administrative assistant

accounting assistant Jobs in Indianapolis

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assistant director of administrative services/it admin - it project management Jobs in Indianapolis

assistant-administrative Jobs in Indianapolis

assistant-administrative

executive assistant

assistant director

La Petite Academy

<div><p>Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:</p><ul><li>
You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.</li><li>
You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.</li><li>
You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.</li><li>
You want recognition. We provide a positive, fun workplace where employees are appreciated.</li></ul><p></p>
<p>
 The Assistant Director is responsible for the safe, effective operation of the school with the School Director, to achieve Learning Care Group&rsquo;s safety vision. In the Director&rsquo;s absence, the Assistant Director has sole responsibility for the school. The Assistant Director assists in the promotion of the social, physical, and intellectual growth of the children</p><p><b>
Our Assistant Directors are:</b></p><ul><li><b>
Accountable!</b> Ensure the school is operating in accordance with company and state licensing standards.</li><li><b>
Responsible!</b> Foster an educational, caring, safe environment for the children and parents.</li><li><b>
Creative!</b> Spark imagination, build self-esteem, and help children discover new things each day.</li><li><b>
Positive!</b> Promote the positive image of the company and play a major role in making the company a provider of choice for the communities we serve.</li><li><b>
Team-oriented!</b> Recruit, select, and retain quality staff.</li><li><b>
Dedicated!</b> Help achieve profitability for the company.</li></ul><p><b>
Job Requirements:</b></p><br>
<p></p><ul><li>
Must be at least 21 years of age</li><li>
Must have at least 2 years of Assistant Director experience in a licensed child care facility</li><li>
Must have either a CDA or Associates in ECE or related field</li><li>
Must meet state requirements for education and our center/school requirements.</li></ul><p>
Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.</p></div>

