accountant

account manager

sales consultant

sales coordinator

administrative assistant

account associate

The Cigna Group

<div><p><b>Job Summary</b></p><ul><li>
Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa clients.</li><li>
Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement</li><li>
Resolves complex customer issues and identifies improvements to prevent issues from re-occurring</li><li>
Educates clients on plan design and renewal options.</li><li>
Participate in strategic meetings on retention rate, success, challenges.</li><li>
Building and maintaining relationships with brokers, Clients, and internal customers.</li><li>
Resolves non-routine issues escalated from more junior team members.</li></ul><p><b><br>
Main duties/Responsibilities</b>
</p><p></p><ul><li>Work hand in hand with the Corporate Client Manager to pro-actively manage and negotiate renewal, executing annual renewal strategy and optimizing profitability.</li><li>
Peer review of the Renewal Proposal, Installation documents, final rates, and TOBs.</li><li>
Support in preparing, analysing, and presenting Quarterly Claims Reviews and Member Orientation sessions.</li><li>
Must have an excellent understanding of all Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.</li><li>
Take the lead in day-to-day enquiries for assigned portfolio, working with internal stakeholders to resolve issues and escalations in agreed timelines.</li><li>
Look for growth opportunities throughout the year with existing groups.</li><li>
Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna</li><li>
Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support</li><li>
Liaise with Legal Services/Marketing to produce high quality client literature</li><li>
Take ownership of Personal Development to improve knowledge, experience, and skills of self</li><li>
Feedback on client and market information to other teams in the business</li><li>
Support development of Cigna&rsquo;s product proposition</li><li>
Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally</li><li>
Participate in strategic meetings on profitability, success, and challenges.</li><li>
Facilitate the renewal process and onboarding process in conjunction with the Operation Team.</li><li>
Liaise with billing, credit control &amp; broker/client contacts on invoice review and fixing discrepancies, and support in collecting the Outstanding Premiums.</li></ul><p><b><br>
ACM Skills</b></p><ul><li>
Experience in health insurance environment/market knowledge is key</li><li>
Must have regional knowledge of regulations</li><li>
Excellent communication skills, written and verbal</li><li>
Highly motivated and organized with a flexible approach</li><li>
Works well under pressure and being flexible</li><li>
Confident public speaker/presenter (Excellent presentation skills)</li><li>
Experience of data collection and statistical analysis</li><li>
Strong interpersonal skills</li><li>
Maintains a positive working relationship with teammates, peers as well as external clients and brokers</li><li>
Ability to take ownership and demonstrate initiative</li><li>
Ability to deal with diverse cultures and have influential selling and positioning skills.</li><li>
Detail-oriented and able to work independently to manage multiple simultaneous projects.</li><li>
Passion for Health and Wellbeing and Customer Centricity.</li><li>
Ability to define and resolve complex claims, resolve multiple problems throughout the day and be able to recommend a resolution for each problem</li><li>
Highly organized, able to multi-task and handle high priority issues while working independently</li><li>
Technology savvy. Advanced user of Microsoft Office applications.</li><li>
Good business/product knowledge</li><li>
Basic leadership and management skills</li><li>
Critical Thinking</li></ul><p></p><p><b><br>
QUALIFICATIONS:</b></p><ul><li>
3&ndash;5 years of experience in account management or client services within the relevant industry.</li><li>
Bachelor&rsquo;s degree preferred</li><li>
Excellent verbal and written communication skills</li><li>
Highly organized, able to multi-task and handle high priority issues</li><li>
Ability to define and resolve complex queries</li><li>
Demonstrated ability to collaborate effectively across teams, share knowledge openly, and contribute to collective goals while respecting diverse perspectives</li><li>
Fluent in English</li></ul><p></p><p><b>
Other:</b></p><ul><li>
Travel may be required based on business needs.</li><li>
Flexibility in working hours to accommodate clients/partners in different time zones outside the Middle East region.</li></ul><p></p><p><b>
About Cigna Healthcare</b></p><p></p>
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<p></p><p><i>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><p></p><p><i>
If</i><i> you require reasonable accommodation in completing the online application process, please email: </i><i>SeeYourselfEMEA@cigna.com</i><i> for support. Do not email </i><i>SeeYourselfEMEA@cigna.com</i><i> for an update on your application or to provide your resume as you will not receive a response.</i></p></div>

