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Accor

<div>
 
 Job Description
 
 
 
 We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.
 
 
 <ul>
 <li>
 Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
 </li>
 <li>
 Assist in optimizing hotel occupancy and room rates to maximize revenue
 </li>
 <li>
 Handle guest complaints professionally and effectively, ensuring prompt resolution
 </li>
 <li>
 Support the Guest Service Manager in operating a highly proficient and productive guest services department
 </li>
 <li>
 Conduct and assist in training programs for the Guest Service team
 </li>
 <li>
 Collaborate with other departments to ensure seamless guest experiences
 </li>
 <li>
 Implement and maintain standard operating procedures for the guest service department
 </li>
 <li>
 Monitor and improve systems and procedures to enhance operational efficiency
 </li>
 <li>
 Assist in managing reservations and coordinating with housekeeping for room readiness
 </li>
 <li>
 Contribute to sales efforts by promoting hotel services and special offers
 </li>
 <li>
 Ensure compliance with health and safety regulations
 </li>
 <li>
 Participate in departmental meetings and continuous improvement initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Teritary education in any discipline and hotel related experience
 </li>
 <li>
 Minimum 2 years experience in supervisory position in the service industry
 </li>
 <li>
 English with knowledge of second language preferred
 </li>
 <li>
 Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel&rsquo;s computer system
 </li>
 <li>
 Knowledge of operations of Bell, Concierge &amp; Valet operations
 </li>
 <li>
 Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
 </li>
 <li>
 Communication skills for all levels of colleagues/guests, confident, clear English
 </li>
 <li>
 Interpersonal skills to deal with guests and colleague issues
 </li>
 <li>
 Posses leadership qualities
 </li>
 <li>
 Leads to constantly improve the guest service experience
 </li>
 <li>
 Willingness to embrace changes and new technology
 </li>
 <li>
 A team player, guest focused and service oriented attitude
 </li>
 </ul>
</div>

Assistant Guest relation Manager

<div>Job Description 
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.<ul><li>
Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests</li><li>
Assist in optimizing hotel occupancy and room rates to maximize revenue</li><li>
Handle guest complaints professionally and effectively, ensuring prompt resolution</li><li>
Support the Guest Service Manager in operating a highly proficient and productive guest services department</li><li>
Conduct and assist in training programs for the Guest Service team</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain standard operating procedures for the guest service department</li><li>
Monitor and improve systems and procedures to enhance operational efficiency</li><li>
Assist in managing reservations and coordinating with housekeeping for room readiness</li><li>
Contribute to sales efforts by promoting hotel services and special offers</li><li>
Ensure compliance with health and safety regulations</li><li>
Participate in departmental meetings and continuous improvement initiatives</li></ul> 

Qualifications 
<ul><li>
Teritary education in any discipline and hotel related experience</li><li>
Minimum 2 years experience in supervisory position in the service industry</li><li>
English with knowledge of second language preferred</li><li>
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel&rsquo;s computer system</li><li>
Knowledge of operations of Bell, Concierge &amp; Valet operations</li><li>
Knowledge of processes and procedures of delivery systems. Currently SSM/RSM</li><li>
Communication skills for all levels of colleagues/guests, confident, clear English</li><li>
Interpersonal skills to deal with guests and colleague issues</li><li>
Posses leadership qualities</li><li>
Leads to constantly improve the guest service experience</li><li>
Willingness to embrace changes and new technology</li><li>
A team player, guest focused and service oriented attitude</li></ul></div>

Hilton

<div>Assistant Food and Beverage Manager
An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. 
 
 
What will I be doing? 
As an Assistant Food and Beverage Manager, you will be responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Assistant Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Oversee operations of Food and Beverage outlets</li>
<li>Maintain exceptional levels of customer service</li>
<li>Recruit, manage, train, and develop the team</li>
<li>Assist with annual and mid-year appraisals with team members under your responsibility</li>
<li>Manage guest queries in a timely and efficient manner</li>
<li>Work within budgeted guidelines</li>
<li>Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Develop menus with other members of Food and Beverage team</li>
<li>Accountable for monthly stock takes</li>
<li>Incentivise team members to maximize sales and revenue</li>
<li>Deputise for the Food and Beverage manager in their absence</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li></ul>
What are we looking for? 
An Assistant Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous Food and Beverage Management or Supervisory experience</li>
<li>Knowledge of Financial Systems</li>
<li>Flexibility to respond to a range of work situations</li>
<li>Committed to delivering high levels of customer service</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Willingness to develop team members and self</li>
<li>Degree in Relevant Area</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Food and Beverage Manager

