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ai implementation & automation lead

ai implementation automation lead

SANAULLAH & CO.

The AI Implementation &amp; Automation Lead will be responsible for the end-to-end digital transformation of the firm&rsquo;s workflow. The goal is to move from manual, paper-heavy processes to an &quot;AI-First&quot; consultancy model, reducing turnaround time by 50% and enabling the 4x revenue growth strategy.1. Workflow Auditing &amp; AI Integration:<ul><li>Process Mapping: Audit existing manual workflows for Tax Filing, Company Incorporation, and Trademark Research.</li><li>Tool Selection: Identify and deploy AI tools for document extraction (OCR), legal research automation, and automated drafting of Shariah-compliant contracts.</li><li>CRM Automation: Implement an AI-driven Client Relationship Management (CRM) system that automatically sends tax deadlines and reminders to clients.</li></ul>2. Data Management &amp; Security<ul><li>Internal Knowledge Base: Build a private, secure GPT-style &quot;Firm Intelligence&quot; bot trained on Sanaullah &amp; Co.&rsquo;s past case files, FBR rulings, and Pakistan&rsquo;s Tax Ordinances for instant internal referencing.</li><li>Compliance: Ensure all AI tools comply with Pakistan&rsquo;s data privacy laws and maintain client confidentiality.</li></ul>3. Operational Efficiency<ul><li>Drafting Automation: Reduce the time taken to draft &quot;Legal Opinions&quot; or &quot;Audit Responses&quot; from hours to minutes using fine-tuned LLM templates.</li><li>Bot-Led Client Onboarding: Create an AI chatbot for the website to qualify leads and collect initial documents (NTN, CNIC, Incorporation certificates) without human intervention.</li></ul>4. Staff Training &amp; Adoption<ul><li>Upskilling: Conduct weekly workshops to train the CAs, CMAs, and Lawyers on how to use AI for faster research and communication.</li><li>Performance Tracking: Monitor the &quot;Time-per-Task&quot; metric to ensure AI implementation is actually resulting in faster delivery.</li></ul>Requirements: <ul><li>A Master&rsquo;s degree preferred in AI, Automation, or Digital Transformation will be an added advantage with professional finance education CA/ACCA/ICMA/CIMA certifications will be an edge.</li><li>5&ndash;8 years of relevant experience in AI implementation, process automation, or digital transformation roles, preferably within professional services, consulting, fintech, or SaaS based company.</li><li>Proficiency in No-Code/Low-Code automation (Zapier, Make.com), AI LLMs (Claude, GPT-4, Gemini), and Prompt Engineering.</li><li>Strong Understanding of the Pakistani Tax/Legal landscape (FBR, SECP, IPO) is a massive plus.</li><li>Ability to identify which tasks should be automated and which require the &quot;human touch&quot; of a partner.</li><li>Experience integrating APIs, CRM systems, document management systems, and workflow automation tools.</li><li>Strong written and verbal communication skills with the ability to translate technical concepts into business-friendly language.</li></ul>Job Type: Full-timePay: Up to Rs500,000.00 per monthWork Location: In person

AI Implementation & Automation Lead

Mashreq

<div>
 The transformation office is working on establishing Mashreq&rsquo;s Testing Center of Excellence (TCOE). It is a centralized testing framework within an organization that standardizes processes, tools, best practices, and governance. In a global bank like Mashreq, it acts as a quality assurance hub that provides strategy, tools, and resources across technology and business domains spanning retail, digital, corporate, investment banking, and regulatory areas. The purpose of the job is to augment TCOE automation process and artifacts, ensure their implementation on the project under test, creating test KPIs, metrics and dashboards and capturing them across Mashreq projects. The role must be self-directed and comfortable supporting the needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company&rsquo;s automation testing practices, SOPs and architecture to support our next generation of products and Quality initiatives.
 
