admin officer

administrative assistant Jobs in Cairo Egypt

administrative assistant

hr & admin executive

admin assistant

administration coordinator, facility & administration Jobs in Cairo Egypt

administration coordinator, facility & administration

administrative officer

Innovo Group

<div>
 Role Purpose
 
 To support the project&rsquo;s administrative operations by ensuring the effective implementation of facility management, accommodation, transportation, and employee services in line with Innovo Build Egypt&rsquo;s administrative policies and procedures. The Administration Officer plays a key role in coordinating with suppliers, monitoring site logistics, and maintaining smooth day-to-day administrative functions across the project site.
 
 Key Accountabilities
 <ul>
 <li>
 Manage apartment rentals, utilities, and supplier payments in a timely manner.
 </li>
 <li>
 Prepare and follow up on PRs related to site administration needs (cleaning, pest control, lighting, generators, meals, water).
 </li>
 <li>
 Implement and monitor the project benefits policy; report any deviations to the Administration Manager.
 </li>
 <li>
 Coordinate with the transportation team to ensure timely bus arrivals/departures and apply penalties for non-compliance.
 </li>
 <li>
 Supervise meal distribution, water delivery, and accommodation readiness, maintaining extra bed capacity.
 </li>
 <li>
 Monitor subcontractor benefits and submit regular accommodation and service reports.
 </li>
 <li>
 Coordinate pest control and facility maintenance, ensuring cleanliness and functionality.
 </li>
 <li>
 Install and maintain proper facility signage (kitchen, WC, caravans).
 </li>
 <li>
 Ensure all administrative activities comply with HSE requirements.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or related non-engineering field.
 </li>
 <li>
 Minimum 1 year of relevant experience in administration or site facility management.
 </li>
 <li>
 Strong organizational and coordination skills.
 </li>
 <li>
 Proficiency in MS Office and basic procurement processes.
 </li>
 <li>
 Effective communication and teamwork abilities.
 </li>
 <li>
 High attention to detail and commitment to maintaining safety and compliance.
 </li>
 </ul>
</div>

Administration Officer

Chain Reaction

<div>
 
 About the job:
 
 
 
 Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.
 
 
 Chain Reaction seeks a dedicated
 
 Admin Officer
 
 to manage daily administrative tasks, support departments, and serve as a key contact for stakeholders, ensuring smooth office operations.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Manage office operations including office supplies procurement, vendor management, and maintenance of office equipment
 </li>
 <li>
 Coordinate and schedule meetings, interviews, appointments, and travel arrangements for staff members
 </li>
 <li>
 Maintain organized filing systems, both physical and electronic, ensuring easy access to important documents
 </li>
 <li>
 Assist with onboarding new hires, ensuring they have the resources and information needed to start their roles effectively
 </li>
 <li>
 Support HR department with HR administration tasks as required, such as attendance tracking and employee record management
 </li>
 <li>
 Track and manage office budgets, ensuring adherence to cost controls and timely reporting
 </li>
 <li>
 Manage front desk activities by greeting visitors, answering phone calls, and contributing to a well-organized and welcoming workspace throughout the office
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Office Management, or a related field
 </li>
 <li>
 Minimum of 1 years of experience in an administrative or office management role
 </li>
 <li>
 Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
 </li>
 <li>
 Excellent organizational, multitasking, and time-management skills
 </li>
 <li>
 Strong communication skills, both verbal and written, with attention to detail
 </li>
 <li>
 Ability to work independently and collaboratively in a fast-paced environment
 </li>
 <li>
 Demonstrated ability to handle sensitive information with confidentiality and discretion
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.
</div>

Admin officer

Bilfinger Middle East

<div>
 
 
 Job Purpose:
 
 
 
 The Office Administrator will be responsible for handling day-to-day administrative operations in the Egypt office, including social insurance administration, government relations activities, and facility coordination. The role ensures compliance with local labor regulations and supports smooth office operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Social Insurance Administration
 
