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hybrid b2b renewal specialist english

Concentrix

<p></p><div><p>Job Title:
</p>B2B - Sr. Specialist, Account Manager
<p></p><p>Job Description
</p>The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul><p></p><p>Location:
</p>EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
<p></p><p>Language Requirements:
</p>English (Required)
<p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

B2B - Sr. Specialist, Account Manager

MC Ledger

<div><b>Company Description</b><p><br>
mazeed is a UAE-based financial management platform offering a hybrid model of SaaS + Finance-as-a-Service (FaaS) to support SMEs with smart accounting, taxation, and CFO advisory tools. We&rsquo;re building a modern, scalable, and automation-first product experience &mdash; powered by both software and expert services.</p><b><br>
Job Description</b><p><b><br>
Job purpose:</b></p><p>
The Customer Success Specialist manages a portfolio of financial services and SaaS clients, ensuring they gain maximum value from the company&rsquo;s products.<br>
The role focuses on driving product adoption, retention, renewals, and revenue growth through upselling and cross-selling.<br>
They act as the main point of contact and trusted advisor for customers.<br>
The position also collaborates with internal teams and channels customer feedback to improve products and overall customer experience.</p><p><b>
Duties &amp; responsibilities:</b></p><ul><li>
Act as the primary point of contact for assigned accounts.</li><li>
Build strong, trust-based relationships with key stakeholders.</li><li>
Conduct regular business reviews and strategic check-ins.</li><li>
Understand customer goals and align solutions to their business objectives.</li><li>
Drive feature adoption and best-practice usage.</li><li>
Monitor customer health and proactively mitigate churn risks.</li><li>
Identify upselling and cross-selling opportunities.</li><li>
Support revenue expansion within existing accounts.</li><li>
Manage contract renewals and retention strategies.</li><li>
Address renewal risks early and implement action plans.</li><li>
Ensure customers continuously realize measurable value</li><li>
Follow up on customer tickets and ERP escalations.</li><li>
Coordinate with Product and Technical teams to ensure timely resolution.</li><li>
Monitor SLA adherence and maintain service quality standards.</li><li>
Collaborate closely with product, operations, and support teams to ensure seamless execution and alignment on client needs.</li><li>
Join the commercial team to identify client needs and deliver tailored product demos based on the industry and business model.</li><li>
Track CSAT/NPS and customer sentiment.</li><li>
Collect structured feedback and translate it into actionable insights.</li><li>
Contribute to improving processes and overall customer experience.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
2&ndash;3 years of experience in a customer-facing role, preferably within SaaS, technology, or software solutions.</li><li>
Proven ability to manage customer relationships, drive product adoption, and ensure customer satisfaction.</li><li>
Hands-on experience with renewals, retention strategies, upselling, and cross-selling, with a track record of meeting or exceeding retention or renewal KPIs.</li><li>
Familiarity with ERP platforms such as Odoo, SAP, Oracle, or Microsoft Dynamics is an advantage, along with understanding of ERP workflows, financial reporting, and data analysis.</li><li>
Experience using CRM tools (e.g., HubSpot, Salesforce, or similar) and analyzing customer data, usage metrics, and health scores to identify risks and growth opportunities.</li><li>
Strong communication and presentation skills, with the ability to work with both technical and financial stakeholders.</li><li>
Excellent analytical thinking, problem-solving abilities, attention to detail, and organizational skills.</li><li>
Customer-focused, proactive, and collaborative mindset, with resilience and a positive, approachable personality.</li><li>
Proficiency in Microsoft Excel and PowerPoint, and basic knowledge of data migration or ERP configuration is a plus.</li><li>
English proficiency at C1 level or above.</li></ul></div>

Customer Success Specialist

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a proactive and customer-focused
  <strong>
   Customer Support Specialist
  </strong>
  to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities.
  </strong>
 </p>
 <ul>
  <li>
   Provide first-line support to business clients via email, chat, or phone
  </li>
  <li>
   Manage and resolve B2B inquiries related to orders, accounts, and system usage
  </li>
  <li>
   Collaborate with internal teams to ensure timely and accurate responses
  </li>
  <li>
   Document all customer interactions and feedback within the system
  </li>
  <li>
   Handle escalations professionally and ensure service-level targets are met
  </li>
  <li>
   Support process improvements and contribute to continuous service enhancement
  </li>
  <li>
   Participate in digital transformation initiatives and adoption of new tools
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum 1&ndash;2 years of experience i
   <strong>
    n customer service, helpdesk, or shared service suppo
   </strong>
   rt (B2B experience preferred).
  </li>
  <li>
   <strong>
    Proficient in English and Arabic (both written and verbal
   </strong>
  </li>
  <li>
   Strong communication and problem-solving skills
  </li>
  <li>
   Comfortable working in a fast-paced, multicultural environment.
  </li>
  <li>
   Willing to work on
   <strong>
    a 9 months contract bas
   </strong>
   is.
  </li>
 </ul>
</div>