 
 Key Result Areas
 
 &middot; Define the vision and roadmap for automation testing, performance testing, and test data management aligned with organizational goals. &middot; Drive innovation and continuous improvement across technical QA practices. &middot; Establish automation first mind set &middot; Establish governance frameworks for automation, performance, and data strategies, ensuring compliance with internal policies and industry standards. &middot; Conduct technical audits and reviews to validate implementation quality and adherence across portfolios. &middot; Tech Auditors act as the Technical Lead&rsquo;s eyes, ensuring consistent execution of strategies across delivery teams. &middot; Design and maintain scalable, reusable frameworks for UI, API, performance, and data testing. &middot; Standardize tools and processes across teams to ensure consistency, scalability, and quality. &middot; Evaluate and integrate modern and AI-driven tools into the QA ecosystem. &middot; Ensure seamless integration of automation tools with CI/CD pipelines and test management systems. &middot; Define and track KPIs for automation, performance, and data quality (e.g., coverage, execution time, reliability). &middot; Implement dashboards to monitor effectiveness, identify gaps, and drive improvements. &middot; Leverage analytics and historical data to proactively identify risks and optimization opportunities. &middot; Develop training programs and documentation to upskill QA teams on tools, frameworks, and technical strategies. &middot; Facilitate knowledge-sharing sessions to disseminate best practices and lessons learned. &middot; Mentor QA engineers and promote technical excellence across teams. &middot; Work closely with QA portfolio leads, developers, DevOps, and business stakeholders to
 
 align technical strategies with project goals. &middot; Act as a consultant/advisor to project teams on automation, performance, and data implementation. &middot; Support delivery teams in resolving technical challenges and optimizing testing approaches. &middot; Foster a culture of experimentation and innovation, encouraging the use of emerging technologies such as AI/ML in testing. &middot; Continuously assess and refine strategies, frameworks, and tools to stay ahead of industry trends. &middot; Benchmark internal practices against industry standards to identify improvement opportunities.
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 &middot; Able to Effectively Plan &amp; Organize automation strategy &middot; Strong Interpersonal Communication &middot; Assist others in the completion of their tasks to support the group goals &middot; Build and maintain cooperative work relationships with others
 
 Problem Solving
 
 &middot; Experienced in application designing, architecting, development and deployment of TCOE automation manifesto. Must be efficient in banking domain and know QA best practices. &middot; Strong testing design and implementation skills. Experienced in banking applications automation. &middot; Feasibility Analysis- Analyze the requirements to define scope and evaluate technical feasibility for test automation.
 
 Decision Making Authority &amp; Responsibility
 
 &middot; Work on the right tasks by ensuring they know their top deliverables &middot; Assume personal responsibility for achieving outcomes
 
 Knowledge, Skills and Experience
 
 &middot; Define and evolve the automation roadmap, integrating performance, data, and security testing aligned with CI/CD pipelines. &middot; Architect reusable, scalable frameworks for UI, API, performance, and data testing using tools like Selenium, Playwright, Appium, and Rest Assured &middot; Establish automation governance, ensuring adherence to internal QA policies and regulatory standards. &middot; Evaluate and integrate modern tools into the QA ecosystem, ensuring seamless CI/CD integration and test management system compatibility. &middot; Define KPIs such as automation coverage, defect leakage, execution time, and ROI. Implement dashboards for real-time monitoring. &middot; Languages: Java, Python, JavaScript &middot; Tools: Selenium, Playwright, Appium, JMeter, Jenkins, Git, Azure DevOps &middot; Frameworks: BDD (Cucumber), TestNG, JUnit &middot; API Testing: Postman, SoapUI &middot; Database: SQL, Oracle, MongoDB &middot; Experience embedding automation into CI/CD pipelines and DevSecOps workflows. &middot; Expertise in synthetic data generation, Excel-based input handling, and validation logic. &middot; Build and maintain dashboards for execution history, defect tracking, and scenario-wise success rates. &middot; Lead and mentor automation engineers across pods and geographies. &middot; Collaborate with QA managers, DevOps, business analysts, and product owners. &middot; Drive knowledge-sharing sessions and capability-building initiatives.
 
 &middot; Act as a technical advisor in stakeholder demos and internal audits. &middot; Define and maintain automation strategy and frameworks. &middot; Conduct feasibility studies and tool evaluations. &middot; Oversee script development, dry runs, and batch execution. &middot; Ensure traceability and coverage across test artefacts. &middot; Troubleshoot and resolve technical issues. &middot; Track and report automation metrics and ROI. &middot; Ensure alignment with QA policy and regulatory mandates. &middot; Bachelor&rsquo;s/Master&rsquo;s in Computer Science, Engineering, or related field. &middot; ISTQB or equivalent certification preferred. &middot; Minimum 8&ndash;10 years in QA with 5+ years in automation leadership roles.
</div>

AVP, Technical Lead (Automation) - TCOE.MGN Pak - TECH - Transformation Office.MIT - PAKCOE

Nao Medical

<div><h2 class="jobSectionHeader">About the Company</h2>

Nao Medical is a healthcare organization focused on delivering accessible, high-quality care through a combination of clinical excellence and operational innovation.

