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customer complaints specialist | ikea | cairo festival city Jobs in Cairo

customer complaints specialist | ikea | cairo festival city

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account development senior executive

account manager - shipping & logistics Jobs in Cairo

account manager - shipping & logistics

account manager [weddings]

account manager portuguese speaking cairo based

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 The Opportunity:
 
 
 
 As an
 
 Account Manager
 
 your key objective is to grow the coverage and quality of Agoda&rsquo;s supply network by remotely managing a portfolio of hotel partners in the mid-tail segment. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.
 
 
 
 In this role, you&rsquo;ll get to:
 
 
 
 <ul>
 <li>
 Own and manage a portfolio of 75&ndash;100 hotels within the mid-tail segment.
 </li>
 <li>
 Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.
 </li>
 <li>
 Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions.
 </li>
 <li>
 Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented.
 </li>
 <li>
 Use Agoda&rsquo;s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting.
 </li>
 <li>
 Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact.
 </li>
 <li>
 Participate in training to stay updated on new tools, processes, and best practices.
 </li>
 <li>
 Act as a point of contact for partner escalations within your assigned portfolio.
 
 
 </li>
 </ul>
 
 What you&rsquo;ll need to succeed:
 
 
 
 <ul>
 <li>
 Excellent command of English and Portuguese (both written and spoken)
 </li>
 <li>
 Minimum 4 years&rsquo; experience in account management, business development, or supply/e-commerce role.
 </li>
 <li>
 Strong relationship management and negotiation skills, with proven success in B2B engagement.
 </li>
 <li>
 Analytical mindset, with experience using data to drive decisions and performance outcomes.
 </li>
 <li>
 Comfort with digital-first work (remote portfolio management, call systems, CRM tools).
 </li>
 <li>
 Self-driven, organized, and able to manage a large portfolio independently.
 </li>
 <li>
 Strong communication skills, capable of holding multiple meaningful partner conversations daily.
 </li>
 <li>
 Ability to adapt quickly to evolving workflows, tools, and business priorities.
 
 
 </li>
 </ul>
 
 #Cairo #Egypt #SeniorPartnerExecutive
 
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Account Manager – Portuguese Speaking (Cairo-Based)

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
 <li>
 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
 <li>
 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
 </li>
 <li>
 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
 </li>
 <li>
 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
 </li>
 <li>
 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
 <li>
 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
 </li>
 <li>
 Proven success managing large enterprise customers with multi-million-dollar portfolios.
 </li>
 <li>
 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
 </li>
 <li>
 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
 </li>
 <li>
 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strategic account management and customer success mindset
 </li>
 <li>
 Deep understanding of Microsoft ecosystem and licensing models
 </li>
 <li>
 Business and financial acumen
 </li>
 <li>
 Consultative and solution-selling skills
 </li>
 <li>
 Collaborative team player with global mindset
 </li>
 <li>
 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Dandy

<div>
 Dandy is transforming the massive and antiquated dental industry&mdash;an industry worth over $200B. Backed by some of the world&rsquo;s leading venture capital firms, we&rsquo;re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world&mdash;empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
 
 
 
 About The Role
 
 
 
 Dandy is hiring an IT Manager to lead our IT operations in our Cairo, Egypt office as part of our rapidly growing venture-backed company. The IT Department owns all technology needs for Dandy, and in this critical leadership role, you will be responsible for building, managing, and mentoring the regional IT team.
 