 
 <ul>
 <li>
 Manage employee registration, updates, and termination in the social insurance system.
 </li>
 <li>
 Maintain accurate records and documentation in line with local labor and social insurance laws.
 </li>
 <li>
 Liaise with relevant government departments for timely submission of social insurance forms and reports.
 </li>
 <li>
 Support HR with payroll and benefits data related to insurance contributions.
 </li>
 </ul>
 
 
 
 
 
 2. Government Relations
 
 
 <ul>
 <li>
 Handle all company-related government documentation, renewals, and submissions.
 </li>
 <li>
 Coordinate with ministries, labor offices, and other authorities to ensure compliance with local regulations.
 </li>
 <li>
 Maintain up-to-date knowledge of changes in government procedures and requirements.
 </li>
 <li>
 Support visa, work permit, and related administrative processes for employees as needed.
 </li>
 </ul>
 
 
 
 
 
 3. Facility Coordination
 
 
 <ul>
 <li>
 Oversee office facilities, maintenance, and vendor management.
 </li>
 <li>
 Coordinate repairs, office supplies, and service contracts (e.g., cleaning, security, utilities).
 </li>
 <li>
 Ensure the office environment is safe, functional, and compliant with company and local standards.
 </li>
 <li>
 Manage asset inventory and office-related procurement.
 </li>
 </ul>
 
 
 
 
 
 4. General Administration Support
 
 
 <ul>
 <li>
 Assist with coordination of internal and external meetings, travel, and logistics.
 </li>
 <li>
 Maintain filing systems and ensure proper documentation control.
 </li>
 <li>
 Support management in daily administrative activities and reporting.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Human Resources, or related field.
 </li>
 <li>
 Minimum 2&ndash;4 years of experience in administration, HR operations, or government relations.
 </li>
 <li>
 Good understanding of Egypt&rsquo;s labor and social insurance regulations.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficient in MS Office (Word, Excel, Outlook).
 </li>
 <li>
 Fluent in Arabic and good command of English.
 </li>
 </ul>
 
 
</div>

Office Administrator

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Ensure a safe, efficient, cost effective and timely airport operation so that Emirates? image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation including effective co-ordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service. Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the Station during the absences of the Airport Services Manager 
 
<ul><li>Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.
</li><li>Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates? requirements for the day?s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.
</li><li>Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.
</li><li>Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimised.
</li><li>Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.
</li><li>Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff?s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.
</li><li>Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents , cargo, handling reports etc) in order to safeguard revenues; operational data and avoid discrepancies.
</li><li>Monitoring of all operational units (Customer Services, Ticket desk, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI?s for service performance and ensure that these KPI?s are met consistently by each unit.
</li><li>Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.
</li>Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers. Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations. 
<li>
</li></ul> 
Given the specific requirements at outstations, a minimum of 5 years? experience is required in Airport. Customer handling / Operations including at least 3 years in a supervisory position.
<h5 class="jobSectionHeader">Qualification
</h5>A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems.
Knowledge of Dangerous Goods Regulations &amp; Weight &amp; Balance.
Knowledge of Baggage Tracing and Claims Handling.
Knowledge of Microsoft Word/ E-mail / Excel advantageous and local languages.
Fluency in spoken and written English and required local language. 
 
Qualifications &amp; Experience:
Minimum `A' Level or equivalent (Higher Secondary School).
Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.
Must have the right to live and work in Egypt
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Competitive Salary</div>

Admin Officer

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 IFS - Internal Firm Services - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 To really stands out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
 
 
 As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
 
 
 PwC Professional skills and responsibilities for this management level include but are not limited to
 
 
 
 
 Financial
 
 
 
 
 <ul>
 <li>
 Adhere to budget
 
 
 </li>
 </ul>
 
 
 Customer
 
 
 
