marketing coordinator

account manager

Rent-A-Center

<div>Ready to do your best work?
Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour ?
Why should I apply in just a few clicks? 
Position Summary 
If you&rsquo;re looking for a career with unmatched earning potential you&rsquo;ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values. 
Key Responsibilities<ul><li>Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships</li><li>Conduct early-stage collections (1&ndash;6 days past due) and meet daily/weekly collection standards</li><li>Maintain account health and secure payment commitments utilizing account management tools</li><li>Complete assigned routes for deliveries, pickups, and account follow-ups</li><li>Deliver white-glove customer service in-store, over the phone, and in customers&rsquo; homes</li><li>Contribute to sales growth and generate new rental agreements</li><li>Safely transport, install, and handle merchandise</li><li>Maintain showroom standards and company vehicles</li><li>Adhere to all company safety and operational guidelines</li></ul> 
Qualifications<ul><li>High school diploma or equivalent</li><li>At least 18 years of age</li><li>Valid driver&rsquo;s license with good driving record</li><li>Strong communication and customer service skills</li></ul> 
Physical Requirements<ul><li>Ability to lift and move heavy merchandise</li><li>Ability to drive a box truck</li><li>Standing and driving for extended periods of time</li></ul> 
Schedule &amp; Work Environment<ul><li>Full-time, Monday&ndash;Saturday</li><li>Sundays off plus one weekday off</li><li>Physically active role requiring lifting, bending, and standing</li></ul> 
Benefits<ul><li>Rapid growth and advancement opportunities</li><li>Weekly pay</li><li>Paid time off</li><li>Medical, dental, vision, life &amp; disability insurance</li><li>Industry leading 401(k) with company match</li><li>Flexible Spending &amp; Health Savings Accounts</li><li>Supplemental and voluntary insurance options</li></ul> 
Equal Opportunity Employer 
Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.</div>

Account Manager

Percepta

<div><h3 class="jobSectionHeader">Requisition Title</h3>
: Pro Sales Customer Care Representative (04BSX) 
US-MI-Dearborn<h3 class="jobSectionHeader">
Description</h3>
Pro Sales Customer Care Representative
At Percepta, we bring first-class service across each market we support. As a Pro Sales Customer Care Representative in Dearborn, MI, you&rsquo;ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You&rsquo;ll Be Doing 
 
The Customer Care Representative is the initial contact for dealership personnel and vehicle owners. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You&rsquo;ll<ul>
<li>Perform all Customer Care responsibilities with consistent reliability.</li>
<li>Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including:</li>
<li>Accurately respond to customer inquiries.</li>
<li>Document customer contacts.</li>
<li>Initiate outbound contacts as appropriate.</li>
<li>Provide online support for applications.</li>
<li>Utilize available resources to respond to internal and external customer inquiries.</li>
<li>Help identify process improvements and best practices for the team.</li>
<li>As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information.</li>
<li>Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.</li>
<li>Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance.</li>
<li>Adhere to and support all Percepta and client initiatives and company policies and procedures.</li>
<li>Attend and participate in team meetings.</li>
<li>Act as a mentor to less experienced teammates which include:</li>
<li>Training new team members.</li>
<li>Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader.</li>
<li>Demonstrate leadership capabilities.</li>
<li>Complete training courses as directed by Operations and/or Training.</li>
<li>Complete additional tasks and projects as needed.</li></ul>
What You Bring to the Role
<ul><li>High school diploma required. College degree preferred or equivalent work experience required.</li>
<li>1 &ndash; 2 years of customer service experience required; does not need to be in a call center position.</li>
<li>Computer skills: experience working with multiple programs, ability to type.</li>
<li>Excellent customer service ability.</li>
<li>Ability to maneuver through various systems to provide the dealer with accurate information.</li>
<li>Displays professionalism and a positive attitude.</li>
<li>Ability to effectively communicate with customers, managers, and co-workers.</li>
<li>Strong written and oral communication.</li>
<li>Time management and organizational skills.</li>
<li>Willingness to take on new assignments.</li>
<li>Reliability.</li>
<li>Ability to multitask.</li></ul>
What You Can Expect
<ul><li>Starting hourly rate of $16
</li><li>Health/Dental/Vision/Life Insurance</li>
<li>Flexible Spending Account (FSA) and Health Savings Account (HSA)</li>
<li>401(k) with company match</li>
<li>Vacation/Sick Time and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Employee Discount Program</li>
<li>Training and Development Programs (Percepta College)</li>
<li>Employee Rewards Program (Perci Perks)</li>
<li>Hours of Operation: Monday thru Saturday: 8 am to 8 pm</li></ul>
About Percepta
 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service &ndash; to be treated like you are the customer from day one.
Teamwork&ndash; belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect&ndash; a team that is accountable, dependable and gives you their full attention.
Proactive&ndash; to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth &ndash; lots of learning opportunities for aspiring minds
Diversity &ndash; be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation &ndash; we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.</div>

