business development manager Jobs in Dubai

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visual merchandising manager

Scope Investment

<p>The Store Manager is responsible for managing the overall store operations, driving sales performance, ensuring operational excellence, maintaining customer service standards, and leading the in-store team. The role requires a dynamic leader with a deep understanding of retail KPIs, people management, inventory control, and local compliance standards. The position is  accountable for profitability, store performance, and team engagement.</p><p> </p><p><strong>KEY RESPONSIBILITIES</strong></p><p> </p><p><strong>1.Sales &amp; Business Performance:</strong></p><p> </p><ul><li>Drive and achieve monthly, quarterly, and annual sales targets and profit objectives.</li><li>Monitor store KPIs including sales target, conversion rates, UPT, ATV and footfall trends.</li><li>Identify opportunities to increase revenue through promotional strategies, upselling, cross-selling.</li><li>Analyse sales performance data and develop action plans to address shortfalls and maximize growth.</li></ul><p> </p><p><strong>2. Store Operations &amp; Compliance:</strong></p><p> </p><ul><li>Ensure smooth day-to-day store operations including opening/closing procedures, cash handling, and administrative duties.</li><li>Maintain high standards of store appearance, hygiene, safety, and visual merchandising in line with brand guidelines.</li><li>Implement and enforce company SOPs including cash management, stock handling, refund/exchange policies, and loss prevention.</li><li>Ensure full compliance with local labor laws, health and safety standards, and government regulations.</li></ul><p> </p><p><strong>3. Team Leadership &amp; Development:</strong></p><p> </p><ul><li>Lead, manage, and develop a team of Sales Associates, Senior Sales Associate, and Store In-Charge.</li><li>Conduct regular performance reviews, one-on-one coaching, and motivational initiatives to drive staff productivity.</li><li>Oversee staff scheduling, leave planning, and floor coverage to ensure operational continuity.</li><li>Foster a collaborative and performance-oriented team culture, recognizing high performers and managing underperformance effectively.</li><li> </li></ul><p><strong>4. Customer Experience &amp; Service Quality:</strong></p><p> </p><ul><li>Maintain a customer-first culture by ensuring staff deliver consistent, high-quality service.</li><li>Handle complex customer issues or escalations promptly and professionally.</li><li>Train the team in product knowledge, upselling techniques, and customer interaction etiquette.</li><li> </li></ul><p><strong>5. Inventory &amp; Merchandising Control:</strong></p><p> </p><ul><li>Monitor inventory levels, identify slow-moving or fast-moving items, and take corrective actions.</li><li>Oversee stock replenishment, stockroom organization, damage reporting, and inter-store transfers.</li><li>Ensure 100% accuracy in stock counts and coordinate periodic audits, stocktakes, and loss investigations.</li><li>Work with the merchandising and buying teams to ensure appropriate product mix and availability.</li></ul><p> </p><p><strong>6. Reporting &amp; Administration:</strong></p><p> </p><ul><li>Submit timely and accurate sales reports, manpower rosters, expense summaries, and operational checklists.</li><li>Track key performance data and prepare monthly dashboards.</li><li>Maintain proper records of store expenses and petty cash.</li><li>Liaise with HR for staffing requirements, disciplinary actions, and grievances.</li></ul><p> </p><p> </p><p><strong>Education &amp; Qualifications;</strong> </p><p> </p><ul><li>Diploma or Bachelor’s degree.</li><li>Language Proficiency in English is a must.</li><li>Specialized Training Customer Service Excellence or Retail Sales Training (Preferred).</li></ul><p> </p><p><strong>Minimum Experience Store Manager: </strong></p><p> </p><ul><li>Minimum 7-9 years of experience in retail, with 3-5 years in a store leadership role.</li><li>Strong experience in high-traffic retail environments and team management is essential.</li><li>Prior experience in fashion retail is preferred.</li><li>Proven track record in team management, customer service, and retail sales achievement.</li></ul><p> </p>

Retail Store Manager (Arabic or Russian Speaker) (Oakley)