 
 You will oversee all aspects of IT infrastructure, service delivery, and support for our international offices (primarily Egypt and South Africa), ensuring alignment with global IT standards and business objectives. This is an excellent opportunity for a seasoned IT professional to demonstrate a wide range of technical and management skills, build a high-performing team, and thrive in a fast-paced, evolving environment.
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Spearhead the recruitment, hiring, and onboarding of a new, high-caliber IT support team for the Cairo office.
 </li>
 <li>
 Lead, mentor, and develop the local IT team, fostering a culture of high performance, collaboration, and continuous improvement.
 </li>
 <li>
 Oversee all local IT operations, including infrastructure (network, servers), end-user computing, and service desk support, ensuring high availability and reliability.
 </li>
 <li>
 Act as the primary IT business partner for Cairo leadership, understanding local needs and translating them into effective technical solutions.
 </li>
 <li>
 Manage the full lifecycle of IT assets for the Cairo office, including procurement, deployment, maintenance, and decommissioning.
 </li>
 <li>
 Develop and implement local IT policies, procedures, and best practices in alignment with global IT strategy and security standards.
 </li>
 <li>
 Manage local vendor relationships (e.g., ISPs, hardware/software suppliers) to ensure service levels and cost-effectiveness.
 </li>
 <li>
 Lead local IT projects from initiation to completion, managing timelines, resources, and stakeholder communication.
 </li>
 <li>
 Oversee the management of user accounts and access controls, including Active Directory, Google Workspace, and other authentication mechanisms.
 </li>
 <li>
 Provide hands-on technical support and troubleshooting for complex, escalated issues (acting as a "player-coach").
 </li>
 <li>
 Ensure all IT systems are monitored for performance and security, and lead incident response efforts for the Cairo office.
 </li>
 <li>
 Manage and participate in the on-call rotation for after-hours support and incident response.
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 5-7+ years of progressive experience in an IT role, with a strong technical background.
 </li>
 <li>
 Proven experience in a leadership role (e.g., Team Lead, Senior Systems Administrator, or IT Manager), with demonstrated experience managing and mentoring technical staff.
 </li>
 <li>
 Strong technical knowledge of network protocols (TCP/IP, DNS, DHCP, VPN, VLANs), Microsoft Windows Server, and Active Directory.
 </li>
 <li>
 Broad experience with Windows and macOS operating systems, hardware, and deployment.
 </li>
 <li>
 Familiarity with managing cloud environments like Google Workspace.
 </li>
 <li>
 Excellent stakeholder management skills with the ability to communicate technical concepts to non-technical audiences.
 </li>
 <li>
 Strong project management, problem-solving, and analytical skills.
 </li>
 <li>
 Ability to work independently, manage competing priorities, and lead a team in a fast-paced environment.
 </li>
 <li>
 On-site presence in the Cairo office is required.
 
 
 </li>
 </ul>
 Bonus Points For
 
 
 <ul>
 <li>
 Relevant industry certifications, such as ITIL Foundations, PMP, Microsoft (MCP/MCSE), or CompTIA Network+/Security+.
 </li>
 <li>
 Experience with cloud computing platforms, such as AWS, Azure, or GCP.
 </li>
 <li>
 Formal experience with IT Asset Management systems and processes.
 </li>
 <li>
 Experience with automation systems (e.g., BetterCloud, Zapier) and scripting languages (e.g., PowerShell, Bash, Python).
 </li>
 <li>
 Understanding of ITIL principles and best practices.
 </li>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field.
 
 
 </li>
 </ul>
 English Language Proficiency Requirement
 
 
 Proficiency in the English language (reading, writing, and speaking) is an absolute and inherent requirement for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role, particularly as:
 
