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apple technical support specialist

eXtra (United Electronics Co.)

<div>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  We are seeking a highly skilled and certified Apple Technical Support &amp; Operations Specialist to join our team.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver Apple technical and compliance training to service personnel.
  </li>
  <li>
   Manage and oversee Apple GSX account operations.
  </li>
  <li>
   Handle daily technical escalations for various repair types and validate repair compliance.
  </li>
  <li>
   Prepare and enroll team members in Apple certification programs.
  </li>
  <li>
   Maintain up-to-date technical data, including software updates, service bulletins, and knowledge base resources across all technical centers.
  </li>
  <li>
   Ensure technical centers are properly equipped, organized, and operationally efficient.
  </li>
  <li>
   Analyze repair data to ensure compliance with Apple service standards.
  </li>
  <li>
   Proactively manage action plans for non-conformities and service improvements.
  </li>
  <li>
   Stay informed and contribute to readiness processes for new Apple product launches.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3 years of proven professional experience with Apple products and services.
  </li>
  <li>
   Apple certifications such as ACIT, ACMT, or equivalent.
  </li>
  <li>
   Strong training and communication skills with the ability to educate technical staff effectively.
  </li>
  <li>
   Excellent analytical and problem-solving abilities.
  </li>
  <li>
   Ability to manage technical operations both onsite and remotely.
  </li>
  <li>
   Familiarity with Apple repair standards, GSX, and service protocols.
  </li>
 </ul>
 <p>
 </p>
</div>


Apple Technical Support Specialist

TELUS Digital

<div>
 <p>
  <em>
   Ready to ditch the traditional 9-5 grind? If you are an Arabic speaker living in Saudi Arabia join our community as a Media Search Analyst, set your own flexible schedule and complete engaging tasks with an innovative web-based evaluation tool!
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    What You&rsquo;ll Do As A Media Search Analyst:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   <em>
    Assess diverse media categories: music, books, podcasts, videos, and more.
   </em>
  </li>
  <li>
   <em>
    Evaluate app store content, ensuring search result accuracy and relevance.
   </em>
  </li>
  <li>
   <em>
    Utilize your cultural knowledge and market expertise to validate query intent.
   </em>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Why Join the AI Community?
   </em>
  </strong>
 </p>
 <ul>
  <li>
   <em>
    Be part of the global and diverse TELUS Digital AI Community with 1M+ global contributors.
   </em>
  </li>
  <li>
   <em>
    Support machine learning for world-leading brands with no prior professional experience.
   </em>
  </li>
  <li>
   <em>
    Make use of your communication and analytical skills and enjoy extra income with great flexibility!
   </em>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Basic Requirement and Assessment:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   <em>
    Full Professional Proficiency in Arabic and English and being a resident on Saudi Arabia for the past year, aware of local media and trends.
   </em>
  </li>
  <li>
   <em>
    An active Apple ID email address is essential, ownership of an Apple device and familiarity with Apple products.
   </em>
  </li>
  <li>
   <em>
    Complete ID verification at your convenience within a specific timeframe and pass an open book qualification exam with guidelines provided.
   </em>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Join us today and help revolutionize digital media content!
  </em>
 </p>
</div>


Work from Home Saudi Arabia

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

Foodics

<p></p><div><p><b>Who Are We❓</b></p><p><i>
We Are Foodics!</i> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p><b><br>
The Job in a Nutshell</b></p><p>
Own the end-to-end customer journey from onboarding to post go-live by driving product adoption, ensuring smooth activation, and providing proactive support. Act as the main point of contact for customers on online ordering, payments, and Apple Pay, monitor usage and performance, communicate product updates, gather feedback, and work closely with internal teams to improve processes and customer experience.</p><p></p><p><b>
What Will You Do❓</b></p><ul>
<li>
Track customer product adoption and proactively follow up with internal and external stakeholders to ensure fast and smooth activation.</li>
<li>Guide new customers through the onboarding process, ensuring they are set up for success.</li>
<li>Provide proactive support during the initial activation phase to ensure customers are utilizing the services effectively.</li>
<li>Follow up with customers post go-live to assess support.</li>
<li>Act as the main communication channel to enable customers about new product releases and features.</li>
<li>Develop a strong understanding of online products to confidently enable customers and handle complex questions.</li>
<li>Monitor customer usage regularly and engage through calls or messages to ensure continuous utilization of services.</li>
<li>Reviewing daily utilization reports and taking timely action to keep customers running smoothly.</li>
<li>Support and advise customers on online ordering, online payments, and Apple Pay activation.</li>
<li>Collect customer feedback and relay insights to internal teams to drive product and service improvements.</li>
<li>Track product releases and market trends.</li>
<li>Identify opportunities for process improvements across the full online customer lifecycle and collaborate with relevant teams to implement enhancements.</li>
</ul><p></p><p><b>
What Are We Looking For❓</b></p><ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Business, or a related field.</li>
<li>1&ndash;2 years of experience in Product Enablement Customer Success, Implementation, or Account Management (preferably in SaaS, or ERP).</li>
<li>Strong communication and problem-solving skills.</li>
<li>Customer-focused, proactive, and solution-oriented mindset.</li>
<li>Ability to manage multiple tasks in a fast-paced environment.</li>
<li>Fluency in Arabic and English.</li>
</ul><p></p><p><b>
Who Will Excel
</b></p><ul><li>Previous experience in e-commerce or online operations.</li>
<li>Strong technical skills, including proficiency in Microsoft Excel and basic analysis.</li>
<li>Proven ability to communicate effectively with cross-functional teams (Product, Engineering, Support) and customers.</li>
</ul><p><b>
What We Offer You❗</b></p><p>
We believe you will love working at Foodics!</p><ul>
<li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div><p></p>

