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agency management officer mgn pak cards recovery retail banking group pakcoe

Mashreq

<div>
 Review and facilitate agencies who are assigned delinquent/charged off accounts to collect/recover from.
 <br/>
 These customers being assigned would be delinquent and may also be Skip and the agency needs appropriately follow up and recover dues owed to the Bank.
</div>


Agency Management Officer.MGN Pak - Cards-Recovery.Retail Banking Group-PAKCOE

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>48427
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 7
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>09/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>22/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
This role will be responsible for developing business reports and dashboards, sales channel performance scorecards, and actionable insights across Assets, Deposits and Wealth products within Wealth and Retail Banking. It will assist in Group reporting and projects, and support stakeholders with robust analysis to help shape strategy. Leveraging a software development background and strong skills in MS Access, MS SQL, MS Excel and DB2 (IBM Db2 Database), the role will partner closely with business stakeholders to understand requirements and deliver high-quality data, information and MIS (Management Information Systems) support.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Develop business reports and dashboards, and sales channel performance scorecards for Wealth and Retail Banking.</li>
<li>Generate actionable insights across Assets, Deposits and Wealth products to support data-driven decision making.</li>
<li>Prepare month-end, quarterly and annual sales performance reports for Wealth and Retail Banking.</li>
<li>Support Group reporting requirements and contribute to key reporting and analytics projects.</li>
<li>Build and maintain robust MIS (Management Information Systems) to inform business strategy and performance management.</li>
<li>Partner with business stakeholders to gather requirements and translate them into effective data and reporting solutions.</li>
<li>Perform detailed data analysis and validation to ensure accuracy, consistency and reliability of reports and dashboards.</li>
<li>Ensure adherence to data privacy, confidentiality, and internal policies in all reporting and analytics activities.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Proficient in SQL, Java, Python, Power BI, and .NET</li>
<li>Experienced with Microsoft Visual Studio.</li>
<li>Business acumen</li>
<li>Strong Analytical skills</li>
<li>Previous experience of developing different utilities for business</li>
<li>Understanding of banking dataset</li>
<li>Problem solving skills</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><p>
Minimum Bachelor's Degree preferrably in Computer Sciences</p></div></div><div><div><div><b>
Competencies</b></div>
</div><div><div>Action Oriented</div><div>
Collaborates</div><div>
Customer Focus</div><div>
Nimble Learning</div><div>
Decision Quality</div><div>
Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements</div></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Data Analyst

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>45937
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 7
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>11/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>15/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
Support the implementation of the Financial Crime Surveillance Operations (FCSO) strategy by escalating appropriate Financial Crime Compliance (FCC) and Anti Money Laundering (AML) surveillance issues and executing activities in line with guidance documents, Group requirements and regulatory expectations.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Maintain thorough knowledge of bank products across all segments (i.e. retail, commercial, private, correspondent banking and trade) and the ability to execute end-to-end investigations across all segments.</li><li>Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.</li><li>Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.</li><li>Day to day processing of Transaction Monitoring (TM) cases in line with Assess, Analyse, Act (AAA) procedures and in a timely manner within agreed turn around time (TAT) whilst maintaining Quality Control/Quality Assurance results in line with Group and local expectations.</li><li>Support Country Head Financial Crime Survelliance Operations/Regional Head Financial Crime Survelliance Operations with any complex investigations as required.</li><li>Ensure timely initiation of any follow up actions to effectively process cases in TM with clear narratives.</li><li>Escalation of cases through Financial Crime Survelliance Operations transaction monitoring processes to Country FCC.</li><li>Share high profile cases with Country Financial Crime Survelliance Operations Head, Country FCC and Regional Cluster Head of FCSO to develop typologies and other materials to improve controls.</li><li>Ensure forward planning, prioritization, deadline management, streamlined workflows and efficient work practices are the norm.</li><li>Individual accountability for Learning and Development Plans and execution.</li><li>Understand technical aspects of systems relevant to List Management, Customer Due Diligence (CDD), Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management.</li><li>Inform Line Manager / Senior Management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.</li><li>Map risks, quantify the potential impact and escalate where necessary.</li><li>Provide intelligence (to internal forums) on specific clients, client-types and emerging risk typologies.</li><li>Ensure the suitability and quality of case data maintained on enterprise case management systems.</li><li>Support all control checks undertaken by Financial Crime Survelliance Operations under the Operational Risk Framework (ORF).</li><li>Analyze and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and support in remediation actions within the FCSO function.</li><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Manager, Financial Crime Surveillance Operations, Transaction Monitoring