<div>Assistant Food and Drinks Manager
An Assistant Food and Drinks Manager supervises the managers of the specific food and drinks service areas to ensure the highest quality standards are met. Additionally, you will oversee the food and drinks budget and administer the food and beverage marketing program. 
What will I be doing? 
As an Assistant Food and Drinks Manager, you will be responsible for hiring, training, supervising and scheduling food and drinks staff/management in accordance with business needs, productivity, service standards and policies/ procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Develop menus and food and drinks marketing strategies</li><li>
Implement new menus and promotions, such as holiday and special event promotions</li><li>
Respond to guest inquiries and coordinate special arrangements and requests in food and drinks outlets</li><li>
Observe food and drinks outlet operations and take needed action to ensure all standards are being met</li><li>
Taste test food and beverage products for consistency</li><li>
Assist outlet managers in coordinating services from other departments, i.e.: maintaining adequate stock of linen</li><li>
Utilize computer equipment to analyse forecast, cost, and revenue reports and make decisions based on that information to ensure profit maximization</li></ul>
What are we looking for? 
An Assistant Food and Drinks Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
High School graduate or equivalent required</li><li>
Four year college degree preferred</li><li>
At least 5 years experience managing food and beverage operations preferred</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Food and Drinks Manager

<div>Food and Drinks Director
A Food and Drinks Director is responsible for managing operations of all Food and Drinks outlets to deliver an excellent Guest experience while training staff and working within budgeted guidelines. 
What will I be doing? 
As a Food and Drinks Director, you are responsible for managing operations of all Food and Drinks outlets to deliver an excellent Guest experience. A Food and Drinks Director will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage all Food and Drinks Outlet operations</li><li>
Maintain exceptional levels of customer service</li><li>
Ensure compliance of brand standards</li><li>
Recruit, manage, train and develop the Food and Drinks team</li><li>
Manage guest queries in a timely and efficient manner</li><li>
Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll</li><li>
Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Develop menus with other members of Food and Drinks team</li><li>
Accountable for monthly stock takes</li><li>
Incentivise team members to maximize sales and revenue</li><li>
Carry out annual and mid-year appraisals with Managers under your responsibility</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Be environmentally aware</li><li>
Assist other departments wherever necessary and maintain good working relationships</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
What are we looking for? 
A Food and Drinks Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Management and/or supervisory Food and Drinks experience</li><li>
Able to meet financial targets</li><li>
Ability to comply with all Food and Beverage brand standards</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Willingness to develop team members and self</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Degree in relevant area</li><li>
Passion for delivering exceptional levels of guest service</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</div>