As part of our broader ecosystem, we work closely with our sister company, Ajaia, a rapidly growing AI consultancy and product studio dedicated to helping organizations move from experimentation to real results. Ajaia operates across four core pillars: AI Strategy and Advisory, AI Engineering and Automation, Workforce Training and Enablement, and Custom Product Development.

While this role is posted under Nao Medical, the position is for Ajaia. The selected candidate will work directly within Ajaia&rsquo;s team and contribute to enterprise AI initiatives, product development, and client engagements.

Ajaia also builds proprietary AI products, copilots, and vertical solutions that solve high-value industry problems. This dual model allows the team to translate hands-on implementation experience into scalable products while continuously refining its approach through real-world deployment.

Together, Nao Medical and Ajaia combine deep operational experience in healthcare with advanced AI execution, enabling organizations to deploy secure, compliant, and high-impact solutions that drive measurable value.

Mission: Help organizations win the AI moment. 


Position Overview

Ajaia is hiring a Senior AI-Native Designer to lead design execution across UX/UI, websites, brand systems, and client-facing materials. This role blends production speed with design quality and requires clear communication of technical AI concepts through polished visual outputs.

Every role at Ajaia is AI-forward. We expect candidates to use AI in daily workflows across research, ideation, drafting, design iteration, quality checks, and delivery acceleration. AI usage is a core execution requirement, not optional tooling.
<h2 class="jobSectionHeader">
Primary Responsibilities</h2>
<ul><li>
Lead end-to-end design execution across product UX/UI, web pages, and brand-aligned client assets.
</li><li>
<div>Build decks, proposals, and visual communication materials for internal and client-facing use.</div>
</li><li>
<div>Use AI daily to accelerate concepting, generate alternatives, and improve final output quality.</div>
</li><li>
<div>Maintain design consistency across product, marketing, and client delivery surfaces.</div>
</li><li>
<div>Mentor or review junior designers when needed and provide practical quality feedback.</div>
</li><li>
Collaborate with strategy, engineering, and growth teams to deliver fast and reliable outputs.
</li></ul>
<h2 class="jobSectionHeader">Job Requirements</h2>
<ul><li>
1-5 years of professional experience in UX/UI, digital product design, brand design, or related roles.
</li><li>
<div>Portfolio required, showing strong UI, website, and business communication design work.</div>
</li><li>
<div>Strong Figma proficiency and clean visual execution.</div>
</li><li>
<div>AI-native workflow usage in day-to-day design work.</div>
</li><li>
<div>Familiarity with Canva and modern collaborative design tooling.</div>
</li><li>
<div>Preferred: front-end awareness (HTML/CSS or implementation collaboration experience).</div>
</li><li>
Strong communication and ability to work in fast-moving environments.
</li></ul>
<h2 class="jobSectionHeader">Schedule and Location</h2>

Remote role with broader location eligibility based on hiring and compliance requirements.

Eastern Time, 9:00 AM - 5:00 PM, Monday-Friday, including holidays.
<h2 class="jobSectionHeader">
Technical Requirements</h2>
<ul><li>
Reliable wired internet connection (100 Mbps minimum).
</li><li>
<div>Computer/laptop: Intel Core i5 or Ryzen 5, 8GB RAM minimum, 128GB free storage.</div>
</li><li>
<div>Dual-screen setup preferred.</div>
</li><li>
<div>Windows 10 or macOS (latest).</div>
</li><li>
<div>1080p webcam and microphone.</div>
</li><li>
Backup systems for power and internet outages.
</li></ul>
<h2 class="jobSectionHeader">Compensation and Benefits</h2>
<h3 class="jobSectionHeader">Compensation</h3>
<ul><li>
Base salary (yearly): USD 7,000-10,000 (PHP 409,500-585,000 / PKR 1,960,000-2,800,000)
</li><li>
<div>Performance bonus (yearly): USD 0-4,000 (PHP 0-234,000 / PKR 0-1,120,000)</div>
</li><li>
<div>Total cash compensation (yearly): USD 7,000-14,000 (PHP 409,500-819,000 / PKR 1,960,000-3,920,000)</div>
</li><li>
Salary and total compensation depend on experience, portfolio strength, and demonstrated performance.
</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>
Competitive base salary + performance incentives
</li><li>
<div>Remote work with earned flexibility</div>
</li><li>
<div>Professional development opportunities</div>
</li><li>
Paid time off (PTO)
</li></ul>
<h2 class="jobSectionHeader">Why Join Ajaia</h2>

This role is a high-leverage design seat at a company shipping real AI outcomes, not just concepts. You will design across multiple surfaces that directly influence product adoption, client trust, and delivery quality.

