ap/ar and admin assistant Jobs in Baltimore

ap/ar and admin assistant

evening room attendant

front desk host

assistant front desk manager

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore&rsquo;s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
 
 
 Oversees the Front Desk and Concierge operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What To Expect From Your Employee Experience
 
 
 
 <ul>
 <li>
 Salary Range: $62,000 - $66,000
 </li>
 <li>
 Medical, vision and dental insurance
 </li>
 <li>
 Complimentary life insurance
 </li>
 <li>
 Short-term disability insurance
 </li>
 <li>
 Paid time off and holiday
 </li>
 <li>
 401k Retirement Plan
 </li>
 <li>
 Exciting training and development opportunities
 </li>
 <li>
 Complimentary employee meals
 </li>
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 Complimentary room nights at Four Seasons hotels around the world
 </li>
 <li>
 Discounted employee parking
 </li>
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 And Much More!
 
 
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 </ul>
 
 Miscellaneous
 
 
 
 US work authorization is required
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
 
 
 Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
</div>

Assistant Front Desk Manager

Floyd's 99 Barbershop

<div>How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Baltimore, MD barbershop.
YOUR BENEFITS<ul><li>
Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more</li><li>
Ongoing opportunity for growth</li><li>
Health benefits for full-time employees, including medical, dental, and vision</li><li>
Fun and relaxed environment where you can truly be yourself</li><li>
Nationwide locations, making it easy to relocate while continuing your professional journey</li></ul>
That's on top of your competitive pay of $15.00/hour. Join us and help make every day a great one! 
WHAT WE'RE LOOKING FOR
Can you meet these qualifications?<ul><li>
2+ years of customer service experience in the retail, hospitality, or beauty industries</li><li>
Experience working in a fast-paced environment</li><li>
Fantastic collaboration skills with an ability to communicate over the phone and in person</li><li>
Commitment to helping others and working with a team</li><li>
Organizational skills, attention to detail, and time management abilities</li><li>
Ability to maintain confidentiality</li><li>
Ability to work a flexible schedule, including nights and weekends</li></ul>
Are you able to work these hours?
We are available when our clients want us to be. Weekends and evening availability are of high value to us.
Is becoming a Front Desk Host right for you?
This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! 
APPLY TO BE OUR FRONT DESK HOST!
Floyd's 99 Barbershop in Brewers Hill is the perfect place to hone your craft while soaking up the energy of one of Baltimore's trendiest neighborhoods. Surrounded by awesome restaurants, local breweries, and waterfront views, our shop is just minutes from Canton Square, The Shops at Canton Crossing, and Patterson Park-perfect for grabbing a bite or unwinding after a busy day. We're all about expert cuts, killer fades, and creating a laid-back yet high-energy experience for both clients and teammates. Our culture thrives on positivity, teamwork, and respect-no egos, just good vibes and great people. We bring our best every day, always learning, growing, and pushing our skills to the next level. If you're ready to work hard, have fun, and be part of something awesome, join us!
At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town - apply today with our short initial form!</div>

