technical support manager - microsoft technologies - cairo

account team lead, growth – middle east (cairo-based)

technical support manager - microsoft technologies - cairo Jobs in Cairo

uae customer care advisor (voice) Jobs in Cairo

uae customer care advisor (voice)

account manager - cairo

account manager, uae

account team lead, growth – middle east (cairo-based) Jobs in Cairo

arabic social media assistant cairo

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

The American University in Cairo

<div>
 
 
 Reports to:
 
 Director, Material Management
 
 
 
 
 
 
 Purpose:
 
 
 
 The job holder will lead the comprehensive management of the AUC Press warehouse operations, overseeing the team and managing a high-volume inventory of up to 750,000 books to ensure efficient order fulfillment and global distribution.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Inventory Management and Warehouse Optimization:
 
 <ul>
 <li>
 Direct the systematic organization of the warehouse layout and stock placement according to ISBN standards to facilitate rapid retrieval
 </li>
 <li>
 Handle processes, maintaining optimal levels of operational supplies such as packing materials and stationery, and prevent bottlenecks in the daily workflow
 </li>
 </ul>
 
 Order Fulfillment and Global Logistics:
 
 <ul>
 <li>
 Manage the end-to-end order cycle for approximately 2,500 outgoing and 200 incoming annual shipments
 </li>
 <li>
 Ensure the accurate preparation and packing of all local and international orders for clients, book fairs, and distribution agencies to meet strict delivery deadlines and university quality standards
 </li>
 </ul>
 
 Safety, Security and Asset Protection:
 
 <ul>
 <li>
 Execute rigorous safety and security controls across the warehouse facility to protect both the team and a stock portfolio valued at up to LE 40,000,000
 </li>
 <li>
 Implement best practices for physical asset protection and minimize inventory shrinkage or damage during storage and transit
 </li>
 </ul>
 
 Stakeholder Coordination and Vendor Supervision:
 
 <ul>
 <li>
 Act as the primary liaison between AUC Press customer services, production directors, and university logistics departments
 </li>
 </ul>
 
 ERP Administration and Operational Data Entry:
 
 <ul>
 <li>
 Manage the end-to-end data entry process within the ERP system, maintaining real-time updates on stock levels and daily operations
 </li>
 </ul>
 
 General Duties:
 
 <ul>
 <li>
 Perform other related duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 
 Education and Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a related field with an advanced degree or certification in logistics support is highly preferred
 </li>
 <li>
 Minimum of five to seven years of supervisory or managerial experience in logistics or warehousing
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Technical and Behavioral: Exhibits excellent leadership and interpersonal skills, with a very good command of written and verbal Arabic and English
 </li>
 <li>
 The role demands high proficiency in Microsoft Office, meticulous attention to detail, and the ability to manage complex priorities under pressure in a dynamic distribution environment
 </li>
 </ul>
 
 
 
 
 
 This position is open until August 11, 2026
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the short list will be contacted.
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Officer, AUC Press Warehouse - Office of Procurement Services

United Nations Population Fund (UNFPA)

<div>
 
 Job Description
 
 
 
 
 TERMS OF REFERENCE (to be completed by Hiring Office)
 
 Hiring Office:
 
 
 UNFPA Arab States Regional Office (ASRO) &mdash; Communications Unit
 
 
 Purpose of consultancy:
 
 
 The UNFPA Arab States Regional Office (ASRO) frequently produces digital and print publications requiring fast, high-quality, and brand-compliant visual design. The purpose of this consultancy is to establish non-binding Framework Agreements (Individual Retainer Contracts) with pre-vetted freelance graphic designers to provide high-quality graphic design, visual layout, and Desktop Publishing (DTP) services on an on-demand, as-needed basis across the Arab region. Engagement under this retainer framework enables the office to execute work orders via standardized design briefs without initiating new procurement cycles for individual assignments.
 
