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<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 This role is based in Cairo, regional scope is Arabian countries
 
 
 
 
 PURPOSE AND OBJECTIVES
 
 
 
 When processing personal data as part of its business operations, SAP must comply with the requirements of the EU's General Data Protection Regulation (GDPR), Egypt's Data Protection Law No. 151 of 2020, UAE's Federal Decree-Law No. 45 of 2021, Saudi Arabia's PDPL (Personal Data Protection Law), and other applicable data protection and privacy laws in the countries where SAP operates.
 
 
 To support the local SAP entities in meeting their data protection and privacy compliance obligations, SAP has established a global network of Data Protection and Privacy professionals. This network consists of local Data Protection Officers (DPOs) and Data Protection and Privacy Coordinators (DPPCs) that report to the management of the SAP entities by which they are hired and to SAP's global Data Protection &amp; Privacy team, reporting to SAP's Group Data Protection Officer.
 
 
 We are looking for an experienced
 
 Lead Senior Legal Counsel
 
 to serve as the local Data Protection Officer (DPO) for Egypt and as Data Protection and Privacy Coordinator (DPPC) for Arabian countries including the UAE and Saudi Arabia, responsible for leading data protection compliance strategy across the assigned country responsibility.
 
 
 
 EXPECTATIONS AND TASKS
 
 
 
 The role is responsible for ensuring SAP's compliance with Egypt's data protection regulations, GDPR, and data protection laws across assigned Arabian countries. This role involves collaborating closely with the global data protection and privacy team, local business units, senior management, and external regulatory authorities to manage data protection risks and drive data protection and privacy awareness across the organization.
 
 
 
 Requirements
 
 
 
 Under Law No. 151 of 2020, the local DPO is a legally recognized role that requires formal registration with the regulator. The candidate must meet the following statutory requirements:
 
 
 <ul>
 <li>
 Official Registration: The candidate must be registered (or eligible for immediate registration) in the official DPO Register held by the Egyptian Personal Data Protection Center (PDPC).
 </li>
 <li>
 Legal Capability Demonstration (Mandatory Exam):
 </li>
 <ul>
 <li>
 To finalize registration with the PDPC, the candidate must successfully demonstrate legal and technical capabilities in data privacy.
 </li>
 <li>
 Requirement: The candidate must pass the official PDPC accreditation examination (or equivalent authorized evaluation) proving deep knowledge of Egyptian Law No. 151 of 2020, its executive regulations, and international data transfer frameworks.
 
 </li>
 </ul>
 </ul>
 
 
 Note: Continued employment in this role is contingent upon successfully passing this exam and securing/maintaining active registration with the PDPC
 
 
 
