advanced therapy/x-ray products (at/xp) regional customer service modality manager

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advanced therapy/x-ray products (at/xp) regional customer service modality manager Jobs in Riyadh

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advanced therapy x ray products at xp regional customer service modality manager

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Advanced Therapy (Interventional and Surgical Imaging) /X-Ray Products (AT/XP) Regional Customer Service Modality Manager (CS MM AT/XP) 

 
This position will be based in our newly established Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia.
The Customer Services Modality Manager AT/XP will be responsible to monitor the major service KPIs related to the Advanced Therapy and X-Ray Products of Siemens Healthineers. This includes spare parts consumption, time to repair, and other vital KPIs necessary to ensure customer satisfaction and service profitability. 
 
The Customer Services Modality Manager will be responsible for driving improvement initiatives that enhance customer satisfaction and improve customer services delivery processes. 
 
The Customer Services Modality Manager will work with other countries&rsquo; customer service managers to oversee KPIs of AT/XP modalities and propose improvements/enhancement initiatives when and where needed. 
 
 
Your role 

<ul><li>Ensure customer satisfaction and outstanding customer experience from high performance service delivery, installation, and customer support.</li>
<li>Perform regular reporting to Customer Services management and countries for all service delivery topics</li>
<li>Support countries to improve service operations KPIs including SV, FVFR, spare parts consumption, etc.</li>
<li>Enable implementation of service processes / tool requirements in the countries, and perform effective service process management (continuous improvement).</li>
<li>Align implementation and project management strategy between Business Lines and Regions</li>
<li>Drive implementation of customer trend improvement measures identified through continuous monitoring of customer services operations.</li></ul> 
<div></div>

Your expertise:
<ul>
<li>BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.</li>
<li>5+ years of successful experience in service management within the AT and XP Modality, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.</li>
<li>Excellent organizational skills</li>
<li>Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization</li>
<li>Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives</li>
<li>Ability to read, analyze and translate into action financial profit and loss statements.</li>
<li>Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.</li>
<li>Ability to thrive as a member of a collaborative, cross-functional team</li>
<li>Prior experience in leadership and people management is highly advantageous.</li>
<li>Competent knowledge of MS Office applications, PowerBI and some reporting tools.</li>
<li>Fluent in English Language.</li></ul> 
To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com)

 Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</div>

Advanced Therapy/X-Ray Products (AT/XP) Regional Customer Service Modality Manager

Rapiscan Systems

<div>Overview:
<div>
Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-risk facilities, and security checkpoints. Our systems support customers worldwide in combating terrorism, drug smuggling, illegal immigration, and trade fraud. Using low-, medium-, and high-energy X-ray technologies, our solutions are engineered for reliability, performance, and operator satisfaction through innovative design and imaging excellence.</div><div></div><div> 
Position Overview 
We are seeking skilled and motivated Field Service Technicians (FSTs) to join our team in Qiddiya City, Saudi Arabia. In this role, you will deliver Level 1 and Level 2 field technical support for advanced cargo and vehicle inspection systems. You will be responsible for diagnosing, maintaining, and repairing complex X-ray scanning equipment, while supporting the daily activities of Level 3 Field Service Engineers (FSEs).</div>
Responsibilities:
<ul><li>System Maintenance &amp; Repair 
Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).</li><li>
Technical Diagnostics &amp; Fault Resolution 
Identify, isolate, and resolve technical issues across CVI systems, ensuring minimal downtime and optimal system performance. This includes both proactive and reactive maintenance tasks.</li><li>
Technical Communication &amp; Escalation 
Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, ensuring accurate and timely resolution.</li><li>
Installation Support 
Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.</li><li>
Documentation &amp; Reporting 
Complete all required technical documentation, including service daily and weekly reports, system logs. Accurately input service data into internal databases and reporting tools.</li><li>
Compliance &amp; Safety 
Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.</li></ul>
Qualifications:
<ul><li>Worked in field service or maintenance/repair of a range of products</li><li>
Ability to work on their own in harsh and remote environments</li><li>
Ability to work as part of a team</li><li>
Operating power tools</li><li>
Use of hand tools
</li><li>Experience gained within an electrical or mechanical discipline
</li><li>Previous experience of Field Service Delivery would be advantageous but full training would be provided for the right candidate.
</li><li>IPAF Manlift training is an advantage
</li><li>Arabic speaking is an advantage</li><li>
Engineering Degree- Preferable</li></ul></div>