 
 <ul>
 <li>
 Diary management
 </li>
 <li>
 Manage demanding diaries, ensuring efficient scheduling of meetings, coordinating with all relevant parties to ensure the best possible use of time and resolving clashes/conflicts appropriately
 </li>
 <li>
 Ensure Executive get to meetings on time with appropriate documentation
 </li>
 <li>
 Act as backup in managing other Executives&rsquo; diaries when their Assistants are not available
 </li>
 <li>
 Call management
 </li>
 <li>
 Handle and screen calls for Executive
 </li>
 <li>
 Take and pass messages to Executive in a timely manner
 </li>
 <li>
 Monitor Executives&rsquo; email inboxes when they are out of the office or at meetings and take action as necessary
 </li>
 <li>
 Assist other EAs during busy periods
 
 
 </li>
 </ul>
 
 
 Internal Process
 
 
 
 
 <ul>
 <li>
 Meetings
 </li>
 <li>
 Pro-active planning for meetings and follow up actions (documents, papers needed&hellip;)
 </li>
 <li>
 Organise local internal and external meetings, including organising catering, IT requirements etc
 </li>
 <li>
 Meet and greet visitors
 </li>
 <li>
 Partner and Executive general admin
 </li>
 <li>
 Develop understanding of PwC standards and formats
 </li>
 <li>
 Proofread and edit documents when required i.e. presentations, proposals, letters
 </li>
 <li>
 General filing
 </li>
 <li>
 Keeping Executive own contacts databases/business card storage up to date
 
 
 </li>
 </ul>
 
 
 Learning and Growth
 
 
 
 
 <ul>
 <li>
 Exercise confidentiality, discretion and personal sensitivity in all aspects of the role
 </li>
 <li>
 Comply with PwC policies and procedures in all aspects of the role
 </li>
 <li>
 Build network of strong working relationships both internally and externally
 </li>
 <li>
 Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 
 Language
 
 
 
 
 <ul>
 <li>
 Proficiency in spoken and written English, Arabic is an advantage
 
 
 </li>
 </ul>
 
 
 Overall Experience
 
 
 
 
 <ul>
 <li>
 1-2+ years experience in an administrative role
 
 
 </li>
 </ul>
 
 
 Specific Experience
 
 
 
 
 <ul>
 <li>
 Experience with a professional services firm is an advantage
 
 
 </li>
 </ul>
 
 
 Knowledge and skills
 
 
 
 
 <ul>
 <li>
 Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
 </li>
 <li>
 Good oral and written communication skills
 </li>
 <li>
 Good interpersonal skills and intrapersonal skills
 </li>
 <li>
 Must possess a professional telephone manner
 </li>
 <li>
 Demonstrated ability to work under pressure
 </li>
 <li>
 Demonstrated team player and dedication to provide high level of service
 </li>
 <li>
 Must possess a warm, friendly and professional demeanor
 </li>
 <li>
 Knowledge of administrative systems and processes
 </li>
 <li>
 Ability to use Google including G suite
 </li>
 <li>
 Must possess good keyboard skills (at least 55wpm)
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 
 Degrees/Field Of Study Required
 
 
 
 Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 Government Clearance Required?
 
 
 
 
 Job Posting End Date
 
</div>

Executive Assistant

The American University in Cairo

<div>
 
 
 Reports to:
 
 Manager, Programming and Training
 
 
 
 
 
 
 Purpose:
 
 
 
 The Office of Residential Life (ResLife) aims to provide a safe, secure, healthy, and positive living environment in AUC&rsquo;s residences that enhances student development and learning. The position of resident officer is a live-in professional who is the link between the residents, the student resident advisors (RAs) and the Residential Life office. The responsibility of the officer is to manage administrative and operational functions in the assigned residence buildings or apartments and provide services directly to students, such as personal and disciplinary counseling, and social or educational events or activities. The officer should maintain a balance between administrative workload and student interactions and create an environment where students develop independence and learn to live supportively with others by providing service and programs.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Supervision and Management
 