Front Desk Host

Park West Health Systems, Inc

<div>Position Summary
The Dental Front Office Registrar plays a key role in ensuring the smooth daily operations of the dental front office. This position is responsible for greeting and registering patients, scheduling appointments, verifying insurance eligibility, assisting with payments plans, and maintaining accurate patient records. The Dental Front Office Registrar works in partnership with the Billing Administrator Assistant to ensure efficient workflow, excellent customer service, and compliance with organizational policies.
This role also supports the dental clinical team by coordinating communication, managing appointment reminders, and facilitating patient inquiries. The Dental Front Office Registrar promotes a professional, organized, and patient-centered environment that aligns with Park West Health System&rsquo;s mission and vision.
Essential Functions<ul><li>Oversee the daily operations and workflow of the dental front office.</li><li>Greet and welcome patients to the dental practice.</li><li>Schedule and confirm patient appointments, including follow-up visits.</li><li>Assist patients in completing demographic and intake forms.</li><li>Prepare and distribute daily schedules for dental staff.</li><li>Update and maintain accurate patient demographic information; scan necessary documents into the patient management system.</li><li>Verify patient insurance eligibility and determine financial responsibility at the time of service.</li><li>Collect payments and issue receipts as needed.</li><li>Coordinate daily batching of encounters, cash sheets, and patient sign-in sheets for submission to the Billing Department.</li><li>Serve as a patient advocate by addressing and resolving registration concerns.</li><li>Provide patients with information about insurance programs offered by the State of Maryland.</li><li>Perform general office duties, including answering telephones, photocopying, filing, scanning, and faxing.</li><li>Ensure compliance with confidentiality requirements, infection control protocols, and organizational policies.</li><li>Communicate professionally and clearly with patients, staff, and management.</li><li>Contribute to a professional and ethical work environment and actively participate in team meetings.</li><li>Support the mission and vision of Park West Health System.</li><li>Perform other related duties as assigned.</li></ul>
Qualifications<div>
Education 
<ul><li>High school diploma or equivalent.</li></ul></div>
Training and Experience<ul><li>Preferably 5 years of experience in a medical front office setting, with at least 2 years in a dental front office environment
</li><li>Experience with Dentrix preferred
</li><li>Experience in customer service, patient relations, or similar roles with proven ability to work effectively in a diverse workforce.</li></ul>
Skills
<div>&bull; Strong telephone, customer service, and interpersonal skills. 
<ul><li>Excellent organizational and time management skills with the ability to prioritize tasks.</li><li>Proficiency in appointment scheduling and patient registration processes.</li><li>Ability to handle sensitive information with discretion and maintain confidentiality.</li><li>Skilled in multitasking in a busy environment.</li><li>Ability to work collaboratively with colleagues and maintain a professional demeanor</li></ul></div></div>

Dental Registrar

Johns Hopkins University

<div>We are seeking a Sr. Medical Office Coordinator who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies and third-party carriers for patient-related assistance. As appropriate, refer patients to other resources. Works with others in a team environment. Other duties may be assigned. 
Specific Duties &amp; Responsibilities<ul><li>
Reviews and responds to administrative related In-Basket messages from patients. Escalates messages to physicians as needed.
</li><li>Provides quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.</li><li>
Acts as primary point of contact for front desk scheduling, communication and coverage.
</li><li>Schedules appointments with VIP patients, international patients and unique scheduling situations such as complex coordination of care across departments.
</li><li>Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician.</li><li>
Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.</li><li>
Performs patient reminder courtesy calls upon physicians&rsquo; request.
</li><li>Follows up with &ldquo;No Show&rdquo; appointments to reschedule patients.
</li><li>Routinely checks voice mail and returns calls to patients within 24-48 business hours.</li><li>
Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of date of service and delivered to attending doctor/s.</li><li>
Pends RX refills and routes to physician.
</li><li>Works to obtain required prior authorizations from insurers for treatments and medication</li><li>
Provides administrative support for Clinical Fellowship and medical student rotations in the Neuro- Ophthalmology division. Coordinate credentialing activities with Wilmer Credentialing, obtain materials from incoming observers, maintain list of students and observers who rotate through the division each year, maintain on-going records on clinical fellows, students and observers who rotate/have rotated through the division.</li><li>
Prepare meeting materials (e.g., draft agenda, collect relevant information) and provide staff support for meetings. Record and draft meeting minutes, monitor and follow-up on action items.</li></ul> 

Minimum Qualifications 
<ul><li>
High School Diploma or graduation equivalent.</li><li>
Three years of progressively responsible medical office experience.</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 
Classified Title: Sr. Medical Office Coordinator
 
Role/Level/Range: ATO 40/E/02/OE
 
Starting Salary Range: $18.20 - $33.90 HRLY ($25.00-29.86/ hour; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:00 am - 4:30 pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: OM Oph Neuro Ophthalmology 
Personnel area: School of Medicine</div>

Sr. Medical Office Coordinator (Ophthalmology)

