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airport customer experience manager (administrative officer) Jobs in Kansas City

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airport customer experience manager administrative officer

City of Kansas City, MO

<div><div><div><h2 class="jobSectionHeader"><b>Pay,Benefits, &amp; Work Schedule</b></h2><div><br>
<div><div>
</div><p>Full-time position available with the Aviation Department, Marketing Division, located at 1 Kansas City Blvd.<br>
Salary Starting at: $4,619/month<br>
Normal Work Days/Hours: Monday-Friday 8:00a.m.-5:00p.m. with Mandatory Overtime may be required during emergencies.<br>
Application Deadline Date: March 26, 2026</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>This position is responsible for leading the customer experience team at Kansas City International Airport.</b></p><ul><li>
Manages and delivers first line service support and escalations through to resolution.</li><li>
Oversees all training of the customer experience standardized trainings, processes, procedures and reporting.</li><li>
Engages with customers, and acts as a liaison between senior management and key stakeholders.</li><li>
Supervises day-to-day operations of the customer experience team.</li><li>
Creates and updates effective customer service procedures, policies, and standards.</li><li>
Develops and tracks customer satisfaction goals and coordinates with the Customer Experience team to meet goals on a consistent basis.</li><li>
Maintains accurate records and document all customer service activities and discussions.</li><li>
Hires and trains new Customer Experience Agents and Supervisors.</li><li>
Manages the approved budget of the Customer Experience section.</li><li>
Stays informed on the latest industry techniques and methods.</li><li>
Coordinates with stakeholders on opportunities for customer service initiatives and citywide events coming to KC.</li><li>
Champions opportunities to consistently improve the MCI Airport experience.</li><li>
Performs other duties as required</li></ul><p><b>
Important Information:</b></p><br>
<ul><li>
Must pass 10-year TSA Background Check.</li><li>
Must possess valid Driver's License.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2><div><br>
<div><div>
</div><p><b>REQUIRES</b> an accredited Bachelor&rsquo;s degree and 3 years of professional experience in business or public sector administration to include at least 2 years performing administrative and/or supervisory work involving more complex projects or programs; OR an equivalent combination of qualifying education and experience with at least 2 years performing administrative and/or supervisory work involving more complex projects or programs.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Information</b></h2><div><br>
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</div><p><b>Military veterans encouraged to apply</b></p><p><b>
Why You'll Love Working with Us &ndash; Core Employee Benefits</b> (Benefits offered to all permanent employees unless otherwise specified)</p><p>
Comprehensive Health Coverage<br>
Affordable medical, dental, and vision plans with multiple options and low employee contributions.</p><p>
Generous Paid Time Off<br>
Enjoy vacation, sick leave, and 13 paid holidays&mdash;with accruals that grow the longer you're with us.</p><p>
Secure Retirement Planning<br>
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.</p><p>
Support for Life&rsquo;s Big Moments<br>
Paid parental and bereavement leave to help you navigate major life events with peace of mind.</p><p>
Tuition Assistance<br>
Get reimbursed for eligible education expenses&mdash;invest in your future while you work.</p><p>
Income Protection<br>
Short- and long-term disability coverage options to safeguard your earnings.</p><p>
Life Insurance Provided<br>
City-paid life insurance with the option to add more coverage for extra peace of mind.</p><p>
Community Volunteer Leave<br>
Take up to 8 hours annually to give back to causes you care about.</p><p>
Want the Full Picture?<br>
Click here for a complete benefits summary.</p><p></p><p><b><br>
URGENT!!! CRITICAL RECRUITMENT INFORMATION</b></p><p>
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.</p><p>
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City&rsquo;s Applicant Tracking System.</p><p>
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.</p><p>
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.</p><h6 class="jobSectionHeader"><b>
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.</b></h6><p>
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.</p><p>
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.</p><p>
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy</p><p>
The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.</p><p><b>
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists).</b> To claim veterans&rsquo; points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during &ldquo;wartime&rdquo; and a last discharge or release under honorable conditions.<b> (DOD) 38 U.S. Code &sect; 4211).</b></p></div></div></div></div></div>

Airport Customer Experience Manager (Administrative Officer)