Assistant Director

NCAA

<div><p><b>Job Function</b></p>
<p>
Actively manage application/software development projects, minimize risk, and ensure that projects are delivered within scope, cost and timing. Assist in coordinating intake and gathering business needs for future projects. Comply with IT project management governance and ePMO processes that coordinate and communicate requirements, milestones, resource allocations, status, final deliverables, and post-production support.</p><br>
<p><b>
Job Responsibilities
</b></p><ul><li>Knowledge and ability to utilize Waterfall, Scrum, or Kanban project management and software delivery frameworks depending on the effort and/or development team. Ability to apply the proper project management framework, metrics and reporting.</li>
<li>Collaboration with the Product Manager, development team and other parties to define the necessary tasks/activities and work effort to build a plan for solution delivery including key milestones, understanding of critical path and dependencies. Ensuring the plan encompasses all required governance processes and activities.</li>
<li>Actively manage IT projects to deliver agreed upon specifications on time and on budget, managing the intersection of scope, cost and timing. Ensure risks and issues are tracked and managed appropriately, including escalation when necessary.</li>
<li>Provide continuous, transparent project reporting to keep IT and business stakeholders apprised of progress and issues, including any deviations from plan and associated mitigation.</li>
<li>Communicate and collaborate effectively with all project participants (e.g. internal IT staff and contract resources, internal sponsors and business partners, vendors).</li>
<li>Foster positive and productive team communication and collaboration and effectively manage conflict. Provide coaching to the team to foster continuous improvement.</li>
<li>Regular status meetings with development teams, project sponsors and business partners.</li>
<li>Comply with current IT PMO governance processes, policies and support systems to ensure department and company-wide success. Assist in refining/improving the IT PMO governance processes.</li><br>
</ul>
<p><b>Job Requirements</b></p>
<ul>
<li>High school diploma or equivalent required.</li>
<li>Bachelor&rsquo;s degree preferred.</li>
<li>Active Project Management certification preferred (e.g., Project Management Professional, Product Owner, ScrumMaster or similar project management certification, or equivalent).</li>
<li>2-4 years demonstrated experience in project management for Application/Software Development and delivery required, 6+ years preferred.</li>
<li>Business analyst experience preferred.</li>
<li>Demonstrated experience delivering projects using Waterfall, Agile (Scrum/Kanban), and Hybrid methodologies, with the ability to tailor approach based on risk, complexity, and team maturity</li>
<li>Excellent communication, analytical, time management, organizational change management and project planning skills required.</li>
<li>Strong record of project management success in results achieved and in use of professional methodology.</li>
<li>Experience in IT governance, risk management, and resource allocation.</li>
<li>Experience using enterprise project and work management tools (e.g., ServiceNow, MS Project, Jira, Asana, etc.) to support planning, reporting, and governance.</li>
<li>Strong leadership, organizational, and communication skills.</li>
<li>Ability to manage multiple projects and prioritize competing demands.</li>
<li>High level of proficiency with project management tools (e.g., ServiceNow, MS Project, Jira, Asana, etc.).</li>
<li>Excellent problem-solving skills and the ability to think strategically.</li>
<li>Experience with stakeholder management, including executive-level, timely communication.</li>
<li>Travel Required &lt;10%
</li><li>This position will be based out of the national office in Indianapolis, Indiana. Current work environment is hybrid; 2 days in the office and 3 days are remote.</li><br>
</ul>
 <p><b>Key Competencies</b></p>
<ul>
<li><b>Effective communication |</b> Can exchange ideas, thoughts, opinions, knowledge, and data so that the message is understood with clarity and purpose.</li>
<li><b>Project Management |</b> The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.</li>
<li><b>Stakeholder Focus |</b> Is dedicated to meeting the expectations and requirements of internal and external stakeholders, gets first-hand stakeholder information and uses it for improvements in products and services, acts with stakeholders in mind, establishes and maintains effective relationships with stakeholders and gains their trust and respect through honesty, integrity, authenticity, and inclusivity.</li>
<li><b>Teamwork |</b> Can effectively work together with other people and collaborate to achieve a common goal or to complete a task in the most effective and efficient way.</li>
<li><b>Strategic Partnering |</b> Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.</li><br>
</ul>
<p><b>Core Values</b>
</p><ul><li><b>LEADERSHIP</b> | We actively listen and continually strive to provide vital solutions, counsel and advocacy for student-athletes and intercollegiate athletics.</li>
<li><b>INCLUSION</b> | We seek and incorporate different perspectives and experiences to drive innovation and impact.</li>
<li><b>COMMUNICATION</b> | We commit to an environment of openness to build trust and make timely decisions.</li>
<li><b>COLLABORATION</b> | We work together, based on mutual respect, to lead and serve our stakeholders.</li>
<li><b>ACCOUNTABILITY </b>| We take ownership for our actions and results to add value every day.</li></ul></div>