 
 <ul>
 <li>
 Supervises a team of RAs, playing an integral role in supporting students living at the residences
 </li>
 <li>
 Leads the RA team to attend to emergencies and crises 24/7, in coordination with the Manager, Programming and Training.
 </li>
 <li>
 Ensures that AUC and ResLife policies, rules and regulations are respected, followed and enforced
 </li>
 <li>
 Reports all findings and violations, and submits official reports to their direct supervisor to refer cases to the Office of the Dean of Students
 </li>
 <li>
 Oversees the reporting of programming best practices, challenges, as well as conduct cases, or incident issues related to vulnerable residents
 </li>
 <li>
 Maintains integrity in sharing information and respect confidential information
 </li>
 <li>
 Researches and implements various professional development opportunities to RAs, including but not limited to semester-based training, onboarding and co-curricular development
 </li>
 <li>
 Provides RAs with the necessary mentoring and support to work effectively and efficiently
 </li>
 <li>
 Establishes an efficient communication channel between the students, RAs and staff members to ensure the most effective methods of problem solving
 </li>
 <li>
 Develops knowledge of campus and community resources to ensure timely and efficient referrals when appropriate
 </li>
 <li>
 Conducts routine inspections on rooms and residents
 </li>
 </ul>
 
 
 Programming and Community Building
 
 
 <ul>
 <li>
 Assists in the planning, design and implementation of the semester programming calendar that cater to students' living learning communities and personal development
 </li>
 <li>
 Conducts a needs-assessment and solicits RFPs from external vendors to provide RA training
 </li>
 <li>
 Designs, plans and implements orientation sessions for an average of 150-200 student residents every semester to facilitate the transition to living at the AUC residences
 </li>
 <li>
 In coordination with their direct supervisor, the Resident Officer establishes and maintains communication with students living in the AUC residences through individual outreach and community meetings
 </li>
 <li>
 Collaborates with student leaders and relevant stakeholders on campus to create engaging programs and offer resources to better serve student residents
 </li>
 <li>
 Manages roommate disagreements, well-being issues, personal crisis and other concerns, though direct interaction with student residents and referrals to the appropriate channels
 </li>
 <li>
 Plans and participates in development conferences hosted by international institutions, such as The Association of College and University Housing Officers-International, National Association of Student Personnel Administrators, and others
 </li>
 <li>
 Partners with Student Life and non-Student Life offices and programs, such as First Year Program, Office of the Dean of Student, Office of Student Accessibility, Security Office, Faculty Housing, Office of Institutional Equity, Athletics, Center of Student Wellbeing, Peer Tutoring Center, Career Center, Office of Alumni Engagement, a
 </li>
 <li>
 Supports residents in adjusting to the University&rsquo;s environment through various forms of spontaneous check-ins and interactions
 </li>
 <li>
 Oversees the reporting of programming best practices, challenges, as well as conduct cases, or incident issues related to vulnerable residents and others
 </li>
 <li>
 Gathers feedback and assesses success of ResLife programming and training
 </li>
 <li>
 Understands and fosters the culture of community living, and creates a sense of belonging, in the AUC residences, through intentional interactions, programs, and informal gatherings.
 </li>
 <li>
 Provides opportunities for residents to develop interpersonal and life skills, such as time management, communication, conflict resolution, health management, and more through workshops and tailored programs
 </li>
 </ul>
 
 
 Health, Safety and Well-being
 
 
 <ul>
 <li>
 Assists the security, receptionists, and relevant campus partners in cases of emergencies and problems
 </li>
 <li>
 Establishes a safe and inclusive environment for all students to foster connections among residents
 </li>
 <li>
 Responds to residents' concerns related to residences, relocation, homesickness, and any basic well-being related matters
 </li>
 <li>
 Supports residents in adjusting to the University&rsquo;s environment through various forms of spontaneous check-ins and interactions
 </li>
 </ul>
 
