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maintenance client relations & coordinator

after sales technical coordinator

Ultiwise Consult

Job Description After Sales Technical Coordinator Designation: After Sales Technical Coordinator Department: After Sales (AMC Retrofit Service Trading & O&M) Reporting To: After Sales / O&M Manager Role Summary The After Sales Technical Coordinator is responsible for coordinating and managing all technical and operational activities across AMC Retrofit Service Trading and O&M. The role ensures that client inquiries complaints and service requests are addressed effectively site works are executed with proper planning and resource allocation and all supporting documentation is prepared for invoicing and reporting. The position serves as the technical backbone of the After Sales team bridging communication between clients site staff procurement warehouse accounts and management. Key Tasks & Responsibilities 1. Client Inquiry Evaluation <ul><li>Review and evaluate all incoming client inquiries (AMC retrofit service O&M). </li><li>Arrange and assign technicians/engineers for site visits. </li><li>Collect findings from site visits and prepare detailed reports & BOQs. </li><li>Coordinate with Admin Coordinator & O&M Manager to prepare professional proposals/quotations. </li><li>Submit proposals to clients and track approvals. </li><li>Maintain a tracker for pending and submitted offers ensuring timely follow-up and closure. </li></ul> 2. Customer Complaint Management <ul><li>Act as the first point of contact for all customer complaints. </li><li>Record and log complaints systematically. </li><li>Arrange the required materials resources and third-party vendors to resolve complaints. </li><li>Monitor complaint resolution until successful closure and client satisfaction. </li><li>Prepare and issue complaint closure reports with supporting documentation. </li><li>Escalate unresolved issues to management with corrective action proposals. </li></ul> 3. Planning & Scheduling <ul><li>Prepare and update annual monthly and weekly schedules for: </li><ul><li>AMC visits </li><li>Retrofit jobs </li><li>Service calls </li><li>O&M activities </li></ul><li>Allocate manpower vehicles tools and consumables for each job. </li><li>Re-schedule tasks promptly based on emergencies client availability or site conditions. </li><li>Respond to client service calls immediately and ensure timely dispatch of teams. </li><li>Monitor upcoming AMC contract expiry dates and notify the proposal team for renewal. </li></ul> 4. Client Coordination <ul><li>Serve as a single point of contact for after-sales clients. </li><li>Share schedules confirm approvals and follow up on site visit reports. </li><li>Ensure timely delivery of proposals service reports and technical documents. </li><li>Follow up with clients on pending offers approvals or complaints. </li><li>Maintain continuous professional correspondence to build client trust. </li></ul> 5. Transport & Material Mobilization <ul><li>Arrange materials consumables spares and tools in advance for planned works. </li><li>Coordinate with Procurement & Warehouse for material readiness. </li><li>Mobilize vehicles drivers and lifting equipment as per site requirements. </li><li>Ensure tools PPE and consumables are checked calibrated and available before dispatch. </li><li>Manage fleet allocation to optimize usage and reduce downtime. </li></ul> 6. Technical & Operational Support <ul><li>Review technical reports from engineers/technicians for accuracy and completeness. </li><li>Prepare detailed site visit reports from site team inputs. </li><li>Provide troubleshooting support and technical clarifications to site staff. </li><li>Maintain comprehensive documentation for retrofit jobs including: </li><ul><li>Method of Statement </li><li>Risk Assessment </li><li>Work Schedule </li><li>Work Completion Certificate </li><li>Warranty Certificate </li><li>O&M Manual </li><li>Packing List </li></ul><li>Maintain a technical database of AMC retrofit and O&M performance logs. </li></ul> 7. Team & Resource Management <ul><li>Assign and monitor daily tasks for engineers technicians and operators. </li><li>Track manpower utilization overtime and site deployment. </li><li>Verify and cross-check OT sheets; ensure approval from line managers. </li><li>Monitor workforce discipline PPE usage and compliance with safety protocols. </li><li>Ensure standby manpower is planned for emergency site calls. </li></ul> 8. Commercial Support <ul><li>Collect all service and site reports and submit them to Admin Coordinator for invoicing. </li><li>File AMC supporting documents and submit them to Accounts Department for monthly billing. </li><li>Track client acknowledgments and payment follow-up. </li><li>Assist in warranty claims and variation works. </li><li>Monitor renewal of AMC contracts and ensure proposals are sent on time. </li></ul> 9. Trading & Materials Support <ul><li>Support client requirements for consumables spares and chemicals. </li><li>Coordinate procurement stock management and logistics for timely delivery. </li><li>Maintain stock and usage records for consumables and spare parts. </li><li>Follow up with suppliers and ensure competitive pricing for trading items. </li></ul> 10. Compliance & Reporting <ul><li>Ensure all after-sales activities comply with safety regulations and company policies. </li><li>Prepare weekly and monthly progress reports on AMC retrofit service and O&M. </li><li>Maintain systematic filing of contracts reports and client communications. </li><li>Record client complaints corrective actions and preventive measures. </li><li>Support management audits and ISO compliance documentation. </li></ul> Skills & Competencies Required <ul><li>Strong technical knowledge of STP RO UF ETP and other water treatment systems. </li><li>Excellent coordination planning and client communication skills. </li><li>Strong report-writing documentation and record-keeping ability. </li><li>Ability to multitask across AMC Retrofit Service Trading & O&M simultaneously. </li><li>Proficiency in MS Office ERP and reporting tools. </li><li>Strong problem-solving analytical and time management skills. </li><li>Knowledge of HSE standards and compliance requirements. </li></ul>