Assistant Director of Administrative Services/IT Admin - IT Project Management

Indiana State Teachers Association

<p></p><div><p>JOB TITLE: Executive Assistant to the Executive Director, President and State Officers.</p><p>
DATE OF POSTING: March 9, 2026</p><p>
CLOSING DATE: March 23, or until filled</p><p>
STARTING SALARY: $51,000</p><p>
ESTIMATED DATE TO FILL: April 6, 2026</p><p></p><p><br>
General Description of the Position&rsquo;s Function and Purpose</p><p>
This Management Support Personnel(MSP) position provides skilled support assistance to the Executive Director, President and State Officers with minimal supervision and always acting in a confidential and discretionary capacity. This employee is assigned to the Headquarters office in Indianapolis and reports to the Executive Director. This employee supports the work in coordinating and controlling the work of extensive and complex programs. Based on knowledge of policies, procedures, views, plans and interest, said employee takes initiative in managing the flow of papers and work, using sound judgment and tact in deciding priorities. Additionally, this position requires skilled support for the ISTA Board of Directors. The qualifications, duties and responsibilities listed below are those required for the position, but do not encompass all that may be included in the day-to-day performance of this position.</p><p>
Responsibilities</p><ul><li>
Provide all administrative support for the ISTA Executive Director, President and State Officers.</li><li>
Provide support for the ISTA Board of Directors and its subcommittees.</li><li>
Provide support for the ISTA Insurance Trust Board of Directors.</li><li>
Maintain and keep accessible and in order official governing documents of the Association, including Board Policy, Standing Rules, Bylaws and Articles of Incorporation.</li><li>
Maintain the official permanent records of the Association in accordance with the Association&rsquo;s policies.</li><li>
Prepare and organize materials and activities as needed for management staff.</li><li>
Review expense vouchers for compliance and code appropriately for authorization and payment.</li><li>
Administer the Association&rsquo;s strategic calendaring function.</li><li>
Schedule meetings, prepare materials and keep and distribute accurate minutes as appropriate.</li><li>
Serve as the contact (Submittable) for the Foundation Educator Learning Grant.</li><li>
Provide support for ISTA Standing Committees, including Issues and Concerns, Minority Affairs, Governance and Professional Practices and Standards.</li><li>
Ensure a successful All Committee Weekend including the coordination of the logistics and functions.</li><li>
Monitor, track and ensure certain state level roles of the Association are kept updated.</li><li>
Provide administrative support for ISTA Statewide Elections.</li><li>
Obtain and track minutes from District Council Meetings.</li><li>
Provide administrative support for the ISTA Foundation.</li><li>
Administrate the ISTA Awards program.</li><li>
Organize and provide support for the NEA Gala.</li><li>
Ensure successful operation of the ISTA Representative Assembly, including the coordination of all logistics and functions. Work with a team of others to support the RA.</li><li>
Provide administrative support for NEA conferences.</li><li>
Other duties as assigned.</li></ul><p></p><p><br>
Qualifications:</p><ul><li>
High school diploma or equivalent. One year of business school or college preferred.</li><li>
Five years of progressively responsible executive assistant experience.</li><li>
Knowledge of ISTA organizational structure, including the internal and external functions, office routines and administrative procedures.</li><li>
Knowledge of grammar, spelling, punctuation and accepted typing styles and formats.</li><li>
Skill in performing arithmetical computations and in assisting budget preparations, preparing vouchers for approval.</li><li>
Excellent technology skills, including proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Publisher, IMS and the operation of common office equipment.</li><li>
Flexibility, good judgment and initiative required.</li><li>
Ability to handle with discretion confidential matters.</li><li>
Ability to be effective under pressure in solving office problems independently.</li><li>
Demonstrated understanding of and accuracy in grammar, spelling and proofreading.</li><li>
Demonstrated ability to communicate tactfully, courteously and effectively, both verbally and in writing.</li><li>
Detail-oriented and a keen ability to prioritize tasks.</li><li>
Ability to work well and harmoniously with others.</li><li>
Ability to complete work with accuracy and within established timelines.</li><li>
Ability to carry out assignments with minimal supervision.</li><li>
Ability to keep accurate records and proficiency in filing.</li><li>
Demonstrated experience and success in working effectively under pressure solving problems and meeting stringent deadlines.</li></ul><p><b>
Application Procedure:</b></p><p>
Applications will be accepted until filled. Please upload a letter of interest, resume and contact information for three business references.</p><p>
The Indiana State Teachers Association provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetics.</p><p>
Consistent with the ISTA Affirmative Action Plan, minorities, women, individuals with disabilities, individuals of all ages (18 or older), and veterans are encouraged to apply.</p></div><p></p>