Field Service Technician - Saudi

OSI Systems, Inc

<div><div><ul><li>Riyadh, Saudi Arabia</li><li>
34960</li></ul></div><div></div><div><h2 class="jobSectionHeader">
Job Description
</h2><div>Overview<div> 
Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-risk facilities, and security checkpoints. Our systems support customers worldwide in combating terrorism, drug smuggling, illegal immigration, and trade fraud. Using low-, medium-, and high-energy X-ray technologies, our solutions are engineered for reliability, performance, and operator satisfaction through innovative design and imaging excellence.</div><div></div><div> 
Position Overview 
We are seeking skilled and motivated Field Service Technicians (FSTs) to join our team in Qiddiya City, Saudi Arabia. In this role, you will deliver Level 1 and Level 2 field technical support for advanced cargo and vehicle inspection systems. You will be responsible for diagnosing, maintaining, and repairing complex X-ray scanning equipment, while supporting the daily activities of Level 3 Field Service Engineers (FSEs).</div> 
 
Responsibilities 
 
 
<ul><li>System Maintenance &amp; Repair 
Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).</li><li>
Technical Diagnostics &amp; Fault Resolution 
Identify, isolate, and resolve technical issues across CVI systems, ensuring minimal downtime and optimal system performance. This includes both proactive and reactive maintenance tasks.</li><li>
Technical Communication &amp; Escalation 
Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, ensuring accurate and timely resolution.</li><li>
Installation Support 
Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.</li><li>
Documentation &amp; Reporting 
Complete all required technical documentation, including service daily and weekly reports, system logs. Accurately input service data into internal databases and reporting tools.</li><li>
Compliance &amp; Safety 
Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.</li></ul>
 
Qualifications 
 
 
<ul><li>Worked in field service or maintenance/repair of a range of products</li><li>
Ability to work on their own in harsh and remote environments</li><li>
Ability to work as part of a team</li><li>
Operating power tools</li><li>
Use of hand tools
</li><li>Experience gained within an electrical or mechanical discipline
</li><li>Previous experience of Field Service Delivery would be advantageous but full training would be provided for the right candidate.
</li><li>IPAF Manlift training is an advantage
</li><li>Arabic speaking is an advantage</li><li>
Engineering Degree- Preferable</li></ul></div></div></div>

<div>
 
 Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology&mdash;or multiple X-ray technologies&mdash;to address each customer&rsquo;s unique security application requirements.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Software &amp; I.T Support
 
 Engineer you will reside in the KSA, based in Rapiscan&rsquo;s Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.
 
 
 
 
 
 Working with UK and US teams you will work to
 
 diagnose and remediate I.T and software Issues, configure software &amp; I.T. systems to integrate with customer networks solutions.
 
 
 The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdom.
 
 
 The scope of this position includes hardware, network, software configuration, and documentation, , in support of the ongoing health and maintenance of all systems om country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 IT Systems Support:
 </li>
 <li>
 Troubleshoot and resolve IT and hardware issues.
 </li>
 <li>
 Support network connectivity in collaboration with customer IT teams.
 </li>
 <li>
 Provide 2nd/3rd line support for IT systems.
 </li>
 <li>
 Software Systems Support:
 </li>
 <li>
 Diagnose software issues, collect logs, and perform initial triage.
 </li>
 <li>
 Coordinate with software engineering teams to identify root causes.
 </li>
 <li>
 Install and validate new software releases.
 </li>
 <li>
 Capture and escalate customer feedback.
 </li>
 <li>
 Provide 2nd/3rd line support for software systems.
 </li>
 <li>
 Patch Management &amp; System Upgrades:
 </li>
 <li>
 Validate and install patches across deployed systems.
 </li>
 <li>
 Support field service teams with patching and upgrades.
 </li>
 <li>
 Assist with configuration and deployment of system upgrades.
 </li>
 <li>
 General Responsibilities:
 </li>
 <li>
 Report status and updates to leadership as required.
 </li>
 <li>
 Uphold company values: Integrity, Innovation, Accountability, Teamwork.
 </li>
 <li>
 Follow Rapiscan&rsquo;s Code of Ethics.
 </li>
 <li>
 Report quality issues to management for corrective action.
 </li>
 </ul>
 
 
 
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 5+ years of IT and software support experience.
 </li>
 <li>
 Strong experience with Windows OS (server &amp; workstation) and Active Directory.
 </li>
 <li>
 Experience configuring and troubleshooting Active Directory.
 </li>
 <li>
 Knowledge of virtualization platforms (Hyper‑V, VMware preferred).
 </li>
 <li>
 Strong networking knowledge: VLAN, VPN, Firewalls.
 </li>
 <li>
 Software troubleshooting and diagnostics at 2nd/3rd line.
 </li>
 <li>
 Experience working across global teams/time zones.
 </li>
 <li>
 Ability to live and work in KSA.
 </li>
 <li>
 Willingness to travel domestically; some international travel possible.
 </li>
 </ul>
 