Account Associate

Concentrix

<div><div><div><p><b>Account Management
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
The Associate Director, Account Management leads and grows a portfolio of corporate global accounts. This Corporate Sales Professional will actively engage with clients to sell new products, solutions, and services to existing clients across the retail, automotive, travel, healthcare, banking and finance and hospitality industries. This professional generate leads; develops targets into clients and meets revenue and profit goals as assigned by sales leadership. This role resides in the UAE</div><h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><p>
Corporate Sales Experience</p><ul><li>Responsible for new business sales within assigned markets and existing Fortune 500 clients</li><li>Champion the effort to grow and maintain the corporation's primary and long-term revenue base</li><li>Develop a thorough understanding of prospect or client short-term and long-term strategic requirements</li></ul><p>
through discussions with existing and prospective client executive management</p><ul><li>Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client</li></ul><p>
interactions</p><ul><li>Collaborate with Sales Support; Account Management; Operations and other departments to ensure the</li></ul><p>
client's expectations are being met or exceeded</p><ul><li>Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance</li></ul><p>
regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactions</p><ul><li>Monitor economic and legal trends that could affect sales</li><li>Maintain and update Salesforce database with sales pursuit information</li></ul><h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2><ul><li>Bachelor's Degree in related field from a four-year college or university with five years or more years</li></ul><p>
related experience strongly preferred</p><ul><li>BPO sales experience is highly desired preferably in UAE</li><li>Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively</li></ul><p>
present information to internal and external associates</p><ul><li>Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline oriented</li></ul><p>
business environment with industry impact</p><ul><li>Proven ability to champion significant projects, programs, and business initiatives using creativity and</li></ul><p>
Ingenuity</p><ul><li>Mastery of the organization's business operations and industry. Externally recognized as subject matter</li></ul><p>
expert on emerging trends and industry practices</p><ul><li>External Thought Leader with proven ability to significantly influence</li><li>Advanced Microsoft Office skills</li></ul><h2 class="jobSectionHeader"><b>
Career Framework Role</b></h2><div>
Is recognized as an external thought leader within strategic function or discipline. Influences the strategy</div><p>
to address internal or external business and regulatory issues. Proactively identifies, defines, and solves</p><p>
the most complex problems that impact the management and direction of the business. Significantly</p><p>
influences functional strategy; may participate in the development of the product or division strategy.</p><p>
Leads multidisciplinary projects or initiatives.</p><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><div>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div></div></div></div><p></p>