After Sales Technical Coordinator

al khadlaj perfumes

Khadlaj Perfumes, a UAE-based perfume house, is a family-owned establishment since January 1997. The company is dedicated to creating and crafting bespoke oriental and occidental fragrances. Khadlaj Perfumes is renowned for its distinguished and well-crafted home ambiance fragrances.This is a full-time, on-site role for a Sales Coordinator located in Sharjah. The Sales Coordinator will be responsible for managing sales operations, coordinating sales activities, providing excellent customer service, and supporting the sales team. Daily tasks include communicating with clients, processing orders, maintaining sales records, and assisting in the development of sales strategies.Responsibilities:<ul><li>Coordinate and process sales orders accurately and efficiently through ERP/CRM systems.</li><li>Communicate with clients regarding product inquiries, pricing, availability, and order status.</li><li>Support the sales team with preparation of proposals, presentations, and sales reports.</li><li>Maintain up-to-date records of customer interactions, sales, and inventory levels.</li><li>Follow up with clients for payments, deliveries, and feedback.</li><li>Collaborate with logistics and warehouse teams to ensure timely dispatch and delivery of orders.</li><li>Track sales targets and report on performance metrics weekly/monthly.</li><li>Manage client databases and assist in client relationship management (CRM).</li><li>Assist in planning and organizing trade shows, exhibitions, and in-store promotions.</li><li>Handle after-sales support and resolve any client issues or complaints in coordination with relevant departments.</li></ul>Qualifications and Skills:<ul><li>Bachelor's degree in Business Administration, Marketing, or related field.</li><li>Minimum 2&ndash;4 years of experience in sales coordination, preferably in the perfume, cosmetics, or FMCG sector.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint); experience with ERP/CRM systems is a plus.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluent in English; Arabic or other language proficiency is a plus.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Are you open to operate from 8am to 6pm? Monday to Saturday?</li></ul>Experience:<ul><li>Fragrance and Perfumes: 1 year (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>

Sales Coordinator

The Tint Xperts

We are looking to hire a Service Engineer - After Sales to join our team in Sharjah, UAE.Requirements:<ul><li>Proven After-Sales experience with Aerial Work Platforms (AWP) and Mobile Elevated Work Platforms (MEWP), including Boom Lifts, Scissor Lifts, Telehandlers, Spider Lifts, Forklifts and Truck-Mounted Lifts.</li><li>Ability to plan and perform Predictive, Preventive and Corrective Maintenance on both in-house and on-site equipment fleets.</li><li>Coordinate After-Sales activities such as deliveries, collections, AMCs and warranty claims to ensure high levels of customer satisfaction.</li><li>Minimum 3&ndash;5 years of experience in a related industry.</li><li>Practical experience working with brands like Haulotte, Komatsu, JLG, Genie, Palazzani, Bobcat and other similar equipment manufacturers.</li><li>Strong diagnostic, troubleshooting and analytical skills.</li><li>Strong technical knowledge of mechanical, hydraulic and electrical systems.</li><li>Ability to provide technical guidance and support to technicians in resolving equipment related issues.</li><li>Proficiency in reading and interpreting technical schematics and diagrams.</li><li>Effective communication and reporting abilities.</li><li>Valid UAE Driving License (preferred).</li></ul>Qualifications &amp; Skills:- Proven experience as a Service Engineer, Senior Technician or a similar technical role, with in-depth knowledge of MEWPs and their components.- Bachelor&rsquo;s degree in Engineering or a related technical field.- Expertise in the maintenance, design and troubleshooting of hydraulic, mechanical and electrical systems.- Strong interpersonal skills with the ability to work collaboratively with customers and internal teams.Job Types: Full-time, PermanentEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Aerial Work Platforms and Mobile Elevated Work Platforms: 3 years (Preferred)</li><li>After Sales experience with Aerial Work Platforms (AWP): 3 years (Preferred)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>

Service Engineer - (After Sales)

Crystal Corporation L.L.C.

