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account coordinator subtitling client services

Deluxe

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
 </li>
 <li>
 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
 <li>
 Create, maintain and communicate to client project timelines and budgets.
 </li>
 <li>
 Prepare and communicate pricing quotes and estimates with client.
 </li>
 <li>
 Ensure Billing and Revenue Tracking is maintained weekly.
 </li>
 <li>
 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
 </li>
 <li>
 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
 </li>
 <li>
 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
 </li>
 <li>
 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
 <li>
 Working with Account Coordinators to ensure day to day production is running effectively.
 </li>
 <li>
 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
 </li>
 <li>
 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
 </li>
 <li>
 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
 </li>
 <li>
 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
 <li>
 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
 <li>
 Forecast and track key account metrics.
 </li>
 <li>
 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
 <li>
 Initiate corrective action process as needed.
 </li>
 <li>
 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
 </li>
 <li>
 May be responsible for educating and advising client about new services offered.
 
 
 </li>
 </ul>
 
 Note
 
 
 
 <ul>
 <li>
 This is client interaction role and not Finance &amp; Accounts role.
 </li>
 <li>
 Transport - free pick-up and drop facility from your residence to work and back.
 </li>
 <li>
 Meals - Breakfast, Lunch and dinner will be served in the facility.
 </li>
 <li>
 Candidate should be open for Night shift.
 
 
 </li>
 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

TRUGlobal

<div>
 
 
 Job Description &ndash; Account Delivery Head
 
 
 
 
 Position
 
 : Account Delivery Head
 
 
 
 Experience
 
 : 15+ years in IT Services Delivery &amp; Account Management
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services delivery across Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions. The role also requires P&amp;L ownership, governance, and the ability to drive customer success through high-quality delivery and trusted client partnerships.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Client Engagement &amp; Relationship Management
 
 
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with
 
 CXO-level stakeholders
 
 in assigned client accounts.
 </li>
 <li>
 Act as a
 
 trusted advisor and escalation point
 
 for client issues.
 </li>
 <li>
 Drive
 
 client satisfaction (NPS)
 
 by delivering business value and ensuring consistent communication.
 </li>
 </ul>
 
 
 
 
 
 Delivery Excellence
 
 
 
 
 
 <ul>
 <li>
 Ensure
 
 high-quality delivery
 
 of IT services, solutions, and projects across
 
 Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions
 
 .
 </li>
 <li>
 Define and monitor
 
 SLAs, KPIs, and compliance metrics
 
 .
 </li>
 <li>
 Implement
 
 delivery frameworks and best practices
 
 to ensure operational efficiency and customer success.
 </li>
 </ul>
 
 
 
 
 
 P&amp;L Ownership
 
 
 
 
 
 <ul>
 <li>
 Own
 
 account profitability
 
 including revenue, margins, resource utilization, and cost optimization.
 </li>
 <li>
 Ensure
 
 sustainable and predictable financial growth
 
 through disciplined delivery execution.
 </li>
 </ul>
 
 
 
 
 
 Account Growth &amp; Strategy
 
 
 
 
 
 <ul>
 <li>
 Identify opportunities for
 
 account mining, cross-sell, and upsell
 
 across the portfolio.
 </li>
 <li>
 Collaborate with
 
 Sales and Presales
 
 to participate in
 
 RFPs, proposals, and solutioning
 
 .
 </li>
 <li>
 Develop and execute
 
 account growth strategies
 
 aligned with business objectives.
 </li>
 </ul>
 
 
 
 
 
 Governance &amp; Reporting
 
 
 
 
 
 <ul>
 <li>
 Lead
 
 governance forums
 
 such as QBRs and steering committee meetings with clients.
 </li>
 <li>
 Provide
 
 transparent reporting
 
 on delivery performance, risks, opportunities, and financials.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 
 
 
 <ul>
 <li>
 Lead and mentor
 
 Technology Delivery Managers (TDMs) and Architects
 
 across onsite and offshore teams.
 </li>
 <li>
 Ensure
 
 team motivation, career growth, performance management, and succession planning
 
 .
 </li>
 <li>
 Foster a
 
 culture of innovation, accountability, and continuous improvement
 
 .
 </li>
 </ul>
 
 
 
