our sales teams have a culture of team success, where you&rsquo;ll collaborate and be supported by like minded sales professionals.</p><p>
This role will be employed as contractor on a B2B basis.</p><p><b>
What You'll Do</b></p><ul><li>
The Major Account Manager will bring with you deep experience of working with Enterprise customers in T&uuml;rkiye.</li><li>
You will identify, develop and close sales opportunities across the Arista product portfolio including Data Centre and Campus Networking platforms including our Cloud based WI-FI and POE switches. In addition, the product portfolio includes the Arista Routing Platform, Cloud Vision (network automation &amp; telemetry), and our DMF Fabric Monitoring, NDR, Endpoint and AI-driven Network Identity Management solutions.</li><li>
Your remit will be to win and grow both new and existing business across a portfolio of accounts. Experience can come from a number of verticals including: Transportation, Energy, Pharmaceutical or Manufacturing.</li><li>
Establishing productive, professional relationships with key personnel in assigned agencies</li><li>
Creating and executing targeted account plans in concert with partner managers and sales engineering team.</li><li>
Establish customer demand through pre-engagement planning, research, and solution alignment to mission.</li><li>
Manage and align year 1 to year 3 business priorities across a named account territory.</li><li>
Create a marketing plan aligned with named accounts and territory.</li></ul><p><b>
LI-ES1</b></p><b><br>
Qualifications</b><p><br>
You are a driven sales leader with a proven track record of pursuing and closing large big bet deals within large enterprise organizations. You will posses:</p><ul><li>
This role will be employed as contractor on a B2B basis.</li><li>
A minimum of 10 years of Sales experience with a focus on developing Enterprise accounts in T&uuml;rkiye.</li><li>
Working knowledge of selling networking equipment (Router, Switch, SDN, SD-WAN, Campus Networks, Network Virtualization, NFV,), data center, and/or network automation solutions are prerequisites.</li><li>
Bachelor Degree (BA/BS,CS,BBA) or equivalent. MBA desirable.</li><li>
Currently resident in T&uuml;rkiye. This is a home working / field based role.</li><li>
Fluent in both Turkish and English.</li><li>
Demonstrated leadership skills to lead both internal cross functional teams within Engineering, Legal, Marketing and external partners.</li><li>
Proven navigation of End User requirements definition through the contracting and resale processes is mandatory.</li><li>
Demonstrated people skills and ability to cultivate and maintain relationships at all levels.</li><li>
Proven track record of building business plans, documenting the processes, and exceeding sales targets.</li><li>
Travel to our customers and regional partners within the territory.</li></ul></div>

Major Account Manager

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What you will do:</b></p><ul><li>
Deliver outstanding customer support via <b>phone calls, chats, and emails;</b></li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul><p><b>
What you need to succeed in this role:
</b></p><ul><li><b>Excellent Hebrew and English skills (C1 for both spoken and written);</b></li><li><b>
At least 6 months of experience in a customer support role;</b></li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul><p><b>
Will be a great plus:
</b></p><ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul><p><b>
Benefits:
</b></p><ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully<b> remotely;</b></li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i><i>Candidate Privacy Notice</i><i>.</i></p></div><p></p>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