Product Enablement Specialist

Node Technologies

<div>
 <p>
  Job title :
  <strong>
   Technical Support Specialist
  </strong>
 </p>
 <p>
  Location :
  <strong>
   Riyadh, Saudi Arabia
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview:
  </strong>
 </p>
 <p>
  The Technical Support Specialist will be responsible for providing technical support, operational assistance, and system administration for enterprise content management and application platforms built on IBM FileNet Content Manager, IBM WebSphere Application Server, and Microsoft SQL Server. The role focuses on day-to-day support, incident handling, troubleshooting, monitoring, and ensuring system stability and availability across production and non-production environments.
 </p>
 <p>
  The ideal candidate will work closely with developers, business users, DBAs, and infrastructure teams to support system operations, resolve technical issues, and contribute to continuous improvement of the supported platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1- Technical Support &amp; System Operations
  </strong>
 </p>
 <p>
  Provide day-to-day technical support for IBM FileNet Content Manager environments, including Content Engine (CE), Process Engine (PE), and workplace applications.
 </p>
 <p>
  Monitor system health, availability, and performance of FileNet services and related components.
 </p>
 <p>
  Support users with access issues, document lifecycle operations, workflows, metadata, and repository-related requests.
 </p>
 <p>
  Assist in system configuration changes, patching activities, upgrades, and environment deployments under defined procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2- Application Server Support (IBM WebSphere)
  </strong>
 </p>
 <p>
  Provide technical support for IBM WebSphere Application Server environments hosting FileNet components.
 </p>
 <p>
  Assist with application deployments, configuration updates, JVM monitoring, and cluster support activities.
 </p>
 <p>
  Analyze WebSphere logs, system alerts, and runtime issues to identify and resolve application or middleware problems.
 </p>
 <p>
  <strong>
   3- Database Support (Microsoft SQL Server)
  </strong>
 </p>
 <p>
  Provide operational support for SQL Server databases used by FileNet and enterprise applications.
 </p>
 <p>
  Assist with backup and restore activities, performance monitoring, and basic query troubleshooting.
 </p>
 <p>
  Work with DBAs to support data integrity, availability, and storage optimization tasks.
 </p>
 <p>
  <strong>
   4- Incident Management &amp; Troubleshooting
  </strong>
 </p>
 <p>
  Handle L2/L3 technical support tickets related to application, workflow, document access, and system issues.
 </p>
 <p>
  Perform root cause analysis for incidents and recurring issues, and support corrective actions.
 </p>
 <p>
  Coordinate with IBM support or third-party vendors when escalation is required.
 </p>
 <p>
  Ensure timely resolution of incidents in line with SLA and support procedures.
 </p>
 <p>
  <strong>
   5- Monitoring, Performance &amp; Optimization
  </strong>
 </p>
 <p>
  Support monitoring tools and alerting mechanisms to proactively track system health.
 </p>
 <p>
  Assist in identifying performance bottlenecks and support tuning activities across FileNet, WebSphere, and SQL Server.
 </p>
 <p>
  Recommend operational improvements to enhance system reliability, response time, and availability.
 </p>
 <p>
  6
  <strong>
   - Documentation &amp; Collaboration
  </strong>
 </p>
 <p>
  Maintain technical documentation for system configurations, operational procedures, and incident resolutions. Collaborate with business analysts and developers to support enhancements and new features. Participate in change management, release cycles, and testing activities.
 </p>
</div>


