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administrative customer virtual entry level admin assistant copy

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

IIQAF

<div>Company: IIQAF Group 
Location: Riyadh, Saudi Arabia 
Industry: Hospital / Health Care 
Salary: SAR 6,500 &ndash; SAR 7,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a highly organized and proactive Administrative Assistant in Riyadh to support our healthcare and hospital operations. The ideal candidate will have experience in office administration, scheduling, document management, data entry, and administrative coordination.
This position is suitable for candidates searching for Administrative Assistant jobs in Riyadh, Office Assistant jobs Saudi Arabia, Healthcare Administration roles, Hospital Administrative Coordinator positions, or Admin Support jobs in KSA.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Provide daily administrative and office support to healthcare management</li><li>
Manage schedules, appointments, and meeting coordination</li><li>
Maintain accurate records, reports, and documentation</li><li>
Handle phone calls, emails, and internal communications</li><li>
Assist with data entry and database management</li><li>
Prepare reports, presentations, and administrative documents</li><li>
Coordinate with hospital departments and staff</li><li>
Maintain office supplies and administrative systems</li><li>
Ensure compliance with company policies and healthcare regulations</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Healthcare Administration, or related field</li><li>
Experience in hospital or healthcare environment preferred</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>
Strong organizational and multitasking skills</li><li>
Excellent communication and interpersonal abilities</li><li>
Ability to maintain confidentiality and handle sensitive information</li><li>
Immediate availability preferred</li></ul></div>

Administrative Assistant

Re-Lyticx

<div>
 
 We are currently hiring a
 
 Junior Administrative Assistant (Remote)
 
 to manage communication flow, coordinate visitor interactions, and support operational activities for our distributed workforce across the
 
 EU and MENA regions.
 
 This role modernizes traditional front desk responsibilities for a
 
 fully virtual environment
 
 , ensuring smooth communication between internal teams, external contacts, and office locations.
 
 
 In this position, you will act as a
 
 central point of contact
 
 for inquiries, assist with meeting coordination, and provide administrative support that helps keep daily operations running efficiently. Your organization, professionalism, and communication skills will help create a positive experience for colleagues, visitors, and partners interacting with the organization remotely.
 
 
 This opportunity is ideal for someone who enjoys coordinating communications, supporting teams, and maintaining professional interactions within a remote or hybrid workplace.
 
 
 Primary Duties 1) Communication and Reception Coordination
 <ul>
 <li>
 
 Serve as the primary communication hub for both internal teams and external inquiries.
 
 </li>
 <li>
 
 Manage virtual reception activities including answering calls and routing messages appropriately.
 
 </li>
 <li>
 
 Maintain reception coverage during scheduled business hours to ensure consistent availability.
 
 </li>
 <li>
 
 Greet and guide participants joining virtual meetings or video conferences.
 
 </li>
 <li>
 
 Ensure inquiries are directed to the appropriate team members or departments.
 
 </li>
 
 </ul>
 2) Appointment and Scheduling Management
 <ul>
 <li>
 
 Schedule and confirm appointments across multiple time zones.
 
 </li>
 <li>
 
 Manage calendars and coordinate meeting availability using scheduling tools.
 
 </li>
 <li>
 
 Send confirmations, reminders, and updates to ensure meetings run smoothly.
 
 </li>
 <li>
 
 Maintain accurate scheduling records and ensure meeting details are clearly communicated.
 
 </li>
 
 </ul>
 3) Visitor and Office Coordination
 <ul>
 <li>
 
 Assist with visitor registration processes for physical office locations when required.
 
 </li>
 <li>
 
 Track and maintain organized records of communications, visits, and meeting interactions.
 
 </li>
 <li>
 
 Process mail and package notifications and communicate updates to relevant team members.
 
 </li>
 <li>
 
 Coordinate with facility management teams to address office-related needs.
 
 </li>
 
 </ul>
 4) Administrative and Operational Support
 <ul>
 <li>
 
 Provide administrative support including document preparation, formatting, and data entry.
 
 </li>
 <li>
 
 Maintain organized records and documentation related to communications and operational activities.
 