 
 
 Risk &amp; Compliance
 
 
 
 
 
 <ul>
 <li>
 Proactively
 
 identify delivery risks
 
 and establish effective mitigation strategies.
 </li>
 <li>
 Ensure
 
 compliance with security, audit, and regulatory requirements
 
 across accounts.
 </li>
 </ul>
 
 
 
 
 
 Top Skills Required
 
 
 
 
 
 <ol>
 <li>
 
 Experience in IT Services Company
 
 with proven delivery leadership.
 </li>
 <li>
 
 Customer Delivery Excellence
 
 and client engagement.
 </li>
 <li>
 
 P&amp;L Ownership
 
 and financial accountability.
 </li>
 <li>
 
 Account Growth Strategy
 
 (cross-sell, upsell, mining).
 </li>
 <li>
 
 Driving NPS
 
 and client satisfaction.
 </li>
 <li>
 
 Leading TDMs &amp; Architects
 
 to deliver at scale.
 </li>
 </ol>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 <li>
 15+ years of experience in
 
 IT services delivery, account management, and client leadership
 
 .
 </li>
 <li>
 Strong exposure to
 
 Infra, Cloud, Security, Salesforce, Analytics, AI, and Microsoft solutions
 
 .
 </li>
 <li>
 Proven track record of
 
 managing large accounts
 
 with multi-million-dollar revenues.
 </li>
 <li>
 Excellent
 
 stakeholder management, communication, and leadership skills
 
 .
 </li>
 </ul>
 
 
</div>

Account Delivery Head

Razorpay

<div>
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Building and maintaining relationships with clients and key personnel within their company.
 </li>
 <li>
 Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 </li>
 <li>
 Conducting business reviews to ensure clients are satisfied with their products and services.
 </li>
 <li>
 Attending meetings with clients inside and outside their offices to build better relationships with them.
 </li>
 <li>
 Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 </li>
 <li>
 Liaising with internal departments to ensure client needs are fulfilled effectively.
 </li>
 <li>
 Escalating and resolving areas of concern as raised by clients.
 </li>
 <li>
 Carrying out client satisfaction surveys and reviews.
 </li>
 <li>
 Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Qualifications:
 
 
 <ul>
 <li>
 Relevant experience in Key Account Management/Sales in the B2B space.
 </li>
 <li>
 Knowledge of best customer service practices.
 </li>
 <li>
 Strong interpersonal skills and an ability to build rapport with customers.
 </li>
 <li>
 Go-getter attitude.
 </li>
 <li>
 Hardworking with a strong work ethic.
 </li>
 </ul>
</div>

Associate Manager, Startup Accounts

<div>
 
 Jio is seeking applications from suitable candidates for the position of &ldquo;
 
 Key Account Manager.
 
 &rdquo; The position will be based in
 
 Bangalore.
 
 
 
 
 
 
 
 Education Required:
 
 
 
 Any Graduation (MBA preferred)
 
 
 
 
 
 
 Experience Required:
 
 
 
 5-12 years (must have at least 5 years of experience in B2B sales managing for strategic and growth account/Large clients)
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Account Planning:
 
 Drive Revenue and
 
 
 develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.
 </li>
 <li>
 
 Customer Relationship Management:
 
 Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Work closely with other departments such as Service Delivery, Care &amp; Assurance, Finance and Marketing to ensure seamless service experience to Customers.
 </li>
 <li>
 
 Customer Satisfaction:
 
 Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Incremental Revenue through new Customer acquisitions and new Products penetration in existing accounts.
 </li>
 <li>
 Revenue retention in existing accounts (Churn Management)
 </li>
 <li>
 Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs.
 </li>
 <li>
 Collections against billing (zero disputes)
 </li>
 <li>
 Statutory and Regulatory Compliances
 </li>
 </ul>
 
 
 
 
 
 Skill Set
 
 
 <ul>
 <li>
 Knowledge of industry and products.
 </li>
 <li>
 Strong work experience in B2B sales.
 </li>
 <li>
 Key Account Management Experience.
 </li>
 <li>
 Customer Focus and strong Problem-solving skills.
 </li>
 <li>
 Collaboration and Relationship building.
 </li>
 </ul>
 