Food and Drinks Director

Holiday Inn

<div>Are you passionate about hospitality and creating unforgettable guest experiences? Holiday Inn Cairo Citystars, a proud Great Place to Work Certified&trade; hotel, is looking for a Guest Service Agent to join our dynamic team!
In this role, you&rsquo;ll be the first point of contact for our guests, delivering exceptional service with warmth and professionalism. If you thrive in a fast-paced environment, love interacting with people, and want to grow with a globally recognized brand, we&rsquo;d love to hear from you!
Your day-to-day<ul><li>
Familiar with all room type and configuration, review house count periodically, to be aware of every opportunity in order to maximize room revenue.</li><li>
Remain aware of the Hotel&rsquo;s Rooms' Budget [Occupancy, Average Room Rate ADR and Revenue per available room RevPAR versus performance.</li><li>
Updated with all F&amp;B activities, cuisines, and entertainment and opening hours.</li><li>
Upsell and promote all hotel facilities.</li><li>
Maintain cashier float using the daily float handover report and ensures accurate daily report of all money received</li><li>
Arrange cashier documents in a systematic manner to facilitate balancing by auditor, and counts money received to verify amounts.</li><li>
Maintain house bank in correct balance and keeps it his/her safe box, and be sure that it&rsquo;s including small change.</li><li>
Familiar with the exchange rates, responsible of updating the currency exchange sign by the desk.</li><li>
Contributes in achieving the FO up selling goal by following TSA rules and conditions.</li><li>
Familiar with all saving plan affecting his work area.</li><li>
Responsible of changing the guest folio with any last minute charges and applying discounts on guest folio, following the correct procedures.</li><li>
Aware with all market segments.</li><li>
Following the internal tips distribution system.
</li><li>Revising the safe box inventory.</li><li>
Responsible of his own safe box and in case he lost the key he will be charged for the lost fees.</li><li>
Assisting his supervisor in handling the pending paymasters.</li><li>
Offer late check for the guests and charge them according to the price list.</li><li>
Preparing breakdowns for the in house groups (Payment &ndash; Free policy &ndash; Routing).</li><li>
Attend meeting or training sessions as requested either by management or as per job duties.</li><li>
Sign all the requested SOPs after reading it carefully.</li><li>
Maintain positive employee relations.</li><li>
Actively develop positive and effective communication between the Front Office and Housekeeping.</li><li>
Provide data &amp; information needed during the team communication meetings.</li><li>
Implementing action plans within the front desk and its cascading to the team.</li><li>
Attending daily operational communication briefing.</li><li>
Responsible to prepare the PDP every year at the required time.</li><li>
Aware with the FO wheel target and contributes positively in achieving them.</li><li>
Must maintain good grooming and personal hygiene.</li><li>
Responsible of implementing Holiday Inn Service Standards. (Information can be obtained through Merlin)</li><li>
Responsible for all the hotel winning metrics (Guest love &ndash; Loyalty enrolments &ndash; Loyalty recognition &ndash; Quality audit &hellip; etc.)
</li><li>Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest&rsquo;s name at every opportunity.</li><li>
Answer the telephones on time using the branded greeting and respond to the caller&rsquo;s request with no delay.</li><li>
Aware with the facilities, services and special promotions offered by the hotel and to pass this information on the guest whenever the possibility arises in order to maximize hotel sales.
</li><li>Handle guest complaints efficiently and promptly report it to the supervisor.</li><li>
Responsible and attend to guest&rsquo;s request of using the service of safety box at all times</li><li>
React immediately to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.</li><li>
Register and room all arrivals according to established procedures and in compliance to law.</li><li>
Advise all guests of their room numbers and rate confidentially on welcome booklets.</li><li>
Maintain intimate knowledge of departmental standards and procedures.</li><li>
Perform check in, check out and room change following the procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.</li><li>
In case the guest&rsquo;s room is not ready, matter should be communicated with his / her supervisor on the spot.</li><li>
Review the guest preferences report.</li><li>
Have a full understanding that his/her role is to create a great guest experience and not simple tasks.</li><li>
Obtain information from the guest that enables the guest relation team to provide a differentiated guest experience (Birthday, Anniversary,&hellip; etc.)
</li><li>Handle the early arrived rooms by sending the correct form to the HK to ensure guests are not disturbed.</li><li>
Handle the early arrival rooms of the next day by communicating with HK and following up they are done.</li><li>
Coordinate with the bell desk in obtaining the Light Luggage guests, and check on daily basis on the morning shift their credit balances and the physical status with the assistance with the HK</li><li>
Ensure that all forms and desk supplies are always available.</li><li>
Ensure that all equipment are working normally and report any deficiency.
</li><li>Handle incoming messages, parcels and communications with checking in guests in co-ordination with the Concierge.</li><li>
Keep an accurate room status at all times with the assistance of the housekeeping through the HK discrepancy report.</li><li>
Investigate discrepancy in the housekeeping report and report it to his supervisor and follow until making sure it&rsquo;s cleared</li><li>
Night shift, checks night report Rate Check Report and prepares rooms for next day arrival until 10:00 AM.</li><li>
Maintain comprehensive knowledge of reservation procedures to perform as a reservation agent in the absence of the reservation agents.</li><li>
Knowledgeable of the IHG rewards program and its benefits, and taking every opportunity to enrol new members.</li><li>
Knowledgeable of the Ambassador Program with its levels and benefits, and taking the opportunity to enrol new members, and maintain high level of VIP recognition for them.</li><li>
Participate and play an active role on Social Media with tactical priorities set by the management.</li><li>
Be updated with all F&amp;B activities, cuisines, and entertainment and opening hours.</li><li>
Obtaining guests contacts (email &ndash; phone number) and update the system with it.</li><li>
Participate in any survey related to the guest as requested by the FO management.</li><li>
Ensure that the front desk collaterals and frames are in good condition.</li><li>
Save a backup for the needed reports twice per shift.</li><li>
Handling the traces report and revise it with his / her supervisor before filling it.</li><li>
Handling the room move report and revise it with the room move forms before filling it.</li><li>
Bucket clearance for the checked out rooms.</li><li>
Handle arrival for checked in rooms report and figure out any discrepancy between PMS and registration cards.</li><li>
Handle next day bills.</li><li>
Maintain control of issuing the guest room keys, according to the security measurements required.</li><li>
Maintain intimate knowledge of departmental standards and procedures.</li><li>
Maintain confidence for Guests&rsquo; profiles and room numbers as well as billing instructions.</li><li>
Handle the Guest with special needs report on the every shift to be signed by all concerned departments.</li><li>
Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.</li><li>
Perform the duty as a guest marshal during evacuation process.</li><li>
Report irregular things happening at the lobby to the Assistant Manager.</li><li>
Report any suspicious activity to his supervisor.</li><li>
Handing any lost items on the spot to lost and found department.
</li></ul>What do we need from you?<ul><li>
Bachelor degree. Previous experience is a plus.
</li><li>Must speak fluent English and local language with additional other languages preferred.
</li><li>Other:
 