Puig

<div><div><p>Brand</p>
<div><p>Byredo</p>
</div><div><p>City</p>
<div><p>Dubai</p>
</div></div><div><p>Work area</p>
<div><p>Retail</p>
</div></div><div><p>Job type</p>
<div><p>Permanent</p></div></div></div><p></p><div><br>
</div><div></div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>The Opportunity</b></h2>
</div><div><p>Reporting to the Middle East Brand Director Niche &amp; Wellness, the Retail Manager &ndash; Byredo is responsible for the overall management of the retail business with full accountability for driving both commercial performance and brand value through retail and wholesale doors across the UAE. In addition this role is also responsible for supporting our market partners in the region. Key to the role is to ensure delivery of sales, profitability, KPI goals and business objectives. The retail manager is a brand ambassador and leader of their teams and should uphold and champion our values. The Retail Manager is accountable for leading their teams in delivering exceptional and consistent customer experience in line with the brand service and proposition, while actively contributing to business strategy, identifying growth opportunities and influencing key drivers such as flagship performance, clientelling and retail experience evolution.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>What you'll get to do</b></h2><br>
</div><p></p><div><div><p><b>Sales Generation</b></p>
<ul><li>Analyze sales reports and data to determine business needs and set forward-looking, opportunity-driven strategies.</li>
<li>Set individual sales and business objectives aligned with each store&rsquo;s needs and goals.</li>
<li>Ensure teams maintain constant client communication through clienteling and CRM, actively building a quality, segmented database to increase sales, loyalty and long-term client value.</li>
<li>Collaborate with Marketing to deliver market-relevant initiatives that drive traffic, conversion and engagement.</li>
<li>Stay up to date on market trends and competitor activity, sharing insights with teams.</li>
<li>Identify and lead business opportunities beyond day-to-day operations to support sustained regional growth.</li>
</ul><p><b>Strategic Leadership &amp; Business Development</b></p>
<ul><li>Drive retail as a strategic pillar of brand development, aligning commercial performance with brand positioning.</li>
<li>Contribute to business planning and decision-making using insights from performance, client behavior and market dynamics.</li>
<li>Identify opportunities to expand across existing stores, new locations and formats.</li>
<li>Shape the evolution of clienteling, CRM, retail experience and flagship positioning across the region.</li>
<li>Provide clear, structured insights and recommendations to support strategic decisions.</li>
</ul><p><b>Profitability</b></p>
<ul><li>Manage and control profitability across stores and region, ensuring gross margin and EBITDA targets are met while identifying opportunities to optimize performance and cost base.</li>
</ul><p><b>Customer Service</b></p>
<ul><li>Lead the delivery of a best-in-class luxury client experience, ensuring differentiation and emotional engagement.</li>
<li>Lead by example with an active presence on the sales floor.</li>
<li>Ensure flagship stores act as benchmark environments for service excellence across the network.</li>
<li>Maintain consistently elevated service standards, including fragrance profiling, evolving with client expectations and brand positioning.</li>
<li>Empower teams to make customer-focused decisions aligned with company values.</li>
</ul><p><b>People Management</b></p>
<ul><li>Build and develop high-performing teams with strong Store Manager leadership.</li>
<li>Develop future leaders to ensure a sustainable succession pipeline.</li>
<li>Drive a performance culture based on clear expectations, accountability and continuous development.</li>
<li>Manage HR issues effectively in line with policies, partnering with HR and the Regional Brand Director as needed.</li>
<li>Conduct performance reviews to identify strengths and development needs.</li>
</ul><p><b>Merchandising &amp; Visual Standards</b></p>
<ul><li>Implement and maintain merchandising and visual guidelines to the highest standards.</li>
<li>Ensure displays, windows and presentation align with campaign guidelines, supporting brand storytelling and client experience.</li>
<li>Partner with In-store, VM teams and Store Managers to ensure appropriate assortment and communicate inventory needs.</li>
<li>Identify and communicate product concerns in a timely manner.</li>
</ul><p><b>Operations</b></p>
<ul><li>Ensure all operational standards are maintained at all times in line with company policies and procedures.</li>
<li>Oversee key operational areas including stock management, scheduling, loss prevention and store compliance, ensuring efficiency, accuracy and minimal disruption to commercial performance.</li>
<li>Act as a coordinator between store network and back-office for smooth execution of activities.</li>
</ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>We'd love to meet you if you have</b></h2>
</div><div><ul><li>Experience within the luxury retail sector.</li>
<li>Previous experience as a Retail/Area Manager leading a team in a multi-site store environment.</li>
<li>Proven ability to combine strong operational execution with strategic thinking and business impact.</li>
<li>Commerciality and proven history of driving sales and maintaining profitability.</li>
<li>The ability to create and maintain a luxury service experience.</li>
<li>Good people skills with emphasis on leading and building teams and fostering cross functional relationships.</li>
<li>Proactive with a strong sense of autonomy.</li>
<li>Ability to lead and drive performance across a multi-site network with strong remote management capability.</li>
<li>Comfortable navigating ambiguity with a flexible and agile approach.</li><br>
</ul><p></p><p>We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>A few things you'll love about us</b></h2>
</div><ul><li>An entrepreneurial, creative and welcoming work culture</li>
<li>A range of learning and development opportunities</li>
<li>An international company with plenty of opportunities to grow</li>
<li>A competitive compensation &amp; benefits package</li>
</ul></div></div></div><div><p>Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.</p>
<p>At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.</p></div></div></div></div><p></p>