 
 <ul>
 <li>
 Communication with Client Base: The majority of our existing client/user base is predominantly English-speaking, located primarily in the United States, the United Kingdom, Canada, and other English-speaking regions. To effectively serve, support, and communicate with these end-users, this role requires the ability to:
 </li>
 <ul>
 <li>
 Speak English fluently: For clear and professional verbal interactions, including client calls, presentations, troubleshooting, and relationship management.
 </li>
 <li>
 Read English proficiently: To accurately interpret client inquiries, understand project specifications, review contracts, and comprehend technical documentation.
 </li>
 <li>
 Write English effectively: To compose professional emails, detailed reports, proposals, and other written communications that are precise and easily understood by our English-speaking clientele.
 </li>
 </ul>
 <li>
 Collaboration with Internal Stakeholders: The majority of our internal stakeholders, including management, technical teams, and cross-functional departments, operate predominantly in English. Effective collaboration and participation within the company necessitates the ability to:
 </li>
 <ul>
 <li>
 Speak English fluently: For active participation in team meetings, brainstorming sessions, presentations, and daily internal discussions.
 </li>
 <li>
 Read English proficiently: To comprehend internal policies, procedural documents, project plans, performance reviews, and company-wide communications.
 </li>
 <li>
 Write English effectively: To draft internal reports, update project documentation, prepare business cases, and communicate clearly with colleagues and supervisors across all levels.
 
 </li>
 </ul>
 </ul>
 
 Req ID:
 
 J-863
 
 
 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off&mdash;ensuring our team members are supported no matter where they live and work.
 
 
 Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
 
 
 Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
</div>

Manager, IT

Aqarmap Egypt

<div>
 
 Key Responsibilities
 
 
 
 Manage day-to-day communication and relationships with assigned clients.
 
 
 Understand clients&rsquo; business needs and provide tailored solutions to achieve their goals.
 
 
 Coordinate with internal teams (sales, marketing, operations, etc.) to ensure smooth project delivery.
 
 
 Prepare proposals, quotations, and reports to support business decisions.
 
 
 Monitor account performance, identify upselling opportunities, and maintain client satisfaction.
 
 
 Handle client inquiries and resolve issues promptly and professionally.
 
 
 Contribute to achieving monthly and quarterly account targets.
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, or any related field.
 
 
 1-2 years of experience as an Account Manager, Sales Executive, or in a client-facing role.
 
 
 Strong interpersonal, negotiation, and presentation skills.
 
 
 Excellent command of English and Arabic.
 
 
 Proficiency in MS Office and CRM tools.
 
 
 
 Work Conditions
 
 
 
 Location: Nasr City, Cairo
 
 
 Working Hours: Full-time
 
 
 Type: On-site
</div>

Junior Account Manager

Reference Agency

<div>
 
 The
 
 Senior Business Developer (Digital Marketing Experience is a Must) in Cairo will
 
 play a key role in
 
 driving our client&rsquo;s growth in Egypt and regional markets.
 
 
 
 
 
 
 Our client is a reputable Digital Marketing Agency based in Dubai and Cairo.
 
 
 
 
 
 
 1. Business Development
 
 
 <ul>
 <li>
 Identify, prospect, and secure new clients within Egypt and the wider MENA region.
 </li>
 <li>
 Develop and execute effective sales plans to achieve monthly and quarterly revenue targets.
 </li>
 <li>
 Prepare customized proposals, pitch decks, and service presentations tailored to client needs.
 </li>
 <li>
 Lead negotiations and close new business deals with B2B clients across various industries.
 </li>
 </ul>
 
 
 2. Account Management
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned clients, ensuring satisfaction and retention.
 </li>
 <li>
 Translate client goals into clear briefs for internal teams and monitor project delivery.
 </li>
 <li>
 Maintain continuous communication between clients and creative, marketing, and digital teams.
 </li>
 <li>
 Conduct performance reviews and present campaign outcomes and improvement plans.
 </li>
 </ul>
 
 
 3. Collaboration &amp; Coordination
 
 
 <ul>
 <li>
 Work closely with the
 
 Dubai headquarters
 
 to align on strategy, pricing, and service delivery.
 </li>
 <li>
 Coordinate with Cairo-based teams (design, media, and technical) to ensure timely and high-quality outputs.
 </li>
 <li>
 Identify upselling and cross-selling opportunities within existing accounts.
 </li>
 </ul>
 
