zain2166 - network assurance Jobs in Kuwait

zain2166 - network assurance

zain2243 - business excellence Jobs in Kuwait

zain2243 - business excellence

zain2243 business excellence

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience.
 
 
 
 Responsibilities
 
 
 
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 Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.
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 Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.
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 Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.
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 Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.
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 Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.
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 Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.
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 Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.
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 Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.
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 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
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 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
 
 
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 What We Need From You
 
 
 
 Skills
 
 
 
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 Strong analytical mindset with the ability to translate data into actionable insights.
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 Demonstrated experience in process improvement, quality management, or business transformation roles.
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 Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).
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 Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.
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 Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
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 High level of attention to detail combined with strategic thinking.
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 Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.
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 Certifications such as ISO Lead Auditor and/or PMP are highly desirable.
 
 
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 Education Level/ Major
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
 
 
 
 Years Of Experience
 
 
 
 Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
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 Resume/CV
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 Passport-size photograph
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 Highest Education Qualification
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 Copy of Civil ID/Passport
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 </ul>
</div>

ZAIN2243 - Business Excellence

Regatta Capital Holding

The Multisite Manager will oversee operations across multiple specialty coffee shops, ensuring consistency in quality, service, and brand standards. This role requires strong leadership, operational expertise, and a passion for specialty coffee culture. The manager will drive performance, mentor teams, and uphold the company&rsquo;s reputation for excellence in every cup.Responsibility<ul><li>Coffee operations : Supervise daily operations across multiple locations, ensuring adherence to specialty coffee standards and company policies.</li><li>Analyze branch sales levels and profitability, create and implement strategic plans to achieve sales goals.</li><li>Quality control: Maintain consistency in coffee preparation, brewing methods, and product offerings across all sites.</li><li>Training of the team at Branch level focusing on specialty coffee knowledge, customer service, and operational excellence.</li><li>Customer experience: Ensure each store delivers a welcoming environment and exceptional service, resolving escalated customer concerns.</li><li>Performance management: Track KPIs such as sales, customer satisfaction, and operational efficiency across all locations.</li><li>Inventory control to guarantee product availability and quality.</li><li>Assist the Baristas, stations and coffee shop events.</li></ul>Requirements<ul><li>2-3 years experience in the same role in Coffee shop management.</li><li>Bachelor&rsquo;s degree in Business, Hospitality, or related field</li><li>Well-organized, detailed oriented, and able to multi-task</li><li>Must have effective problem solving/decision making abilities</li><li>Must have excellent verbal and written communication skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Specialty Coffee: 6 years (Preferred)</li></ul>

Multi Site Manager - Specialty Coffee

American University of the Middle East (AUM)

<div>
 
 
 About the Organization
 
 
 
 
 
 
 The American University of the Middle East (AUM) is a leading higher education institution established in 2005 in Kuwait, distinguished by its innovative curricula, integrated and environmentally friendly campus, and a culture that fosters diversity and innovation.
 
 
 
 
 
 AUM obtained global accreditation having completed the International Quality Review (IQR) by the Quality Assurance Agency for Higher Education (QAA), UK. It has also achieved international accreditations for its academic programs.
 
 
 
 
 AUM is ranked #1 University in Kuwait as per the 2026 World University Rankings by QS and THE, making it to #563 in QS World. In the QS Arab Region Rankings 2026, AUM is also ranked #1 in Kuwait and among the top 20 universities in the Arab world. In THE Arab University Rankings 2026, AUM is ranked #26 in the Arab world.
 
 
 
 
 
 The College of Business Administration (CBA) at AUM offers an innovative business education through a learner-centered approach that enables students to excel in a dynamic local and global business environment. CBA is fully accredited by AACSB International, the Association to Advance Collegiate Schools of Business.
 