 </li>
 <li>
 
 Support internal coordination tasks to help teams stay organized and efficient.
 
 </li>
 <li>
 
 Handle confidential information responsibly and with discretion.
 
 </li>
 
 </ul>
 5) Event and Meeting Support
 <ul>
 <li>
 
 Assist with planning and coordinating internal meetings or organizational events.
 
 </li>
 <li>
 
 Help organize logistics for virtual meetings, presentations, or team sessions.
 
 </li>
 <li>
 
 Troubleshoot basic technical issues related to video conferencing or meeting platforms.
 
 </li>
 <li>
 
 Contribute to a welcoming and professional workplace culture through friendly interactions.
 
 </li>
 
 </ul>
 
 Qualifications
 <ul>
 <li>
 
 High school diploma or equivalent required; additional administrative training preferred.
 
 </li>
 <li>
 
 Minimum
 
 one year of reception, administrative, or customer service experience
 
 preferred.
 
 </li>
 <li>
 
 Strong organizational skills and ability to manage multiple tasks effectively.
 
 </li>
 <li>
 
 Excellent interpersonal and communication skills.
 
 </li>
 <li>
 
 Professional presence during phone and video interactions.
 
 </li>
 <li>
 
 Comfortable using digital tools, communication platforms, and scheduling software.
 
 </li>
 <li>
 
 Problem-solving mindset and ability to adapt to changing priorities.
 
 </li>
 <li>
 
 Detail-oriented with strong reliability and accountability.
 
 </li>
 <li>
 
 Team-oriented attitude with the ability to collaborate remotely.
 
 </li>
 <li>
 
 Experience supporting
 
 remote or hybrid work environments
 
 is a plus.
 
 </li>
 
 </ul>
 
 Work Setup
 
 
 Location:
 
 Fully remote position.
 
 
 
 Schedule:
 
 Defined working hours typically aligned with business hours in the primary time zone.
 
 
 
 Technology:
 
 Work will be conducted using cloud-based phone systems, video conferencing platforms, scheduling tools, and collaboration software.
 
 
 
 Professional Presence:
 
 Occasional video participation in meetings requires a professional appearance and appropriate background.
 
 
 
 Availability:
 
 Consistent and reliable availability is required to maintain reception coverage.
 
 
 Career Development
 
 This position provides a strong foundation for career growth in areas such as
 
 operations coordination, project support, executive assistance, or office management
 
 . You will gain exposure to organizational workflows, stakeholder communication, and internal business processes while building valuable professional skills.
 
 
 Employees who demonstrate strong performance and reliability may progress into roles such as
 
 Senior Coordinator, Operations Specialist, Executive Assistant, or Office Management positions
 
 .
 
 
 Keywords
 
 Front desk coordinator &bull; Virtual reception &bull; Communication hub &bull; Visitor coordination &bull; Appointment scheduling &bull; Time zone coordination &bull; Administrative support &bull; Event logistics &bull; Facility coordination &bull; Hybrid workplace support &bull; Call management &bull; Professional greeting &bull; Stakeholder communication &bull; Operations assistance &bull; Remote collaboration &bull; Organizational skills &bull; Career development &bull; Coordinator progression
 
</div>

Junior Administrative Assistant (Remote)

Acciona- Qatar

We are looking for a highly organized and proactive Admin Assistant with recruitment experience to join our growing team. 📍 Location: Jeddah, Saudi Arabia 🕒 Employment Type: Full-time 🔹 Key Responsibilities: • Provide day-to-day administrative support to the team • Assist in end-to-end recruitment processes (sourcing, screening, scheduling interviews) • Maintain and update employee records and HR databases • Coordinate meetings, prepare reports, and manage documentation • Handle correspondence and ensure smooth office operations 🔹 Requirements: • Proven experience as an Admin Assistant or in a similar role • Hands-on experience in recruitment or HR support • Strong organizational and multitasking skills • Excellent communication and interpersonal abilities • Proficiency in Microsoft Office (Word, Excel, Outlook) • Ability to handle confidential information with integrity 🔹 Additional Information: • Candidates currently based in Qatar are welcome to apply if they are willing to relocate to Jeddah

Recruitment Admin Assistant

Edwards Lifesciences

<div>
 Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our
 
 Office Operations Coordinator
 
 position is a unique career opportunity that could be your next step towards an exciting future.
 
