executive office administrator Jobs in Baltimore

executive office administrator

ground ramp agent

airport operations manager

USA Special Aviation Security Services

Join our team at Maximus Global Services!Maximus Global Services (MGS) ultimate mission is to &ldquo;Experience the difference of our people serving your people through leadership, innovation, and partnerships, through tailor service to every person, every day&rdquo;. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas.Maximus Global Services is a dynamic and growing organization committed to fostering a positive and inclusive workplace. We are looking for a proactive and detail-oriented Human Resources Assistant to join our HR team in Dulles International Airport. This role provides an excellent opportunity for individuals who are passionate about human resources, employee engagement, and supporting a thriving workplace culture.MGS has immediate openings for Operations Manager at Baltimore Airport.Benefits:<ul><li>Paid Time Off (for FT positions)</li><li>Paid Training</li><li>401(k) Retirement Plan</li><li>Medical, dental, vision benefits</li><li>Referral Bonus</li><li>Incentive Rewards</li><li>Career growth</li></ul>Summary/Objective Monitor airport operations, personnel and ensures service expectations are being met.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Manages the daily operation at the airport (including wheelchair, security, porter, cabin cleaners, passenger service) and personnel for all accounts and services in the station. Ensures that service expectations are being met through inspecting gates, positions, and areas where the security staff is working.</li><li>Help maintain budget targets, including total working hours needed for all services, reduction of OT and any operational expenses.</li><li>Develop schedules for new employees and or any changes required.</li><li>Ensure the proper use of ADP to manage schedules and approve employee hours</li><li>Participates in any airport meetings where the company representation is needed.</li><li>Make sure all equipment (wheelchair) are accounted for and in good conditions.</li><li>Maintain a low employee turnover.</li><li>Promotes all company policies.</li><li>Ensure the OJT is done properly and competed for all new hires.</li><li>Participates in daily, weekly, monthly and annual planning processes as appropriate.</li><li>Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.</li><li>Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.</li><li>Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.</li><li>Communicates areas of accountability and performance expected of personnel assigned</li><li>Conduct disciplinary actions when needed.</li></ul>Competencies<ul><li>Teamwork Orientation</li><li>Stress Management/Composure</li><li>Ethical Conduct</li><li>Good Communication</li><li>Customer/Client Focus</li><li>Leadership</li></ul>Supervisory ResponsibilityThe direct reports to this position are the supervisors. Work EnvironmentThis job operates in a professional airport and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThis position is very active and requires standing, walking and seating.Position Type and Expected Hours of WorkThis is a full-time position, and schedule varies depending on the operation needs and demands.TravelNo travel is expected for this position.Required Education and Experience<ul><li>Bachelor&rsquo;s Degree or equivalent</li><li>2-3 years&rsquo; experience in customer service</li><li>2 or more year&rsquo;s working as manager</li></ul>Additional Eligibility Qualifications<ul><li>As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test</li><li>Computer literacy in MS Office packages such as Word, Excel and Outlook.</li><li>Must be able to read, write and speak English. Bi-Lingual (English and Spanish) is a plus.</li><li>Maintain a relationship with both employees and clients</li><li>Must have a good working knowledge of management practices and principles so they can efficiently perform his job.</li><li>The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.</li></ul>Security Clearance (if applicable)Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Job Type: Full-timePay: $65,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Experience:<ul><li>Ground Handling Services: 5 years (Required)</li><li>Airport Management: 5 years (Required)</li></ul>License/Certification:<ul><li>Work Authorization (Required)</li></ul>Work Location: In person

Airport Operations Manager

Alliance Ground International

<div>Job Description:
Job Description:
Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? 
 