 
 
 
 
 The College of Business Administration (CBA) at AUM is currently recruiting full-time faculty members with Master&rsquo;s or PHD in the following majors:
 
 
 
 
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 Accounting
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 Finance
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 Management Information Systems(MIS)
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 Marketing
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 Human Resource Management
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 Job Requirements
 
 
 
 
 
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 A Master&rsquo;s or PHD from an internationally accredited university.
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 Have a solid commitment to teaching excellence and student advising at undergraduate level.
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 Prepare teaching materials, maintain and improve competence in subjects being taught.
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 Ability to work in a diverse, interdisciplinary, and fast-paced environment is essential.
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 Have demonstrable skills in oral and written English.
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 Industry experience is a plus for this position.
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</div>

Faculty Positions- College of Business Administration

Boutiqaat

Work Force Management (WFM) Team LeaderAre you passionate about turning data into smart workforce strategies? Do you thrive in fast-paced, high-growth environments where planning, analytics, and real-time decision-making directly impact customer experience?At Boutiqaat, is looking for a dynamic and analytical Workforce Management (WFM) Team Leader to lead end-to-end workforce planning and operational performance across our omnichannel customer service operations including voice, chat, email, social media, and self-service channels.What You&rsquo;ll Be Doing:&middot; Workforce forecasting, capacity planning, and scheduling optimization&middot; Real-time intraday operations and performance management&middot; Omnichannel workforce efficiency and service-level achievement&middot; Reporting, analytics, and actionable operational insights&middot; WFM systems, automation, and continuous improvement initiatives&middot; Fair scheduling practices, agent welfare, and fatigue management&middot; Business continuity planning and operational resilience&middot; Build accurate forecasting models using data-driven methodologies&middot; Manage schedules, staffing, shifts, and workforce optimization&middot; Monitor live operational performance and lead corrective actions&middot; Drive productivity, occupancy, adherence, and service excellence&middot; Partner with Operations, HR, Finance, IT, and Training teams&middot; Improve processes through Lean, Six Sigma, and automation practices&middot; Ensure workforce strategies support customer satisfaction and business growthWhat You Bring to the Table:&middot; Bachelor&rsquo;s degree in business administration, Communications, or related field&middot; 5+ years in Contact Center Operations or Workforce Management&middot; At least 2 years in a leadership or supervisory role&middot; Experience in omnichannel WFM environments (voice, chat, email, social)&middot; Strong analytical, reporting, and operational decision-making skills&middot; Experience with WFM systems, ACD/telephony platforms, CRM, and reporting tools&middot; Fluent in English &amp; Arabic&middot; COPC CX Standard Certification&middot; SWPP Workforce Management Certification&middot; Lean / Six Sigma Certification&middot; E-commerce or retail contact center experienceWhy Boutiqaat?At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!Application Question(s):<ul><li>We must fill this position urgently, are you willing to join immediately?</li><li>What is your monthly salary income?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Contact Center operations or Workforce Management: 5 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Workforce Management Team Leader

The Que Studio

HR ManagerLocation: Kuwait Company: The Q StudioAbout the RoleWe are seeking an experienced and proactive HR Manager to lead and develop our human resources function. The HR Manager will be responsible for recruitment, employee relations, performance management, policy implementation, training, compliance, and fostering a positive workplace culture. This role is critical in supporting the company's growth and ensuring operational excellence across all departments.Key Responsibilities<ul><li>Lead end-to-end recruitment and onboarding processes.</li><li>Develop and implement HR policies, procedures, and employee handbooks.</li><li>Manage employee records and HR documentation.</li><li>Oversee performance management and annual employee evaluations.</li><li>Handle employee relations, disciplinary actions, and conflict resolution.</li><li>Ensure compliance with Kuwait labor laws and company regulations.</li><li>Develop employee engagement, retention, and recognition programs.</li><li>Coordinate training and professional development initiatives.</li><li>Support department managers with workforce planning and staffing needs.</li><li>Monitor attendance, leave management, and employee benefits.</li><li>Prepare HR reports and provide strategic recommendations to management.</li><li>Maintain confidentiality and professionalism in all HR matters.</li></ul>Qualifications<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>Minimum 5 years of HR experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of Kuwait labor laws and HR best practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong leadership and problem-solving abilities.</li><li>Experience with HR systems and Microsoft Office applications.</li><li>Fluent in English; Arabic is preferred.</li></ul>Preferred Experience<ul><li>Experience in creative, media, luxury, hospitality, or service-based industries.</li><li>Experience building HR processes in a growing company.</li><li>Proven track record in recruitment and talent development.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Professional growth opportunities.</li><li>Collaborative and dynamic work environment.</li><li>Opportunity to contribute directly to the growth and success of the company.</li></ul>To Apply: Please submit your CV along with a brief cover letter outlining your HR experience, leadership achievements, and why you would be a strong fit for this role.WhatsApp +965 93000099Pay: From KD500.000 per monthWork Location: In person