 .
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Regulatory Compliance &amp; Strategy:
 </li>
 <li>
 Ensure compliance with Egypt's Personal Data Protection Law No. 151 of 2020, UAE Federal Decree-Law No. 45 of 2021, Saudi Arabia's Personal Data Protection Law (PDPL), GDPR, and other relevant regional regulations.
 </li>
 <li>
 Act as the officially registered and certified Data Protection Officer (DPO) for SAP's legal entities in Egypt in front of the Egyptian Personal Data Protection Center (PDPC), ensuring all local registration and licensing requirements are met.
 </li>
 <li>
 Develop and implement a comprehensive data protection compliance strategy for Egypt and assigned Arabian countries.
 </li>
 <li>
 Monitor, interpret, and assess changes in data protection legislation, regulations, and industry standards across all assigned jurisdictions.
 </li>
 <li>
 Provide timely updates, guidance, and legal opinions on regulatory developments and best practices.
 </li>
 <li>
 Conduct and document the mandatory periodic evaluations, system inspections, and data protection audits as required by Article 9(1) of the Egyptian PDPL, and support the implementation of remediation measures.
 </li>
 <li>
 Strategic Advice &amp; Representation:
 </li>
 <li>
 Provide legal and compliance advice on data protection issues and conduct Data Protection Impact Assessments (DPIAs) for new projects, initiatives, and emerging technologies, including AI/ML applications, ensuring alignment with the guidelines of the Egyptian PDPC and regional regulators.
 </li>
 <li>
 Represent SAP's Group Data Protection Officer within the assigned region and serve as the direct, primary point of contact for the Egyptian PDPC and other regional supervisory authorities.
 </li>
 <li>
 Drive the development, implementation, and maintenance of local data protection and privacy policies, standards, and procedures aligned with global requirements in accordance with SAP Global Data Protection and Privacy Strategy.
 </li>
 <li>
 Assist local Legal Representatives (who carry statutory and criminal liability under Egyptian law) and Chief Finance Officers in fulfilling their local data protection responsibilities and dedicated legal entity processes.
 </li>
 <li>
 Compliance Monitoring, Risk Management &amp; Operations:
 </li>
 <li>
 Monitor and advise LoBs implementing local procedures (Records of Processing Activities - ROPA) of data processing operations for the Egyptian entity, ensuring it is available for inspection by the PDPC.
 </li>
 <li>
 Establish and monitor compliance with data protection policies, procedures, and regulatory requirements across all assigned entities.
 </li>
 <li>
 Manage data breach response protocols, according to SAP&rsquo;s established processes, ensuring that any personal data breach affecting Egyptian data subjects is reported to the PDPC and affected individuals within the statutory 72-hour window, in compliance with Article 9(6) of the PDPL.
 </li>
 <li>
 Act as the dedicated point of contact for data subjects, establishing clear channels to receive, investigate, and resolve requests, complaints, and inquiries regarding their rights under Egyptian law and regional frameworks.
 </li>
 <li>
 Support the execution of cross-border data transfer impact assessments and obtain necessary data transfer licenses and permits from the PDPC as required by Egyptian law.
 </li>
 <li>
 Awareness, Training &amp; Organizational Development:
 </li>
 <li>
 Conduct targeted data protection and privacy training programs for various organizational levels, tailored to the compliance requirements of Egypt, Saudi Arabia, and the UAE.
 </li>
 <li>
 Develop and maintain data protection awareness materials and communications.
 </li>
 <li>
 Strengthen and expand SAP's global data protection community within the assigned region.
 </li>
 <li>
 Regional Coordination &amp; Harmonization:
 </li>
 <li>
 Harmonize data protection documentation, processes, and compliance approaches across Egypt and assigned Arabian countries in alignment with global DPP standards, while strictly respecting local localization and sovereign cloud requirements (e.g., KSA and Egypt cloud regulations).
 </li>
 <li>
 Coordinate data protection initiatives and ensure consistency in implementation across multiple jurisdictions.
 </li>
 <li>
 Build and maintain collaborative relationships with local and regional stakeholders, including government authorities (specifically the PDPC in Egypt, SDAIA in KSA, and the UAE Data Office), industry partners, and external legal counsel.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 
 EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
 
 
 
 <ul>
 <li>
 University degree in Law with specialization in data protection, privacy, or information technology law
 </li>
 <li>
 Minimum 10 years of professional experience as a Data Protection Officer, Chief Privacy Officer, or in a senior legal/compliance role focused on data protection
 </li>
 <li>
 Thorough knowledge and practical experience with GDPR and other global data protection regulations
 </li>
 <li>
 Demonstrated expertise in Egypt's Data Protection Law No. 151 of 2020 and/or UAE/Saudi Arabian data protection frameworks
 </li>
 <li>
 Professional experience in managing cross-jurisdictional compliance initiatives
 </li>
 <li>
 Strong project management capabilities with ability to lead complex, multi-stakeholder initiatives
 </li>
 <li>
 Exceptional written and oral presentation skills with ability to communicate complex legal and technical concepts to non-specialist audiences
 </li>
 <li>
 Strong communication skills at all organizational levels, including C-suite executives
 </li>
 <li>
 Ability to build and maintain relationships with internal and external stakeholders, including regulatory authorities
 
 
 </li>
 </ul>
 
 Technical &amp; Legal Expertise
 
 
 
 <ul>
 <li>
 Deep understanding of data protection principles, frameworks, and regulatory requirements across assigned jurisdictions
 </li>
 <li>
 Proficiency in conducting DPIAs and risk assessments
 </li>
 <li>
 Experience with data breach management and incident response protocols
 
 
 </li>
 </ul>
 
 Professional Competencies
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills with strategic thinking capability
 </li>
 <li>
 Ability to work independently, manage multiple priorities, and lead cross-functional teams
 </li>
 <li>
 Strong interpersonal skills and ability to influence at senior levels
 
 
 </li>
 </ul>
 
 Language Requirements (Essential)
 
 
 
 <ul>
 <li>
 Fluency in Modern Standard Arabic and Egyptian Arabic (written and spoken)
 </li>
 <li>
 Fluency in English (written and spoken)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 CIPP-E (Certified Information Privacy Professional - Europe) certification
 </li>
 <li>
 AIGP (AI Governance Professional) certification or equivalent
 </li>
 <li>
 CIPM (Certified Information Privacy Manager) certification
 </li>
 <li>
 Prior experience working with multinational organizations or in regulated industries
 </li>
 <li>
 Experience with AI/ML governance and privacy by design principles
 
 
 </li>
 </ul>
 
 EXPECTED TRAVEL
 
 
 
 10-20% (for regional coordination, stakeholder meetings, and supervisory authority engagements across assigned Arabian countries)
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 456857 | Work Area: Administration | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Lead Senior Legal Counsel, Cairo

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Learning &amp; Development Specialist - Bayut Academy, you will be responsible for developing and delivering training modules for new, returning, and existing clients with content consisting of educational materials relevant to the Real Estate industry, including but not limited to product updates, onboarding guidelines, and market insights. You will be required to deliver these trainings under the auspices of Bayut Academy, face-to-face or through any other available medium, such as video calls.
 