 
</div>

Key Account Manager

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: KYC Associate
 
 
 
 
 Location: Bangalore, India
 
 
 
 
 Role Description
 
 
 
 <ul>
 <li>
 The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions.
 </li>
 <li>
 The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (&lsquo;AML&rsquo;) and Anti Financial Crime (&lsquo;AFC&rsquo;) areas and ensures any changes required are implemented with minimum disruptions.
 </li>
 <li>
 The KYC Analyst also assists the bank&rsquo;s clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (&lsquo;SOP&rsquo;s) and Operation Level Agreements (OLA&rsquo;s) to achieve accurate and timely account opening to help execute trades.
 </li>
 <li>
 A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.
 </li>
 <li>
 In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (&ldquo;KYC&rdquo;) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the bank&rsquo;s internal policies.
 </li>
 <li>
 The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.
 </li>
 <li>
 The Reg &amp; Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy,
 
 
 <ul>
 <li>
 Best in class leave policy.
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for verification of Client data
 </li>
 <li>
 Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc.
 </li>
 <li>
 Verifying KYC documentation of the Clients to be adopted/reviewed
 </li>
 <li>
 Perform the risk assessment of the Client to be adopted/reviewed
 </li>
 <li>
 Signing off on new client adoptions and periodic reviews
 </li>
 <li>
 Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the bank&rsquo;s internal policies
 </li>
 <li>
 Manage exception ensuring that all SLA&rsquo;s defined with the Business on timeliness and quality are adhered
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc
 </li>
 <li>
 Understanding of Control, Compliance, Investigation/chasing functions in banks
 </li>
 <li>
 Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID)
 </li>
 <li>
 Ability to interpret regulatory guidelines and assessing risk scores and entity types
 </li>
 <li>
 Ability to interpreting alerts
 </li>
 <li>
 Ability to identifying trends and inconsistencies
 </li>
 <li>
 Understanding of end-to-end KYC process
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career.
 </li>
 <li>
 Coaching and support from experts in your team.
 </li>
 <li>
 A culture of continuous learning to aid progression.
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs.
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

KYC Associate

Apple

<div>
 
 Summary
 
 
 
 In RE&amp;D, we don&rsquo;t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers! Our team is a diverse and nimble group that manages and provides services to Apple&rsquo;s Retail stores and workplaces. We develop and run Apple&rsquo;s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities, and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world! We are seeking an experienced, collaborative, and highly motivated senior facilities professional to join our team.
 