 
</div>

Software IT Support Engineer

Matrix Systems

مطلوب فنيين أنظمة X-Ray (فحص الحقائب بالأشعة السينية)-- المتطلبات:- خبرة عملية في صيانة وتشغيل أجهزة فحص الحقائب بالأشعة السينية (X-Ray Baggage Scanner).- القدرة على اكتشاف الأعطال الكهربائية والإلكترونية ومعالجتها.- معرفة بأنظمة الأمن والتفتيش للمطارات والمنافذ.- القدرة على إعداد تقارير الصيانة والزيارات الفنية.- الالتزام بالسلامة المهنية ومعايير التشغيل.- يفضل من لديه خبرة سابقة-- المهام الوظيفية:- تنفيذ الصيانة الدورية والوقائية للأجهزة.- معالجة البلاغات والأعطال الطارئة.- معايرة وفحص الأنظمة لضمان أعلى مستوى من الأداء.- دعم الفريق الفني في المشاريع والتركيبات.-- موقع العمل: حسب متطلبات المشاريع.جاهز لنقل الكفالة فورًا (شرط أساسي).ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــRequired: X-Ray Systems Technicians (Baggage Inspection)Requirements:Proven hands-on experience in operating and maintaining X-Ray baggage inspection systems (X-Ray Baggage Scanners).Ability to diagnose and troubleshoot electrical and electronic faults efficiently.Good knowledge of airport and checkpoint security and inspection systems.Capability to prepare maintenance reports and technical visit documentation.Strong commitment to occupational safety and operational standards.Previous relevant experience is preferred.Job Responsibilities:Perform periodic and preventive maintenance of X-Ray systems.Respond to emergency breakdowns and technical fault reports.Calibrate and inspect systems to ensure optimal performance levels.Provide technical support to the engineering team during projects and installations.Work Location:Based on project requirements and site assignments.Immediate transfer of sponsorship is required (mandatory).Job Type: Full-timePay: ﷼1,000.00 - ﷼4,000.00 per month

X-Ray Systems Technicians (Baggage Inspection)

Lucy Electric

<div>
 ﻿ J o b P u r p o s e
 
 
 We are seeking an ambitious and innovative Regional Macomms Associate to join our team and drive our marketing and business development efforts in the MENA region. As the Regional Marcomms Associate, you will be responsible for executing effective marketing initiatives to promote our products/services and drive business growth. Your role will play a crucial part in shaping the success of our regional marketing initiatives.
 
 
 J o b D i m e n s i o n s
 
 
 Working in our Regional Marketing team as Regional Marcomms Associate you will work closely with the Regional Marketing Manager, Regional Sales Teams, and other regional functions with a dotted reporting line to the Lucy Electric Central Events leader.
 
 
 The role will be based in our office in Riyadh and will require local travel.
 
 
 K e y A c c o u n t a b i l i t i e s
 
 
 <ul>
 <li>
 Regional Planning and execution
 </li>
 <li>
 Collating information for the annual regional Marcomms planning process with analytics and required inputs.
 </li>
 <li>
 Collate and process expense records and budget data for activities through to the payment of suppliers which will contribute to the regional cost control using the relevant corporate systems
 </li>
 <li>
 Process expenses related to events, campaigns, and other marketing activities in a timely manner to assist the tracking of the regional budget
 </li>
 <li>
 Collate research information and to understand industry trends, customer needs and competitive positioning from branding and marketing perspective.
 </li>
 <li>
 Event Management
 </li>
 <li>
 Support planning and delivering events according to schedule to run within budget, meet all deadlines, work closely with, and coordinate activities of all other parties involved in the design development, sales, marketing, and delivery of the events.
 </li>
 <li>
 Arrange venues, equipment, catering, accommodations, and travel for participants arriving from various locations to ensure the smooth running of medium-scale events. Work closely with Central Marketing organization to ensure established event standard is met.
 </li>
 <li>
 Collate content and draft pre and post event communication to maximize engagement and follow up opportunities.
 </li>
 <li>
 Record event performance KPIs and ROI metrics in the relevant systems
 </li>
 <li>
 Contribute to adopting latest best practices for events in the region.
 </li>
 <li>
 Customer Engagement
 </li>
 <li>
 Design and execute customer communication plan including offer updates, upcoming events and Regional LE announcements, through various channels, including email, content marketing and paid advertising.
 </li>
 <li>
 Maintain regional customer communication calendar aligned to the Marketing Plan
 </li>
 <li>
 Establish and maintain target audience lists
 </li>
 <li>
 Track and report on customer engagement metrics, sharing and implementing best practices
 </li>
 <li>
 Deliver regional demand generation and customer engagement programs for targeted audiences.
 </li>
 <li>
 Where required lease with PR and digital agencies to increase LE reach and visibility
 </li>
 <li>
 Product launches and sales support
 </li>
 <li>
 Coordinate with Central Product Management and Marcomms teams on regional launch timings.
 </li>
 <li>
 Regionalise and distribute product and sales collateral, case studies, white papers and other content to support the product launch and sales process and where required facilitate translations.
 </li>
 <li>
 Track local initiatives by logging these activities using the global CRM system
 </li>
 <li>
 Regional Internal Communications
 </li>
 <li>
 Responsible for internal communication to keep regional organization informed and aligned with company goals.
 </li>
 <li>
 Organise internal events such as town halls, training sessions and team building activities to foster collaboration and engagement.
 </li>
 <li>
 Draft content for newsletters internal memos and other communication materials to ensure consistency and transparency across region working closely with Central Marcomms and the Regional team
 </li>
 <li>
 Arrange internal events such as town halls, training sessions and team building activities
 </li>
 <li>
 Relationship Management and Collaboration:
 </li>
 <li>
 Collaborate with the sales team to align marketing activities with sales objectives and support lead generation and conversion efforts.
 </li>
 <li>
 Liaise with Central Marcomms and other regional marketing teams to share best practices, leverage global marketing assets, and contribute to global marketing initiatives.
 