Executive Assistant to the Executive Director, President

Firefly Children & Family Alliance

<div><p><b>BUILD A CAREER THAT MEANS MORE</b></p><br>
<p></p>
<p><b>
Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.</b></p>
<p>
The Human Resource department at Firefly Children &amp; Family Alliance is currently seeking a part-time Administrative Assistant in Indianapolis, IN. This position is on-site, part-time, Monday through Friday, at our office located at 2240 N Meridian St. Our Administrative Assistant will support our Human Resource team with administrative tasks. You will report to the Director of Human Resources.</p>
<h2 class="jobSectionHeader"><b>
You Will:</b></h2>
<p>
Administrative Support (70%)</p>
<ul>
<li>Provide support to the employee training system</li>
<li>Prepare and execute reports for internal and external audits</li>
<li>Assist with intern program analysis</li>
<li>Assist in compiling other HR-related data, which includes student loan repayment benefits, tuition reimbursement, and maintaining employee records.</li>
</ul>
<p> Onboarding and Orientation (20%)</p>
<ul>
<li>Work with the HR team to deliver an informative, engaging, and helpful orientation process</li>
<li>Add new hires to Paycom</li>
</ul>
<p> Recruiting (10%)</p>
<p>
</p><ul><li>As needed, participate in job fairs and other external recruiting opportunities</li>
<li>Provide helpful and accurate information about the organization by developing an understanding of the culture of Firefly Children &amp; Family Alliance, and communicate that while serving as a contact for HR inquiries</li>
</ul><h2 class="jobSectionHeader"><b>You Have:</b></h2>
<ul><li>High School Diploma or equivalent and two years of administrative experience</li>
<li>Must be at least 21 years of age</li>
<li>Valid driver's license with valid insurance</li>
<li>Proficient in Microsoft Office suite (Word, Excel, and Outlook); able to acquire knowledge and mastery of internal proprietary database and systems</li>
<li>Strong organizational and time management skills, including ability to multi-task</li>
<li>Knowledge of non-profit social services preferred, but not required</li>
</ul><h2 class="jobSectionHeader"><b>EQUAL EMPLOYMENT OPPORTUNITY</b></h2>
<p>
Firefly Children &amp; Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.</p><br>
<p></p>
Applicant Tracking Software by ExactHire: 03695pgl5e8mxldez7xj</div>

Administrative Assistant - Part Time

WESTSIDE GARDEN PLAZA

Come and join our growing team! We are hiring for a full-time third shift QMA. All candidates MUST be insulin certified.
<br><br>
<b>Position Summary:</b><br>
The Certified Medication Technician (Qualified Medication Administration Personnel/QMAP) delivers quality assisted living services focused on maximizing resident’s individual capabilities in accordance with all laws, regulations and Century Park standards. Reports to Resident Care Director (or Assistant Resident Care Director).
<br><br>
<b>Qualifications:</b><br>
<ul>
<li>Must possess a high school diploma or equivalent</li>
<li>Must have current Med Tech or QMAP certification. Certification must remain current during employment.</li>
<li>One (1) year experience in senior services preferred</li>
<li>Must have CPR certification upon hire or obtain within 90 days of hire. Certification must remain current during employment</li>
</ul>
<b>Primary Job Responsibilities:</b><br>
<ul>
<li>Follows all policies and procedures for medication administration, medication ordering, and delivery</li>
<li>Immediately reports med errors, or missing medications</li>
<li>Provides quality care to residents as indicated on the care plan</li>
<li>Promotes resident independence in accordance with service plan</li>
<li>Compliant with all infection control guidelines</li>
<li>Ensures proper transfer of medication cart between shifts, including narcotic count</li>
<li>Documents medication administration in EHR (electronic health record) per policy</li>
<li>Participates in community Lifestyles activities, events and outings, and encourages residents to attend</li>
<li>Demonstrates patience, compassion and integrity with residents</li>
</ul>
<b>Additional Requirements:</b><br>
<ul>
<li>Must enjoy serving seniors</li>
<li>Must have patience, tact, cheerful disposition, and enthusiasm as well as a willingness to handle difficult residents</li>
<li>Must possess the ability to make independent decisions when circumstances warrant such action</li>
<li>Must perform efficiently and effectively with little to no supervision</li>
<li>Maintains professional working relationships with all associates, vendors, etc.</li>
<li>Maintains confidentiality of all proprietary and/or confidential information</li>
<li>Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training</li>
</ul>
<b>Who We Are:</b><br>
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.