Job Title: Sales &amp; Marketing Operations Coordinator Department: Sales &amp; Marketing Reports To: Sales Manager / Business Development DirectorJob PurposeSupport the Sales and Marketing team by preparing quotations, tracking performance, coordinating exhibitions and marketing materials, managing customer follow-ups, and ensuring smooth communication between departments. This role ensures efficiency, consistency, and customer satisfaction.Key Responsibilities: Sales Support &amp; Coordination<ul><li>Prepare professional quotations as requested by the sales team.</li><li>Track quotation status (won/lost/pending) and update records daily.</li><li>Collect and summarize feedback on lost deals.</li><li>Maintain an organized client, quotation, and project database.</li><li>Handle supplier/vendor registrations (upload profiles, certificates, CR, VAT, ISO, etc.).</li><li>Coordinate with internal teams (production, logistics, finance) for timely order delivery.</li><li>Prepare weekly and monthly sales performance reports.</li></ul>Customer Follow-up &amp; Service<ul><li>Contact customers after delivery for satisfaction feedback.</li><li>Record and summarize feedback in &ldquo;Customer Experience&rdquo; reports.</li><li>Follow up with inactive clients to identify new opportunities.</li><li>Handle initial customer inquiries and direct them to the right team.</li></ul>Exhibitions &amp; Marketing Coordination<ul><li>Plan and organize company participation in exhibitions (booth setup, materials, samples, giveaways).</li><li>Ensure marketing materials (catalogs, brochures, profiles) are up to date and available.</li><li>Coordinate with design and printing suppliers when needed.</li><li>Manage inventory of promotional materials and reorder as needed.</li><li>Support marketing activities (social media uploads, website updates, etc.).</li></ul>Reporting &amp; Analysis<ul><li>Generate weekly and monthly sales reports (quotations, conversion rates, lost reasons, feedback).</li><li>Maintain a central dashboard for sales KPIs and team performance.</li><li>Prepare summaries and presentations for management meetings.</li><li>Analyze customer data to identify trends and suggest improvements.</li></ul>Administrative &amp; Documentation<ul><li>Organize and archive quotations, contracts, and client documents.</li><li>Maintain and update the master price list and quotation templates.</li><li>Ensure company certificates and documents are valid and renewed on time.</li><li>Assist in scheduling meetings, preparing agendas, and taking minutes when required.</li></ul>Education<ul><li>Bachelor&rsquo;s Degree in Business Administration, Marketing, or a related field.</li><li>Diploma holders in Sales &amp; Marketing or Office Administration may also be considered.</li></ul>Experience<ul><li>Preference: Minimum 2 years of experience in Sales or Marketing Coordination.</li><li>Freshers are also welcome to apply.</li></ul>Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficient in MS Office (especially Excel, Word, and PowerPoint).</li><li>Basic knowledge of CRM systems or sales tracking tools.</li><li>Attention to detail and accuracy in documentation.</li><li>Ability to coordinate with multiple departments effectively.</li><li>Creative mindset with an interest in marketing activities and event coordination.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is Your Nationality ? (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

Sales & Operations Coordinator

Pearl Sanitary Cont.