Byredo Retail Manager

<p>The Store Manager is responsible for managing the overall store operations, driving sales performance, ensuring operational excellence, maintaining customer service standards, and leading the in-store team. The role requires a dynamic leader with a deep understanding of retail KPIs, people management, inventory control, and local compliance standards. The position is  accountable for profitability, store performance, and team engagement.</p><p> </p><p> </p><p><strong>KEY RESPONSIBILITIES</strong></p><p> </p><p><strong>1. Sales &amp; Business Performance:</strong></p><p> </p><ul><li>Drive and achieve monthly, quarterly, and annual sales targets and profit objectives.</li><li>Monitor store KPIs including sales target, conversion rates, UPT, ATV and footfall trends.</li><li>Identify opportunities to increase revenue through promotional strategies, upselling, cross-selling.</li><li>Analyse sales performance data and develop action plans to address shortfalls and maximize growth.</li></ul><p> </p><p><strong>2. Store Operations &amp; Compliance:</strong></p><p> </p><ul><li>Ensure smooth day-to-day store operations including opening/closing procedures, cash handling, and administrative duties.</li><li>Maintain high standards of store appearance, hygiene, safety, and visual merchandising in line with brand guidelines.</li><li>Implement and enforce company SOPs including cash management, stock handling, refund/exchange policies, and loss prevention.</li><li>Ensure full compliance with local labor laws, health and safety standards, and government regulations.</li></ul><p> </p><p><strong>3. Team Leadership &amp; Development:</strong></p><ul><li>Lead, manage, and develop a team of Sales Associates, Senior Sales Associate, and Store In-Charge.</li><li>Conduct regular performance reviews, one-on-one coaching, and motivational initiatives to drive staff productivity.</li><li>Oversee staff scheduling, leave planning, and floor coverage to ensure operational continuity.</li><li>Foster a collaborative and performance-oriented team culture, recognizing high performers and managing underperformance effectively.</li></ul><p> </p><p><strong>4. Customer Experience &amp; Service Quality:</strong></p><p> </p><ul><li>Maintain a customer-first culture by ensuring staff deliver consistent, high-quality service.</li><li>Handle complex customer issues or escalations promptly and professionally.</li><li>Train the team in product knowledge, upselling techniques, and customer interaction etiquette.</li></ul><p> </p><p><strong>5. Inventory &amp; Merchandising Control:</strong></p><p> </p><ul><li>Monitor inventory levels, identify slow-moving or fast-moving items, and take corrective actions.</li><li>Oversee stock replenishment, stockroom organization, damage reporting, and inter-store transfers.</li><li>Ensure 100% accuracy in stock counts and coordinate periodic audits, stocktakes, and loss investigations.</li><li>Work with the merchandising and buying teams to ensure appropriate product mix and availability.</li></ul><p> </p><p><strong>6. Reporting &amp; Administration:</strong></p><p> </p><ul><li>Submit timely and accurate sales reports, manpower rosters, expense summaries, and operational checklists.</li><li>Track key performance data and prepare monthly dashboards.</li><li>Maintain proper records of store expenses and petty cash.</li><li>Liaise with HR for staffing requirements, disciplinary actions, and grievances.</li></ul><p> </p><p> </p><p><strong>Education &amp; Qualifications;</strong> </p><p> </p><ul><li>Diploma or Bachelor’s degree.</li><li>Language Proficiency in English is a must.</li><li>Specialized Training Customer Service Excellence or Retail Sales Training (Preferred).</li></ul><p> </p><p><strong>Minimum Experience: </strong></p><ul><li>Minimum 7-9 years of experience in retail, with 3-5 years in a store leadership role.</li><li>Strong experience in high-traffic retail environments and team management is essential.</li><li>Prior experience in fashion retail is preferred.</li><li>Proven track record in team management, customer service, and retail sales achievement.</li></ul><p> </p>