Icann

<div><div><p><b>Job Summary:</b></p><p>
We are looking for a <b>Global Support Analyst I</b> (temporary - part-time) to assist ICANN customers through email support, and provide assistance to internal departments as needed.</p><p>
The Analyst uses pre-written responses/Knowledge Base articles for customer inquiries. The Global Support Analyst I (temporary - part-time) assists ICANN customers through email support, and provides assistance to internal departments as needed. This is an Entry Level, part-time role that provides support to our customers on the weekends (Saturday and Sunday only).</p><p><br>
</p><p><b>Key Responsibilities &amp; Duties:</b></p><ul><li>
Responds to customer service inquiries using pre-written responses.</li><li>
Handles basic inquiries with minimal assistance.</li><li>
Consistently works on and handles cases systematically as they arrive in the queue.</li><li>
Collaborates with ICANN staff to resolve inquiries.</li><li>
Manages opens cases and follows up to ensure cases are resolved within defined Service Level Targets (SLTs).</li><li>
Performs against set KPIs such as customer service satisfaction scoring received through survey feedback.</li><li>
Performs all case handling and tasks with high quality and in line with ICANN policies and procedures.</li><li>
Ensures smooth transfer of case assignment between team members across all offices and time zones as required.</li><li>
Supports internal stakeholders as needed.</li><li>
Other duties as assigned or requested.</li></ul><p><b>
Required Knowledge, Skills, and Abilities (KSAs):</b></p><p>
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)</p><ul><li>
Broad knowledge and previous experience in providing Customer Support via email or and ticketing system preferred.</li><li>
Excellent verbal and written communication skills.</li><li>
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.</li><li>
Demonstrated ability to interact professionally with a diverse group/executives/customers/ managers/subject matter expert.</li><li>
Exceptional attention to detail.</li><li>
Highly organized with the ability to multi-task.</li><li>
Strong analytical and problem-solving skills.</li><li>
Contributes to a professional, collaborative and rewarding work environment.</li><li>
Very customer service oriented; considerate and friendly demeanor towards customers.</li><li>
CRM software (Salesforce preferred) or helpdesk ticketing system and Microsoft Office Word and Excel (intermediate level) experience preferred.</li><li>
Experience with Jira, Smartsheet, Google Workspace, Slack and Zoom is a plus but not required</li></ul><p></p><p><b><br>
Education and Experience Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
Previous experience in customer support or administrative roles within a corporate environment; multi-channel support experience preferred.</li><li>
Background in data analytics is a plus, but not required.</li></ul><p></p><p><b><br>
Language:</b></p><ul><li>
Fluency, both written and spoken, in English is required.</li><li>
ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.</li></ul><p></p><p><b><br>
Working Conditions &amp; Physical Requirements:</b></p><ul><li><p>
Part-time, remote position.</p></li><li><p>
While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.</p></li></ul>
</div><div><div><div><div>Targeted Base Salary Low:
</div></div><div></div><div><div>Targeted Base Salary High:
</div></div></div></div><div></div><div><div><div><div><p><b><i>Note: </i></b><i>The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate&rsquo;s location, work experience, knowledge, skills and other compensable factors.</i></p></div></div></div></div></div><p></p>

Global Support Analyst I - Temporary Position, Part-Time

Hilton

<div><p>Cluster Reservations Agent</p><p><b>
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955</b></p>
<p>Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.</p>
<p><b>Historic Moments at Hilton Istanbul</b></p>
<ul><li>Hilton Istanbul was the first modern hotel built in Europe after the Second World War.</li>
<li>Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.</li>
<li>stanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.</li>
<li>Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.</li>
<li>Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.</li>
<li>Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong</li>
</ul><p>Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.</p>
<p>As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.</p>
<p><b>THE ROLE:</b></p>
<p>A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
</p><p><b>BENEFITS :</b></p>
<ul><li>Competitive Salary</li>
<li>Health Insurance or Private Pension after 6 months of service</li>
<li>Carpark subscription on team member rate</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.</li>
<li>50% discount on personal food &amp; beverage consumption in the hotels.
</li><li>Social aid package</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Unlimited Training and development opportunities and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
</ul><p><b>What will I be doing?
</b></p><ul><li>Acceptance and entry of reservations by telephone and email</li>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li>
<li>Be aware of occupancy / revenue forecasts / planned figures and act upon to ensure targets are met</li>
<li>Ensure that on a weekly basis the following reports are prepared and circulated to the relevant senior management group summary, group enquiries, group cancellations and tour series forecast</li>
</ul><p><b>What are we looking for?</b></p>
<p>Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:</p>
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul><ul><li>Work Location: Istanbul</li></ul></div>

Cluster Reservations Agent

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