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>46596
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>13/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>17/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
This role will be responsible for calling pre-existing customers from the assigned portfolio to strengthen relationships and increase Annual Net Receivables of Credit cards. Assist clients with queries, perform needs analysis, suggest solutions.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div>
 Co-browse with the Client (ETB service or sales: All ETB clients / NTB sales: All NTB potential clients) to assist in resolving issues<br>
<ul><li>Suggest solutions Client might potentially need using analytics triggered next-best-conversation;</li><li>Perform a needs analysis with Clients on calls</li><li>Ability to solve problems and close issues without handing over</li><li>Complete account opening and sale process on the spot where possible</li><li>If required, hand off client to Personal Acquiring Team for follow up conversation</li><li>Ensure that all the relevant processes carried out by &ldquo;Client Centre Executive &ndash; Sales&rdquo; to adhere DOIs.</li><li>Maintain proper attendance and timing all the time as per HR guideline and Attend regular morning huddles.</li><li>Ensure productivity level and performances are maintained as per defined target.</li><li>Ensure an effective communication with customer as per approved script to maintain and protect the bank reputation and sales integrity.</li><li>Ensure that all the relevant processes carried out by &ldquo;Client Centre Executive &ndash; Sales&rdquo; to adhere DOIs.</li><li>Maintain proper attendance and timing all the time as per HR guideline and Attend regular morning huddles.</li><li>Ensure productivity level and performances are maintained as per defined target.</li><li>Ensure an effective communication with customer as per approved script to maintain and protect the bank reputation and sales integrity.</li><li>Ensure that daily call reports (minimum 35 calls per day) are properly prepared and submitted timely on available tools.</li><li>To ensure performance as per Scorecard</li><li>Ensure data protection, customer confidentiality no sales miss commitment takes place at all time.</li><li>always Ensure adherence to Specified audit checklists and Zero tolerance confirmation .</li><li>Always 'Live the Values' by treating customers fairly and maintaining call quality and discipline.</li><li>Meet the business objectives initiated by the respective country RC business</li><li>Deepen customer relationship and maximize penetration</li><li>Maintain proper hygiene and ensure 'clean desk policy'.</li><li>Mark all leaves at people soft.</li><li>Treat customer and colleague with respect and fairly.</li><li>All e-learning and survey must be done before deadline.</li><li>Systems to shut down before leaving.</li><li>Customer calling timings as per defined guideline.</li><li>Cell phones not allowed in working areas.</li><li>Ensure data protection, customer confidentiality no sales miss commitment takes place at all time.</li><li>Ensure all sales pitches are made without no mis-selling</li><li>always Ensure adherence to Specified audit checklists and Zero tolerance confirmation.</li><li>Ample knowledge of AML/CDD policy &amp; Process as per Job role requirement</li><li>Knowledge of relevant Retail Banking Products</li><li>To be updated &amp; abreast with all the latest products, policy information</li><li>Multi-product Personal Banking knowledge</li><li>General product operations</li><li>Attend all required and mandatory trainings</li><li>Ensure compliance with the basic tenets of the AML, GCOC and other relevant policies of Bank &amp; be a part of out-serve initiatives</li><li>To Ensure Data Protection &amp; Client Data Confidentiality</li><li>To follow the clean desk policy all the time</li><li>always Ensure adherence to Specified audit checklists and Zero tolerance confirmation.</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><p>
&lt;Copy skills and experience from &gt;</p></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
&lt;Add relevant qualifications, if required for the role.&gt;</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

CC Executives - ANR (Portfolio)

PTCL.Official

<div>
 <p>
  <strong>
   ARE YOU READY TO RISE WITH PTCL GROUP
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
  </em>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PTCL Group Vision &amp; Values
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Be Resilient
  </li>
  <li>
   Think Big
  </li>
  <li>
   Win Every Battle
  </li>
  <li>
   Value Success
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IN THIS ROLE YOU WILL
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Executive Customer Operations (Pak Capital-II KHI) KTR-II is responsible to ensure the availability and reliability of customer services, and timely restoration of complaints while maintaining KPIs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   HOW CAN YOU EXPRESS YOUR TALENT
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supervise and support the daily operations of the customer service team to ensure high performance and compliance with service standards.
  </li>
  <li>
   Monitor key performance indicators (KPIs) such as response time, resolution time, customer satisfaction.
  </li>
  <li>
   Handle escalated customer complaints and resolve complex service issues with a solution-oriented approach.
  </li>
  <li>
   Collaborate with cross-functional teams (sales, technical, store) to ensure seamless customer interactions and service continuity.
  </li>
  <li>
   Generate regular reports on customer operations performance and recommend actionable improvements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT YOU NEED TO BE SUCCESSFUL
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   BS/BE/BSc. Engineering is required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   2 to 3 Years of relevant experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Competencies:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   FTTH
  </li>
  <li>
   GPON
  </li>
  <li>
   CRM
  </li>
  <li>
   Ticketing Tools
  </li>
  <li>
   Team management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
  </em>
 </p>
</div>


