sales manager

project manager

marketing manager

hr manager

operations manager

wellness manager

Vignette Collection

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels &amp; Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property. 
 
<h4 class="jobSectionHeader">Your day to day

Operational Management
<ul>
<li>Oversee all Spa and Gym operations, ensuring smooth daily functionality.</li>
<li>Implement and monitor Standard Operating Procedures, health and safety standards, and brand guidelines.</li>
<li>Ensure facilities, treatment rooms, and equipment are maintained to the highest standards.</li>
<li>Prepare staffing rosters to balance efficiency with guest demand.</li>
</ul>
Guest Experience
<ul>
<li>Guarantee a luxury, personalized guest journey across spa and gym services.</li>
<li>Manage guest feedback and service recovery promptly and effectively.</li>
<li>Develop and implement tailored wellness journeys, treatments, and fitness programs.</li>
<li>Strengthen guest loyalty through exceptional service and membership experiences.</li>
</ul>
Team Leadership &amp; Development
<ul>
<li>Supervise, motivate, and support all Wellness team members.</li>
<li>Conduct ongoing training to enhance service quality, technical skills, and product knowledge.</li>
<li>Oversee performance reviews, coaching, and succession planning for team members.</li>
<li>Promote a professional, collaborative, and guest-focused team culture.</li>
</ul>
Financial &amp; Business Performance
<ul>
<li>Monitor spa and gym revenue, retail performance, and membership sales.</li>
<li>Support the Corporate Director in budgeting, forecasting, and reporting.</li>
<li>Drive revenue growth through upselling, cross-selling, and innovative package design.</li>
<li>Control costs and manage inventory in line with financial targets.</li>
</ul>
Wellness Programs &amp; Innovation
<ul>
<li>Design and launch seasonal promotions, fitness programs, and holistic wellness initiatives.</li>
<li>Stay ahead of industry trends and introduce innovative services (e.g., longevity, recovery therapies).</li>
<li>Collaborate with Marketing, Sales, and F&amp;B to integrate wellness into the wider guest experience.</li>
<li>Build relationships with suppliers and partners to enhance service quality and brand positioning.</li></ul> 

What we need from you

Qualifications &amp; Skills
<ul>
<li>Minimum 5 years of leadership experience in luxury spa, fitness, or wellness operations.</li>
<li>Strong knowledge of spa therapies, fitness programs, and holistic wellness practices.</li>
<li>Proven ability to lead and develop diverse teams.</li>
<li>Solid financial acumen with experience in budget and KPI management.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Professional certifications in spa, wellness, or fitness are an advantage.</li>
</ul>
Core Competencies
<ul>
<li>Leadership and People Development</li>
<li>Guest Experience Excellence</li>
<li>Business and Financial Awareness</li>
<li>Operational Efficiency</li>
<li>Innovation and Adaptability</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Wellness Manager