 
 Scope of work:
 
 
 
 (Description of services, activities, or outputs)
 
 
 
 When activated via an individual design brief, the retainer holder shall provide high-quality graphic design and layout services. The scope of work encompasses:
 
 
 <ul>
 <li>
 Visual identity and brand alignment: Ensuring all creative assets flawlessly follow the UNFPA branding toolkit guidelines.
 </li>
 <li>
 Layout and creative concept development: Submitting three distinct initial cover and layout concept options for review based on the provided design brief.
 </li>
 <li>
 Iterative proof corrections: Executing progressive sub-rounds of text and design corrections in coordination with the communications and technical units until full layout integrity is achieved.
 </li>
 <li>
 Structuring and adjusting layouts to account for multilingual requirements: Ensuring correct right-to-left (RTL) formatting logic for Arabic text, and left-to-right (LTR) formatting logic for English and French text, including proper text-flow adjustments across bilingual or trilingual layouts.
 </li>
 <li>
 Digital accessibility compliance: Designing all digital products to meet international accessibility standards for persons with disabilities (WCAG 2.1 mapping). This includes embedding proper alternative text (alt-text) tags for images, charts, and maps provided by the technical unit, defining a logical document reading order for screen readers, ensuring high color contrast thresholds, and formatting tagged structural headings within the final PDF asset.
 </li>
 <li>
 Sustainable design practices: In line with UN green mandates, prioritizing digital-first, screen-optimized products. If physical printing is requested, files must be structurally optimized for local, recycled-paper printing contexts.
 
 
 
 </li>
 </ul>
 
 Strict prohibition on raw AI asset generation and automated layouts
 
 
 
 The utilization of unedited artificial intelligence image generators, automated layout software, or raw machine-generated design elements (e.g., Midjourney, DALL-E, automated Canva layouts, or generic AI vector wrappers) to execute the required graphic design interventions is strictly prohibited. While professional layout software utilities, digital drawing applications, and standard design tools are necessary for technical and mechanical precision, the final output must completely reflect human analytical judgment, custom visual harmonization, and creative design polish. Submissions that display a reliance on generic templates, robotic visual generation loops, or superficial machine adjustments will be rejected as non-responsive, and final vendor payment will be frozen.
 
 
 Duration and working schedule:
 
 
 
 Duration:
 
 
 
 Initial duration of
 
 11 months
 
 from the date of contract signature. Subject to satisfactory performance assessments and ongoing operational needs, contracts may be considered for renewal following a mandatory
 
 one-month break in service
 
 in full compliance with UNFPA consultancy policy.
 
 
 
 Schedule:
 
 
 
 On-demand retainer basis (as-needed). Turnaround parameters, deadlines, and page counts will be negotiated case-by-case upon issuance of each design brief.
 
 
 Place where services are to be delivered:
 
 
 Remotely
 
 
 Delivery dates and how work will be delivered (
 
 e.g.
 
 electronic, hard copy etc.):
 
 
 Work deliverables will be delivered electronically according to the negotiated project schedules in the individual design briefs. Turnaround parameters, deadlines, and total page counts will be negotiated case-by-case at the time of the specific design brief issuance.
 
 
 Upon completion of each work order, the consultant must submit a complete asset package including:
 
 
 <ul>
 <li>
 Pre-press printable files: High-resolution, print-ready PDFs with crop marks and bleeds.
 </li>
 <li>
 Digital-optimized files: Low-resolution, interactive web-ready PDFs (with hyperlinked tables of contents and URLs) and standalone social media graphics if requested.
 </li>
 <li>
 Open source working files: Complete packaged source files (e.g., Adobe InDesign .indd, Illustrator .ai, Photoshop .psd) including all linked high-resolution imagery and vector assets.
 
 
 
 </li>
 </ul>
 All layout and design work executed under this retainer framework must strictly comply with:
 
 
 <ul>
 <li>
 The UNFPA Global Branding Toolkit (corporate typography, color palettes, logo placement rules, and grid structures). The full toolkit is accessible via this Link: http://unf.pa/brand using this Password: Guidelines2025_Live!
 </li>
 <li>
 The UNFPA Global Brand examples.
 
 
 
 </li>
 </ul>
 Monitoring and progress control, including reporting requirements, periodicity format and deadline:
 
 
 
 Day-to-day art direction:
 
 
 
 The consultant will work under the direct day-to-day creative supervision of the Communications Unit to ensure design quality control.
 
