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asset protection associate (part-time) Jobs in Chicago United States

asset protection associate (part-time)

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asset protection specialist

The Home Depot

<div>Job Description
Position Purpose:
The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.</div>

Asset Protection Specialist

Mattel, Inc.

<div>CREATIVITY IS OUR SUPERPOWER. It&rsquo;s our heritage and it&rsquo;s also our future. Because we don&rsquo;t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard&mdash;when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and 0their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. 
The Opportunity: The Asset Protection Associate is located at the AG Retail Flagship Chicago location and reports directly to the Retail Asset Protection Manager. This position is responsible for maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets. The individual we seek must be able to multi-task, have outstanding communication skills, and exhibit a high level of compassion and understanding while maintaining a professional detachment.
What Your Impact Will Be: 
<ul><li>
Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.</li><li>
Provide external and internal customer service in a positive, friendly, and professional business manner and the skill set to diffuse escalated situations.</li><li>
Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.</li><li>
Serve as a safety mentor for store employees, lead by example.</li></ul> 
What We&rsquo;re Looking For:<ul><li>
Must be available to work evening, weekend, and holiday shifts.</li><li>
One to two years of loss prevention, law enforcement, criminal justice, military, or security experience, preferred.</li><li>
State specific license, if applicable.</li><li>
Working knowledge of Microsoft Word, Excel, and Outlook Software programs, preferred.</li><li>
Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.</li></ul>
*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate&rsquo;s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.* 
Don&rsquo;t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! 
 
How We Work: 
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:<ul><li>
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.</li><li>
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.</li><li>
We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.</li></ul>
Who We Are: 
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas &amp; Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world&rsquo;s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel&rsquo;s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers. 
 
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
Videos to watch: 
The Culture at Mattel 
Corporate Philanthropy</div>

Asset Protection Associate (Part-Time)

Consertus

<div>About Us:
Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs.
Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.
At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built.
Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve at www.consertus.com
About this Role:
W e are seeking a Senior IT Support Technician to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user support skills and a solid understanding of networking, infrastructure, and enterprise IT environments. The Senior IT Technician will act as the local technical escalation point, ensuring reliable, secure, and efficient IT operations for business users.
Key Responsibilities:
End-User &amp; Office Support
<ul><li>Provide Level 2 &amp; 3 technical support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
</li><li>Serve as the on-site IT presence for Chicago offices, including deskside support and office walk-ups.
</li><li>Troubleshoot and resolve escalated issues from the centralized Helpdesk.
</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
</li><li>Assist with new hire onboarding and employee offboarding, including equipment setup and access validation.
</li></ul>Infrastructure &amp; Networking Support
<ul><li>Support local network infrastructure including switches, wireless access points, cabling, and ISP connectivity.
</li><li>Perform basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, DNS/DHCP).
</li><li>Assist with server room, MDF, and IDF support including patching, rack/stack, and equipment inventory.
</li><li>Support printers, conference room technology, AV systems, and meeting room setups.
</li></ul>Systems &amp; Security Support
<ul><li>Assist with endpoint management, device imaging, patching, and asset tracking.
</li><li>Support Active Directory / Entra ID user and device administration.
</li><li>Enforce IT and security policies, including device standards and access controls.
</li><li>Assist with security initiatives such as MFA support, endpoint protection, and vulnerability remediation.
</li></ul>Operational Excellence
<ul><li>Document issues, resolutions, and procedures in the ticketing system and knowledge base.
</li><li>Maintain accurate IT asset inventory for Chicago offices.
</li><li>Coordinate with vendors and service providers as needed.
</li><li>Participate in after-hours or weekend support for office moves, upgrades, or critical incidents as required.
</li></ul>Required Qualifications
<ul><li>5+ years of hands-on IT support experience (Level 2 or higher).
</li><li>Strong experience supporting Windows 10/11 and Microsoft 365.
</li><li>Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
</li><li>Experience supporting on-site office environments and remote users.
</li><li>Excellent troubleshooting, communication, and customer service skills.
</li><li>Ability to work independently and serve as the primary on-site IT resource.
</li></ul>Preferred Qualifications
<ul><li>Experience with Intune or other MDM tools.
</li><li>Exposure to Azure / Entra ID or cloud infrastructure.
</li><li>Experience supporting multi-office or professional services environments.
</li><li>Relevant certifications (CompTIA Network+, Microsoft, Cisco, or similar).
</li></ul>Why Consertus:
<ul><li>Clear career path toward IT Engineer or Infrastructure Engineer roles.
</li><li>Exposure to enterprise security, compliance, and governance initiatives.
</li><li>Participation in office expansions, relocations, and IT standardization projects.
</li><li>Opportunity to contribute to process improvement, documentation, and automation efforts.
</li><li>Be part of a culture that puts the employee experience at its core&mdash;exceptional benefits, career growth, and flexibility
</li></ul>Working Hours: Full-Time; Hybrid
Compensation Range: $80,000 - $95,000 annually; depending on skills and experience.
What&rsquo;s In It For You:
<ul><li>Comprehensive health coverage (medical, dental, and vision)
</li><li>Company-paid life and disability insurance
</li><li>Optional benefits like pet insurance, legal, and supplemental health plans
</li><li>401(k) with day-one eligibility. We contribute dollar for dollar up to the first 3% of your contributions. Then we match 50% for the next 2% of your contributions.
</li><li>Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
</li><li>Access to Consertus Academy for continuous learning and development
</li></ul>How to Apply:
If you&rsquo;re passionate about IT Operations we&rsquo;d love to hear from you. Apply today!
Equal Employment Opportunity Statement:
Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.
#LI-Hybrid</div>