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 <ul>
 <li>
 The Guest Experience Manager is responsible for overseeing the Club Rooms and lounge, Community &amp; Wellness Spa operations at Sheraton Grand Hotel. This role combines operational excellence with brand-driven guest engagement, ensuring a seamless and elevated Sheraton experience.
 </li>
 <li>
 This role activates key Sheraton public space proof points and programming including the Community Table, Studios, Booths and the Coffee Bar&amp;More which enable guest productivity and connectivity and foster a sense of community, delivering on the Sheraton experience.
 </li>
 <li>
 Responsible to facilitates connectivity between guests and the local community by forming and managing partnerships with local businesses and organizing lobby events that promote the learning and growth of our guests.
 </li>
 <li>
 Drives profitability in the transformed Sheraton public space and is empowered to use their discretion to elevate and deliver personalized guest service with a community mindset &ndash; critically important as a core value of the Sheraton brand.
 </li>
 <li>
 Responsible for short and long term planning for the Club operation and assuring a continuous update with Sheraton Standards and training activities to the club team members.
 </li>
 <li>
 Recommends budget and manage expenses/margins within approved budget constraints.
 </li>
 <li>
 Follows and implement Sheraton Club program as per Brand Standards/Guidelines.
 </li>
 <li>
 Provides personalized branded experience to club guests.
 </li>
 </ul>
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Guests Communications as per VIP/Club service leader guide.
 </li>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values (warm, connecting and Community)
 </li>
 <li>
 Monitor club rooms and suites inventory and ensure maximum availability on daily basis to maximize room revenue.
 </li>
 <li>
 Manage and operate the business facilities and club lounge meeting room.
 </li>
 <li>
 Take the necessary action to ensure FFE in the club lounge is well maintained.
 </li>
 <li>
 Prepare a daily P&amp;L summary for Sheraton Club performance.
 </li>
 <li>
 Ensure Sheraton Club lounge amenities and daily F&amp;B program is on time, food is fresh and presentation is on brand.
 </li>
 <li>
 Ensure that Club and Suites arriving guests receive their amenities and GPS as per preferences prior to arrival.
 </li>
 <li>
 Perform In Room personalized check in for all Suite booked Guests.
 </li>
 <li>
 Ensure and enforce delivering of an on brand arrival/departure and Sheraton Club Lounge experiences throughout every Club and Suites guests stay.
 </li>
 <li>
 Ensure the full compliance and implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection
 </li>
 <li>
 Live and enforce activating of Sheraton Brand Differentiators (Sheraton Sweet Sleeper Bed, Sheraton Fitness by EXOS, Sheraton Social hour, Sheraton Link by Microsoft and Sheraton Club).
 </li>
 <li>
 Ensure a 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our club guests.
 </li>
 <li>
 Ensure Bonvoy Enrolment daily, MTD and YTD goals are not only met but exceeded.
 </li>
 <li>
 Support thoroughly the MGS up selling activities and achieve the daily, monthly and yearly set goals.
 </li>
 <li>
 Support thoroughly to achieve the COFC daily, monthly and yearly goal.
 </li>
 <li>
 Support thoroughly to achieve the MAGC daily, monthly and yearly goals.
 </li>
 <li>
 Ensure smooth and clear communication between Club GSAs and all other FO, HK, club and Room service associates.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocation are made according to guest preferences and requests and based on the information available in Master Arrival Report.
 </li>
 <li>
 Ensure Club GSAs acquire the proper product and service knowledge needed and passed all required trainings to perform their job properly.
 </li>
 <li>
 Ensure Club GSA appraisal and PMP are made on a timely manner using the right PMP forms.
 </li>
 <li>
 Ensure that club and suites guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests defects are logged in GXP and handled in 15 minutes. Follow up call are made to the guest within 30 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update club and suites guests&rsquo; profiles with requests, defects, preferences and any other comments/information acquired during stay.
 </li>
 <li>
 Meet arrivals and departures and ensure satisfaction with check in and check out processes.
 </li>
 <li>
 Participate as a member of the Hotels Fire and Emergency Team as required.
 </li>
 <li>
 To be an active member in the hotel safety and security committee.
 </li>
 <li>
 Ensure with no failure that checking in and out guests are registered in the Government CID reporting system including scanning their passports.
 </li>
 <li>
 Ensure buckets are cleared at the end of every day from all checked our registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Ensure that all Club GSAs cashiers are closed with no pending or problems prior to GSAs departure.
 </li>
 <li>
 Set a departmental development plan and conduct on and off the job training to our GSAs accordingly. (Performance result after training will reach above 85%)
 </li>
 <li>
 Participate effectively in OI activities.
 </li>
 <li>
 Monitor and control costs by controlling guest entry, food quantities, identifying nonmoving items and suggest alternative.
 </li>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Bonvoy elite members (P&amp;V)
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI activities.
 </li>
 <li>
 Ensure proper grooming of his/her associates at all times as per hotel guidelines.
 </li>
 <li>
 Lead and assist DOGS and FOM with the GEI analysis and setting improvement plans when needed.
 </li>
 <li>
 Activates key branded public space proof points that deliver on the Sheraton experience.
 </li>
 <li>
 Manages public space operations, particularly around on-strategy branded proof points, maintaining quality and standards on a daily basis.
 </li>
 <li>
 In support of the brand vision for public space and core value of Community, develops specific public space goals and plans to prioritize, organize, and accomplish work in support of those goals.
 </li>
 <li>
 Identifies and implements strategies and tactics for creating and maintaining an atmosphere conducive to customer productivity and success and implements strategies for the property or specific tactics on a guest by guest basis.
 </li>
 <li>
 Develops staffing plans and executes against them to provide public space coverage that enables customer productivity through space, technology, and business services by having a continual presence in the public space, including awareness of onsite VIP and in-house groups.
 </li>
 <li>
 Orchestrates public space services with key on property partners and departments to maintain a flexible and inclusive lobby that meets guests needs in a seamless manner. Anticipates guests&rsquo; needs to book Studios, leverage Booths, have printing needs met, order F&amp;B and have needed meeting materials.
 </li>
 <li>
 Finds, builds and manages relationships with local professional service businesses, such as graphic designers and print shops, to serve as a local expert and facilitator for business service needs to guests.
 </li>
 <li>
 Assists guests in maintaining routines while visiting the Sheraton public space by keeping them informed of local vendors that may assist them or working to alleviate any technology issues they may be experiencing.
 </li>
 <li>
 Engages in constant communication connecting all departments to deliver seamless guest service in the public space.
 </li>
 <li>
 Proactively gathers data and seeks opportunities to improve hotel and local guest productivity needs in the public space
 </li>
 </ul>
 