As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services. 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job responsibilities:<ul><li>
Guide inbound/outbound airplanes to and from the gate.</li><li>
Transport, lift, load/unload, sort and transfer passenger baggage, cargo, and mail material in and out of aircraft bins, belt loader, or baggage carts in a safe manner.</li><li>
Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.</li><li>
Clean aircraft passenger cabins between flights and stock aircraft with needed supplies.</li><li>
Operate heavy equipment such as pushback equipment and maintain visual contact with Wing Walkers to ensure the equipment is free of any danger.</li><li>
Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers. Operate equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.</li><li>
Receive and record customer baggage, air freight, mail, and company materials as required.</li><li>
Pick up, deliver, and transport cargo and baggage to and from aircraft, which could include wheelchairs, strollers, live animals, and other vital property of passengers, and prepare records in connection with these responsibilities.</li><li>
Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required.</li><li>
Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.</li><li>
Complete all training when required by company, airport governing authority, or customer when required.</li><li>
Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
This job requires physical stamina and strength &ndash; Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.</li><li>
Must be able to carry heavy items up and down narrow jetway stairs.</li><li>
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</li><li>
Must be able to work in cramped or high places.</li><li>
Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.</li><li>
Must be able to work outside in all types of weather, around jet and machinery noises.</li></ul>
Knowledge, Skills &amp; Abilities:<ul><li>
Good Communication Skills &ndash; Ramp Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.</li><li>
Basic math skills: Ramp agents may be required to calculate weight and balance calculations for planes.</li><li>
Computer skills: Ramp agents may be required to use computer systems to track cargo and baggage.</li><li>
Problem-solving skills: Ramp agents may be called upon to troubleshoot issues during loading and unloading.</li><li>
Time management skills: Ramp agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment.</li></ul> 
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
Possess a valid driver&rsquo;s license with a clean driving record.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete ramp and SIDA training to obtain airport authority identification security.</li><li>
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.</li><li>
Preferred Qualifications - One+ year of relevant experience.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
$17.00
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Ground Ramp Agent

Medworks Surgical

<div>Location
<ul><li>Washington, DC / Northern Virginia / Maryland (territory-based role)<ul><li>
Candidates should reside within the territory or be willing to relocate, with easy access to a major airport.</li></ul></li></ul>
Compensation
<ul><li>Base Salary: $105,000 (includes monthly guarantee)</li><li>
On-Target Earnings (OTE): $170,000 &ndash; $225,000 annually based on performance</li></ul>
About the Role
The Territory Sales Manager &ndash; Service is responsible for developing new business opportunities and expanding market presence across Medworks' service offerings within the assigned territory. This field-based role focuses on new account development, territory growth, and long-term partner relationships across hospitals and surgery centers.
The ideal candidate is a motivated, self-directed sales professional who is comfortable in clinical environments, can lead value-based discussions with healthcare decision-makers, and enjoys building new opportunities from the ground up.
Key Responsibilities
<ul><li>Meet or exceed assigned revenue growth targets through new service agreements and territory expansion
</li><li>Execute consistent prospecting activities, including outreach, referrals, networking, and industry events
</li><li>Identify and convert competitive accounts into Medworks service partnerships
</li><li>Develop and execute a territory business plan to maximize coverage and account penetration
</li><li>Build strong relationships with physicians, executive leadership, and operating room teams
</li><li>Deliver value-based presentations highlighting financial and clinical benefits
</li><li>Maintain accurate pipeline tracking, forecasts, and account activity in CRM
</li><li>Represent Medworks at regional and national industry events
</li></ul>Required Qualifications
<ul><li>3+ years of professional sales experience, preferably in medical device, healthcare services, or a related field
</li><li>Proven success in territory development and new account acquisition
</li><li>Strong ability to initiate conversations, build relationships, and manage longer sales cycles
</li></ul>Key Skills
<ul><li>Prospecting and pipeline development
</li><li>Strong verbal and written communication skills
</li><li>Strategic territory planning and execution
</li><li>CRM proficiency and Microsoft Office experience
</li></ul>Travel &amp; Work Requirements
<ul><li>This is a field-based role requiring daily travel throughout the territory
</li><li>Up to 80% regional travel, with occasional overnights
</li><li>Occasional national travel for meetings or industry events
</li><li>Valid driver's license and active vehicle insurance required
</li></ul>Our Culture
At Medworks, we're more than a surgical support company, we're a team built on GRIT: Growth, Readiness, Integrity, and Team. We support healthcare partners across urology, gynecology, and general surgery with precision, reliability, and care. 
 
Why Join Medworks
We offer a comprehensive benefits package, including:
<ul><li>Simple IRA with company match
</li><li>Health, Dental, and Vision Insurance
</li><li>Life Insurance
</li><li>Paid Time Off and Paid Sick Time
</li><li>Parental and Family Leave
</li><li>Car Allowance
</li><li>And more 
</li></ul> 
Medworks is an equal opportunity employer.</div>

Territory Sales Manager

Southwest Airlines

Department: Cargo Provo & GSE
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Provisioning position at BWI within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Ready to take the next step and lead the Team that keeps our flights stocked and on time? As a Supervisor Provisioning, you’ll coach and develop Provisioning Agents while making sure every aircraft has the snacks, drinks, and supplies our Customers expect. You’ll manage inventory, ensure Safety and compliance, and work closely with Leaders and station Teams to keep flights on time. This is your chance to grow as a Leader while making a big impact on Customer Experience and station performance every day.
 