<div>We are seeking an Administrative Manager who will be responsible for overall administrative, financial and/or operational management for a center/unit/small department within a school or larger department. This position provides strategic and day-to-day oversight of administrative and financial matters. Areas of focus may include finance; human resources; academic, research, or clinical operations; compliance; infrastructure matters. The Administrative Manager is generally responsible for some or all of the following: staff supervision and performance management; HR support for direct and indirect reports; budget management and administration; faculty, staff, and student payroll; financial functions and processes; program planning and implementation; facilities/space management oversight. 
Specific Duties &amp; Responsibilities 
Financial Management<ul><li>
In partnership with administrative leadership and financial staff, participate in the development of annual operating budget(s) and assist with budget analysis and evaluation.
</li><li>Provide fiscal planning, management, and oversight of assigned budgets, e.g. operating, discretionary, gift/endowment, salary.
</li><li>Oversee annual planning and preparation for general and/or sponsored funds budgets.
</li><li>Oversee or review monthly account statements, verify expense allocation, identify and ensure the correct processing of payroll and non-payroll transactions to correct or resolve discrepancies</li><li>
Prepare or oversee preparation of various forms, journal entries, vouchers, system transactions, electronic budgets, and expenditure transactions.</li><li>
Oversee the procurement process for all assigned accounts.
</li><li>Provide back-up documentation and explanation in response to audit requests.</li><li>
Prepare financial projections
</li><li>Advise leadership on resource needs and financial risks
</li><li>Remain up to date on changes in university, school, and departmental financial policies.</li><li>
Develop, update, and amend financial procedures.</li><li>
Develop and maintain various finance management systems.</li><li>
Design and produce various monthly, quarterly, and annual reports as requested.</li></ul> 
Administration<ul><li>
Manage the planning, production, and execution of key events or other activities.
</li><li>Responsible for managing projects and maintaining budgets.</li><li>
Mentor staff and provide support for training.</li><li>
Monitor staff workloads, prioritize work efforts and advocate for additional resources as necessary.</li><li>
Partner with senior administrator and/or department/divisional leadership on coordination and completion of various strategic initiatives.</li><li>
Supervise performance of direct and indirect professional/support staff, conduct performance reviews and salary administration in collaboration with school/department leadership.</li><li>
Develop administrative policies and procedures needed to ensure smooth operations.</li><li>
Manage space and facilities issues specific to the assigned area.</li></ul> 
Human Resources<ul><li>
Work with departmental/divisional Human Resources support to establish and promote growth opportunities within the area, maintain equity, consistently apply policies and procedures, establish a positive working environment, and minimize staff turnover.</li><li>
Work with appropriate HR resources to determine and implement solutions that address non-routine HR problems promptly.</li><li>
Support faculty and staff supervisors in human resources administration: e.g. help develop staffing and personnel management plans, consult on hiring issues, assist with performance management issues and disciplinary actions, oversee salary planning.</li><li>
Ensure human resources activities are carried out consistent with university personnel policies, e.g. goal setting and performance reviews, payroll actions, visa applications, time and attendance recording, onboarding, etc.</li></ul> 
Operations and Program Management<ul><li>
Responsible for the planning and implementation of activities of the specific academic, clinical, research, or programmatic area.</li><li>
Other duties as assigned.</li></ul> 
In addition to the duties described above<ul><li>
Receive, investigate and respond to Grievances and Requests for Service from JH Patient Relations. Work with JHU/JHH legal counsel regarding requests for patients when indicated. Execute actions as needed when patient care is terminated.
</li><li>Attend patient education meetings.</li><li>
Serve as departmental manager and liaison for central administrative and business requirements and activities as required by JHH, JHU and ambulatory entities for, Datavant (external medical records fulfillment vendor) related to patient requests and other concerns regarding medical records.</li><li>
Complete medical record certifications as needed.</li></ul> 
Emergency management
<ul><li>Maintain and update department emergency management and business continuity plan.</li><li>
Attend relevant meetings, represent department and cascade pertinent information to appropriate audiences.</li><li><ul><li>
Regulatory and compliance (Joint Commission, etc), working in concert with clinical leadership team lead for Office of Emergency Management (OEM)
</li></ul></li><li>Attend relevant OEM meetings to represent department.</li><li>
Promote collaborative and inclusive participation in process development, documentation of practices, as well as decision making before and after events.
</li><li>Routinely cascade or communicate pertinent information to appropriate audiences both within and outside the department during events or in relation to OEM practices/events.</li><li>
Ensure the department&rsquo;s emergency management and business continuity plans are in compliance with updates in accordance with JHM emergency management policy.</li><li><ul><li>
Qgenda (providers on call &amp; scheduling)</li></ul></li><li>
Lead process and protocol development for data entry in the system.</li><li>
Serve as the process owner for quality and accuracy of data entries to ensure system stays up to date with new providers entering and leaving the department.
</li><li>Represent the department and cascade information, provide direction as needed to others on system use/enhancements.</li><li><ul><li>
Kyrus (digital front door maintenance for new and termed providers)</li></ul></li></ul> 
Staff Ophthalmology committees
<ul><li>Prepare agenda, document and distribute minutes. (CPABC)</li>
Project management for other faculty committees (finance, LRPC, etc.) 
<li>
</li></ul> 
Manage and oversee day-to-day operations of Wilmer&rsquo;s centralized (CSS) and remote/provincial surgical scheduling staffs, including,<ul><li>
Direct management of the CSS unit (core clinical scheduling coordinator team and PSC-staffed surgical scheduling call center)</li><li>
Establishing and enforcing OR scheduling policies and procedures, in consultation with perioperative, financial clearance, and QI leaders.</li><li>
OR capacity planning, utilization performance review, and block template assignment decision-making in consultation with JHH-Wilmer and JHSCS leaders.</li><li>
Quality assurance and monitoring of performance and compliance standards across all Wilmer and OR sites of service.</li><li>
Primary resolution of cross-site scheduler resource needs, questions, any competing OR scheduling requests, and local hiring needs requests.</li><li>
Preparing monthly surgical volume/labor reconciliation reports for Wilmer Finance based on scheduling staff completed case activity across the network.</li><li>
Engagement with physician leaders, attending and assistant surgeons to resolve issues, improve performance, and implement new protocols.</li><li>
Collaboration with Epic-OpTime developers and superusers to make ongoing improvements to case request orders (CROs) and other surgical workflows, based on surgeon and scheduler stakeholder feedback.</li><li>
Identifying and acting on opportunities for lean process improvement, standardization, shared staffing models, and more centralized governance.</li></ul> 