HR Manager

Hitachi Energy

<div>
 
 The opportunity
 
 
 
 Join a team that specializes in providing remote and on-site services for protection systems in transmission and distribution substations, ensuring solutions that are timely, cost-effective, and aligned with customer expectations. Our work adheres to industry-standard processes, safety protocols, and best practices&mdash;delivering reliability and excellence every step of the way.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
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 Driving service sales and business development activities across assigned countries and market segments (e.g., Utilities, Power Generation, Oil &amp; Gas, EPCs, Industrial clients).
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 Performing relay testing, commissioning, maintenance, and troubleshooting at client substations. Possess knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays and familiarity with other relays manufacturers is preferable.
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 Troubleshooting system protection problems and schemes effectively and understanding different protection and communication schemes and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and best practices.
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 Demonstrate expertise in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment in substations up to 400 kV voltage level.
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 Experience in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment in power stations and refinery environments.
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 Training site operators in the use of works and ensure site-specific manuals and documentation are available before handover and are highly familiar with interlocking schemes and gas tripping schemes across all voltage levels from 380 V to 400 kV.
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 Consult with clients or their representatives to determine their needs and priorities.
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 Provide written procedures for switching, energization, isolation methods for testing, commissioning, and maintenance work.
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 Coordinate and oversee substation technicians and electricians, and serve as project manager, serve as the primary customer contact for specific projects, maintain a professional presentation when dealing with employees, clients, and suppliers and be well-versed in technical and safety precautions when working in live substations.
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 Possess leadership skills and the ability to lead, supervise, and assign work to the protection team and unnecessary outages while working in Brownfield substations or on any type of energized equipment and experience in troubleshooting electrical parts for various types of switchgear.
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 You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
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 Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
 
 
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 Your background
 
 
 
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 A bachelor&rsquo;s degree in electrical engineering is preferred.
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 Minimum 7 years of relevant experience is required.
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 Strong communication and interpersonal skills.
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 Ability to work independently and as part of a team.
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 Proficient in using testing and diagnostic equipment.
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 Ability to interpret and work from electrical drawings and schematics.
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 Strong organizational and time management skills.
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 Commitment to continuous improvement and learning.
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 Proficiency in both spoken &amp; written English language is required.
 
 
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 Publication date : 2026-04-28
</div>

Field Service Engineer - Protection Systems

IHG Hotels & Resorts

<div><ul><li>Welcome all spa guests with warmth and professionalism, creating a calming and hospitable environment.</li><li>Perform a wide variety of high-quality treatments including massages, facials, body therapies, scrubs, wraps, and holistic wellness rituals in accordance with hotel and brand protocols.</li><li>Tailor each treatment to the guest&rsquo;s individual needs, preferences, and health considerations.</li><li>Offer advice and recommendations on post-treatment care, spa products, and wellness services.</li><li>Maintain impeccable hygiene and cleanliness standards in treatment rooms and spa areas at all times.</li><li>Prepare and replenish treatment rooms with the necessary supplies, linens, and amenities prior to and after each session.</li><li>Ensure complete guest satisfaction by anticipating needs and responding promptly to guest concerns or requests.</li><li>Build rapport with guests, encouraging repeat visits and promoting spa offerings in a discreet and elegant manner.</li><li>Maintain accurate client records and contribute to personalized guest service through effective communication with colleagues.</li><li>Participate in regular training sessions and team briefings to enhance skills and maintain service excellence.</li><li>Support the spa team in daily operations, including reception assistance, inventory control, and retail sales as needed.</li></ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Spa Therapist

Explore 69+ Zain2243 business excellence in Kuwait this July. Find roles across top companies and apply now to boost your career.