Pro Sales Customer Care Representative

TEKsystems

<div>
 Scrum Master/PM &ndash; Agile Delivery (E‑commerce Backend)
 
 
 Location: Hybrid - Southeast Michigan
 
 
 Contract Type: Contract (TEKsystems)
 
 
 TEKsystems is seeking an experienced Scrum Master/PM with strong Agile delivery and Scrum leadership experience to support backend e‑commerce platforms. This role focuses on driving Agile execution, backlog readiness, and cross‑functional delivery across complex, global teams.
 
 
 Role Overview
 
 
 The Product Manager will partner closely with engineering, architecture, and business stakeholders to guide Agile delivery for enterprise e-commerce backend systems. Acting as a Scrum Master and delivery lead, this individual will ensure teams follow Agile best practices and deliver️ deliver high-quality software efficiently and predictably.
 
 
 Top Skills (Must Have)
 
 
 <ul>
 <li>
 Product Management within Agile environments
 </li>
 <li>
 Agile / Scrum delivery leadership
 </li>
 <li>
 Jira (Super User level)
 </li>
 <li>
 User story definition and backlog refinement
 </li>
 <li>
 Scrum ceremonies and team facilitation
 </li>
 <li>
 E‑commerce and backend system experience
 </li>
 <li>
 Experience working with complex, global teams
 
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Agile Leadership &amp; Scrum Execution
 
 
 <ul>
 <li>
 Serve as Scrum Master for multiple backend e‑commerce development teams
 </li>
 <li>
 Facilitate all Scrum ceremonies (stand-ups, sprint planning, reviews, retrospectives)
 </li>
 <li>
 Ensure adherence to Agile, Scrum, Kanban, and Lean principles
 
 
 
 </li>
 </ul>
 Backlog &amp; Delivery Management
 
 
 <ul>
 <li>
 Partner with Product Owners and technical leads to maintain Sprint +2 ready backlogs
 </li>
 <li>
 Ensure user stories are well-defined, prioritized, and aligned with business goals
 </li>
 <li>
 Track delivery progress, dependencies, and risks
 
 
 
 </li>
 </ul>
 Program &amp; Cross-Team Coordination
 
 
 <ul>
 <li>
 Support Program Increment (PI) planning and execution
 </li>
 <li>
 Coordinate delivery across multiple teams and stakeholders
 </li>
 <li>
 Provide visibility into timelines, risks, and milestones
 
 
 
 </li>
 </ul>
 Process Improvement &amp; Coaching
 
 
 <ul>
 <li>
 Drive continuous improvement and Agile maturity
 </li>
 <li>
 Identify and remove blockers and delivery impediments
 </li>
 <li>
 Coach teams and stakeholders on Agile best practices
 
 
 
 </li>
 </ul>
 Tooling &amp; Reporting
 
 
 <ul>
 <li>
 Utilize Jira and Atlassian tools for backlog management, sprint tracking, and reporting
 </li>
 <li>
 Support release coordination and execution
 
 
 