Executive Customer Ops Pak Cap-II KHI

Human Capital HR Solutions

<p><b>Job Title:</b> Billing Officer &ndash; Customs Clearing &amp; Freight Forwarding<br/><b>Location:</b> Karachi, Pakistan<br/><b>Department:</b> Accounts &amp; Finance<br/><b>Industry:</b> Customs Clearing &amp; Forwarding / Freight Forwarding</p><p><b>Job Summary</b><br/>We are looking for an experienced <b>Billing Officer</b> with strong knowledge of customs clearing and freight forwarding billing procedures. The ideal candidate should be able to prepare accurate invoices, verify supporting documents, and coordinate with operations teams to ensure proper recovery of expenses and charges.</p><p><b>Key Responsibilities</b></p><ul><li>Prepare and issue customer invoices for customs clearance, freight forwarding, transportation, and port-related services</li><li>Ensure accurate recovery of government duties, port charges, vendor expenses, and service fees</li><li>Verify supporting documents including GD copies, delivery orders, terminal receipts, and vendor invoices</li><li>Maintain organized billing records for audit and compliance purposes</li><li>Coordinate with operations and clearing teams for cost allocation and shipment details</li><li>Reconcile customer accounts and resolve billing discrepancies</li><li>Ensure compliance with customs regulations and company billing procedures</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Commerce, Accounting, or Finance</li><li>Minimum <b>3&ndash;5 years of experience</b> in billing within <b>customs clearing / freight forwarding industry</b></li><li>Strong understanding of <b>customs billing structure and port charges</b></li><li>Good knowledge of <b>GD documentation and clearing processes</b></li><li>Assist in monitoring receivables and follow up on outstanding invoices</li><li>Generate billing and revenue reports for management review</li><li>Proficiency in <b>MS Excel and accounting software</b></li></ul><p><b>Age Preference:</b> 28 &ndash; 40 years</p><p><b>What We Offer</b></p><ul><li>Competitive salary package</li><li>Professional working environment</li><li>Opportunity to work in a growing customs clearing organization</li></ul><p><b>How to Apply</b></p><ul><li>Interested candidates may send their updated CV to: <b>careers1.hc@gmail.com</b></li></ul><p>Please mention <b>&ldquo;Billing Officer &ndash; Karachi&rdquo;</b> in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Billing Officer – Customs Clearing & Freight Forwarding

<div>
 Purpose
 <br/>
 - To manage direct offshore &ndash; comprising the e2e onboarding process of retail products and to direct &amp; control Personal Loans and Cards application processing end to end including underwriting, CPV and Disbursal processes by ensuring that the agreed service standards are met.
 <br/>
 <br/>
 <br/>
 Key Result Areas
 <br/>
 - SLA/TAT: Ensure daily SLA achieved by a combination of monitoring and reviewing performance, spot checks and ensuring team discipline. Also ensure that all queries related to routine activities are responded by the concerned units within the time frames pre-specified. Constantly focus on data entry quality/credit policies to increase the approval rate
 <br/>
 - Team Management: Efficient and effective handling of team in order to surpass the departmental goals in particular and organizational goal in general. To approve changes to enhance and improve Process. Increase productivity and improve Leaders skills. To review daily rejects/referrals and find ways to improve the reject/referrals thru training and applying continuous learning
 <br/>
 - Credit: Good knowledge of credit policies pertaining to retail products and adherence to the parameters fixed as per country credit risk team
 <br/>
 - Risk: Manage risks through exception reporting and reviewing applications processed. Ensure that all procedures laid down in the Operating procedures, PPG are adequately followed
 <br/>
 - Interdependent co-ordination: To work closely with the other unit managers of / Business partners, Risk team to enable optimum co-ordination between the functioning of the units as well as enable adequate capacity planning to respond to forthcoming business volumes
 <br/>
 - Morale: To promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality
 <br/>
 - Quality: To initiate and successfully follow up quality projects and productivity/work flow improvement reviews
 <br/>
 - Escalation: Keep Unit/Division Heads advised of the regular activities and in particular, escalate exceptional occurrences, to enable appropriate action as well as report extraordinary occurrences and corrective and preventive actions taken
 <br/>
 - Audit: To obtain satisfactory in group and other internal audits.
 <br/>
 <br/>
 <br/>
 Knowledge, Skills and Experience
 <br/>
 - High level of maturity and good communication skills are required to balance the needs and expectations of internal and external stakeholders and staff
 <br/>
 - Good managerial and interpersonal skills with an ability to supervise teams
 <br/>
 - Sound knowledge of credit policies and understanding of system
 <br/>
 - In depth knowledge of procedures pertaining to cards data entry/CPV processes
 <br/>
 - Must be able to work under pressure with short/ challenging deadlines
 <br/>
 - Graduate with 5+ years&rsquo; work experience in Retail products onboarding environment
 <br/>
 - Good analytical skills
 <br/>
 - Should have handled a similar role for atleast 2-3 years
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Manager- Retail Credit Initiation & Control (Mashreq Global Network)

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