 
 
 How you'll make an impact:
 
 
 
 Provide administrative support to assigned department, individual, and/or area.
 
 
 <ul>
 <li>
 Plan and execute meetings and events with some supervision.
 </li>
 <li>
 Utilize all relevant computer applications to support the creation of correspondence and presentations, track and chart metrics data, perform accurate data entry, and generate reports that support departmental operations, organizational initiatives, or executive-level management.
 </li>
 <li>
 HR Support: Assist with onboarding, training schedules, and employee requests. Managing Visas for non saudi&rsquo;s and government portals.
 </li>
 <li>
 Shipments &amp; Logistics: Handle incoming/outgoing shipments (DHL, Aramex, FedEx), prepare documents, and track deliveries.
 </li>
 <li>
 Ensure the preparation of information, documents, and logistics for assigned department, significant organizational group, or executive level management.
 </li>
 <li>
 Reporting &amp; Documentation: Prepare monthly admin reports and share it with the HR and Country Manager.
 </li>
 <li>
 Perform general administrative activities including screening and directing phone calls, filing as well as composing and typing general correspondence under limited direction.
 </li>
 <li>
 Assistance to the company employees with respect to various administrative tasks including:
 </li>
 <li>
 Travel arrangements i.e. flight, car rental, accommodation bookings
 </li>
 <li>
 Processing and preparation of travel expenses
 </li>
 <li>
 Tailoring/finalizing business presentations
 </li>
 <li>
 Prepare meeting minutes
 </li>
 <li>
 Managing corporate credit cards, liaising with IT for setting up Phones and laptop.
 </li>
 <li>
 Schedule domestic and international travel in compliance with existing policies and procedures, including organizing taxi&rsquo;s and coordinating for hotel bookings.
 </li>
 <li>
 Cooperate and support larger corporate events (e.g. conferences, team-buildings, together with Office Supervisor).
 </li>
 <li>
 Provide event management support for HR department (e.g. social team events, charity occasions, volunteer initiatives).
 </li>
 <li>
 Liaise via telephone and in person, establishing and maintaining relationships with external suppliers relevant to events such as hotels, restaurants, event agencies, entertainment providers and other participating parties
 
 
 </li>
 </ul>
 
 What you'll need:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in business administration or any other related fields.
 </li>
 <li>
 6 years of experience in similar role including executive experience.
 </li>
 <li>
 Strong command of English, both written and verbal.
 </li>
 <li>
 Solid communication and interpersonal skills.
 </li>
 <li>
 Advanced proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
 </li>
 <li>
 Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
 </li>
 <li>
 Previous experience in event coordination and booking management is preferred.
 </li>
 <li>
 Quick learner with the ability to adapt to new absorb information within new fields.
 </li>
 <li>
 Background in science or healthcare-related fields is a plus.
 </li>
 <li>
 Completes tasks in resourceful and effective ways.
 </li>
 <li>
 Ability to manage internal and external confidential information with utmost discretion.
 </li>
 <li>
 Works autonomously within established procedures and practices.
 </li>
 <li>
 Ability to work in a fast paced, dynamic work environment.
 </li>
 <li>
 Strict attention to detail.
 </li>
 <li>
 Ability to interact professionally with all organizational levels.
 </li>
 <li>
 Pro-active attitude, an enthusiastic, driven, "can-do" attitude rather than waiting for things to happen.
 </li>
 <li>
 Highly organized, accurate, consistent and dedicated to performing the internal/external client experience.
 </li>
 <li>
 Works well under pressure.
 </li>
 </ul>
</div>

Office Operations Coordinator

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative – Administrative

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
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 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Explore 389+ Administrative customer virtual entry level admin assistant copy in Saudi Arabia this April. Find roles across top companies and apply now to boost your career.

389 administrative customer virtual entry level admin assistant copy jobs In Saudi Arabia

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

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Office Operations Coordinator

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Customer Service Representative – Administrative