Med Tech / QMAP Full-Time Night Shift Insulin-Certified QMA

State of Indiana

<p></p><div><div><div><div><div><b>Date Posted: </b>Mar 12, 2026
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>474054
</div></div></div></div><div><div><div><div><b>Location:
</b>Indianapolis, IN, US, 46204<br>
</div></div></div></div><div></div><div><div><div><div><div><b>Work for Indiana</b></div><div></div><div><div><br>
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</div></div><div></div><div><b><br>
About the Department of Child Services:</b></div><div>
Join a group of passionate, dedicated public servants to support one of Indiana&rsquo;s most critical missions!</div><div></div><div><br>
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our <b><i>MVP </i></b>foundation:</div><div><b><i><br>
Mission</i></b>: Champion Indiana&rsquo;s future by protecting children and strengthening families with compassion and determination.</div><div><b><i>
Vision</i></b>: Every child in Indiana thrives in a safe, loving, forever home.</div><div><b><i>
Purpose</i></b>: Ignite hope. Cultivate joy.</div><div></div><div><b><br>
Role Overview</b>:</div><div>
The Administrative Assistant supports the Executive Director of Operations with administration, legislative compliance, and strategic priorities to reduce bottlenecks. You will provide essential value through proactive calendar management, workflow organization, and technical proficiency to directly enhance productivity and availability of the Executive Director. You will also support the Executive Director to ensure agency compliance related to child fatality and near fatality reports, as outlined within the Indiana Code and Indiana Administrative Code.</div><div></div><div><br>
This role requires the highest level of integrity, confidentiality, and professionalism. Accuracy in collecting information and maintaining timely reports is essential.</div><div></div><div><b><br>
Salary</b>:</div><div>
The salary for this position traditionally starts at $34,216, but may be commensurate with education or work experience.</div><div></div><div><br>
Use our Compensation Calculator to view the total compensation package.</div><div></div><div><div><div><div><b><br>
A Day in the Life:</b></div>
</div><div><div>
Responsibilities include:</div>
<ul>
<li>Work as a professional staff assistant within a state agency or organization performing multiple administrative tasks.</li>
<li>Research and prepare various reports on agency programs and/or procedures.</li>
<li>Prepare and maintain procedural manual for agency functions.</li>
<li>Review policies, plans and procedures for administrative soundness.</li>
<li>Coordinate the work of various sections of the agency or department.</li>
<li>Answer inquiries from the public concerning policy and procedures in assigned area.</li>
<li>Make recommendations to administrator about procedures and methods to improve efficiency and effectiveness.</li>
<li>Monitor and document activity occurring in their respective department to ensure compliance with applicable federal, state, and local rules and regulations.</li></ul><br>
<div></div>
<div>
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.</div></div></div><div><div><div><b>
What You'll Need for Success:</b></div>
</div><div><div>
Individuals in this role should minimally be able to articulate or demonstrate the following:</div>
<ul>
<li>Specialized knowledge of the basic principles and theories of administrative management.</li>
<li>Working knowledge of research techniques and report composition.</li>
<li>Effective written and verbal communication skills.</li>
<li>Attention to detail and proofreading skills.</li>
<li>Organizational skills with the ability to prioritize tasks effectively and multitask.</li>
<li>Ability to use Microsoft Office Suite (Word, Excel, Outlook).</li>
<li>Ability to analyze procedures and policies and write procedural manuals and recommend improvements.</li>
<li>Ability to coordinate the work of section staff.</li>
<li>Ability to maintain cooperative work relationships.</li>
<li>Ability to perform essential functions with or without reasonable accommodation.</li></ul><br>
<div></div>
<div><b>
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 4 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.</b></div></div></div><div><div><div><b>
Supervisory Responsibilities/Direct Reports:</b></div>
</div><div><div>This role may be utilized in a supervisory capacity based on agency needs.</div></div></div></div><div></div><div><b><br>
Benefits of Employment with the State of Indiana:</b></div><div>
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:</div><ul><li>
Three (3) medical plan options (including RX coverage) as well as vision and dental plans</li><li>
Wellness Rewards Program: Complete wellness activities to earn gift card rewards</li><li>
Health savings account, which includes bi-weekly state contribution</li><li>
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match</li><li>
Two (2) fully-funded pension plan options</li><li>
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:<ul><li>
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers</li><li>
Up to 15 hours of paid community service leave</li><li>
Combined 180 hours of paid vacation, personal, and sick leave time off</li><li>
12 paid holidays, 14 in election years</li></ul></li><li>
Education Reimbursement Program</li><li>
Group life insurance</li><li>
Referral Bonus program</li><li>
Employee assistance program that allows for covered behavioral health visits</li><li>
Qualified employer for the Public Service Loan Forgiveness Program</li><li>
Free Parking for most positions</li><li>
Free LinkedIn Learning access</li></ul><div></div><div><b><br>
Equal Employment Opportunity:</b></div><div>
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</div></div></div></div></div></div><p></p>