If you want broad ownership, rapid iteration cycles, and AI-native execution standards, this role gives you room to lead through output and practical impact.

At Ajaia, you have a unique opportunity to work at the forefront of the artificial intelligence frontier and contribute to real innovation that reaches production. We expect all team members to be AI-native practitioners who actively use AI in their daily workflows to improve speed, quality, and outcomes.

Experience the Ajaia difference. Let's build what's next.</div>

Senior AI Native Designer

Horizon Tech

We are looking for a Business Development Specialist &ndash; AI Voice (Enterprise/Corporate &amp; Franchisee), a specialized sales role focused on driving adoption of AI Voice solutions among enterprise clients, corporate accounts, and multi-unit franchise operators. You will identify high-value prospects, build strategic relationships, and close new business by demonstrating how AI Voice can dramatically improve operational efficiency, customer experience, and revenue generation. This role blends business development hustle with strategic account thinking.Responsibilities:<ul><li>Identify and pursue enterprise, corporate, and franchise opportunities for 1Source BPO's AI Voice solutions.</li><li>Develop outreach strategies targeting multi-unit franchisors, corporate chains, and enterprise operations leaders.</li><li>Engage franchise development teams, COOs, VP of Operations, and IT/Technology leaders as primary stakeholders.</li><li>Deliver high-impact product demos showcasing AI Voice capabilities including inbound call handling, lead follow-up, appointment setting, and customer engagement automation.</li><li>Build business cases and ROI models tailored to franchise networks and corporate operations.</li><li>Navigate multi-stakeholder environments, working with franchise owners, corporate IT, legal, and procurement.</li><li>Develop and manage a portfolio of strategic accounts, driving expansion and upsell opportunities.</li><li>Collaborate with the AI implementation and customer success teams to ensure seamless onboarding for large accounts.</li><li>Represent 1Source BPO at franchise expos, industry conferences, and corporate networking events.</li><li>Meet or exceed quarterly new business targets and pipeline development KPIs.</li></ul>Requirements:<ul><li>3&ndash;7+ years of business development or enterprise/franchise sales experience.</li><li>Experience selling technology, SaaS, AI, or communications solutions to enterprise or franchise clients.</li><li>Understanding of franchise business models and multi-unit operational structures.</li><li>Proven ability to navigate complex, multi-stakeholder sales processes.</li><li>Strong ability to translate technical AI capabilities into tangible business outcomes.</li><li>Exceptional presentation and communication skills, both written and verbal.</li><li>Familiarity with AI voice technology, conversational AI, or contact center solutions is a significant advantage.</li><li>Proficient with CRM tools (Zoho) and sales engagement platforms.</li><li>Bachelor's degree in Business, Sales, or related field; MBA a plus.</li></ul>Target Markets &amp; Verticals:<ul><li>Franchise networks (Signage, food &amp; beverage, home services, healthcare, fitness, retail).</li><li>Multi-location corporate chains and regional operators</li><li>Enterprise B2C businesses with high-volume inbound/outbound call needs</li><li>Healthcare, real estate, automotive, hospitality, and financial services sectors.</li></ul>Job Details:<ul><li>Job Timings: 8:15 am to 5:15 pm EST (5:15 pm to 2:15 am PKT) (Onsite)</li><li>Office Location: Shahrah-e-Faisal, Karachi.</li></ul>Work Location: In person