 </li>
 </ul>
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, Business, or related field
 </li>
 <li>
 5+ years of experience in Product Management, Scrum Master, or Technical Program Management
 </li>
 <li>
 Strong experience leading Agile teams in e‑commerce or backend systems
 </li>
 <li>
 Advanced Jira experience (backlogs, sprints, reports, releases)
 </li>
 <li>
 Solid understanding of SDLC, QA processes, and deployment patterns
 </li>
 <li>
 Excellent communication skills across technical and non-technical audiences
 
 
 
 </li>
 </ul>
 Nice to Have Skills
 
 
 <ul>
 <li>
 Product roadmap ownership and strategy
 </li>
 <li>
 Stakeholder and project management experience
 </li>
 <li>
 Scrum certification (CSM, PSM I)
 </li>
 <li>
 Experience with APIs, integrations, and data flows
 </li>
 <li>
 Exposure to AI/ML tools supporting Agile delivery
 
 
 
 </li>
 </ul>
 Job Type &amp; Location
 
 
 This is a Contract position based out of Dearborn, MI.
 
 
 Pay And Benefits
 
 
 The pay range for this position is $70.00 - $70.00/hr.
 
 
 Requirements
 
 
 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 
 
 <ul>
 <li>
 Medical, dental &amp; vision
 </li>
 <li>
 Critical Illness, Accident, and Hospital
 </li>
 <li>
 401(k) Retirement Plan &ndash; Pre-tax and Roth post-tax contributions available
 </li>
 <li>
 Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
 </li>
 <li>
 Short and long-term disability
 </li>
 <li>
 Health Spending Account (HSA)
 </li>
 <li>
 Transportation benefits
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Time Off/Leave (PTO, Vacation or Sick Leave)
 
 
 
 </li>
 </ul>
 Workplace Type
 
 
 This is a hybrid position in Dearborn,MI.
 
 
 Application Deadline
 
 
 This position is anticipated to close on Apr 30, 2026.
 
 
 h4&gt;About TEKsystems:
 
 
 We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
 
 
 The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 
 
 About TEKsystems And TEKsystems Global Services
 
 
 We&rsquo;re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We&rsquo;re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We&rsquo;re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We&rsquo;re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
 
 
 The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
</div>

Southeast Michigan - Hybrid Scrum Master/Technical Project Manager

JPMorganChase

<div>JOB DESCRIPTION 
<div>
At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion. Using a broad investment product and thought leadership platform along with cutting edge digital technology, you will be front and center representing our brand and interacting with our clients to offer the best investment solutions to meet their financial needs. 
</div><div></div> 
<div>As a Private Client Investment Associate in J.P. Morgan Wealth Management, you will provide client service, operational marketing and administrative support to Private Client Advisors within Wealth Management.</div><div> 
 
</div><div>Job responsibilities</div><div>
<ul><li>Support Advisors book of business including but not limited to facilitating accurately and timely operational requests such as account opening, money movement and investment trades</li>
<li>Aid the Advisors by building and maintaining client relationships through processing requests, resolving issues, and providing up-to-date information and assisting the Advisors with ongoing wealth planning for clients and referral source management and new lead generation</li>
<li>Assist in managing relationship and account reviews, promoting firm services to deepen client relationships; prepare timely and accurate performance reports</li>
<li>Actively engage in Risk Management; including Know Your Customer procedures, Account Reviews and Inquires</li>
<li>Support business unit operational procedures and compliance requirements (e.g. completion of required operational forms and documentation)</li>
<li>Prioritize daily work, track progress for current work, and consistently meet deadlines</li>
<li>Maintain and foster team culture
</li></ul></div><div>Required qualifications, capabilities, and skills</div><div>
<ul><li>A valid and active Series 7 license is required or may be obtained within a 60 day condition of employment</li>
<li>If you were registered after October 1, 2018 you must also have a valid and active Securities Industry Essential (SIE) exam</li>
<li>A valid and active Series 66 (63/65), and Life and Health Insurance license must be obtained within 60 days of starting in the role as a condition of employment</li>
</ul></div><div> 
INVESTMENT AND INSURANCE PRODUCTS ARE:</div><div>
 