 
 </li>
 </ul>
 R e q u i r e m e n t s
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Bachelors degree in Business or related subject, Marketing desirable
 </li>
 <li>
 Experience in B2B Regional Marketing role, preferably in a multinational matrixed company
 </li>
 <li>
 Relevant industry experience is highly desirable
 </li>
 <li>
 Demonstrated success in delivering marketing communications projects
 
 
 </li>
 </ul>
 
 L a n g u a g e s
 
 
 
 <ul>
 <li>
 Required: English, regional language
 
 
 </li>
 </ul>
 K e y E x p e r i e n c e s:
 
 
 <ul>
 <li>
 Prior experience in event management
 </li>
 <li>
 Experience with digital marketing
 </li>
 <li>
 Experience in managing internal communications within large matrixed organization
 </li>
 <li>
 Skilled in customer/key stakeholder journey mapping to improve customer engagement satisfaction and conversion.
 </li>
 <li>
 Ability to engage, take direction and influence internal and external stakeholders at various levels
 
 
 </li>
 </ul>
 R e s u l t s- O r i e n t a t i o n:
 
 
 <ul>
 <li>
 Goal-driven mindset with a focus on achieving measurable objectives and delivering tangible business results.
 </li>
 </ul>
</div>

Regional Marketing Communications Associate

Smiths Group

<div>Company Description 
Every minute of every day, Smiths Detection&rsquo;s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.
Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.
Our expertise spans 21 global offices, seven manufacturing sites and five R&amp;D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. 
Job Description 
Providing technical leadership across large installations and projects, you&rsquo;ll bring a strong electronic technical problem-solving mentality and exceptional product knowledge. You&rsquo;ll need to be a great communicator, happy to act and take ownership of technical challenges &ndash; and be comfortable involving the right people to get the job done.
In addition to providing leadership to junior colleagues, you&rsquo;ll be responsible for planning and executing technical installations, resolving technical issues and driving customer satisfaction. That means making sure you keep up-to-date on the technical aspects of all products, acting as a champion for a specific product or range:
You&rsquo;ll also be expected to:<ul><li>
Make technical contributions across design, quality assurance, manufacture, installation and commissioning, operation or maintenance of Explosive Trace Detection, X-ray, CT or AMD products, equipment, systems, processes or services.</li><li>
Maximise the customer&rsquo;s operational performance and providing customer assistance where required</li><li>
Assesses product/equipment performance and recommend modifications or improvements</li><li>
Work with third parties to resolve technical issues</li><li>
Document process and procedures and create troubleshooting job aids</li><li>
Inform all stakeholders of technical service issues</li></ul>
You&rsquo;ll be working with customers and colleagues across different departments including management, R&amp;D, technical resources, and sales and marketing. This is a role that requires some travel, and may also require the ability to work outside of normal business hours. 
Qualifications 
<ul><li>
Able to drive results, you should have an Associate degree or related experience, along with the aptitude to learn specialized software programs.</li><li>
Your experience should include troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment.</li></ul> 

Additional Information 
We offer&hellip;
Join us and we&rsquo;ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You&rsquo;ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You&rsquo;ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.<div></div>
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation &ndash; including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career&rsquo;s website (Careers - Smiths Group plc)</div>

Field Service Engineer

Explore 1816+ Advanced therapy x ray products at xp regional customer service modality manager in Riyadh this March. Find roles across top companies and apply now to boost your career.

1816 advanced therapy x ray products at xp regional customer service modality manager jobs In Riyadh

Advanced Therapy/X-Ray Products (AT/XP) Regional Customer Service Modality Manager

Field Service Technician - Saudi

Field Service Technician - Saudi

Software IT Support Engineer

X-Ray Systems Technicians (Baggage Inspection)

Regional Marketing Communications Associate

Field Service Engineer