Associate Director Account Management

Ansell

<div><div><b>Key Account Specialist - Middle East</b> <b>-</b> <b>(</b><b>30011431</b><b>)</b></div><div><b>
Description</b><div></div><div><div><b><br>
Why Ansell?</b></div></div><div></div><div><div><br>
At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive across industrial, medical, and consumer applications.</div></div><div></div><div><div><br>
Discover more about our company, our people, and our values by visiting us at Ansell</div></div><div></div><div><div><br>
Ansell is looking for a <b>Key Account Specialist &ndash; Middle East</b> to join our team, based in Dubai, UAE.</div><div><br>
In this position, you will be responsible for developing, protecting, and expanding Ansell&rsquo;s strategic key accounts across primarily UAE and Saudi Arabia. Acting as a trusted advisor and educator, you will open doors to new stakeholders, deepen relationships with major customers, and drive long-term business growth through structured account strategies. This role requires a strong key-account mindset and the ability to collaborate across internal teams and distributor partners to deliver tailored solutions.</div></div><div></div><div><div><b><br>
What benefits and opportunities does Ansell offer?</b></div></div><div></div><div><ul><li><div><br>
Competitive compensation, including a performance-based annual incentives</div></li></ul></div><div><ul><li><div>
Flexible and hybrid schedule</div></li></ul></div><div><ul><li><div>
A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered&mdash;across our global community</div></li></ul></div><div><ul><li><div>
Ansell University programs to develop professional and interpersonal skills</div></li></ul></div><div><ul><li><div>
Opportunities to advance and grow within the company</div></li></ul><div></div><div><b><br>
What your role will be?</b></div><div>
As a Key Account Specialist &ndash; Middle East, you will:</div><ul><li>
Serve as the primary point of contact for assigned strategic key accounts in UAE and Saudi Arabia, building deep relationships with decision-makers and influencers.</li><li>
Develop and execute long-term key account strategies to grow share of wallet, improve customer penetration, and strengthen Ansell&rsquo;s position within major customers.</li><li>
Act as a customer educator and solution consultant, ensuring stakeholders understand Ansell&rsquo;s value proposition, product portfolio, safety solutions, and compliance standards.</li><li>
Identify, open, and develop new business opportunities within large accounts and projects, working closely with distributor partners to drive engagement at multiple levels.</li><li>
Conduct structured account profiling, opportunity mapping, and pipeline management in Salesforce (SFDC) to ensure visibility, forecasting accuracy, and disciplined execution.</li><li>
Collaborate with Territory Sales Managers, product management, technical, and supply chain teams to activate strategic initiatives, support tenders, and deliver tailored customer solutions.</li><li>
Monitor market dynamics, customer needs, and competitive activity, proactively recommending actions to defend and grow Ansell&rsquo;s business in UAE and Saudi Arabia.</li><li>
Prepare and present regular sales reports, forecasts, and key-account reviews, ensuring alignment with regional objectives.</li></ul><div></div><div><b><br>
What will you bring to Ansell</b><b>?</b></div><ul><li>
Bachelor&rsquo;s degree, preferably in Business, or equivalent experience.</li><li>
Minimum 5 years of experience in B2B sales or key account management, preferably in industrial, safety, healthcare, or PPE environments.</li><li>
Proven experience working with large accounts, distributors, and indirect sales models.</li><li>
Demonstrated ability to educate customers and sell value, not just products.</li><li>
Experience managing long sales cycles, multi-stakeholder accounts, and complex projects.</li><li>
Strong CRM capability (Salesforce preferred).</li><li>
Advanced presentation, negotiation, and stakeholder-management skills.</li><li>
Ability to work autonomously while collaborating within a regional matrix organization.</li><li>
Fluent in professional English and Arabic.</li><li>
Frequent domestic and international travel as required; home office based in Dubai.</li><li><div>
Strong alignment with Ansell Values: Whatever you do, take PRIDE:</div><br>
<div></div><ul><li>
Passion</li><li>
Reliable</li><li>
Integrity</li><li>
Deliver</li><li>
Empowerment</li></ul></li></ul><div></div><div><div><b><br>
Please submit your resume in English.</b></div></div><div></div><div><div><b><br>
EEO Statement</b></div></div><div><div>
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.</div></div><div></div><div><div><b><br>
Our Commitment to Belonging and Inclusion</b></div></div><div></div><div><div><br>
Ansell&rsquo;s vision is about creating safe spaces where all perspectives are valued alongside individual contributions.</div></div><div></div><div><div><br>
When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It&rsquo;s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it&rsquo;s what drives us to serve our customers and stakeholders with pride, and it&rsquo;s what differentiates Ansell.</div></div><div></div><div><div><b><br>
Follow us on </b><b>Instagram</b><b>, </b><b>Twitter</b><b>, </b><b>LinkedIn</b><b>, </b><b>YouTube</b><b> and </b><b>Facebook</b></div></div></div></div><div></div><div><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> United Arab Emirates-Dubai-Dubai</div><div><b>
Work Locations</b><b>:</b> AE United Arab Emirates Dubai 1-Lake Plaza Tower 1 Lake Plaza Tower 2</div><div><b>
Job</b><b>:</b> Sales</div><div><b>
Organization</b><b>:</b> Commercial EMAP</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Job Type</b><b>:</b> Standard</div><div><b>
Job Level</b><b>:</b> Associate</div><div><b>
Job Posting</b><b>:</b> Jan 19, 2026, 4:27:21 AM</div></div>