Minimum Qualifications 
<ul><li>
Bachelor&rsquo;s Degree in Finance, Accounting, Business or related field.</li><li>
Four years of progressively responsible professional-level administrative or financial experience related to monetary or non-monetary resources of a center or unit within an academic, research, academic medicine, or comparable environment, e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources.</li><li>
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
Master&rsquo;s Degree in related field.</li><li>
Supervisory experience.</li></ul> 
Classified Title: Administrative Manager 
Role/Level/Range: ATP/04/PD
 
Starting Salary Range: $62,900 - $110,100 Annually ($98,300 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
FLSA Status: Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: SOM Oph General Administration
 
Personnel area: School of Medicine</div>

Administrative Manager (Ophthalmology)

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

The Home Depot

<div>Position Purpose:
The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates. 
Key Responsibilities:<ul><li>
45% Managing Process: Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiences.</li><li>
25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.</li><li>
15% Drives Results: Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics inclouding productivity, accuracy, quality and expenses.</li><li>
15% Business Planning: Coordinats and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimimum department operations.
</li><li>Additional Responsibilities: Other duties as assisgned by Operations Manager, Assistant General Manager or General Manager.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This position typically reports to the Operations Manager.</li><li>
This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Flexibility to work various shifts</li><li>
Ability to relocate</li></ul> 

Preferred Qualifications:<ul><li>
Bachelor's degree;</li><li>
Computer skills in software including Microsoft Office;</li><li>
Experience with Warehouse Management Systems;</li><li>
3+ years supervisory experience in a related field;</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
2</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent.</li><li>
Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making.</li><li>
Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.</li><li>
Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience.
</li><li>Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.</li><li>
Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.</li></ul></div>

DC Area Supervisor

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