Business Development Specialist – AI Voice/Enterprise Solutions

AppedologyPK Recruitment

Job SummaryWe are seeking an experienced and hands-on Development Manager who will report directly to the CIOand lead the design, development, delivery, and continuous improvement of our software platforms.This role requires a technically strong leader who is not only capable of managing and mentoring teams,but also has proven experience in architecting applications end-to-end.The ideal candidate must be able to take ownership of the complete software lifecycle, fromrequirement analysis, solution design, system architecture, database design, API strategy, developmentplanning, cloud infrastructure, DevOps pipelines, security, deployment, scalability, and post-productionsupport.This person will lead and mentor teams working in PHP, Python, and AI-based development, while alsocoordinating with clients and internal stakeholders to ensure successful delivery of robust, scalable,secure, and modern software solutions.Key ResponsibilitiesApplication Architecture &amp;amp; Technical Ownership Architect and design applications end-to-end, covering frontend, backend, database, APIs,infrastructure, integrations, security, and deployment strategy. Define the overall technical vision, solution architecture, and system design for new and existingproducts. Translate business and operational requirements into scalable technical solutions. Make key decisions on architecture patterns, technology stack, modularization, serviceboundaries, and deployment models. Ensure systems are designed for scalability, maintainability, security, performance, faulttolerance, and future extensibility. Create and review technical design documents, architecture diagrams, workflows, andintegration plans. Lead architectural discussions for monolithic, modular, service-oriented, and microservices-based applications where applicable. Ensure proper handling of authentication, authorization, logging, monitoring, error handling,caching, queueing, and third-party integrations.Hands-On Development Leadership Remain actively involved in coding, troubleshooting, code reviews, technical design, andproblem resolution. Support the team in resolving complex technical issues across application, database, server, andcloud layers. Review pull requests and enforce high coding standards, performance standards, and securitybest practices. Guide developers on clean architecture, reusable code, maintainable development practices,and technical documentation. Take ownership of critical modules or high-priority technical tasks when needed.Team Management &amp;amp; Mentorship Manage and mentor a team of PHP, Python, and AI developers. Provide technical guidance, task planning, design direction, and career mentorship todevelopers across experience levels. Build strong engineering discipline around code quality, structured development, estimation,testing, and release management. Conduct regular technical reviews, one-on-ones, knowledge-sharing sessions, and performancediscussions. Help team members improve in architecture thinking, debugging, delivery discipline, andmodern engineering practices.Modern Development Tools &amp;amp; Engineering Practices Drive adoption of modern software engineering tools, frameworks, and workflows. Ensure the team effectively uses:o Git and branch management strategieso CI/CD pipelineso Docker and containerized development/deploymento API documentation toolso Code quality and static analysis toolso Automated testing frameworkso Monitoring, logging, and alerting toolso Secure coding and dependency management practiceso Agile delivery tools and sprint workflowso AI-assisted development tools where appropriate Continuously evaluate and introduce tools and practices that improve productivity, quality, anddeployment reliability.DevOps, Cloud &amp;amp; Infrastructure Lead or closely oversee DevOps processes and deployment pipelines across development,staging, and production environments. Work with cloud-based infrastructure and deployment strategies on:o Microsoft Azureo Amazon Web Services (AWS)o Google Cloud Platform (GCP) Design and support infrastructure decisions related to hosting, scaling, networking, loadbalancing, storage, backups, monitoring, and disaster recovery. Ensure strong environment management, release control, rollback planning, and uptime-focused deployment practices. Support infrastructure automation, server provisioning, environment consistency, and cloudcost-conscious architecture. Collaborate on container orchestration, serverless options, background job processing, andhigh-availability design where needed.AI &amp;amp; Advanced Technical Capability Support and mentor teams developing AI-enabled, automation-driven, and data-assistedapplications. Understand practical implementation of AI solutions including:o API-based AI integrationso LLM-based workflowso automation pipelineso document processingo intelligent search / retrieval systemso model integration into business applications Help define architecture for AI-powered systems with attention to cost, speed, reliability,observability, and security.Database, Integration &amp;amp; System Design Design and review relational and non-relational database structures for performance and long-term maintainability. Guide best practices in:o schema designo indexingo query optimizationo transactionso