KMG Hotels

<div>
 <strong>
  Front Desk Agent
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 </strong>
 <strong>
  <strong>
   About The Job:
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  </strong>
 </strong>
 The New Tru by Hilton Kansas City Airport Hotel is looking for new team members to join our star team at the Front Desk!
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 The people we want are people who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction.
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  <strong>
   Position Overview:
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 </strong>
 <ul>
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   While a hotel experience would be great, it isn't necessary but the right attitude and demeanor are.
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   This position is full-time (40 hours a week) and would have 8-hour shifts between the hours of 7a-11p.
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   Hotels are a true 24 hours a day.
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   7-day-a-week business and weekend availability is a must.
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   Our company offers benefits such as paid time off and flexible work hours.
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   As a Hilton hotel, you are also eligible for our great travel benefit of greatly reduced rates at our sister hotels based on availability.
  </li>
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   You can come to the hotel in person during Monday through Friday business hours of 10am-2pm for an in-person interview or you can apply via the attached link and we'll reach out to schedule an interview.
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  </li>
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  <strong>
   About KMG Hotels:
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  </strong>
 </strong>
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is the current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty-one hotels, representing various franchises like Marriott, Hilton, InterContinental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices, and a dedication to providing well-maintained hotels. Hard work, commitment, and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates, and owners.
 <br/>
 <br/>
 <strong>
  <strong>
   About KMG Hotels:
   <br/>
   <br/>
  </strong>
 </strong>
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
</div>


Guest Services/Front Desk Agent

Nelson Enterprise Technology Services

<p><i><b>NETS is currently seeking a TSA Officer - </b></i>No prior security experience required; <b>all required training is provided and compensated.</b></p><p>Wouldn&rsquo;t it be great to build your career supporting our nation&rsquo;s first line of defense against threats to air traffic? With NETS, you will have the opportunity to utilize your great customer service and critical-thinking skills while ensuring the safety of the traveling public. As a TSA SSA working alongside a team of aviation security professionals, you will be responsible for identifying dangerous objects in property and/or on passengers; and preventing those objects from being transported onto aircrafts. Additionally, the TSA SSA will be responsible for:</p><ul><li>Conducting passenger pat-downs, and property searches; lifting/carrying bags (up to 50 pounds), bins and property.</li><li>Continuously and effectively interacting with the public by giving directions and responding to inquiries.</li><li>Providing the traveling public with the highest levels of customer service and professionalism.</li><li>Providing effective decision-making in both crisis and routine situations; maintain focus and awareness within a stressful distracting environment.</li><li>Operating various screening equipment.</li></ul><p><b>Experience Needed to be Successful:</b></p><ul><li>Must possess excellent communication skills with proficiency in the English language; ability to read, write, speak and comprehend.</li><li>Ability to operate security equipment at screening checkpoints.</li><li>Attention to detail, interpersonal skills with established reliable work values.</li><li>Ability to successfully complete required classroom, on-the-job training, and certification exams.</li><li>Able to work irregular hours and/or shifts including holidays and weekends.</li><li>Ability to retain knowledge of Standard Operating Procedures and follow verbal and written instructions.</li></ul><p><b>Basic Qualifiers:</b></p><ul><li>Education: Must possess a High School Diploma, GED, or equivalent.</li><li>Can additional years of experience be substituted for degree? Yes, a minimum of one year of full-time work experience in security aviation screening or X-ray technician work.</li><li>Work Status Requirement: US Citizen</li><li>Age requirement: Must be at least 18 years of age.</li><li>Required Certifications: None</li><li>Proof of Covid vaccination will be required</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $22.91 - $27.59 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>On-the-job training</li></ul><p>Experience:</p><ul><li>Security Guard: 1 year (Preferred)</li><li>Airport Security : 1 year (Preferred)</li></ul><p>Work Location: On the road</p>