 
 
 
 
 BUILDING COMMUNITY
 
 
 <ul>
 <li>
 Builds relationships with both guests and local organizations and business to create a sense of community within the hotel through networking and enriching events that foster personal and professional development of guests.
 </li>
 <li>
 Brokers and negotiates relationships with local organizations and businesses for on-property programming, events and other partnerships.
 </li>
 <li>
 Plans and hosts regular events that focus on professional and personal development. Partners with other departments for awareness and promotion of events.
 </li>
 <li>
 Partners across departments for compelling and flawless execution of community activations. Finds, builds and manages relationships with local organizations and vendors to enhance guests&rsquo; experiences.
 </li>
 <li>
 Serves as host to both locals and travelers in the lobby by getting to know them and when the opportunity presents itself, makes introductions between guests with common or complimentary interests, especially around the Community Table feature of the lobby.
 </li>
 <li>
 Maintains awareness of cultural differences needed to meet guest&rsquo;s specific needs and requirements.
 </li>
 </ul>
 
 
 
 
 
 GUEST RELATIONS
 
 
 <ul>
 <li>
 Creates a seamless, easy experience for guests, provides continuity to the guest experience journey by supporting all guest relations matters within the public space.
 </li>
 <li>
 Maintains awareness of daily operations and events at the hotel including daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.
 </li>
 <li>
 Provides check-in and check-out services and handles reservations when needed.
 </li>
 <li>
 Provides warm welcome and anticipation of guest needs throughout their stay.
 </li>
 <li>
 Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.
 </li>
 <li>
 Delivers an appropriate response and resolution of all Public Space guest issues received directly from guests or from Guest Relations.
 </li>
 </ul>
</div>

Guest Experience & Wellness Manager

Icy deck Frozen Fish & Seafood Trading LLC

About Us At Connect Pilates Dubai, we are more than a studio&mdash;we are a movement. Our mission is to transform lives through mindful movement, education, and community. We partner with leading organizations across the UAE to deliver world-class Pilates programs, wellness initiatives, and educational experiences that inspire lasting change.The OpportunityWe are seeking a dynamic and business-minded Studio &amp; Education Manager to lead our flagship Dubai studio. This is not just an operations role&mdash;you will be at the heart of our growth, shaping unforgettable client experiences, building lasting partnerships, and developing education programs that position Connect Pilates as a pioneer in wellness. If you thrive at the intersection of wellness, leadership, and business development, this is your chance to make an impact.What You&rsquo;ll Do&bull; Deliver inspiring client experiences that turn first-time visitors into loyal members.<ul><li>Lead, mentor, and motivate a small team to consistently deliver service excellence.</li></ul><ul><li>Drive community growth through collaborations with wellness brands, corporates, schools, and community groups.</li></ul><ul><li>Design and execute innovative marketing and awareness campaigns that elevate our visibility.</li></ul><ul><li>Shape and expand education programs, workshops, and collaborative learning opportunities.</li></ul><ul><li>Use data insights to keep the studio thriving, spotting trends and opportunities for continuous improvement.</li></ul><ul><li>Balance hands-on operational responsibilities with long-term business development strategies</li></ul>What We&rsquo;re Looking For<ul><li>Proven experience in studio, fitness, wellness, or hospitality management.</li></ul><ul><li>Background in education program coordination or training delivery (preferred).</li></ul><ul><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li></ul><ul><li>A growth-focused mindset with confidence in building partnerships and driving revenue.</li></ul><ul><li>A genuine passion for wellness, fitness, or Pilates (bonus if you are a practitioner yourself).</li></ul><ul><li>Excellent communication and interpersonal skills to engage and inspire clients, partners, and teams.</li></ul><ul><li>Ability to work independently while contributing to a collaborative, high-performing culture.</li></ul>Why Join Connect Pilates?<ul><li>Play a pivotal role in shaping the future of Pilates and wellness education in Dubai.</li></ul><ul><li>Be part of a collaborative, health-focused culture where your ideas are valued.</li></ul><ul><li>Enjoy access to classes, continuous professional development, and wellness perks.</li></ul><ul><li>Competitive salary with performance-based incentives.</li></ul><ul><li>Join a pioneering brand where you can grow your career while making a meaningful impact.</li></ul>Job Type: Full-time