 
 
 You are responsible for:
 
 
 
 <ul>
 <li>
 Help design training content with an emphasis on driving product adoption
 </li>
 <li>
 Develop property-related content and educational materials, demonstrating a strong understanding of the real estate market, trends, terminology, and customer needs
 </li>
 <li>
 Enter and track all training sessions delivered, including content, number of attendees, and overall session rating
 </li>
 <li>
 Deliver assigned and approved training content through Zoom, Bayut Academy sessions and face-to-face in an engaging and interactive manner
 </li>
 <li>
 Work closely with product and Bayut Academy to improve and facilitate content and training programs, including blended learning, and to help facilitate and design e-learning modules
 </li>
 <li>
 Ensure quality delivery of content and attend ongoing (in-house) professional development programs (train the trainer, instructional design, adult learning principles, etc.)
 </li>
 <li>
 Bridge the gap between product training and Bayut academy, i.e., include best practices in product training (professional phone etiquette, effective questioning techniques, principles of customer service, etc.)
 </li>
 <li>
 Introduce and make use of engaging and interactive tools and platforms, e.g. Polls, role plays, to engage and interact with customers in order to create interactive training
 </li>
 <li>
 Look for opportunities to improve the quality of training both externally and internally
 </li>
 <li>
 Assist with clients' queries and questions via video call, phone, email, or office visits
 </li>
 <li>
 Create training videos and add content to TalentLMS, including narrating PowerPoints and QuickTime Videos on an ongoing basis
 </li>
 <li>
 Create, schedule and maintain training calendars.
 </li>
 <li>
 Ensure timely reminders and follow-ups with clients while maintaining high standards and commitment to customer service
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A bachelor's degree is preferred
 </li>
 <li>
 Previous real estate experience is preferred
 </li>
 <li>
 Arabic &amp; English - spoken and written fluency
 </li>
 <li>
 Well-versed in customer services and training techniques with the ability to learn quickly
 </li>
 <li>
 Understands the importance of training
 </li>
 <li>
 Ability to promote a strong and professional presence in front of small and large groups comprised of agents, marketing managers, sales directors and managing directors
 </li>
 <li>
 Strong written and verbal skills, and the ability to shift communication depending on the audience
 </li>
 <li>
 Ability to embrace change within the organisation in a professional and upbeat manner
 </li>
 <li>
 Exceptional interpersonal and presentation skills
 </li>
 <li>
 A go-getter (someone who looks for opportunities and areas to improve) who is proactive
 </li>
 <li>
 Desire to learn, grow and help to improve the training department and work across multiple departments as needed
 </li>
 <li>
 Ability to take full ownership of tasks and materials assigned in an honest and innovative manner
 </li>
 <li>
 Ability to multitask, prioritise, and manage time effectively
 </li>
 <li>
 Highly presentable with a responsible and professional attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Trainer - Bayut Academy

CRIF Egypt (Dun & Bradstreet)

<div>
 
 
 
 Company:
 
 CRIF Egypt
 
 
 
 CRIF is a global company Established in 1988 in Bologna (Italy), and has an international presence, operating over four continents (Europe, America, Africa, and Asia). CRIF is a market leader in the field of Business Information and corporate credit ratings, which supports financial institutions, corporates, and consumers to build their professional buying, selling, investments, and credit decisions based on updated and enhanced due diligence information.
 
 
 
 
 Job Description:
 
 Business Development Manager &ldquo;Sole Contributor&rdquo;
 
 
 
 
 
 Sales Territory-
 
 
 Egypt
 
 
 
 
 Location:
 
 
 Egypt
 
 
 As a Business Development Manager, you will be responsible for acquiring new business to build a sustainable and growing client portfolio in Egypt Markets to achieve assigned sales targets. The job holder will be permanently stationed in the Egypt office.
 
 
 
 
 Responsibilities:
 
 
 
 
 Engage directly with Banks, Financial Institutions, Government Entities, and corporates to establish and develop relationships with new prospective clients.
 
 
 Achieve the assigned sales targets through new business opportunities and reaching targeted revenues
 
 
 Autonomously run sales activities and plan customer meetings.
 