Airport Screening Associate

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Greeter. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.</div><div></div><div><b><br>
The seasonal window starts on or after May 1st 2026 and ends in or before October 20th 2026. This position cannot exceed 180 days.</b></div><div></div><div><br>
The starting pay for this position is $17 / hour plus potential bonuses adding up to $18 / hour and is located at 648 N. Madrid, Kansas City, MO 64153.</div><div></div><div><br>
This posiiton will be primarily working outside in the elements.</div><div></div><div><br>
The schedule available is:</div><ul><li>
Monday: 9:00am to 6:00pm</li><li>
Tuesday: 9:00am to 6:00pm
</li><li>Wednesday: OFF</li><li>
Thursday: 9:00am to 6:00pm</li><li>
Friday: 9:00am to 6:00pm</li><li>
Saturday: 9:00am to 6:00pm</li><li>
Sunday: OFF</li></ul><div>
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div><br>
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Work proactively with shuttlers, service agents, handheld return agents and managers to ensure proper vehicle supply</li><li>
Welcome members to the facility when they exit the bus or arrive on the lot</li><li>
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable</li><li>
Assist members with questions and concerns to minimize counter visits</li><li>
Communicate customer service issues to management</li><li>
Ensure that hangtag information is completed correctly</li><li>
Maintain clean low mileage fleet mix requirements</li><li>
Maintain Emerald Aisle for cleanliness</li><li>
Thank member for their business</li><li>
Provide upgraded vehicles on request</li><li>
Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers</li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li><div>
Must be at least 18 years old</div></li><li><div>
High School Diploma or G.E.D. required</div></li><li><div>
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support</div></li><li><div>
Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.</div></li><li><div>
No drug or alcohol-related convictions on driving record in the past 3 years</div></li><li><div>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li><li>
This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired.</li></ul></div>

Seasonal Customer Service - Greeter - Kansas City Airport

Trego-Dugan Aviation Inc

<div>
 Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
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 Number of weekly hours may increase or decrease due to seasonal flight changes.
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 Part Time Cross Utilized Agents are trained in customer service and ramp agent duties. The position will be both day and evening shifts, with open availability needed.
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   Paid Time Off
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   Must have a valid driver's license
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   Must pass a 10-year background check and pre-employment drug test
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   Must be able to complete required training
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   Must be at least 18 years old
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  </li>
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 <strong>
  General Purpose Of Job
  <br/>
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 </strong>
 This position is responsible for providing total customer service to all people by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
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  Essential Duties And Responsibilities
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   The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
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   Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
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   Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
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   Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
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   Ensuring FAA, Airline, and airport regulations are followed.
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   Enforcing safety/security measures and protects sensitive zones.
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   Assisting Customers with special needs, i.e., Customers who need assistance in boarding.
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   Loading and uploading baggage on and off the aircraft.
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   Marshaling in the planes and pushing back the aircraft.
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   Excellent communication skills.
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   Work in extreme outdoor conditions.
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   Ability to push/pull/lift 70 lbs. on a continuous basis.
  </li>
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   Able to read and write English; bilingual skills a plus.
  </li>
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   Ability to work efficiently under time constraints.
  </li>
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   Must be available to work varied hours plus weekends and holidays.
  </li>
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   Other duties as assigned by the Station Leader.
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   Must be 18 years or older.
  </li>
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   Must pass a ten (10) year background check and pre-employment drug test.
  </li>
  <li>
   Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
  </li>
  <li>
   Ability to attend required training.
  </li>
  <li>
   Valid Driver&rsquo;s license
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competency/Behavioral Requirements
  <br/>
  <br/>
 </strong>
 Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations. Be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abide by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depend on oneself to get things done. Be persistent in the face of obstacles.
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  Physical Demands
  <br/>
  <br/>
 </strong>
 Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
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  Work Environment
  <br/>
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 </strong>
 Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
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 <strong>
  Other Requirements And Qualifications
  <br/>
  <br/>
 </strong>
 Education: High School diploma or equivalent
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 Knowledge: Possess basic computer skills
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 Job Type: Part-time
</div>