Studio & Education Manager

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels &amp; Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.<h4 class="jobSectionHeader"> 
Your day to day

Treatment Delivery
<ul>
<li>Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.</li>
<li>Customize treatments to guest preferences and wellness goals.</li>
<li>Maintain accurate treatment records and follow all treatment protocols.</li>
<li>Ensure punctuality and readiness for all scheduled appointments.</li>
</ul>
Guest Experience
<ul>
<li>Provide a warm, professional welcome and deliver an exceptional guest journey.</li>
<li>Explain treatment procedures, benefits, and aftercare to guests.</li>
<li>Handle guest concerns with care, escalating where necessary to the Spa Supervisor.</li>
<li>Promote spa facilities, wellness programs, and encourage repeat visits.</li>
</ul>
Team &amp; Operations Support
<ul>
<li>Ensuring treatment rooms are always clean, equipped, and guest ready.</li>
<li>Always adhere to grooming standards and professional conduct.</li>
<li>Support colleagues during peak periods and work as part of a cohesive team.</li>
<li>Follow all health, safety, and hygiene protocols, including sanitization of tools and rooms.</li>
</ul>
Retail &amp; Business Contribution
<ul>
<li>Recommend and upsell retail products aligned with guest needs.</li>
<li>Support achievement of treatment and retail sales targets.</li>
<li>Participate in promotions, spa events, and new service launches.</li>
<li>Monitor stock usage and report needs to the Spa Supervisor.</li></ul> 

What we need from you

Qualifications &amp; Skills
<ul>
<li>Recognized spa therapy qualification (CIDESCO, CIBTAC, ITEC, or equivalent).</li>
<li>Minimum 3 years' experience in a luxury spa or wellness environment.</li>
<li>Strong knowledge of massage techniques, facial treatments, and body therapies.</li>
<li>Excellent communication and guest service skills.</li>
<li>Professional appearance, positive attitude, and team spirit.</li>
<li>Multi-skilled therapists with yoga, fitness, or holistic certifications are an advantage.</li>
</ul>
Core Competencies
<ul>
<li>Guest-Centric Service Excellence</li>
<li>Technical Proficiency in Spa Therapies</li>
<li>Professionalism and Grooming</li>
<li>Teamwork and Flexibility</li>
<li>Retail and Upselling Skills</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Wellness Therapist

<div>
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Oversees the operations of a spa, recreation &amp; pool operations and manages the employees under the department.
 </li>
 <li>
 Ensures all employees have the proper supplies, equipment and uniforms.
 </li>
 <li>
 Comprehends &amp; manages budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives.
 </li>
 <li>
 Responsible in keeping up to date on industry trends, guest satisfaction, competition and the business climate in Dubai and the region.
 </li>
 <li>
 Ensure the department operational budget is in line and that all costs are strictly controlled.
 </li>
 <li>
 Assists in reviewing and improving as necessary the operational procedures for the entire Spa.
 </li>
 <li>
 Assists in preparing the annual business plan, forecasts and marketing plan.
 </li>
 <li>
 Assists in building an outstanding Spa team by demonstrating personal standards of excellence and demanding the same from all employees.
 </li>
 <li>
 Regularly review policies and procedures relating to the spa and taking action to formulate and propose improvements.
 </li>
 <li>
 Formulate policies and procedures for the spa, recreation and pool operations.
 </li>
 <li>
 Ensure that employees have a complete understanding of and adhere to the spa facilities policies and procedures.
 </li>
 <li>
 Prepare periodic reports for senior management on the activities and usage of the spa.
 </li>
 <li>
 Respond to guest feedback and complains proactively and with care.
 </li>
 <li>
 Assist in the building of an efficient team of employees by striving to maintain standards of excellence.
 </li>
 <li>
 Follow and complies with the local and company regulations and policies regarding occupational health, safety and security; report any maintenance problems, safety hazards, accidents, or injuries; complete health, safety training and certifications in their work area.
 </li>
 </ul>
 
 
 
 
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 </ul>
 
 
 
 
 
 Conducting Human Resources Activities
 
 
 <ul>
 <li>
 Conducting Human Resources Activities
 </li>
 <li>
 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees understand expectations and parameters
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Supervises on-going training initiatives and conducting training when appropriate.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and Hotel standards.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Fully embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop self and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work on holidays and/ or weekends;
 </li>
 <li>
 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
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Assistant SPA Manager