replication / backup conceptso data integrity Architect secure and well-structured internal and external APIs. Oversee third-party integrations including payment gateways, CRMs, ERPs, cloud services,authentication providers, messaging platforms, and external data sources. Ensure system interoperability, proper API versioning, and integration reliability.Client &amp;amp; Stakeholder Coordination Communicate directly with clients, business teams, and leadership to understand requirementsand convert them into technical execution plans. Participate in client meetings for requirement gathering, technical discussions, progress reviews,risk communication, and solution presentation. Provide technical effort estimates, scope evaluations, dependency mapping, and deliveryplanning. Coordinate between product, business, QA, infrastructure, and development teams to ensuresmooth execution. Present solutions in a clear business-friendly and technically accurate manner.Strategic &amp;amp; Organizational Contribution Work directly with the CIO on engineering roadmap, delivery strategy, architecture standards,technology planning, and team growth. Help define engineering processes, governance standards, security practices, and developmentlifecycle improvements. Identify technical risks early and propose practical mitigation strategies. Contribute to hiring decisions, technical interviews, team structuring, and capability building.Required Technical Skills &amp;amp; Experience Proven experience in a senior technical leadership role such as Development Manager,Technical Lead, Solution Architect, Engineering Manager, or similar. Strong hands-on software development experience in PHP and Python. Demonstrated experience in architecting applications end-to-end, from planning to deploymentand production support. Strong understanding of:o software architectureo application design patternso layered architectureo modular designo service-oriented architectureo microservices conceptso event-driven patterns where applicable Strong experience in designing and building:o web applicationso backend systemso REST APIso integrationso database-driven platformso enterprise-grade business applications Strong knowledge of SQL databases such as MySQL, PostgreSQL, SQL Server, or equivalent. Experience with caching, queues, background jobs, schedulers, and asynchronous processing. Strong understanding of authentication and authorization mechanisms such as OAuth, JWT,SSO, RBAC, and secure session handling. Experience with version control, Git workflows, release management, and team-baseddevelopment practices. Practical experience with CI/CD, build pipelines, deployment automation, and production issuemanagement. Experience with Docker, containerized deployments, and environment standardization. Strong exposure to Azure, AWS, and GCP services and cloud-hosted application deploymentmodels. Good understanding of:o networking basicso SSLo DNSo CDN usageo storage serviceso monitoringo log analysiso application performance tuning Knowledge of application security best practices including secure coding, secrets management,access control, dependency risk management, and common web vulnerabilities. Familiarity with test strategies including unit testing, integration testing, regression testing, andQA collaboration. Experience working with AI/ML-integrated applications, automation systems, or modernintelligent workflows. Strong debugging, root-cause analysis, and system troubleshooting capabilities.Preferred Technical Exposure Experience with Laravel, Django, FastAPI, Flask, or similar frameworks. Exposure to frontend technologies and full-stack architecture understanding. Experience with Redis, RabbitMQ, Kafka, ElasticSearch, or similar supporting technologies. Experience with Kubernetes, serverless architecture, or infrastructure-as-code tools is a plus. Familiarity with observability tools, APM tools, and centralized logging systems. Exposure to multi-tenant applications, enterprise workflows, or regulated-domain software is anadvantage. Experience with AI frameworks, vector databases, LLM orchestration, or intelligent automationplatforms is a plus.Leadership &amp;amp; Business Skills Strong team leadership and mentoring ability. Ability to guide developers across backend, AI, and platform engineering areas. Strong communication and documentation skills. Excellent client-facing ability with confidence in technical and business discussions. Strong project ownership and delivery mindset. Ability to prioritize, delegate, and manage multiple streams of work. Strong decision-making ability with both strategic and practical thinking.Personal Attributes Hands-on and technically strong Architect-level problem solver Delivery-focused and quality-conscious Calm under pressure and able to manage technical complexity Proactive, responsible, and organized Strong ownership mindset Committed to continuous learning and staying current with latest tools and technologiesRole ExpectationThis is not a purely managerial role. The Development Manager is expected to be a technical leader,solution architect, mentor, and delivery owner who can guide teams while also contributing directlywhere needed. The person should be comfortable owning systems from concept to production andensuring that engineering output aligns with business goals and technical excellence.Work Location: In person