 
 Administrative Tasks
 
 
 <ul>
 <li>
 Assists their direct supervisor in the recruitment, training and evaluation process of RAs
 </li>
 <li>
 Manages operational functions for the dorms such as damage assessment, reporting, maintenance requests, conducting room checks, reporting and following up on housekeeping
 </li>
 <li>
 Manages financial settlements and budgeting for programs and ensures collecting and submitting the proper documentation
 </li>
 <li>
 Supports the Management of programming and training budgets, including all Request for proposal, external vendor negotiations, excursion arrangements, and payment settlements
 </li>
 <li>
 Designs different promotional material like flyers and brochures, and enhances outreach and communication by promoting programs and initiatives through social media
 </li>
 <li>
 Co-leads the communication strategy the Office of Residential Life including signage, digital or printed promotional material and engagement through virtual social platforms such as Instagram
 </li>
 <li>
 Designs and implements informative and visually appealing signage throughout the residence halls, including directional signs, program posters, safety notices, and signs for communal or recreational rooms
 </li>
 <li>
 Initiates the adoption of recent technology and software programs that would facilitate the monitoring of resident engagement
 </li>
 <li>
 Assists ResLife administrators in planning for summer renovations, making recommendations for the purchase of furnishings and equipment, recommending improvements of housekeeping services, and preventative maintenance and safety measures
 </li>
 <li>
 Proactively and reactively responds to unnecessary or unreasonable building or apartment damages and vandalism
 </li>
 <li>
 Performs any other duties requested by the Office of Residential Life
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 University degree, preferably AUC graduate
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 A minimum of seven to nine years of experience with three years in an educational or cultural institution, preferably in providing services and advising to students
 </li>
 <li>
 Study abroad experience is a plus
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 Leadership
 
 :
 
 <ul>
 <li>
 Initiative taker
 </li>
 <li>
 Ability to lead diverse teams in complex interpersonal environments
 </li>
 <li>
 Ability to make clear, informed decisions
 </li>
 <li>
 Demonstrated capacity to work confidently and effectively in an international environment and multicultural setting with diverse groups
 </li>
 <li>
 High efficiency in all aspects of crisis management, including the ability to work collaboratively with others in managing crises
 </li>
 <li>
 Proficiency in balancing multiple duties and responsibilities
 </li>
 </ul>
 
 
 Technical
 
 
 <ul>
 <li>
 Excellent computer skills in word processing, spreadsheet, and media programs.
 </li>
 <li>
 Communication and soft skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 A positive attitude, strong work ethic with the ability to multitask and prioritize
 </li>
 <li>
 Possess core traits of honesty, integrity, and ability to maintain confidentiality
 </li>
 <li>
 Creativity in problem-solving and programming and attention to details
 </li>
 </ul>
 
 
 
 
 
 Working Conditions:
 
 
 
 
 <ul>
 <li>
 Lives in University residences whether on-campus or off-campus
 </li>
 <li>
 Responsive and available 24/7, based on their duty schedule
 </li>
 <li>
 Annual leave is taken during winter and summer breaks of the dorms and on a rotation schedule during the academic semesters
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until filled.
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Resident Officer, Residential Life

Arab African International Bank

<div>
 
 
 Job Description:
 
 
 
 
 
 
 
 Cash Transactions
 
 
 
 1- Handle all Teller function accountabilities when assigned as a Teller.
 
 
 2- Process customers&rsquo; OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.
 
 
 
 
 
 
 Operations
 
 
 
 3- Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator.
 
 
 4- Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals.
 
 
 
 
 
 
 Floor Management
 
 
 
 5- Handle all Floor Manager &amp; Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer.
 
 
 6- Meet &amp; greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account.
 
 
 7- Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance).
 
 
 
 
 
 
 Customer Relationship Management:
 
 
 
 8- Handle all Customer Relationship Officer accountabilities when assigned.
 
 
 9- Own and handle customer queries by taking ownership and responding in a timely manner.
 
 
 10- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
 
 
 11- Open all types of accounts (current, savings, time deposit, saving certificates).
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, finance, business or related field
 </li>
 <li>
 From 0 &ndash; 3 years of retail banking experience.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Good communication skills
 </li>
 <li>
 Good Problem-solving skills
 </li>
 <li>
 Detailed oriented &amp; well organized
 </li>
 </ul>
 
 
</div>

Universal Banker

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