Seven Wellness Club

<div><div>The Barista is responsible for preparing and serving high-quality coffee, tea, detox juices, smoothies, matcha, protein drinks, fresh juices, and other wellness-focused beverages. This role emphasizes delivering an exceptional guest experience through excellent service, maintaining a clean and welcoming atmosphere, and aligning with wellness hospitality standards.</div><div></div><div> 
Key Responsibilities and Expectations:</div><div></div><div> 
1. Beverage Preparation and Service 
</div><ul><li>
Prepare and serve a variety of beverages, including specialty coffee, tea, detox juices, smoothies, matcha, protein 
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drinks, and fresh juices. 
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Ensure consistency, accuracy, and quality in all beverage offerings. 
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Stay up-to-date with wellness-focused beverage trends and incorporate them into the menu.</li></ul><div></div><div> 
2. Guest Experience</div> 
<div></div><ul><li>
Provide personalised service by understanding guest preferences and making suitable recommendations when 
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needed. 
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Educate guests on the health benefits of specific drinks and wellness ingredients if required. 
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3. Cleanliness and Hygiene 
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Maintain a clean and organised beverage preparation area, ensuring compliance with hygiene standards. 
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Sanitise equipment and tools regularly to uphold food safety protocols. 
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Ensure all ingredients are fresh and stored appropriately. 
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4. Collaboration and Teamwork 
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Work closely with other team members to ensure smooth operations and timely service. 
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Assist team members in beverage preparation and customer service. 
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Participate in weekly team meetings to discuss new ideas and address challenges. 
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5. Inventory and Stock Management 
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Monitor and manage stock levels for ingredients and supplies, ensuring availability at all times. 
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Communicate shortages or maintenance needs to the manager promptly. 
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Assist with ordering wellness-related products and tracking inventory. 
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6. Sales and Promotions 
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Promote seasonal and specialty wellness beverages to enhance guest experiences and drive sales. 
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Upsell complementary items such as snacks, wellness products, or meal pairings.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
High school diploma or equivalent; a certificate in hospitality, barista training, or a related field is preferred.
 
</li><li>Minimum of 1-2 years of experience as a barista in a hospitality, wellness, or high-volume coffee shop setting. 
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Expertise in brewing coffee and preparing a variety of wellness-focused beverages such as detox juices,smoothies, matcha, and protein shakes. 
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Knowledge of portion control, ingredient balancing, and presentation. 
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Strong multitasking abilities in a fast-paced environment. 
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Attention to detail for maintaining cleanliness and ensuring compliance with health and safety standards.</li></ul><div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div> 
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Competitive Salary: Based on experience and role responsibilities 
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Club Access: Full access to SEVEN Wellness Club facilities and classes 
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F&amp;B Discount: 50% off all in-house food and beverage items at The Dose by Silvena 
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Career Growth: Opportunities to grow across SEVEN&rsquo;s expanding group of brands 
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Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being</li></ul></div><div></div>

Barista

SIAS Sport & Self Defense Academy

Are you an experienced sales professional with a passion for fitness and wellness? SIAS Fitness Club, a leading fitness facility in Dubai, is seeking a dynamic and motivated individual to join our team as a Sales Manager. This is a fantastic opportunity to contribute to a vibrant workplace dedicated to promoting health and well-being.Responsibilities:<ul><li>Develop and implement effective sales strategies to achieve membership goals</li><li>Lead, mentor, and manage the sales team to ensure high performance</li><li>Identify and pursue new business opportunities to expand our membership base</li><li>Build and maintain strong relationships with prospective and existing members</li><li>Conduct market research and analyze trends to identify new opportunities for growth</li><li>Collaborate with the marketing team to create promotional campaigns</li><li>Prepare sales reports and forecasts for management</li><li>Ensure exceptional customer service and satisfaction</li></ul>Requirements:<ul><li>Minimum of 2 years of proven experience in a sales role, preferably in the fitness or wellness industry</li><li>Demonstrated leadership and team management skills</li><li>Strong communication and interpersonal abilities</li><li>Excellent organizational and multitasking capabilities</li><li>High level of attention to detail and accuracy</li><li>Ability to thrive in a fast-paced environment</li><li>A passion for fitness and wellness is a plus</li></ul>Benefits:<ul><li>Competitive salary commensurate with experience</li><li>Health and wellness benefits</li><li>Opportunities for professional development and advancement</li><li>Dynamic and supportive work environment</li></ul>SIAS Fitness Club is an equal opportunity employer and welcomes candidates from all backgrounds to apply. If you are a motivated individual with a commitment to excellence, we want to hear from you! Join us in our mission to inspire and empower individuals to lead healthier lives.Location: Dubai, UAE www.sias-dubai.comJob Type: Full-time

Sales Consultant

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