 
 
 Substantive review, and final approval ownership:
 
 
 
 The respective Technical Requesting Unit remains responsible for content accuracy, proofreading text inside the proofs, and granting the final written sign-off and approval on both the final text and design layout before public distribution or printing.
 
 
 
 Performance evaluation and quality assessment:
 
 
 
 Upon completion of each work order, the Communications Unit, and the Requesting Technical Unit, will conduct a formal performance assessment of the deliverables (evaluating criteria such as design quality, visual creativity, brand compliance, speed/adherence to deadlines, and communication responsiveness). Satisfactory evaluation scores are required to process payment clearances and maintain roster eligibility. In cases of repeated poor performance, failure to adhere to branding guidelines, or unsatisfactory layout quality, UNFPA reserves the right to issue a formal warning or immediately terminate the retainer contract without obligation for future work order activations.
 
 
 Supervisory arrangements:
 
 
 The Communications Unit, led by
 
 Samir Aldarabi, Regional Communications Adviser
 
 , will serve as the technical gatekeeper and managing authority for this retainer contract.
 
 
 Expected travel:
 
 
 None. (100% remote assignment).
 
 
 Required expertise, qualifications and competencies, including language requirements:
 
 
 
 Educational requirements:
 
 
 
 <ul>
 <li>
 A First-level university degree (Bachelor&rsquo;s degree) in Graphic Design, Fine Arts, Visual Communications, Digital Media, or a related field.
 </li>
 <li>
 A relevant technical diploma or secondary education combined with two (2) additional years of qualifying professional experience may be accepted in lieu of a university degree.
 
 
 
 </li>
 </ul>
 
 Years of experience:
 
 
 
 <ul>
 <li>
 A minimum of two years of progressively responsible professional experience in graphic design, publication layout, Desktop Publishing (DTP), and corporate brand management.
 </li>
 <li>
 Demonstrated track record producing high-level publications (e.g., annual reports, complex policy briefs, data-dense infographics, and social media visibility asset packs).
 
 
 
 </li>
 </ul>
 
 Technical competencies &amp; software proficiency:
 
 
 
 <ul>
 <li>
 Expert mastery of industry-standard professional software (Adobe Creative Cloud: InDesign, Illustrator, Photoshop, Acrobat Pro).
 </li>
 <li>
 Demonstrated experience in native InDesign file packaging, master page configuration, layer management, and layout grid setup.
 </li>
 <li>
 Proven technical proficiency in formatting right-to-left (RTL) Arabic typography and left-to-right (LTR) English/French typography.
 </li>
 <li>
 Strong technical familiarity with WCAG 2.1 digital accessibility tagging and screen-reader optimization within PDF publications.
 
 
 
 </li>
 </ul>
 
 Language requirements:
 
 
 
 <ul>
 <li>
 Fluency (written and spoken) in English and Arabic is required. Working knowledge of French is an asset.
 
 
 
 </li>
 </ul>
 Inputs / services to be provided by UNFPA or implementing partner (e.g support services, office space, equipment), if applicable:
 
 
 
 The Communications Unit and Technical Requesting Unit will make available:
 
 
 
 <ul>
 <li>
 The final copyedited, proofread narrative text file in an editable format (MS Word).
 </li>
 <li>
 All mandatory institutional reference links (UNFPA global branding toolkit, corporate templates, and photo libraries).
 </li>
 <li>
 The design brief, including specific dimensions, layout constraints, or presentation goals required for the final product.
 </li>
 <li>
 The exact, approved text for all mandatory legal disclaimers, funding acknowledgments, or institutional notices.
 
 
 
 </li>
 </ul>
 Other relevant information or special conditions, if any:
 
 
 
 We require the retainer holder to provide:
 
 
 
 <ul>
 <li>
 An assigned, responsive point of contact or rapid communication workflow to coordinate assignments.
 </li>
 <li>
 A clear, structured execution timeline ensuring full adherence to the negotiated design milestones.
 </li>
 <li>
 The complete, multi-asset deliverable package as defined under the specific activities section below.
 