Retail Store Manager (Arabic speaker) (Tommy Bahama)

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 179737
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Customer Service Associate &ndash; Florist | Marks &amp; Spencer
  <br/>
  <br/>
 </strong>
 <strong>
  Overview Of The Role
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Customer Service Associate &ndash; Florist
 </strong>
 is responsible for delivering an exceptional customer experience while creating, maintaining, and presenting high-quality floral arrangements and fresh flower displays. The role supports day-to-day florist operations by ensuring flowers and plants are fresh, well cared for, beautifully merchandised, and available for customers in line with M&amp;S standards.
 <br/>
 <br/>
 Working as part of the M&amp;S team, you will help create a premium shopping experience by offering expert floral advice, preparing customer orders, maintaining attractive floral displays, and ensuring the florist area remains clean, organized, and visually inspiring. Success in this role is measured through customer satisfaction, quality and freshness of floral products, sales performance, waste control, and excellent store standards.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Service &amp; Customer Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer service by greeting and assisting customers in a friendly, professional, and engaging manner.
  </li>
  <li>
   Provide customers with accurate advice on flower selection, arrangement options, plant care, freshness, pricing, and promotions.
  </li>
  <li>
   Handle customer enquiries and resolve basic complaints promptly, escalating issues where necessary.
  </li>
  <li>
   Build positive customer relationships that encourage repeat visits and brand loyalty.
  </li>
  <li>
   Ensure every customer receives a premium shopping experience aligned with M&amp;S service standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Florist Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Replenish fresh flowers, bouquets, and gift-ready products in line with customer requirements and M&amp;S quality standards.
  </li>
  <li>
   Review quality of flowers and plants to maintain freshness, quality, and longevity.
  </li>
  <li>
   Ensure floral displays are fully replenished, visually appealing, and available throughout trading hours.
  </li>
  <li>
   Prepare customer orders accurately, including wrapping, packaging, and protecting floral items for collection or delivery where applicable.
  </li>
  <li>
   Remove wilted, damaged, expired, or poor-quality flowers and plants from sale promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Visual Merchandising &amp; Store Standards
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain exceptional visual standards within the florist area, ensuring displays are fresh, colorful, commercial, and inspiring.
  </li>
  <li>
   Arrange flowers, plants, bouquets, and seasonal products according to brand guidelines, promotional activity, and customer demand.
  </li>
  <li>
   Maintain cleanliness and organization of the florist counter, preparation area, display fixtures, tools, buckets, and surrounding areas.
  </li>
  <li>
   Ensure pricing, product labels, care information, and promotional signage are accurate and up to date.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stock Management &amp; Inventory
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receive flower, plant, and florist supply deliveries, checking quality, quantities, and presentation standards.
  </li>
  <li>
   Replenish floral products efficiently while maintaining product care, freshness, and display standards.
  </li>
  <li>
   Assist with stock counts, inventory management, ordering requirements, and shrinkage control.
  </li>
  <li>
   Report stock shortages, damaged flowers, quality concerns, or supply issues to the Department Manager.
  </li>
  <li>
   Support waste reduction through effective stock rotation, freshness checks, and accurate demand planning.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sales Support &amp; Commercial Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Recommend complementary products to enhance customer purchases.
  </li>
  <li>
   Support seasonal promotions and new product launches.
  </li>
  <li>
   Contribute towards achieving department sales, availability, and waste reduction targets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for delivering exceptional customer service.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong merchandising and replenishment skills.
  </li>
  <li>
   Good attention to detail and organizational skills.
  </li>
  <li>
   Ability to work efficiently in a fast-paced retail environment.
  </li>
  <li>
   Basic inventory management and stock rotation knowledge.
  </li>
  <li>
   Team player with a positive attitude.
  </li>
  <li>
   Ability to lift and replenish stock safely while maintaining product quality.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in flower shops
  </li>
  <li>
   Experience operating POS systems is an advantage.
  </li>
  <li>
   Good verbal communication skills in English (Arabic is an advantage).
  </li>
  <li>
   Friendly, customer-focused, and able to work effectively within a team.
  </li>
  <li>
   Ability to work flexible shifts, weekends, and public holidays.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Retail
  <br/>
  <br/>
 </strong>
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 <br/>
 <br/>
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>