&bull; NOT FDIC INSURED &bull; NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY &bull; NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. OR ANY OF ITS AFFILIATES &bull; SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED</div><div>
 
Investment products and services are offered through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. JPMS, CIA and JPMorgan Chase Bank, N.A. are affiliated companies under the common control of JPMorgan Chase &amp; Co. Products not available in all states</div>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

J.P. Morgan Wealth Management - Private Client Investment Associate - Dearborn, MI

Dental Assistant

The Home Depot

<div>Position Purpose:
Store Co-Managers are responsible for working in tandem with the Store Manager to ensure the successful day to day operation of Home Depot stores. They share responsibility for maximizing store sales and profitability while working ethically and modeling Home Depot's core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that the store is optimally stocked and merchandised and that all Customers are provided with excellent customer service. A Store Co-Manager must have a comprehensive knowledge of Home Depot business, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant Store Managers (ASMs) to accomplish goals. 
Key Responsibilities:<ul><li>
25% Co-Managing the Business. Co-Manage all aspects of store operation and profitability.</li><li>
20% Excels in Customer Service. Ensure that customers are acknowledged, customer project needs are met, concerns are resolved quickly. Work with Store Manager to forecast scheduling needs to meet customer demand.</li><li>
20% Supervising Store Associates. Work with team to recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and store objectives to associates.</li><li>
15% Merchandising. Ensure all products and displays are merchandised effectively. Walk the store with Store Manager, District Manager, Merchants and others to stay proactive on merchandising issues.</li><li>
10% Planning. Develop and communicate store standards to associates. Develop, with Store Manager, a store mission, strategy and objectives and ensure that they are met. Study competition. Identify trends.</li><li>
10% Other Duties. Ensure safety of customers and associates. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take in reports, etc.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Position reports to District Manager</li><li>
Accountable for direct supervision of the work activities of others. In addition to personnel issues including selection, termination, performance appraisal and professional development of subordinates.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).</li></ul> 

Working Conditions:<ul><li>
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Ability to work a flexible, 55 hours per week schedule</li><li>
Acts with Integrity. Demonstrates responsible, ethical and honest behavior. Communicates Effectively. Keeps others informed through clear and concise communication. Listens carefully and adapts messages to fit audience. Excels in Customer Service. Creates customer focused environment; provides excellent service; sees business through eyes of our customers. Inspires Achievement. Initiates actions to develop Associates; provides performance feedback; recognizes accomplishments. Safety Orientation. Enforces safety policies and procedures; is a safety role model. Delivers Results. Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
5</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and</li><li>
responsibilities; models the Home Depot values.</li><li>
Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and takes appropriate partnerships where necessary.</li><li>
Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes</li><li>
steps to maximize development of both self and Associates.</li><li>
Customer Driven: Creates a customer-focused environment in which excellent service becomes a cultural expectation.</li><li>
Promotes Teamwork: Coaches Associates to work well with another; creates an open environment where people say what</li><li>
is on their minds; rewards teamwork.</li><li>
Gets Things Done: Motivates self and others to accomplish important objectives despite a complex and sometimes ambiguous environment.</li><li>
Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth</li><li>
working relationships with people inside and outside of the organization.</li><li>
Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety</li><li>
standard.</li><li>
Problem Solving: Reacts quickly and appropriately to problems in the store; follows-up in a timely manner to issues not</li><li>
immediately resolvable; ties all loose ends.</li><li>
Plans Strategically: Demonstrates the ability to determine goals, direction and actions.</li></ul></div>

Store Co-Manager

<div><h3 class="jobSectionHeader">Requisition Title</h3>
: French Bilingual Customer Care Representative (Hybrid in Dearborn) (04BSZ) 
US-MI-Dearborn<h3 class="jobSectionHeader">
Description</h3>
At Percepta, we bring first-class service across each market we support. As a French Bilingual Customer Care Representative/Guides in Dearborn, MI you&rsquo;ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You&rsquo;ll Be Doing
 