Airline Cross Utilized Agents

GAT Airline Ground Support

GAT is seeking dynamic individuals to join its team of aviation professionals to join our team.
<br><b>Classification:</b> Variable Hour, Non-Exempt
<br><br>
<b>Job Summary:</b><br>
Cabin Cleaner Agents provide support to GAT's airline clients by performing a variety of ground handling services while providing clients and passengers with prompt, friendly, and courteous service.
<br><br>
<b>Job Responsibilities:</b><br>
<ul>
<li>Perform cosmetic arrangement of seat belts, headrests, etc.</li>
<li>Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories</li>
<li>Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys and lavatories.</li>
<li>Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc.</li>
<li>Assist Ramp agents when Cabin Cleaning is complete.</li>
<li>Load and unload passenger baggage and/or freight and cargo to/from aircraft bins, bag carts, and/or conveyor belts.</li>
<li>Transports loaded bags and/or freight and cargo to/from aircraft and/or airport terminals</li>
<li>Drives and/or operates ground support equipment</li>
<li>Performs FOD walks in the ramp area between flights</li>
<li>Marshals aircrafts during arrival and departures</li>
<li>Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights</li>
<li>Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags</li>
<li>Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations</li>
<li>Adheres to company policies and procedures</li>
<li>Perform other duties as assigned</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).</li>
<li>A working knowledge of GSE maintenance issues.</li>
<li>Experience and understanding of the commercial issues in aviation.</li>
<li>Must have a High School diploma, GED</li>
<li>Must be at least 18 years of age</li>
<li>Capable of processing information in a timely manner</li>
<li>Must have and maintain a Valid Driver's License</li>
<li>Able to proficiently speak, read, and write in English</li>
<li>Basic computer literacy</li>
<li>Previous ramp or airline experience</li>
<li>Must successfully complete all training requirements and maintain certifications throughout employment</li>
<li>Must clear a FBI fingerprint background check</li>
</ul>
Physical Requirements
<br><ul>
<li>Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time</li>
<li>Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively</li>
<li>Must be physically fit to perform the duties of the job</li>
<li>Willing to work outside in all types of weather conditions with exposure to loud noises</li>
</ul>
Specific Working Hours
<br><ul>
<li>Must be able and flexible to work variable shifts, weekends, and holiday specific shifts to be determined</li>
<li>Must be able to work extended hours on short notice during non-routine operations</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug free workplace and conducts random drug test. Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Airport Cabin Appearance Agent

Delta Air Lines

<div></div><div><div><div><div><div><div><b>UNITED STATES, MISSOURI, KANSAS CITY</b></div><b><br>
 </b><div></div><div><b>AIRPORT CUSTOMER SERVICE</b></div><b><br>
 </b><div></div><div><b>27-FEB-2026</b></div><b><br>
 </b><div></div><div><b>REF #: 31616</b></div><b><br>
 </b><div></div><div><b>LINKEDIN TAG: #LI-LR3</b></div><b><br>
 </b><div></div><div><b>STARTING PAY: $19.76 PER HOUR
</b></div></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW &amp; KEY RESPONSIBILITIES)</b></h3>
</div></div><div><p><b>Internal Movement Eligibility</b></p>
<p>Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.</p>
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.<p>
Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!</p><p>
Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.</p><p>
Work tasks are physical and include bending, lifting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:</p><ul><li>
Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions</li><li>
Safeguard Cargo, baggage, and mail from damage, loss, and weather</li><li>
Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion</li><li>
Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination</li></ul><p>
Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.</p><p><i>
Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta&rsquo;s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta&rsquo;s recruitment team, you can contact </i><i>candidatecare@delta.com</i><i>.</i></p>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING</b></h3>
</div></div><div><div>Our culture is rooted in a shared dedication to living our values &ndash; Care, Integrity, Resilience and Servant Leadership &ndash; every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:<br>
</div><div><ul><li>
Competitive salary, industry-leading proﬁt sharing program, and performance incentives.</li><li>
401(k) with generous company contributions up to 9%.</li><li>
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 &ndash; March 31).</li><li>
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.</li><li>
10 paid holidays per calendar year.</li><li>
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.</li><li>
Non-birthing parents are eligible for 2-weeks of paid parental leave.</li><li>
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts.</li><li>
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.</li><li>
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.</li><li>
Domestic and International space-available flight privileges for employees and eligible family members.</li><li>
Career development programs to achieve your long-term career goals.</li><li>
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.</li><li>
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.</li><li>
Recognition rewards and awards through the platform Unstoppable Together.</li><li>
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.</li></ul></div><div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)</b></h3>
</div></div><div><ul><li>Consistently prioritizes safety and security of self, others, and personal data</li><li>
Embrace diverse people, thinking, and styles</li><li>
Possesses a high school diploma, GED, or high school equivalency</li><li>
Is at least 18 years of age and has authorization to work in the United States</li><li>
Have a valid driver&rsquo;s license</li><li>
Proficiency in English</li><li>
Pass a physical ability test (PAT). You can prepare for the PAT by watching this video</li><li>
Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE</li><li>
Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal</li></ul>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)</b></h3>
</div></div><div><ul><li>N/A</li></ul></div></div></div></div><p></p>

Ramp Agent (Customer Service Agent) - MCI

Explore 281+ Airport customer experience manager administrative officer in Kansas City this March. Find roles across top companies and apply now to boost your career.