Key Account Specialist - Middle East

Teneo external feed for LinkedIn

<p></p><div><h2 class="jobSectionHeader"><b>The Role</b></h2>
<p>
Teneo is looking for a talented and driven Senior Associate with fluency in Arabic and a passion for strategic communications to join our Strategy and Communications team in the Middle East. Teneo's Strategy and communications service offering provides all aspects of integrated communications counsel to business and government leaders and CEOs. This role is part of a thriving team advising high-profile clients on how to create effective narratives, manage reputation, engage with key audiences and tell proactive stories which support clients' strategic objectives.</p>
<p>
We're interested in meeting candidates with wide-ranging perspectives, and we're open to hearing from you whether you currently work agency side or in-house.</p>
<p>
It's key for us that you can cut across sectors and switch seamlessly between all our disciplines, from reactive issues management to proactive storytelling. And we'd love it if, like us, you're intellectually curious, creative, collaborative, and eager to learn.</p>
<p>
 As a Senior Associate you'll be responsible for providing the highest quality of service to our clients and play a pivotal role in driving forward activity across multiple account teams, delivering regular insight and analysis, and supporting clients' reputational and strategic objectives. Senior Associates help mentor and coach Executives and Associates, and work closely with Vice Presidents. They report into our Senior Vice Presidents and Managing Directors.</p>
<h2 class="jobSectionHeader"><b>
Working at Teneo </b><b>in the Middle East</b></h2>
<p>
Teneo works with some of the world's biggest public sector and corporate entities across a wide range of sectors and issues, including energy, tech, FMCG, financial services and government offices. Our clients include a significant number of the FTSE 100 and Fortune 100, as well as other global public and private corporations and government entities. We're an ambitious, global consultancy which allows candidates unmatched opportunities to develop and work with inspiring, motivated people.</p>
<p>
Although this role is to primarily support our publicly listed corporate clients with financial communications and investor relations, we actively encourage our people to grow and develop their advisory skills across all our disciplines, including financial and M&amp;A, digital, creative campaigning and corporate communications, change and employee engagement, leadership coaching, sustainability, strategy and research, issues and crisis management, and restructuring and management consultancy, to solve complex business issues for our clients.</p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2>
<p>
As a Senior Associate with the Strategy and Communications team at Teneo, your role will include:</p>
<div>
<ul><li><b>Horizon scanning and advisory &ndash; </b>proactively uses regional market and business intelligence to keep abreast of key trends and provide valuable insights and advisory to clients.</li></ul>
<ul><li><b>Monitoring and reporting - </b>around business and capital markets issues, media and news cycle, social media, client comms activities and campaigns. Providing input into the creation of advisory notes for clients.</li></ul>
<ul><li><b>Supporting financial communications &amp; investor relations planning and implementation - </b>research, ideation, messaging, content creation and copywriting, and providing input into financial communications and IR strategy and advisory work. Takes a leading role in developing client ready documents e.g. presentations, reports, earnings releases, Q&amp;A etc</li></ul>
<ul><li><b>Supporting account management - </b>supporting all client account activities, monitoring and reporting on progress and flagging issues, mentoring Executives and Associates on accounts, supporting PMO activities. Takes ownership for specific deliverables in their entirety.</li></ul>
<ul><li><b>Supporting client management - </b>building client relationships, proactively identifying opportunities or areas of concern.</li></ul>