 
 
 </li>
 </ul>
 
 Payment safeguard:
 
 
 
 <ul>
 <li>
 Final consultant payment against an activated Purchase Order (PO) will remain frozen until both the Communications Unit and the technical requesting unit issue a joint technical clearance confirming all assets have been satisfactorily received.
 
 
 
 </li>
 </ul>
 
 Selection and awarding of retainer contracts:
 
 
 
 Because this process aims to select qualified freelance designers for individual retainer contracts, candidates will be evaluated on a Pass/Fail baseline of portfolio quality and technical compliance, with contract awards and task matching dictated by the most competitive financial rates provided. Candidates will be evaluated covering:
 
 
 <ul>
 <li>
 Technical portfolio check
 </li>
 <li>
 Submission of a professional-level portfolio demonstrating advanced creative design capability.
 </li>
 <li>
 Submission of a professional portfolio showcasing corporate layout design (reports, policy briefs, infographics).
 </li>
 <li>
 Demonstrated experience in typography hierarchy, grid layouts, and accessible digital documents.
 </li>
 <li>
 Result: Pass/fail
 </li>
 <li>
 Multilingual and tool proficiency
 </li>
 <li>
 Mastery of industry-standard software (Adobe Creative Suite: InDesign, Illustrator, Photoshop). Candidates must provide one sample packaged native file (InDesign package) or an IDML file accompanied by a PDF showing the hidden layout grid and structural characters to verify professional grid alignment, master page configuration, and clean layer management.
 </li>
 <li>
 Proven capability in formatting right-to-left (RTL) Arabic layouts and left-to-right (LTR) English/French layouts.
 </li>
 <li>
 Result: Pass/fail
 </li>
 <li>
 Financial rate sheet (per-page/product retainer basis)
 </li>
 <li>
 Bidders must submit fixed, standard rates using the financial matrix below. Oncoming work orders will be matched primarily to the lowest-priced available roster member for that product type.
 
 
 
 </li>
 </ul>
 Required financial rate matrix
 
 
 Bidders must outline their flat rates based on the following standard office products. Hourly rates or raw Word-document page counts will not be accepted. All page billing is calculated based on final designed publication pages:
 
 
 
 Product type
 
 
 Unit
 
 
 
 
 Proposed retainer rate
 
 
 
 
 EGP
 
 
 
 Standard report layout (Text, images and basic tables) Per final designed page Highly complex document (Dense data layout with multiple tables, charts, and custom infographics) Per final designed page Complex policy brief (High infographic density) Per final designed page Brochure / leaflet / visibility asset Flat rate per product Social media asset pack (Set of 4 static cards/covers) Flat rate per pack Animated GIF / short motion graphic (Up to 15 seconds) Flat rate per product Social media reel / video edit (Up to 60 seconds with subtitles) Flat rate per product
 
 
 Submission instructions
 
 
 Interested freelance designers must submit:
 
 
 <ul>
 <li>
 A written application containing their CV.
 </li>
 <li>
 A link to their creative portfolio.
 </li>
 <li>
 Their completed Financial Rate Sheet.
 
 
 
 </li>
 </ul>
 
 About UNFPA
 
 
 
 We promote gender equality and empower women, girls and young people to take control of their bodies and their futures.
 
 
 Learn more
 
 
</div>

National Consultancy: Professional Graphic Designer - ASRO

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
 </li>
 <li>
 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
 </li>
 <li>
 Manage call queues efficiently and minimize wait times while maintaining service quality
 </li>
 <li>
 Provide information about services, facilities, and organizational offerings to callers
 </li>
 <li>
 Take accurate messages and ensure timely delivery to intended recipients
 </li>
 <li>
 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
 </li>
 <li>
 Maintain detailed call logs and records using telephone systems and organizational software
 </li>
 <li>
 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
 </li>
 <li>
 Demonstrate professional telephone etiquette and communication skills at all times
 </li>
 <li>
 Assist with general administrative tasks as needed to support organizational operations
 </li>
 <li>
 Maintain confidentiality and handle sensitive information with discretion
 </li>
 <li>
 Provide feedback on caller concerns to management to support continuous service improvement
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
 </li>
 <li>
 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
 </li>
 <li>
 Strong interpersonal and customer service skills with the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in multitasking and managing multiple calls simultaneously
 </li>
 <li>
 Exceptional organizational and time management abilities
 </li>
 <li>
 Attention to detail and accuracy in recording information and routing calls
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Proficiency with computer systems and basic office software applications
 </li>
 <li>
 Bilingual capabilities in Arabic and English
 </li>
 <li>
 Active listening skills and the ability to understand and address caller needs effectively
 </li>
 <li>
 Problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Professional demeanor and positive attitude toward customer service
 </li>
 <li>
 Flexibility to adapt to changing priorities and organizational needs
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Telephone Operator / Royal Service Agent