Administrative Assistant, Strategic Initiatives

IndyGo

<p></p><div><div><div><div>Position Title: <b>Manager - Transportation</b></div><div><br>
Safety Sensitive: <b>Yes</b></div></div><div><div><br>
Supervisor&rsquo;s Title: <b>Assistant Director of Transportation</b></div><div><br>
FLSA Status: <b>Exempt</b></div></div><div><div><br>
Department: <b>Transportation</b></div><div><br>
Division: <b>Operations</b></div></div></div><div></div><div><b><br>
This is an on-site position. This role will not be remote.</b></div><div><b>
Applicants must be currently authorized to work in the US on a full-time basis. IPTC will not sponsor visas or work authorizations for this position.</b></div><div><b>
ABOUT US</b></div><div>
We are IndyGo, a Municipal Corporation of Indianapolis &ndash; Marion County, and we&rsquo;re proud to be the largest public transportation provider in the state of Indiana. We operate 31 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company&rsquo;s mission, vision, and goals.</div><div></div><div><b><br>
WHO WE ARE</b></div><div>
A key measure of any great city is the ease of getting from one place to another. We call it &ldquo;mobility.&rdquo; It&rsquo;s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It&rsquo;s a measure of a city&rsquo;s vitality and potential, and it reflects a city&rsquo;s judgment about its civic priorities. It makes a city a better home and a better place to visit.</div><div>
At IndyGo, getting people from one place to another is much more than just moving riders: it&rsquo;s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and to another day of life in Indianapolis and the surrounding areas.</div><div>
We&rsquo;re here because you&rsquo;ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.</div><div></div><div><b><br>
INDYGO MISSION</b></div><div>
As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.</div><div><b><i>
Accountability</i></b><i>: </i>We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.</div><div><b><i>
Adaptability</i></b><i>: </i>We adapt to disruptions through technology, workforce, and ridership innovations so we can meet the evolving needs of our community.</div><div><b><i>
Workplace Culture</i></b><i>: </i>We offer an empowering workplace to meet the needs of our teammates and riders.</div><div><b><i>
Compassion</i></b><i>: </i>We promote, embrace and value all individuals, treating each other with dignity and respect.</div><div><b><i>
Communication</i></b><i>: </i>We value open and honest conversations with each other, our riders and the community.</div><div><b><i>
Excellence</i></b><i>:</i> We are proud of who we are and the work we do and will continue to exceed customer expectations.</div><div><b><i>
Responsibility:</i></b> We will be good stewards of our resources.</div><div><b><i>
Results: </i></b>We make things better today than they were yesterday.</div><div><b><i>
Safety</i></b><i>:</i> We ensure safe and secure environments.</div><div></div><div><b><br>
BENEFITS WE OFFER</b></div><div><ul><li>
Full-time positions with guaranteed 40 hours/week.</li><li>
Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).</li><li>
Free on-site wellness clinic for employees and their families.</li><li>
Retirement plan (401A and 457B).</li><li>
Tuition reimbursement.</li><li>
Free IndyGo transportation for employees and their families.</li><li>
Federal Loan Forgiveness Program</li></ul></div><div></div><div><b><br>
POSITION PURPOSE</b></div><div>
The Manager of Transportation is responsible for supporting, coordinating, and administrating various activities in the transportation department. This position also provides support to various operations department heads, including Dispatch, Radio Control, Scheduling, and the Assistant Director of Transportation.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b></div><div>
To succeed in this role, an individual must satisfactorily perform the functions listed below. The company will provide reasonable accommodations to enable individuals with disabilities to perform these functions.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS</b></div><div><ul><li>
Supervise the daily operations of the Transportation Supervisors and Bus Operators</li><li>
Oversee the day-to-day operations of Fixed Route transit services across multiple corridors, ensuring transportation is efficient and effective, and potential service impacts are communicated and minimized.</li><li>
Responsible for the planning, organizing, and managing of assigned responsibilities for each staff member (supervisors and transportation employees).</li><li>
Facilitate the creation of key performance indicators (KPIs) and ensure the efficiency and compliance of all deliverables and KPIs established for staff, thereby enhancing overall performance.</li><li>