<ul><li><b>Supporting new business development - </b>starting to build network of client relationships, supporting senior members of the team with new business proposals e.g. conducting research and developing insights to support the proposal building process.</li></ul>
</div>
<p><b>Furthermore, you will be expected to:</b></p>
<ul>
<li>Build strong client and team relationships</li>
<li>Provide support and insight to your client teams, proactively highlighting opportunities, and potential areas of concern</li>
<li>Build a strong network of effective relationships internally and externally</li>
<li>Proactively seek formal and informal learning and development opportunities to support your professional growth and contribute to the sharing of learnings across the wider team; and actively coach and mentor Executives and Associates on your account teams</li>
</ul><h2 class="jobSectionHeader"><b>Required Skills and Experience</b></h2>
<ul><li>A bachelor's degree or higher in communications, journalism, political science, finance / economics, law, public policy, international relations, business, finance, accounting or a related field</li>
<li>3-5 years of experience in a strategy, communications or finance/investor relations role &ndash; within agency or in-house</li>
<li>Strong proficiency in Arabic (verbal and written)</li>
<li>Strong understanding of the region &ndash; its media and business landscapes</li>
<li>Strong interest in finance, investor relations and capital markets</li>
<li>Experience offering client counsel at the appropriate level, based on in-depth insight of client's business and sector</li>
<li>Deep knowledge of wider corporate reputational or market issues arising</li>
<li>Strong ability to grasp clients' business objectives and relevant wider industry dynamics to enable drafting of messaging and communications materials</li>
<li>Experience working with international media</li>
<li>Exceptional written and verbal communications skills</li>
<li>Good presentation skills</li>
<li>Analysis and data visualisation skills</li>
<li>Excellent command of Microsoft Office (PowerPoint and Word)</li>
<li>Good project management skills</li>
</ul><h2 class="jobSectionHeader"><b>Preferred Skills and Attributes</b></h2>
<ul><li>Strategic and critical thinker</li>
<li>Collaborative and a team player</li>
<li>Problem solver with a positive attitude</li>
<li>Flexible and always willing to try</li>
<li>Detail oriented and committed to high quality deliverables</li>
<li>Intellectual curiosity and entrepreneurial spirit</li>
<li>Humble, honest and respectful</li>
<li>Aspiration to line-manage individuals and lead teams</li>
<li>Resilient and performs well under pressure</li>
<li>Comfortable with uncertainty</li>
<li>Readiness for frequent travel and stints at clients' offices</li>
</ul><h2 class="jobSectionHeader"><b>What we can offer</b></h2>
<p>
New joiners are supported by an induction programme, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support.</p>
<p>
Given our client base you'll be working on career-defining work that is exciting, rewarding and one where you can make a real impact to high profile projects.</p>
<p>
Teneo works with clients on complex issues and challenges that often require a multidisciplinary approach that leverage our main business segments &ndash; Strategy &amp; Communications, Management Consulting, Financial Advisory, People Advisory and Risks Advisory. You will have opportunities to work alongside our experts in these disciplines to develop and deliver an integrated solution.</p>
<h2 class="jobSectionHeader"><b>
Company Benefits</b></h2>
<p>
As well as this we offer a whole host of benefits and reward including:</p>
<ul>
<li>Competitive salary</li>
<li>Discretionary annual bonus</li>
<li>Annual salary review</li>
<li>25 days holiday</li>
<li>10 days remote working abroad per year</li>
<li>End-of-service benefits (For UAE: DEWS as per the law)</li>
<li>Enhanced maternity and paternity leave (depending on length of service)</li>
<li>Private medical insurance (individual and immediate family members)</li>
<li>Life insurance</li>
<li>Regular social, cultural and charitable activities</li>
<li>Flexible and remote working with office laptop provided</li></ul></div><p></p>