Senior IT Support Technician

Metra

<div>Job Description
The final salary will depend on the candidate's qualifications. Those with 8 years or more of required experience can expect offers up to the midpoint of the salary range. Metra provides full pay ranges so candidates can consider their growth potential.
Click here to learn more about our benefits!
Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act. Meeting the minimum qualifications does not guarantee an interview or job offer. The most qualified candidate will be selected.
Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.
The Asset Management and Supply Chain Operation Division consists of all Storehouse and Warehouse Operations, Enterprise Asset Management (EAM), and Transit Asset Management (TAM). The purpose of the department is to service various customers within Metra. Managing the continuous supply of parts materials and services required to support Engineering, Mechanical and Transit Operations. The department operates Metra's four storehouses and one central warehouse. Additionally, the department manages the agency's Transit Asset Management (TAM) program and the Enterprise Asset Management (EAM) systems.
Reporting to the GIS Manager, the Geographic Information System (GIS) Analyst will assist with the administration and maintenance of the agency's geospatial repository and data management system; produce high quality geospatial deliverables for projects needing service; and contribute to the development of governance that establishes policies and processes for managing the production, use, and sharing of geospatial information assets effectively.
The primary duties include: Manage spatial data development including: defining operational requirements, modeling and developing GIS data prototypes, overseeing final deployment, and providing support needed to capture the full life cycle of Metra's assets and facilities. Function as subject-matter-expert providing technical support for the integration of data into enterprise applications. Coordinate with Information Technology and other department to fulfill requests for spatial data, provide infrastructure develop technical requirements to build resources, and train users on information required to use the Agency's GIS technology. Confer with external partners on industry standards and regulatory requirements for GIS data, adopt existing or establish new standards, and share value added data and tools to increase efficiencies. Assign, review, and evaluate staff work; train and mentor staff to meet the needs of the GIS program and their professional development. Promote safe work practices and maintain and foster a safe work environment. Perform other related duties as assigned to meet the ongoing needs of the organization.
Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.
Job Requirements
<ul><li>Bachelor's degree in geography, computer science, urban planning, engineering, environmental sciences or a related field or in lieu of a specified degree a combination of education and experience may be substituted that equals four (4) years in GIS, geospatial data modeling, or application or database development.</li><li>
In addition to #1 above, have a minimum of three (3) years of experience in data modeling, application or database development, or GIS system implementation.</li><li>
Knowledge of GIS concepts, practices, and methodologies, spatial relationships and analyses techniques, mapping tools like ArcGIS or QGIS, and an understanding of different coordinate systems.</li><li>
Knowledge of principles of database management, map design, querying with SQL, and connecting to spatial databases, and data visualization.</li><li>
Knowledge of various data collection methods, such as GPS, remote sensing, and surveying.</li><li>
Knowledge of GIS governance standards to bridge the gap between technical GIS teams and executive business needs; geospatial database design to design effective testing and validation procedures; and GIS system administration best practices.</li><li>
Proficient in Microsoft 365 (Work, Excel, PowerPoint, Access); and familiar with relational databases.</li><li>
Proficiency in data manipulation and management and the use of ArcGIS Pro, ArcCatalog, ModelBuilder, IBM Maximo Spatial or similar GIS applications is preferred.</li><li>
Skills in scripting and programming languages such as Python and RStudio to automate tasks and analyze data are preferred.</li><li>
Good verbal and written communication and interpersonal skills to effectively collaborate with cross-functional teams, communicate project deliverables to stakeholders, and present findings in a clear and understandable manner through maps and graphs for different audiences.</li><li>
Good organization, analytical, and critical thinking skills to tackle challenges utilizing analytical approaches that blend logical, data-driven thinking with creative problem-solving to find innovative solutions.</li><li>
Ability to work both independently and in a collaborative team environment to meet project goals and objectives.</li><li>
Ability to analyze spatial and non-spatial data, identify problems, and draw conclusions to create clear and effective maps and other data visualizations.</li><li>
Ability to interpret and manage large datasets, manage multiple projects running concurrently while maintaining high standards of accuracy and organization, and adapt to new technologies.</li><li>
Ability to develop effective data processing workflows within GIS and EAM systems.</li></ul>
Preferred:<ul><li>
Experience using Python, SQL, or RStudio.</li><li>
GIS or GIS Professional (GISP) Certification.</li><li>
Esri Technical Certification.</li></ul> 
Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position. 
Please note: Regardless of any state laws that legalize marijuana, Metra prohibits applicants and employees&rsquo; use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles. 
Metra is committed to ensuring that our career website and recruiting process are accessible to all individuals. If you encounter difficulties or limitations in using or accessing our online application, or if you require reasonable accommodations to complete this application, participate in interviews, complete any pre-employment testing, or engage in any other aspect of the employee selection process, please direct your inquiries to RAC@Metrarr.com. 
Metra is an Equal Opportunity/Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability, or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.</div>