<ul><li>Communication skills are utilised a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
</li><li>Reading and writing abilities are utilized often when completing paperwork and reports, giving and receiving instructions.
</li><li>Required to work nights, weekends, and/or holidays.
</li><li>Some knowledge of locale preferred.
</li></ul></li><li>Strong verbal and written communications skills required.
</li><li>Must be computer literate and have the ability to multi task and work under pressure.
</li><li>Computer literate (excel, word, office) Administration, organisation and follow up skills
</li></ul>What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Agent - Holiday Inn Cairo Citystars

<div>Are you passionate about providing exceptional guest experiences? Join our dynamic team at Holiday Inn Cairo Citystars Hotel, a proud GPTW (Great Place to Work) certified establishment for the second year in a row. We are seeking a dedicated Guest Relations Officer who thrives in a vibrant environment and is committed to ensuring every guest feels valued and welcomed. If you have a knack for building relationships and a desire to make a lasting impact, we want to hear from you! Come be a part of our commitment to excellence in hospitality.

Your day-to-day
<ul>
<li>Understand IHG different business models and how we make money for ourselves and our owners.</li>
<li>To be fully aware with the facilities, services and special promotions offered by the hotel and to pass this information on the guest whenever the possibility arises in order to maximize hotel sales
</li><li>Be familiar with all room type and configuration, review house count periodically; be updated with all F&amp;B activities, cuisines, and entertainment and opening hours.
</li><li>Remains aware of the Hotel&rsquo;s Rooms' Budget [Occupancy, Average Room Rate ADR and Revenue per available room RevPAR versus performance.
</li><li>Familiar with the exchange rates.
</li><li>Contributes in achieving the FO up selling goal.
</li><li>Familiar with all saving plan affecting own work area.
</li><li>Responsible of changing the guest folio with any last minute charges.
</li><li>Takes responsibility for personal development, holds an accurate view of own strengths and development area by being committed to the IHG Performance management cycle.
</li><li>Being resourceful and creative in working with colleagues, proactively shares knowledge with others; shows real commitment to team work.
</li><li>Attend meeting or training sessions as requested either by management or as per job duties.
</li><li>Maintain positive employee relations.
</li><li>Actively develop positive and effective communication between the Front Office and Housekeeping.
</li><li>Provide data &amp; information needed during the team communication meetings.
</li><li>Attending daily operational communication briefing.
</li><li>Responsible to prepare the PDP every year at the required time.
</li><li>Fully ware with the FO wheel target and contributes positively in achieving them.
</li><li>Support new colleagues; give them room to have a great start, and to grow their skills and knowledge.
</li><li>Abides by set standards of conduct, dress, appearance and posture.
</li><li>Bring the Intercontinental Hotels and Resorts brand to life through every interaction with our guests and use their knowledge to guide their actions and decisions.
</li><li>Understand the company vision and business priorities (steering wheel)
</li><li>Fully aware and responsible of implementing InterContinental Service and Operating Standards. (Information can be obtained through www.ihgmerlin.com)
</li><li>Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest&rsquo;s name at every opportunity.
</li><li>Handle guest complaints efficiently and promptly report it to the supervisor.
</li><li>Enhances personal recognition and prompt attention to guests from their arrival through their departure.
</li><li>A Guest Relations desk will be in the Lobby and visible to guests with a minimum coverage of prime check out and check in hours or 16 hours daily.
</li><li>Responsible for the hotel VIP guests and Club Intercontinental guests understand how to make their journey positive and memorable, being proactive by adding their preferences to the PMS.