The Guides provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company. The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels. This will include technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions, providing best in class service. The Rewards Guide will be responsible for providing timely, professional and accurate customer service within the contractual customer service metrics.
During a Typical Day, You&rsquo;ll
<ul><li>Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including:</li></ul>
<ul><li>Utilizing available resources to accurately respond to customer inquiries through appropriate channels.</li></ul>
<ul><li>Corresponding with customers via mail channel as appropriate</li></ul>
<ul><li>Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action.</li></ul>
<ul><li>Rewards Guides may be assigned to specialize but will be cross trained to support the functions.
</li></ul><ul><li>Provide inbound helpdesk support for member, dealer, and region employees on various issues including:</li></ul>
<ul><li>User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads</li></ul>
<ul><li>Website assistance to dealers and field personnel</li></ul>
<ul><li>Dealer enrollment process</li></ul>
<ul><li>Reviewing dealer parts statements</li></ul>
<ul><li>Process program cancellation requests</li></ul>
<ul><li>Determines the appropriate route for escalating complex issues based on the type of expertise required.</li></ul>
<ul><li>Document status of all interactions indicating appropriate outcome and follow up requirements</li></ul>
<ul><li>Establish a rapport and build confidence in the brand recognition by proactively promoting company's products and services.</li></ul>
<ul><li>Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise &ndash; consistently courteous with customers.</li></ul>
<ul><li>Achieve &lsquo;world-class&rsquo; service with each member where &lsquo;world-class&rsquo; is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.</li></ul>
<ul><li>Utilize all resources, including the call specific applications, to obtain the correct answer for the customer.</li></ul>
<ul><li>Document all actions in the appropriate call tracking system.</li></ul>
<ul><li>Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes.</li></ul>
<ul><li>Communicate customer service problem to Team Leader when necessary.</li></ul>
<ul><li>Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.</li></ul>
<ul><li>Maintain exceptional product knowledge as it relates to technical support and continuously updates knowledge of product and service offerings, current industry products, and technologies.</li></ul>
<ul><li>Performs additional responsibilities or projects as assigned.</li></ul>
What You Bring to the Role
<ul><li>Six (6) months of customer service/sales experience in a contact center operations environment desired</li></ul>
<ul><li>Experience with customer contact system desired</li></ul>
<ul><li>Understanding of dealership operations and processes are desired.</li></ul>
<ul><li>Microsoft Office (Word, Excel, Outlook)</li></ul>
What You Can Expect
<ul><li>Pay rate of $17 per hour +$2.00 Language Premium</li></ul>
<ul><li>Health/Dental/Vision/Life Insurance</li></ul>
<ul><li>Flexible Spending Account (FSA) and Health Savings Account (HSA)</li></ul>
<ul><li>401(k) with company match</li></ul>
<ul><li>Vacation/Sick Time and Paid Holidays</li></ul>
<ul><li>Tuition Reimbursement</li></ul>
<ul><li>Employee Assistance Program</li></ul>
<ul><li>Employee Discount Program</li></ul>
<ul><li>Training and Development Programs (Percepta College)</li></ul>
<ul><li>Employee Rewards Program (Perci Perks)</li></ul>
Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:<ul>
<li>Lead with humility &ndash; We listen first, lead with empathy, and stay grounded&mdash;so people and ideas have room to grow.</li>
<li>Service beyond self &ndash; We serve others&mdash;clients, customers, and teammates&mdash;with care and integrity in every interaction.</li>
<li>Leave it better &ndash; We take ownership and leave every process, person, and place better than we found it.</li>
<li>Win together &ndash; We succeed as one&mdash;celebrating, supporting, and showing up for each other.</li>
<li>Deliver remarkable &ndash; We go beyond expectations to create bold, meaningful moments that stand out.</li></ul>
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite #LI-Hybrid</div>

French Bilingual Customer Care Representative (Hybrid in Dearborn)

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