GIS Analyst

Walgreens

<div>Customer Experience
 
 
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
 
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
 
Develops strong relationships with most valuable customers.
 
 
Operations
 
 
Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
 
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
 
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
 
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
 
Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
 
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
 
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
 
Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
 
Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor.
 
May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
 
Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
 
Supports execution of Pickup program.
 
Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
 
Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy.
 
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
 
Completes special assignments and other tasks as assigned.
 
 
Training &amp; Personal Development
 
 
Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state required certification/registration.
 
Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
 
 
Basic Qualifications
 
<ul><li>PTCB or ExCPT certification (except in Puerto Rico).
</li><li>One year of work experience as a pharmacy technician in a retail or hospital setting.
</li><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
</li><li>Requires willingness to work flexible schedule, including evening and weekend hours.
</li></ul><ul><li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement)</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer basic math skills (counting, measuring and weighing medications).</li>
<li>Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).</li>
<li>Prefer the knowledge of store inventory control</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
 
Salary Range: $20.5 - $27.5 / Hourly</div>
 <div><h2 class="jobSectionHeader">Benefits</h2>
<ul><li><h3 class="jobSectionHeader">Health, dental and vision*</h3></li>
<li><h3 class="jobSectionHeader">Prescription coverage</h3></li>
<li><h3 class="jobSectionHeader">Retirement Savings Plan (401(k))</h3></li>
<li><h3 class="jobSectionHeader">Employee discount</h3></li>
<li><h3 class="jobSectionHeader">Work &amp; life resources</h3></li>
<li><h3 class="jobSectionHeader">Career development programs</h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Certified Senior Pharmacy Technician