 
 Maintain and develop relationships with the on-boarded clients while presenting a superior level of customer experience and feedback.
 
 
 
 
 Minimum Qualification and Experience:
 
 
 
 
 Bachelor&rsquo;s Degree
 
 
 3 to 5 years of experience in B2B Sales
 
 
 Proven success records of accomplishment.
 
 
 Excellent communication and presentation skills
 
 
 Must hold work experience in Egypt
 
 
 
 
 Competency Requirement:
 
 
 
 
 Excellent sales and negotiation skills
 
 
 Initiation and innovation spirit, self-driven, and enthusiastic.
 
 
 Excellent communication skills in both Arabic and English Languages.
 
 
 Good planning and organization skills
 
 
 Networking and data building skills
 
</div>

Business Development Manager

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Siemens

<div>
 Siemens Mobility (SMO) is the world&rsquo;s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods&mdash;helping to improve the quality of everyday life for millions worldwide.
 
 
 Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, rail automation, road traffic management systems, rail electrification, and services.
 
 
 In Egypt, Siemens Mobility is delivering one of the country&rsquo;s first
 
 high-speed rail
 
 system. This landmark project, spanning approximately 2,000 kilometers, will connect 60 cities across Egypt, transforming transportation for both passengers and goods. Participating in this project could be a pivotal milestone in your career and a significant historical achievement for the region.
 
 
 Today, we are recruiting for a
 
 Civil Interface Engineer
 
 to join our team in Egypt. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility.
 
 
 
 What are my responsibilities?
 
 
 
 <ul>
 <li>
 Prepare civil -related Interface documents with coordination with related disciplines within Siemens and partners. Then coordinate with Employer representative to reach approvals.
 </li>
 <li>
 Review design drawings received and facilitate approval cycle via Aconex.
 </li>
 <li>
 Review design drawings verses standards and contract requirements and interface documents.
 </li>
 <li>
 Work on developing cable routes with CAD team as per requirements and review CSD drawings.
 </li>
 <li>
 Review and reply to RFI&rsquo;s from the employer or the partner.
 </li>
 <li>
 Coordinate all civil-related interfaces between Siemens System scope and partners and employer.
 </li>
 <li>
 Interact with the Siemens project team, the Siemens Engineering lots with relevant departments inside the Siemens organization (such as Commercial, legal, and Project Management), the consortium, civil companies, architect&rsquo;s offices as well as public jurisdictions, citizen groups, and consultants, whenever necessary.
 </li>
 <li>
 Ensure that the E&amp;M interface with the different civil companies is harmonized with each other to avoid individual solutions with different interface partners.
 </li>
 <li>
 Contribute to power station/passenger station/wayside/depot and system design-related field design changes, non-conformance reports, requests for information, and documentation.
 </li>
 <li>
 Contribute to subjects such as negotiating contract change orders.
 
 
 </li>
 </ul>
 
 What do I need to qualify for this job?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil / Architectural Engineering or Construction Management.
 </li>
 <li>
 A minimum of 5 years of experience in Civil Engineering, additionally rail transportation experience in the design and construction of major transit improvement projects (passenger stations/power stations/wayside and depots) is highly desirable.
 </li>
 <li>
 Experience in interface management as well as tender and contract analysis.
 </li>
 <li>
 Track construction/system knowledge railway is desirable.
 </li>
 <li>
 Technical assessment competence for planning and system design of structural and civil engineering works for railway infrastructure (e.g. engineering structures and associated railway installations).
 </li>
 <li>
 Fluency in both written and spoken English.
 
 
 </li>
 </ul>
 
 What else do I need to know?
 
 
 
 As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process.
</div>

Civil Interface Engineer @Siemens Mobility Egypt

DHL Express

<div>
 Role Purpose
 
 
 The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.
 </li>
 <li>
 Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.
 </li>
 <li>
 Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.
 </li>
 <li>
 Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.
 </li>
 <li>
 Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.
 </li>
 <li>
 Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.
 </li>
 <li>
 Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.
 </li>
 <li>
 Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.
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 Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.
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 Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.
 
 
 
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 Qualifications, Experience And Competencies
 
 
 
 
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 University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.
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 Project Management Professional (PMP) or PRINCE2 certification is highly desired.
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 ITIL certification is considered a strong asset for service delivery alignment.
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 6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.
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 2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.
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 Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.
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 Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).
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 Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.
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 Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.
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 Full professional proficiency in written and spoken English and Arabic.
 
 
 
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 Equal Treatment Clause:
 
 We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.
 
 
 ✨ We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 ✨ We 𝗖𝗮𝗿𝗲
 
 
 ✨ We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
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IT Program Delivery Manager

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