Technical Support Specialist

Mindray

<div><p>Saudi Arabia Senior IVD Clinical Application Specialist</p>
<p>
Service Location: Riyadh or Jeddah, Saudi Arabia</p>
<p><b>
Job Description:
</b></p><p>As a senior IVD Clinical Application Specialist at Mindray, you will utilize your clinical expertise to identify customer training and application service requirements. Your main responsibility will be to develop and deliver product application training and support to customers, aiming to increase customer usage rate and satisfaction with Mindray products. This includes providing installation training, conducting regular customer visits, performing performance verification, and resolving any issues that arise.</p>
<p>
In addition to customer support, you will also deliver technical training to the application teams of our distributors. You will provide constructive suggestions for the development of the distributor's application team, contributing to their overall growth and success.</p>
<p>
To better understand and meet customer requirements, you will collect and analyze application and clinical information related to our products. This will enable you to provide tailored solutions and support to our customers.</p>
<p><b>
Primary Responsibilities and Contribution:</b></p>
<p>
Customer Support:</p>
<ul>
<li>Conduct planned customer visits as per the application manual and provide technical support to optimize product attributes and achieve maximum customer preference in targeted segments.</li>
<li>Perform post-sale demonstrations to develop customer understanding and knowledge of product applications.</li>
<li>Occasionally train clinical staff on the designated equipment and ensure customers fully understand and make the best use of the products.</li>
<li>Assist customers and distributors in resolving IVD product issues, providing timely responses.</li>
<li>Collect feedback from distributors and end-users, summarize and analyze customer requirements for future product development and upgrades.</li>
</ul>
<p>Other Activities:</p>
<ul>
<li>Train distributor teams to improve product demonstrations to end-users.</li>
<li>Provide suggestions for the development of distributor application teams.</li>
<li>Maintain a good relationship with local opinion leaders.</li>
<li>Gain a deep understanding of key accounts assigned to each application specialist, including developing and maintaining customer relationships. Monitor competitor application activities closely.</li></ul><br>
<p></p>
<p><b>
Job Qualifications and Experience:</b></p>
<p>
Education Levels:</p>
<p>
Graduate/Post-Graduate, major in Medical Laboratory Technology or related field</p>
<p>
Profession: Relevant Professional Category</p>
<p>
Experience:</p>
<ul>
<li>More than 3 years of work experience in a clinical laboratory, with proficiency in operating IVD products such as Biochemistry, Immunoassay, and Hematology analyzers. You should be familiar with the principles, functional characteristics, and clinical applications of IVD products. OR</li>
<li>2 or more years of clinical application experience in IVD product companies or their distributors/partners. You should be familiar with the application process and customer relationship maintenance. Experience in delivering technical trainings for IVD products and providing on-site technical support, such as troubleshooting, is preferred.</li>
</ul>
<p>Language Skill:</p>
<ul>
<li>Good command of both written and spoken English.</li>
<li>Arabic language skills are preferred.</li>
</ul>
<p>Computer Skill:</p>
<ul>
<li>Proficiency in using computers and office software such as Word, Excel, and PowerPoint</li>
</ul>
<p>Other Knowledge and Skills:</p>
<ul>
<li>Customer-oriented, with excellent interpersonal and communication skills</li>
<li>Logical thinking and problem-solving abilities</li>
<li>Well-organized and able to work independently with minimal supervision</li>
<li>Enthusiastic with a can-do attitude</li>
<li>Willingness to travel and engage in field-based roles to support customers</li></ul></div><p></p>

Clinical Application Specialist

Systems Arabia

<div>
 <p>
  We are looking for a detail-oriented Business Analyst / Documentation Specialist with experience in ERP and CRM systems. The role involves working closely with business and technical stakeholders to gather requirements, document processes, and ensure solutions meet business needs.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Gather, analyze, and document business requirements for ERP and CRM modules.
  </li>
  <li>
   Prepare and maintain functional documentation such as BRDs, process flows, and use cases.
  </li>
  <li>
   Facilitate workshops with stakeholders to map processes and identify gaps.
  </li>
  <li>
   Support configuration and customization decisions by translating business needs into functional requirements.
  </li>
  <li>
   Validate solutions during system testing and User Acceptance Testing (UAT).
  </li>
 </ul>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a related field (Business, Information Systems, Computer Science, or equivalent).
  </li>
  <li>
   3&ndash;5 years of experience as a Business Analyst or Documentation Specialist.
  </li>
  <li>
   Strong experience in requirements gathering and process mapping.
  </li>
  <li>
   Functional knowledge of ERP and CRM systems.
  </li>
  <li>
   Excellent communication skills and strong attention to detail.
  </li>
 </ul>
</div>


Business Analyst & Documentation Specialist

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