CRITERIA:Job Title: Purchasing Coordinator (MEP Projects)Job Description:We are seeking a Sales &amp; Procurement Engineer with strong technical knowledge in MEP (Mechanical, Electrical, and Plumbing) materials. The ideal candidate will be responsible for sourcing, quoting, negotiating, and following up on orders related to electrical and plumbing materials such as:<ul><li>uPVC, PPR, PVC fittings &amp; pipes</li><li>Electrical cables, DBs, cable trays</li><li>Valves, supports, insulation, accessories</li></ul>Key Responsibilities:<ul><li>Coordinate and manage purchase orders for MEP projects, including materials for plumbing, electrical, and fire fighting systems.</li><li>Liaise with multiple suppliers, ensuring competitive pricing and quality materials.</li><li>Utilize various software programs, including MS Excel, to prepare, track, and publish Local Purchase Orders (LPOs).</li><li>Maintain effective communication with project teams, vendors, and suppliers to ensure timely procurement and resolve any issues or delays.</li><li>Monitor inventory levels and stock availability to avoid project delays and ensure smooth operations.</li><li>Support the procurement process from initial sourcing to order delivery, ensuring compliance with project specifications and requirements.</li><li>Identify and source MEP material suppliers</li><li>Request and evaluate quotations for project requirements</li><li>Understand technical submittals and consultant requirements</li><li>Coordinate with the technical/M&amp;E team for project materials</li><li>Handle purchase orders and delivery follow-up</li><li>Build and maintain vendor relationships</li><li>Ensure material compliance with project specs and standards</li></ul>Requirements:<ul><li>Minimum of 2 years of experience in purchasing or procurement, preferably in the MEP sector.</li><li>Strong knowledge of suppliers and vendors in the UAE, with the ability to navigate the local supply chain effectively.</li><li>Excellent proficiency in English, both spoken and written.</li><li>Advanced user of MS Excel and other procurement tools for order management and reporting.</li><li>Familiarity with procurement processes within the UAE market.</li><li>Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently.</li><li>If you pass these criteria please do contact me at this phone number or email, 0528504444, ahmed@pearlmep.com .</li><li>Technical knowledge in MEP systems and materials</li><li>Strong negotiation and communication skills</li><li>UAE experience preferred</li><li>Driving license is a plus</li></ul>Job Types: Full-time, PermanentPay: From AED6,000.00 per monthExperience:<ul><li>being a purchase coordinator: 2 years (Required)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>

Purchasing Coordinator

Tabasco

We are hiring Sales Coordinator Job PurposeThe Sales Coordinator is responsible for supporting the sales, operations, and accounts teams by ensuring timely invoicing, on-time payment collection, and smooth communication between clients and internal departments. This role is critical for maintaining healthy cash flow, ensuring client satisfaction, and coordinating daily administrative activities related to manpower deployment and billing.Key Responsibilities:<ul><li>Follow up with clients on payment status, cheque preparation, and due dates.</li><li>Coordinate with the accounts team to ensure invoices are prepared and sent on time.</li><li>Arrange cheque pickup and ensure proper logging and handover to finance.</li><li>Maintain payment trackers, invoice records, and communication logs.</li><li>Coordinate with operations for timesheets, attendance, and supporting documents.</li><li>Act as the primary contact for clients regarding billing and payment queries.</li><li>Prepare reports on outstanding payments and update management regularly.</li></ul>Requirements:<ul><li>2&ndash;4 years&rsquo; experience in sales coordination or accounts coordination, preferably in manpower supply / construction / facility management.</li><li>Strong communication &amp; follow-up skills.</li><li>Good knowledge of invoicing and basic accounts.</li><li>Proficiency in MS Excel and email communication.</li><li>Organized, proactive, and able to work under pressure.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthExperience:<ul><li>invoice &amp; cheques follow up: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>

INTERCARE LIMITED

Roles and ResponsibilitiesEffectively coordinate to improve productivity by managing schedules of the Workshop team and organize the services, installation and repair of machines.Handling customer calls for service request calls, emails, and messages whenever required.Ensure the adequacy of service-related equipment or material.Forecasting and monitoring of stocks / spare parts, coordinate with the procurement department to arrange spare parts for relevant customers.Respond to complaints from customers and give after-sales support when requested.Store and sort financial and non-financial data in electronic form and present reports.Handle the processing of all sales orders / quotations with accuracy and timeliness. Maintaining the database of customers of the service &amp; after-sales department.Inform clients of unforeseen delays or problems.Identify shortcomings and propose improvements.Provide weekly reports whenever asked by the Divisional Manager.Highly Desirable: Ability to read and understand technical manuals and drawings.Desired Candidate ProfileAt least Bachelor&rsquo;s degree in Mechanical/Electrical Engineering or any relevant discipline, technical qualification is highly preferredAt least two years post qualification experience in UAE, preferably in workshop industries related to outdoor and indoor cleaning equipmentGood communication skills and computer skills (MS Office/ Orion/etc.)Well-organized and responsible with an aptitude in problem-solvingTeam playerWilling to work extra hours when ever requiredJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Service Coordinator

Explore 316+ After sales technical coordinator in Sharjah this December. Find roles across top companies and apply now to boost your career.

316 after sales technical coordinator jobs IN Sharjah

After Sales Technical Coordinator

Sales Coordinator

Service Engineer - (After Sales)

Sales & Operations Coordinator

Purchasing Coordinator

Sales Coordinator

Service Coordinator