</li><li>Increase club intercontinental guests and the VIP guest&rsquo;s recognition by performing daily courtesy calls to in house guests to ensure their satisfaction, and take ownership for bringing a guest complaint to a conclusion as well as take preventive actions to avoid occurrence and recurrence.
</li><li>Extend IHG Rewards Club and Ambassador Members their benefits and be on top of their requests.
</li><li>Review next day&rsquo;s Club InterContinental rooms Arrival.
</li><li>Escorts Club InterContinental Guests.</li>
<li>Ensure that Club Intercontinental guests are made feel valued and special when they are using our hotel and consistently receive their benefits.
</li><li>Entertains guests where appropriate, in line with hotel&rsquo;s entertainment policy to enhance guest experience.
</li><li>Schedule and attend Regular, Long staying, IHG Rewards Club and VIP guest cocktail parties in an effort to further improve our service delivery.</li>
<li>Handles incoming messages, parcels and communications with checking in guests in co-ordination with the Concierge.</li>
<li>Guest history system will be in place to identify returning customers and their preferences and will be actioned daily.
</li><li>Reviews next day&rsquo;s VIPs Arrival and send the VIP arrival highlights according to the hotel SOP.
</li><li>Prepares and supervises the distribution of guest amenities, welcome letters and fruit baskets.
</li><li>Attends to guest needs, queries and requests promptly.
</li><li>Ensures that daily VIP amenity requisitions are prepared and distributed.
</li><li>Prepares card, special amenities, gifts and personalized stationery for special guests.
</li><li>Handle honeymooners&rsquo; reservations with their special arrangement.
</li><li>Handle the Birthday report and make sure to send the Birthday cake.
</li><li>Advises all guests of their room numbers and rate confidentially on welcome booklets.
</li><li>Maintains control of issuing the guest room keys, according to the security measurements required.
</li><li>Maintains intimate knowledge of departmental standards and procedures.
</li><li>Maintain confidence for Guests&rsquo; profiles and room numbers as well as billing instructions.
</li><li>Actively participate in all FO Responsible Business Activities.
</li><li>Reports irregular things happening at the hotel to the Assistant Manager.
</li><li>Perform all tasks mentioned in the Guest Relations Task Breakdown as per standards at all the times.
</li><li>Complies with hotels&rsquo; health, safety and hygiene policy.</li>
</ul>
What we need from you
<ul>
<li>Bachelor degree. Previous experience is a plus. Must speak fluent English and local language with additional other languages preferred. Other:
</li><li>Communication skills are utilised a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
</li><li>Reading and writing abilities are utilized often when completing paperwork and reports, giving and receiving instructions.
</li><li>Required to work shifts, weekends, and/or holidays.
</li><li>Some knowledge of locale preferred.
</li><li>Strong verbal and written communications skills required.
</li><li>Must be computer literate and have the ability to multi task and work under pressure.</li>
<li>Computer literate (excel, word, office)
</li><li>Administration, organisation and follow up skills.
</li></ul>This job requires ability to perform the following:
<ul><li>Frequently standing up behind the desk, front office areas and lobby.
</li><li>Handling various objects
</li><li>Use a keyboard to operate various property management and reservations systems</li>
</ul>
What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
<div>Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn&reg;️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952.</div> 
<div>
 
</div><div>So if you can help our guests enjoy the brighter side of travel, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg;️ family.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Officer - Holiday Inn Cairo Citystars

Explore 711+ Assistant guest relation manager in Egypt this March. Find roles across top companies and apply now to boost your career.

711 assistant guest relation manager jobs In Egypt

Assistant Guest relation Manager

Assistant Guest relation Manager

Assistant Food and Beverage Manager

Assistant Food and Drinks Manager

Food and Drinks Director

Guest Service Agent - Holiday Inn Cairo Citystars

Guest Relations Officer - Holiday Inn Cairo Citystars