Heartland Alliance

<div><div>Title: Participant Engagement Supervisor</div><div>
Department: Primary Care</div><div>
Shift: FT/ 8:30AM - 5:00PM CST / M-F</div><div>
Location: 4009 N Broadway Chicago, IL 60613 and 5501 S Halsted Chicago IL 60621.</div><div></div><div> 
Heartland Alliance Health&rsquo;s (HAH) mission is to transform healthcare for the most vulnerable &ndash; particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses &ndash; improving health for all and the well-being of our community.</div><div></div> 
Under the general guidance of the Manager, Health Center, the Participant Engagement Supervisor provides support to Heartland Alliance Health&rsquo;s Health Centers and Shelter Based Care Programs, with focus on support operations to enhance participants&rsquo; access to health care and other services within Heartland Alliance Health through supervision, auditing, reporting and data collection and management. The Participant Engagement Supervisor leverages industry knowledge and best practices to promote the mission and vision of Heartland Alliance Health and the institution. Supports culture development and management efforts.
Essential Functions:
Duties/Responsibilities:<ul><li>
Provides supervision of assigned staff including hiring, supervision meetings, reviewing e-time and ensuring time-off policies are enforced.</li><li>
Ensures Participant Engagement Specialist are at their appointed scheduled locations and rearranges staff as needed to provide adequate coverage.</li><li>
Ensures timely and applicable training and competency enhancement of incoming and current Participant Engagement Specialists as well as other staff as assigned to ensure accuracy of workflow and data input.</li><li>
Completes audits to assess the quality and accuracy of program/participant data of the PES team members</li><li>
 Assists with writing and implementing Standard Operating Procedures (SOP) related to position workflows.</li><li>
Provides administrative support with provider schedules.</li><li>
Generates daily and/or weekly reports of collection data for the Participant Engagement Specialists.</li><li>
Greeting participants visiting the facility, completing registration, answering questions and assist filling out any necessary documents.</li><li>
Assists in answer incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner.</li><li>
Ensures participant satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.</li><li>
Educates participants regarding their patient responsibilities, services, sliding fee scale, patient rights, grievance policy and confidentiality.</li><li>
Maintains thorough understanding of medical coverage and third-party liabilities, inclusive of Medicaid and Medicare. Verifies and updates third party insurance.</li><li>
Assists management by collecting participant financial assessment for documentation when assigned.</li><li>
Ensures accurate daily log of co-pay activity and forwards to Billing Department as assigned.</li><li>
Other duties can be assigned at times in order for HAH to meet the mission and/or funder requests to service our participants.</li></ul>
Education and Experience:<ul><li>
High School Diploma or GED equivalent required. Associates degree preferred.</li><li>
Minimum five (5) years&rsquo; customer service or related experience required. Prior experience in a healthcare related field or social service agency preferred.</li></ul>
Certifications/Licenses:<ul><li>
Certification as a Medical office assistant or a related field preferred.</li></ul>
Required Competencies:<ul><li>
Accountability &ndash; Be responsive, responsible, resourceful, principled, and a problem-solver</li><li>
Leaderful &ndash; Take initiative, communicate effectively, delegate based on skills and interests, possess strategic thinking and acting; develop staff, foster teamwork</li><li>
A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations&rsquo;; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement initiatives</li><li>
Participant centered &ndash; Listen to and collaborate with participants, identify strengths and implement evidence-based practices; integrate and coordinate services across HHO programs</li><li>
Valuing our colleagues &ndash; Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues</li></ul>
Knowledge/Skills/Abilities (K/S/A)<ul><li>
Proficiency in a second language may be required.</li><li>
Ability to work effectively and in a professional manner using key techniques that include using Trauma Informed language, de-escalating situations, and being respectful / relational with staff and participants at all levels of the organization.</li><li>
Excellent communication skills (oral communication, listening, interpersonal, written communication). Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.</li><li>
 Ability to consistently identify opportunities for improvement and make recommendations based on observations</li><li>
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.</li><li>
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.</li></ul>
Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</li><li>
Wellness Programs</li><li>
Employee Assistance Program (EAP)</li><li>
Tuition Reimbursement and Educational Assistance</li><li>
401(k) Retirement Savings Plan</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li></ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.</li><li>
The employee is occasionally required to stoop, kneel, climb or crawl.</li><li>
Specific vision abilities required by this job include close vision and ability to adjust focus.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Unrestricted ability to provide physical restraint. The employee must occasionally lift and/or move up to 25 pounds. Unrestricted ability to provide physical restraint.</li></ul>
Work Arrangement: This role is not eligible for a &ldquo;hybrid&rdquo; or &ldquo;remote&rdquo; work arrangement. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. Ability to travel between the Heartland Alliance Health Clinics and shelter-based care sites.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Moderate exposure to outdoor elements at all times of year when traveling.
Equal Opportunity Employer Statement
Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.</div>

Participant Engagement Supervisor

BOKA Restaurant Group

<div>Boka Restaurant Group is currently looking for a Digital Marketing Coordinator to join their Marketing Team! 
 