Additional details
 
The Supervisor Provisioning works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Determine that aircrafts are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained. Monitor the quality, quantity, and procurement of provisioning supply purchases
 Actively coordinate with all Departments to maintain the station’s on-time performance, Employee morale, and Customer satisfaction while maintaining a safe working environment and instituting programs designed to help reduce accidents and injuries.
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service -conscious environment. Meet or exceed performance goals through effective decisions, assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, holding responsible parties accountable for results, and review and ensure accurate delay coding
 Work with Staff Planning to build bids that are in line with our Department’s hourly goals
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Coordinate the distribution of all necessary supplies to non-Provisioning Stations
 Ensure all equipment including GSE is maintained and available for the operation
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions Education
 N/A
 Experience
 Fully functioning, broad knowledge in Airline Operations and Provisioning
 Licensing/Certification
 Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
 Must possess a current valid driver’s license issued in the United States
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to perform physical activities such as lifting (70lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/16/2026

Supervisor Provisioning - BWI

サイネオス・ヘルス

<div><div><div>Updated: Today 
Location: Baltimore, MD, United States 
Job ID: 14557
<div><div>Not ready to apply? 
Join our Talent Network
</div></div><div>Description
Make a difference. Empower providers. Enhance patient care.
 The Field Technical HCP Educator role focuses on delivering high-quality onboarding and technical support to healthcare professionals (HCPs) using a specialized HCP portal in the immunology space. You will provide both in-person and virtual training, ensuring a seamless and compliant user experience that supports patient treatment initiation.
Key Responsibilities Include:<ul><li>
Onboarding &amp; Training: Educate HCPs and office staff on portal access, navigation, and best practices through in-person and virtual sessions.</li><li>
Technical Support: Serve as the first point of contact for login issues and technical troubleshooting, escalating complex problems as needed.</li><li>
Remote Assistance: Use digital tools to provide virtual support and guide users through the portal interface.</li><li>
Compliance &amp; Documentation: Ensure all activities comply with industry regulations (e.g., HIPAA, FDA) and maintain accurate records of interactions.</li><li>
Feedback &amp; Improvement: Collect user feedback to identify issues and collaborate with internal teams to enhance the platform and expand its use across the organization.</li></ul>
Essential Requirements:<ul><li>
Bachelor&rsquo;s degree</li><li>
Prior experience in Field Reimbursement, Educator or technical support in healthcare or pharmaceuticals.</li><li>
Experience supporting healthcare applications (e.g., HCP systems, patient-facing platforms, clinical site tools).</li><li>
Strong communication skills with the ability to explain technical concepts to non-technical users.</li><li>
Comfortable delivering both in-person and virtual training sessions.</li><li>
Willingness to travel and must reside within 50 miles of a major airport.</li></ul>
Desired Requirements:<ul><li>
Familiarity with Patient Customer Support Programs, Value &amp; Access, Field Reimbursement Manager, or similar roles.</li><li>
Field-based customer service, sales, or engagement experience.</li><li>
Knowledge of healthcare IT systems (e.g., EHRs, pharmacy software) is a plus.</li><li>
Understanding of web-based platforms, user interfaces, and troubleshooting methods.</li><li>
Proficiency in Microsoft Office, CRM systems, and remote support tools.</li></ul>
The annual base salary for this position ranges from $105,000-122,500. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate&rsquo;s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
 
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 
400004609</div></div></div></div><div></div>

Field Technical HCP Educator

Syneos Health Commercial Solutions

<div>Description
Make a difference. Empower providers. Enhance patient care.
 The Field Technical HCP Educator role focuses on delivering high-quality onboarding and technical support to healthcare professionals (HCPs) using a specialized HCP portal in the immunology space. You will provide both in-person and virtual training, ensuring a seamless and compliant user experience that supports patient treatment initiation.
Key Responsibilities Include:<ul><li>
Onboarding &amp; Training: Educate HCPs and office staff on portal access, navigation, and best practices through in-person and virtual sessions.</li><li>
Technical Support: Serve as the first point of contact for login issues and technical troubleshooting, escalating complex problems as needed.</li><li>
Remote Assistance: Use digital tools to provide virtual support and guide users through the portal interface.</li><li>
Compliance &amp; Documentation: Ensure all activities comply with industry regulations (e.g., HIPAA, FDA) and maintain accurate records of interactions.</li><li>
Feedback &amp; Improvement: Collect user feedback to identify issues and collaborate with internal teams to enhance the platform and expand its use across the organization.</li></ul>
Essential Requirements:<ul><li>
Bachelor&rsquo;s degree</li><li>
Prior experience in Field Reimbursement, Educator or technical support in healthcare or pharmaceuticals.</li><li>
Experience supporting healthcare applications (e.g., HCP systems, patient-facing platforms, clinical site tools).</li><li>
Strong communication skills with the ability to explain technical concepts to non-technical users.</li><li>
Comfortable delivering both in-person and virtual training sessions.</li><li>
Willingness to travel and must reside within 50 miles of a major airport.</li></ul>
Desired Requirements:<ul><li>
Familiarity with Patient Customer Support Programs, Value &amp; Access, Field Reimbursement Manager, or similar roles.</li><li>
Field-based customer service, sales, or engagement experience.</li><li>
Knowledge of healthcare IT systems (e.g., EHRs, pharmacy software) is a plus.</li><li>
Understanding of web-based platforms, user interfaces, and troubleshooting methods.</li><li>
Proficiency in Microsoft Office, CRM systems, and remote support tools.</li></ul>
The annual base salary for this position ranges from $105,000-122,500. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate&rsquo;s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
 