SOFTWARE DEVELOPMENT MANAGER

<div><h2 class="jobSectionHeader">About the Company</h2>

Ajaia is a rapidly growing AI consultancy and product studio dedicated to helping organizations move from experimentation to real results. We operate across four core pillars: AI Strategy and Advisory, AI Engineering and Automation, Workforce Training and Enablement, and Custom Product Development.

In addition to client services, Ajaia builds proprietary AI products, copilots, and vertical solutions that solve high-value industry problems. This dual model allows us to translate hands-on implementation experience into scalable products while continuously refining our approach through real-world deployment.

Our operating model combines deep technical execution with practical change management, enabling enterprises to deploy secure, compliant, and high-impact solutions that drive measurable operational value. From executive roadmapping to production-ready systems and workforce upskilling, Ajaia embeds intelligent tools directly into the workflows that matter most.

Mission: Help organizations win the AI moment.
<h2 class="jobSectionHeader">
Position Overview</h2>

Ajaia is hiring an IT Manager to serve as the technical backbone of our AI-first operations. This role is designed for a &quot;smart and excellent&quot; leader who can architect internal infrastructure that is as innovative as the solutions we provide to clients. You will ensure our team has the cutting-edge tools, robust security, and automated workflows required to maintain peak efficiency.

Every role at Ajaia is AI-forward. We expect candidates to use AI in daily workflows across infrastructure monitoring, security auditing, automation scripting, and technical support. AI usage is a core execution requirement, not optional tooling.
<h2 class="jobSectionHeader">
Primary Responsibilities</h2>
<ul><li>
<div>AI-Driven Infrastructure: Design and manage internal cloud environments and SaaS stacks optimized for AI development and deployment.</div>
</li><li>
<div>Security &amp; Compliance: Implement and oversee rigorous security protocols to protect Ajaia&rsquo;s proprietary AI workflows and sensitive client data.</div>
</li><li>
<div>Operational Excellence: Automate internal business solutions and CRM/CMS platforms to minimize manual overhead.</div>
</li><li>
<div>AI Native Workflows: Use AI tools daily for network ideation, rapid troubleshooting, security variant creation, and QA support.</div>
</li><li>
<div>Cross-Functional Partnership: Partner with engineering, strategy, and growth teams to ensure technical alignment with company milestones.</div>
</li><li>
Asset Management: Oversee the procurement and maintenance of hardware and software assets for a global, remote workforce.
</li></ul>
<h2 class="jobSectionHeader">Job Requirements</h2>
<ul><li>
Experience: 3-7 years of experience in IT management, systems administration, or technical operations.
</li><li>
<div>AI Mastery: Demonstrated ability to use AI-native workflows as a daily execution standard to improve speed and quality.</div>
</li><li>
<div>Technical Proficiency: Deep familiarity with cloud infrastructure (AWS/Azure/GCP), automated business solutions, and security frameworks.</div>
</li><li>
<div>Smart &amp; Adaptive: Proven ability to exercise high-level judgment in fast-paced, cross-functional startup environments.</div>
</li><li>
<div>Communication: Excellent communication skills to translate complex technical requirements for non-technical leadership.</div>
</li><li>
Preferred: Familiarity with AI implementation engineering or software development to better support our technical teams.
</li></ul>
<h2 class="jobSectionHeader">Schedule and Location</h2>
<ul><li>
Location: Fully Remote
</li><li>
Time Zone: Eastern Time, 9:00 AM - 5:00 PM, Monday-Friday, including holidays. (Rotating Weekend Schedule)
</li></ul>
<h2 class="jobSectionHeader">Technical Requirements</h2>
<ul><li>
<div>Advanced knowledge of security protocols and identity management (IAM).</div>
</li><li>
<div>Strong experience with automation tools and scripting (Python, Shell, etc.).</div>
</li><li>
<div>Ability to deliver polished, secure, and scalable technical output quickly.</div>
</li><li>
Familiarity with design collaboration and document management tooling (Figma, Canva, Google Workspace).
</li></ul>
<h2 class="jobSectionHeader">Compensation and Benefits</h2>
<h3 class="jobSectionHeader">Compensation</h3>
<ul><li>
Base salary (yearly): USD 8,000 - 15,000 Annually
</li><li>
<div>Performance bonus (yearly): 0-50% from base salary</div>
</li><li>
Salary and total compensation depend on experience, portfolio strength, and demonstrated performance.
</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>
Competitive base salary + performance incentives
</li><li>
<div>Remote work with earned flexibility</div>
</li><li>
<div>Professional development opportunities</div>
</li><li>
Paid time off (PTO)
</li></ul>
<h2 class="jobSectionHeader">Why Join Ajaia</h2>

This role is a strong fit for designers who enjoy owning both product clarity and brand trust in one seat. You will shape how users and clients perceive Ajaia through practical, high-quality work that ships quickly and influences outcomes.

If you want breadth, autonomy, and a chance to define design standards in an AI-first operating environment, this role offers that scope.