 
 4. Market Research &amp; Reporting
 
 
 <ul>
 <li>
 Stay updated on digital marketing trends, competitors, and emerging opportunities in the Egyptian market.
 </li>
 <li>
 Prepare weekly pipeline and sales performance reports for management review.
 </li>
 <li>
 Represent Semicolon Agency at events, networking gatherings, and client meetings.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Marketing, Business Administration, or Communications
 
 .
 </li>
 <li>
 
 3&ndash;6 years
 
 of proven experience in
 
 sales or account management
 
 within a
 
 digital marketing, media, or advertising agency
 
 .
 </li>
 <li>
 Solid knowledge of
 
 digital marketing services
 
 such as SEO, SEM, social media, web development, and branding.
 </li>
 <li>
 Excellent communication, presentation, and negotiation skills.
 </li>
 <li>
 Strong client management and relationship-building abilities.
 </li>
 <li>
 Fluency in
 
 English and Arabic
 
 (spoken and written).
 </li>
 </ul>
 
 
</div>

Senior Business Developer

York Press

<div>
 
 
 
 Project Manager &ndash; Education Assessment Projects (Cairo-based)
 
 
 
 
 
 
 
 We are seeking a
 
 dynamic Project Manager
 
 with a solid background in the education sector to join our team and support the delivery of national and regional assessment projects. The ideal candidate will bring up to
 
 5 years of experience
 
 in education&mdash;
 
 preferably in student assessment or curriculum projects
 
 &mdash;along with strong coordination, reporting, and stakeholder management skills.
 
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 
 Prince2 Certified
 
 Project Manager.
 </li>
 <li>
 Up to
 
 5 years of experience
 
 in the education field.
 </li>
 <li>
 Demonstrated experience in managing assessment-related initiatives is highly desirable.
 </li>
 <li>
 
 Excellent communication and reporting skills
 
 &mdash;must be confident in liaising with ministries, officials, and third-party vendors.
 </li>
 <li>
 
 Based in Cairo
 
 and able to attend meetings or coordination sessions in person as needed.
 </li>
 <li>
 Highly
 
 organized, proactive, and adaptable
 
 , with the ability to work under pressure and meet deadlines.
 </li>
 </ul>
 
 
</div>

Project Manager

Procter & Gamble

<div>
 
 Job Location
 
 
 
 Cairo
 
 
 
 Job Description
 
 
 
 
 Your Role:
 
 
 
 At P&amp;G, collaborative partnerships with our retail customers are fundamental to the continued growth and success of our mutual business. You are the direct link between our innovative products, strategic marketing, and retailers.
 
 
 Use your drive and ingenuity! From Day 1, you are the manager of your business and will create new ideas to implement our product and promotion initiatives at the Point of Sale. You work with analytics and shopper insights to sustainably grow the category at your customer. With your understanding of the market, you will sell, negotiate, and deliver annual joint business plans. You engage with internal stakeholders from all functions to achieve key sales objectives based on your customer&rsquo;s requirements and business need.
 
 
 Throughout your P&amp;G Sales career you may take on a variety of roles including Key Account Manager, Market Strategy Manager, Category Manager, and Field Account Manager. Each career path is different depending on the unique skills, interests, and goals you bring. Your strong impact and continuous growth will foster a successful career with us.
 
 
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 You have, or will have completed before starting with us, a bachelor&rsquo;s, or master&rsquo;s degree with strong academic results.
 </li>
 <li>
 You demonstrate strong analytical and problem-solving skills, a drive for leadership, and a passion for sales.
 </li>
 <li>
 You work effectively with diverse groups of people by embracing creativity, innovation, and initiative.
 </li>
 <li>
 You can communicate proficiently in English and Arabic (written and spoken).
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.
 
 
 Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we&rsquo;re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being &ldquo;in touch&rdquo; so we craft brands and products to improve the lives of the world&rsquo;s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
 
 
 We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000141668
 
 
 
 Job Segmentation
 
 
 
 Entry Level
</div>

Sales Key Account Manager

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