Living Stones Group

<div>
 
 
 Highlight:
 
 
 The Cloud and Network Engineer holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries. LSG is a global company that supports clients with remote and on-prem solutions.
 
 
 
 
 
 
 
 Hours:
 
 
 This position is full-time 40-hours per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 
 
 
 
 
 
 
 
 Main Responsibilities for this Position:
 
 
 
 <ul>
 <li>
 Administer and optimize Microsoft 365 and Azure environments, including user identity management (Entra ID), Exchange Online, and SharePoint/Teams permissions.
 </li>
 <li>
 Develop and install network infrastructure, configurations, and equipment such as routers and switches.
 </li>
 <li>
 Implement data security systems including MS365 Security &amp; Compliance, firewalls, and cloud-based backup solutions.
 </li>
 <li>
 Perform routine network and cloud tenant monitoring, maintenance, and troubleshooting.
 </li>
 <li>
 Provide remote or on-site technical support, ensuring all solutions are documented within LSG&rsquo;s service desk system.
 </li>
 <li>
 Research and keep up to date with the latest security standards, systems, and authentication protocols and apply standards and procedures to complete tasks.
 </li>
 <li>
 Collaborate with team members across departments to ensure task activities are complete, and design, implement, test, and document systems and processes for LSG and its clients.&nbsp;
 </li>
 <li>
 Provide technical support and project implementation through direct contact with LSG team members and clients located globally.&nbsp;
 </li>
 <li>
 Participate in mentorship and learning paths set by senior engineers while providing mentorship, knowledge sharing, and day-to-day IT support engineers to foster their technical growth.
 </li>
 <li>
 VoIP Support with knowledge of Polycom, Linphone, ATA, E-Fax and FreePBX server configuration.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 Language Skills
 
 <ul>
 <li>
 Fluent and competent on a professional level, both verbally and written, in English and Arabic.
 </li>
 </ul>
 
 
 
 
 Technical Skills
 
 <ul>
 <li>
 Proven experience in Microsoft 365 Administration (User management, security policies, and mail flow).
 </li>
 <li>
 Working knowledge of Azure Cloud services and hybrid identity environments.
 </li>
 <li>
 Experience with LAN, WAN, WLAN&lt; and VPN design and implementation.
 </li>
 <li>
 Proficiency in network security (Fortinet/FortiGate preferred) and M365 Defender/Endpoint Manager (Intune).
 </li>
 <li>
 Good problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 
 
 Academic Degree in Computer Science, Engineering or relevant field
 
 
 
 
 
 
 Required Certifications:
 
 <ul>
 <li>
 Microsoft 365 Certified (e.g., Administrator Associate or Security Administrator)
 </li>
 <li>
 Fortinet NSE 4 or higher
 </li>
 </ul>
 
 Preferred Certifications:
 
 <ul>
 <li>
 CCNA
 </li>
 <li>
 Azure Administrator (AZ-104) or CISSP
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-Solving Skills: Strong analytical skills to diagnose and resolve network issues efficiently.
 </li>
 <li>
 Communication Skills: Ability to communicate technical information clearly to non-technical stakeholders and collaborate effectively with team members.
 </li>
 </ul>
 
 
 
 
 Physical Ability
 
 <ul>
 <li>
 Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
 </li>
 </ul>
 
 
 
 
 Please submit CV or submit questions to: people@livingstones.group
 
</div>

UAE Customer Care Advisor (Voice)

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