At Ajaia, you have a unique opportunity to work at the forefront of the artificial intelligence frontier and contribute to real innovation that reaches production. We expect all team members to be AI-native practitioners who actively use AI in their daily workflows to improve speed, quality, and outcomes.

Experience the Ajaia difference. Let's build what's next.</div>

IT Manager

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 The transformation office is working on establishing Mashreq&rsquo;s Testing Center of Excellence (TCOE). It is a centralized testing framework within an organization that standardizes processes, tools, best practices, and governance. In a global bank like Mashreq, it acts as a quality assurance hub that provides strategy, tools, and resources across technology and business domains spanning retail, digital, corporate, investment banking, and regulatory areas. The purpose of the job is to augment TCOE process and artifacts, ensure their implementation on the project under test, creating test KPIs, metrics and dashboards and capturing them across Mashreq projects. The role must be self-directed and comfortable supporting the needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company&rsquo;s testing practices, SOPs and architecture to support our next generation of products and Quality initiatives.
 
 
 Key Result Areas
 
 &middot; Define, standardize, and continuously improve QA processes, templates, and best practices across all projects. &middot; Ensure alignment with industry standards, regulatory requirements, and Mashreq&rsquo;s QA Policy. &middot; Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability. &middot; Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations. &middot; Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness. &middot; Identify process-related risks and implement mitigation and contingency strategies for critical QA activities. &middot; Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance. &middot; Develop dashboards and reports to communicate insights and trends to stakeholders. &middot; Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities. &middot; Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment. &middot; Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality. &middot; Integrate QA governance with enterprise architecture, risk, and compliance frameworks. &middot; Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools. &middot; Mentor QA staff on process adoption, improvement techniques, and governance principles. &middot; Lead change management initiatives to drive adoption of new QA practices and reduce
 
 resistance. &middot; Evaluate and recommend tools that support process governance, automation, and reporting. &middot; Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing. &middot; Define and maintain a QA maturity model to guide teams through progressive levels of process excellence. &middot; Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity.
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 &middot; Able to Effectively Plan &amp; Organize &middot; Strong Interpersonal Communication &middot; Assist others in the completion of their tasks to support the group goals &middot; Build and maintain cooperative work relationships with others
 
 Problem Solving
 
 &middot; Experienced in application designing, architecting, development and deployment of TCOE manifesto. Must be efficient in banking domain and know QA best practices. &middot; Strong testing design and implementation skills. Experienced in banking applicatioins. &middot; Feasibility Analysis- Analyze the requirements to define scope and evaluate technical feasibility.
 
 Decision Making Authority &amp; Responsibility
 
 &middot; Work on the right tasks by ensuring they know their top deliverables &middot; Assume personal responsibility for achieving outcomes
 
 Knowledge, Skills and Experience
 
 &middot; Over 15 years of experience in banking QA &middot; Bachelor's or master's degree in a quantitative discipline such as Computer Science, Engineering, or Economics. &middot; Experience in QA and QA leadership roles. &middot; Proficient in working with QA teams. &middot; Advanced skills in automation scripting, tagging conventions, and test case design. &middot; Strong command over defect lifecycle, severity categorization, defect aging, and defect removal efficiency (DRE). &middot; Handling test data provisioning, synthetic data generation, and environment setup. &middot; Hands-on experience with Azure DevOps, Jira, Confluence, SharePoint, and dashboard/reporting tools like Excel, Grafana, and Power BI. &middot; Proficiency in validating APIs for functionality, reliability, and security. &middot; Ability to define and track: Automation coverage, Execution metrics (plan vs actual), Defect density and leakage trends, Productivity benchmarks (e.g., test cases/day), Exit criteria automation &middot; Experience in building dashboards with auto-populated metrics and heat maps for defect and execution trends. &middot; Root cause analysis, risk identification, and mitigation planning. &middot; Effective stakeholder engagement, cross-functional coordination, and clear documentation. &middot; Leading triage calls, peer reviews, and coaching junior testers. &middot; Driving process optimization, standardization, and reuse of QA assets. &middot; Deliverables &amp; Responsibilities: QA Strategy Documents, Test Plan &amp; Exit Reports, Automation Strategy &amp; Execution Summary, Weekly Status Reports &amp; Dashboards, SOPs for QA processes
 
 &middot; Weekly, monthly and quarterly QA Audits and reporting
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AVP, Central Process and Governance Lead - TCOE.MGN Pak - TECH - Transformation Office.MIT - PAKCOE

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