ARABIC SUPPORT - Work From Home

MAFI for Agricultural Produce Industries

<div>
 <p>
  MAFI is seeking a
  <strong>
   Senior Digital &amp; Marketing Communications Specialist
  </strong>
  to drive digital marketing performance and support global marketing communications initiatives. The role focuses on executing high-impact digital campaigns, managing B2B communication channels, and leveraging data and AI-driven tools to improve marketing effectiveness and lead generation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Plan and execute B2B email marketing campaigns, including segmentation, automation, and performance optimization.
  </li>
  <li>
   Monitor and analyze digital performance across website, email, social media, and paid campaigns.
  </li>
  <li>
   Manage social media content planning and publishing, primarily on LinkedIn and B2B platforms.
  </li>
  <li>
   Develop and distribute the monthly corporate newsletter and support content creation.
  </li>
  <li>
   Support global PR initiatives, press releases, and corporate communications.
  </li>
  <li>
   Assist in marketing promotion for international exhibitions and events.
  </li>
  <li>
   Implement SEO strategies and manage paid media campaigns (Google Ads, LinkedIn Ads).
  </li>
  <li>
   Manage and update website content via the CMS, ensuring optimal user experience and conversion.
  </li>
  <li>
   Prepare digital performance reports, presentations, and marketing decks for management.
  </li>
  <li>
   Coordinate with internal teams and agencies to ensure alignment with marketing objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Profile
  </strong>
 </p>
 <ul>
  <li>
   4-5 years of experience in digital marketing or marketing communications.
  </li>
  <li>
   Strong experience with email marketing, paid media, SEO, and digital analytics.
  </li>
  <li>
   Proven ability to manage data-driven digital campaigns with measurable results.
  </li>
  <li>
   Experience using AI-powered marketing tools for optimization and reporting.
  </li>
  <li>
   Strong analytical mindset and understanding of digital marketing funnels and conversion optimization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in marketing, Communications, Business, or related field.
  </li>
  <li>
   Strong writing and communication skills in English and Arabic (French is a plus).
  </li>
  <li>
   Experience in B2B marketing, global events, PR, or export/FMCG sectors is preferred.
  </li>
  <li>
   Familiarity with tools such as LinkedIn, WordPress, Mailchimp, and analytics platforms.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Expectation
  </strong>
 </p>
 <p>
  The role is expected to drive digital performance, execute campaigns efficiently, and leverage AI as a core growth engine to strengthen MAFI&rsquo;s global brand presence.
 </p>
</div>


Digital Marketing Specialist

<p></p><div><p>Job Title:
</p>B2B Sr. Account Manager
<p></p><p>Job Description
</p>The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client&rsquo;s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
<ul><li>Ensure that client's customers are satisfied with our client's services and resolve escalated issues
</li><li>Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
</li><li>Evaluate our client's customer needs and propose potential solutions
</li><li>Be a single contact for our client's customer
</li><li>Use data to fix customer concerns/roadblocks prohibiting satisfaction
</li><li>Manage external competitive pressures and handle objections
</li><li>Work with multiple partners, building relationships with decision-makers at all levels
</li><li>Manage sales territory and achieving monthly quotas
</li><li>Negotiate in tough situations
</li><li>Identify risk and barriers to success; develop contingency plans
</li><li>Identify opportunities for additional product or service sales
</li><li>Use data to help influence buying/renewal process
</li><li>Work with a team and report directly to a Sales Manager
</li></ul><p></p><p>Location:
</p>EGY Cairo - Plot no. 27, North Teseen st building 27
<p></p><p>Language Requirements:
</p>English (Required)
<p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

B2B Sr. Account Manager

Naseej

<div></div><div><div><div><div><div><p>We usually respond within <b>a day</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
The Marketing Specialist is responsible for driving revenue growth through demand generation, pipeline acceleration, and full-funnel optimization. The role focuses on executing performance-driven marketing initiatives that generate qualified leads, improve funnel efficiency, and directly contribute to revenue outcomes, while operating under defined growth strategies and brand frameworks</div><div><b>
Key Responsibilities:</b></div><ul><div><div>
Lead growth marketing initiatives focused on acquisition, conversion, retention, and revenue</div></div><div><div>
Plan, execute, and optimize performance marketing campaigns across paid and organic channels</div></div><div><div>
Own and optimize the end-to-end customer journey and marketing funnel</div></div><div><div>
Drive qualified leads and support revenue targets.</div></div><div><div>
Own digital channels and improve acquisition efficiency.</div></div><div><div>
Enhance site traffic and landing page conversions.</div></div><div><div>
Track KPIs, analyze performance, and guide decisions.</div></div><div><div>
Collaborate with Sales to improve lead quality and ABM initiatives</div></div><div><div>
Develop and implement integrated marketing strategies aligned with business and growth objectives</div></div></ul><div></div><div><b>
Requirements</b>:</div><ul><div><div>
Bachelor&rsquo;s degree in Marketing, Business, or related field.</div></div><div><div>
(3-6+) years of experience in Growth or Performance Marketing (B2B preferred).</div></div><div><div>
Have experience using HubSpot, GA4, CRM systems, analytics tools.</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Marketing
</div><div><b>Locations</b></div>
<div>Cairo office
</div><div><b>Remote status</b></div>
<div>Hybrid
</div><div><b>Nationalities that can apply.</b></div>
<div>Egyptians
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Fatma Kamal</b></div>
<div>Regional Talent Acquisition Senior Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Marketing Specialist

Explore 398+ Hybrid b2b renewal specialist english in Egypt this April. Find roles across top companies and apply now to boost your career.

398 hybrid b2b renewal specialist english jobs In Egypt

B2B - Sr. Specialist, Account Manager

Customer Success Specialist

ARABIC SUPPORT - Work From Home

ARABIC SUPPORT - Work From Home

Digital Marketing Specialist

B2B Sr. Account Manager

Marketing Specialist