Financial Communications, Senior Associate

Deutsche Bank

<div><h2 class="jobSectionHeader"><b>Job Description:
</b></h2><p><b>Details of the Division and Team:
</b></p><p>Provide fundamental support to the Relationship Manager(s) (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.
</p><p></p><p>Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border desk, iCAT, Client onboarding, Operations, COO, Business Management, Trading teams etc) and locally (Business Management, Client onboarding Investment Advisory teams) as appropriate.
</p><p></p><p>Responsible for timely action on requests and service requirements to meet the client/RM requirements.
</p><p></p><p><b>What we will offer you:
</b></p><p>A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
</p><p>You can expect:
</p><ul><li><p>Life Insurance
</p></li><li><p>Accidental Death Insurance
</p></li><li><p>Permanent Partial Disability Insurance
 </p></li><li><p>Private Medical Insurance for you, your spouse and dependent children
</p></li><li><p>Flexible working arrangements
</p></li><li><p>30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
</p></li><li><p>DB contributions to DIFC Employee Workplace Savings (DEWS)
</p></li></ul><p></p><p><b>Your key responsibilities:
</b></p><p></p><p><b>Client Service
</b></p><ul><li><p>Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, security transfers, security information, general product and/or service information.
</p></li><li><p>Receive and confirm client instructions related to remittances, account maintenance etc. and liaising with the respective booking center within acceptable timelines.
</p></li><li><p>When required, attend client meetings along with RM to provide support to meet client requirements.
</p></li><li><p>Taking and executing clients&rsquo; orders (money market, capital market transactions).
</p></li><li><p>Diligent follow up with clients to execute term sheets and other account/trade related documents.
</p></li></ul><p></p><p><b>Operations and Administrative
</b></p><ul><li><p>Assist RM in new account opening process &ndash;preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening.
</p></li><li><p>Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for follow up/provide additional information/documentation if requested.
</p></li><li><p>Seek relevant approvals and ensure process followed whilst arranging any Video conference meetings/calls.
</p></li><li><p>Follow up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
</p></li><li><p>Execution of periodic fee run to ensure RMs are informed of any insufficient balances.
</p></li><li><p>Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
</p></li><li><p>Ensure RMs and IAs are aware of any Corporate Actions and follow up through to completion.
</p></li><li><p>Providing assistance in managing loan covenants and processing periodic rolling of all Structured Loans, Lombard Loans and Time Deposits.
</p></li><li><p>Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.
</p></li><li><p>Remain current and thorough on operational processes, services and firm&rsquo;s systems/applications.
</p></li><li><p>Liaise with RM/IA to ensure voice logs are completed, seek approvals as required for reporting purposes.
</p></li><li><p>Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR requests.
</p></li><li><p>Provide regular updates to RMs regarding clients credit facilities and prepare credit excess reports.
</p></li><li><p>Input daily trades in system within cut off times for trade reconciliation purposes.
</p></li><li><p>Proactively help manage margin calls with Credit and Cross Border Desk in conjunction with RM.
</p></li><li><p>Resolve any trade/non-trade related incidents in conjunction with the Cross Border Desk (as applicable) with prompt and timely reporting to Business Manager / Team Head.
</p></li><li><p>Process with relevant approval all inward/outward cash and security transfer instructions received from client in conjunction with RM/ Booking Centre/Counterparty and client. Follow up till completion, including trade archival.
</p></li><li><p>Support RMs in performing client after-sales tasks and coordination of marketing events invitations and approvals.
</p></li><li><p>Follow up for pre-trade, post trade execution and confirmation, renewal of expired orders to enable reporting to Cross Border desk / complete system input. Liaise with RM/IA to ensure voice logs are completed and reported. Follow up till completion, including trade archival.
</p></li><li><p>Accountable for providing full administrative support to the Head of cross border and immediate team, acquiring various administrative duties and backing-up other team members as and when required.
</p></li><li><p>Where applicable, managing the daily mailing of documentation to the relevant booking centers.
</p></li><li><p>Respond to client queries related but not restricted to account documentation, account balances, account activity, statement information, security transfers, security information, general product and/or service information.
</p></li><li><p>Proactively update and follow up on various deficiency reports in RISK MIS Tool monthly (email notification). All deficiencies to be resolved promptly.
</p></li><li><p>Completion of any remediation projects within the stipulated deadlines.
</p></li><li><p>Highlight any suspicious activity/complaints to Head of Business/Business Manager in a timely manner.
</p></li><li><p>Provide leave plan to Supervisor for approval and ensure smooth and detailed handover to back up SAs for business continuity.
</p></li><li><p>Participate in all SE group projects and meetings. Handle any regulatory/non-regulatory projects within the stipulated deadlines.
</p></li><li><p>Accountable for being thorough with relevant KOPs at Booking Centre and DIFC, and staying up to date on process enhancements, approval templates etc.
</p></li></ul><p></p><p><b>Your skills and experience:
</b></p><ul><li><p>Bachelor&rsquo;s degree or equivalent
</p></li><li><p>Fluency in English (written and verbal) is mandatory. Fluency in Arabic is a good to have skill.
</p></li><li><p>Minimum 3-5 years for Associate level and 5 years and above at AVP level of relevant client servicing or assistant relationship manager experience within the banking and financial industry
</p></li><li><p>Able to manage time and multitask.
</p></li><li><p>Strong inter-personal, communication and consulting skills
</p></li><li><p>Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization
</p></li><li><p>Client Centric
</p></li></ul><p></p><p><b>How we&rsquo;ll support you:
</b></p><ul><li><p>Flexible working to assist you balance your personal priorities
</p></li><li><p>Coaching and support from experts in your team
</p></li><li><p>A culture of continuous learning to aid progression
</p></li><li><p>A range of flexible benefits that you can tailor to suit your needs
</p></li><li><p>Training and development to help you excel in your career
</p></li></ul><p></p><p><b>About us and our teams:
</b></p><p>Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
</p><p></p><p><b>Deutsche Bank &amp; Diversity
</b></p><p></p><p>We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
</p><div><div><div><div><p>Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
</p><p></p><p>We welcome applications from all people and promote a positive, fair and inclusive work environment.</p></div></div></div></div></div>