<div>Benefits &amp; Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, free membership to Chicago Athletic Clubs, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!
</div><div></div><div>About Boka Restaurant Group: Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of American&rsquo;s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here: https://www.bokagrp.com/ 
</div> 
 
Digital Marketing Coordinator's responsibilities include: 
 
Email Marketing &amp; Automation: 
<ul><li>
Develop and execute email marketing campaigns, including newsletters,</li><li>
promotional emails, and automated user journeys.</li><li>
Create and maintain email marketing templates with custom graphic design assets,</li><li>
ensuring brand consistency and responsive layouts.</li><li>
Track, analyze, and translate campaign performance data (open rates, click-through</li><li>
rates, conversions) into actionable insights.</li><li>
Collaborate with Manager to upkeep and segment email subscriber lists for targeted</li><li>
messaging.</li></ul> 

Website Design, Troubleshooting, and Management: 
<ul><li>
Assist in creating landing page wireframes and mockup, utilizing Webflow to design</li><li>
and implement engaging visual elements for our websites.</li><li>
Test website functionality across different browsers and devices, perform regular</li><li>
maintenance tasks, and debug basic HTML/CSS/JavaScript errors.</li><li>
Support the Digital Marketing Team in maintaining website content by performing</li><li>
basic edits and management tasks like image resizing, menu changes, color</li><li>
correction, and document uploads.</li></ul> 

SEO &amp; Analytics: 
<ul><li>
Perform SEO audits and implement on-page optimizations, focusing on semantic</li><li>
HTML, metadata, and site speed to improve organic discoverability.</li><li>
Support ADA compliance audits, implement necessary changes to website content</li><li>
and structure (including SEO considerations like alt text, semantic HTML, and</li><li>
accessible link text) to improve accessibility, and maintain ongoing compliance.</li><li>
Track conversion funnels and user behavior, consolidating data into actionable</li><li>
monthly and quarterly insights.</li></ul> 

Collaboration &amp; Communication: 
<ul><li>
Communicate effectively with stakeholders, proactively following up with restaurant</li><li>
and marketing team members to gather necessary information.</li><li>
Provide support to Marketing Team members on digital-related questions.</li><li>
Contribute to the continuous improvement of the Digital Marketing Team with</li><li>
organization of our digital tools and asset libraries across Dropbox and Asana.</li><li>
Willing to take on additional tasks and projects as they arise.</li></ul> 

Qualifications: 
<ul><li>
3+ years of experience in a Digital Marketing, Content Marketing, or similar</li><li>
technical-creative role.</li><li>
Sample work demonstrating web design projects, email campaign builds, or other</li><li>
graphic design case studies.</li><li>
Organizational skills with experience governing digital asset libraries.</li><li>
Experience using Asana or similar project management tools to track tasks, gather</li><li>
assets from stakeholders, and meet deadlines in a fast-paced environment.</li><li>
Proactive mindset and a strong willingness to learn new tools, platforms, and</li><li>
emerging technologies as our digital ecosystem evolves.</li></ul> 

Preferred / Plus: 
<ul><li>
A passion for the restaurant industry and an understanding of its target audience.</li><li>
Strong copywriting skills with an emphasis on long-format digital</li></ul> 
This is an ideal position for someone who is seeking to become a member of a hard-working and fun team!
Physical Requirements:
<ul><li>Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds
</li><li>Safely and effectively use all necessary tools, equipment, and cleaning chemicals
</li><li>Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces
</li><li>Ability to bear exposure to hot and cold environments
</li></ul>If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you! Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team! 
 
 
More detail about Boka Restaurant Group part of BOKA Restaurant Group</div>

Digital Marketing Coordinator

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