Conduct investigations and provide a resolution for complaints registered by customers and staff.</li><li>
Implement logistic and schedule policies designed to promote quality control and overall safety.</li><li>
Communicate with other department managers, customers, and department heads for congruence and systematic rollout.</li><li>
Coordinate with the Maintenance team to report any in-route charge equipment issues as well as support in-route charging equipment maintenance; monitor impacted service and measure impact on service delivery.</li><li>
Monitor performance for operations and administrative adherence, ensuring that the staff complies with union contracts, municipal regulations, and safety protocol.</li><li>
Responsible for communicating federal law compliance for transportation safety.</li><li>
Coordinate operations with associated agencies, including the police and fire departments, the railroad system, and other agencies as needed.</li><li>
Ensure timely communication of route delays (planned and unplanned) with necessary departments throughout the organization; assist transportation supervisors in the supervision of coach operators and in notifying operators of emergencies, detours, route changes, and other miscellaneous instructions as needed.</li><li>
Schedule Road Supervisors based on current needs.</li><li>
Assist the Assistant Director of Transportation as needed.</li><li>
Accountable for safety in the workplace.</li></ul></div><div></div><div><b><br>
OTHER FUNCTIONS</b></div><div><ul><li>
Make recommendations regarding ways to improve customer service and satisfaction.</li><li>
Assist with the coordination of special events as needed.</li><li>
Performs other duties as assigned.</li></ul></div><div></div><div><b><br>
SUPERVISORY RESPONSIBILITIES</b></div><ul><li>
Directly supervise one or more employees.</li><li>
Applies supervisory responsibilities per organizational policies, collective bargaining agreements, and applicable laws.</li><li>
Interviews, hires, and trains employees; plans, schedules, assigns, and directs work per the current collective bargaining agreement; evaluates and manages employee performance; addresses complaints and resolves employee issues.</li></ul><div></div><div><b><br>
EDUCATION AND/OR EXPERIENCE</b></div><div>
To perform this job successfully, an individual should possess the following education and/or experience.</div><ul><li>
Associate degree in business or a related field preferred, OR equivalent combination of education and relevant work experience.</li><li>
Six (6) or more years of customer service and supervisory experience preferred; transit or union environment experience preferred.</li><li>
Valid Indiana commercial driver's license (CDL) with passenger and air brake endorsements preferred.</li></ul><div></div><div><br>
Internal candidates will be evaluated based on their IndyGo work history, performance record, and demonstrated competencies in addition to the qualifications listed above.</div><div></div><div><b><br>
KNOWLEDGE, SKILLS, AND ABILITIES</b></div><div>
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.</div><ul><li>
Regional knowledge of the streets, landmarks, and geography of Marion County and Indianapolis Public Transit Center bus routes.</li><li>
Experience with technical systems such as Hastus, Avail, or ADP preferred.</li><li>
Working knowledge of specialized onboard and offboard technology systems utilized for efficient service.</li><li>
Ability to communicate with tact, patience, and courtesy during sensitive discussions regarding corporation policies and procedures.</li><li>
Leadership ability to direct, influence, and motivate others to meet operational goals.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS</b></div><div>
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
Ability to move throughout the workspace to oversee transportation operations, with periods of stationary work for administrative tasks and monitoring activities. Occasional travel between departments and IndyGo facilities may be required.</li><li>
Requires some exposure to machinery/equipment, excessive noise, extreme temperatures, fumes/odors, some hazardous materials, and dirt/dust.</li><li>
Ability to travel during inclement weather.</li><li>
Ability to perceive and communicate information clearly for operational oversight, emergency coordination, and staff supervision.</li><li>
Position may require on-call availability and occasional evening or weekend work to support near 24/7 transit operations. Shift assignment to be determined based on operational requirements.</li></ul><div></div><div><b><br>
IndyGo is an Equal Opportunity Employer.</b></div></div><p></p>

Manager - Transportation

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