Private Bank - Client Service Executive, Global South Asia - Associate

GSSTech Group

<div><p>We are seeking an experienced Project Analyst / Associate Agile Coach with strong exposure to Agile delivery environments and hands-on experience with <b>nCino (Salesforce-based banking platform)</b>. The role will support Agile project execution, stakeholder coordination, and process optimization across banking and financial services initiatives.</p><p><b>
Requirements</b></p><ul>
<li>
Support end-to-end project delivery in Agile/Scrum environments.</li>
<li>Act as an Associate Agile Coach to promote Agile best practices across teams.</li>
<li>Facilitate Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and reviews.</li>
<li>Track project metrics, KPIs, risks, dependencies, and deliverables.</li>
<li>Collaborate with Product Owners, Scrum Masters, developers, and business stakeholders.</li>
<li>Support implementation, enhancement, and optimization of <b>nCino</b> solutions.</li>
<li>Translate business requirements into user stories and functional documentation.</li>
<li>Ensure alignment between business goals and Agile execution.</li>
<li>Assist in change management and continuous process improvement initiatives.</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3><ul>
<li>Minimum <b>5+ years</b> of experience as a Project Analyst, Agile Project Coordinator, or Associate Agile Coach.</li>
<li>Strong hands-on experience working in <b>Agile/Scrum frameworks</b>.</li>
<li>Experience with <b>nCino platform</b> (mandatory).</li>
<li>Good understanding of banking and financial services workflows.</li>
<li>Experience with Jira, Confluence, or similar Agile project management tools.</li>
<li>Strong analytical, documentation, and stakeholder communication skills.</li>
<li>Working knowledge of Salesforce ecosystem is a plus.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3><ul>
<li>Agile/Scrum certification (CSM, SAFe, PMI-ACP) is an advantage.</li>
<li>Experience supporting digital transformation or core banking projects.</li>
<li>Exposure to regulatory or compliance-driven projects.</li></ul></div>

Project Analyst - nCino

Majid Al Futtaim

<div>
 <p>
  The Associate Manager is responsible for delivering high-quality capacity management and operational support to Customer Care Representatives, enabling them to consistently meet service levels in a cost-effective manner. The role requires a strong people-focused approach, excellent customer service skills, and the ability to manage and moderate both online and offline interactions with internal and external customers.
 </p>
 <p>
  As the face and voice of the Carrefour brand, the role holder oversees all customer interactions and focuses on building strong, lasting relationships by managing inquiries, waiting lists, and customer preferences. With a strong analytical mindset, the Associate Manager drives service innovation to maintain exceptional customer experience standards while optimizing cost per contact, supporting a customer care operation that runs 12 hours a day, 7 days a week, across multiple languages.
 </p>
</div>


Assistant Customer Service Manager | Emirati Talent

Explore 306+ Account associate in Dubai this January. Find roles across top companies and apply now to boost your career.