 
 The Facilities Manager is the culmination of all the skills and resources of a validated Facility Manager (IFM) with additional cross-functional CRE expertise and outstanding customer experience skills. The incumbent will need to have a strong emphasis on leading multiple site operations tasks critical to diversified and multiple site operations including ensuring consistent delivery at highest performance level for Soft &amp; Hard Services. Ability to get along with Apple corporate business functions &amp; customers at all levels and provide multiple structured and/or ad-hoc timely and accurate status reporting.
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Working with Apple LOB, RE&amp;D and their nominated internal/external vendors/partners
 </li>
 <li>
 Hands-on experience of comprehensive IFM Soft Services
 </li>
 <li>
 Input to in-GEO OPEX planning and budgets
 </li>
 <li>
 Handle RE&amp;D commercial obligations like Vendor payments
 </li>
 <li>
 Drive consistency in RE&amp;D site services and resources with 'bigger picture' overview
 </li>
 <li>
 Lead single to multiple, simple to complex Facility initiatives and programs
 </li>
 <li>
 Adherence to the use of established protocols, tools &amp; processes &ndash; strong compliance
 </li>
 <li>
 Participate alone, or in team, for facility strategy presentations to RE&amp;D customers
 </li>
 <li>
 Follow-up with Apple customers on site services delivery tracking, issues/risks and results
 </li>
 <li>
 Ensure Vendors compliance with agreed SLA's and KPI's
 </li>
 <li>
 Development of IFM, tools, standards, policies, guidelines and processes related to India Facility Management standards
 </li>
 <li>
 Advising and driving improvement changes in RE&amp;D Facility Management services
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience in Facility Management, Electrical, Industrial, Hotel industry preferred.
 </li>
 <li>
 8+ years of facilities management experience with a demonstrated focus in delivering and/or maintaining outstanding workplaces.
 </li>
 <li>
 Experience in Contract negotiation and structuring
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Excellent communication and presentation skills at all levels, Able to work as individual or team contributor, Strong reporting ability &ndash; accurate in written and verbal
 </li>
 <li>
 Integrated Facility Management skills, Understand the business of Occupational Health &amp; Safety.
 </li>
 <li>
 Vendor management/performance measurement skills, Strong process orientation, Strong individual accountability and execution area specific skills
 </li>
 <li>
 Knowledge about office design, construction and project management
 </li>
 <li>
 Understanding of both large and small sites, Strong problem-solving and negotiations skills, Professional manner presentation, Self Starter, highly motivated to succeed and provide outstanding IFM services
 </li>
 <li>
 Passion for Facility Management and outstanding services and deliverables
 </li>
 <li>
 Person selected for this role will deliver to sites the overall strategy and policy around Facility Management services, in collaboration with peers.
 </li>
 <li>
 This will include Group Program Manager, Facility Officers, Group Facility Coordinator internal partners and nominated vendors/suppliers.
 </li>
 <li>
 Lead Soft Services delivery and development plus continuous improvement initiatives and programs. These decisions will be made with input from the employee&rsquo;s manager, the RE&amp;D leadership team and the &ldquo;virtual team&rdquo; of representatives from other regions.
 </li>
 <li>
 Contract negotiation and structuring experience, Experience with leading complex Change Management situations considered an advantage
 </li>
 <li>
 Passionate about Customer Services and end-user experience
 </li>
 <li>
 Ability to travel throughout India &amp; International markets on need basis Selected employee must be willing to participate in calls with members of our global RE&amp;D team taking into account arrange of time zone requirements. As a result the job will require participating in a number of regularly scheduled calls that will take place late at night or early in the morning.
 
 
 </li>
 </ul>
</div>

Facilities Building Manager

PwC India

<div>
 
 
 Job Responsibilities
 
 
 
 
 
 
 1) Leverage GCC Industry connects to identify, target, and engage with potential clients. Gain a comprehensive understanding of client needs, challenges, and business objectives to position PwC offerings effectively.
 
 
 2)Develop and execute Go-to-Market strategic plans for entering new markets and expanding our presence. Collaborate with cross-functional teams to customize PwC offerings to the client.
 
 
 3)Build and nurture strong, lasting relationships with key decision-makers and stakeholders within the industry.
 
 
 4)Collaborate with solution architects, consultants, and subject matter experts to develop tailored proposals that address client-specific challenges and showcase company's value proposition.
 
 
 5) Manage and maintain a robust sales pipeline, tracking leads, opportunities, and potential deals. Utilize CRM systems to monitor progress and ensure accurate forecasting.
 
 
 6) Stay abreast of industry trends, competitor activities, and regulatory. Leverage this knowledge to identify new opportunities and adapt Market Intelligence strategies as needed.
 
 
 7) Lead negotiations and contract discussions to secure new business contracts. Work closely with legal and finance teams to ensure terms and conditions are favorable for both parties.
 
 
 8) Meet and exceed sales and revenue targets. Provide regular updates and reports to senior management on progress, challenges, and successes.
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 <ul>
 <li>
 8+ years of experience in GCC sales
 </li>
 <li>
 Strong sales and account management skills.
 </li>
 <li>
 Proven success in delivering sales and managing account P&amp;L.
 </li>
 <li>
 Bachelor's degree required; additional certifications are a plus.
 </li>
 </ul>
 
 
 
 
 Preferred Skills:
 
 <ul>
 <li>
 Expertise in CPG, Lifesciences, Pharma
 </li>
 <li>
 Experience with global account collaboration and managing account P&amp;L for GCC.
 </li>
 <li>
 Familiarity with Built-Operate-Transfer models for GCCs/CoEs.
 </li>
 </ul>
 
 
</div>

Manager - GCC Sales

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