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 
400004609</div>

Department: Technical Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: 
Want to help keep our planes clean, safe, and ready to fly? Aircraft Appearance Technicians at Southwest clean the inside and outside of airplanes, replace seat covers and aisle rugs, and tidy up tools and work areas. They work in places like the hangar where our planes are parked and maintained , or they work on the ramp, where planes are parked for Customers to board for takeoff . They also drive vehicles to move equipment and follow safety rules to protect our Teams and Customers. This role is great for someone who enjoys working around aircraft , staying active, and being part of a Team that helps flights run safely and on time. Check out what a day as an Appearance Technician is like: swa.is/DayWithAppearanceTech
 
Additional details
 
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
 
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Responsibilities
 The work of the Appearance Technician shall include, but not be limited to
 Cleaning, washing, and polishing the interior and exterior of airplanes, airplane parts, maintenance equipment, shops, and hangars
 Replacement of aircraft seat covers and aisle rugs on service checks, turnarounds, or through-flights
 The driving of motor vehicles, when necessary, in connection with the work of an Appearance Technician
 Carry out safety and/or security initiatives as directed by Southwest Airlines or the FAA
 Must be able to meet any physical ability requirements listed in this description
 May perform other job duties as directed by Employee's Leaders
 Knowledge, Skills, and Abilities
 Must be able to read documents, follow instructions, learn, and understand operations procedures, rules, and regulations
 Must be able to perform well in a fast-paced environment, subject to adverse weather conditions, including extreme heat or extreme cold, as well as aircraft noise
 Must be able to be alert to moving vehicles or aircraft and use radio equipment as needed
 Must be able to communicate information and instructions in writing, verbally, or via radio equipment, as needed
 Must be capable of being trained on, as well as, operating a forklift and a tug
 Must be capable of being trained on, as well as, operating scissor and boom lifts at heights of up to 40 feet
 Must be able to easily climb up and down ladders, stairs, and stands while cleaning the interior and/or exterior of the aircraft, including times while washing and waxing the aircraft
 Must be able to work rotating shifts, holidays, and overtime Education
 Required: High School Diploma or GED
 Experience
 Licensing/Certification
 Must possess and maintain a valid U.S. Driver's License
 Must have the ability to obtain a SIDA badge and meet local airport requirements
 Physical Abilities
 Must be able to work well in confined areas, reach, and stand for long periods of time while washing and waxing the aircraft
 Must be able to climb, kneel, squat, and sit in order to replace aircraft carpet and seat covers, and while performing cleaning tasks and other duties
 Must be able to lift and/or move items weighing up to 50 pounds on a regular basis
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
Pay & Benefits: 
Competitive market salary from $21.62 per hour to $21.62 per hour* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
 
Benefits you’ll love: 
<ul>
<li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)</li>
<li>Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**</li>
<li>Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***</li>
<li>Competitive health insurance for you and your eligible dependents (including pets)</li>
<li>Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.</li>
<li>Explore more Benefits you’ll love: https://careers.southwestair.com/benefits</li>
<li>Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.</li>
</ul>
Pay Rate: $21.62
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/13/2026

Appearance Technician - BWI (Hangar)

Explore 167+ Airport operations manager in Baltimore this March. Find roles across top companies and apply now to boost your career.

167 airport operations manager jobs In Baltimore

Airport Operations Manager

Ground Ramp Agent

Territory Sales Manager

Supervisor Provisioning - BWI

Field Technical HCP Educator

Field Technical HCP Educator

Appearance Technician - BWI (Hangar)