Customer Service Associate - Florist | Retail | M&S | UAE

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East]. We connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><i><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</i></b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><p><b>
Business</b></p><ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li></ul><div><br>
</div><ul><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div><br>
</div><p><b>People</b></p><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul><p><b>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div><p><b><i><br>
Do not hesitate to apply if you have&hellip; or if you are &hellip;
</i></b></p><p><b>Internal Relationships</b></p><ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div><p><b><br>
External Relationships</b></p><ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div><p><b><br>
Training Knowledge</b></p><ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><div></div><p><b><br>
Experience</b></p><ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div></div><p><b><br>
Languages</b></p><ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div><p><b><br>
Competencies</b></p><ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul><p></p><p><b><i><br>
Here, you will find:</i></b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul><p></p><p><b><i><br>
Join us and belong to something beautiful.
</i></b></p><p><i>At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</i></p></div>

Store Manager

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><i><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</i></b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><div></div><p><b><br>
Business</b></p><ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div><br>
</div><p><b>People</b></p><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li></ul><ul><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul><p></p><p><b><br>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div><p><b><i><br>
Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><b>
Internal Relationships</b></p><ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div><p><b><br>
External Relationships</b></p><ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div><p><b><br>
Training Knowledge</b></p><ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div><br>
</div><p><b>Languages</b></p><ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div><p><b><br>
Competencies</b></p><ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul><p></p><p><b><i><br>
Here, you will find:</i></b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul><p></p><p><b><i><br>
Join us and belong to something beautiful.
</i></b></p><p><i>At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</i></p></div>

Store Manager - Dubai

Bulgari

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The CRM &amp; Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.
</p><p>Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem&mdash;from retail experience and architecture to merchandising, communications, events and training.
</p><p>Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Key Responsibilities
</b></p><p><b>Client Engagement Strategy &amp; Vision: </b>Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.
</p><p><b>Cultural Insights &amp; Advocacy: </b>Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.
</p><p><b>CRM &amp; Clienteling Oversight: </b>Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.
</p><p><b>Client-Centric Ecosystem Development: </b>Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development.
</li><li>Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance.
</li><li>Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture.
</li><li>Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><ul><li>Client Relationship Management (CRM) Strategy &amp; Execution
</li><li>Clienteling Expertise
</li><li>Omnichannel Strategy &amp; Implementation
</li><li>Market &amp; Cultural Intelligence (Luxury Sector)
</li><li>Data Analysis &amp; Performance Monitoring (KPIs: NPS, CLTV, Loyalty)
</li><li>Strategic Planning &amp; Vision Setting
</li><li>Cross-functional Leadership &amp; Influence
</li><li>Stakeholder Management
</li><li>Program &amp; Campaign Management
</li><li>Communication &amp; Presentation Skills
</li><li>Business Acumen
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
<br>
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
<br>
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of <i>Fondazione Bvlgari </i>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div><p></p>

CRM & Client Development Associate Manager

Explore 193+ Visual merchandising manager in Dubai this August. Find roles across top companies and apply now to boost your career.